Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
As part of our innovative SaaS offering, SMART-TRIAL revolutionizes the way that Medical Device companies collect and manage clinical data in an increasingly regulated environment. As we grow and expand our offerings, we can offer a unique opportunity for experienced entrepreneurial minded professionals to impact new business and continue to shape the future of the cutting edge software solutions Greenlight Guru offers.
The SMART-TRIAL Sales Engineering role is a highly visible position within the sales organization. In this role, you are responsible for demonstrating the software at a technical level to prospective clients. You work with the account executive team to plan impact-driven presentations that are customized to each buyer. A strong understanding of clinical studies and user buyer habits is critical, as well as having the ability to connect with buyers virtually and give world-class visual presentations of the software. This role impacts all new SMART-TRIAL business. This is a growth position to an existing team of Solutions Engineers.
Primary Responsibilities
Requirements
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
We’re seeking a highly skilled, professional, SaaS Sales Account Executive with some “edge.” Someone that is coachable, competitive, smart, and loves to close. We are looking for that special someone who has laser-like focus and determination around all aspects of their pipeline. We are poised for exponential growth. We show these traits daily as we do what is necessary to help our prospects and customers improve the quality of life.
You will work closely with medical device companies as a trusted advisor. You will need to deeply understand their unique challenges and goals related to Quality and Regulatory needs for both pre-market and post-market. You will consult with customers on Greenlight Guru, the only eQMS platform specifically designed for the medical device industry. You will be a part of a small elite sales team responsible for driving Greenlight Guru's outbound revenues.
What you'll be doing:
Requirements:
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
Responsibilities:
Qualifications:
Nice to Haves:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
Reporting to the Director of Product, the Sr. Platform Product Manager provides leadership within product strategy that will help drive the evolution of Greenlight’s Guru’s Medtech quality management platform.
As a leader on the product management team, this Sr. Product Manager builds consensus at the senior management level for their long-term product vision and the next 12-month execution plan. This role is a catalyst for continuous improvement and change within and beyond the product team, including engaging and leading other cross-functional team members to realize untapped outcomes.
Primary Responsibilities
Requirement Qualifications & Skills
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the
culture and the company itself.
The Medical Device Sales Engineering role is a highly visible position within the sales organization. In this role, you will be responsible for demonstrating the software at a technical level to prospective clients. You will work with account executives to plan impact-driven presentations that are customized to each buyer. A strong understanding of software systems and user buyer habits is critical as well as having the ability to connect with buyers virtually and give world-class visual presentations of software (in a live environment). This role impacts nearly all new business. It is also responsible for product feedback to our development team and overseeing technical product training to our sales organization. This is a growth position to an existing team of one Solutions Engineer.
Primary Responsibilities
Requirements
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
Our innovative SaaS offering is beginning to revolutionize the way medical device companies invent, design, manufacture, sell, and support their products. With a consistent focus on providing fanatical support for our clients, being innovative, and fostering a culture of closing. Greenlight Guru is poised for exceptional growth and looking for the right people to help facilitate this growth.
We’re looking for an experienced Senior Back End Software Engineer that is ready to get their hands dirty and enjoys mentoring other engineers. You will play a key role in everything from expanding and improving our current flagship product to building out additional features, micro-services, analytics platform functionality, and 3rd party integrations. This is a great opportunity to contribute to our technical designs, and to take initiative in helping improve team and technical practices.
