Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? You have come to the right place.

CitizenLab, a social impact scale-up with its HQ in Brussels, aims to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by over 350 cities and municipalities in +20 different countries, facilitating two-way communication between governments and their citizens. Since it was founded in 2015, CitizenLab gave +500,000 citizens a direct voice in local politics and got recognized as 'Best Social Impact Startup in Europe'. CitizenLab is looking for purpose-driven talent to join us on our mission to have +2.5 million citizens actively participate via its e-democracy platforms in cities across the globe.

Business Development Representative (BDR) at CitizenLab

We are looking for a Business Development Representative to act as the liaison between our Marketing and Sales teams. Your role will be to seek new business opportunitiesby reaching out to governments and developingrelationships with potential customers. You should be deeply convinced of the value of community engagement, to sell and evangelize our vision of digital democracy to the public sector, and help us get new cities on board in the U.S. Your responsibilities will include:

• Devise personalized, high-quality outreach campaigns to governments from start to end;
• Present our e-democracy platformto governments via email, phone calls, and video calls.
• Prospect online andfind new opportunities through keyword research, news articles, social media, etc;
• Gather contact data and find creative ways toget in touch with officials through a value-driven approach;
• Brainstorm with marketing on specificcampaigns and value propositions;
• Constantly collaborate with an international team of business developers to localize outreach campaigns;
• Develop technical know-how of the product and help answer questions of prospective clients.
• Launch experiments, run A/B tests, analyze what worked and what didn't, and re-iterate to success from there.

You will be working with the Business Development Managers in the U.S. and our Head of Business Development in Belgium. You will thrive in this role if you enjoy working in an international environment, adapting to the business culture of each market across the U.S.

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? You have come to the right place.

CitizenLab, a global social impact scale-up with its European HQ in Brussels and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 400+ local governments and organizations in over 20 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 1,000,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Product Designer at CitizenLab

As a Product Designer, you play a key role in shaping our consultation methods and overall platform structure to help policy-makers host engaging and meaningful consultations with their constituents. You help create solutions that make sure every voice is heard by processing and analyzing unstructured input generated by the community to better inform public decisions.

You are a member of the cross-functional Methods and Structure squads, with two Product Manager and nine Engineers. We have clear objectives in terms of product outcome, and the autonomy to make them happen. You work closely together with the squads throughout the whole product discovery and delivery process. In this role, you will report to the team lead of the Product team.

Your responsibilities include:

• Together with your squads, internal stakeholders, and end users, you work out different concepts for the problems researched by the product manager;

• You use research techniques to inform your design decisions, and leverage tools such as wireframes, sketches, and live-data prototypes to test and improve product experience in collaboration with internal and external stakeholders;

• You designcomponents, interactions, and transitions in Figma and you thoroughlytest the usability of the solution with real users and real data;

• Together with other product designers and front-end engineers at CitizenLab, you continuously raise the bar in terms of design quality and process efficiency.

Are you passionate about making a difference in the world? Join us on our mission to shape democracies for the digital age! CitizenLab, a social impact scale-up with headquarters in Brussels, is seeking purpose-driven communications specialist to help us revolutionize public decision-making.

Our SaaS platform is already being used by over 400 cities and municipalities in +20 different countries, facilitating two-way communication between governments and their citizens. We aim to make decision-making more participatory, inclusive, and responsive to the needs of all citizens.

Since our founding in 2015, CitizenLab has given +750,000 citizens a direct voice in local politics and has been recognized as the 'Best Social Impact Startup in Europe'. Our success has been featured in outlets such as The New York Times and Forbes.

At CitizenLab, we offer a fast-paced, collaborative, and inclusive environment that allows you to thrive and make a direct impact on society. We're looking for individuals who share our values and want to join us in our mission to have +2.5 million citizens actively participate via our e-democracy platforms in cities across the globe.

Ready to make a difference? Apply now and join us in shaping the future of democracy!

