Lighthouse Labs is looking to welcome a new Employer Partnerships Manager on a 12 month contract who will work closely with employers to identify and secure job opportunities and placements opportunities for Lighthouse Lab’s job-seeking graduates and alumni. As a Employer Partnerships Manager you will quickly build relationships with local and national employers and match their hiring needs in order to meet Career Services targets and outcomes.

You will be a key member of a highly successful Career Services team and will be responsible for building relationships with companies, recruitment agencies, professional associations, and other stakeholders to ensure the ongoing career development objectives of Lighthouse Lab’s graduates and alumni.

What you’ll be doing:

• Working to ensure various pipeline and conversion targets are met - source and engage with potential employers to promote Lighthouse Labs’ Career Services
• Developing in-depth knowledge of the local labour market and employers and being aware of national labour market trends and developments, specifically in the tech sector 
• Prospecting new employers (across Canada and abroad) through online and reach outs as well as attending various internal and external virtual events
• Working with local and national employers to build a relationship of trust and mutual benefit. 
• Pre-vetting new employers and re-engaging employers already within the LHL database system via email campaigns, cold calls/emails, generating new and following up on referrals and inbound leads
• Based on employers’ needs curating resumes to send to employers and setting follow-up processes to ensure efficient pipeline management and maximizing conversion rates
• Ensuring information is entered into the Applicant Tracking System (ATS), running weekly and monthly reports from ATS to ensure various KPIs are met, and analyzing efforts.
• Working closely with employers to identify and match suitable graduates and alumni with job/placement opportunities 
• Following-up to clarify and resolve issues with job-seekers, alumni, employers
• Being a part of delivering key Career Services messaging to students and act as the “industry expert” contributing to our best-in-class student experience.
• Providing coverage in running workshops with students such as Resume Writing, Interviewing and Job Search 
• Representing Lighthouse Labs and Career Services in a variety of virtual and in-person events
• Reporting directly to the Senior Manager, Employer Relations 
• Additional duties are required by management

What we need from you:

• Relevant experience - employer relations, BD, recruitment, career counselling, or other relevant direct experience working and supporting employers, business associations, and community partners)
• Proven sales and selling capability with high levels of quality in delivery 
• Demonstrated track record of excellence, consistently meeting and exceeding targets and KPIs.
• Enthusiastic and confident with proven communication, relationship building, and organization skills 
• Effective presentation skills 
• Ability to identify and maximize job opportunities
• Excellent listening and highly developed customer service skills
• Self-starter, self-motivated, and team player 
• Flexible and adaptable with great attention to detail

• Demonstrated an ability to work with a diverse student population

Why you’ll like the job:  

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• 100% employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services, and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive, and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!

Lighthouse labs is looking to hire a Part Time Web Instructor to help teach our content to our students. If you are passionate about teaching your craft and helping us usher in the next generation of Web Developers, this could be a great opportunity for you! You’ll be helping to create a solid foundation through training.

What you'll be doing:

• Deliver the Web Development curriculum to groups of students through lecture-like classroom formats (currently virtually) and provide coverage for both PST and EST time zone students 
• Make virtual rounds and help assist individual students or project groups as they work through assignments and homework material via proactive Google meet/Zoom checkins, Slack channel participation, and Discord threads
• Work with the Education Team to assess student progress through Compass stats, assistances, one-on-one code reviews, and 'open office hours' including receiving feedback from students (current and via exit surveys)
• Assist in modifications to the existing curriculum and development of new curriculum including acting as a SME to the LxDs, Account Managers and PMs where relevant on corporate, government or public programs 
• Assist in training new mentors/instructors including shadowing and providing feedback
• Perform regular code reviews and technical interviews for existing students and assist with the screening (when necessary) of prospective students and mentors
• Provide online mentorship support to alumni, prospective and current students via various meet ups, team building activities and community events
• Work on software projects used internally or externally by Lighthouse Labs including across our various platforms
• Various other administrative including but not limited to assistance with:

       ○ Grading and providing feedback/comments in LMS on student progress

       ○ Regular status / sprint meetings for Instructors 

       ○ Attending and contributing to a weekly EdOps meeting

       ○ Scheduling of teachers (when necessary)

What we need from you: 

• 3-5 years of professional experience in software development, with all or most of that time focused in full-stack web development
• Preference for open source web languages and tools 
• We really like Javascript and Ruby, but are eager to chat if you’re experienced with the following frameworks Python, Java, Scala, Go
• We really like jQuery, Rails, React, NodeJS + (Express or Koa) but many of our mentors also have other backgrounds such as Django, MeteorJS, Elixir + Phoenix, Scala, AngularJS, Ember
• Strong preference for *nix operating systems
• Have strong sense of open source development workflows using tools such as Github
• Previous experience with mentorship, tutoring, or teaching beginners technical subjects
• Ability to communication effectively over video, chat and with remote delivery
• Must be available to work 1 of 2 following schedules:
  • Option 1: Thursdays 1:00pm to 3:00pm EST 
  • Option 2: Saturdays 1:00pm to 3:00pm EST
    

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking to welcome a new Education Records Assistant.You will be an advocate for all-things Student Records, with documents regarding enrollment and graduation being your top priorities. You will spend a lot of your time checking graduation status and credentials, preparing reports and uploading them through regulatory portal uploads. You will be putting student records in place to ensure data coordination with financial reports run smoothly, andidentifying innovative ways to streamline student records and report quality. 