Responsibilities:
Requirements:
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
As the Senior Growth Marketing Manager, you will be responsible for developing, expanding, and optimizing our existing performance marketing efforts. You will drive strategy, manage campaigns, and deliver on ambitious revenue goals. This role will have a heavy emphasis on digital marketing campaigns, so ideal candidates will have deep experience in areas such as SEO, website CRO, paid media, and overall experimentation. You will be focusing primarily on:
You have deep expertise in at least one discipline within digital marketing such as PPC, SEO, or CRO, but have familiarity with various digital marketing practices. You’re skilled in managing budgets, selecting targets, collaborating with other marketers & designers, website conversion rate optimization, copywriting, and building & optimizing digital marketing campaigns across various ad platforms. You know tools like Google Ads, LinkedIn Ads, and SEMrush like the back of your hand, and learning other tools sounds fun. You can own the management of campaigns, but also are able to partner and give direction to agencies and third-party vendors. Diving into analytics is a habit, and working on new, never-before-seen campaigns is exciting. You have a passion for growth marketing, & understanding the needs of different customers, take risks with intention, and lean on experience and data to generate results.
Exciting Challenges this Role will Solve:
What You’ll Need to Succeed:
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment
You will work closely with medical device companies as a trusted advisor. You will need to deeply understand their unique challenges and goals related to Quality and Regulatory needs for both pre-market and post-market. You will consult with customers on Greenlight Guru, the only eQMS platform specifically designed for the medical device industry. You will be a part of a small elite sales team responsible for driving Greenlight Guru's revenues.
Responsibilities:
Requirements:
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. This position will report to the Manager, Customer Support and will have the following responsibilities:
How we will measure the success in this role:
You’ll be successful if you are:
Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements. If you have experience with most of these qualifications we encourage you to apply.
Benefits:
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.
Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the culture and the company itself.
Reporting to the Lead of Product Design, the Senior Product Designer is responsible for deeply understanding our customers’ needs, developing ideas and designing solutions. You will work very closely with Product Management, Engineering, and our users to help create simple and enjoyable user experiences. You will implement industry best practices to promote intuitive designs that delight users, reduce churn, and drive business goals.
Primary Responsibilities
Requirement Qualifications & Skills
Benefits
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
We’re seeking a highly skilled, professional,SaaS Sales Account Executivewith some “edge.” Someone that is coachable, competitive, smart, and loves to close. We are looking for that special someone who has laser-like focus and determination around all aspects of their pipeline. We are poised for exponential growth. We show these traits daily as we do what is necessary to help our prospects and customers improve the quality of life.
You will work closely with medical device companies as a trusted advisor. You will need to deeply understand their unique challenges and goals related to Quality and Regulatory needs for both pre-market and post-market. You will consult with customers on Greenlight Guru, the only eQMS platform specifically designed for the medical device industry. You will be a part of a small elite sales team responsible for driving Greenlight Guru's outbound revenues.
What you'll be doing:
Requirements:
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is looking for an experienced Customer Success Manager to ensure customers achieve their desired outcomes when using our software. The Customer Success team is responsible for the renewal and expansion of existing customer accounts and training and onboarding, periodic business reviews, the collection of product feedback, and reactive support.
The Customer Success Manager will report to the Manager of Customer Success and is dedicated to a set of customers that comprise a book of business. You will be responsible for working hand in hand with sales to ensure a smooth transition from the sales process to the customer journey. You will also partner with our Medical Device Gurus, who serve as subject matter experts. At Greenlight Guru, we are looking for a candidate with a quota-carrying Customer Success background, preferably in the SaaS industry. Someone who is highly motivated with a “team player” attitude will be successful in this role.
Responsibilities:
How we Measure Success in this Role:
Requirements:
Benefits:
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the
culture and the company itself.
The Customer Success team within Greenlight Guru exists to ensure customers can achieve their desired outcomes by using our software, resulting in renewal and potentially expansion revenue. The team is responsible for all facets of the customer experience, including training and onboarding, periodic business reviews, services and consulting, product roadmap prioritization and product testing, and reactive qualitative and technical support. A Medical Device Guru is a specialized role within the Success team intended to bring industry expertise to the customer experience so that users of our software feel confident in achieving their desired outcomes.
This role is responsible for the following:
How we will measure the success in this role:
Requirements
Benefits:
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.
