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5CA




5CA is hiring a Remote Workforce Management Business Partner (WFM) in EMEA -SHR0178

Impact

You leverage your WFM expertise and your business partnering skills to help us manage our global human capital, in the most effective and efficient ways possible. 


The Job

We have an exciting challenge for you as part of the team that is responsible for running workforce management processes for our rapidly growing Work From Home workforce, employing people in over 70 countries. We work for numerous clients in gaming, consumer electronics and e-commerce industries, providing multi-channel customer interactions in over 20 languages. 


Your task is to work closely with our operations to make sure that things run smoothly: you closely monitor capacity, ensure timely intervention in case of issues, and identify areas for improvement. You continue to analyze and optimize our planning processes, minimizing under- and overcapacity, shrinkage, etc. You act as a true business partner for our operations leadership, supporting and advising them in the best way possible, making sure that they understand WFM's importance, possibilities and bottlenecks. 

Your ultimate goal is to make sure that people with the right skills are available at the right moment, at the right costs, in such a way that operational performance is optimized. The WFM Business Partner is the SPOC for the operations and responsible for the quality delivered regarding one or more projects. 


Responsibilities

  • You act as a tactical business partner for internal stakeholders, supporting and proactively advising where needed
  • You act as SPOC with regards to WFM for operations leadership and occasionally external stakeholders
  • You monitor, analyze, and optimize WFM and planning processes, aiming for optimal performance and minimizing under/overcapacity increased non-present shrinkage, etc.
  • You act as the linking pin between departments, ensuring that operations, WFM, and Traffic are aligned and aware of any ongoing challenges and issues. 

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5CA is hiring a Remote IT Helpdesk Support in NL (SHR0251)

Impact

You enable your 5CA colleagues to do what they do best, by solving any technical difficulties they encounter. Together with our IT helpdesk teammates, you are a part of the Enablement team.

   

About the job 

To keep up with our rising demand for technical support, we call upon your helpful attitude, curiosity, and technical problem-solving skills. You are a born troubleshooter, and you love helping your colleagues in the most friendly and resourceful way. 


Responsibilities

  •  Serve as the first point of contact for IT assistance over the phone, email, and chat to ensure that all systems (software, hardware, and networking) are gone! 
  • Perform remote troubleshooting through systematic diagnostic techniques, asking pertinent questions, and by walking your users through the problem-solving process. 
  • Install and update desktops, laptops, peripherals, and related software.
  • Enabling our colleague end-users and making sure that they can count on reliable systems and infrastructure.    

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5CA is hiring a Remote Italian / English Technical Support Agent - GP005F

Let us start by saying this: Forget everything you know about Customer Support. 5CA is not your conventional company, not only because the vast majority of our employees are true gamers, but also because we operate differently in all areas.  

 

So, why is this position different? Firstly, you will get an insight on how a multinational company with high-tech products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Project Manager.

 

Needless to say, you will get a kick-ass training before you actually start working. You will have a Project Lead helping you out with your work and a Team Lead making sure you’re comfortable at all times in your position.   

 

The main objective of this position is to help customers troubleshoot technical issues with their PC hardware and networking devices by answering emails, chats, social media comments, and/or phone calls. The collateral goal is that you will be contributing to 5CA being the most awe-inspiring company in tech support! 

 

Can you guess which client you’ll be supporting?


  As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

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21d

Data Analyst in EMEA - SHR0249

5CARemote or Utrecht, Netherlands, Remote

5CA is hiring a Remote Data Analyst in EMEA - SHR0249

The Impact

You are a natural team player, you partner up with our clients for solid data reporting. You have some experience with Data Analytics, Data Modelling & Data Visualization but you're eager to learn more and add a fresh perspective to our team. You team up naturally with like-minded Data Geeks of 5CA! 


Who you are

You are confident with numbers, you know how to analyze complex processes, and you do not give up until you completely understand a problem. You can work under pressure, and you live and breathe data. In fact, when you gaze at the Stars, you can identify Facts and are able to enter other Dimensions. You report directly to the Senior Data Analyst of our Data Team. 


Your biggest passion is using data to create insights that help improve our business and drive innovation throughout the company. As an innovator, your English is impeccable and your communication skills top-notch, allowing you to operate comfortably and connect easily with everyone in our organization.