This is a part time position for approximately 20-25 hours per week.Reporting to the Finance Department. 

What you’ll be doing:

• Handling confidential student records.
• Making sure graduates are verified and Transcripts issued to grads within 30 days of the last day attended.
• Verifying Student Records are accurate to later be uploaded to the DataWitness platform within certain due dates.
• Updating Monthly student enrolment and graduation reports from our CRM database
• Assisting with any ad hoc requests. 
• Preparing compliance and KPI reports for regulators.
• Communicating regularly with the team to address student record anomalies.
• Assisting with any audit requests.
• Assisting with optimizing and automating processes to help ensure faster processing. 
• Adhering to strict deadlines set internally and by regulators.

What we need from you:

• 2 years experience in an office or educational environment, administration, or data support role (institution Program Administrator, Registrar or Government Regulator experience a major asset)
• Great experience for someone (but not limited to) who wishes a flexible schedule doing remote work, with an interest in Education, Data or Finance.
• Love working with data and reports with the skills to retain accuracy amidst volume as LHL scales up worldwide.
• Excellent organizational and communication skills
• Experience with a variety of tech tools - Gmail, Google Docs, Slack, Adobe.
• Proficient in Google spreadsheet and/or excel.
• Comfortable working across time zones and flexible schedules, working with a team based in Canada.
• Interest or knowledge of post secondary education administration is an asset.

Why you’ll like this job:

• Flexible schedule
• Completely online

What we offer:

• Fast-paced culture focused on continuous learning and growth
• PTO - to be discussed based on candidate’s availability
• Unlimited sick days
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!

To keep serving the ever-expanding needs of our students and communities, we’re growing our team of amazing mentors that are so key to student success. We’re looking for intermediate-level data professionals to join our team. Are you passionate about mentoring, creative and critical, and excited about problem-solving? We’d love to hear from you! 

What you’ll be doing:

• As a mentor, your mission is to support our students through their academic journey and prepare them for their transition into an exciting new career in tech. 
• You’ll work directly with students to coach them through any roadblocks they might be experiencing, give them tips on solving problems, and generally provide them with support and advice. 
• We’re flexible in how we work with mentors, and your schedule is structured according to how many hours you’re available. Mentors are paid an hourly rate and are able to work from any time zone. 

What we need from you:

• Experience in teaching, mentoring, or tutoring.
• Mentors aren’t required to have formal training in their area of expertise. However, a true passion and curiosity for coding, as well as learning and education in general, is a must. 
• Minimum 1 year of professional experience in Data Science/Analytics.
• Experience in a range of popular technologies in Data Science.
• Must have: Python experience
• We really like requests, scipy, pandas, sklearn, numpy, matplotlib, plotly, seaborn, spark, AWS, keras, tensorflow, xgboost
• Nice to have: pytorch, BeautifulSoup, selenium, streamlit, git, github,
• A strong understanding of open source development workflows using tools such as Github
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, Discord highly preferred

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer Bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. 

To keep serving the ever-expanding needs of our students and communities, we’re growing our team of amazing mentors that are so key to student success. We’re looking for intermediate-level full-stack developers to join our team. Are you passionate about mentoring, creative and critical, and excited about problem-solving? We’d love to hear from you! 

What you’ll be doing:

• As a mentor, your mission is to support our students through their academic journey and prepare them for their transition into an exciting new career in tech. 
• You’ll work directly with students to coach them through any roadblocks they might be experiencing, give them tips on solving problems, and generally provide them with support and advice. 
• We’re flexible in how we work with mentors, and your schedule is structured according to how many hours you’re available. Mentors are paid an hourly rate and are able to work from any time zone. 

What we need from you:

• Mentors aren’t required to have formal training in their area of expertise. However, a true passion and curiosity for coding, as well as learning and education in general, is a must. 
• Minimum 2 years of professional experience in Software Development.
• Experience in a range of popular technologies in Web Development.
• Must have experience: Javascript, React, NodeJS, PostgreSQL
• A strong understanding of open source development workflows using tools such as Github
• Nice to have: Ruby/Rails
• Any experience in teaching, mentoring, or tutoring is an asset. 
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, Discord highly preferred

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer Bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. 

Lighthouse Labs is looking to bring on multiple PT instructors to help teach our content to our students. We are looking to hire instructors that can teach a wide range of topics in Data Science. If you are passionate about teaching your craft and helping us usher in the next generation of Data Scientists, this could be a great opportunity for you! You’ll be helping to create a solid foundation through training. We structure our teaching opportunities and we require our Data Instructors to be available from 1:00pm - 3:00pm EST, Monday to Friday, with an option of picking up a maximum of 35 hrs/week to mentor students from the comfort of your own home or wherever you sit down to work.

