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GoHealth Urgent Care




6d

DevOps Support Engineer

GoHealth Urgent CareRemote, United States
agilesqlDesignmobileazuregraphqlapidockermysqlkubernetesAWSjavascriptNode.js

GoHealth Urgent Care is hiring a Remote DevOps Support Engineer

Description

Position at GoHealth Urgent Care

At GoHealth, we strive to provide an effortless experience to our customers, providers, and staffs. We are constantly innovating and looking for new ways to use technology to enhance our customers’ interaction.

This position will play a key role in developing and supporting our consumer facing web applications and mobile applications to give our customer peace of mind when they need urgent care. These applications achieve outcomes such as allowing a patient to complete their demographic and insurance details in an efficient and secure manner and feed the information seamlessly into the electronic medical record system. This position will be responsible for the design, development, implementation, support, security practices, and maintenance of the production infrastructure and will be working with the software development team to deliver this amazing user experience. Responsibilities will also include working with leaders across the GoHealth organization to understand our customers and service offerings and use that information to shape the design and functionality offered in the web and mobile app.

The role will require collaboration with diverse roles including security, engineering, marketing, physicians, operations leadership, as well as others within the IT team. This role will require excellent problem-solving skills to anticipate and solve for complexities before deployment and will be expected to be the technical subject matter expert.

JOB REQUIREMENTS

Education

 4-year Computer Science Degree required or equivalent related experience

Work Experience
 3+ years of professional experience with cloud technologies and DevOps tools (preferably MS Azure, Azure DevOps)
 3+ years of professional experience with container orchestration (Azure Kubernetes, Docker)
 Experience with package management tools (NPM, Yarn)
 Experience working with JavaScript based applications and environments (Node.js, React.js)
 Experience with mainstream application monitoring tools
 Experience with load testing tools/frameworks
 DevSecOps experience is a plus.

Required Licenses/Certifications
 None

Additional Knowledge, Skills and Abilities Required

 Demonstrates an understanding of Agile/Scrum software development methodologies, practices, and the software development lifecycle (SDLC)
 Proficiency with SQL database technology such as MS-SQL or MySQL
 Expertise with REST and GraphQL API technologies including testing and troubleshooting tools
 Experience with IaaS/PaaS cloud compute resources such as Microsoft Azure or AWS
 Proficient with both Microsoft and *nix operating systems
 Proven record of success using development practices including agile project management, test driven development, continuous integration/deployment, etc.
 Strong verbal and written communication skills
 Strong analytical skills
 Self-motivated, detail-oriented and organized

Additional Knowledge, Skills, and Abilities Preferred

 Healthcare specific DevOps experience
 Understanding of OWASP, CVSS, the MITRE ATT&CK framework
 Preferably some experience with operations and security across Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform (GCP)
 Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
• Build, support, tune, and maintain production pipelines and cloud infrastructure
• Provide level 2 and 3 technical support for our production applications and integrations; help triage support requests
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Collaborate with the development, engineering, and security teams to ensure that production software is scalable, stable, and secure
• Support the ability to “shift left” and incorporate security early on and throughout the development lifecycle
• Partner with security team to identify vulnerabilities in code through automated and manual assessments and communicate remediation and results in a manner understood by technical and non-technical business units.
• Analyze code to find discrepancies which prevent applications from running correctly
• Set up and maintain application-level monitoring and alerts to help identify and correct potential issues early
• Help review, verify, and validate code written by the development team
• Provide off hours/weekend support as needed.
• Create and maintain up-to-date technical and procedural documentation for current and future systems, integrations, and processes.
• Be a technical subject matter expert; help lead technical discussions and provide expertise that influences decisions and direction on various topics ranging from architecture, to coding, and release.
• Assist with release testing (automated and manual) and deployments.
• Other duties as assigned.

All other duties as assigned.

