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Deca Games


As a DevOps Engineer at DECA Games, you have in-depth experience with AWS/GCP/etc. Cloud Services, and building scalable, maintainable infrastructures from scratch using modern best practices.

Deca Games is hiring a Remote Game Master (m/f/d)

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a passionate Game Master in Bulgaria to help us provide top-notch support and operations to our valued players.

Responsibilities

  • Assist in planning and building in-game events
  • Create in-game items
  • Assist in testing in-game events to ensure product quality and service
  • Deploy in-game events to live environment
  • Monitor events, report performance or technical issues and provide corrective solutions
  • Manage gaming operations and report game status to the Game Team on a daily basis
  • Assist Producers with execution of monetization strategies
  • Carry on investigations and maintain documentation of game exploits, bugs and similar other issues pertaining to the online gaming world
  • Assist the Customer Support Team by providing support for game related queries
  • Analyze feedback and suggestions from players for continuous improvement of the game

Requirements

  • Good professional working knowledge of English, spoken and written
  • Good communications skills, both written and verbal
  • Computer literacy required
  • Personal computer along with reliable Internet (position is remote)
  • Good working knowledge of Excel & Google Sheets preferred
  • A meticulous approach to work, strong attention to detail
  • Interest in gaming, previous gaming job experience preferred but not required
  • University degree preferred but not required
  • High School certificate of completion
  • Based in Bulgaria

Benefits

  • Remote first company culture
  • Flexible work hours to support a personal work-life balance
  • Weekly remote Embodiment@Work breathing and workout exercises
  • Working in a multicultural environment with people from over 20 different countries
  • Flat hierarchies and a great and dedicated group of people
  • 20 days of paid time off
  • Food vouchers






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Deca Games is hiring a Remote Customer Support Manager (m/f/d)

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a Customer Support Manager to help us provide top-notch customer service and support to our valued players.

Responsibilities

  • Manage a team of Customer Support Leads and Agents
  • Act as the escalation manager for on-going player-reported issues
  • Monitor day-to-day player sentiment and make recommendations to the Product team for improvements
  • Create/update customer support guidelines
  • Bridge the communication gap between player and product, knowing when to escalate and when not to based on scope of issue, player sentiment etc.
  • Define game specific policies and procedures for interacting with our players via tickets, or other methods (high level initiatives)
  • Managing player refunds and exploit management
  • Cross-training in Live Ops with the goal of reducing the day-to-day tasks for our Live Ops managers, configuration of in-game events, and game balancing

Requirements

  • 2+ years experience in Customer Support in a similar role
  • Experience with ZenDesk or other ticket management systems is a plus
  • Passion for gaming and good understanding of F2P mobile games
  • Very good knowledge of G Suite, Jira and Confluence
  • Prior experience managing player expectations and communications
  • Prior experience in community support, or possibly Live Ops
  • Understanding of CMS driven content
  • Experience with PC/Mac games is a plus
  • Fluent in English, any additional language is a plus
  • Proven ability to handle stressful situations, prioritize tasks and meet tight deadlines
  • Very good communication skills
  • Strong interpersonal skills (high motivation, driven to exceed goals, constantly learning and improvement)
  • University or Bachelor’s degree

Benefits

  • Remote first company culture
  • Flexible work hours to support a personal work-life balance
  • Weekly remote Embodiment@Work breathing and workout exercises
  • Working in a multicultural environment with people from over 20 different countries
  • Flat hierarchies and a great and dedicated group of people
  • 20 days of paid time off
  • Food vouchers

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Deca Games is hiring a Remote Head of User Acquisition (Remote)

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a marketing leader who is excited to build a team from the ground up and help create an overall strategy for user acquisition (both paid and organic) for our unique business model. Our games are many years old when we take them over and our goal is to build long term sustainability and profitability. Our portfolio is continually growing and thus the individual needs to be able to prioritize and think strategically.

We are looking for an enthusiastic and entrepreneurial minded individual who loves to collaborate across multifunctional teams and is excited to build a new team from scratch. We expect the individual to grow with us as we build up a strategy and prove out a new playbook for success.

This is a remote role and can be based anywhere. Candidate needs to be able to work Central European business hours.

