Work Location: USA Remote (AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, ME, MI, MT, NC, NE, NJ, NV, NY, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI)

Please note: as a research intern, your work will be focused entirely on teaching and validating the AI engine. This internship does NOT involve any programming, engineering, coding, or development opportunities.

Prefer PST Time Zone.

Please be aware that a commitment of at least 40 hours per week is necessary for this position.

The Research Internship is a non-traditional role in which you will be working with a new Software Startup company focused on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.

This internship is for 3 months with the possibility to extend which will help you gain skills in AI, data analytics, and exposure to additional software and the software development processes. In addition, you will get exposure to User Centric design.

Responsibilities: 

• Work collaboratively in a fast-paced environment
• Execute Use Case scenarios across different software programs 

• Collect and analyze data on how our AI performs
• Learn new software programs on the job

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Candidate must already reside in one of the following states: AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, ME, MI, MT, NC, NE, NJ, NV, NY, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI
• Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), Reporting/BI (eg Tableau, Power BI),
• Pursuing a degree (or recently graduated) in Statistics, Mathematics, Data Science, Cognitive Science, or anything AI related
• Ability to learn on the job
• Ability to assist in system troubleshooting and resolution
• Exemplify the quality of doing "whatever it takes," including a high level of accountability, transparency, and teamwork

Keywords provides all its contingent workforce with:

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching

See more jobs at Keywords Studios

Apply for this job

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $22 - $27/hr DOE and location

The Research Associate is a non-traditional role in which you will work on our data collection and quality team focusing on the improvement of an AI engine.

In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements, must possess solid research skills and be able to quickly paraphrase their findings, and will be called upon to evaluate Large Language Model (LLM) prompts written by others

The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time

This role provides opportunities for career advancement.

Note: There is no coding or software development as part of this role.

What You'll Achieve (Responsibilities): 

• Work collaboratively in a fast-paced environment
• Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts
• Given examples, generate similar prompts and responses
• Execute different Use Cases collecting Data in support of AI engine
• Fine-tune AI training prompts for more consistent results
• Work with a small team of Data Specialists in annotation and labeling projects.·
• Engage and assist in regular team training
• Help identify areas for process improvements
• Assist in documenting processes
• Quantitative and Qualitative feedback
• Provide feedback on tools being used and on potential alternatives
• Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions
• Learn new software programs on the job
• Providing supporting documentation when the AI fails

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Preferred prior work experience or college studies in AI
• Process-oriented, focused on problem-solving, an effective communicator, efficient, and highly organized, with strong attention to detail
• An ability to learn, document, and work with the team on new technologies and processes
• Ability to gain new skills and knowledge through hands-on experience
• Experience in assisting in system troubleshooting & finding resolutions
• Keen eye for detail
• Strong Communication Skills (Oral and Written)
• Demonstrated ability to work independently
• Strong time management skills
• Exemplify the quality of doing "get it done attitude," including a high level of accountability, transparency, and teamwork first & foremost

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

We are seeking an experienced and detail-oriented External Resource Management Lead to oversee and optimize resource management processes within the gaming localization industry. This role focuses on managing a diverse pool of resources, including text translators, audio specialists, and DTP (Desktop Publishing) professionals, to ensure seamless project execution. As the Resource Lead, you will lead a team and work closely with Sr. Production Managers, Project Managers, Quality Assurance teams, and external vendors to deliver high-quality localized gaming experiences. 

Key Responsibilities 

Resource Planning and Team Management: 

• Lead the resource management team for a portfolio, ensuring the effective assignment of translators, audio engineers, voice-over talent, and DTP specialists for gaming localization projects. 

• Forecast resource requirements based on project pipelines and align allocations accordingly. 

• Maintain and expand a database of qualified resources, including freelancers and vendors, to meet project demands. 

Operational Efficiency and Workflow Optimization: 

• Develop and implement resource allocation strategies for text, audio, and DTP tasks, ensuring efficiency and scalability. 

• Streamline workflows and tools to optimize collaboration between departments and minimize project delays. 

• Monitor resource utilization rates and adjust processes to improve productivity and minimize downtime. 

Vendor and Partner Management: 

• Build and maintain strong relationships with external vendors, freelance talent, and in-house teams. 

• Evaluate vendor performance, negotiate contracts, and ensure adherence to quality standards and delivery timelines. 

• Key communicator of senior management and external resources. 

Project Collaboration: 

• Work closely with Sr. Production Managers, Project Managers to understand the specific requirements of each project. 

• Ensure the availability of resources skilled in handling complex and large-scale gaming projects across text, audio, and visual mediums. 

• Provide insights and recommendations for resource-related challenges and bottlenecks. 

Quality Assurance and Training: 

• Collaborate with quality assurance teams to maintain high standards for translations, audio production, and DTP deliverables. 

• Organize training and upskilling programs for resources to meet evolving gaming industry standards and client expectations. 

Budget Management: 

• Monitor resource budgets for localization projects, ensuring optimal use of allocated funds without compromising quality. 

• Provide detailed reporting on resource expenses, capacity planning, and cost-effectiveness. 

• Make opportunities to use tech enabled solutions and maximize use of Machine Translations within your portfolio  

Industry Expertise and Innovation: 

• Stay updated on localization trends, gaming technologies, and advancements in translation, audio, and DTP tools. 

• Proactively identify opportunities to innovate and improve resource management processes. 

Experience: 

• Minimum 5-8 years of experience in resource management, with at least 3 years in a leadership role within the localization and gaming industry. 

• Proven expertise in managing resources for text translation, audio production, and desktop publishing in gaming localization projects. 

Technical Knowledge: 

• Proficiency in CAT tools (e.g., Trados, memoQ), audio production software, and DTP tools (e.g., Adobe InDesign, Illustrator). 

• Familiarity with gaming file formats, localization workflows, and translation memory management. 

Skills: 

• Strong leadership and team management skills with the ability to inspire and guide a diverse team. 

• Excellent organizational and multitasking abilities to handle complex projects and competing priorities. 

• Negotiation and relationship management skills to build strong partnerships with vendors and resources. 

