I confirm that I work for Instana and that I have been given the task by its management to manage this profile.
I will keep all information up to date and agree to receive notifications related to job posts, discussions, and any other content related to the company.

Cancel 

Company Name:
Company Url:
Short Pitch:
Description:
Headquarter Location:
Tags:


Job Url:

Instana




Instana is hiring a Remote Customer Success Manager - DACH

Instana is looking for a Customer Success Manager (CSM) who will focus on enabling value realization for assigned accounts. The CSM onboards accounts and provides training for new users and on new features through regular check-in calls. The CSM recognizes and reports on obstacles to success and works closely with internal teams to help customers overcome them.

Areas of Responsibility Include:

  • Provide onboarding assistance through calls and customer meetings
  • Educate customers to help them become Instana experts
  • Drive adoption and business goal attainment
  • Alert internally if customers are not meeting goals and develop a plan to rectify
  • Develop and maintain strong customer relationships through proactive communications, visits and ticket monitoring.

Skills and Experience Needed:

  • Technical background and customer orientation
  • Experience with Application Performance Management (APM)
  • Experience with one or more of the following: Java, .Net, Ruby, C, Python
  • Experience with Linux
  • Knowledge of containers and microservice application architecture and networking
  • Strong presentation and written communication skills
  • Superior organizational and project management skills
  • Ability to Travel Internationally up to 25%
  • Fluent in German

BS in Engineering/Computer Science or equivalent experience

See more jobs at Instana

Apply for this job

Instana is hiring a Remote Technical Account Manager - DACH

Instana is looking for a Technical Account Manager (TAM) who will serve as the technical champion for its largest enterprise customers. The TAM provides personalized, proactive support and guidance and develops deep relationships with assigned accounts to understand their environment as well as technical and business goals. Additionally, as their internal advocate, the TAM works closely with Engineering, Product Management and the rest of the Customer Success Team to influence prioritization and resource utilization.

Areas of Responsibility Include:

  • Lead and develop onboarding and best practices training content
  • Drive adoption and business goal attainment
  • Build relationships with assigned accounts
  • Present strategy content and roadmap
  • Be an internal customer advocate for overcoming adoption blockers
  • Provide paid training and architectural assistance

Skills and Experience Needed:

  • Strong technical background and customer orientation
  • Experience with Application Performance Management (APM)
  • Experience with one or more of the following: Java, .Net, Ruby, C, Python
  • Strong Linux skills
  • Knowledge of containers and microservice application architecture and networking
  • Strong presentation as well as written and verbal communication skills
  • Superior organizational and project management skills
  • BS in Engineering/Computer Science or equivalent experience
  • Ability to Travel up to 50%
  • Fluent in German

See more jobs at Instana

Apply for this job

+30d

Solution Engineer (SE) - EMEA

InstanaUnited Kingdom Remote

Instana is hiring a Remote Solution Engineer (SE) - EMEA

Instana is looking for a Solution Engineer (SE) to join our growing department. The Instana SE role is a critical element of the Field Sales organization. The Instana SE works with prospects and customers to prove the value of the Instana solution.

As an Instana Solution Engineer (SE), you will be the primary technical resource for the Field Sales teams. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor to qualify the opportunity and advocate our product and value proposition.

The Instana SE must be able to demonstrate our solution to customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows. You must be willing to travel to visit prospects and customers, and to engage in onsite customer work when required.

The ideal candidate will be self-motivated with a proven track record in technical software sales and knowledge of technology. You should be comfortable working for a dynamic technical organization with a rapidly expanding customer base. You must possess strong presentation skills and be able to communicate clearly and professionally to emails, RFPs, and proposals. You need to be organized, analytical, and be able to eliminate sales obstacles using creative and adaptive approaches.

Skills & Experience

  • 3-5+ years relevant experience in selling and supporting software products to IT organizations.
  • Proficiency with at least one programming language, knowledge of typical performance antipatterns.
  • Experience with containers and microservices application architecture.
  • Experience with Application Infrastructure components and their configuration
  • Experience and familiarity with APM products and services is a plus
  • Strong written and verbal communication skills.
  • Bachelor of Science degree in Computer Science or a related discipline.

What Instana Offers

Remote working opportunities

Competitive compensation

Comprehensive benefits packages in certain countries, where applicable

Career and earnings growth potential

A great culture within a dynamic, high-performing team

About Instana

As the leading provider of Application Performance Management solutions for containerized microservice applications, Instana applies automation and artificial intelligence to deliver the visibility needed to effectively manage the performance of today’s dynamic applications across the DevOps lifecycle. Founded by Application Monitoring veterans, Instana provides true AI-powered APM to help organizations deliver high-performance applications today and in the future. Visit us at https://www.instana.com to learn more.

See more jobs at Instana

Apply for this job

Instana is hiring a Remote Dev Ops Site Reliability Engineer

Instana is seeking a Customer Site Reliability Engineer to manage large scale ingress platforms for our largest accounts. In this role you will assist with the setup, maintenance, optimization and upgrading of these platforms. In addition to working directly with customers and Technical Account Managers, you will work closely with the Technical Support team on escalated issues and to share knowledge and best practices as well as with the Engineering and Product Management teams to collaborate on how these systems can be further improved.