Responsibilities

  • Hire and manage a user acquisition and marketing creative team
  • Own the ultimate performance of new user revenues from paid and organic channels
  • Determine optimal channel marketing strategy to drive ROAS
  • Drive efficiency in resources and paid marketing spend
  • Present budgets and forecasts to senior management
  • Collaborate with studio teams and product owners to improve product performance
  • Identify and champion UA tools and technologies for adoption
  • Support the continual development of our marketing and adtech stack
  • Manage ad monetization optimization

Requirements

  • Enthusiastic, Collaborative, and Entrepreneurial
  • 6+ years of experience managing mobile performance based user acquisition campaigns
  • Experience handling ad agencies and networks
  • Experience hiring and managing media buyers and marketing artists
  • Solid experience working with analysts and data engineers
  • Very good analytical skills and knowledge of tableau and excel required
  • Fluent in English

Benefits

  • Remote first company culture
  • Flexible work hours to support a personal work-life balance
  • Weekly remote Embodiment@Work breathing and workout exercises
  • Working in a multicultural environment with people from over 20 different countries
  • Flat hierarchies with open door policy

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Deca Games is hiring a Remote Junior IT Systems Administrator

About DECA Games

DECA is a profitable small business, currently scaling up with offices in Berlin (Germany), Veliko Tarnovo (Bulgaria) and Beijing (China). DECA takes over beloved online games and reinvigorates them to last for another decade. The company is all about teamwork and empowering teams to provide a unique gaming service. We pride ourselves in our balanced culture. Check out more about us and our values on our website (www.decagames.com).

About the Junior IT Systems Administrator

We are looking for an enthusiastic Junior IT Systems Administrator that wants to be a part of a young, growing international company. You will be responsible for managing user accounts across our games and software platforms. Our ideal candidate thrives in a fast-paced environment and wants to be part of building company culture and working on a wide variety of topics.

The Junior IT Systems Administrator must have experience working in the IT sector and preferably startups. You should be a self-starter and a strategic thinker who is not afraid to think outside the box and come up with alternative solutions to complex problems.

Responsibilities:

  • Provide tech support for DECA team members via internal service helpdesk
  • Manage user accounts across a wide range of tools (LDAP / SSO / SAML / various tools and platforms)
  • Support documentation of user account management processes
  • Support with network maintenance (VPN, NAS, Network, troubleshooting, etc.)
  • Administration of DECA’s Atlassian product suite

Requirements:

  • Experience supporting the administration of Google Workspace, Office 365, Atlassian product suite (Jira, Confluence, Service Management, Trello)
  • Experience supporting the IAM of online cloud services (Tableau, Pagerduty, Splunk, Firebase, Slack, etc.)
  • Fluent English (both verbal and written)
  • Ability to grasp complex issues quickly and know where/how to look for solutions

Benefits:

  • Working remotely
  • 20 days of paid time off
  • Food vouchers
  • Flexible work hours to support a family-friendly work-life balance
  • Flat hierarchies with open door policy

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Deca Games is hiring a Remote Customer Support Agent with English (m/f/d)

DECA acquires older games that have loyal audiences that we believe that can last another decade. We bring our unique player focused approach to operations to help bring back disenfranchised players and retain the players that love the game very much.

DECA has a created a flexible work environment with people able to work from multiple locations and flex their hours to meet their personal obligations. We believe in flat organizations, small trusted and empowered teams, and long term thinking.

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

Responsibilities:


- You are part of our support team and take care of the electronic data processing

- You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner

- Supporting the team in executing and optimizing all processes within the customer service department

Requirements:


- Excellent communication and problem-solving skills and a service-oriented approach

- Very good written and spoken English skills

- At least 1 year of experience in B2C support


Employee Benefits:


- 20 days of paid time off

- Food vouchers

- Flexibility to work from multiple locations

- Opportunity to flex working hours to meet personal obligations

- Flat hierarchies and a great and dedicated group of people



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Deca Games is hiring a Remote Customer Support Lead (m/f/d)

Deca Games is hiring a Remote Customer Support Agent with English and Russian (m/f/d)

+30d

Senior QA (Russian) (m/f/d)

Deca GamesUkraine, UA Remote
jiramobileiosqagitandroid

Deca Games is hiring a Remote Senior QA (Russian) (m/f/d)