 

Responsibilities

  • Fetch and thoroughly analyze operational and client data
  • Develop and encourage the adoption of PowerBI reporting
  • Support the data automation process and encourage innovation in 5CA’s data information structure
  • Support and work closely with other Data Analysts and Senior Data Analysts in the team 
  • Proactively provide root-cause analysis and improvements analysis based on data to various Operations Stakeholders
  • Partnering up with clients and taking ownership of end-to-end reporting for them. 

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5CA is hiring a Remote Global Compensation & Benefits Manager BPO - SHR0248

Impact
By ensuring that our C&B structure is fair, modern, and scalable, you enable us to realize global expansion plans smoothly and efficiently. 


The job 

Our organization is growing and changing at high speed, challenging our people strategies every step of the way. We find ourselves in need of new C&B strategies to empower further growth, while ensuring a fair and competitive C&B structure at the same time. As our Global C&B manager, you are tasked to lead the effort to design, implement, scale, and optimize a framework that balances flexibility, fairness, competitiveness, and scalability. You will need to combine people skills with cross-country salary insights, taking into account the variety of labor laws that are applicable. All the while you also need to consider our Work From Home business model, it's impact on C&B, and potential future changes as businesses and governments embrace this model more and more. 


Responsibilities

  • Analyze existing C&B models, identify bottlenecks and challenges
  • Design and implement a global C&B framework, ensuring fairness, competitiveness, and scalability
  • Lead project teams across various departments in HR and Operations verticals
  • Advise top-management on challenges and decision-making related to C&B
  • Work closely with others experts in HR/TA/Legal/Finance. 

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+30d

Application Engineer in EMEA - SHR0244

5CARemote or Utrecht, Netherlands, Remote

5CA is hiring a Remote Application Engineer in EMEA - SHR0244

Impact

You make it possible for 5CA to integrate and innovate, using some of the most advanced tools in the world!


The job

This is where you apply your passion for tech, by delivering solutions in tools such as Zendesk and Microsoft's Power Platform. 
Here at 5CA we don't develop from scratch but instead, we creatively combine, configure and integrate best-of-breed cloud products to deliver our powerful CX platform. You will join a team of like-minded people who enjoy learning & applying new stuff and speaking with business colleagues to learn and meet their needs. 


Responsibilities

  • Configure and maintain core business applications, including translating business processes into application flows
  • Proactive consulting on core business applications, both internally and externally
  • Research and development on core business applications, including custom solutions
  • Create automation and integrations between internal and client business applications on platforms like Zendesk, Purecloud, etc
  • Support internal lines of business with their tools such as Verint, Playvox, etc
  • Build new CX Tech products by proactively identifying client needs and solving interesting CX problems.

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+30d

Senior Application Engineer in EMEA - SHR0246

5CARemote or Utrecht, Netherlands, Remote

5CA is hiring a Remote Senior Application Engineer in EMEA - SHR0246

Impact

You make it possible for 5CA to integrate and innovate, using some of the most advanced tools in the world. You manage the systems that enable our people: build, deploy, and optimize those systems is your top priority!


The job

This is where you apply your passion for tech, by delivering solutions in tools such as Zendesk and Microsoft's Power Platform. Here at 5CA we don't develop from scratch but instead, we creatively combine, configure and integrate best-of-breed cloud products to deliver our powerful CX platform. You will join a team of like-minded people who enjoy learning & applying new stuff and speaking with business colleagues to learn and meet their needs. Act as "The" voice and expert in your field and specialism. 


Responsibilities

  • Lead, coach, and mentor junior team members
  • Run the biggest 5CA project, handle escalations, and work with high-level stakeholders
  • Grow and freely share your knowledge about the CS market and tools
  • Create automation and integrations with Zendesk, Power Platform, etc
  • Support internal lines of business with their tools such as LiveTiles, ScoreBuddy, etc.

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5CA is hiring a Remote Spanish / English Customer Support Agent - GP002D

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?


The client that needs you is a successful company in the field of logistics and deliveries of high-end desk chairs. In this position, your main objective is to help customers who have used our clients’ services, and who now need help with the delivery of goods that were purchased online. You do this by mostly answering emails and providing chat support.