Areas of Responsibility Include:

  • Ensure large scale on-prem self-hosted Instana backends are functioning optimally
  • Work with new customer SRE teams to setup the platform
  • Closely monitor the platforms to make sure they are running optimally
  • Guide regular updates of the Instana backend
  • Facilitate migrations and updates of the distributed datastores
  • Participate in on-call support duty to ensure the timely response to critical incidents
  • Troubleshoot priority incidents and perform detailed root cause analysis

Skills and Experience Needed:

  • Strong written and verbal communication skills
  • Experience with components running in Java virtual machines (e.g. dropwizard, vertx) debugging Java exceptions in logs
  • Experience with distributed data stores and queues such as Cassandra, Elasticsearch, Zookeeper, ClickHouse and Apache Kafka is preferred.
  • System level understanding of Linux
  • Familiarity with: Java, Golang
  • Kubernetes / Docker
  • Excellent skills debugging cloud based distributed systems
  • Experience with Docker and container orchestration in micro service architectures, specifically Kubernetes
  • Experience with Jenkins CI/CD pipelines and Git proficiency
  • Broad cloud provider experience (AWS, GCP, IBM Cloud)
  • Experience with Infrastructure as Code, e.g.CloudFormation, Pulumi, or Terraform
  • Experience with Configuration management tooling, e.g. in Ansible, Chef, Puppet or Salt
  • Experience and familiarity with APM products and services is highly preferred
  • Strong written and verbal communication skills
  • 2+ years experience in a Site Reliability Engineering or DevOps environment
  • Bachelor of Science degree in Computer Science or other related technical disciplin

See more jobs at Instana

Apply for this job

+30d

Senior Software Engineer (Log Management)

InstanaMunich, Solingen, Remote, DE Remote
agileDesignuijavaelasticsearchkubernetesAWS

Instana is hiring a Remote Senior Software Engineer (Log Management)

Instana is looking for Senior Software Engineers to work from one of our office locations in Solingen, Munich or Novi Sad, or remote from one of the following locations: Germany, The Netherlands, Serbia, UK and Ireland.

At Instana, we process and analyze millions of messages per second in order to provide actionable APM intelligence to our rapidly expanding customer base. This constant stream of telemetry creates a number of challenges that must be met with operational agility, as well as strong architecture, design and development.

As a member of the team focused on log management in Instana you will work with reactive Java stream processing (Kafka and Project Reactor) and distributed data stores (ClickHouse, Elasticsearch). Moreover, you will come across a wide range of technologies, like infrastructure and Cloud platforms (Kubernetes, AWS, GCP, IBM Cloud, and others), tracing and instrumentation, data science, as well as our rich Web UI (React).

You should be open to learning new technologies and willing to get your hands dirty across the entire software stack.

Ideally you have firsthand experience of troubleshooting production issues and log management in general (e.g. Elastic Stack, Splunk, or CloudWatch), because this will help you understand the type of problems Instana are solving for our customers. Last but not least, experience in working in an agile and fast-paced startup environment is an advantage.

We offer competitive salary, remote work, regular offsite events (once possible again), and interesting work in a fast-growing environment.

Does this sound like you? Then come work for the most modern application monitoring vendor in the field!

About Instana

As the leading provider of Application Performance Management solutions for containerized microservice applications, Instana applies automation and artificial intelligence to deliver the visibility needed to effectively manage the performance of today's dynamic applications across the DevOps lifecycle. Founded by Application Monitoring veterans, Instana provides true AI-powered APM to help organizations deliver high performance applications today and in the future. Visit us at https://instana.com to learn more.

See more jobs at Instana

Apply for this job

+30d

Site Reliability Engineer

InstanaNovi Sad, RS Remote
terraformansiblegitjavadockerelasticsearchkuberneteslinuxjenkinsAWSbackend

Instana is hiring a Remote Site Reliability Engineer

Instana is seeking a Customer Site Reliability Engineer to manage large scale ingress platforms for our largest accounts. In this role you will assist with the setup, maintenance, optimization and upgrading of these platforms. In addition to working directly with customers and Technical Account Managers, you will work closely with the Technical Support team on escalated issues and to share knowledge and best practices as well as with the Engineering and Product Management teams to collaborate on how these systems can be further improved.

