Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

As part of our innovative SaaS offering, SMART-TRIAL revolutionizes the way that Medical Device companies collect and manage clinical data in an increasingly regulated environment. As we grow and expand our offerings, we can offer a unique opportunity for experienced entrepreneurial minded professionals to impact new business and continue to shape the future of the cutting edge software solutions Greenlight Guru offers. 

The SMART-TRIAL Sales Engineering role is a highly visible position within the sales organization. In this role, you are responsible for demonstrating the software at a technical level to prospective clients. You work with the account executive team to plan impact-driven presentations that are customized to each buyer. A strong understanding of clinical studies and user buyer habits is critical, as well as having the ability to connect with buyers virtually and give world-class visual presentations of the software. This role impacts all new SMART-TRIAL business. This is a growth position to an existing team of Solutions Engineers.

Primary Responsibilities

• Conduct customized product demonstrations for teams managing clinical operations,  sponsors assessing EDC systems and CROs:
  • Partner with account executives to help teach prospects about our solution and industry
  • Educate smaller customers on the value of our clinical data collection platform
  • Speak with highly educated members of the medical device community about current and future trends in our space
  • Perform software walkthroughs and educate on our platform, highlighting functionality in a regulated space for our customers
• Maintain an expert level understanding of all SMART-TRIAL Software products and upcoming releases
• Manage demo environments to keep updated for customer demonstrations
• Participate in training the sales team on all functions and values of new products as they are released
• Attend sales trainings and meetings with a focus on partnership
• Participate as a face of the sales team with other departments (i.e., customer success and product development)
• Meet with sales leadership to provide feedback on potential areas of improvement

Requirements

• Must have 2 years of clinical operations/study experience (ideally in the medical device or IVD space)
• Preference for experience with medical device technology
• Experience or know-how of clinical-related regulations (ISO 14155, ISO 20916, ICH GCP, FDA 21 CFR Part 11, etc.)
• Exceptional verbal communication skills and familiarity with cloud based software

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

We’re seeking a highly skilled, professional, SaaS Sales Account Executive with some “edge.”  Someone that is coachable, competitive, smart, and loves to close. We are looking for that special someone who has laser-like focus and determination around all aspects of their pipeline. We are poised for exponential growth. We show these traits daily as we do what is necessary to help our prospects and customers improve the quality of life.

You will work closely with medical device companies as a trusted advisor. You will need to deeply understand their unique challenges and goals related to Quality and Regulatory needs for both pre-market and post-market. You will consult with customers on Greenlight Guru, the only eQMS platform specifically designed for the medical device industry. You will be a part of a small elite sales team responsible for driving Greenlight Guru's outbound revenues.

What you'll be doing:

• Cold-calling new prospects and managing a full-cycle pipeline;
• Consistently meet/exceed individual quota;
• Successfully sell to medical device companies from cold-call to purchase, using telephone, video, email, product demonstrations, and collaboration with internal engineers and external consultants where necessary;
• Possess deep understanding of Greenlight Guru’s tech stack and sales methodology
• Ability to self-source opportunities using an understanding of Greenlight Guru’s ideal customer profile and compelling events in the software and medical device space
• Lead by example on and off the dashboard
  ○ Consistent activity, self-sourcing, and pipeline management;
  ○ Attends all meetings/trainings on time;
  ○ Embodies each of our core values;
• Build a team environment and motivate team members to drive results for team quota;
• Get in on the ground level and have input into how we design our newest team

Requirements:

• 1+ years of direct sales or SDR experience, including cold-calling and/or full sales cycle with a demonstrated track record of success;
• Experience with transactional, SMB, or MM sales;
• Excellent communications skills, including facilitation of meetings (remote and in-person), presentations, and product demos
• Solution selling ability, Excellent discovery skills, Objection handling skills
• Exceptional organizational, time-management, and planning skills with attention to detail.
• Willingness to both share and collaborate on thoughts and ideas.
• BS/BA degree or equivalent.
• Experience in Med Device or regulatory field is a plus.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• Unlimited PTO
• 3 months paid parental leave 
• Health insurance
• Disability insurance
• 401k

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

Responsibilities:

• Coordinate with stakeholders to manage, track and control project challenges and ensure timely delivery;
• Provide and communicate accurate and timely reporting on programs, projects and products status at relevant levels of detail depending upon the audience;
• Exercise technical judgment to keep goals for programs, projects and products attainable within a given timeline;
• Collaborate across teams to drive unified objectives, priorities and deliverables;
• Define standard operating procedures and engagement models for efficient delivery and service levels.
• Work with other engineering leaders to execute and maintain a plan to achieve the teams’ strategic goals;

Qualifications:

• A strong desire to learn, collaborate and mentor;
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates;
• Intellectually curious with a background in using data to measure and explore how to evolve our technology; 
• An inclination towards inclusion, candor, and transparency;
• Experience in program and/or project management for software development, working cross functionally within an engineering organization;
• Exposure to multiple flavors of agile methodologies including Kanban & Scrum;
• Extensive experience with JIRA & Github;
• Ability to gracefully handle change in an organization, working with the current of embedded habits rather than fighting against it;
• Results-oriented, organized and methodical, comfortable dealing with ambiguity;

Nice to Haves:

• Knowledge of AWS;
• Knowledge of industry standards and best practices for metrics, logging, monitoring and system performance;
• Knowledge of continuous integration and end-to-end development cycle solutions;

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

Reporting to the Director of Product, the Sr. Platform Product Manager provides leadership within product strategy that will help drive the evolution of Greenlight’s Guru’s Medtech quality management platform. 

As a leader on the product management team, this  Sr. Product Manager builds consensus at the senior management level for their long-term product vision and the next 12-month execution plan. This role is a catalyst for continuous improvement and change within and beyond the product team, including engaging and leading other cross-functional team members to realize untapped outcomes. 

