Ease Learning is hiring a Remote Inside Sales Representative

Inside Sales Representative - Help Desk

The ISR has full ownership and responsibility for managing the sales cycle and ensuring the achievement of significant new revenue generation targets for our Help Desk business. You will hunt for new opportunities and are able to close new accounts. You have a passion for building and maintaining broad relationships, developing and managing opportunities in a fast-paced, complex selling environment.

You are a creative, out of the box thinker, able to articulate the company’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in.

Essential Responsibilities and Duties

• Prospect for qualified opportunities, create value and grow the busines
• Attend conferences and networking events 
• Develop and manage new business opportunities from initial contact through contract signature
• Manage sales metrics and key performance indicators and present to leadership team monthly
• Utilize Hubspot CRM to track prospect lists, log calls, demos and proposals submitted
• Utilize Hubspot CRM to manage sales pipeline and update for weekly pipeline report 
• Communicate weekly updates to sales team on new prospects and next steps
• Collaborate with marketing team on proposals and marketing materials to improve product positioning

Communication and Collaboration

• Project positive attitude while establishing effective professional relationships with clients.

• Conduct client meetings.
• Collaborate with other Ease Learning team members as necessary to ensure client satisfaction.
• Make effective decisions and communicate to all team members.
• Cultivate a close, collaborative and professional working relationships with members of the project team (Lead Learning Designers, Learning Designers, Media Developers, Visual Designers, Web Developers, Learning Experience Designers, etc.). 
• Act as a conduit of information between all key stakeholders to move projects forward.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.

• Client Management - Manages difficult or emotional client situations; able to negotiate positive outcomes; responds promptly to clients’ needs; solicits client feedback to improve services; responds to requests for service and assistance; meets commitments.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes oneself available to staff; provides regular feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
• Financial Project Health -  Reduces costs when possible.  Consolidates and analyzes profitability, revenue, margins and utilization of team members.  Helps create pipeline forecasts and broad-based financial pictures of projects across the organization.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Communication Skills - Focuses on solving conflict, not blaming; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Delegation - Delegates work assignments; matches the responsibility to the person; sets expectations and monitors delegated activities; provides recognition for results.

• Quality Management - Looks for ways to improve and promote quality.

• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Tools - Project Management tools such as Smartsheet and other tools such as Google suite but not limited to these tools.

Additional Duties

The ISR role requires strong oral and written communication skills, and the ability to balance and manage multiple projects and tasks simultaneously in a constantly changing environment, and the ability to work virtually and independently.

• Act in a professional manner in all communications.
• Post work hours (full-time) to Google calendar. 
• During your posted work hours be available on Slack or other group chat systems (meetings should be listed in the calendar and set Slack to Do Not Disturb during those times).
• Have a set and quiet workspace available during work hours; minimize interruptions and noise level.
• Use Ease Learning’s project management system to record project status, monitor schedules, and track time daily.
• Manage assigned workload and adhere to all deadlines.
• Support professional development initiatives.

Supervisory Responsibilities

None

Reports To

You report to the CEO.

Education/Experience

• 1 - 2+ years of experience in quota carrying sales position

Working Conditions & Physical Demands

Disclaimer