• Analytical mindset to assess resource performance and improve processes. 

Education: 

• Bachelor's degree in Translation, Localization, Project Management, or a related field. 

• Certifications in project management (e.g., PMP, Agile) or localization tools are a plus. 

Language Skills: 

• Fluency in English is mandatory; additional languages relevant to gaming markets are a plus. 

Preferred Qualities: 

• Passion for gaming and familiarity with gaming cultures and platforms. 

• Ability to work under pressure in a fast-paced, deadline-driven environment. 

• Strategic thinking with a proactive approach to problem-solving. 

• Competitive salary and comprehensive benefits package. 

• Opportunities for professional growth and leadership development in a dynamic global environment. 

• A chance to work on high-profile gaming localization projects for leading gaming companies. 

• A collaborative and innovative workplace culture that values creativity and teamwork. 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Spain

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

We are seeking an experienced and detail-oriented External Resource Management Lead to oversee and optimize resource management processes within the gaming localization industry. This role focuses on managing a diverse pool of resources, including text translators, audio specialists, and DTP (Desktop Publishing) professionals, to ensure seamless project execution. As the Resource Lead, you will lead a team and work closely with Sr. Production Managers, Project Managers, Quality Assurance teams, and external vendors to deliver high-quality localized gaming experiences. 

Key Responsibilities 

Resource Planning and Team Management: 

• Lead the resource management team for a portfolio, ensuring the effective assignment of translators, audio engineers, voice-over talent, and DTP specialists for gaming localization projects. 

• Forecast resource requirements based on project pipelines and align allocations accordingly. 

• Maintain and expand a database of qualified resources, including freelancers and vendors, to meet project demands. 

Operational Efficiency and Workflow Optimization: 

• Develop and implement resource allocation strategies for text, audio, and DTP tasks, ensuring efficiency and scalability. 

• Streamline workflows and tools to optimize collaboration between departments and minimize project delays. 

• Monitor resource utilization rates and adjust processes to improve productivity and minimize downtime. 

Vendor and Partner Management: 

• Build and maintain strong relationships with external vendors, freelance talent, and in-house teams. 

• Evaluate vendor performance, negotiate contracts, and ensure adherence to quality standards and delivery timelines. 

• Key communicator of senior management and external resources. 

Project Collaboration: 

• Work closely with Sr. Production Managers, Project Managers to understand the specific requirements of each project. 

• Ensure the availability of resources skilled in handling complex and large-scale gaming projects across text, audio, and visual mediums. 

• Provide insights and recommendations for resource-related challenges and bottlenecks. 

Quality Assurance and Training: 

• Collaborate with quality assurance teams to maintain high standards for translations, audio production, and DTP deliverables. 

• Organize training and upskilling programs for resources to meet evolving gaming industry standards and client expectations. 

Budget Management: 

• Monitor resource budgets for localization projects, ensuring optimal use of allocated funds without compromising quality. 

• Provide detailed reporting on resource expenses, capacity planning, and cost-effectiveness. 

• Make opportunities to use tech enabled solutions and maximize use of Machine Translations within your portfolio  

Industry Expertise and Innovation: 

• Stay updated on localization trends, gaming technologies, and advancements in translation, audio, and DTP tools. 

• Proactively identify opportunities to innovate and improve resource management processes. 

Experience: 

• Minimum 5-8 years of experience in resource management, with at least 3 years in a leadership role within the localization and gaming industry. 

• Proven expertise in managing resources for text translation, audio production, and desktop publishing in gaming localization projects. 

Technical Knowledge: 

• Proficiency in CAT tools (e.g., Trados, memoQ), audio production software, and DTP tools (e.g., Adobe InDesign, Illustrator). 

• Familiarity with gaming file formats, localization workflows, and translation memory management. 

Skills: 

• Strong leadership and team management skills with the ability to inspire and guide a diverse team. 

• Excellent organizational and multitasking abilities to handle complex projects and competing priorities. 

• Negotiation and relationship management skills to build strong partnerships with vendors and resources. 

• Analytical mindset to assess resource performance and improve processes. 

Education: 

• Bachelor's degree in Translation, Localization, Project Management, or a related field. 

• Certifications in project management (e.g., PMP, Agile) or localization tools are a plus. 

Language Skills: 

• Fluency in English is mandatory; additional languages relevant to gaming markets are a plus. 

Preferred Qualities: 

• Passion for gaming and familiarity with gaming cultures and platforms. 

• Ability to work under pressure in a fast-paced, deadline-driven environment. 

• Strategic thinking with a proactive approach to problem-solving. 

• Competitive salary and comprehensive benefits package. 

• Opportunities for professional growth and leadership development in a dynamic global environment. 

• A chance to work on high-profile gaming localization projects for leading gaming companies. 

• A collaborative and innovative workplace culture that values creativity and teamwork. 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

We are seeking an experienced and detail-oriented External Resource Management Lead to oversee and optimize resource management processes within the gaming localization industry. This role focuses on managing a diverse pool of resources, including text translators, audio specialists, and DTP (Desktop Publishing) professionals, to ensure seamless project execution. As the Resource Lead, you will lead a team and work closely with Sr. Production Managers, Project Managers, Quality Assurance teams, and external vendors to deliver high-quality localized gaming experiences. 

Key Responsibilities 

Resource Planning and Team Management: 

• Lead the resource management team for a portfolio, ensuring the effective assignment of translators, audio engineers, voice-over talent, and DTP specialists for gaming localization projects. 

• Forecast resource requirements based on project pipelines and align allocations accordingly. 

• Maintain and expand a database of qualified resources, including freelancers and vendors, to meet project demands. 

Operational Efficiency and Workflow Optimization: 

• Develop and implement resource allocation strategies for text, audio, and DTP tasks, ensuring efficiency and scalability. 

• Streamline workflows and tools to optimize collaboration between departments and minimize project delays. 

• Monitor resource utilization rates and adjust processes to improve productivity and minimize downtime. 

Vendor and Partner Management: 

• Build and maintain strong relationships with external vendors, freelance talent, and in-house teams. 