Before you even start, we will make sure that you get a complete, and detailed training, to get you started on your way. After that, you’ll have your Project Lead to help you do your job well, and your Team Lead will be there to make sure you are comfortable and happy in your job.


Can you guess which client you’ll be supporting?


As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

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5CA is hiring a Remote HR & Payroll Coordinator in APAC (Remote) - SHR0233

Impact
By servicing 5CA employees and being the linking pin with HR/Payroll service providers, you ensure that our workforce is well taken care of. 


The job

As a Payroll Coordinator, you make sure that our payroll activities in Europe run smoothly and efficiently. You are the point of contact for colleagues and managers for payroll and HR. You advise and answer questions, ranging from simple to complex inquiries, to ensure a positive employee experience. You are also the point of contact for external service providers, with whom you'll be working towards efficient and effective collaboration. And, you proactively identify and eliminate bottlenecks in our processes to optimize the way we work.


You report to the Payroll Program Manager, working with the rest of the team to enable our workforce to do what they do best: delivering outstanding customer experience!


Responsibilities

  • Coordinate HR/Payroll activities in multiple countries
  • Liaise between HR/Payroll service providers and 5CA employees, ensuring positive employee experience
  • Assist and advise on a wide variety of related internal and external inquiries
  • Proactively streamline HR/Payroll processes, making us work smarter or more efficiently.

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5CA is hiring a Remote HR & Payroll Coordinator in EMEA - SHR0238

Impact
By servicing 5CA employees and being the linking pin with HR/Payroll service providers, you ensure that our workforce is well taken care of. 


The job

As a Payroll Coordinator, you make sure that our payroll activities in Europe run smoothly and efficiently. You are the point of contact for colleagues and managers for payroll and HR. You advise and answer questions, ranging from simple to complex inquiries, to ensure a positive employee experience. You are also the point of contact for external service providers, with whom you'll be working towards efficient and effective collaboration. And, you proactively identify and eliminate bottlenecks in our processes to optimize the way we work.


You report to the Payroll Program Manager, working with the rest of the team to enable our workforce to do what they do best: delivering outstanding customer experience!


Responsibilities

  • Coordinate HR/Payroll activities in multiple countries
  • Liaise between HR/Payroll service providers and 5CA employees, ensuring positive employee experience
  • Assist and advise on a wide variety of related internal and external inquiries
  • Proactively streamline HR/Payroll processes, making us work smarter or more efficiently.

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+30d

Financial Controller in EMEA - SHR0235

5CAUtrecht, Netherlands, Remote

5CA is hiring a Remote Financial Controller in EMEA - SHR0235

Impact
You manage and improve our organization's financial performance, ensuring positive revenue and financial growth.


The job

At 5CA we are rapidly growing and changing as a company, which continuously challenges us to make the right decisions based on the right information. We are looking for an experienced Financial Controller to ensure accurate, compliant financial reporting and to provide various business lines with financial insights. You will work both proactively and on-demand, managing accounting records, ensuring compliance with regulations, publishing financial statements, assisting in accounting and payment operations, analyzing financial data, monitoring expenditure, forecasting revenue, responsible for the invoice process, coordinating auditing processes, and ensuring the accuracy of financial information.


You enable stakeholders on various levels to make the right decisions, based on the information that you deliver to them. In order to be successful in this role, you will require strong analytical skills and exceptional problem-solving skills.


Responsibilities

  • Coordinate auditing processes
  • Ensure accuracy of financial information
  • Develop financial plans that support organizational strategy
  • Provide assistance in management reporting
  • Assist and maintain our Control framework
  • Provide support at Budgeting and Bookkeeping

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5CA is hiring a Remote Japanese / English Community Manager - GP013M

The Role

The community manager works as a bridge between our client and the players and is responsible for building and nurturing the community in the Japanese market. The CM role is to inform, engage and build a strong community, while also working/aligning with the different teams.