Primary Responsibilities

• Define and drive platform strategy and roadmap
• Partner with the business product managers and engineering to develop a vision, strategy, and prioritized backlog to support Greenlight’s growth
• Evangelize long-term platform strategy across the organization
• Own execution of the Platform roadmap and collaborates with a cross-functional team of product managers, software engineers, and business operations 
• Acts as the conscience for the Platform; continuously looking at the services from an end user's perspective; driving the complete experience to the best outcome possible for the end-user. Ensure the customer experience is a top priority throughout all stages of development.
• Partners with Product and Engineering Leadership to ensure a manageable scope that can be delivered on time, on budget, and on quality.
• The Platform Product Manager will need good project management skills to handle the complex dependency management and diverse stakeholders to deliver projects on time and on strategy.
• Maintains and prioritizes a backlog of  Platform services
• Leads the implementation of new platform capabilities from ideation to release.
• Establish, monitor, and review the platform features and KPIs with the functional teams.
• Focuses team and organization on scalability, stability, performance, and security.

Requirement Qualifications & Skills

• Experience in understanding, translating, and communicating technical requirements to technical and non-technical stakeholders
• Prior experience delivering platform-level capabilities as a product manager or development stakeholder for a SaaS solution
• Experience in SaaS product lifecycle management
• Demonstrated focus on customer value and a deep commitment to creating products that deliver delightful user experiences.
• Considerable Experience with Agile or Scrum frameworks
• Detail-oriented, highly developed organizational skills, a growth mindset, and the ability to work on multiple technical projects in a high-performing, results-driven environment.
• The Platform Product Manager will need good project management skills to handle the complex dependency management and diverse stakeholders to deliver projects on time and on strategy.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the

culture and the company itself.

The Medical Device Sales Engineering role is a highly visible position within the sales organization. In this role, you will be responsible for demonstrating the software at a technical level to prospective clients. You will work with account executives to plan impact-driven presentations that are customized to each buyer. A strong understanding of software systems and user buyer habits is critical as well as having the ability to connect with buyers virtually and give world-class visual presentations of software (in a live environment). This role impacts nearly all new business. It is also responsible for product feedback to our development team and overseeing technical product training to our sales organization. This is a growth position to an existing team of one Solutions Engineer.

Primary Responsibilities

• Conduct customized product demonstrations with medical device product development engineers and quality/regulatory managers
  • You will be doing a lot of these as you partner with our account executives - you should like speaking w/ people and teaching them not only about our solution but also about our space and industry
  • You will help educate smaller customers on the value of our medical device system
  • Speak with highly educated members of the medical device community about current and future trends in our space
  • You will be doing walk throughs and prospect education on the functions of our platform and how it functions in a regulated space for our customers
• Maintain a full/expert level understanding of all Greenlight Guru Software products
• Maintain sales tools and environments to keep them sharp for use in customer demonstrations
• Participate in training sales team on all functions and values of new products as they are released
• Attend sales trainings and meetings with a focus on partnership with the inside sales team
• Participating as a face of the sales team with other departments (customer success and product development)
• Maintaining reporting on performance of demonstrations involving Solutions Engineers
• Meeting with sales leadership to provide feedback on potential areas of improvement

Requirements

• Minimum 2 years experience using or maintaining QMS systems in any variant or in medical device quality management
• Experience using eQMS software systems (ideally in the medical device space) or product development and engineering tools for medical device
• Preference for experience with medical device technology or regulations (ISO 13485, 510(k), EUMDR, MDSAP, ISO 14971, etc…)
• Preference for experience in implementing or selling a quality management system (ideally in the medical device space)
• This is a ‘future customer’ facing role - an ability to participate in customer and prospect facing calls in an educative way is critical
• Preference for experience as a Sales Engineer, Solutions Engineer or other product demonstration position in a SaaS environment
• Exceptional verbal communication skills and familiarity with cloud based software usage

• Must be legally authorized to work in the US.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

Our innovative SaaS offering is beginning to revolutionize the way medical device companies invent, design, manufacture, sell, and support their products. With a consistent focus on providing fanatical support for our clients, being innovative, and fostering a culture of closing. Greenlight Guru is poised for exceptional growth and looking for the right people to help facilitate this growth.

We’re looking for an experienced Senior Back End Software Engineer that is ready to get their hands dirty and enjoys mentoring other engineers. You will play a key role in everything from expanding and improving our current flagship product to building out additional features, micro-services, analytics platform functionality, and 3rd party integrations. This is a great opportunity to contribute to our technical designs, and to take initiative in helping improve team and technical practices.

Responsibilities: 

• Design, develop, and test software that meets our internal standards of quality
• Solve problems of high complexity within your area of expertise
• Diagnose and Fix performance and optimization problems in existing codebases
• Contribute to and maintain internal community projects
• Maintain unit and integration tests suite for the code bases where you contribute
• Consistently ship features with minimal guidance and review pull requests 
• Follow and suggest improvements to the workflow processes for software delivery
• Collaborate with engineers and R&D team members outside of your squad
• Follow and enhance the standards for style, maintainability, and best practices for a high-scale web platform. Advocate for these standards in code reviews
• Participate in the on-call rotation and understand and tune code based on usage and performance metrics of your features. 
• Make and deliver on your work commitments in a timely manner
• Accurately estimates level of effort for work and keep accurate records of progress and completion of work
• Contribute to project plans by collaborating with your squad, consulting the broader R&D organization, and doing online research.  
• Inform your development process by understanding the detailed functional requirements and non-functional considerations
• Provide guidance and teach others in your area of expertise
• Present your work to other members of the R&D organization
• Contribute to overall project plans and your work by collaborating with your squad, consulting the broader R&D organization, and doing online research.  
• Perform work on a multiple concurrent engineering efforts with minimal supervision
• Create data model documentation and data flow diagrams for the software you create and improve

Requirements:

• Positive and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates
• Intellectually curious with a background in using data to measure and explore how to evolve our technology 
• An inclination towards inclusion, candor, and transparency
• 4+ years of professional software development experience
• Developed on a commercial cloud services vendor
• Ability to create a unit and integration test suite
• Familiarity with Application Integration Protocols
• Professional experience with Continuous Integration Pipelines and Automation
• Professional experience using Git in a professional/workplace environment

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• Unlimited PTO
• 3 months paid maternity leave
• Health insurance
• Disability insurance
• 401k

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

As the Senior Growth Marketing Manager, you will be responsible for developing, expanding, and optimizing our existing performance marketing efforts. You will drive strategy, manage campaigns, and deliver on ambitious revenue goals. This role will have a heavy emphasis on digital marketing campaigns, so ideal candidates will have deep experience in areas such as SEO, website CRO, paid media, and overall experimentation. You will be focusing primarily on:

• Paid Media — Paid Search, Paid Social, Programmatic Display, Connected TV, Account-based Advertising, Review & Directory Sites, Sponsorships, and more.
• SEO — Collaborating with our content team, product marketing team, and developers to generate revenue via organic search.
• CRO — Constant experimentation to improve conversion rates across the customer lifecycleEnergy, enthusiasm, and the ability to learn are as important as experience. As much as we want someone to deliver, we want them to come with their own ideas, and help us experiment to find the right strategies. Reporting to the Sr. Director of Marketing, you will work with Greenlight Guru’s marketing team to execute on growth strategies. You will work with a highly collaborative team where providing fanatical support is a core value. This is a remote position that can be done from anywhere.