Areas of Responsibility Include:

  • Ensure large scale on-prem self-hosted Instana backends are functioning optimally
  • Work with new customer SRE teams to setup the platform
  • Closely monitor the platforms to make sure they are running optimally
  • Guide regular updates of the Instana backend
  • Facilitate migrations and updates of the distributed datastores
  • Participate in on-call support duty to ensure the timely response to critical incidents
  • Troubleshoot priority incidents and perform detailed root cause analysis

Skills and Experience Needed:

  • Strong written and verbal communication skills
  • Experience with components running in Java virtual machines (e.g. dropwizard, vertx) debugging Java exceptions in logs
  • Experience with distributed data stores and queues such as Cassandra, Elasticsearch, Zookeeper, ClickHouse and Apache Kafka is preferred.
  • System level understanding of Linux
  • Familiarity with: Java, Golang
  • Kubernetes / Docker
  • Excellent skills debugging cloud based distributed systems
  • Experience with Docker and container orchestration in micro service architectures, specifically Kubernetes
  • Experience with Jenkins CI/CD pipelines and Git proficiency
  • Broad cloud provider experience (AWS, GCP, IBM Cloud)
  • Experience with Infrastructure as Code, e.g.CloudFormation, Pulumi, or Terraform
  • Experience with Configuration management tooling, e.g. in Ansible, Chef, Puppet or Salt
  • Experience and familiarity with APM products and services is highly preferred
  • Strong written and verbal communication skills
  • 2+ years experience in a Site Reliability Engineering or DevOps environment
  • Bachelor of Science degree in Computer Science or other related technical disciplin

See more jobs at Instana

Apply for this job

Instana is hiring a Remote Senior Frontend Software Engineer

Instana is looking for a Frontend Engineer to work from one of our office locations in Solingen, Munich or Novi Sad, or remote from one of the following locations: Germany, The Netherlands, Serbia, UK and Ireland.

At Instana, we process and analyze millions of spans, traces, metrics and events per second in order to provide actionable APM intelligence to our rapidly expanding customer base. Such scale creates a number of challenges to our frontend.

You will join the team that drives productivity and monitoring maturity of our customers by leveraging new methodologies and techniques.

On the frontend side, you will work on a React based UI which is tuned for high performance using a modern reactive approach. We expect experience with UI Design best practices, a good understanding of SPA architecture and best practices in implementing reusable UI components.

You will be working in close collaboration with product managers, product designers, peer front-end engineers, and backend engineers to (re)design and implement existing and new features to deliver new capabilities for our product.

Responsibilities

  • Implementing features around Instana's core product user interface
  • Create efficient React components that fit into a complex front-end application
  • Working closely with Design/UX and Product Management to enhance Instana’s UI

Ideal Candidate

  • Has extensive modern JavaScript experience
  • Has good HTML/CSS experience, ideally including concepts like modularization, accessibility and layouting
  • Is experienced using React, and ideally React hooks and technical component design
  • Has good code writing discipline and an eye for code efficiency and maintainability
  • Is able to work in cross-functional teams
  • Fluent in written and spoken English
  • Permission to work in the EU or UK
  • Reactive programming experience (e.g. RX.js) is a plus
  • TypeScript knowledge is a plus
  • Experience working in self-organised product delivery teams is a plus
  • Experience with JS/React testing frameworks is a plus

We offer competitive salary, remote work, free choice of the operating system, regular offsite events (once possible again), and interesting work in a fast-growing environment.

About Instana:

As a leading provider of Application Performance Management solutions for containerized microservice applications, Instana applies automation and artificial intelligence to deliver the visibility needed to effectively manage the performance of today’s dynamic applications across the DevOps lifecycle. Founded by Application Monitoring veterans, Instana provides true AI-powered APM to help organizations deliver high performance applications today and in the future. Visit us at https://www.instana.com to learn more.

See more jobs at Instana

Apply for this job

Instana is hiring a Remote Java Backend Architect, Issue Detection and Alerting

Instana is looking for a Java backend architect to work from one of our office locations in Solingen, Munich or Novi Sad, or remote from one of the following locations: Germany, The Netherlands, Serbia, UK and Ireland.

At Instana, we process and analyze millions of messages per second in order to provide actionable APM intelligence to our rapidly expanding customer base. This constant stream of telemetry creates a number of challenges that must be met with operational agility, as well as strong architecture, design and development.

As a member of the team focused on issue detection, alerting, and root cause analysis you will work with reactive Java stream processing (Kafka) and distributed data stores (Cassandra, ClickHouse, ElasticSearch). Moreover, you will come across a wide range of technologies, like infrastructure platforms (Kubernetes, Azure, AWS, ...), tracing and instrumentation, data science, as well as our rich Web UI (React).

As the team’s software architect, you will work with the team to define non-functional requirements, evaluate architectural approaches, and document design decisions and trade-offs. You will also implement new features, and get your hands dirty across the entire software stack. Strong coding skills are a requirement.

We offer competitive salary, remote work, free choice of the operating system, regular offsite events (once possible again), and interesting work in a fast-growing environment.

Does this sound like you? Then come work for the most modern application monitoring vendor in the field!

About Instana

As the leading provider of Application Performance Management solutions for containerized microservice applications, Instana applies automation and artificial intelligence to deliver the visibility needed to effectively manage the performance of today's dynamic applications across the DevOps lifecycle. Founded by Application Monitoring veterans, Instana provides true AI-powered APM to help organizations deliver high performance applications today and in the future. Visit us at https://instana.com to learn more.

See more jobs at Instana

Apply for this job