What you'll be doing:

• Deliver the curriculum virtually to groups of students through lecture-like classroom formats and provide coverage for both PST and EST time zone students 
• Make virtual rounds and help assist individual students or project groups as they work through assignments and homework material via proactive Google meet/Zoom checkins, Slack channel participation, and Discord threads
• Work with the Education Team to assess student progress through Compass stats, assistances, one-on-one code reviews, and 'open office hours' including receiving feedback from students (current and via exit surveys)
• Assist in modifications to the existing curriculum and development of new curriculum including acting as a SME to the LxDs, Account Managers and PMs where relevant on corporate, government or public programs 
• Assist in training new mentors/instructors including shadowing and providing feedback
• Perform regular code reviews and technical interviews for existing students and assist with the screening (when necessary) of prospective students and mentors
• Provide online mentorship support to alumni, prospective and current students via various meetups, team building activities and community events
• Work on software projects used internally or externally by Lighthouse Labs including across our various platforms
• Various other administrative duties including but not limited to assistance with:

       ○Grading and providing feedback/comments in LMS on student progress

       ○ Regular status / sprint meetings for Instructors 

       ○ Attending and contributing to a weekly EdOps meeting

       ○ Scheduling of teachers (when necessary)

What we need from you: 

• 3-5 years of professional experience in data science
• Must have: advanced Python experience
• We really like requests, scipy, pandas, sklearn, numpy, matplotlib, plotly, seaborn, spark, AWS, keras, tensorflow, xgboost
• nice to have: pytorch, BeautifulSoup, selenium, streamlit, git, github,
• Have strong sense of open source development workflows using tools such as Github
• Previous experience with mentorship, tutoring, or teaching beginners technical subjects
• Ability to communication effectively over video, chat and with remote delivery
• Availability between 1:00pm - 3:00pm EST, Monday to Friday

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!

Lighthouse Labs (LHL) is looking to introduce a new role to the product team, Product Manager Corporate and Government Partnerships. The Product Manager will help support our next stage of growth as we expand our corporate and government partnerships to diversify our reskilling and upskilling education product portfolios! This role reports directly to the Director of Product Management and will work with closely with the B2C reskilling and upskilling Product Managers to take our bootcamps, introductory courses, flex learning models and courses for web, data, cyber and adapt the end to end student experience as needed to fit the target audiences of corporate training and government partners. This role eats, sleeps and breathes the needs of our customers (learners), to manage and oversee the process, quality, timelines, and P&L for new products and the maintenance of our existing products. This role will be actively consulting and collaborating with internal stakeholders, external clients, partners, organizations and/or vendors. 

What you’ll be doing:

Product Leadership & Stakeholder Management (30%)

• Building and maintaining an understanding of the business line / portfolio strategy and proactively identifying and communicating data-driven learning product and market opportunities, improvements and insights for government
• Acting as a key point of contact / advisor for assigned portfolios both internally and externally, with regards to learning needs, outcomes, strategies and solutions, while taking into account business needs, emerging trends and evolving learner (user) needs.
• Championing a learner (user) focused approach (in addition to usability and accessibility) to learning and product design, to deepen and enhance outcomes and customer satisfaction; product management.
• Collaborating with Learning Experience Manager, Admissions, Education Delivery, Career Services and Product Software stakeholders to ensure technology strategy supports learning needs for the assigned portfolio, and to ensure seamless integration of new learning solutions into internal and external learning systems and frameworks.

Product Strategy & Roadmap Execution (30%)

• Driving the product portfolio, business-planning and go-to-market process across cross-functional teams of the company.
• Collaborating with Product Marketing Manager to analyze consumer needs, current market trends, and potential partnerships from a portfolio ROI and build, borrow vs. buy product development perspective.
• Driving the execution of all product lifecycle processes and collaborating across cross-functional teams on conducting customer research, customer journey mapping, education/learning research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
• Creating and maintaining education product briefs that include business cases, technical and learning requirements, revenue and ROI.
• Leading, maintaining and championing the assigned product roadmap with internal and external stakeholders in collaboration with the Director of Product Management and Learning Experience Design Manager.

Product Management & Analytics (40%)

• Leading the management (oversight, tracking and communication) of product team portfolio maintenance activities (monitoring, corrective & risk-based) in partnership with other B2C product managers, Learning Experience Managers and other stakeholders for the portfolio.
• Collecting, cleaning, analyzing and formulating actionable insights (in addition to maintenance requirements) for assigned product(s) / portfolio, that inform and refine the product strategy, go-to-market plan, and roadmap.
• Reporting and communicating on assigned product KPIs to understand the user experience and/or requirements for product development. 