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GoHealth Urgent Care is hiring a Remote Marketing Analyst

Description

Position at GoHealth Urgent Care

JOB SUMMARY

The Marketing Analyst is responsible for tracking, measuring, and reporting on marketing performance across all GoHealth Urgent Care markets nationwide while recommending areas of improvement across digital marketing operations. The role will oversee marketing analytics, including evaluating business performance, identifying key drivers and opportunities, conducting proactive and reactive analyses, developing points-of-view to drive results, and presenting recommendations to leadership.

The Marketing Analyst will prepare reports and continually improve existing analytics processes while exploring new processes/technology that would bring new insights that lead to increased volume and/or higher efficiency. Additionally, the Marketing Analyst will collaborate with local marketing teams, digital media teams, agencies, and other departments.

JOB REQUIREMENT 

Education

 High School Diploma required
 Bachelor’s degree preferred.

Work Experience 
3+ years’ experience as an Analyst required

Required Licenses/Certifications  None

Additional Knowledge, Skills and Abilities Required

 Knowledge of and hands-on experience with digital analytics and data analysis
 Knowledge of digital marketing channels such as Paid Search, SEO, Paid Social, Email, Display, etc.
 Skilled in Google Analytics, Google Tag Manager, Google Data Studio, Tableau, and Microsoft Excel
 Skilled in developing funnel metrics, creating dashboards, and running reporting with detailed interpretation, insights, and recommendations
 Ability to work with multi-disciplinary teams of creatives, developers, and senior leadership
 Ability to communicate and translate technical details to non-technical audiences
 Ability to collaborate across teams
 Ability to translate complex issues and data into clear, compelling narratives
 Ability to spot trends and process large amounts of rapidly changing information
 Ability to demonstrate the GoHealth core competencies of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability

Additional Knowledge, Skills, and Abilities Preferred

 Knowledge of healthcare dynamic performance marketing
 Knowledge of media and/or campaign management

ESSENTIAL FUNCTIONS

 Oversee the marketing analytics software including but not limited to Google Analytics and Google Tag Manager
 Meet with stakeholders and subject matter experts to understand project needs and reporting requirements
 Ensure appropriate tracking code, UTM parameters, account setups, pixels, redirects, etc. are in place for data capture
 Work on integration of web analytics with other tools as needed (e.g., CRM)
 Track customers from impression to completed in-center visit
 Create and maintain dashboards online and web-based software
 Provide weekly performance updates and recommendations to the marketing team
 Work closely with marketing team (media, web, local) to support measurement of testing and initiatives including identifying KPIs and building dashboards to monitor
 Stay on top of digital news for potential opportunities and challenges
 Implement new practices to improve analytics tracking and reporting
 Own and manage the relationship with key digital internal and external partnerships such as Google and agency partners
 Provide support to the marketing team, other departments, partner healthcare systems, and agencies
 All other duties as assigned  










 

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GoHealth Urgent Care is hiring a Remote Administrative Assistant

Description

Position at GoHealth Urgent Care

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

 The Executive Admin will provide high-level administrative support by conducting research, handling information requests, pulling metrics and entering into PowerPoint decks, completing and tracking applications for licenses, taking meeting minutes and coordinating meetings and travel.

Ability to effectively communicate with executives, employees and guests in person and on the telephone. Confidentiality is a must.

Requirements:

Education:

  • High School Diploma or equivalent required
Work Experience:
  • 2+ years’ experience supporting an executive, required.