Communications Manager at CitizenLab

As our Communications Manager, you'll be responsible for raising brand awareness and building a strong online presence through social media, newsletters, and webinars. You'll have the opportunity to work closely with our Content Manager, Communications Lead and Head of Marketing to run integrated campaigns and explore and grow new brand channels. Together, you'll collaborate on shared goals around demand generation, ensuring that our brand reaches its full potential. Our six-person Marketing team means that you'll have plenty of opportunities to get hands-on and take ownership of projects. We're looking for someone who isn't afraid of tackling challenges and is ready to make an impact.

At CitizenLab, we offer a dynamic and fast-paced environment where you'll have the freedom to unleash your creativity and make a real difference. Join us on our mission to make public decision-making more participatory, inclusive, and responsive. Apply today and be a part of the change!

Your main responsibilities will include:

1. Developing and executing social media, newsletter, and webinar strategies to raise brand awareness and build a strong online presence.
2. Collaborating closely with the Content Manager, Communications Lead, and Head of Marketing to run integrated campaigns and explore and grow new brand channels.
3. Developing and maintaining relationships with key media contacts and influencers to increase brand visibility.
4. Identifying and implementing opportunities to improve brand positioning and messaging.
5. Managing the visualization of marketing existing designed materials and collateral, including videos, case studies, and whitepapers for social media using Canva.
6. Monitoring and reporting on the effectiveness of marketing campaigns and initiatives.

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?

You have come to the right place.

CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in New York, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 400+ local governments and organizations in over 20 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Account Executive US at CitizenLab

As our Account Executive US, you will help CitizenLab grow in the United States by signing up new cities and growing our client base. If you care deeply about the future of democracy and have a keen interest in working with the public sector, this might be you. You will work closely together with our small US-based team. 

Your main responsibilities will include:

• Identify, develop and close new business opportunities, and manage the sales cycle from discovery to demo to close.

• Help implement CitizenLab’s go-to-market plan by identifying market trends and best practices.

• Manage and grow a sales pipeline, while identifying gaps in current sales processes and bringing in best practices and new approaches to increase win rate and decrease sales cycles.

• Be(come) an expert in participatory democracy, present bespoke solutions, and apply consultative selling techniques.

• Grow CitizenLabs presence in the US public sector by networking, public speaking, attending conferences, and developing new partnerships.

• Devise outreach campaignsbased on relevant offerings for different government segments, and close opportunities generated through inbound marketing or outbound sales by the BDR team.

• Collaborate closely with the rest of the US team to set the strategy, and be a key contributor to our expansion.

Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? You have come to the right place.

CitizenLab, a global social impact scale-up with its European HQ in Brussels and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 400+ local governments and organizations in over 20 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 1,000,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Finance and Administration Executive at CitizenLab

As our Finance and Administration Executive, you can demonstrate sound knowledge of financial administration processes and have an incredible eye for detail. You’ll be working with our Head of Finance and our Head of Operations on improving our financial and administrative processes and consolidating accounts globally (EU, US, Global). You look forward to growing with the organization, implementing and adapting to new financial processes as we grow.

Your main responsibilities will include:

• Taking ownershipof client invoicing and expenses payment, with our US and EU accountant, to enable a healthy cash flow.
  

• Supervising the tax & accounting function with our external partners, to enable reliable financial reporting and with the aim of eventually internalizing accounting.

• Identifying, applying for, following up, and reporting on grant and subsidy applications.

• Monitoring our expenses and handle third-party contracts and subscriptions.

• Implementing budget optimization techniques with our Head of Finance.

• Ensuring compliance with our administrative and tax obligations (Belgium, US, core markets).

• Acting as the point of contact for all employees, providing administrative support and managing their finance and purchase queries.

• Processingglobal payroll, ensuring our obligations are met timely.

• Increasing staff's productivity by organizing company documents, managing our IT and hardware, purchasing office supplies, opening mail and managing our general mailbox.