You have deep expertise in at least one discipline within digital marketing such as PPC, SEO, or CRO, but have familiarity with various digital marketing practices. You’re skilled in managing budgets, selecting targets, collaborating with other marketers & designers, website conversion rate optimization, copywriting, and building & optimizing digital marketing campaigns across various ad platforms. You know tools like Google Ads, LinkedIn Ads, and SEMrush like the back of your hand, and learning other tools sounds fun. You can own the management of campaigns, but also are able to partner and give direction to agencies and third-party vendors. Diving into analytics is a habit, and working on new, never-before-seen campaigns is exciting. You have a passion for growth marketing, & understanding the needs of different customers, take risks with intention, and lean on experience and data to generate results.

Exciting Challenges this Role will Solve:

• How do we consistently create demand from the right buyers in untapped markets within digital channels?
• How do we efficiently capture demand from buyers that have expressed intent for a solution?
• What process is required to ensure repeatable, sustainable growth within our digital marketing efforts?
• How do we align our digital campaign strategy with various go-to-market initiatives (different products, different regions, different sales motions)?
• Desired Outcomes from this Role:

• Demonstrate the successful implementation and execution of growth strategies that deliver on hitting quarterly revenue targets
• Implement an effective experimentation process to ensure repeatable growth
• Gartner the trust of the team in your ability to lead growth marketing initiatives for thePotential Responsibilities (not limited to):long term.

• Work collaboratively with the marketing team to plan, build, manage, analyze, and optimize growth marketing programs that drive pipeline and revenue for both new customer acquisition and existing customer expansion.
• Create, manage & optimize paid media campaigns in collaboration with agencies across all paid media platforms including but not limited to Google Ads, Facebook Ads, LinkedIn Ads, Review Sites (Capterra, G2, SoftwareAdvice), and 6sense.
• Research SEO opportunities and work closely with our content & product marketing teams to plan a content roadmap
• Work closely with creative & content teams to produce striking advertisements that trigger an emotional response from our target customers.
• Collaborate with the marketing & sales team on the “post-click” customer experience which includes landing page optimization and lead nurturing.
• Measure, analyze, report, and forecast the impact of growth and digital marketing

What You’ll Need to Succeed:

• 3+ years of relevant working experience (agency or in-house) within B2B or SaaS
• Proven track record of generating revenue & ROI and managing +$200k media spendannually
• Strong understanding of attribution models
• Thorough understanding of Paid Social, Paid Search, Display Advertising, ABX, andSEO

• Experience running campaigns in Google Ads, LinkedIn Ads, and Facebook Ads
• You’re quality-obsessed and haven't lost your passion for creative advertising
• Ability to multitask with efficiency, structure, and attention to detail.
• Self-motivation to work in a remote environment with the ability to build trust and be astrong team player.You must have excellent verbal and written communication skills.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation
• Flexible hours
• Work from home options
• New Hire home office stipend
• Unlimited PTO
• Health insurance (vision, medical, dental)
• 3 months paid maternity leave
• Disability insurance
• 401k

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment

You will work closely with medical device companies as a trusted advisor. You will need to deeply understand their unique challenges and goals related to Quality and Regulatory needs for both pre-market and post-market. You will consult with customers on Greenlight Guru, the only eQMS platform specifically designed for the medical device industry. You will be a part of a small elite sales team responsible for driving Greenlight Guru's revenues.

Responsibilities:

• Sell eQMS software to medical device companies.  
• Convert inbound leads into signed contracts.  
• Follow a proven sales process and manage your pipeline with urgency and professionalism.
• Exceed quota every month by mastering our value proposition and sales process.
• Work cross-functionally throughout the organization to ensure a best-in-class experience throughout the customer life cycle.
• Participate in company-sponsored events and trade shows.
• Obtain and maintain an in-depth understanding of the market, customers, and competition.
  

Requirements:

• 3+ years of quota carrying SaaS software sales
• Experience selling in the B2B space is preferred.
• Excellent communications skills, including facilitation of meetings (remote and in-person), presentations, and product demos
• Excellent sales and negotiations skills in complex sales cycles
• Consultative selling experience
• Be a part of a collaborative team environment.
• Highly motivated and goal-driven with a proven track record in exceeding quota
• Keen business sense
• Solution selling ability, Excellent discovery skills, Objection handling skills
• Exceptional organizational, time-management, and planning skills with attention to detail.
• Willingness to both share and collaborate on thoughts and ideas.
• Inspiring spirit - belief that you are a deal closing machine!
• BS/BA degree or equivalent.
• Experience in Med Device or regulatory field is a plus.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• PTO
• 3 months paid parental leave 
• Health insurance
• Disability insurance
• 401k

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people.  This position will report to the Manager, Customer Support and will have the following responsibilities:  

• Respond promptly to all inbound support tickets and emails
• Troubleshoot technical issues and thoroughly communicate them to the Engineering team. Identify, test, and verify uncovered bugs, providing the development team with clear documentation. 
• Create and maintain articles, videos, and other documentation in our Help Center
• Provide email, chat, phone, and video support to customers
• Build strong relationships with colleagues and clients, communicating in a timely, professional, and respectful manner.  
• Serve as a liaison between the Customer Success, Product, and Engineering teams.  
• Work closely with the Product management team to record and measure customer feedback and feature requests.
• Suggest recommendations for product enhancements utilizing data in addition to customer feedback.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
• Participate in testing new features and releases.