Essential Functions:

  • Working on UCAOA accreditation for 3 of our markets
  • Updating documents that already exist to reflect different market information and saving in sharepoint.
  • Pulling metrics to key into templates and put into PowerPoint decks.
  • Pulling metrics on team performance and tracking any major changes.
  • Completing applications for licenses and tracking them.
  • Taking meeting minutes and coordinating meetings and travel arrangements.
  • Other duties as assigned

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GoHealth Urgent Care is hiring a Remote Systems Administrator

Description

Position at GoHealth Urgent Care

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
As a Systems Administrator, you will be responsible for the supporting the operations of the information technology infrastructure for center facilities and corporate systems. This includes hardware and software deployment, network and systems operations and telecommunications. The Systems Administrator will be a key player in developing a testing program to insure that updates that are pushed out to center computers, do not effect key systems. In addition to systems testing the Systems Administrator will work to keep deployed systems up to date and functional. This position requires 2 years of Systems Administration (desktop, network, and server management) and experience in an environment dependent on technology for business continuity. In addition to impacting our core values of effortless patient experience, you will also be responsible for internal infrastructure Support.

You will provide support to the Engineering department in keeping deployed systems up and running, provide technical support for computer systems and software. Responsible for the maintenance and reliable operation of computer systems, network servers, and virtualization environments. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. This will be a challenging position working in a fast-paced environment with a focus around agile and rapid deployment. You should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure.

JOB REQUIREMENTS

Education

 Associate’s dDegree or equivalent required
Bachelor’s degree preferred

Work Experience
 2 years required
 2+ years of experience in field service, server management, IT desktop support, cabling, IT network, active directory, project management or other related IT field experience required.
 5 years preferred
Experience managing MS Exchange/Outlook and Skype for the corporate environment

Required Licenses/Certifications

 NoneCisco Certified Network Associate (CCNA) preferred

Additional Knowledge, Skills and Abilities Required
  Proven working experience in installing, configuring and troubleshooting Microsoft based environments and software.
 Knowledge of Cloud Infrastructure (Azure, Amazon Web Services, Google Cloud)
 Experience with virtualization (Hyper V, VMWare)
 Experience with network monitoring systems (PRTG)
 Familiar with Microsoft Active Directory, such as Group Policy Management
 Networking knowledge, switching, firewalls, WAN and wireless infrastructure, VPN connectivity, and VoIP.
 Experience supporting MS Exchange/Outlook and Microsoft Teams for the corporate environment.
 Ability to support server and desktop operating systems such as Windows Server 2012 R2, 2016, 2019, Windows 10 and Linux Systems.


Additional Knowledge, Skills, and Abilities Preferred

 Prefer knowledge of Software deployment tools such as PDQ Deploy.
Basic Knowledge of user permissions in SharePoint
Familiarity with Identity Management (Okta, One Log In)
 Familiarity with Azure Active directory and MDM Solutions
 Demonstrated ability to deliver complex IT projects on time and experienced in project management.
Thorough knowledge of network, host and application technologies, particularly in a healthcare environment.
 Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA, JACHO, etc.)
IT Security and vulnerability remediation, penetration testing and systems hardening.

ESSENTIAL FUNCTIONS

  • Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Troubleshoot technology problems reported by users. Provide 2nd level support.
  • Support and monitor all installed systems and infrastructure. Support network servers such as file servers, Print Servers and various other Azure deployed Servers/Services.
  • Work effectively with cross-functional teams from IT, Engineering and business functions, including senior leadership team within and outside of your department and function. Collaborate with people from many different disciplines with varying degrees of technical experience.
    Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required.
  • Participate in system selections for enhancing patient care via new technologies. Support and maintain vendor relationships to stay up to date on emerging technologies and advancement in existing systems.
  • Participate in regular staff meetings with technical team and cross-functional teams to understand business needs, develop functional specifications, technical designs and/or workflow requirements. Identify needed resources for projects, define and assign major project roles.
  • Support established procedures to optimize existing technologies in support of increasing operational requirements and failover capabilities of IT systems in a healthcare setting.

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GoHealth Urgent Care is hiring a Remote Recruitment Marketing Analyst

Description

Position at GoHealth Urgent Care

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Analyst, Recruitment Marketing works closely with the Talent Acquisition Partners across all of our markets, to provide support in sourcing efforts related to recruitment advertising and optimization for providers, center staff, as well as corporate positions across the organization. This role works closely with leadership to ensure that our recruitment tools are producing the best possible outcome of diverse and plentiful pools of candidates and are available to the TA Partners in a timely manner.
The Analyst, Recruitment Marketing is the primary point of contact for the external Job Board vendors. This role will work closely with leadership to make all necessary updates and improvements to the system, including report running. They will also act as an ambassador of the ATS to the Talent Acquisition team.