In this role you will:

  • Work alongside the Player Support Team and the game’s community manager (for the international market) as well as the game team to generate ideas for social content to drive engagement & inform the Japanese Community;
  • Liaising with internal stakeholders to relay player feedback insights gained from online conversations within the community.
  • Contribute to the player experience strategy of the game in collaboration with the broader game Team
  • Create and execute the community strategy tailored for the Japanese market, this includes the content calendar that targets varied player types as part of a larger content and engagement strategy; engaging activities such as contests, giveaway campaigns, challenges and potentially life community events;
  • Prepare the assets for communications well in advance to allow for timely approvals;
  • Write and translate engaging copy for use on relevant social media platforms;
  • Operate the social media & community channels – with a focus on Twitter and other relevant platforms;
  • Engage with players to build relationships with the community and encourage positive and constructive engagement;
  • Send community sentiment & feedback reports;
  • Monitor the growth and success of the community and of social media platforms;


What we’re looking for:

  • Possess excellent written and spoken communication skills (Japanese native and advanced English level);
  • Communications within the team are conducted in English, so the candidate is required to be able to understand, speak and write in English;
  • A strong collaborative personality;
  • Attention to detail, proactivity, creativity, and ability to multitask;
  • Knowledge of trends and current communication strategies on Japanese social media – with focus on Twitter and other relevant platforms;
  • A love for video games, bonus points for puzzle games;
  • Bonus Points Experience with creating basic assets for social media. (Images / Animated gifs / extra bonus points for Video).

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5CA is hiring a Remote HR & Payroll Coordinator in Poland (Remote) - SHR023

Impact
By servicing 5CA employees and being the linking pin with HR/Payroll service providers, you ensure that our workforce is well taken care of. 


The job

As a Payroll Coordinator, you make sure that our payroll activities in Europe run smoothly and efficiently. You are the point of contact for colleagues and managers for payroll and HR. You advise and answer questions, ranging from simple to complex inquiries, to ensure a positive employee experience. You are also the point of contact for external service providers, with whom you'll be working towards efficient and effective collaboration. And, you proactively identify and eliminate bottlenecks in our processes to optimize the way we work.


You report to the Payroll Program Manager, working with the rest of the team to enable our workforce to do what they do best: delivering outstanding customer experience!


Responsibilities

  • Coordinate HR/Payroll activities in multiple countries
  • Liaise between HR/Payroll service providers and 5CA employees, ensuring positive employee experience
  • Assist and advise on a wide variety of related internal and external inquiries
  • Proactively streamline HR/Payroll processes, making us work smarter or more efficiently.

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+30d

HR & Payroll Coordinator in NL - SHR023

5CAUtrecht, Netherlands, Remote

5CA is hiring a Remote HR & Payroll Coordinator in NL - SHR023

Impact
By servicing 5CA employees and being the linking pin with HR/Payroll service providers, you ensure that our workforce is well taken care of. 


The job

As a Payroll Coordinator, you make sure that our payroll activities in Europe run smoothly and efficiently. You are the point of contact for colleagues and managers for payroll and HR. You advise and answer questions, ranging from simple to complex inquiries, to ensure a positive employee experience. You are also the point of contact for external service providers, with whom you'll be working towards efficient and effective collaboration. And, you proactively identify and eliminate bottlenecks in our processes to optimize the way we work.


You report to the Payroll Program Manager, working with the rest of the team to enable our workforce to do what they do best: delivering outstanding customer experience!


Responsibilities

  • Coordinate HR/Payroll activities in multiple countries
  • Liaise between HR/Payroll service providers and 5CA employees, ensuring positive employee experience
  • Assist and advise on a wide variety of related internal and external inquiries
  • Proactively streamline HR/Payroll processes, making us work smarter or more efficiently.

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5CA is hiring a Remote Head of Human Resources Operations - SHR2031

Impact

You drive strategical HR initiatives, lead our global HR team (8FTE), and you shape and implement major transition projects within our company.

The job

You are responsible for the day-to-day leadership of the HR team, and you continue to develop and implement new ways of working and strategies to meet our ambitions (by actively analyzing, identifying, and making recommendations). You provide your team with clear goals, and you ensure that they have the tools and manpower they need to perform optimally. On top of that, you manage and optimize our collaboration with external parties, as a major part of our current HR Operations outsourcing project. You lead & support the HR efforts to continue the expansion and reshaping of our global HR, balancing scalability, flexibility, and efficiency. As the end-responsible subject matter expert, you work closely with management to deploy the best solution for each country. Furthermore, you work closely with stakeholders in various departments, ensuring smooth collaboration and decision-making while taking the various departments' perspectives into consideration.


