** This is a 6-month contract initially with potential to extend. **

The Associate Digital Success Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. You’ll own and manage targets associated with consumption, renewal, churn, and team productivity metrics. You will be deep in the data, monitoring and optimizing your programs along the way. You will partner with many cross-functional groups within our client including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale.

Responsibilities:

Automated Deck Creation:
• Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool.

Customer-Centric Approach:
• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.

Scalability and Product Alignment:
• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
• Regularly update and refine decks based on product usage data

Data-Informed Decision Making:
• Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers.

Collaboration and Feedback:
• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.

• Bonus points if you have experience with Matik or related deck-automation tools.

Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager

• 3+ years of industry experience; 2+ years of related experience

• Experience in building enterprise SaaS adoption programs is desired

• Adaptability, flexibility in the face of changing business requirements and conditions

• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs.

• Bonus points if you have experience with Matik or related deck-automation tools.

• Knowledge in identity, security, access management, workflow, and/or developer-facing products

Compensation Range: $45-48/hr.

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process **

Benefits:

· 75% of employee-only Medical & Dental coverage

· Vision – opt-in available

· 401K

· PTO

· Laptop

· Life Insurance, Disability Insurance, AD&D coverage

· Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance – opt-in available

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** This is a remote position but candidates must but located on the East Coast/EST. This will start as a 12-month contract with potential to extend **

Our client in the gaming industry is hiring a Senior Manager (Production) to join their Sports Product Management team, responsible for driving publishing production on ports.

The main focus for this role will be leading the day-to-day publishing production for porting projects, building relationships and working closely with internal publishing colleagues, and both internal and external development teams. They are looking for a seasoned producer with a bias for action, a deep and thorough understanding of production challenges, constraints and requirements, and ability to clearly understand and articulate development schedules and budgets.

The Senior Manager (Production) should be able to work in a highly cross-functional, collaborative environment, partnering with multiple disciplines across Game Development, QA & Release Management, Finance, Marketing, PR and User Research. You will play a critical role in delivering our projects on time and on budget, while also keeping in mind the best interest of our players.

Responsibilities:

• Lead day-to-day publishing production on multiple AAA port projects, under stewardship of Production Director and Sports Leadership Team.
• Partner with studios to define and execute along the project's milestones and key development beats, support delivery and trajectory evaluation.
• Act as a trusted advisor to both development studio and 2K, building positive relationships while providing critical development insights.
• Help drive decisions that impact the overall success of the project, balancing evolving constraints against ambitious and commercial goals.
• Skilled at tailoring communication and ensuring clarity across publishing subject matter experts and our studio partners.
• Demonstrates excellence in creative problem solving to formulate recommendations against difficult/important problems and issues within their verticals
• Responsible for the project's budget, managing both internal and external development spend.
• Mentor peers and junior production staff.

• 5+ years of shipping titles in a publishing role, ideally with experience in mobile games and shipping ports of AAA games
• Experience working as a Senior Publishing Producer with seasoned development teams, able to build strong rapport and mutual respect, while influencing to drive the best possible development outcomes.
• Experience articulating progress with external partners on Development Milestone Builds, including development updates, risks/mitigations, and budgets.
• Detailed knowledge of game development process, production methodologies and toolsets, especially as it relates to adapting AAA games to mobile ports or other platform ports
• Deep knowledge of iOS and Android technical requirements to ship, and able to craft development timelines around these accordingly.
• Experience with Unity engine
• Ability to drive complex issues to resolution and ensure studio and cross-team alignment.
• Ability to manage multiple project areas and align them with overall franchise goals.
• Ability to manage P&L across multiple titles.
• Strong communication and relationship-building skills.

Compensation Range: $45-48/hr.

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process **

Benefits:

· 75% of employee-only Medical & Dental coverage

· Vision – opt-in available

· 401K

· PTO

· Laptop

· Life Insurance, Disability Insurance, AD&D coverage

· Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance – opt-in available

See more jobs at JeffreyM Consulting

Apply for this job