What we need from you:

• Proven previous experience (3+ years) as a Product Manager in the Tech industry (Training / Education / Education Technology; considered an asset).
• Previous experience overseeing all elements of the product development lifecycle.
• Proven experience working as a product designer/developer or technical product owner.
• Product/data analytics; experience collecting and cleaning data to conduct various forms of analysis; descriptive, diagnostic, predictive and prescriptive, and data visualization/reporting on key product management KPIs.
• Previous exposure / familiarity with software programming languages, frameworks etc is an asset.
• Consultative communication and presentation skills.
• Issue management skills; interpersonal skills, time management, decision making.
• Problem solving skills; analysis of information (i.e., project design requirements, description of problems, etc.); providing others with alternatives to problems.
• Strong project management skills and ability to meet deadlines.
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, highly preferred
• Ability to work independently and collaboratively within a fast-paced and highly technical environment.

Why you’ll love it here:

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid workspace options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking for an Associate Product Manager to manage and execute on a product roadmap focused on the end to end experience for students at Lighthouse Labs. This role will work closely with the Senior Product Manager on improving the student experience. As the Associate Product Manager, you will have the responsibility of defining product requirements, experimenting and measuring in line with our product strategy and communicating those requirements and results to various stakeholders. The Associate Product Manager manages the priority of those experiments with the Product Manager to ensure that the highest amount of student quality and customer experience is being delivered. This role will work closely with various cross-functional teams, including but not limited to software engineering, content development, marketing, admissions, career services, sales, and education delivery, data team.

What you’ll be doing:

• Working closely with Product Manager to create, maintain and prioritize a product backlog according to business value or ROI
• Translating Product Managers’ vision to actionable tasks
• Conducting sufficient analysis to ensure requirements for experiments are ready to be worked on and implemented
• Supporting the Product Manager with the intake and triaging of product opportunities 
• Working with Product Management team to manage product performance and create high-level update reports
• Attending stakeholder team coordination meetings
• Working with various teams to define and improve the product build process
• Contributing to the planning, execution, and review ofproduct enhancements
• Keeping stakeholders informed of the status of the product
• Supporting Product Manager with ad hoc analysis to setup and measure results of experiments 

What we need from you:

• 1-2 years of relevant work experience
• Strong knowledge of project and software administration methodologies/techniques
• Experience successfully managing and delivering multi-stakeholder projects 
• Ability to communicate and translate between business needs and how the Learning team can solve the problem or meet the end state goal
• Industry experience in education is an asset
• Quantitative/qualitative data analytics; collect, clean, analyze data to formulate actionable insights for assigned product(s) / portfolio
• Strong interpersonal and communication skills and willingness to operate within a team. 
• Ability to develop and nurture internal relationships with many disciplines to achieve objectives. Able to motivate persons not reporting to him/her to complete tasks
• Strong communication and critical thinking 
• Proven experience working on and meeting deadlines
• Strong organizational skills

Why you’ll like this job:

• A Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid Workspace Options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!

Lighthouse Labs is looking to hire a Student Success Coordinator to join our growing Education Delivery team to help us provide exceptional student experiences. We pride ourselves on our hands-on, proactive education approach and want to ensure all students accepted into the program are set up for a successful future career as professional developers. This is a unique opportunity for someone who loves education, interacting with people and is comfortable multi-tasking between people and operational tasks. You’ll be supporting our education delivery team by working closely with our students, from the day they apply to the day they graduate.

What you’ll be doing:

• Prepare, onboard and welcome students as they prepare for Day 1 Orientation;
• Organize and audit documentation for incoming students; 
• Provide support to our Bootcamp students through daily and weekly check-ins, online; 
• Communicate key messaging to students and mentors regularly via slack and our weekly newsletter;
• Monitor student attendance;
• Track student progress and ensure key educational milestones are completed;
• Organize online weekly events to support our student experience;
• Support and participate in Student Demo Days; 
• Offboard students upon graduation;
• Other projects as assigned.

What we need from you!

• 1-2 years experience in an office or educational environment, customer service, coaching, or support role (Tech/Startup Industry experience a major asset);
• Great experience for someone (but not limited to) with an interest in Education, Marketing, Community building or Startups;
• Empathetic with strong emotional intelligence; 
• A genuine interest in people with a passion to help them succeed;
• Experience organizing online events and building online communities/groups;
• Excellent communication skills;
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, and Discord are highly preferred
• Meticulously organized with obsessive attention to detail;
• Ability to work independently;
• Strong time management skills;
• Strong ability to prioritize tasks and communicate questions around priorities;
• Comfortable switching between tasks and dealing with shifting priorities;
• A team player with a great can-do attitude;
• Bilingual in French (spoken and written) - OPTIONAL REQUIREMENT

Why you’ll love it here:

• A fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid workspace options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
  

All of these benefits are still available to those on a 12-month contract. 

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer Bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking for a Jr. Account Manager, Corporate Training, to work with the corporate training sales team. The ideal candidate will be a motivated Strategic Account Management Professional, looking for an opportunity to build and expand the Lighthouse Labs brand, through successful long-term partnerships with large enterprises.

What you’ll be doing:

• Ensuring client satisfaction and retention;
• Developing account plans and monitoring the execution of these plans, taking corrective actions including proactively seeking partner feedback;
• Monitoring and managing project and deal performance and customer satisfaction;
• Overseeing the development and growth of new and existing client relationships;
• Identifying partner pain points/challenges and providing market guidance, insights and feedback to the relevant Lighthouse Labs teams; 
• Work with colleagues from Business Development, Marketing, Workforce Development and other relevant teams to promote our partnerships within the North American market and generate new business, while acting as the “bridge” to other Lighthouse Labs departments;  
• Represent Lighthouse Labs at internal and external meetings/exhibitions/conferences as necessary in order to develop partnerships, and build relationships and brand awareness.

