Job Description

Freshworks is looking for a self-motivated (Senior) Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.

Solutions Product Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Your role and responsibilities:

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

Qualifications

• 5+ years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments
• Bachelor's or Master’s degree in information technology, computer science or a related field is an advantage
• Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”)
• Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strong customer and solution-oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A standout colleague who enjoys working in a high-energy, high-volume sales team environment
• Fluent in German 

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Job Description

This is an individual contributor position. You'll be joining an Enterprise Sales Team that focuses on customers with 500+ employees and you will be a key player in our new sales strategy for Freshworks CX products. You'll be responsible for identifying new CX opportunities, creating an end-to-end sales lifecycle, and selling the Freshworks CX suite of products to "new logo" customers in your territory.

Key Responsibilities

• Sell the CX Freshworks suite of products to "new logo" customers in your territory
• Identify new CX opportunities and create end-to-end sales lifecycle through direct and field outreach campaigns
• Collaborate with your Business Development Manager (BDM) to tier your accounts and prospect them via tailored and relevant outreach campaigns (social, email, and cold calling)
• Build, develop, and manage your sales pipeline
• Lead and communicate effectively with other departments, such as business development, marketing, and pre-sales, throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

Qualifications

Do you have 5-7+ years of experience in SaaS sales, including 3-5+ years of experience in selling CX products (Customer Experience/Customer Services)? If yes, read on :) 

• Do you have experience in a new logo (hunting) sales role?
• Have you sold SaaS solutions in the DACH region?
• Are you fluent in German and English?
• Have you used Meddic, Value Selling or other sales methodologies?
• Have you consistently achieved/ overachieved sales goals?
• Are you customer-oriented, with strong communication skills, high curiosity, and an eagerness to learn?

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Job Description

Job locaton: Germany

Freshworks is looking for an exceptional addition to our Customer Success Team in Berlin. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.

As a Principal Customer Success Manager, you will act as a strategic consultant and trusted advisor to our Top Tier customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client’s business and industry trends.

 1. Build deep relationships and drive product adoption

 - Work along with a pre-defined group of our largest and most important customers. Establish connections to partners ranging from support agents to CxOs.

 - Engage with customers in a dedicated and regular manner e.g. in (executive) business reviews, roadmap presentations, and product training.

 - Understand and document customers’ organisation, its needs, goals, and challenges.

 - Educate and train customers on the best ways to use our products and new features. Build success plans to  follow data-driven approaches and measure progress based on KPIs.

 2. Retain customers

 - Analyse product usage data proactively to take necessary actions to improve product adoption and reduce churn

 - Conduct diagnostics and identify gaps in the customer’s product setup and processes. Evangelize and guide customers to implement improvements.

 - Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.

 3. Inspire customer growth and advocacy

 - Work together with your Account Manager to discover opportunities for growth and drive net expansion.

 - Promote awareness of Freshworks’ latest innovations and motivate customers to become references, participate in events, and contribute to case studies.

- Win customers for our ‘voice of customers’ initiatives to influence our product strategy and give access to product resources

 - Find new and creative ways to create “moments of wow” for our customers.

Qualifications

• This role is to cover the DACH region
• You have strong experience as a Customer Success Manager for SaaS products. Experience in consulting or account management is a big plus.
• You have experience in managing large/strategic accounts
• You are fluent in German and English (business level)
• Your engineering or IT product management background is advantageous.
• You communicate clearly and with empathy to become a trusted advisor for our clients at each level of the organisation.
• You collaborate effectively with different internal teams (e.g., sales, marketing, product, and support).
• You enjoy learning about Freshworks’ products and their technical foundation.
• You act with a high degree of curiosity to discover and understand the client’s needs while keeping a professional attitude.
• You combine an analytical mindset with a can-do attitude and you can identify root causes and develop adequate solutions quickly.
• You can manage multiple projects at ease and can quickly switch contexts from technical to business topics, or from agent to C-Level.

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Job Description

This Individual Contributor role is crucial in managing and expanding our strategic partnerships in the DACH region, a key market pivotal to our revenue growth in the upcoming year. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the DACH channel community, particularly in the EX/CX space, and have a history of delivering impactful results. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial DACH market.

Responsibilities:

• Strategically manage and expand major channel partnerships in the DACH region, driving substantial revenue growth.
• Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space.
• Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.
• Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives.
• Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success.
• Key understanding of the DACH Distribution landscape with previous experience working in a tier 2 model.
• Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.
• Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs.

Qualifications

• 5+ years of experience in SaaS or channel sales, with a focus on strategic partnership management.
• Demonstrated success in developing and executing high-impact partner strategies.
• Strong ability to engage and influence C-level executives, with excellent presentation and communication skills.
• Native level written and oral communication skills in German
• Proven track record of driving significant revenue growth through strategic partnerships.
• SaaS background is highly preferred, with a deep understanding of software and services alliances.
• Willingness to travel frequently to engage with partners and internal teams.
• Bachelor's degree in a relevant field.

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Job Description

This is an individual contributor position (IC). As a Lead Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful. 

 Your role and responsibilities

• Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Build, develop and manage your sales pipeline
• Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products

Qualifications

• Minimum 4 years field sales experienceselling SaaS solutions in the German-speaking market
• Strong experience in selling complex solutions to mid-size and large customers
• Experience in selling CSM (CX), CRM, or ITSM solutions is a strong advantage
• Past experience as a Business Development Manager is a plus
• Fluent in German and English
• Consistent achievements/overachievement of sales goals 
• Highly motivated, with a driven personality and a positive attitude towards sales and SaaS products
• Customer-oriented with very strong communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

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Job Description

Job location - Germany

This is an individual contributor position (IC). As a Senior Territory Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful. 

Your role and responsibilities

• Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Build, develop and manage your sales pipeline
• Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products

Qualifications

• Minimum 8 years of field sales experience with  CSM (CX), CRM or ITSM products in the DACH market with a focus on large customers
• Past experience as a Business Development Manager is a plus
• Fluent in German and English
• Consistent achievements/overachievement of sales goals 
• Highly motivated, with a driven personality and a positive attitude towards sales and SaaS products
• Customer-oriented with very strong communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

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