Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life. 

The Lab Fulfillment team's mission is to provide software services and tools to enable Invitae's genetic testing at scale. The team provides capabilities to orchestrate business processes that fulfill patient orders and data dashboards to monitor genetic test health & understand operational performance trends. We address horizontal requirements around monitoring, alerting, security, and scalability at the platform level, allowing our scientists and pipeline teams to deliver new genetic tests to our customers quickly.

In this role, you will be instrumental in developing the next phase of Invitae’s core Fulfillment engine and streamlining Lab Operations tooling. 

What you'll do:

• Lead the design and implementation of major software components, systems, and features
• Design, develop, test, deploy, maintain, and improve the software systems  in the Lab Fulfillment ecosystem
• Manage individual project priorities, deadlines, and deliverables aligned with the Lab Fulfillment team’s roadmap
• Understand customer requirements and translate those into reliable and scalable system designs
• Help level up the team through mentorship and training on design techniques, coding standards, and overall engineering excellence
• Raise the technical bar for how we develop complex, scalable, and reliable systems

What you bring:

• Typically a minimum of 8 years of software development experience with a Bachelor’s degree; or 6 years and a Master’s degree
• Proficiency in one or more technical stacks from infrastructure to application code with strong full-stack application development experience. We use AWS, Python, Django, Kotlin, Spring Boot, Typescript, Kafka, RMQ, React on Kubernetes using GitHub Actions, and New Relic as the observability & monitoring platform 
• Proven ability to provide technical leadership for platform initiatives from inception to production with internal and external customers
• Deep technical knowledge of web application architectures, APIs, and developer tools
• Demonstrated ability to design and deliver complex and maintainable software systems and features
• Exceptional written and verbal communication skills, especially across distributed teams

As a Senior Platform Engineer on the Invitae Cloud team, you will build new platform capabilities, support our existing customers, and help set the direction for cloud native technologies at Invitae. Engineers on our platform team come from a variety of backgrounds; including software engineering, DevOps, and site reliability. We are looking for engineers who bias towards automation and systems design with a dash of production support.

Responsibilities:

• Design, deploy, and manage highly available and scalable Kubernetes clusters on [insert cloud provider (e.g., AWS, GCP, Azure)]
• Automate deployments and rollbacks using tools like Helm and GitOps workflows
• Implement monitoring and alerting solutions for the Kubernetes platform
• Troubleshoot and diagnose issues related to Kubernetes deployments and infrastructure
• Stay up-to-date on the latest advancements in the Kubernetes ecosystem, including container orchestration tools and best practices
• Collaborate with development teams to ensure a smooth and efficient development lifecycle
• Contribute to infrastructure as code (IaC) practices and templates
• Continuously improve the platform by identifying and implementing optimizations

Qualifications:

• Proven experience working with Kubernetes in a production environment (3+ years)
• Strong understanding of containerization technologies (Docker, containers)
• Experience with cloud platforms (AWS, GCP, Azure) is a plus
• Experience with Infrastructure as Code (IaC) tools (Terraform, Ansible)
• Familiarity with CI/CD pipelines and GitOps workflows
• Experience with monitoring and logging tools (Prometheus, Grafana)
• Excellent problem-solving and troubleshooting skills
• A passion for learning and staying up-to-date with new technologies

Bonus points for:

• Experience with Kubernetes security best practices (e.g., RBAC, Pod Security Policies)
• Experience with service meshes (Istio, Linkerd)
• Experience with serverless technologies (AWS Lambda)
• Excellent asynchronous communication skills.  Experience with distributed, remote teams is a plus.
• A desire to operate with freedom and accountability. A willingness to take risks and ownership of those risks.
• A passion for personal and professional growth

Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. 

This team is responsible for maximizing revenue for the company.  This team interacts with health insurers to secure coverage and reimbursement for our patients. The Appeals Specialist is expected to understand all aspects of the insurance appeal process and can identify insurance trends and provide impactful feedback. 

Schedule: Monday - Friday, 8:00am - 4:30pm 

Territory: Irvine, CA / Remote

What you’ll do:

• Perform trend analysis of payer rejections and denials 
• Produce high volume of successful appeals to insurance carriers to obtain payment
• Collaborate with multiple teams and to develop best practices to ensure we are providing the best service

What you bring:

• Bachelor’s degree in preferred industry of laboratory, healthcare, biotech and/o life sciences 
• 3+ years of healthcare billing experience 
• Strong understanding of healthcare revenue cycle, ICD-10, account receivable and insurance appeals process
• Exceptional communication, attention to detail and organizational skills
• High energy, flexible, self starter, who a great teammate and is ready to roll up your sleeves to get things done

Preferred skills: 

• Problem solver in a dynamic, fast paced, team based and rapidly changing environment

As a Senior Software Engineer of the Identity team, you will be responsible for Invitae’s mission-critical authentication and authorization systems. Thousands of patients and providers use these systems daily to access Invitae’s testing capabilities and find answers to their most pressing health questions. Invitae’s business depends on these systems operating securely, reliably, and efficiently to ensure our patients get accurate results in a timely manner.