Job Requirements:

  • Bachelor’s Degree in Human Resources, Marketing, or related field required
  • 3+ years of experience in Talent Acquisition
  • 2+ years of experience in optimizing job postings and analyzing success of vendors

Responsibilities include:

  • Lead recruitment marketing function by working closely with external Job Board and Sourcing vendors, including but not limited to, Indeed, LinkedIn, PSG, Talentify, PracticeMatch, Health eCareers, etc.
    • Provide feedback on external recruiting vendor effectiveness and insight and recommendations on challenges and opportunities.
    • Work closely with GoHealth’s internal Marketing team and associated vendors on additional marketing opportunities for our recruitment efforts, including but not limited to Google and Facebook campaigns.
    • Create compelling, professional and attractive outreach correspondence and posting content in order to persuade candidates to apply.
    • Collaborate with Talent Acquisition Team to understand the objectives, timing and timing of job postings, program and business requirements to provide the right solutions for strategic requisition placement and to optimize process workflow.
    • Provide support for Talent Acquisition data metrics and dashbords.
    • Develop and maintain documentation for process workflow related to sourcing function.
    • Actively communicate relevant news and insights on job postings and market trends on open requisition.
    • Act as back-up point of contact for GoHealth’s ATS administration.
    • Troubleshoot any applicant flow issues, and find adequate cost-effective solutions
    • Responsible for application administration management and support for various recruiting tools
    • Engage in configuring, testing and launching all Talent Acquisition applications
    • All other duties as assigned


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GoHealth Urgent Care is hiring a Remote Manager, IT Field Support

Description

Position at GoHealth Urgent Care

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

As the Field Support Manager on GoHealth's IT team, you will be responsible for the planning, implementation, and support of the information technology infrastructure for outpatient healthcare facilities nationwide. This includes hardware and software deployment, network and systems operations and telecommunications. You will directly manage field technicians to ensure that all centers open on time and are functioning in a way that provides our users and patients with an effortless experience. You will be a key player in establishing long term goals related to patient experience, provider throughput, and evolving technology. This position requires 3-5 years of IT operations (desktop, network, and server management) and experience in an environment dependent on technology for business continuity.

In addition to impacting our core values of collaboration, accountability, and innovation, you will also be responsible for internal infrastructure delivery. You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for computer systems and systems software, and develop new and/or modify the company's information processing systems. This will be a challenging position working in a fast-paced environment with a focus around agile and rapid deployment.

JOB REQUIREMENTS

Education

H.S Diploma or equivalent required
 Bachelors preferred

Work Experience 

 5+ years supporting IT operations required
 2+ years leading/managing IT team members required

Required Licenses /Certifications

Additional Knowledge, Skills and Abilities Required

 Experience leading and motivating IT team members
 Demonstrated ability to deliver complex IT projects on time and within budget
 Knowledge and experience in routing, switching, firewalls, WAN and wireless infrastructure, VPN connectivity, and VoIP.
 Experience managing MS Exchange/Outlook and Microsoft Teams for the corporate environment

Additional Knowledge, Skills, and Abilities Preferred

 Experience leading and managing internal and external/outsourced teams
 In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016, Windows 10, and Mac OS
 Thorough knowledge of network, host and application technologies, particularly in a healthcare environment.
 Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA, PCI, etc.)