How we will measure the success in this role:

• Ticket time to close
• Ticket time to resolution 
• NPS

You’ll be successful if you are:

• Experienced working in a software support role
• A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
• A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
• An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
• Able to gracefully juggle multiple customer needs and responsibilities
• Tech-savvy and comfortable toggling between various SaaS tools 
• Proficient user of Zoom, Google suite, Salesforce.com, Slack, and/or Zendesk a plus
• A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry

Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements.  If you have experience with most of these qualifications we encourage you to apply.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation
• Flexible hours
• Work from home options
• Unlimited PTO
• Health insurance (vision, medical, dental)
• 3 months paid maternity leave
• Disability insurance
• 401k (with company match)

This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the culture and the company itself.

Reporting to the Lead of Product Design, the Senior Product Designer is responsible for deeply understanding our customers’ needs, developing ideas and designing solutions. You will work very closely with Product Management, Engineering, and our users to help create simple and enjoyable user experiences. You will implement industry best practices to promote intuitive designs that delight users, reduce churn, and drive business goals.

Primary Responsibilities

• Lead all design aspects of a project from start to finish to build an elegant, cohesive user experience to solve complex problems
• Deeply understand the problems we are trying to solve to translate business requirements into innovative, usable, and technically feasible workflows and designs.
• Advocate for the userwhile collaborating with cross-functional teams, to influence product decisions, prioritization, strategies, and roadmaps.
• Generate organized deliverables at the appropriate level of fidelity needed to effectively drive discovery and ideation, obtain early stakeholder and user feedback, and communicate the intent of the design solution
• Contribute to the expansion and evolution of our design system
• Validate design solutions with usability testing and quantitative/qualitative customer research
• Influence the strategic vision for the product experience by creating concepts and prototypes that drive strategic alignment and harmonization.
• Mentor junior members of the Product Design team
• Seek out and embrace feedback from your peers and collaborators while providing thoughtful feedback to your team.

Requirement Qualifications & Skills

• 5+ years of experience working in Product Design, UI/UX Design or equivalent
• Expert understanding of user-centered-design methodologies and best practices
• Proven experience to balance ideal user experiences and testing with the realities of timelines and deliverables
• Strong visual design skills with a focus on delightful aesthetics and attention to detail
• Polished and effective communication with the ability to evangelize best practices of UI/UX design
• Experience working in an agile development environment
• Extreme empathy for the customer, your teammates, and the company mission and values.
• Bonus points for experience in medical device or similar regulated industry

Benefits

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• PTO
• Health insurance
• Disability insurance
• 401k (with company match)

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

We’re seeking a highly skilled, professional,SaaS Sales Account Executivewith some “edge.”  Someone that is coachable, competitive, smart, and loves to close. We are looking for that special someone who has laser-like focus and determination around all aspects of their pipeline. We are poised for exponential growth. We show these traits daily as we do what is necessary to help our prospects and customers improve the quality of life.

You will work closely with medical device companies as a trusted advisor. You will need to deeply understand their unique challenges and goals related to Quality and Regulatory needs for both pre-market and post-market. You will consult with customers on Greenlight Guru, the only eQMS platform specifically designed for the medical device industry. You will be a part of a small elite sales team responsible for driving Greenlight Guru's outbound revenues.

What you'll be doing:

• Cold-calling new prospects and managing a full-cycle pipeline;
• Consistently meet/exceed individual quota;
• Successfully sell to medical device companies from cold-call to purchase, using telephone, video, email, product demonstrations, and collaboration with internal engineers and external consultants where necessary;
• Possess deep understanding of Greenlight Guru’s tech stack and sales methodology
• Ability to self-source opportunities using an understanding of Greenlight Guru’s ideal customer profile and compelling events in the software and medical device space
• Lead by example on and off the dashboard
  ○ Consistent activity, self-sourcing, and pipeline management;
  ○ Attends all meetings/trainings on time;
  ○ Embodies each of our core values;
• Build a team environment and motivate team members to drive results for team quota;
• Get in on the ground level and have input into how we design our newest team

Requirements:

• 1+ years of direct sales or SDR experience, including cold-calling and/or full sales cycle with a demonstrated track record of success;
• Experience with transactional, SMB, or MM sales;
• Excellent communications skills, including facilitation of meetings (remote and in-person), presentations, and product demos
• Solution selling ability, Excellent discovery skills, Objection handling skills
• Exceptional organizational, time-management, and planning skills with attention to detail.
• Willingness to both share and collaborate on thoughts and ideas.
• BS/BA degree or equivalent.
• Experience in Med Device or regulatory field is a plus.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• Unlimited PTO
• 3 months paid parental leave 
• Health insurance
• Disability insurance
• 401k

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Greenlight Guru is looking for an experienced Customer Success Manager to ensure customers achieve their desired outcomes when using our software.  The Customer Success team is responsible for the renewal and expansion of existing customer accounts and training and onboarding, periodic business reviews, the collection of product feedback, and reactive support.  

The Customer Success Manager will report to the Manager of Customer Success and is dedicated to a set of customers that comprise a book of business. You will be responsible for working hand in hand with sales to ensure a smooth transition from the sales process to the customer journey. You will also partner with our Medical Device Gurus, who serve as subject matter experts. At Greenlight Guru, we are looking for a candidate with a quota-carrying Customer Success background, preferably in the SaaS industry. Someone who is highly motivated with a “team player” attitude will be successful in this role. 

Responsibilities:

• Host welcome calls with new customers to establish key milestones, set expectations, and uncover the customers’ desired outcomes. 
• Work internally with sales to ensure a smooth handoff from the sales process to the customer journey. 
• Coordinate customer training sessions to ensure the customer quickly sees the first value. 
• Host periodic calls and quarterly business reviews (QBRs) to examine customer progress toward milestones, identify risk factors, and suggest areas of optimization and improvement  
• Partner closely and coordinate with our Medical Device Gurus, who serve as subject matter experts for our customers.
• Record customer feedback and product need and serve as an internal product advocate for the book of business.
• Consistently update customer health and notes in relevant systems.
• Identify and close opportunities for expansion and upsell and maintain a pipeline with an accurate forecast to grow the revenue from the existing book of business.
• Accurately manage and forecast churn, renewals, and upsells
• Manage the renewal and upsell contracting process 
• Embody the company’s core values of true quality, innovation, and fanatical support
• Adhere to process and the usage of critical systems, like Salesforce and Gainsight
• Work closely with Sales, Product, Marketing, and Finance to ensure an ideal customer experience.
• Be an agent of customer surprise and delight, going the extra mile to ensure true quality and fanatical support.