In this role, you will be instrumental in building our next patient data service that will securely store all of our patient data from different sources.  These new services will have a new user model that will allow for organizational hierarchy that will work with customers existing SSO. This is a major company initiative which is critical for us to realize our mission of improving healthcare for billions of people. 

What you will do:

• Work across the organization to plan and execute large, cross-functional initiatives, including: project definition, technical specification, task break-down, delivery, monitoring, and maintenance
• Design and implement software systems and services critical for the company’s success
• Work cross-functionally to ensure the alignment between the technical direction and business needs across stakeholders
• Mentor engineers by providing strong guidance and technical leadership across code, design, and operation
• Estimate and manage team project timelines and risks
• Conduct technical and soft skill evaluations to inform and influence the hiring decisions
• Lead cross-team engineering initiatives

What you bring:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.
• Expert understanding and experience of client-server architecture and distributed microservices systems
• Expert system architecting capability to see the big picture and envision how business and product requirements can be broken up into system modules or components
• Proficiency in at least one more modern programming language, and the ability to understand more than one. We currently use Python and Kotlin
• Expert technical knowledge around web application architectures, communication protocols, API design (REST, RPC, etc), etc 
• Outstanding written and verbal communication skills especially across distributed teams
• A system architect who can see the big picture and envision how business and product requirements can be broken up into system modules or components
• Intrinsic self-motivation to work independently with minimal supervision

The Sr. Sales Trainer will be responsible for planning, creating and delivering effective sales enablement training for field-based sales teams. In alignment with commercial strategy, this role will focus on training and development for new hires, as well as continuing education for Invitae Regional Managers (RMs). Areas of focus will include: sales skills & methodology, sales processes, product knowledge, and technologies, tools & resources. 

What you’ll do:

• Collaborate with key stakeholders to identify sales training needs, priorities, ideal format and cadence
• Develop comprehensive sales training plans in line with commercial objectives
• Partner cross functionally to create content and assess training effectiveness for the sales team
• Lead virtual and live training events for field sales teams
• Actively participate in all training phases in collaboration with other training teammates, including new hire training and ongoing training for RMs on product launches/enhancements, workflow changes, product knowledge, sales skills, and salesforce effectiveness

What you bring: 

• 8 years experience with Bachelor's degree
• 6 years experience with Master's degree
• 3 years experience with PhD
• Experience in laboratory diagnostics, genetics, oncology, rare disease and/or precision medicine is preferred
• Excellent project management and organizational skills
• Strong coach, facilitator and presenter
• Experience working across an organization and developing collaborative partnerships with a variety of stakeholders

Please apply even if you don’t meet all of the “What you bring” requirements noted.  It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyway.  

Join us!

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Territory: Westchester, Buffalo NY (Remote)

Ideal person resides in the territory

This role will require extensive travel and some work during the evenings and occasional weekends. 

This role is eligible for an annual, uncapped Incentive Compensation of $60,000 if sales targets are achieved. 

Invitae is seeking Regional Managers (RM) to develop and grow the territory for Invitae’s fully informative hereditary cancer health and somatic testing programs. This includes developing and carrying out a territory business plan as well as a specific sales strategy within a defined region.

What you’ll do:

• Achieve territory sales objectives and maintain a profitable sales-to-expense ratio
• Develop and execute a territory business plan that aligns with the regional and national strategy
• Direct execution of sales strategies and tactics, and implement sales and marketing plans.
• Maintain profitable sales-to-expense ratio.
• Manage individual territory activities, ensuring return on investment spends.
• Maximize sales pull-through opportunities that are aligned with Invitae’s managed care strategy to achieve or exceed revenue targets.
• Develop and maintain key customer relationships with target audiences; assist in developing business solutions that are mutually beneficial; apply broader business scenarios and customer-focused models to achieve breakthrough results.
• Maintain a high level of product and market knowledge.
• Assist in programs designed to promote or facilitate product sales and the Invitae culture/image.
• Participate in cross-functional teams that support all customer-facing roles within the assigned region.
• Identify client-bill contracting opportunities with academic medical centers, large cancer centers, health systems, and other strategically important key accounts.

