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Grace Federal Solutions LLC




Grace Federal Solutions LLC is hiring a Remote Talent Acquisition Consultant Remote

General Description of the Job Class

The Talent Acquisition Consultant (REMOTE) will serve as an internal consultant to leaders and key stakeholders to effectively lead all aspects of the Talent Acquisition/Recruiting process. The Talent Acquisition Consultant will provide strong and effective leadership, direction and professional expertise in all areas of sourcing, recruiting, selecting and retaining talented individuals for Nursing & Patient Care Services. The Talent Acquisition Consultant delivers recruiting results for professional level, direct care givers in a fast paced, high energy environment, and strengthens the organization's image as the employer of choice. The Talent Acquisition Consultant is responsible for exceeding internal client expectations in a timely and efficient manner, by identifying, attracting, and hiring top talent who fit the culture, mission and values of our organization.

 

Duties and Responsibilities of this Level

The Talent Acquisition Consultant is responsible for delivering all facets of recruiting success throughout the organization. This will be achieved through the development of local, regional and national (where applicable) recruiting plans, employing traditional sourcing strategies and resources, as well as developing new, creative recruiting ideas.

- Build and foster an employment brand that attracts key talent to the organization in the region.

- Maintain candidate slates and pipelines; build talent communities.

- Partner with other members of HR Centers of Excellence (COEs) to develop workforce plans to meet future staffing goals and drive a more diverse workforce.

- Maintain the high standard for talent at our organization, continuing to raise the bar and leading new ways to think creatively about talent acquisition of our organization into the future.

- Provide thought leadership in driving the direction and synthesis of the new candidate experience.

Program Development and Implementation: Build and manage productive partnerships with organizational leaders, hiring managers, and HR COEs with strong influencing skills, to gain trust as a knowledgeable talent acquisition consultant/solution provider.

Data Analysis

- Conduct targeted research to collect market and candidate data to help create informed recruiting strategies

- Maintain all relevant information in ATS/Brassring to provide transparency to the TA/Recruiting team and others, while also ensuring integrity of reporting data.

- Manage and initiate reference checks, background checks, credentialing and onboarding process for any pending new hires.

- Keep abreast of cutting-edge knowledge relevant to recruiting area (attend knowledge training days and report back to the TA/Recruiting organization, collect intelligence from the marketplace and report back to the TA/Recruiting organization, identify trends and patterns and make recommendations to inform search efforts for critical, difficult-to-fill roles within the organization).

- Provide effective talent-related decision support through the use of timely and meaningful data, analysis, metrics and dashboards.

- Drive continuous improvement across the TA/Recruiting organization team.

- Stay informed about workforce trends and innovative recruitment techniques.

- Oversee maintenance and data integrity of applicant tracking system (ATS)/Brassring and other HRIS system(s).

- Improve organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.

- Maintain all relevant information in ATS/Brassring to provide transparency to the TA/Recruiting team and others, while also ensuring integrity of reporting data.

- Adhere to all compliance and regulatory requirements.

 

Diversity and Inclusion

- Implement and supports inclusion recruiting efforts and participate in diversity recruiting events and activities.

- Work across the organization to maximize TA/Recruiting diversity and inclusion (D&I) efforts.

- Build and strengthen diversity recruiting competence within the talent acquisition team and among hiring managers.

- Identify, evaluate and present new recruitment sources that will generate quality and diverse applicants (inclusive of ethnicity, gender, age and other dimensions of diversity).

- Develop, enhance and maintain relationships with current and new diversity organizations and partnerships; manage relationships with external diversity organizations and influencers. Influence leaders to help ensure D&I is the foundation by which our Nursing lives our values.

 

Required Qualifications at this Level

Education: Bachelor's degree required.

Experience: A minimum of three (3) years of progressive Talent Acquisition/related experience required.

- Previous experience in data analysis and interpretation strongly preferred.

- Previous experience in health care, pharmaceuticals, health insurance or related industry preferred.

- Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on- time, high quality results.

- Previous experience operating in a consultative and/or advisory capacity required.

- Experience in developing and delivering recruitment strategies and processes to improve outcomes (decreased time to fill, increased quality of hire, etc.) required.

- Experience as a change agent, comfortable with ambiguity, in a fast- paced business environment required.

- Previous experience utilizing an ATS required.

- Previous experience with social media (LinkedIn, Facebook and Twitter) required.

 

Degrees, Licensure, and/or Certification: PHR, CHR, RACR, SPHR, or SHRM-CP/SCP preferred.

 

Knowledge, Skills, and Abilities 

- Exceptional organizational and administrative skills, at ease with abundance of details and complexity, yet mindful of big picture. The ability to handle multiple tasks, prioritize them and carry them out independently is required.

- Excellent skills in influence, negotiation, collaboration, and handling difficult conversations required.

- Skilled with competency- and behavior-based interview and assessment required.

- Knowledge of state and federal employment laws.

- Adept with using a variety of recruiting technologies to source talent (internet sourcing, direct recruiting, and networking methods) required.

- Ability to demonstrate managerial courage and provide timely and actionable constructive feedback required.

- Demonstrated self-motivation, energy and tenacity in achieving results; optimistic yet realistic; upbeat attitude; ability to work in a fast-paced, growing environment required.

- Flexibility to travel locally, regionally and nationally

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Grace Federal Solutions LLC is hiring a Remote Remote Call Center Lead Agent

Call Center Lead Responsibilities:

  • Assist supervisor in overseeing the day-to-day responsibilities of the call center personnel and maintaining high levels of Customer Service
  • Experience with monitoring staff production and performance to meet metrics and goals.
  • Provide ongoing coaching and feedback to staff for improve quality assurance.
  •  Identify and coordinate staff training needs to ensure uniform professional and accurate responses.
  • Plans and organizes the daily operation of the vendors call center staff, including scheduling of staff and reviewing attendance.
  • Analyzes trends to identify process improvement opportunities, including development of educational material for staff.

Requirements:

  • 3 years of healthcare call center experience with at least 1 year of Team Management experience.
  • Advanced level knowledge of Microsoft Office Software.
  • Experience preferred but not required using standard call Center systems.
  • Experience providing executive level reporting and metrics for inbound and outbound calls, emails, and tickets.
  •  Demonstrates analytical, critical thinking and problem-solving skills.
  • Able to handle multiple tasks and shifting priorities in a challenging environment.
  • Willing to render extended work hours, as necessary.
  • Excellent communication and interpersonal skills.
  • Must be able to work remotely.

Skill and Performance Competencies:

  • Efficient data entry/typing skills.
  • Attendance, punctuality, and dependability.
  • Critical thinking and sound judgment.
  • Ability to identify problems, troubleshoot and problem solve.
  • Quality focus.
  • Ability to conduct thorough analysis.
  • Self-motivated and desire/ability to learn new topics quickly.
  • Works well independently and in a team setting in fast-paced environment under time constraints.
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
  • Good verbal, listening and written communications abilities.
  • Positive and confident telephone skills.
  • Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet.

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