Job Description

The Contracts Manager works with many teams across the organization. This key team member negotiates many types of contracts both with HireVue’s customers and its vendors to ensure they are documented and negotiated properly to represent HireVue’s interests. 

Responsibilities. 

• Overall responsibility to manage, draft and negotiate all forms of the contracting process with specific and varied purposes with public sector agencies at the State and Federal level, as well as some of the world’s largest and most respected brands. These includes NDAs, software as a service master agreement, MSAs, professional services agreements, service level agreements, privacy agreements including DPAs, partner agreements and general amendments. 

• Establish and maintain great working relationships with internal business partners as you coordinate with cross-functional teams during contract review to negotiate terms and obtain approvals for modification, as required.

• Act as a key contact for the legal department by providing guidance on commonly requested edits, assess risk, non-standard terms, policies, questions, etc. including provide advice on public sector contracting, including review of relevant flow-down terms, including, but not limited to FAR/DFAR Clauses, as well as government schedules.

• Customize and maintain templates to meet client template requirements.

• Ensure information relating to contractual documents are processed into and maintained in relevant databases

• Provide open and honest communications with all partners – legal colleagues, management, customers and others while managing risk and providing valuable services toward HireVue’s overall success.

Qualifications

• At least ten (10)+ years’ of experience providing contract advice and negotiating agreements either in a software/SaaS/start-up environment with an international company. Substantial experience in contracts with State and Federal government agency customers either directly or as a subcontractor to a prime contractor a strong plus.

• JD degree not required.

• Demonstrated success working with sales teams in customer negotiations and contracting. Prior use of a contract lifecycle management software is a plus

• In-depth understanding of contract law and software contract requirements and strong skills in negotiating SaaS agreements.

• In-depth understanding of public sector contracting processes, including a full understanding of FAR/DFAR clauses.

• Strong knowledge of and experience working with global data privacy laws. An external certification in this area will be deemed a plus.

• Excellent organizational skills and are a strong written and verbal communicator, with great attention to detail, common sense and a sense of humor.

• Strong organizational and document management skills, with the ability to think and move quickly while juggling many different projects simultaneously across several functional departments.

• Willingness to work flexible hours as needed to support global customers.

• Excellent judgment and ability to work independently but escalate issues and seek sign off/guidance appropriately.

• Self-directed with the ability to drive results and set priorities independently, proactively and positively.

• Willingness to “roll-up-your-sleeves” and help where needed.

• Have the confidence and the ability to interface with senior executives, clients and co-workers in a professional, approachable, and positive manner.

• Strong skills in Microsoft Office.

• Ability to identify the things that need to be done, take initiative, to learn quickly and make continuous process improvements.

• Experience with building and implementing contract management tools.

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Job Description

The Contracts Manager works with many teams across the organization. This key team member negotiates many types of contracts both with HireVue’s customers and its vendors to ensure they are documented and negotiated properly to represent HireVue’s interests. 

Responsibilities. 

• Overall responsibility to manage, draft and negotiate all forms of the contracting process with specific and varied purposes with public sector agencies at the State and Federal level, as well as some of the world’s largest and most respected brands. These includes NDAs, software as a service master agreement, MSAs, professional services agreements, service level agreements, privacy agreements including DPAs, partner agreements and general amendments. 

• Establish and maintain great working relationships with internal business partners as you coordinate with cross-functional teams during contract review to negotiate terms and obtain approvals for modification, as required.

• Act as a key contact for the legal department by providing guidance on commonly requested edits, assess risk, non-standard terms, policies, questions, etc. including provide advice on public sector contracting, including review of relevant flow-down terms, including, but not limited to FAR/DFAR Clauses, as well as government schedules.

• Customize and maintain templates to meet client template requirements.

• Ensure information relating to contractual documents are processed into and maintained in relevant databases

• Provide open and honest communications with all partners – legal colleagues, management, customers and others while managing risk and providing valuable services toward HireVue’s overall success.

Qualifications

• At least ten (10)+ years’ of experience providing contract advice and negotiating agreements either in a software/SaaS/start-up environment with an international company. Substantial experience in contracts with State and Federal government agency customers either directly or as a subcontractor to a prime contractor a strong plus.

• JD degree not required.

