Description

Before 2000, choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That’s why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.

It’s not just technology. It’s peace of mind.

Benefits Administrator – Contractor 10.2.2023 Start Date

Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated individuals to support our customers during our Open Enrollment season. As an Benefits Administrator - Contractor, you will provide customer support via phone and chat, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:

• Join an awesome, one-of-a kind team. We will place you on a “Surge Team” to connect with a group of your peers and a Benefitfocus mentor
• Receive structured 4 weeks of trainingthroughBenefitfocusUniversity
• Gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs
• $16.00 per hour with performance bonus potential

What you will do:

• Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
• Accurately document each customer interaction in Salesforce
• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate

 Who you are:

• An excellent communicator (especially over the phone!) whois able towork well with others to resolve issues
• Able to quickly learn new technology (with training, of course)
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results as needed
• Motivated to grow your career at one of the most innovative, visionary software companies

Remote Work Requirements:

This position is a work from home role for the entire assignment.  As such, the following home office and technical specifications are mandatory:

• Private work environment for the discussion of confidential information
• Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.
• High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)

*Bonus points if you have any prior experience working with benefits plans, hospital systems, or Benefitfocus software!

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

Job Description:

Benefitfocus is hiring Product Business Analyst's who will be responsible for understanding business use cases, creating requirements for the development team, working with scrum teams throughout the build and rollout to the operational teams of new technology solutions.  Qualified candidates for this role will bring deep experience in Health and Welfare Benefits Administration, understand and be comfortable working in an iterative technology environment, have experience leading large projects, and demonstrated ability of leading teams through change.

Responsibilities:

• Defining and documenting requirements based on platform needs (new data model is being implemented).
• Defining and maintaining one or more technology Products.
• Prioritization of a development team backlog for aligned Product(s).
• Drafting requirements for the development team.
• Partnering with the development and Operations team leadership to deliver Product(s).
• Working with internal business partners to understand gaps in current technology and designing solutions to meet the operational needs of the business.
• Working with technology, operations, client and call center teams to roll out and adopt new product offerings.
• Additional responsibilities, as required.

Experience and Skills:

• Preferred5+ years in the Benefits Administration space with strong domain and systems knowledge in the health space.
• Preferredminimum of 2 years working as a Product owner in an Agile shop.
• Ability to define/establish/draft requirements across business silos to be implemented by the development team.
• Knowledge of domain health and welfare benefits is encouraged with agile experience.
• Experience collaborating with multiple stakeholders like the business and engineering/architecture partners.
• Experience working with Jira, which will be used to manage story work and backlog for the team.
• Organization and strong collaboration skills across a variety of roles including software developers, software architects, business stakeholders, and product managers.
• Strong verbal and written communication.
• Experience defining, establishing and rolling out Best Practices to large audiences.
• Innovative and flexible mindset in development of new products
• Knowledge of SQL is a plus.
• Knowledge of interfaces including files and APIs is a plus.

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.