ESSENTIAL FUNCTIONS

 Lead a team in making and executing technical decisions as it pertains to the IT needs of the urgent care centers.
 Lead/manage field technicians across multiple geographies and markets.
 Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.
 Design, deploy and support LANs, WANs, network segments, internet, and intranet systems to ensure network connectivity throughout infrastructure is on par with technical considerations. Provide support to the data circuit provisioning process. Adhere to timelines to make sure that internet connectivity is installed according to company guidelines.
 Plan and lead team(/s) in implementing new center site openings. Ensuring that all hardware is in place, tested, and operational prior to the date of go live.
 Manages communications with vendors and internal teams on ordering, installation, and turn up for primary and secondary circuits for new and existing locations.
 Proven time/project management across multiple project in multiple geographic areas including different priorities and deadlines.
 Works directly with Helpdesk team to identify and resolve broken processes and recurring issues in the centers.
 Leads teams and staff in new market implementations providing subject matter expertise on implementations and field support processes.
 Lead process improvement initiatives for site check-up/maintenance, new center opening, and other support needs.
 Participate in system selections for enhancing patient care via new technologies.
 Identify and investigate ongoing and reoccurring IT related issues to determine root cause and provide solutions. Provide a plan for preventative maintenance of locations and ensure assigned tickets are resolved in a timely manner.
 Train and educate staff on solutions created to prevent reoccurring issues.
 Participate and provide subject matter expertise in regular staff meetings with technical team and cross-functional teams to understand business needs, develop functional specifications, technical designs and/or workflow requirements.
 Troubleshoot technology problems reported by users.
 Identify needed resources for projects, define and assign major project roles.
 Develop, implement, and monitor policies and controls to ensure data accuracy, security, legal and regulatory compliance.
 Assist with contract negotiations with consultants, technical personnel and vendors for services and products.
 Develop proposals to optimize existing and introduce emerging technologies in support of increasing operational readiness and failover capabilities of IT systems in a healthcare setting.
 Take responsibility for results, including costs, methods, and staffing.
 Work effectively and provide subject matter expertise with cross-functional teams from IT, Engineering and business functions, including senior leadership team within and outside of your department and function.
 Collaborate with people from many different disciplines with varying degrees of technical experience.
 Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required.
 Provide feedback and leadership to team members to lead them effectively and help grow them for greater responsibilities.

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GoHealth Urgent Care is hiring a Remote Marketing Project Coordinator

Description

Position at GoHealth Urgent Care

Company Description 

GoHealth Urgent Care is transforming urgent care through an innovative model with a deep patient and consumer focus, data-driven operations, and cutting-edge technology. GoHealth UC is one of the fastest growing urgent care companies in the country with approximately 165 locations across New York, Connecticut, Delaware, Maryland, Michigan, North Carolina, Missouri, Oklahoma, Oregon, Washington, and California, and dozens of additional sites under contract over the next 12 months.

With a strong emphasis on patient satisfaction, GoHealth UC uses Business Intelligence solutions to make informed, data-driven decisions.Innovativeand award-winning clinic design, website and mobile check-in solutions lead to improved patient experiences, as well as operational efficiencies. GoHealth UC has a unique partnership model and a multi-channel marketing strategy that focuses on the communities it serves and enhances brand awareness, fueling growth for the organization in existing and future markets.

The GoHealth UC joint venture model has proven to be extremely effective and competitively differentiating. Prominent co-branding with its large, integrated health system partners and deep IT integration have led to increased volume and financial results, as well as improved clinical quality. GoHealth UC’s unique health system collaboration model has given its patients greater access to the entire healthcare continuum through same day or next day referrals to primary care physicians, specialists, and other ancillary services.

TPG Growth, one of the world’s leading investment funds, invested in GoHealth Urgent Care in 2014 to help launch the new urgent care brand and its national growth plan. TPG Growth is the middle market and growth equity investment platform of TPG, the world’s largest private equity firm with over $103 billion of assets under management.