How we Measure Success in this Role:

• Net revenue retention and renewal rate across the relevant book of business
• Customer NPS for the book of business 

Requirements:

• At least 2 years experience as a Customer Success Manager or Account Manager within a SaaS business
• Proven track record of consistently attaining or exceeding a renewal and/or expansion quota 
• A highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems
• Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
• Excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, in email, and eventually, in person
• A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry
• Ability to wear multiple hats and gracefully juggle varying customer needs and responsibilities
• Tech-savvy and comfortable toggling between various SaaS tools 
• Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus
• Bachelor’s degree or equivalent required.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation
• Flexible hours
• Work from home options
• Unlimited PTO
• Health insurance (vision, medical, dental)
• 3 months paid maternity leave
• Disability insurance
• 401k (with company match) 

This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the

culture and the company itself.

The Customer Success team within Greenlight Guru exists to ensure customers can achieve their desired outcomes by using our software, resulting in renewal and potentially expansion revenue.  The team is responsible for all facets of the customer experience, including training and onboarding, periodic business reviews, services and consulting, product roadmap prioritization and product testing, and reactive qualitative and technical support.  A Medical Device Guru is a specialized role within the Success team intended to bring industry expertise to the customer experience so that users of our software feel confident in achieving their desired outcomes. 

This role is responsible for the following:

• Assist all assigned customers with onboarding and training so that users can transition/build their QMS in a digital environment with confidence.  
• Fulfill Guru Packages, the paid consulting services that customers may purchase along with their software subscription.  
• Assist Customer Success Managers with monthly calls and quarterly business reviews (QBRs) as needed to examine customer progress toward the desired outcome and milestones, evaluate/meet needs, identify risk factors, and suggest areas of optimization and improvement.  
• Assist the Product team with roadmap prioritization and feature scoping as an industry subject matter expert.  
• Serve as a key thought leader for the business, producing marketing collateral such as articles/blogs, podcasts, webinars, recorded trainings, and more.  
• Record customer’s feedback and product needs in UserVoice and relevant customer success software and serve as an internal advocate for customer requests. 
• Help identify high-risk customers or expansion opportunities based on regular interactions with users. Assist the CSM in accurately managing and forecasting churn, renewals, and upsells.
• Respond promptly and effectively to inbound customer requests in Zendesk and via email.
• Embody the company’s core values of a culture of closing, true quality, innovation, and fanatical support
• Adhere to process and the usage of critical systems (like Salesforce and the Customer Success platform)
• Help bridge the gap between Success and other teams by serving as a liaison with Sales, Product, Marketing, and Finance to streamline processes between each.  
• Be an agent of customer surprise and delight, going the extra mile to ensure true quality and fanatical support.

How we will measure the success in this role:

• Achieve net revenue retention of 101%+ and an annual churn rate of 12% or less by the end of 2022

• Increase customer NPS for the book of business (goals will change based on establishing a benchmark)
• Systems, processes, and data hygiene are consistently maintained, and therefore personal forecasting becomes more accurate within a 5% margin of error.

Requirements

• 3+ years working in the medical device industry, preferably with a role of Product Development Engineer or Quality Engineer capacity
• Bachelor’s Degree
• A proactive approach with strong attention to detail and organization
• Demonstrated strong work ethic and consistent over-achievement
• Excellent time management skills
• A driver mentality and is a self-starter with the ability to work independently.
• Team player mindset with a track record of building positive relationships with peers and others within a company
• Become a thought leader on medical device industry topics.
• Excellent written and verbal communication skills.
• Seeks challenging job assignments to continue learning

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation
• Flexible hours
• Work from home options
• Unlimited PTO
• Health insurance (vision, medical, dental)
• 3 months paid maternity leave
• Disability insurance
• 401k (with company match) 

This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.

Greenlight Guru is looking for an experienced Partner Account Manager responsible for developing successful long-term relationships and growing partner channel revenue. You will be responsible for building and growing our partnerships with key suppliers, vendors, and service providers to the medical device industry. You will collaborate with our Sales and Marketing teams to drive a broad range of go-to-market initiatives spanning recruiting, qualifying, and partner success activities. This role requires a “jack-of-all-trades” mentality that is proactive, can create their own solutions when needed, and can work across departments.  Your creativity will help strengthen our partner relationships while increasing partner reach, heightening partner reputation, and increasing our partners’ client retention.

Serving as a key player in our partner organization and reporting to the Channel Manager, this role will be responsible for various account management initiatives, from strategic business development plans, partnership marketing plans, driving partner leads, and assisting Greenlight Guru Account Executives in closing partner referrals.

Responsibilities: 

• Manage 50+ partner relationships and build a revenue pipeline by working with your partners to exceed sales goals within the Greenlight Guru Referral Program. 
• Qualify, negotiate, and sign new partner relationships.
• Generate lead referrals from informal and formal industry partner relationships through partnership engagement and success activities.
• Maintain and nurture a pipeline of prospective referrals resulting in qualification and sales cycle support alongside sales Account Executives.
• Cross functionally onboard and train new channel partners while providing continuing education and training to existing referral partners.
• Develop the ability to dissect a partner's business goals and create a better plan to achieve those goals.
• Track, trend, and report on identified channel metrics within the Referral Program.
• Work with Channel Director and Channel Marketing Manager to develop materials to educate and enable channel partners.
• Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future.

Requirements:

• 2+ years of SaaS business development and/or account management experience building and managing partner relationships.
• A successful track record of developing partner lead pipeline through business development, marketing automation, and on-going engagement activities
• Experience working for a fast-growing B2B software company, where channel sales have been made in conjunction with a direct sales team
• Strong project management and organizational skills, ability to manage many relationships while driving desired metrics.
• A passionate individual with a knack for solving problems and building/delivering solutions, and you’re OK with taking risks (and learning from failure)
• Humble, but your colleagues would say that you’re a game-changer and an “A player.”
• A positive outlook and a strong ability to take responsibility for their successes and failures.
• Have exceptional consultative selling skills, relationship-building skills, and the ability to think outside of the box to achieve goals.
• Possess a sharp focus on their goals and believe that their daily, weekly, and monthly activities will help achieve them.

