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Benefitfocus


Benefitfocus is searching for a full time Senior Graphic Design contractor to join our Charleston, SC based Creative team. This is a remote opportunity. The ideal candidate will have proven professional experience in print and digital design. This position will support all organizations within Benefitfocus through the development of concepts and design for print and digital projects including, but not limited to, presentations, Marketing collateral, advertisements, large-scale event production, web pages, and social media campaigns. The Senior Graphic Design contractor will manage projects with minimal assistance, ensure all creative is strategic and consistently maintains our brand guidelines, and manage project scope, schedule and deliverables in a fast-paced environment. They will collaboratively work across Creative, Web and UX teams through all stages of projects, from concept through production, executing creative designs in a variety of mediums that convey the company’s message and visual branding.

Benefitfocus is hiring a Remote Customer Success Manager, Large Markets

Description

About Benefitfocus:

 

Benefitfocus (NASDAQ: BNFT) unifies the entire U.S. benefits industry on a single technology platform to protect consumers' health, wealth, property and lifestyle. With one out of fourteen Americans electing their employee benefits using our technology, and $49 billion of annual transactions taking place on our solution, we have the ability to ignite the entire ecosystem and have embarked upon a journey to evolve into a true platform company: connecting buyers with sellers. With fresh thinking and a view towards what’s next, we’re committed to evolving our platform to deliver a world-class consumer benefits experience that is powered by artificial intelligence and enables better decision making across the entire ecosystem.
 

Job Description:

The Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. The Customer Success Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.

Responsibilities:

  • Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle; Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
  • Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.
  • Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
  • Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating, and addressing needs, and ensuring the highest possible quality of work generated by the team.
  • Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.
  • Other duties as assigned.

Required Experience:

  • B.S. or B.A. required.
  • 3-5years’ experience in Customer Success, Account Management or Back-to-base Sales roles.
  • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO.
  • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.
  • Focused on establishing, maintaining, and growing broad and deep relationships within each customer account.
  • Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution to support a long-term mutual partnership.
  • Anticipate, identify, and meet customers’ needs.
  • Develop strategies that drive success through delivering value and insight relevant and unique to each customer.

Success Measures: The success of a Customer Success Manager is ultimately measured by their ability drive the desired outcomes of our customers while maximizing the value of their Benefitfocus solution.

  • Customer Satisfaction: Ensure maximum customer participation in relationship and transactional surveys; follow established closed loop follow up processes to ensure resolution to any issue causing dissatisfaction.
  • Customer Retention Rates: Meet or exceed targeted customer retention metrics.
  • Regular and Proactive Communication: Participate in and drive quarterly business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer.
  • Open Enrollment Success: Drive the project planning for Open Enrollment and ensure that all milestones and key deliverables are accounted for and managed for a smooth OE experience for members and Employer partners.

 **For Internal Associates - this position equates to a Customer Success Manager II, IC6.**

 

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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8d

Senior Product Manager

BenefitfocusRemote, United States
agileBachelor degreeDesignscrumUXqa

Benefitfocus is hiring a Remote Senior Product Manager

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

 

Job Description:

The Product Manager will be responsible for the strategy, roadmap and delivery of a product or product features. The role involves working with cross-functional teams and may include marketing, forecasting, sales, finance, customer success and other product managers.

 

This role spans many types of activities, from strategic to tactical. A Product Manager provides cross-functional leadership and bridges organizational gaps between different functional groups, most often between engineering, marketing, sales, and support along with working with other product managers to drive the overall organizational vision and strategy.

 

Product Sense: The product manager is the voice of the customer. A Product Manager analyzes customer needs and the market to define a product vision that delivers value for our customers through iterative development and design thinking. The Product Manager owns the product roadmap which will be presented to executive leadership teams and is accountable for executing against that roadmap.

 

Responsibilities:

  • Frequently interact with customers and user and customer experience teams to understand customer pain points, interpret market research and competitive analysis to create ideas for the product roadmap.
  • Design research plans to help define customer need and value.
  • Set the product vision and strategy. Define the priority of features and functionality based on customer/market need and value. Clearly articulate the customer value and business value to the product team so they understand the intent behind the new product or feature release using problem statements.
  • Owns, defines, and communicates the roadmap for their product. Evaluates that roadmap every quarter to identify shifts that need to happen based on current customer needs and criticality of features based on value and effort.
  • Understands KPIs that need to be met for the feature. Define the definition of success, how it should be measured and what must be achieved to be successful. Provide measurable data to support recommended strategy.
  • Participate in variety of listening post discussions to ensure the voice of the customer is well reflected within the product vision.
  • Be an ambassador for the product team and for the company.
  • Provide clear definition for expected outcomes which enables all contributing teams to perform their roles and deliver a successful product.
  • Define clear milestones for what teams must deliver and help create plans for when it could be delivered.
  • Leads requirements gathering effort on the epics and size them consulting with product development, QA, implementations, etc. as needed.
  • Break down Epics into Features and stories and document the story details based on the epics and features after review with engineering to size them and provide a delivery/execution plan with timelines.
  • Works with engineering managers to run scrum meetings including stand-ups, retrospectives, refinement, planning and demos; define the sprint goals and continuously improve processes.
  • Help clear barriers and obstacles for the development team through clear communication with key stakeholders and provide clarity to the engineering teams through well defined requirements and acceptance criteria.
  • Works with UX design teams to assist them in creating mockups and validate the designs with customers.
  • Ensure release notes are provided in a timely fashion to product marketing highlighting the product features and user guides with illustrations.
  • Demo the pre-release version of the product with internal stakeholders, conduct training sessions and ensure product documentation is available prior to the release. Ensure post release validations and send release notes to internal stakeholders.
  • Ensure product adoption with customers and identify next wave of features that improve the product.
  • Working with other Product Managers and Product Owners throughout the company to create a community of practice.
  • Additional responsibilities as required. 

