Job Application for Strategic Customer Success Manager at Asana{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Asana","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/008/168/resized/GreenhouseSocial.png?1579658066"},"title":"Strategic Customer Success Manager ","datePosted":"2024-05-22","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle, Washington, United States","addressRegion":"WA","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003eOur Customer Success Team is committed to helping customers adopt Asana as a collaborative work management platform. We strive to help all our customers, across countries, industries, and functions, get the most value out of Asana over time.\u003c/p\u003e\n\u003cp\u003eWe are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customer, based in Seattle. As a Strategic CSM, you’ll ensure our top account deploys Asana successfully, adopts it widely across their organization, and realizes business value from Asana. By engaging your customer using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation, and renewal.\u003c/p\u003e\n\u003cp\u003eThis is a field role based in Seattle with an expectation of frequent on-site visits with the customer. If you're interviewing for this role, your recruiter will share more about the on-site requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you’ll achieve\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOversee and nurture our relationship with our largest account, ensuring their ongoing success by addressing their needs and proactively identifying opportunities to enhance the value we provide.\u003c/li\u003e\n\u003cli\u003eDevelop and execute a comprehensive customer success strategy aligned with the account’s objectives, ensuring their continued satisfaction and success with our products/services.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eCollaborate with the account and account team to align long-term strategies, mutual goals, and future plans that drive value for both parties, positioning our solutions as essential to their success.\u003c/li\u003e\n\u003cli\u003eEstablish and maintain strong, multithreaded relationships with decision-makers, stakeholders, influencers, and C-suite executives within the account, ensuring alignment and support for strategic initiatives.\u003c/
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