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation
• Flexible hours
• Work from home options
• PTO
• Health insurance
• Disability insurance
• 401k

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.

Our innovative SaaS offering is beginning to revolutionize the way medical device companies invent, design, manufacture, sell, and support their products. With a consistent focus on providing fanatical support for our clients, being innovative, and fostering a culture of closing. Greenlight Guru is poised for exceptional growth and looking for the right people to help facilitate this growth.

Beyond just this role, we’re looking for someone to come in and grow with the company. Ideally, the right candidate will come on as an SDR, succeed in this role, and be promoted to an Account Executive (AE) on our Sales team. This is a great opportunity for the right candidate to join a fast growing organization.

This SDR will be responsible for a very targeted and customized Account Based Marketing (ABM) effort into targeted accounts.   

Primary Responsibilities:

• Generate qualified pipeline for our Sales team
• Research and reach out to target accounts with the goal of booking introductory meetings with Medical Device organizations globally 
• Conduct consistent email, phone, and social interactions with prospects
• Follow designed activity cadences and achieve weekly activity goals
• Help create and test additional cadences to improve conversion
• High level of proficiency / mastery of Salesforce and Outreach
• Weekly reporting to internal stakeholders 
• Monitor and manage day-to-day time and priorities to deliver results
• Obtain and maintain an in-depth understanding of the market, customers, and competition
• Continuous learning to stay on top of tools, techniques, and trends
• Support and help to develop the growth engine
• Work collaboratively with the Revenue teams (Sales, Marketing, Operations)

Requirements:

• 6+ months of SaaS experience, ideally in a B2B capacity
• Possess excellent written and oral communication skills
• Exceptional organizational, time-management, and planning skills with strong attention to detail
• Resourceful in finding, building and nurturing relationships with key decision makers and leaders
• Strong computer skills and comfort with web-based technology
• Ability to work both independently and as part of a team
• Ability to listen, learn and adapt 
  

If this describes you, and you are excited about embracing change and aggressive growth, then we are looking forward to meeting you. 

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• PTO
• Health insurance
• Disability insurance
• 401k (with company match)

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their wares. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly give form and shape to not only the products but to the culture and the company itself.

Reporting to the Director or Product, the Senior Product Manager provides leadership within product strategy for the Quality Process capabilities of the platform. As a leader on the product management team, this person builds consensus at the senior management level for their long-term product domain vision and for the next 12-month execution plan. They are a catalyst for continuous improvement and change, within and beyond the product team, including engaging and leading other cross functional team members to realize untapped outcomes. 

A Senior Product Manager personally resolves impediments through constructive engagement with senior leaders and their peers across the company.  The Senior Product Manager thinks creatively, outside the box when looking at product strategy including evaluating build, buy and partner decisions.  

Primary Responsibilities

• Has a deep understanding of functional capabilities and limitations, user scenarios, and business value derived from the product(s) they are responsible for and how they intersect with platform and add-ons (Integrations, etc)
• Writes detailed requirements to translate large, complex features into manageable components for development and delivery of tangible customer value
• Defines metrics to track and measure customer and business benefit for product(s), proactively identifying relevant strategy and customer adoption metrics 
• Performs full competitive analysis (functional & strategic differences) of product/product capabilities including ability to define strengths and weaknesses relative to competitive set
• Anticipates technical obstacles when defining new product requirements and use cases. 
• Monitors and communicates technology developments which may impact (influence) product direction and success
• Champions and drives customer discovery to include multiple channels of receiving customer feedback in order to identify and prioritize customer needs. 
• Influences business and product strategy based on market opportunity, competitive intelligence and customer and/or stakeholder input
• Seeks input from others including colleagues in other departments to expand solution possibilities
• Collaborates with go-to-market & commercial teams to to drive adoption & monetize platform capabilities

Requirement Qualifications & Skills

• Proven past experience as a Product Manager or senior position within a B2B SaaS offering
• Experience in SaaS product lifecycle management
• Demonstrated focus on customer value and a deep commitment to creating products that deliver delightful user experiences.
• Strong product sense and ability to validate hypothesis through data and experimentation
• Familiarity with Agile or Scrum frameworks
• Ability to take quick decisions while working independently
• Strong knowledge or domain expertise within manufacturing workflows or QMS, PLM, ERP, or MES solution offerings is highly preferred, but not required

This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.

We are seeking a dynamic Sr. Director of Talent to join our strategic Talent Team. The top candidate will have demonstrated impact leading Learning & Development, DEIB and Performance Management functions as well as experience as a value-add HRBP. Our new teammate has a passion for all HR functional areas as well as the drive, smarts, and integrity to guide and optimize Greenlight Guru’s culture and talent.  

This is an exceptional opportunity to join the Talent department of a high-growth SaaS company and contribute to an exciting and critical chapter in Greenlight Guru’s success. As a remote leadership position reporting directly to our Chief People Officer, travel to our headquarters in Indianapolis, IN is expected approximately twice a quarter.