What we need from you: 

• Highly motivated and determined to reach target-driven goals;
• A minimum of 2+ years in strategic partnerships, account management, and managing complex projects;
• Ability to think strategically both short-term and long-term related to sales forecasts with a quarterly and annual time horizon;
• The ability to identify, develop, and  influence stakeholders and work closely with them to determine unique reskilling and upskilling training solutions;
• Knowledgeable of enterprise business structures, market trends, and a deep curiosity about Digital, Workplace, and HR transformations;
• Excellent interpersonal skills and creativity;
• Experience dealing with, and successfully, influencing high-level executives;
• Excellent command of the English language, in both written and verbal communications;
• Capable of operating independently;
• Willing to meet the challenge of working in a fast-growing company.

Why you’ll like the job: 

• A Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid Workspace Options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer Bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs (LHL) is looking for a Workforce Development Specialist (Government Relations, GR) to source, research, and write submissions that will enhance the funding capabilities of the Company (independently or in partnership with other organizations from non-profits to academia to associations). This role can be based remotely but must collaborate effectively with teams that work in PST and EST time zones.

What you’ll be doing: 

• Research and identify proposals, grants, and other government funding opportunities within Canada for education, training, and professional development services.
• Work with the GR team to position, research and complete grant applications and proposals that are compelling and present the value of reskilling and upskilling that LHL can provide.
• Effectively and efficiently communicate with various target audiences and key stakeholders including under-represented groups (women, BIPOC, LGBTQ+, indigenous). 
• Collaborate with the Director of Partnerships in delivering and meeting revenue targets across a range of streams.
• Evaluate the effectiveness of current initiatives and programs while developing and delivering new concepts that build on their successes.
• Determine proposal concept by identifying and clarifying opportunities and needs;
• Work in collaboration with GR team and subject matter experts throughout the business to determine strategic approach including persuasive content;
• Gather proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
• Create high-quality and customized responses to requests for proposals and proofread content, ensuring accuracy and integrity of all proposal documentation.
• Meet proposal deadlines by establishing priorities and schedules for information gathering, writing, review, and obtaining approvals by reviewing proposals with key providers and project managers.
• Maintain quality results by using standardized templates; following proposal writing standards including readability, consistency, and tone; maintaining proposal support databases.
• Improve proposal writing outcomes by evaluating and re-designing processes, approach, coordination, and boilerplate material; implementing changes.

What we need from you: 

• Minimum of 2 yearsof relevant experience in RFP response writing, corporate communications or similar functions in a business-to-government environmentpreferred. 
• Degree, diploma, or certificate in English, Journalism, Communications or Business considered an asset.
• Experience working on multiple projects including new engagements as well as renewals. 
• Strong writing, editing, and proofreading skills in English (Bilingualism considered an asset)
• Proven track record of winning submissions across a diverse range of organizational sizes, regional levels, and industries.
• Previous experience working with government agencies at the municipal, provincial and federal levels is an asset.
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, Discord highly preferred
• Demonstrated ability to manage multiple priorities and deadlines.

Why you’ll love it here:

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid workspace options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking for a Manager, Delivery Operations to work with Sr. Manager, Education Operations. Manager, Delivery Operations will support the implementation of ongoing Education operational administrative processes, procedures and documentation; whileworking collaboratively across teams to support programs and projects.The ideal candidate is a self-directed, resourceful, detail-oriented individual who is professional and adept at managing multiple priorities in a role. We are seeking a team player who works well with deadlines and has meticulous organization, time management, and communication skills.

Who are you?

You’re likely someone who is fascinated by the intersection of education, technology and future work and is looking for their next challenge. You're a curious person who loves to learn and tackle complex problems by using data, research, and experience. You are very comfortable with both optimizing for what is working well and implementing new processes.

What you’ll be doing: 

• Working collaboratively across teams to support the implementation of the process of programs and projects
• Implements processes for day-to-day operational and administrative procedures 
• Maintains systems and processes related to LHL CRM, Compass and other tools, supplies, services, and records management.
• Responsible for training related to operational systems and processes
• Identifies areas of concern, recommends alternatives and makes adjustments to improve the process and delivery 
• Supports process improvement projects including planning, communication, and execution.
• Assist in the development, revision, and finalization of materials as required.
• Develops processes to support the collection and maintenance of the program and student-specific information
• Oversees systems and processes related to space, finances, services and records management and implements necessary changes
• Prepare and maintain student records according to policies and administrative regulations.