• Demonstrated success working with sales teams in customer negotiations and contracting. Prior use of a contract lifecycle management software is a plus

• In-depth understanding of contract law and software contract requirements and strong skills in negotiating SaaS agreements.

• In-depth understanding of public sector contracting processes, including a full understanding of FAR/DFAR clauses.

• Strong knowledge of and experience working with global data privacy laws. An external certification in this area will be deemed a plus.

• Excellent organizational skills and are a strong written and verbal communicator, with great attention to detail, common sense and a sense of humor.

• Strong organizational and document management skills, with the ability to think and move quickly while juggling many different projects simultaneously across several functional departments.

• Willingness to work flexible hours as needed to support global customers.

• Excellent judgment and ability to work independently but escalate issues and seek sign off/guidance appropriately.

• Self-directed with the ability to drive results and set priorities independently, proactively and positively.

• Willingness to “roll-up-your-sleeves” and help where needed.

• Have the confidence and the ability to interface with senior executives, clients and co-workers in a professional, approachable, and positive manner.

• Strong skills in Microsoft Office.

• Ability to identify the things that need to be done, take initiative, to learn quickly and make continuous process improvements.

• Experience with building and implementing contract management tools.

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Job Description

The Help Desk Support Technician is a highly organized self-starter with excellent attention to detail who supports HireVue’s help desk needs, creating an effective and efficient workforce that supports the needs of our internal team members.

Reporting to the help desk team lead, the Help Desk Support Technician is responsible for working the inbound Help Desk queue, provisioning and deprovisioning user accounts, and maintaining a positive customer satisfaction score with ticket troubleshooting & resolutions.

Essential Duties and Responsibilities

• Support customers technical needs while providing an excellent service experience.

• Take ownership of the ticket queue - carry out problem analysis and implement temporary or permanent fixes to minimize customer downtime. Escalate incidents to other support teams when necessary and track the problem through resolution.  

• Document all support interactions and resolutions in our ticketing system.

• Communicate effectively and timely, setting the proper expectations with our customers.

• Assist with hardware and software setup/installations, usage, licensing, and removal.

• Provision and deprovision system accounts.  Manage the physical assets and equipment needs proficiently and accurately.

• Diagnose and resolve software and hardware incidents across Mac, Windows, mobile devices, and the office conference room AV systems.

• Identify and report on trends in the incident queue (recurring tickets, surge of tickets at certain times, etc)

• Update and maintain documentation for the Guru knowledge base.

• Maintain hardware inventory and asset lifecycle. Facilitate asset assignments, procurement, provisioning, returns, repairs, replacements, retirement, surplus, etc.

Qualifications

• 3-5 years in a Help Desk Support role.

• Experience supporting and maintaining PC’s, Mac’s, and mobile devices in a cloud based organization.

• Experience managing Help Desk incidents for onsite and remote employees via centralized management software.

• Understanding of IT technologies such as Azure,Intune, VPN, DNS, MDM, and O365.

• Highly self-motivated with a personal growth mindset.

Certificates, Licenses, Registrations

A+, Network+, ITIL Foundation, ACMT, CCNA

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Job Description

This Strategic Sales Leader position is responsible for leading a high performing sales organization for HireVue’s Strategic account segment within North America. This role is a first line manager position, and will play a crucial role in delivering on customer retention targets and revenue growth expectations. Passion for success, accountability to the number, and grit and determination for impact are core elements to the right leader for this position.

• Team Leadership: Lead, mentor, and inspire a high-performing sales team, both for hunters and farmers, providing guidance, training, and support to maximize their potential. Foster a culture of accountability, operational rigor, and continuous improvement. The leader must be prepared to lead by example, roll up one’s sleeves to help the team get the job done and knock down internal and external barriers to success.

• Forecast Management: Weekly forecast management, including the submission of forecasts, but also the reviews of the teams forecast, pipeline coverage to the calls, working through multiple paths to the call, deal reviews, identifying risk and working cross-department to address gaps and opportunities to improve. Accountability to the forecast is critical.

• Sales Process Optimization: Continuously optimize the sales process to improve efficiency, effectiveness, scalability, and most importantly increased conversion rates. Implement best practices to continuously uplevel the Strategic sales team, but also share with other teams and leaders to ensure there remains a culture of collaboration. Comfortably run the business in Salesforce, leveraging data-driven insights to inform decision-making.

