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Lansweeper NV

An IT asset Management software.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

Headquarter Location:
Grembergen, Belgium
+30d

Senior UX Researcher

Lansweeper NVRemote job, Remote
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Lansweeper NV is hiring a Remote Senior UX Researcher

We’re looking for an experienced Senior UX Researcher to be the founding member of our UX Research team, and a welcome addition to the UX organisation. With an initial focus on quantitative research methods, you’ll build the foundations of how we get to know our customers and their needs. You’ll guide and support wider Product team members with their qualitative research activities, ensuring that all our decisions within the wider Product team are rooted in customer insight. 


As a member of the team... 

  • You will have a great deal of influence on our Product Roadmap, from ideation all the way through to launch 
  • You’ll maintain research repositories to ensure we’re getting the best out of our data and it is available to all organisation members 
  • We’ll look to you as the voice of the customer in UX ceremonies and activities
  • Designers, PMs, and Product Marketing will look to you for guidance in conducting iterative research 
  • You’ll communicate your research findings to your peers, keeping the customer at the heart of everything we do 
  • You are the subject matter expert for our Product Engagement & Adoption platforms 


A day in the life of a Senior UX Researcher at Lansweeper:

  • Engaging with Product Management to validate assumptions about upcoming roadmap items
  • Finding gaps in our customer knowledge and getting to work on resolving them
  • Running A/B tests, Feature Flagging or Beta tests to minimise risk during releases
  • Working with our Data Analysts and Product Marketing on uncovering impactful quantitative data
  • Collaborating with Product on our Early Adopter Program, driving initiatives and helping to refine the process
  • Participate in UX critiques, reviews, and ceremonies, finding opportunities to involve users in the design process
  • Evangelising proper research methods to cultivate an organisation full of user research advocates

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