What we need from you: 

• 2+ years of experience working in rapidly growing organizations, ideally in the education, training, e-learning or professional development industries with revenue accountability. 
• Demonstrated experience with implementing new operational solutions while preserving a personalized user experience 
• Comfortable working across cross-functional teams
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Highly proficient in written/oral communication
• General fluency and interest in programming, data analytics, technology and education 
• Comfortable working remotely and able to collaborate effectively with a distributed team in both EST and PST time zones.
• Ability to work independently and as part of a team.
• Ability to be agile, think quickly and make instinctive decisions.
• Familiarity with an LMS is considered an asset.
• Strong computer skills in Microsoft Office programs 
• Familiarity with Zoom/Google Meets as a  virtual meeting platform

Why you’ll like the Job:

• A fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Hybrid Workspace Options
• Unlimited sick days (up to 10 consecutive)
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking for an Academic Account Manager for the North American market, reporting directly to the Sr. Higher Education Account Manager. The ideal candidate will be a motivated Strategic Account Management Professional, looking for an opportunity to build and expand the Lighthouse Labs brand, through successful long term partnerships with higher education institutions.

What you’ll be doing:

• Collaborate cross-functionally with the project management, marketing, product, government, education and operations teams to deliver the appropriate level of service and value to the academic institution and its students
• Develop account plans and monitor the execution of these plans, taking corrective actions including proactively seeking partner feedback.
• Identify marketing opportunities, in collaboration with the partner and internal marketing, to drive student registration and activate the partnership
• Realize short term student numbers and budget revenue targets for accounts with an eye to optimizing margins and developing long term partnerships, upsell opportunities and repeat business
• Identify partner pain points / challenges and provide market guidance, insights and feedback to the relevant Lighthouse Labs teams to ensure our offerings are aligned with market needs and constantly being improved upon
• Work with colleagues from Business Development, Marketing, Workforce Development and other relevant teams to promote our partnerships within the North American market and generate new business, while acting as the “bridge” to other Lighthouse Labs departments  
• Represent Lighthouse Labs at internal and external meetings / exhibitions / conferences as necessary in order to develop partnerships, and build relationships and brand awareness
• Execute on external partnership contract agreements with government agencies, non-government organizations, and corporations as per agreement requirements. 

What we need from you: 

• Highly motivated and determined to reach target-driven goals
• A minimum of 2+ years in strategic partnerships, account management or similar in the higher education space
• Ability to think strategically both short term and long term related to sales forecasts with a quarterly and annual time horizon 
• Outgoing and energetic with a consultative approach to client solutions
• Knowledgeable in the North American higher education market and local cultural nuances by target country
• Excellent interpersonal skills and creativity
• Experience dealing with, and successfully, influencing high level executives
• Excellent command of the English language, in both written and verbal communications
• Ability to travel internationally and domestically as required for client meetings, this will be minimal but could be required from time to time. 
• Capable of operating independently 
• Willing to meet the challenge of working in a fast growing company

Why you’ll like the job: 

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• 100% employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking for a Career Services Advisor, with the potential for a permanent role within our National Career Services Team. Students come to Lighthouse Labs as an accelerated pathway to successful employment. This has led to Career Services and employment being a core part of what we do - helping students get a job isn't a nice to have, it is a necessity. We pride ourselves on our hands-on and proactive approach to our students’ job hunt and are fiercely proud that 95% of our job-seeking graduates get jobs in 180 days. 

As a Career Services Advisor, you will work directly with our alumni in order to prepare them to reenter the job market. You will spend a lot of your time talking to and engaging with alumni, guiding them through their job search, setting expectations, and being their biggest cheerleader. You’ll also work directly with our employers, often acting as an HR consultant to understand their needs and connect them with the most suitable students both one on one and at the Employer Events you’ll organize! Are you a recruiter or staffing sales professional looking to channel your skills to help make an impact on the lives of our graduates? This could be the perfect job for you!

Who are you?

You are a networker by nature, enjoy working in a fast-paced environment,  have a ‘no job too big or too small’ attitude and you “get” how the recruitment cycle works on the employer side. You have likely been an internal HR person who has done full-cycle recruitment or you were in an agency setting. You are extremely organized, able to multitask like a pro and understand the need for metrics and data to make decisions.  Most importantly, you have a passion for genuinely wanting to help our students throughout their careers.  

What you'll be Doing: 

• Source and engage with potential employers to promote Lighthouse Labs Career Services.
• Ensure employer information is entered into CRM system
• Organizing and promoting employer events  
• Organize, track and follow up on interviews
• Work with our Career Services Team on additional employer engagement initiatives (Career Speaker Series, Employer Info Sessions, etc.