• Performance Tracking and Reporting: Establish KPIs and metrics to measure sales performance, track progress against goals, and identify areas for improvement. 

• Sales Strategy Development: Develop and execute strategic sales plans to achieve revenue targets and expand market share. Collaborate with Marketing, Solution Engineering, Partners, Business Development and Customer Success to brainstorm and implement the right plans for impact.

• Client Relationship Management: Build and nurture strong relationships with the Strategic segment, ensuring there is a consistent playbook to understanding a customer’s business needs, challenges, and objectives. Coach the team on how to show up as a trusted advisor, providing strategic guidance and tailored solutions to drive adoption, impact and ultimately retention. Think differently (bigger and wider) about accounts and opportunities to unlock new value and revenue streams.

• New Business Development: Part of the Strategic team includes new business sellers, so it’s imperative to have business development experience to help the team identify and pursue opportunities with prospective clients, utilizing market insights, competitive analysis, and industry trends to develop compelling value propositions. Leverage your network to help accelerate pipeline generation and movement.

• Gross Retention Management: Take ownership of gross retention within the segment, ensuring that existing customer based remain satisfied with our solutions and renew on time. Develop and implement strategies to proactively address churn risk factors and maximize client retention rates and ensure tight, productive and collaborative partnerships with Customer Success, Renewals, Services, Support and a number of other departments that play a material role in the success of our customers.

Qualifications

• 10+ years of experience selling SaaS products 

• Proven leadership experience in business-to-business sales within commercial industries

• Experience in the Assessments, Human Resources (HR), Human Capital Management (HCM), Applicant Tracking Systems (ATS), or Talent Management industry preferred.

• History of engaging with industry influencers and buyers to better understand the market trends, pressures, and challenges.

• Strong understanding of customer and market dynamics and a passion for continuous learning.

• Ability to engage at c-suite levels within an account and support the team during complex negotiations.

• This opportunity requires travel 50% of the time.

• Salesforce experience critical, along with experience in Google’sproductivity suite.

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Job Description

The Senior Accountant is instrumental across a broad range of HireVue’s accounting operations and compliance activities. This position will play a role in recording transactions and journal entries, performing account reconciliations and financial analysis, and supporting our global reporting and compliance activities.

• Play a vital part in the company’s financial management, including transaction processing, account reconciliation, reporting and compliance activities

• Responsible for the timely and accurate preparation and reporting of financial information and ensuring that information adheres to GAAP and internal company policies

• Help manage a timely and accurate month end close by preparing and reviewing various journal entries, account reconciliations and flux analyses

• Assist with monitoring the need for business process improvements

• Support and perform various tax and regulatory compliance activities; collaborate with local service providers for each subsidiary to ensure compliance with statutory reporting, tax reporting and other compliance activities

• Support the US and international external audit processes

• Conduct ad hoc financial/operational analysis and special projects as required

• Support the overall goals and objectives of the Accounting team

Qualifications

• Bachelor’s Degree in relevant field (required)

• CPA license preferred

• 4+ years of accounting experience

• 2+ years of public accounting experience preferred

• Experience in the SaaS industry is preferred

• Experience with global accounting operations preferred

• Working knowledge of GAAP, tax regulations, and financial reporting standards.

• Proficient with Microsoft Excel (working knowledge of functions such as VLOOKUP, XLOOKUP, SUMIFS, Pivot Tables)

• Experience with accounting and financial reporting systems (NetSuite a plus)

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Job Description

The Implementations Consultant functions as the subject matter expert and solution owner on customer implementations. They will work as part of a HireVue team on medium to large customer projects, and will also lead small customer projects. Their main responsibility is to be a subject matter expert, capable of leveraging HireVue best practices to implement and configure our software to deliver best in class implementation outcomes. They work directly with customers, and with internal stakeholders to support application configuration. They will leverage their consulting skills to be prescriptive with customers to translate business needs into product solutions. 

Product Implementation & Consulting

• Collaborate and consult with customers to help them optimize their hiring processes through mapping of current state and future state recruitment processes.

• Support workshops focused on process optimization and configuration of HireVue product suite.

• Work as part of a team on customer projects, owning/delivering defined workstreams.

• Configure the HireVue platform based on customer requirements, using best practices.

• Comfortable discussing standard ATS Integrations with team members and with customers.