• Evaluate vendor performance, negotiate contracts, and ensure adherence to quality standards and delivery timelines. 

• Key communicator of senior management and external resources. 

Project Collaboration: 

• Work closely with Sr. Production Managers, Project Managers to understand the specific requirements of each project. 

• Ensure the availability of resources skilled in handling complex and large-scale gaming projects across text, audio, and visual mediums. 

• Provide insights and recommendations for resource-related challenges and bottlenecks. 

Quality Assurance and Training: 

• Collaborate with quality assurance teams to maintain high standards for translations, audio production, and DTP deliverables. 

• Organize training and upskilling programs for resources to meet evolving gaming industry standards and client expectations. 

Budget Management: 

• Monitor resource budgets for localization projects, ensuring optimal use of allocated funds without compromising quality. 

• Provide detailed reporting on resource expenses, capacity planning, and cost-effectiveness. 

• Make opportunities to use tech enabled solutions and maximize use of Machine Translations within your portfolio  

Industry Expertise and Innovation: 

• Stay updated on localization trends, gaming technologies, and advancements in translation, audio, and DTP tools. 

• Proactively identify opportunities to innovate and improve resource management processes. 

Experience: 

• Minimum 5-8 years of experience in resource management, with at least 3 years in a leadership role within the localization and gaming industry. 

• Proven expertise in managing resources for text translation, audio production, and desktop publishing in gaming localization projects. 

Technical Knowledge: 

• Proficiency in CAT tools (e.g., Trados, memoQ), audio production software, and DTP tools (e.g., Adobe InDesign, Illustrator). 

• Familiarity with gaming file formats, localization workflows, and translation memory management. 

Skills: 

• Strong leadership and team management skills with the ability to inspire and guide a diverse team. 

• Excellent organizational and multitasking abilities to handle complex projects and competing priorities. 

• Negotiation and relationship management skills to build strong partnerships with vendors and resources. 

• Analytical mindset to assess resource performance and improve processes. 

Education: 

• Bachelor's degree in Translation, Localization, Project Management, or a related field. 

• Certifications in project management (e.g., PMP, Agile) or localization tools are a plus. 

Language Skills: 

• Fluency in English is mandatory; additional languages relevant to gaming markets are a plus. 

Preferred Qualities: 

• Passion for gaming and familiarity with gaming cultures and platforms. 

• Ability to work under pressure in a fast-paced, deadline-driven environment. 

• Strategic thinking with a proactive approach to problem-solving. 

• Competitive salary and comprehensive benefits package. 

• Opportunities for professional growth and leadership development in a dynamic global environment. 

• A chance to work on high-profile gaming localization projects for leading gaming companies. 

• A collaborative and innovative workplace culture that values creativity and teamwork. 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, United Kingdom

Area of Work: Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $35 - $40 /hr DOE and location

This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones.   This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.

Responsibilities:

• Manage a team of 50 employees including Performance Management
• KPI Management
• Process improvement
• Work in a fast-paced environment
• Work collaboratively with engineers, researchers, and product managers
• Ensure proper documentation and instructions are in place for remote teams
• Manage the successful delivery of hand-offs from the US team to remote teams
• Manage scope of work and deliverables for team
• Learn new software programs on the job
• Think strategically about end-to-end processes and how to improve them
• Execute and Deliver on Process improvements 

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Strong People Management Skills (3 years of experience)
• Strong Collaboration Skills
• Comfortable launching new projects (3 plus years’ experience leading projects)
• Comfortable presenting research findings and insights
• Critical thinking and problem-solving skills (solution oriented)
• Ability to multi-task
• Great Excellent interpersonal and communication skills
• Exceptional Organization skills
• Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), project management (eg, JIRA, Asana)
• Ability to assist in system troubleshooting and resolution

• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $27 - $35 /hr DOE & location

The Senior Research Associate is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team.

You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.  

As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members.  You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area.

Responsibilities: 

• Work collaboratively in a fast-paced environment
• Lead and Manage team members in execution of projects/tasks
• Setting of targets for the team (KPIs) for projects
• Monitoring of progress against KPIs
• Attending daily stand-ups with Client
• Trouble-shooting (reproducing) errors and answering questions for the Team
• Performing Quality Audits
• Contributing to the Completion of the Daily and Weekly Reports
• Develop, and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identification of risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Technical aptitude or experience working with AI

• Leadership experience and Performance Management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong Organization skills
• Critical thinking and problem-solving skills
• Strong Analytical skills
• Process Improvement experience
• Strong aptitude of working with Google sheets, Zoom, and Slack

• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost

• Ability to learn on the job

Desirable:

• A completed college degree in Computer Science, Math, Statistics, or Cognitive Science

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $26 - $29 /hr DOE & location

The Technical Research Associate is a non-traditional role in which you will work on our data collection team. You have a background in QA or data analysis and are comfortable learning new software skills on the job. You will be focused on training AI to interact with humans in entirely new ways.

What You'll Achieve (Responsibilities): 

• Work collaboratively in a fast-paced environment
• Execute different Use Cases collecting Data in support of AI engine
• Conduct Data Analysis on how the AI performs comparatively to User data
• Provide feedback on how to improve the AI
• Create and Execute Prompts
• Learn new software programs on the job
• Providing supporting documentation when the AI fails

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Excellent communication skills (written and oral)
• Strong Organization and Time Management Skills
• Experience in assisting in system troubleshooting & finding resolutions
• Preferred prior work experience or college studies in AI
• Technical aptitude in one or more of the following:

- Spreadsheets (eg, Excel, Google Sheets)

- Email/calendar (eg Outlook, Gmail)

- Project management (eg, JIRA, Asana)

• Ability to gain new skills and knowledge through hands-on experience
• Keen eye for detail
• Demonstrated ability to work independently
• Strong time management skills
• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients.

Responsibilities:

●      Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi

●      Developing CI/CD pipelines for Cloud Deployments

●      Developing custom automation (Lambda Functions/ Azure functions)

●      Efficient with programming languages (Python, JavaScript, bash, powershell, C#)

●      Managing code repositories and performing peer code reviews

●      Ability to maintain the code hygiene and writing test cases for the solutions.