Responsibilities

• Lead enterprise-wide, modern Learning & Development strategy to ensure Greenlight Guru is a High Performing Organization and Employer of Choice nationally and globally
• Design & facilitate modern management and leadership development training and New Employee Onboarding across all teams
• Design & implement development initiatives and evolve existing programs including DISC, StrenthsFinder and Five Dysfunctions of a Team frameworks and philosophies
• Develop and execute Greenlight Guru’s LMS strategy and optimization
• Create enterprise-wide DEIB strategy and execution including partnering with Exec Team, Talent Department and our DEIB Employee Council to drive diversity, equity, inclusivity and belonging and make DEIB a competitive advantage
• Partner with Talent Acquisition team on strategy and tactics to increase diversity across all candidate pools and ensure Greenlight Guru grows more diverse as we grow
• Lead Performance Management strategy and execution including management, tracking, communication and optimization of Company and Department level OKRs, performance management technology, and management and leadership development
• Create a feedback culture and design modern and effective performance management programs and process as Greenlight Guru expands and grows rapidly
• Partner with company leadership to author Career Ladders across teams, conduct quarterly strategic talent reviews and complete comprehensive succession planning
• Own quarterly and annual goals for L&D, DEIB and Performance Management including reporting and exceeding key success metrics
• Strategic Talent Partner (HRBP) for multiple departments including Greenlight Guru’s dynamic Finance and Operations teams
• Lead human capital strategy to ensure the departments you serve continuously attract, develop and retain top performers
• Partner with CFO and Director of Operations on talent programs for their divisions including resource planning, employee satisfaction & engagement, career pathing, mentoring & high potential programs, employee development and change management
• Be a proactive change agent and continuously enact the Talent Team vision to “Catapult Greenlight Guru and all current and future employees to our full potential” 
• Engage as a value-add management and leadership coach for the departments you serve, building leadership skill, capacity and confidence across the organization
• Be seen as a leader within the Talent department and the company as a result of your business savvy, energy, positivity, solution orientation, ownership, collaboration, smarts and passion for growth and improvement
• Directly manage 1-2 team members in the next 12 months
• Continuously elevate internal brand of the Talent department as strategic business partners
• Exemplify Greenlight Guru’s Core Values, Expected Behaviors and Leadership Philosophy

Requirements

• 12+ years L&D, HRBP and HR Generalist experience in fast paced high growth companies
• 8+ years leading L&D and Performance Management strategies for high growth SaaS
• 8+ years direct management experience. Experience managing managers highly preferred
• 8+ years creating and facilitating modern management and leadership development programs
• 5+ years leading DEIB strategy and execution
• Global L&D and Performance Management experience highly preferred
• Proven track record driving adoption of leadership tools including DISC, StrengthFinders & Five Dysfunctions of a Team. DISC and StrengthsFinder certifications highly preferred.
• Demonstrated success as a strategic Talent Business Partner to multiple departments, executives and employees at all levels
• Experience elevating New Employee Onboarding on a global scale
• Experience managing both LMS and Performance Management technology implementation
• Knowledge and passion across talent metrics & insights, talent acquisition, management & leadership development, change management, employee relations, employee satisfaction strategies, HR Operations and Comp & Benefits
• Superior presentation and facilitation skills
• High level of self awareness and demonstrated ability to accept and apply feedback for personal and professional growth
• Proven track record of effective partnership with department managers and leaders as evidenced by a passion for their teams and those teams’ challenges and opportunities
• Ability to think several steps ahead, develop contingency plans and adjust when needed
• Good listener balanced with ability to “push back” and challenge constructively
• Demonstrated success managing & mentoring more junior HR & Talent professionals
• Experience creating, vetting and implementing best practices, technologies and tools to increase department efficiency and organizational capacity
• Equally strategic and detail oriented
• Strong project management and critical thinking skills
• Professional, creative, driven and results-oriented
• Always “open to possibility”

Our Core Values

• Be Innovative
• Fanatical Support
• Culture of Closing
• True Quality

Benefits

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• UnlimitedPTO
• Health insurance
• Disability insurance
• 401k (with company match)
• Paid Parental Leave

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Greenlight Guru is a software company that helps the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as a Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high performance environment.

We are seeking a dynamic Sr. Director of Talent to join our strategic Talent Team. The top candidate will have demonstrated impact leading Talent Acquisition and Employer Branding as well as experience as a value-add HRBP. Our new teammate has a passion for all HR functional areas as well as the drive, smarts, and integrity to guide and optimize Greenlight Guru’s culture and talent.  

This is an exceptional opportunity to join the Talent department of a high-growth SaaS company and contribute to an exciting and critical chapter in Greenlight Guru’s success. As a remote leadership position reporting to our Chief People Officer, travel to our headquarters in Indianapolis, IN is expected approximately twice a quarter.

Responsibilities

• Lead talent acquisition strategy and execution to ensure Greenlight Guru is a High Performing Organization and Employer of Choice nationally and globally
• Oversee recruitment team to deliver a pipeline of diverse top talent across multiple levels & departments including but not limited to Sales, Marketing, Engineering, Product Development, UI/UX, Customer Success and Finance & Accounting teams
• Create and execute highly successful strategic sourcing campaigns, continuously network and promote Greenlight Guru’s opportunities and employment brand
• Directly recruit 5-10 roles, including director-level technology roles at all times
• Lead strategy and execution for internal and external Employer Branding 
• Own quarterly and annual goals for Recruitment and Employer Branding including reporting and exceeding key success metrics
• Strategic Talent Partner (HRBP) for multiple departments including Greenlight Guru’s dynamic sales and marketing departments
• As Talent Partner (HRBP), lead human capital strategy to ensure the departments you serve continuously attract, develop and retain top performers
• As Talent Partner (HRBP), partner with CRO and CMO on talent programs for their divisions including resource planning, employee satisfaction & engagement, career pathing, mentoring & high potential programs, employee development and change management
• Be a proactive change agent and continuously enact the Talent Team vision to “Catapult Greenlight Guru and all current and future employees to our full potential” 
• Engage as a value-add management and leadership coach for the departments you serve, building leadership skill, capacity and confidence across the organization
• Be seen as a leader within the Talent department and the company as a result of your business savvy, energy, positivity, solution orientation, ownership, collaboration, smarts and passion for growth and improvement
• Manage a team of 3-4 in the next 12 months
• Continuously elevate internal brand of the Talent department as strategic business partners
• Exemplify Greenlight Guru’s Core Values, Expected Behaviors and Leadership Philosophy

Requirements

• 12+ years full-cycle Recruiting, HRBP and HR Generalist experience in high growth companies
• 8+ years leading Recruitment and Employer Branding strategies in SaaS
• 8+ years direct management experience. Experience managing managers highly preferred
• 5+ years global Recruitment and Employer Branding experience
• Experience improving and elevating Talent Acquisition pace, quality and focus and driving accountability and results
• Demonstrated success as a strategic Talent Business Partner to multiple departments, executives and employees at all levels
• Proven track record managing Employer Branding strategy and roadmap and elevating Employer Brand through modern marketing programs
• Knowledge and passion across talent metrics & insights, talent acquisition, management & leadership development, change management, employee relations, employee satisfaction strategies, HR Operations and Comp & Benefits
• Superior presentation and facilitation skills
• High level of self awareness and demonstrated ability to accept and apply feedback for personal and professional growth
• Proven track record of effective partnership with department managers and leaders as evidenced by a passion for your teams and those teams’ challenges and opportunities
• Ability to think several steps ahead, develop contingency plans and adjust when needed
• Good listener balanced with ability to “push back” and challenge constructively
• Demonstrated success managing & mentoring more junior HR & Talent professionals
• Experience creating, vetting and implementing new Talent and Recruiting best practices, technologies and tools to increase department efficiency
• Equally strategic and detail oriented. Strong project management and critical thinking skills.
• Professional, creative, driven and results-oriented
• Always “open to possibility”