Position Description

The ideal candidate will report to the Marketing Project Manager and support 3 key areas ofour marketing area:  Project Management, Trafficking of marketing assets and Budget Tracking.  This role is responsible for supporting small to large marketing and cross-departmental projects which include integrated cross-channel campaigns, new market and center openings and technical implementations ensuring tasks and milestones are executed and approved by appropriate internal and external team members and stakeholders on time and on budget.

Key success factors include strong organization skills, ability to multi-task, analytical and problem-solving skills, relationship building, project coordination support, and team member motivation and guidance.

Position Responsibilities

  • Project Management (65% of time)
    • Input all marketing projects including project intake, setup and associated steps, resources, deliverables and deadlines into our project management software tool – Click-up
    • Support project manager in tracking all marketing projects, escalating risks and changes to all projects 
    • Study the project management process and make recommendations for process improvements
    • Provide meeting agendas and follow-up notes for all project status meetings, briefing and creative reviews
  • Trafficking of Marketing Assets (5% of time)
    • Ensure completed and approved marketing assets are delivered to outside agencies on time and in the correct format
    • Ensure marketing asset versions are maintained in Sharepoint in an organized manner – create standards in naming conventions 
  • Budget Tracking (30% of Time)
    • Support CMO, Sr. Director and Media Director with expense tracking, spreadsheet assistance and monthly coordination of bill payment and reconciliation to budget

Skills:

  • Strong technical skills in Project Management software and Excel
  • Ability to influence others without direct lines of authority
  • Ability to handle multiple projects, multiple (and sometimes conflicting) priorities to meet deadlines and adapt to changes for the betterment of the team and project
  • Collaborative working style with the ability to develop and maintain relationships across all areas and levels of the organization as well as external consultants/agencies
  • Proactive problem solver with a positive attitude who can build strong relationships
  • Thrive in a fast-paced environment; can operate under pressure and meet tight deadlines

Candidate Qualifications

  • 1-3 years in a marketing, agency, or similar role required
  • BA/BS in Business or Marketing
  • Click-Up experience is preferred but other project management tool experience is a must
  • Excellent interpersonal and teamwork skills – with an outgoing nature that rapidly builds cross-functional relationships in a fast-paced, remote environment
  • Proficient in Excel, Teams, Word
  • Excellent verbal and written communication and collaboration skills at all levels
  • Demonstrates high attention to detail and problem-solving skills
  • Exceptional organization skills
  • A versatile team player and self-starter

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GoHealth Urgent Care is hiring a Remote IT Project Manager

Description

Position at GoHealth Urgent Care

JOB SUMMARY

The IT Project Manager serves as a vital resource to all business units across the organization by leading technology projects that improve access to care, implement innovative new solutions, and open new locations and service lines. This position will be assigned enterprise technology projects where project management, vendor management, multi-department coordination, training/education, application support will be required. This position will be responsible for the planning, coordination, and organization of these projects with a focus on the information technology components and deliverables. In addition, this role will require problem solving, collaboration, and will serve as an escalation point for projects.

The role leads complex projects with enterprise level impact across GoHealth Urgent Care and works across the enterprise to find best practices, assess cross-functional impact and drive change management. You will also work closely with existing and new joint venture partners to execute key initiatives and strategies.

You will also improve business processes and support critical business strategies by guiding the development, implementation and maintenance of project management best practices and systems to ensure we are effective in the use of resources. This will also include ensuring we follow project management methodology and procedures including project intake, scoping, and resource allocation of the technology initiatives. 