• Be ready, willing and enthused to provide career support 1:1 or in a group to job seekers and alumni
• Conducting follow-up emails  surveys with employers and grads to gain industry insight 
• Various email, scheduling and follow-up related tasks.
• Initiate and participate in various projects to support our job seekers even better as we’re a rapidly growing department and company 
• Assist our team in additional initiatives and projects

What we need from you: 

• 1 - 3 years of relevant  experience -  BD, recruitment, HR, career counselling, or other relevant direct experience working and supporting people)
• Experience writing, reviewing and editing resumes  and other job search documents 
• Must be comfortable networking and following up on cold and warm leads
• A genuine interest in people with a passion to help them succeed 
• Proven ability to work in a fast-paced environment
• Experience in the tech community is a major asset
• Tech and Software Savvy - experience with  the G Suite (Gmail, Google Docs, Google Calendar etc.), Slack, Discord highly preferred 
• Virtual event planning experience is an asset
• Data entry experience (CRM/ATS experience an asset)
• Organized with obsessive attention to detail 
• Organized,  autonomous, & self driven, & metrics focussed

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer Bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

We’re currently looking for a dynamic, organized, self-starter who is excited to join our team and have a direct impact on our continued growth. You are a people person who prides themselves on their high EQ, maturity and ability to communicate with and understand a wide variety of personalities. You embrace both your own and other’s quirks and have a secret (or not so secret) love for a certain level of nerdom. You get passionate about what you involve yourself with and are excited by the idea of being out in the community virtually to meet potential students. Your organizational skills go without saying and you are comfortable processing a large number of admin type tasks in a fast paced environment. 

What you'll be doing: 

• Reporting to the Manager of Enrollment, the enrollment Coordinator will be the first point of contact for applicants and potential applicants. You will be responsible for handling the entire funnel, from application through to student onboarding. This includes being comfortable dealing with people, paper and process. You’ll need to:
• Execute the full cycle admissions process from when a student applies to their first day of class;
• Report stats and qualitative analysis on the health of the admissions pipeline and process;
• Emails, scheduling, CRM management, interviewing, follow up, decision making, Invoicing etc.;
• Responding to student inquiries via email and phone;
• Collaborate with other departments including Marketing, Education and Career Services;
• Take initiative to suggest improvements on the process and other areas around admissions;
• Data entry and upkeep;
• Attend virtual industry events (Career Fairs, Meetups etc.);
• Help initiate, innovate and execute on the various other exciting things Lighthouse Labs has on the go.

What we need from you: 

• 6 months+ relevant experience (post-secondary experience preferred);
• Experience leading interviews;
• Demonstrated ability to work autonomously;
• Strong and diligent judgment;
• Proactive;
• A critical thinker;
• Adaptability;
• Strong “people” skills:
  • Empathetic;
  • Open and friendly with the ability to command respect; respect others, in turn
  • Great communicator; 

• Desire to work in a fast paced environment and eager to take on new challenges;
• CRM Experience (Asset);
• A genuine interest in people with the passion to help them succeed;
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, Discord highly preferred

Why you’ll like the job: 

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid workspace options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking to welcome a part-time Project Accountant to join the Finance team to handle government funded initiatives, including financial reporting and disbursement processing. The Project Accountant’s primary responsibility will be to manage the processing of various stipends offered to both employers and students.You will also be responsible for tracking project costs, generating progress billing reports and actively participating in project variance discussions to help identify project performance and mitigate risks.

Reporting to the Director of Finance, the Project Accountant supports the long term financial well being of government funded initiatives throughout its project lifecycle. As a project accountant you will be supporting all project accounting, reporting and analysis functions. Ensuring timely processing of payment and accurate reporting will be key to success in this role. 

The part-time Project Accountant will be expected to work 25 hours per week with flexibility for the candidate to define the work week.

What you’ll be doing:

Disbursing of Stipends:

• On a monthly basis, review third party payroll submissions for wage stipends obtained from employers.
• Track all submissions against contract and process reimbursements to third party employers as instructed by Lighthouse Labs.
• Process tech and child care stipends to students in accordance with eligibility requirements.
• Work closely with the Project Management team to monitor and report on project related financial data.

Project Accounting:

• Responsible for reviewing the contract and understanding what is deemed to be eligible project costs, scope of work and finance related project deliverables.
• Monitor and track all project costs to budget, including payroll, invoices, etc.
• Prepare project expenditure reports on a quarterly basis as stipulated by the Funder.
• Produce variance reports to the Director of Finance and highlighting areas of over/under spend.
• Assist with the preparation of project forecasts and cash flow.
• Prepare journal entries for Contract Asset and Contract Liability accounts in accordance with ASPE.
• Handle any project related audits.

What we need from you:

• Over 2 years’ project accounting experience 
• Experience in managing government funded contracts is an asset
• Must have proficiency in Google Sheets or Excel
• Demonstrated ability to manage multiple priorities and deadlines
• Must be highly organized and detail oriented
• Strong ability to develop and manage tracking worksheets
• Self starter attitude with minimal supervision
• Bachelor’s degree in Accounting or Finance
• Extensive knowledge of accounting standards (ASPE), fiscal procedures, and applicable tax codes

Why you’ll love it here:

• A fast-paced culture focused on continuous learning and growth;
• 4 WEEKS PTO! (15 vacation days, 5 personal days);
• Unlimited sick days;
• Hybrid workspace options;
• A remote working budget to get your home office up and running;
• A learning fund to support professional development;
• Flexible working hours;
• Employer-paid health benefits.

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!

We are looking for a Mentor Operations Administrator who is proud of their ability to connect with a wide range of people and personalities and is excited to work with a variety of mentors and the Mentor Operation Teams. Reporting to the Mentor Operations Manager, this role will work closely with our Mentor Onboarding and Community Specialist to support scheduling, onboarding and off-boarding mentors, providing support and initial troubleshooting, and escalating any technical issues to our software team. 