●      Mentoring and training implementation engineers

●      Assist with proof of concepts for strategic and enterprise customers

●      Work side-by-side with customers to design, build, and deploy complex integrations

●      Establish partnerships and strategic relationships with contacts at our biggest brands

●      Time management is critical and should be able to manage multiple tasks/projects simultaneously.

●      Analyze and audit existing Helpshift implementations for the purpose of making improvements

●      Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions

●      Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product

●      Occasional travel to client site or other offices (up to 25%)

●      You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management

●      Proven experience translating ambiguous customer requirements into actionable technical solutions

●      You are proficient with any of: Python, Go, C#, Node.js, Powershell

●      You are proficient with deploying cloud solutions on AWS or Azure (preferred)

●      You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing

●      You are exceptionally organized and a project manager at heart

●      Understanding of Object-Oriented Programming concepts

●      You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated

●      You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike

●      You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel

●      You are curious about complex systems and a natural problem solver

●      Build rapport with customers as a consultative seller

●      Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time

●      Experience with Kubernetes and containerization technologies in cloud environments a plus

●      Working EST/PST hours

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

• Salary: $90,000 (yearly gross)
• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $27- $31 /hr DOE & location

The Product Planner is an integral role providing organization and documentation to a team of 50.  

This role will coordinate resource allocation, ensure documentation for projects is created and up to par for the team, and provide support to the Project Lead and Seniors in the roll-out of new projects.  In this role a strong attention to detail, excellent time management/organization and documentation skills are required.

Responsibilities:

• Representing various clients’ software to provide enhanced AI solutions to boost their business productivity.
• Create Use case scenarios derived from client solutions utilizing tailored AI solutions.
• Execute delivering your thoughts on the opportunities for improvement.
• Maintain and improve processes that support the creation of the Use Cases.
• Attend meetings as appropriate.
• Independently identify operational inefficiencies and work to mitigate them.
• Assist with other duties as needed.

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

• Excellent communication skills both written and oral
• Strong Organization and Time Management Skills
• Ability to translate technical documents into documentation for non-technical users
• Experience allocating and tracking resources to projects
• Experience in assisting in system troubleshooting & finding resolutions
• Preferred prior work experience or college studies in AI
• Technical aptitude in one or more of the following:

- Spreadsheets (e.g., Excel, Google Sheets)

- Email/calendar (e.g., Outlook, Gmail)

- Project management (e.g., JIRA, Asana)

• Ability to gain new skills and knowledge through hands-on experience
• Keen eye for detail
• Demonstrated ability to work independently
• Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost

At KeyWords we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

See more jobs at Keywords Studios

Apply for this job

Keywords is an international technical services provider to the global games industry.
Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

http://www.keywordsstudios.com/

The Games Linguist position will be based at Keywords International Limited HQ in South County Business Park, Leopardstown, Dublin 18, Ireland. This is a unique opportunity to be part of a team focusing on community and in game content for a leading social games publisher. 

The role is to translate and trans create from English into Korean player support, community and in game content for mobile games. The linguist may also test the games in their native language. 

This role requires excellent language skills, creativity and a passion for Games. 

Duties and Responsibilities

• Translate/trans create in game, player support and community content from English to Korean to a high-quality standard
• Perform Quality Assurance tasks in a variety of published content (games, websites, etc.)
• Be responsible for all linguistic aspects of the translations you are assigned to ensure the best possible quality is achieved
• Suggest process improvements that will deliver on goal of optimal translation quality
• Collaborate with linguists in other languages on cross group Quality objectives

• Native level Korean speaker
• Passion for games industry
• Educational qualification in linguistics
• Experience in translation, copywriting or linguistics
• Excellent verbal and written linguistic skills both in Korean and English
• Good PC knowledge, including knowledge of MS office products is essential (basic knowledge of excel, or willingness to learn) 
• Must be self-motivated and able to operate in a dynamic and fast-paced environment
• Strong interpersonal skills

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Ireland, Dublin

Area of Work: Localization

Service: Globalize

Working Pattern: Full Time, Hybrid

See more jobs at Keywords Studios

Apply for this job

Are you an experiencedCreativelooking for a great job in an award-winning studio, working on amazing video games advertising? Read on…

About Maverick:

Maverick by name, maverick by nature. Maverick is one the most experienced games agencies in the world, having grown and adapted alongside the games industry since 1995.

We are a full-service advertising agency, working for games developers, publishers, and brands. We deliver end-to-end creative solutions that range from single pieces of content to full integrated campaigns. Our agency ethos is simple: be authentic in who we are, how we work and what we create. If we do that, then success will follow for our clients (and us).

For nearly 30 years, we’ve been creating trail-blazing & award-winning work for the world’s most prestigious games publishers, developers and brands. Our top-notch team of creatives, designers and producers are always ahead of the game, ready to take client’s marketing to the next level.

At Maverick, we know a diverse workforce only elevates the great work we do. As such, we are an equal opportunities employer, and we take diversity and inclusion seriously.

Maverick regularly assesses and reviews the environmental impact of our operations. We always strive to be as green as we can.

If this sounds like somewhere you want to work, apply today!

Job title:Creative

Reports to:Creative Director

Contacts:ECD, Head of Creative Services, Creative Directors, Creatives, Editors, Producers, Account Handlers

Summary:

Deliver the creative vision of project(s) and make creative decisions to deliver the most effective communications solution to the client brief.

Responsibilities:

• Get immersed in the client brief and the Maverick creative treatment, across multiple simultaneous projects.
• Research and stay up to date, particularly with social platforms, finding new, inventive ways to engage audiences online.
• Develop Proposal(s) – scripting, sequences to be captured, shot, storyboards, graphics, music choice, sound, key stylistic references, production/logistic notes etc.
• Perform “hands on” capture, design, editing, animation etc. as required.
• ‘Own’ the creative direction and quality of projects throughout production.
• Support Creative Directors as a creative excellence gatekeeper – great attention to detail and always pushing for highest quality creative.
• Make and check media versions.
• Look after the project data.
• Make it Maverick; Be Creative and Make It Happen!