Greenlight Guru is looking for an experienced Partner Account Manager responsible for developing successful long-term relationships and growing partner channel revenue. You will be responsible for building and growing our partnerships with key suppliers, vendors, and service providers to the medical device industry. You will collaborate with our Sales and Marketing teams to drive a broad range of go-to-market initiatives spanning recruiting, qualifying, and partner success activities. This role requires a “jack-of-all-trades” mentality that is proactive, can create their own solutions when needed, and can work across departments. Your creativity will help strengthen our partner relationships while increasing partner reach, heightening partner reputation, and increasing our partners’ client retention.
Serving as a key player in our partner organization and reporting to the Channel Manager, this role will be responsible for various account management initiatives, from strategic business development plans, partnership marketing plans, driving partner leads, and assisting Greenlight Guru Account Executives in closing partner referrals.
Responsibilities:
Requirements:
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.
Our innovative SaaS offering is beginning to revolutionize the way medical device companies invent, design, manufacture, sell, and support their products. With a consistent focus on providing fanatical support for our clients, being innovative, and fostering a culture of closing. Greenlight Guru is poised for exceptional growth and looking for the right people to help facilitate this growth.
Beyond just this role, we’re looking for someone to come in and grow with the company. Ideally, the right candidate will come on as an SDR, succeed in this role, and be promoted to an Account Executive (AE) on our Sales team. This is a great opportunity for the right candidate to join a fast growing organization.
This SDR will be responsible for a very targeted and customized Account Based Marketing (ABM) effort into targeted accounts.
Primary Responsibilities:
Requirements:
If this describes you, and you are excited about embracing change and aggressive growth, then we are looking forward to meeting you.
Benefits:
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.
Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the culture and the company itself.
Reporting to the Director or Product, the Senior Product Manager provides leadership within product strategy for the Quality Process capabilities of the platform. As a leader on the product management team, this person builds consensus at the senior management level for their long-term product domain vision and for the next 12-month execution plan. They are a catalyst for continuous improvement and change, within and beyond the product team, including engaging and leading other cross functional team members to realize untapped outcomes.
A Senior Product Manager personally resolves impediments through constructive engagement with senior leaders and their peers across the company. The Senior Product Manager thinks creatively, outside the box when looking at product strategy including evaluating build, buy and partner decisions.
Primary Responsibilities
Requirement Qualifications & Skills
This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Sr. Director Talent - L&D, DEIB, Performance Management
Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.
We are seeking a dynamic Sr. Director of Talent to join our strategic Talent Team. The top candidate will have demonstrated impact leading Learning & Development, DEIB and Performance Management functions as well as experience as a value-add HRBP. Our new teammate has a passion for all HR functional areas as well as the drive, smarts, and integrity to guide and optimize Greenlight Guru’s culture and talent.
This is an exceptional opportunity to join the Talent department of a high-growth SaaS company and contribute to an exciting and critical chapter in Greenlight Guru’s success. As a remote leadership position reporting directly to our Chief People Officer, travel to our headquarters in Indianapolis, IN is expected approximately twice a quarter.
Responsibilities
Requirements
Our Core Values
Benefits
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
Greenlight Guru is a software company that helps the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.
We are seeking a dynamic Sr. Director of Talent to join our strategic Talent Team. The top candidate will have demonstrated impact leading Talent Acquisition and Employer Branding as well as experience as a value-add HRBP. Our new teammate has a passion for all HR functional areas as well as the drive, smarts, and integrity to guide and optimize Greenlight Guru’s culture and talent.
This is an exceptional opportunity to join the Talent department of a high-growth SaaS company and contribute to an exciting and critical chapter in Greenlight Guru’s success. As a remote leadership position reporting to our Chief People Officer, travel to our headquarters in Indianapolis, IN is expected approximately twice a quarter.
Responsibilities
Requirements
Our Core Values
Benefits
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
See more jobs at Greenlight Guru
At Greenlight Guru, we help companies build medical devices that improve and extend the lives of millions of people. Engineers use our Software as a Service platform to build quality into their device development process.