 

Experience and Skills:

  • Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, Marketing or Finance. Will also accept equivalent of Bachelor Degree through any suitable combination of education, training, or experience. Masters of Business Administrator or Certification in Product Management preferred.
  • 4+ Years Benefits Administration or related Experience.
  • Demonstrated success bringing new software products or services to market.
  • Solid business acumen to understand business problems and devise technical solutions.
  • Proven experience driving priorities, managing trade-offs, and solving complex problems.
  • Expertise working with cross functional teams including sales, user experience designers, and engineering teams in an Agile framework.
  • Strongly recommended from peers at all levels of organization.

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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Benefitfocus is hiring a Remote Customer Success Manager, Mid-Market

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

Job Description:

Benefitfocus is searching for a Customer Success Manager to join our Customer Success Organization.  This is a remote role.  The Mid-market Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. The Customer Success Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.

Responsibilities:

  • Demonstrates extensive knowledge of the platform and file processes.
  • Demonstrates fundamental communication and soft skills needed to facilitate client calls and interactions without involvement from leadership.
  • CSM should be well-versed in tactfully delivering unfavorable messages, including providing alternative solutions.
  • CSM should possess the ability to receive technical messages and convert them into easily understandable, client-facing messages with minimal involvement from outside parties.
  • Demonstrates extensive knowledge of Medical Carrier and BenefitPlace Partner Standards, including how to construct and execute non-standard solutions within current business processes.
  • OP365 case submission process and workflow.
  • Health Process.
  • Change Request Process.
  • Escalation Process.
  • Open Enrollment Readiness and Program Management.
  • Governance Execution.
  • Demonstrates the ability to solution through non-standard client requests, without involvement from leadership.
  • Demonstrates the ability to identify and pursue non-standard client requests and carry the requests through the contracting process without involvement from leadership.
  • Other duties as assigned.

Requirements:  

  • Bachelor’s Degree strongly preferred.
  • 3-5 years of benefits industry experience in a client-facing role.
  • GBA (preferred).
  • Previous SaaS experience.
**For internal candidates, this position is the equivalent of a CSM II, (IC6), position.**

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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25d

Senior Product Owner

BenefitfocusRemote, United States

Benefitfocus is hiring a Remote Senior Product Owner

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

 

Job Description:

The Product Owner acts as the organizational business leader for their functional area and is responsible for functional product definition and driving execution of the business strategy through coordination of the agile scrum team. This includes managing the scrum team through feature level break down, user story definition and product backlog refinement.  The Product Owner must lead cross functional teams including User Experience, Quality Assurance and Engineering across multiple technology products to ensure execution of a cohesive customer experience. The Product Owner's job also includes consultation and oversight with the Customer Development organization to drive alignment with product direction where necessary.  The Product Owner works closely with the Product Manager to ensure execution of strategic direction based on market opportunity and business needs.

 

Responsibilities:

  • Maintain functional product area ownership and definition
  • Ensure high functional product area health (Quality, Scalability, Performance, Infrastructure needs)
  • Lead scrum team in execution of strategic business needs of the Reporting product suite
  • Maintain a prioritized feature and story backlog of market driven needs for the scrum team
  • Coordination with Product and Engineering leadership for large scale initiatives
  • Consultation with Customer Development at functional product area level
  • Additional responsibilities, as required

 

Experience and Skills:

  • Minimum of 3 years of software product or support experience
  • Demonstrated success defining and launching products and leading cross-functional teams
  • Excellent written and verbal communication skills
  • Bachelor’s degree
  • Technical background, with experience in managing SaaS solutions
  • Examples and at least one sample of an effective document and presentation

 

 

*This corresponds to BF Product Owner III

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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+30d

Compliance Officer

BenefitfocusRemote, United States

Benefitfocus is hiring a Remote Compliance Officer

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

 

Job Description:

The Compliance Officer will ensure company operations at Benefitfocus are in compliance with state regulatory requirements associated with broker and TPA related activity.

 

Responsibilities:

  • Create and distribute, relevant corporate and operational policies.
  • Creating, filing, and ensuring that all required corporate filings related to normal insurance broker or TPA operations are completed in a timely fashion with state DOIs (where required).
  • Monitor and implement any regulatory changes that may affect the company.
  • Ensure affected operations areas are in compliance with new requirements.
  • Review and approve advertising and marketing collateral in compliance with state and federal guidelines.
  • Respond to complaints and litigation, including department of insurance complaints.
  • Serve as the corporate contact for all matters related to insurance regulations including anti rebating and inducement laws.
  • Serve as a liaison between state insurance regulators and the company.
  • Respond to all requests and respond to the draft and final reports.
  • Ensure any deficiencies in the operations areas are corrected. 
  • Additional responsibilities, as required.