Targets/Objectives:

• Creative work meets (and exceeds!) client expectations i.e. is “on-brief”.
• High level of attention to detail and standards on all elements of work from documentation to project delivery. Keen eye for spotting errors and inconsistencies.

Skills & Experience Required:

• Hands on design, editing, animation skills.
• Ability to take, ideate and respond to multiple briefs at all stages (pitch through to post-production.
• Well organised with experience in media admin / management and quality control.
• Great creative problem solver – thinks outside of the box.

• 24 Days Annual Leave, plus UK Bank Holidays
• An extra day off on your birthday
• 5 Charity days per year
• Private Medical Care
• Group Income Protection & Group Life Assurance
• Employee Assistance Program (EAP)
• Employer Pension Contributions
• Cycle Scheme
• Electric Car Scheme
• Perkbox
• And many more!

Role Information: EN

Studio: Maverick

Location: Europe, United Kingdom, London

Area of Work: Marketing

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

See more jobs at Keywords Studios

Apply for this job

Are you an experiencedAssociate Creative Directorlooking for a great job in an award-winning studio, working on amazing video games advertising? Read on…

About Maverick:

Maverick by name, maverick by nature. Maverick is one the most experienced games agencies in the world, having grown and adapted alongside the games industry since 1995.

We are a full-service advertising agency, working for games developers, publishers, and brands. We deliver end-to-end creative solutions that range from single pieces of content to full integrated campaigns. Our agency ethos is simple: be authentic in who we are, how we work and what we create. If we do that, then success will follow for our clients (and us).

For nearly 30 years, we’ve been creating trail-blazing & award-winning work for the world’s most prestigious games publishers, developers and brands. Our top-notch team of creatives, designers and producers are always ahead of the game, ready to take client’s marketing to the next level.

At Maverick, we know a diverse workforce only elevates the great work we do. As such, we are an equal opportunities employer, and we take diversity and inclusion seriously.

Maverick regularly assesses and reviews the environmental impact of our operations. We always strive to be as green as we can.

If this sounds like somewhere you want to work, apply today!

Job title:Associate Creative Director

Reports to:Creative Director

Responsible for:Junior Creative(s)

Contacts:ECD, Head of Creative Services, Creatives (all levels), Producers, Account Handlers

Summary:

Deliver (and support the delivery) of outstanding video game advertising content (trailers, cinematics, TV spots, artwork and social). Help steer the creative vision of our projects, ensuring creative excellence at all stages.

Help to develop Maverick’s long-term creative vision and inspire others to play their part in achieving that.

As part of Maverick’s leadership, help to steer the department in a sustainable, efficient and positive way – both inside and outside of projects.

Responsibilities:

• Take our clients marketing and communications needs and translate these into creative strategies that achieve business missions and objectives.
• Get immersed in IP’s, our clients and their briefs and the Maverick creative treatments across multiple simultaneous projects.
• Oversee the wider creative team on assigned projects – delegating, organising and leading.
• Direct assigned creative briefs through development and production to delivery ensuring our work is produced on-brief, on-time and with creative merit.
• ‘Own’ the quality of creative output on projects with the Creative Directors.
• Alongside Creative Directors act as a creative excellence gatekeeper– great attention to detail and always pushing for highest quality creative.
• Research and stay up to date, particularly with social platforms, finding new, inventive ways to engage audiences online.
• Where possible, add creative consultancy, insight, ideation and practical support to creative or strategic opportunities.
• Communicate to the creative and production teams approximate timescales for development.

Targets/Objectives:

• Creative work meets (and exceeds) client expectations i.e., is “on-brief.”
• Add value to / help develop existing client relationship by expanding our offerings to include social media ideation and execution.
• Recruitment of new talent and new creative suppliers to projects.
• Where possible, aid in the acquisition of new clients, or add value to new client relationships by expanding our creative offerings to include social media ideation and execution.
• High level of attention to detail and standards on all elements of work from documentation to project delivery. Keen eye for spotting errors and inconsistencies.
• Know when to delegate and guide others – not always hands on.
• Support more junior members of the team.
• Find, qualify and develop a list of specialist freelancers who are able to support on the creative delivery of projects and build capacity in the area of social and technology.

Skills & Experience Required:

• Significant knowledge of each step of the trailer/promo production process.
• Ability to manage high value, highly visible single client account.
• Hands on design, editing, animation skills.
• Oversight of both internal / external resources throughout the creative / design / delivery process.
• Ability to lead, manage, mentor and motivate creatives and staff generally.
• Ability to take, ideate and respond to multiple briefs at all stages (pitch through to post-production).
• Ability to delegate.
• Well organised with experience in media admin / management and quality control.
• Great creative problem solver – thinks outside of the box.

• 24 Days Annual Leave, plus UK Bank Holidays
• An extra day off on your birthday
• 5 Charity days per year
• Private Medical Care
• Group Income Protection & Group Life Assurance
• Employee Assistance Program (EAP)
• Employer Pension Contributions
• Cycle Scheme
• Electric Car Scheme
• Perkbox
• And many more!

Role Information: EN

Studio: Maverick

Location: Europe, United Kingdom, London

Area of Work: Marketing

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords Studios Italy, part of the global Keywords Group, is a leader in international media localization, translation, voice recording, localization testing, and content creation. Operating through a strong network of professionals worldwide, we deliver high-quality services to a diverse range of clients. 

As a Junior AR Accountant, you will join our central, multilingual shared services accounting team based in Milan, providing vital support to our subsidiaries across various countries. This role is ideal for a finance professional with 2-3 years of experience seeking to grow in a dynamic, international environment. 