We’re experiencing rapid growth. We need your help to improve our core SaaS platform by creating automated regression tests and performing exploratory testing of product features being constructed, which helps our customers to reliably build and deliver better medical devices. Over the next year we envision this role becoming 70-80 percent creating and maintaining automation, and 20-30 percent performing exploratory testing.
On a given workday with the Greenlight team, you will:
Great-fit candidates will have:
We’ll be extra excited to talk to you if you have:
Benefits:
This is a full-time, permanent position. We do not offer Visa sponsorship or relocation assistance at this time. No recruiters, please.
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Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their products. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial- minded software professionals to directly shape both the customer experience and the culture and the company itself.The Medical Device Gurus within Greenlight Guru represent a team of subject matter experts in medical device product development, quality management, clinical affairs, and regulatory
compliance. The team supports and informs every aspect of our business. The Medical Device Gurus report through the Customer Success team, and play a critical role in ensuring customers achieve their desired outcomes with our software, ultimately driving renewal and overall
satisfaction.
The Strategic Services team is a specialized group of Medical Device Gurus who bring industry expertise to the customer throughout their partnership with Greenlight Guru. The main objective of the team is to advise customers through their commercialization journey so that they can confidently attain value from the software and ultimately hit their company objectives and timelines.
The Manager, Guru Strategic Services is a management position that oversees all Strategic Services Guru team members, and will report to the Director of Medical Device Gurus. This role is responsible for the following:
● Manage, hire, train, and develop a team of Strategic Services Medical Device Gurus. This includes hosting regular one-on-ones, building individual OKR and bonus plans, identifying and budgeting for professional development opportunities, performing annual reviews and quarterly assessments, building new hire training plans and process playbooks, and coaching/mentoring.
● Build, refine, and oversee the Strategic Services program that ensures our customers have a successful experience utilizing the Greenlight Guru product and are able to hit important company milestones throughout their journey.
● Work directly with Customer Success Operations to create tracking for key metrics (Utilization Rate, Strategic Services Topics, Guru Identified Leads, NPS, etc.) for the Strategic Services team. Use the metrics to determine the success of the program and make refinements as necessary.
● Coordinate and participate in the creation of high quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our Strategic Services efforts.
● Embody the company’s core values of true quality, innovation, and fanatical support.
● Adhere to and enforce process and the usage of critical systems (like Salesforce and Gainsight).
● Help bridge the gap between Success and other teams by serving as a liaison with Sales, Product, Marketing, and Finance to streamline processes between each.
● Serve as a subject matter expert within the company to advise on product strategy, salesmethodologies, and marketing messaging.
How we will measure the success in this role:
● Net revenue retention Customer Net Promoter Score (NPS)
● Utilization rates of Strategic Services
● eNPS
Requirements:
● 2+ years direct management experience
● 2+ years working in a consulting or advisory capacity for a SaaS company required
● People-obsessed manager who puts the morale, development, and enablement of theteam members first.
● A highly process-driven leader who can identify areas of inefficiency and design andimplement a process to streamline and scale the activity.
● A motivated individual who leads by example and embodies the behaviors he/she wantsto see in the team.
● Excellent time and project management skills and ability to context switch with ease
● Excellent writer and speaker who can communicate efficiently and effectively withcustomers and colleagues over Zoom video conference, in email, and in person.
● A thought leader that is motivated to learn about and stay informed of a complex andever-changing industry and who helps his/her team do the same.
● Tech-savvy and comfortable toggling between various SaaS tools .
● Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus.
● Bachelor’s degree or equivalent required.
Benefits:
● Co-workers who care deeply about our mission to spur medical device innovation and
about helping each other become better engineers
● Flexible hours
● Work from home options
● Unlimited PTO
● Health insurance (vision, medical, dental)
● Disability insurance
● 401k
This is a full-time, permanent position based out of our downtown Indianapolis HQ.
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