Our Core Values

• Be Innovative 
• Fanatical Support
• Culture of Closing
• True Quality

Benefits

• Co-workers who care deeply about our mission to spur medical device innovation 
• Flexible hours
• Work from home options
• UnlimitedPTO
• Health insurance
• Disability insurance
• 401k (with company match)
• Paid Parental Leave

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

At Greenlight Guru, we help companies build medical devices that improve and extend the lives of millions of people. Engineers use our Software as a Service platform to build quality into their device development process. 

We’re experiencing rapid growth. We need your help to improve our core SaaS platform by creating automated regression tests and performing exploratory testing of product features being constructed, which helps our customers to reliably build and deliver better medical devices. Over the next year we envision this role becoming 70-80 percent creating and maintaining automation, and 20-30 percent performing exploratory testing.

On a given workday with the Greenlight team, you will:

• Develop automated regression tests using the Greenlight Guru test automation framework 
• Maintain the suite of automated tests 
• Report and retest defects the automated tests find
• Perform exploratory testing of new functionality as it is developed, reporting on and retesting defects found
• Build and maintain broad knowledge of Greenlight Guru products, and expert knowledge of assigned functionality
• Provide skill coaching and mentoring to other testers 
• Collaborate with the rest of the delivery team across the entire Software Development Life Cycle, including participating in standard agile ceremonies
• Stay up to date with testing tools and techniques, and participate in professional development opportunities

Great-fit candidates will have:

• 5+ years of professional software testing experience
• A deep appetite for learning new tools, frameworks, and services. We don’t expect you to have already used all of the tools you’ll be using in this role
• Extensive experience writing automated tests using modern tools and frameworks – we use Cypress
• Experience with distributed microservices architectures
• Experience in environments where small increments are delivered frequently to Production
• Experience using development or scripting languages, such as for creating test preconditions
• Experience performing manual exploratory testing

We’ll be extra excited to talk to you if you have:

• Experience with developing software using modern front-end frameworks, JavaScript/TypeScript, and software development languages like Java
• Experience building or maintaining software testing tooling and frameworks

Benefits:

• Co-workers who care deeply about our mission to spur medical device innovation and about helping each other become better engineers
• Flexible hours
• Remote, in-office, and hybrid options
• PTO
• Health insurance
• Disability insurance
• 401k

This is a full-time, permanent position. We do not offer Visa sponsorship or relocation assistance at this time. No recruiters, please.

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their products. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial- minded software professionals to directly shape both the customer experience and the culture and the company itself.The Medical Device Gurus within Greenlight Guru represent a team of subject matter experts in medical device product development, quality management, clinical affairs, and regulatory
compliance. The team supports and informs every aspect of our business. The Medical Device Gurus report through the Customer Success team, and play a critical role in ensuring customers achieve their desired outcomes with our software, ultimately driving renewal and overall
satisfaction.

The Strategic Services team is a specialized group of Medical Device Gurus who bring industry expertise to the customer throughout their partnership with Greenlight Guru. The main objective of the team is to advise customers through their commercialization journey so that they can confidently attain value from the software and ultimately hit their company objectives and timelines.

The Manager, Guru Strategic Services is a management position that oversees all Strategic Services Guru team members, and will report to the Director of Medical Device Gurus. This role is responsible for the following:

● Manage, hire, train, and develop a team of Strategic Services Medical Device Gurus. This includes hosting regular one-on-ones, building individual OKR and bonus plans, identifying and budgeting for professional development opportunities, performing annual reviews and quarterly assessments, building new hire training plans and process playbooks, and coaching/mentoring.
● Build, refine, and oversee the Strategic Services program that ensures our customers have a successful experience utilizing the Greenlight Guru product and are able to hit important company milestones throughout their journey.
● Work directly with Customer Success Operations to create tracking for key metrics (Utilization Rate, Strategic Services Topics, Guru Identified Leads, NPS, etc.) for the Strategic Services team. Use the metrics to determine the success of the program and make refinements as necessary.
● Coordinate and participate in the creation of high quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our Strategic Services efforts.
● Embody the company’s core values of true quality, innovation, and fanatical support.
● Adhere to and enforce process and the usage of critical systems (like Salesforce and Gainsight).

● Help bridge the gap between Success and other teams by serving as a liaison with Sales, Product, Marketing, and Finance to streamline processes between each.
● Serve as a subject matter expert within the company to advise on product strategy, salesmethodologies, and marketing messaging.

How we will measure the success in this role:

● Net revenue retention Customer Net Promoter Score (NPS)
● Utilization rates of Strategic Services
● eNPS

Requirements:

● 2+ years direct management experience
● 2+ years working in a consulting or advisory capacity for a SaaS company required
● People-obsessed manager who puts the morale, development, and enablement of theteam members first.
● A highly process-driven leader who can identify areas of inefficiency and design andimplement a process to streamline and scale the activity.
● A motivated individual who leads by example and embodies the behaviors he/she wantsto see in the team.
● Excellent time and project management skills and ability to context switch with ease
● Excellent writer and speaker who can communicate efficiently and effectively withcustomers and colleagues over Zoom video conference, in email, and in person.
● A thought leader that is motivated to learn about and stay informed of a complex andever-changing industry and who helps his/her team do the same.
● Tech-savvy and comfortable toggling between various SaaS tools .
● Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus.
● Bachelor’s degree or equivalent required.

Benefits:

● Co-workers who care deeply about our mission to spur medical device innovation and
about helping each other become better engineers
● Flexible hours
● Work from home options
● Unlimited PTO
● Health insurance (vision, medical, dental)
● Disability insurance
● 401k

This is a full-time, permanent position based out of our downtown Indianapolis HQ.