As Junior AR Accountant you will be responsible for supporting the accounts receivable operations and contributing to the financial health of Keywords Studios. Tasks include: 

Customer Invoicing 

• Assist in generating and managing invoices for clients across multiple countries 

• Ensure accuracy and compliance with local and corporate financial policies  

Intercompany Rebilling Support 

• Support intercompany transactions by ensuring proper documentation and timely processing 

Credit Collection 

• Monitor accounts receivable balances and assist in following up with clients for timely payments 

Month-end Close and Reconciliations 

• Participate in month-end activities, such as preparing AR schedules and reconciling accounts 

• Assist in identifying and resolving discrepancies in AR balances  

Compliance and Documentation 

• Ensure proper record-keeping of AR activities in alignment with internal and external audit requirements 

• Follow internal control and contribute to maintaining compliance with financial standard 

Technical Skills 

• Diploma in Accounting or Related Field, or a Bachelor’s Degree in Economics or Finance  

• 2 to 3 years of experience in a similar AR or finance-related role, preferably in a multinational environment  

• Strong proficiency in MS Excel and general aptitude for working with IT systems  

• Candidates holding experience using Netsuite, Coretime or Salesforce will be given preference.  

• Fluency in English and Italian  

Behavioural Skills 

• Highly organized with attention to detail and a proactive attitude  

• Strong team player who collaborates effectively with colleagues and departments 

• Motivated to learn and develop skills in a fast paced, international setting  

Welfare 

Tickets 

Fringe Benefits 

Learing and Dev 

Hybrid  

See more jobs at Keywords Studios

Apply for this job

About MPG:

At The Multiplayer Group (MPG), we specialise in creating the highest standard of mind-blowing multiplayer experiences for our partners, through Co-Dev and Full-Dev projects.

Our people-first culture fosters a welcoming environment and a diverse team of talented people from across the globe.

We have a flexible approach to working that makes room for real life.

With our team spread far and wide, we're always looking for ways to bring our people together, whether that's online or in person.

Our giving back philosophy is centred around our local communities, education, and sustainability. We’re proud to say we’ve been Climate Positive since 2020!

Your mission:

We are actively recruiting a Senior level Generalist Animator with strong animation and technical animation skills to help MPG deliver the best possible animation support for our games.

You are a highly experienced generalist animator, with a great eye for detail, who is always striving to push their work to the highest possible level. You can be relied upon to consistently create exceptional quality content, happy to turn your hand to any new challenge, creative or technical.

What you'll be doing: 

• Creating high-quality keyframe responsive and stylised animation that supports gameplay
• Work with the Designers, and Engineers to integrate and maintain animation for games. 
• Help to develop and define the animation pipeline needs and improvements for a range of projects.
• Contribute to the conceptualisation of character behaviours and abilities.
• Create dynamic/performant rigs for characters, creatures, weapons, vehicles and props and maintain them throughout the production.
• Assist in developing a pipeline that achieves high visual quality and performance.
• Take part in animation reviews and processes, providing feedback on ideas and content.

What we'll need from you:

• Have a high level of quality work, taking on constructive criticism where necessary
• Ability to support many stages of animation development, from pre-production to final.
• Expert knowledge of Maya or equivalent, with knowledge in rigging/skinning. 
• Strong creative and technical problem-solving skills. 
• Animation experience with a wide variety of characters, primarily humanoid, but quadruped, creatures and prop assets are a bonus.
• Should have an enthusiastic, can-do attitude, happy to accept animation and technical challenges.
• Have excellent communication and collaboration skills. able to interact with team members of different disciplines and solve creative problems.
• Experienced and knowledgeable when working with Unreal, with an understanding of implementation from design to engine.
• Knowledgeable in in-game optimization and performance, whilst understanding animation and gameplay intentions within projects.

What would help: 

• Experience creating tools for artists and animators using the moderate scripting languages MEL/ Python.
• Desire to work between animation and technical animation needs
• Experience in a similar role is desirable.

• Flexible working: We were remote-friendly way before it was cool. We want to give you the flexibility you need to perform your best at work, and look after your home life too, so we have core hours that make room for real life.
• Support & wellbeing: From dedicated mental health first-aiders to therapy and coaching through our wellbeing partner, Myndup, private medical insurance and even a weekly exercise class live-streamed from the UK office - we provide the tools you need to stay happy and healthy.
• Pension and life cover: We've got your back with a solid pension plan that helps you level up your retirement savings effortlessly. Plus, our life insurance policy gives your family the ultimate protection boost.
• Time for you: Booking a holiday? We offer a minimum of 25 vacation days, as well as a paid break over the winter holiday. Plus there’s an additional 3 Volunteering Days per year for you to invest time in your local communities and causes that matter.
• Parental leave: Family comes first. We offer parental leave to support your journey as a parent or caregiver, giving you the flexibility to balance your professional and personal responsibilities.
• Levelling up: Whichever path you wish to take, there’s tonnes of ways to earn XP. Everyone at MPG has access to an annual L&D budget, allowing you to purchase the materials you need for learning in your spare time. There’s also a large hub of Expert Talks, Game Jams and exciting mentoring opportunities.
• Getting together: We're always looking for ways to bring people together. Every team member has a dedicated Entertainment Allowance for socialising with others at MPG. We also host regular chances to have fun as a team - online and in person - as well as monthly company-wide meetings, Expert Talks and Tea Times with Andy (our CEO!)

See more jobs at Keywords Studios

Apply for this job

Note that the role offers a WFH setup, however, all Manila team members are still expected flexibility to report onsite based on business needs. As for the work schedule, the role is expected to align its schedule to stakeholders based in Manila and Montreal, so working within those time zones based on business need is required.