JOB REQUIREMENTS

Education

 Bachelors’ degree or equivalent experience required

Work Experience
 5+ years of project management experience managing technology projects required
 Experience in a healthcare related role preferred
 Experience in planning, managing, and implementing technology systems for new locations (e.g. branch office) across varied geographic locations preferred

Required Licenses/Certifications

 PMP preferred
Additional Knowledge, Skills and Abilities Required

 Demonstrated ability to deliver complex projects on time and within budget
 Ability to operate in a dynamic environment and learn, understand, and apply new technologies
 Excellent verbal and written communication skills with internal teams, external teams, leaders, and key stakeholders
 Highly proficient in understanding, analyzing, planning and synthesizing project details, both technical and business aspects, in a clear and meaningful manner; and articulating concisely to all levels of stakeholdersDemonstrates a strong understanding of project methodologies and best practices
 Experience with or willingness to help facilitate requirements gatherings, demos, and other related meetings
 Comfortable giving presentations/demos to both technical and non-technical stakeholders to diverse audiences
Additional Knowledge, Skills, and Abilities Preferred

 Knowledge or experience with ClickUp or other cloud based project management tools
 Knowledge and experience with HealthCare Information technology with demonstrated functional expertise in implementations and workflow review
 Knowledge of SDLC principals and agile/scrum frameworks
 

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GoHealth Urgent Care is hiring a Remote Implementation Manager (Enterprise Operations)

Description

Position at GoHealth Urgent Care

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Implementation Manager serves as a vital resource to all leaders across the organization by partnering at multiple levels and providing appropriate support. This position will be assigned responsibility for the implementations, primarily for new center openings, transition centers, and new JV partner implementations. This position will support the weekly project meetings with teams and provide regular reporting of implementation progress to the responsible parties. Responsible for troubleshooting, root cause analysis, problem resolution, and will serve as an escalation point for implementations.

Will partner with markets, leaders and support functional groups to find best practices, assess cross-functional impact and drive change management for implementations. Work closely with existing and new joint venture partners to execute key initiatives and strategies related to new center openings and transitions Will also be responsible for onsite openings of new centers and center transitions.

Foster a culture of collaboration, accountability, and execution to address the most critical drivers of value. With this approach, the organization can accomplish significant work tied directly to our strategy, effectively deliver on deadlines, track outcomes, and provide access to information across the enterprise. This role will understand the market strategy to guide program design, foster development of key internal capabilities, lead planning and program management, direct collaboration, alignment, and communication.

Requirements:

  • Bachelors' Degree or equivalent experience required
  • 3 years of experience with multi-site Operational Management required
  • 5 years of experience in Healthcare preferred

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GoHealth Urgent Care is hiring a Remote Construction & Facilities Coordinator

Description

Position at GoHealth Urgent Care

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Construction and Facilities Coordinator supports the corporate mission of providing the public access to health care by coordinating the real estate, design, construction, and maintenance of our centers as we rapidly grow. This position requires a person who can take ownership of the process and drive our external vendors to completion. They should be able to meet challenges head on and move to a quick resolution. Responsibilities include coordination of our external vendors including the general contractor, Architect, expeditor, real estate broker, security vendor, sign installers and cleaning staff. Work directly with the construction manager, leadership, center managers, operations staff, providers and clinic team members toward keeping our clinics a “Class A” facility.

Requirements:

Education

  • High School Diploma or GED required
  • Technical Certification preferred

Work Experience

  • 2+ years of facility support or construction experience preferred


Ideal Candidate

  • Detail oriented, able to rely on experience and judgment to perform a variety of tasks, lead and participate on a team, and plan and accomplish goals
  • Multi-site facility experience or knowledge of management of a network of facilities in a retail-like environment.
  • Wide degree of creativity and latitude is expected
  • Exceptional writing and communication skills – including the ability to communicate technical information
  • Effective at creating partnership with operational management and other executives.
  • Strong problem solving abilities
  • Experience managing external vendors
  • High energy and self-motivation
  • Strong desire to learn and grow with the company