• Support process maps with integration points across HireVue products, balancing customer needs with product capability.

• Support end-to-end testing strategies based on configurations and desired workflows.

• Direct and guide customers to recommend product training for customers and new platform users and may also deliver training.

• Support customers to recommend communication and change management plans to reinforce user adoption.

• Become a ‘trusted advisor’ for your implementation customers.

Project Management

• Plan, organize, and manage small customer projects using HireVue delivery methodology.

• Work with Project Managers to complete customer implementations, and deliver on assigned tasks in a timely manner.

• Manage and execute against project goals, timelines, tools, and success measures.

• Identify and communicate project risks. Readily identify, analyze, and escalate in a timely manner.

Qualifications

• At least 2 years related SaaS implementations experience in Professional Services, Solution Delivery or Talent Acquisition preferred.

• Previous experience developing creative solutions and detailed processes for customers.

• Technical aptitude - must be comfortable using new software and quick to learn new systems. Must be able to discuss technical concepts (e.g., SSO, integrations) at a high level and willing to learn more about them. 

• Experience integrating and supporting HireVue solutions such as Outlook Sync, Teams and Zoom.

• Strong written and verbal communication skills, ability to articulate complex concepts to customers.

• Experience with formal project management preferred.

• Experience driving change management initiatives preferred.

• Must be able to complete software configuration with a high level of accuracy.

• Must possess a collaborative working style and thrive in a team environment.

• Working knowledge of Talent Acquisition & Recruiting best practices preferred

• Energetic self-starter with ability to work independently in a competitive and fast paced environment.

• Ability to travel up to 10% of the time.

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Job Description

The Senior IO Psychology Consultant, Science Services works as part of the Science Services team. In this role, you will be responsible for leading complex projects spanning assessment design, analytics, and implementation. You will work with our global customers by developing and implementing data-driven pre-employment assessments and selection system design, consulting with our customers to demonstrate value and facilitate success.

HireVue has a small remote based team in or around Sydney, Australia who you will partner with frequently on APAC customer assessment engagements. You will also work very closely with team members in the US as the majority of HireVue’s Science team is located in the US. It will be important to build relationships across countries and time zones.

Essential Duties and Responsibilities

• Employ IO Psychology knowledge, advanced research, and analytical skills to lead science aspects of multifaceted customer assessment projects
• Lead job analyses to identify assessments used in client selection solutions
• Establish and maintain a reputation as a dependable advisor, exerting influence on customers and contributing to strong partnerships
• Exhibit the ability to foresee and handle client needs while advising on scope adjustments as necessary
• Analyze complex information and distill key takeaways to communicate and present findings in a way that enables client stakeholders to make data-driven decisions and take action on results
• Become an expert on the platform, product, and tool usage, actively contributing to their advancement
• Participate in research and development initiatives to enhance our products, processes, and science implementations
• Seek diverse learning opportunities within and outside of HireVue and incorporate knowledge to drive self improvements and continuous improvement to science delivery at HireVue
• Disseminate discoveries, conclusions, and lessons learned to the team and leadership to enhance collective wisdom
• Provide guidance and education to team members on moderately complex subjects, bolstering collective growth
• Act as subject matter expert to support assessment-related discussions with Sales and Customer Success Teams

Qualifications

• Masters or Ph.D. degree in IO Psychology or similar field (or equivalent education and experience)

• 7+ years’ experience with Assessments and IO Psychology consulting

• Experience with data analysis and visualization tools (R, Tableau, Excel, Charts) preferred

• Proven success in conducting analysis from both quantitative and qualitative data

• Knowledge of EEO compliance and regulations on selection systems

• Excellent presentation and design skills, specifically written and verbal communication to technical and non
  technical, and executive audience

• Ability to utilize data to demonstrate ROI pre- and-post implementation

• Strong capabilities in building and explaining visual representation of data

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Job Description

The Senior IO Psychology Consultant, Science Services works as part of the Science Services team. In this role, you will be responsible for leading complex projects spanning assessment design, analytics, and implementation. You will work with our global customers by developing and implementing data-driven pre-employment assessments and selection system design, consulting with our customers to demonstrate value and facilitate success.