• Overseeing the contracts process for Player Engagement
• Reviewing, drafting and negotiating legal contracts, including master service agreements (MSAs), statements of work (SOWs), quotes, operational requirements, data privacy agreements (DPAs) and non-disclosure agreements (NDAs), and ensuring that any potential issues are flagged for consideration internally within the group
• Liaising with the group’s Sales, Legal, Information Security, Production and Finance teams to ensure that contracts are moved through the contract workflow quickly and efficiently.
• Processing new contract requests and providing the necessary information required with a view to progressing contracts through to signing stage.
• Managing files and working independently to see matters through to completion.
• Carrying out audits on the contract database and flag contracts coming up for expiry/renewal.
• Arranging for the signing of contracts using DocuSign.
• Ensuring that contracts are filed correctly with the necessary information within the group’s customer relationship management (CRM) Salesforce system.
• Identifying inefficiencies in the contracts workflow and working with the Contracts team to improve the function.
• Any other related duties as required from time to time

• Prior experience working in-house or at a law firm required.
• Educated to degree level.
• Experience negotiating and drafting legal contracts.
• Understanding of basic legalese and standard legal contract terminology.
• Experience working independently and as part of a team in a fast-paced environment.
• Ability to multi-task and to handle a large number of concurrent requests of a time sensitive nature by being flexible, organized and able to prioritize and manage own workload.
• Excellent project management and communication skills and strong attention to detail.
• A “can do” attitude and good work ethic.
• Creative and innovative thinking with a view to balancing commercial demands against legal risk.
• Ability to communicate professionally, effectively and persuasively, including by explaining potentially complex clauses in a simple manner.
• Strong interpersonal and presentation skills along with the ability to work effectively with others at all levels of the organization.
• Experience working with CRM tools such as Salesforce an advantage.
• Fluent in written and spoken English (additional languages are an advantage but not required).

• Hybrid work setup (onsite work is not fixed and will only depend on business needs)
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
• Non-taxable Allowances

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords Studios Italy, part of the global Keywords Group, specializes in international media localization, translation, voice recording, localization testing, and international content creation. Through a robust network of project managers, recording studios, and professional linguists, we deliver world-class services to clients worldwide. 

As an AR Accountant, you will join our central, multilingual shared services accounting team based in Milan. This team supports Keywords subsidiaries across various countries. The role requires a flexible approach, strong organizational skills, and the ability to collaborate effectively with cross-departmental teams, including Sales across multiple regions. 

This position is an urgent role.  

As an AR Accountant, you will play a pivotal role in the financial operations by focusing on the following areas: 

Global Invoicing  

• Manage customer invoicing processes for multiple international subsidiaries 

• Ensure timely and accurate issuance of invoices in compliance with the local regulations and company policies  

Intercompany Billing 

• Handle rebilling transactions between Keywords subsidiaries to ensure proper intercompany accounting and reconciliations  

Credit Collection 

• Proactively monitor and manage accounts receivable balances 

• Communicate with clients to ensure timely payment and resolve any disputes or discrepancies  

Month-end Close and Reconciliations 

• Perform AR related tasks during the monthly close process, ensuring accuracy and completeness 

• Reconcile accounts receivable and related accounts to ensure financial accuracy  

Compliance and Internal Controls 

• Adhere to internal audit standards, including SOX compliance, to maintain financial integrity  

• Support periodic audits by proving necessary documentation and explanations

Technical Skills 

• Diploma in accounting and/or degree in economics 

• Between 5  to 7 years of proven working experience in similar role, ideally in a shared service or multinational environment  

• Proficiency in MS Excel skills and strong IT systems skills 

• Fluent in English and Italian  

• Experience with Financial Tools such as Netsuite, Coretime and Salesforce will be considered an asset  

Behavioural Skills 

• Organized and results driven: Maintains a structured approach to tasks, effectively prioritizing deadlines and delivering high-quality outcomes  

• Strong team player: Collaborates effectively with colleagues, communicates with respect and supports others when possible 

• Proactive: Consistently seeking opportunities to improve processes and drive success

Welfare
Tickets
Fringe Benefit
Learning and Development
Hybrid Model

See more jobs at Keywords Studios

Apply for this job

Are you an experiencedSenior Account Managerlooking for a great job in an award-winning studio, working on amazing video games advertising? Read on…

About Maverick:

Maverick by name, maverick by nature. Maverick is one the most experienced games agencies in the world, having grown and adapted alongside the games industry since 1995.

We are a full-service advertising agency, working for games developers, publishers, and brands. We deliver end-to-end creative solutions that range from single pieces of content to full integrated campaigns. Our agency ethos is simple: be authentic in who we are, how we work and what we create. If we do that, then success will follow for our clients (and us).

For nearly 30 years, we’ve been creating trail-blazing & award-winning work for the world’s most prestigious games publishers, developers and brands. Our top-notch team of creatives, designers and producers are always ahead of the game, ready to take client’s marketing to the next level.

At Maverick, we know a diverse workforce only elevates the great work we do. As such, we are an equal opportunities employer, and we take diversity and inclusion seriously.

Maverick regularly assesses and reviews the environmental impact of our operations. We always strive to be as green as we can.

If this sounds like somewhere you want to work, apply today!

Job title:Senior Account Manager

Reports to:Head of Client Services

Responsible for:Account Manager

Summary:

Management of efficient and effective relationships with prospective and existing clients. Includes day to day leadership of business development outreach (including pipeline management and pitch responses, leveraging Keywords Sales and Solutions teams where necessary), as well as delivery of live client projects, working in conjunction with Creative and Production teams.

Providing mentorship, guidance and clear timely performance feedback, as well as project-related support where appropriate.

Supporting the Leadership team, help to steer the department in a sustainable, efficient and positive way – both inside and outside of projects.

Responsibilities:

Business Development

• Manage and maintain a high-quality pipeline of potential Maverick clients, using a combination of cold prospecting, content-related outreach and attendance at key industry events.
• Support Studio Head and Head of Client Services in developing and delivering a tiered business development plan, comprising a tiered set of target clients and a bespoke engagement approach per tier. Manage this on a day-to-day basis and provide monthly progress reports for review.
• Maintain an up-to-date agency credentials document, comprising a clear articulation of Maverick’s expertise, services and experience, and be a confident and articulate advocate of the studio with clients and other third parties.
• Liaise with prospects / potential clients on pitch opportunities, ensuring a regular flow of relevant briefs and providing clear assessment of scope / scale of opportunity at a twice-weekly project qualification meeting.
• Work seamlessly with Keywords Sales and Client Solutions teams to unlock opportunities with existing Keywords clients, or to leverage broader Keywords reputation / expertise to target a new and mutually beneficial client organisation.
• Establish and develop an efficient working relationship with Keywords teams through weekly / fortnightly status sessions, regular ad-hoc work-share forums and other biz-dev related meetings as necessary. Make Maverick a go-to partner!
• Be a font of knowledge and a beacon of games and gaming industry insight, for the Maverick team. Regularly contribute engaging and inspirational content to the weekly Maverick huddle and represent our authenticity in gaming to colleagues and clients alike.
• Monitor the progress / performance of our business development programme, providing a monthly report on performance versus plan, live pitches and new opportunities requiring support.