Essential Functions

  • Travel to several markets across the United States for the purposes of:
    • Overseeing facilities maintenance repairs in 150+ urgent care locations
    • Support the director of development in the build-out and opening of new urgent care centers(s) including the design, scheduling, budgeting and maintenance
    • Support the director of development in the take over and conversions of existing urgent cares
  • Be on call for work related emergencies 7 days a week for all markets
  • Manage the center maintenance by responding to maintenance tickets, scheduling work with vendors and coordinating with our staff in all 10+ states within the 7+ Joint Venture partnerships
  • Vetting numerous vendors to provide services and/or supplies for the centers
  • Coordinate repairs to the centers and provide timely communication on schedule
  • Facilitate communication between our operations team of on going maintenance issues
  • Coordinate construction and maintenance schedules for projects from lease execution to opening
  • Setup electrical, gas, water, and sewer accounts with the local utility companies
  • Ensure preventive maintenance programs are maintained for all required equipment.
  • Coordinate snow removal across our network of clinics.
  • Provide weekly updates to the development team on the progress of construction and maintenance
  • Partner with our landlords and property management firms to ensure our facilities are well maintained
  • Utilize in-house counsel for legal assistance on issues with landlords meeting their commitments to the facilities
  • Coordinate construction and maintenance budgets
  • Review for accuracy and approves facility related invoices bills for A/P
  • Ensure centers are being cleaned and maintained properly by our external vendors

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GoHealth Urgent Care is hiring a Remote Lead Certified Coder

Description

Position at GoHealth Urgent Care

JOB SUMMARY

Under limited supervision, the Coding Leads work with the Manager in the daily operations of the Coding Department. Works with Coders in answering questions and follow up emails to providers.  Maintains department spreadsheets. Review, analyze and assign final EM levels, any office procedures and all diagnoses reflected in the provider chart notes according to CMS guidelines and GoHealth UC protocols.  Works with our partners and markets to resolve problems, research new programs, updates protocols.  Helps train new coders.

JOB REQUIREMENTS

Education

 High School Diploma or GED required
 Associates Degree preferred

Work Experience Required
 Minimum of 5 years outpatient EM/office procedure coding
 Minimum 1 year working with coders in auditing/education
 Knowledge of revenue cycle

Required Licenses/Certifications

 Medical Coding Certificate - RHIT or CPC certification
 ICD10 Proficiency
Additional Knowledge, Skills and Abilities Required  Federal laws and regulations affecting coding requirements
 Working knowledge of payor guidelines, ie-modifier usage, timely filing
 Strong Knowledge of Excel
 Knowledge of billing practices
 Denial Management
 Knowledge of Epic and eCW EMR required
 Excellent Communication Skills

Additional Knowledge, Skills, and Abilities Preferred
 Experience working with computer assisted coding

ESSENTIAL FUNCTIONS

Duties May Include:
• Point person for the Market Specialists, outsourced coding and CAC emails and questions
• Review and analyze CAC and Market processes for continued department improvement.
• Point person for research in new market programs and processes that include coding changes.
• Review’s pending WQ’s for timely follow up by coders.
• Review Code Correct Errors for trends. Report patterns and potential coding changes.
• Trains new coders in each Market and CAC system.
• Works with off shore team to ensure GH processes and protocols are followed.
• Maintains Market Specific Guide’s and ensure contact list is up to date in the assigned Market.
• Works to ensure a smooth process in each Market
• Meets weekly with the Market Specialist, keeps ticket spreadsheet current w/in 2 weeks.
• Accurately follows CMS coding guidelines and GoHealth Protocols to ensure compliance with federal and state regulatory bodies
• Alerts Coding Manager to any market trends for additional coder/provider training
• Provide feedback to Coding Manager on any Market issues
• Reviews Coder Time/Productivity Quarterly as sent by Manager
• Is the Coder point person for coding/GH Process Questions.
• Approves all Time Off and ensures the coders add their time off to the Coders Time Off Calendar.
• Maintains compliance standards in accordance with the Compliance policies and the Code of Conduct. Reports compliance problems appropriately.
• Meets with Manger/Coders to review yearly goals.
• Maintains Coder productivity spreadsheets.
• Codes weekly in each of the assigned Markets
• Attends seminars and in-services as required to remain current on coding issues
• Maintain current coding certificate
• Performs other related duties as assigned

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