What you bring:

• 4+ years of sales experience in a relevant industry/commercial environment (diagnostics, genetic testing, research products)
• Deep domain knowledge of the Diagnostic Services industry. Molecular Diagnostic experience is strongly preferred.
• Experience selling oncology genetic-based tests and services to the geneticist, genetic counseling, and clinicians.
• Experience within complex selling environments required.
• Ability to travel required
• All regional managers are expected to meet all credentialing requirements for access to healthcare systems.
• A focus on outcomes with clear measures and metrics.
• Advanced presentation skills and an eye for business.
• Problem-solving, decision-making, and technical learning.
• Advanced written and oral communication skills.
• Strong administrative skills. Sophistication to manage a business in complex environments.

#LI-REMOTE

The Sales Trainer will be responsible for planning, creating and delivering effective sales enablement training for field-based sales teams. In alignment with commercial strategy, this role will focus on training and development for new hires, as well as continuing education for Invitae Regional Managers (RMs). Areas of focus will include: sales skills & methodology, sales processes, product knowledge, and technologies, tools & resources. 

What you’ll do:

• Collaborate with key stakeholders to identify sales training needs, priorities, ideal format and cadence
• Develop comprehensive sales training plans in line with commercial objectives
• Partner cross functionally to create content and assess training effectiveness for the sales team
• Lead virtual and live training events for field sales teams
• Actively participate in all training phases in collaboration with other training teammates, including new hire training and ongoing training for RMs on product launches/enhancements, workflow changes, product knowledge, sales skills, and salesforce effectiveness

What you bring: 

• 5 years experience with Bachelor's degree
• 3 years experience with Master's degree
• No experience with a PhD
• Experience in laboratory diagnostics, genetics, oncology, rare disease and/or precision medicine is preferred
• Excellent project management and organizational skills
• Strong coach, facilitator and presenter
• Experience working across an organization and developing collaborative partnerships with a variety of stakeholders

Willingness to travel occasionally(Note: While this role will not require regular travel, there will be occasional overnights required for attendance at sales training supported events/activities such as our annual Global Sales Meeting)

The Head of of Creative & Digital Operations, Associate Director plays a critical role in enhancing our creative and digital team's productivity and strategic impact. This leader focuses on operational excellence, streamlining processes, and leveraging analytics to ensure throughput aligns with strategic goals. With a strong emphasis on process optimization, resource allocation, and team development, the Associate Director ensures that our creative and digital outputs are delivered efficiently and effectively, supporting the organization's objectives.

You’re deeply curious and love to problem solve. Rolling up your sleeves comes naturally. You thrive leading in a fast-paced environment and get excited about tackling tough challenges in a highly mission-driven company. You value transparency, collaboration and are solution-focused. Most importantly, you have a passion for improving patients’ lives.

What you’ll do:

Operational Excellence: Implement best practices in process improvement and project management to increase efficiency and throughput in the creative and digital workflows.

Strategic Alignment: Work closely with leadership to ensure all projects support the organization's strategic vision, adjusting priorities and resources as necessary.

Resource Management: Oversee resource allocation, ensuring optimal team composition for projects based on skills, experience, and project requirements. Includes budget monitoring & tracking and external vendor management.

Analytics and Performance Measurement: Develop and manage a robust analytics framework to track performance, identify areas for improvement, and inform decision-making.

Process Development: Design and refine processes to support the scalability of the creative and digital operations, leveraging tools and technologies that enhance productivity.

Cross-Functional Collaboration: Serve as a liaison between the creative and digital team and marketing, ensuring seamless integration of initiatives and projects.

Compliance and Best Practices: Ensure all creative and digital initiatives comply with industry standards and company policies, incorporating best practices.Team Development and Mentorship: Foster a culture of continuous learning and development, mentoring team members, and providing opportunities for professional growth.

'What you’ll bring:

Bachelor’s degree in Communications, Business Administration, Marketing, or a related field; Master’s degree preferred.

A minimum of 12 years of experience, ideally with some in-house agency and/or agency experience required; preferably both, with at least 6 years focused on operational leadership, process improvement, and team management.

Expertise in project management methodologies and tools, with a proven track record of improving team productivity and project delivery.

Strong analytical skills with experience in developing metrics and KPIs to drive decision-making and performance improvement.

Excellent communication and leadership abilities, with a focus on mentorship and team development.

Experience in healthcare or pharmaceutical industries is highly desirable, with a keen understanding of the regulatory and operational nuances in these sectors.

Required: Proficient in GSuite, Monday.com, Atlassian team collaboration tools (Jira, Confluence)

Preferred: Familiarity with Salesforce Marketing Cloud

#LI-remote