Essential Duties and Responsibilities

• Employ IO Psychology knowledge, advanced research, and analytical skills to lead science aspects of multifaceted customer assessment projects
• Lead job analyses to identify assessments used in client selection solutions
• Establish and maintain a reputation as a dependable advisor, exerting influence on customers and contributing to strong partnerships
• Exhibit the ability to foresee and handle client needs while advising on scope adjustments as necessary
• Analyze complex information and distill key takeaways to communicate and present findings in a way that enables client stakeholders to make data-driven decisions and take action on results
• Become an expert on the platform, product, and tool usage, actively contributing to their advancement
• Participate in research and development initiatives to enhance our products, processes, and science implementations
• Seek diverse learning opportunities within and outside of HireVue and incorporate knowledge to drive self improvements and continuous improvement to science delivery at HireVue
• Disseminate discoveries, conclusions, and lessons learned to the team and leadership to enhance collective wisdom
• Provide guidance and education to team members on moderately complex subjects, bolstering collective growth
• Act as subject matter expert to support assessment-related discussions with Sales and Customer Success Teams

Qualifications

• Masters or Ph.D. degree in IO Psychology or similar field (or equivalent education and experience)

• 7+ years’ experience with Assessments and IO Psychology consulting

• Experience with data analysis and visualization tools (R, Tableau, Excel, Charts) preferred

• Proven success in conducting analysis from both quantitative and qualitative data

• Knowledge of EEO compliance and regulations on selection systems

• Excellent presentation and design skills, specifically written and verbal communication to technical and non
  technical, and executive audience

• Ability to utilize data to demonstrate ROI pre- and-post implementation

• Strong capabilities in building and explaining visual representation of data

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Job Description

The Staff Accountant plays a crucial role in executing the Company’s financial activities This role is responsible for various accounting tasks, including preparation of sales orders and other accounting transactions.

Key Responsibilities:

• Prepares sales orders and reviews customer contracts to appropriately apply ASC 606 revenue recognition policies and properly apply sales taxability

• Record journal entries and other transactions

• Assist with month-end close processes including performing reconciliations and other close tasks

• Prepare compliance filings for various tax and other regulatory matters

• Assist with preparation of schedules for audits and other engagements

• Assist with ongoing and new ad-hoc projects and responsibilities as necessary

• Collaborate internally within the team to ensure compliance with company accounting policies

Qualifications

• Bachelor’s degree in accounting, Finance, or related field required

• SaaS / Software experience preferred (but not required)

• Proficient with Microsoft Excel

• Excellent interpersonal written and verbal communication skills

• Positive attitude and drive to always improve

• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems

• Strong problem-solving skills and ability to be resourceful, willingness to learn and grow along with the team and the organization

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Job Description

• Guides the teams’ general accounting and month-end close activities, including recording and reviewing company transactions, classifications, and reconciliations in accordance with GAAP and company policy

• Review sales orders and revenue transactions to ensure appropriate revenue recognition, invoicing and tax application

• Manage tax and regulatory compliance activities; ensure timely filing of federal, state and city tax returns and other statutory filings

• Provide guidance and support to team members and staff, addressing inquiries and reviewing their work on technical matters and reconciliations

• Contribute to the company's financial management by executing tasks such as closing the books according to GAAP, performing flux analysis, conducting accounting research, and preparing or reviewing financial reporting

• Responsible for the timely and accurate preparation and reporting of financial information and ensuring that information adheres to GAAP and internal company policies

• Identify opportunities for business process improvements and contribute to the design and implementation of procedures to optimize financial and operational processes.

• Facilitates the Company’s various US and international subsidiary audits with the external auditors

• Provide mentorship and guidance to team members, fostering their development through training, goal-setting, and effective communication of policies and procedures.

• Conduct ad hoc financial/operational analysis and special projects as required

• Support the overall goals and objectives of the Accounting team

Qualifications

• Bachelor’s Degree in relevant field (required)

• CPA license preferred

• 7+ years of accounting experience

• 4+ years of public accounting experience; Big Four experience is preferred

• Experience in the SaaS industry is strongly preferred

• Experience with global accounting operations preferred

• Working knowledge of GAAP, tax regulations, and financial reporting standards.

• Proficient with Microsoft Excel (working knowledge of functions such as VLOOKUP, XLOOKUP, SUMIFS, Pivot Tables)

• Experience with accounting and financial reporting systems (NetSuite a plus)

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