Account Management

• Be the face of Maverick with our existing clients, working effectively with internal Production and Creative teams to deliver projects on brief, on budget and on time
• Between projects, maintain timely and engaging comms with client contacts to ensure Maverick is front-of-mind and our expertise / offering / recent work is clearly communicated.
• During projects, be the trusted and intelligent partner of our clients, communicating their requirements, decoding or contextualising feedback and ensuring they are fairly represented as work is developed.
• During projects, hold the tension internally, collaborating with Creative and Production colleagues to ensure strategic creative and commercial rigour, and high standards of creative output.
• After delivery, constructively review each project, leading sessions with client teams and contributing to debriefs with internal project teams. Seek out and act upon areas for improvement and work with Head of Client Service to communicate these effectively.

Marketing

Support Studio Head and Head of Client Services across the following key areas:

Web and Social:

• Management of content on maverickmedia.com, in particular the provision of regular case study content updates
• Management of Maverick’s LinkedIn and Instagram channels, comprising timely and insightful ad-hoc posts and a calendar of planned posts (work, relevant insight, awards etc.

Events:

• Support Studio Head and Head of Client Services in defining an annual events calendar, developing plans for Profile & Networking events nationally and internationally.
• Be an authentic representative of Maverick at some / all of these events, providing clear communication of our credentials and seeking out opportunities for engagement with new and existing / lapsed client contacts

PR:

• Support the Account Manager and third party PR lead in developing our profile across digital and traditional media
• Oversee the Account Manager in leading a cross-functional content creation team, identifying relevant opportunities and working with individuals to develop smart and engaging Maverick-centric output

Skills & Experience Required:

• Accomplished client services person with a passion for business development.
• Proven ability to cultivate relationships, inspire trust and unlock budget.
• Experience of managing multiple projects, and developing multiple client relationships.
• Natural and effective collaborator across internal and external teams - able to operate with client at heart (listening, interpreting, representing) but agency in mind (setting parameters, maintaining efficiency and demanding quality).
• Web and social literate – experience and interest in how to use online presence as a sales tool.
• Able to speak with gravitas, authenticity and passion about games and gaming

• 24 Days Annual Leave, plus UK Bank Holidays
• An extra day off on your birthday
• 5 Charity days per year
• Private Medical Care
• Group Income Protection & Group Life Assurance
• Employee Assistance Program (EAP)
• Employer Pension Contributions
• Cycle Scheme
• Electric Car Scheme
• Perkbox
• And many more!

Role Information: EN

Studio: Maverick

Location: Europe, United Kingdom, London

Area of Work: Marketing

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

See more jobs at Keywords Studios

Apply for this job

At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com We are seeking a highly skilled and experienced IT Support Managers to oversee first and second line support across our studios, globally. This will be via a follow-the-sun model across the time zones to allow a continuous escalation point for the business. The successful candidates will be responsible for overseeing the delivery of IT Support across our locations in a collaborative manner, whilst ensuring our team is providing an efficient and effective service to our internal users. This is an excellent opportunity for an experienced IT Support Lead or Manager with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Global Service Delivery Director and will involve working closely with colleagues to deliver a seamless service to our users.

Scope of Responsibilities:

• Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
• Drive an automation first, shift left mentality working across all IT teams.
• Create a strategy for centralized Service Desks for first line support.
• Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
• Utilize Knowledge Management to drive forth automation.

Full scope of tasks including but not limited to:

• Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
• Collaborate with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
• Deliver weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
• Ensure that all IT assets in the local offices are managed and maintained to a high standard.
• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
• Provide regular progress reports to senior management and stakeholders
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.
  

• A strong command of English and German (at least B2 level)
• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.
  

• Medical package
• MyBenefit Cafeteria Platform
• Employee Assistance Program
• Parking space
• No Dress Code
• Free hot and cold beverages
• Chill zone

See more jobs at Keywords Studios

Apply for this job

Keywords Studios Los Angeles is seeking highly skilled and detail-oriented Multilingual Live Caption Specialists for Live Captioning. As a Multilingual Live Caption Specialist, you will be responsible for providing real-time captioning for various live events, broadcasts, and presentations in multiple languages. You will play a crucial role in ensuring the accessibility of content for viewers around the world. This is an exciting opportunity for individuals with excellent language skills and a passion for captioning to join our team.

Responsibilities

• Provide real-time captioning for live events, broadcasts, and presentations in multiple languages
• Ensure the accuracy and synchronization of captions with the audio content
• Adhere to captioning guidelines and standards to provide an accessible experience for viewers
• Collaborate with the production team to meet captioning requirements and deadlines
• Conduct quality checks and revisions to maintain the highest standards of captioning
• Stay updated with the latest industry trends and advancements in live captioning technology.

If you would like to pursue freelance translation opportunities with us, please send us your CV in English, providing detailed information regarding your captioning experience.

Please make sure your CV shows us that you meet the following basic requirements:

• Proficiency in multiple languages, including English
• Proficiency in using professional live captioning software and equipment
• Strong attention to detail and ability to maintain accuracy under tight deadlines
• Extensive knowledge of captioning guidelines, including caption placement and formatting
• Familiarity with various captioning formats, such as WebVTT, and SRT
• Exceptional communication skills, both written and verbal
• Ability to work well independently and collaboratively as part of a team
• Flexibility to work outside normal business hours and on weekends, as needed
• Prior experience in live broadcasting or subtitling is a plus.
  

We apologize in advance for not being able to reply to the candidates who do not meet the listed requirements

While most work will be remote from home, certain assignments may require on-site presence at various locations.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

See more jobs at Keywords Studios

Apply for this job