Responsibilities

  • Design, implement and optimize an efficient, global HR function
  • Leads our global HR team, overseeing the outsourced as well as owned HR responsibilities
  • Own HR, you are the subject matter expert and point of contact for escalations
  • Manage and optimize relationships with both local and global third parties
  • Act as the primary point of contact for internal and external audits.

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5CA is hiring a Remote Chinese (Traditional and Simplified) Gaming Support Agent - GP014G

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.


What will I do?

As a player support agent, your duties will include but not be limited to:

  • Handling customer support (e-mail and live chat – no phone calls) by doing things like
    • Help players with account issues (compromised accounts, updates, etc.)
    • Resolve issues regarding refunds, purchases not going through, etc.
    • Assist players resolve technical problems with the game
    • Answer gameplay inquiries and helping sort out gameplay issues
  • Check updates & newly released content for the game you’re supporting
  • Take assigned training modules to help you improve even further in your job
  • Attend your weekly meeting with a team of 10-15 fellow agents and your manager

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.


Working from home

Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.


As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

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5CA is hiring a Remote Hungarian / English Customer Support Agent - GP022D

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?


You will be providing support for one of our international clients, who range from e-commerce enterprises to high-end consumer electronics companies. In this position, you will be providing support at a distance by answering email tickets, as well as possibly providing support via phone, chat, or possibly social media. The exact details of which client and which forms of support will be required, will be communicated to you before your first interview.


Before you even start, we will make sure that you get a complete, and detailed training, to get you started on your way. After that, you’ll have your Project Lead to help you do your job well, and your Team Lead will be there to make sure you are comfortable and happy in your job.


Can you guess which client you’ll be supporting?


As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

See more jobs at 5CA

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5CA is hiring a Remote Global Head of Payroll in EMEA - SHR203

Impact

As Global Payroll Lead, you will lead 5CA's Payroll team and you shape & implement major transition projects within our company.


The job

You are responsible for the day-to-day leadership the Payroll team, and you continue to develop and implement new ways of working and strategies to meet our ambitions (by actively analysing, identifying, and making recommendations).

You provide your team with clear goals, and you ensure that they have the tools and manpower they need to perform optimally. On top of that, you manage and optimize our collaboration with external parties, as a major part of our current Payroll/HR Operations outsourcing project. You lead & support the Payroll efforts to continue the expansion and reshaping of our global Payroll, balancing scalability, flexibility, and efficiency. As the end-responsible subject matter expert, you work closely with management to deploy the best solution for each country. Furthermore, you work closely with stakeholders in Payroll and Finance, ensuring smooth collaboration and decision-making while taking the various departments' perspectives into consideration.


Responsibilities

  • Design, implement, and optimize an efficient, global Payroll function
  • Leads our global Payroll team, overseeing the outsourced as well as owned Payroll responsibilities
  • Own Payroll, you are the subject matter expert and point of contact for escalations
  • Manage and optimize relationships with both local and global third parties
  • Act as the primary point of contact for internal and external audits.

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5CA is hiring a Remote English Customer Support Agent - GP001D

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?


You will join a fresh team from the beginning, working for one of 5CA's most valuable clients in the field of electronic payments.  In this position, you will be tasked with providing support via phone, e-mail, chat and social media.


Before you even start, we will make sure that you get a complete, and detailed training, to prepare you for your new position. After that, you’ll have your Project Lead to facilitate you in your function, and your Team Lead will be there to make sure you are comfortable and happy in your job.

Can you guess which client you’ll be supporting?

 

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

See more jobs at 5CA

Apply for this job

5CA is hiring a Remote Portuguese / English Gaming Support Agent - GP006B

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.


What will I do?

As a player support agent, your duties will include but not be limited to:

  • Handling customer support (e-mail and live chat – no phone calls) by doing things like
    • Help players with account issues (compromised accounts, updates, etc.)
    • Resolve issues regarding refunds, purchases not going through, etc.
    • Assist players resolve technical problems with the game
    • Answer gameplay inquiries and helping sort out gameplay issues
  • Check updates & newly released content for the game you’re supporting
  • Take assigned training modules to help you improve even further in your job
  • Attend your weekly meeting with a team of 10-15 fellow agents and your manager

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.


Working from home

Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.


As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

See more jobs at 5CA

Apply for this job