 

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

 

Experience and Skills:

  • A Juris Doctorate degree preferred.
  • 7+ years of regulatory and operations compliance experience in the group and individual insurance markets, broker and TPAs.
  • Demonstrated track record developing effective compliance programs, including policies, training, oversight, monitoring and auditing.
  • Experience with state departments of insurance.
  • Should be an experienced compliance professional capable of autonomously performing a wide range compliance functions.
  • Ensure company filings and policy form filing submissions are completed in a timely fashion in compliance with state insurance regulations.
  • Ability to communicate with business operations and agents on required changes. 
  • Regulatory attorney with a strong ERISA background.
  • Understanding of the laws and regulations impacting employee benefits space, including ERISA, ACA, COBRA, and HIPAA, as well as other areas that impact group benefits.
  • Ability to exercise judgment, initiative and discretion in confidential and sensitive matters.
  • Computer literacy and proficiency (EDGAR, RRD Active Disclosure, MS Word, Excel, Outlook, PowerPoint, Adobe, Westlaw/PLC and CSC Compliance Manager).
  • Ability to follow verbal and or written instructions.
  • Ability to communicate effectively, both verbally and in writing, with diverse internal and external groups including top level administrators, directors, officers, attorneys and executives.
  • Ability to establish and maintain working relationships with co-workers, supervisors, other Benefitfocus Associates, vendors and clients.
  • Strong organizational skills.
  • Ability to identify and prioritize workload and handle multiple tasks simultaneously.
  • Ability to work under stressful conditions and to meet critical deadlines.
  • Skills in managing details with speed and accuracy.
  • Skills in managing electronic and paper files.

 

*This corresponds to BF Senior Corporate Counsel

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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Benefitfocus is hiring a Remote Senior Salesforce Application Architect

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

 

Job Description:

The Senior Salesforce Application Architect is a strategic advisor who is able to translate a long-term vision into definitive requirements across different Salesforce cloud

We are looking for an experienced and driven individual to join our Internal Applications team.  The Senior Salesforce Application Architect works across Service, Sales, and Marketing areas to identify requirements and scope where change to systems, tools, data and processes are required to deliver specific business outcomes.  They take the lead to define and document requirements through use cases, user stories, and acceptance criteria.  They are responsible for working with the development team to clarify requirements and ensure the design meets the acceptance criteria and will then coordinate and support testing with the business.  They will lead on all items of change from small change requests through to major project deliveries and help coordinate the prioritization of those changes.

 

Responsibilities:

  • Lead the design of Salesforce configurations, customizations and data with a focus on user experience, process efficiency, and data integrity
  • Define and document requirements through use cases, user stories, and acceptance criteria 
  • Collaborate with business stakeholders to determine application requirements
  • Write detailed design documents for new application features following best practices
  • Work with engineers on the team to ensure the delivery of high-quality application features that will provide the maximum benefit to our internal and external clients
  • Additional Responsibilities, as required

 

Experience and Skills:

  • 5+ years of experience working within the Salesforce platform
  • Strong understanding of SDLC best practices, source control, agile development
  • Strong knowledge and experience with best practices associated with CRM applications and experience with current tools in these areas
  • Significant hands-on experience with CRM operations
  • Excellent written and oral communication skills at both technical and executive levels
  • Ability to prioritize work around business value & priorities
  • Proven track record of delivering high quality results 
  • Passion for continuous learning
  • Ability to work independently and with cross functional teams

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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Benefitfocus is hiring a Remote Data Engineer

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

 

Job Description:

As a Data Engineer at Benefitfocus, you will help build systems that collect and transform raw data into a format that can be easily consumed by our customers and business partners. In this role, you will be working on data pipelines using the latest cloud technologies such as AWS, Snowflake, and Databricks/Delta Live Tables. Strong SQL experience is required. Experience in ETL and ELT data pipelines is preferred.

 

Responsibilities:

  • Completes all assigned tasks with minimal assistance, with high quality, and on time.
  • Provides assistance to other team members by being available to answer questions and performing code reviews.
  • Shows initiative in improving Benefitfocus coding standards and product lines by suggesting new ideas and methods.
  • Maintains great working relationships with other team members.
  • Additional responsibilities, as required.

Experience and Skills:

  • Bachelor's degree or comparable work experience in software development.
  • 2-5 years of experience in software development recommended in addition to education requirements.
  • Fundamental knowledge of technical competencies [as provided by the hiring manager].
  • Proven track record of working both independently and collaboratively with multiple engineering teams to complete coding assignments.
  • Great verbal and written communication skills.
  • Experience with ETL/ELT tools required (e.g. Pentaho, Databricks, AWS, etc.).

 

*This corresponds to BF Engineer II, Software

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

See more jobs at Benefitfocus

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