The Mentor Operations Administrator will work with the Mentor Operations teams to maintain an engaged mentor pool to support our wide variety of programs. Our mentors are a diverse group of tech professionals who provide mentorship to our students and grads on a flexible schedule. If you enjoy working with a variety of different personalities and providing support, please apply today!

Who are you?

You’re likely someone who is passionate about creating inclusive, diverse, and engaged communities that are built on providing optimal student support. You thrive in a fast-paced environment and are comfortable providing excellent customer service and interacting with  350+ mentors. You are creative and enthusiastic, and not afraid to experiment with new and exciting ways to keep people engaged and motivated. 

What you’ll be doing:

• Supporting the operations of the mentor team and the Post Program Support initiative; 
• Onboarding mentors to internal software systems;
• Responding to mentor queries in a timely and accurate manner, via phone, email, or chat and following up to ensure that issues are resolved;
• Conducting initial troubleshooting of mentor issues;
• Identifying mentor needs and helping mentors discover and use specific features;
  
• Assigning mentors to the mastermind groups;
• Monitoring and contributing to mentor Discord and Slack channels;
• Coordinating, scheduling, and managing training shifts;
• Solving mentor scheduling issues;
• Supporting Mentor onboarding tasks: contracts, shadow shifts, offer emails/inquiry emails, mock lectures, calendars & scheduling.

What we need from you:

• A minimum of 1 year of experience in customer support;
• Experience troubleshooting customer issues by trying various resolution methods;
• Experience onboarding, training, and scheduling teams;
• Strong and confident communication that leads with empathy and urgency;
• A passionate belief that customer onboarding and customer success are key drivers of revenue retention and growth;

• Knowledge of office management systems and procedures;
• Experience using MS Office (MS Excel and MS PowerPoint, in particular);
• Excellent time management skills and the ability to prioritize work;
• Attention to detail and problem-solving skills;
• Excellent written and verbal communication skills;
• Strong organizational skills with the ability to multi-task;
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus.

Why you’ll love it here:

• A fast-paced culture focused on continuous learning and growth;
• 4 WEEKS PTO! (15 vacation days, 5 personal days);
• Unlimited sick days;
• Hybrid workspace options;
• A remote working budget to get your home office up and running;
• A learning fund to support professional development;
• Flexible working hours;
• Employer-paid health benefits.

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer Bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking for a Mentor Operations Manager to build and maintain an engaged mentor and instructor community that will support our wide variety of programs. This role will include creating strategies to increase our pipeline, onboarding and training, demand forecasting, engagement and retention, and scaling these strategies as we continue to grow. In addition, our ideal candidate will work with Sr. Manager, Education Operations to increase and maintain mentor growth and performance.  Students in our programs interact with a diverse group of tech professionals who provide technical mentorship on a flexible schedule; with student focus in mind the Mentor, Operations Manager will provide training, development and performance reviews for all mentors in our Mentor Community. 

Who are you?

You’re someone who is passionate about creating inclusive, diverse, and engaged communities that are built on providing optimal student support. You thrive in a fast-paced environment and are comfortable providing excellent customer service and interacting with 350+ mentors while maintaining a personal touch. You are also very comfortable with both optimizing what is working well and implementing new processes.

What you'll be doing:

• Overseeing our mentor logistics, including mentor experience & engagement, mentor quality, staffing, resourcing, and retention
• Developing a scalable recruitment and retention strategy
• Working with the HR Team to ensure all our programs are staffed and resourced appropriately
• Leveraging ourwealth of data to understand mentor and student behaviours and areas for improvement along our entire workflow
• Collaborating with the LXD and Product team to create training plans to ensure mentors are helping our students get the most out of our courses, as well as develop an assessment strategy that evaluates mentor success and delivers timely, actionable feedback.
• Working with our Software & Operations teams to build out processes and tools for scaling our mentor operations 
• Developing programs and training for our mentors, as a benefit of being part of our community
• Ensuring there is a regular cadence and consistency to insights & learnings from your team through sharing monthly/weekly reports to relevant stakeholders
• Give expert-level advice to Mentors as they help support students reach their full potential on their academic journey through performance, student feedback and quality audits.
• Maintain open channels of communication between Education and LHL team to enhance and improve the mentor relationship, training and development process. 
• Providing communications and reports on a regular basis on mentor feedback.
• Providing leadership and support for the mentors, including the development and promotion of best practices around mentorship delivery, online learning, high-impact teaching practices and experiential learning.
• Working with the Director, Education Delivery to scale mentor quality assessment and reporting, learning outcomes and their measurement, and mentor recruitment and retention.
• Actively monitoring mentor KPIs, survey results and qualitative data to help make recommendations to the Director, Education Delivery.

What we need from you:

• 4+ years of experience working in rapid growth organizations with demonstrated experience either building or operating on-demand services and marketplaces. Bonus if you also have community management experience 
• 2+ years people management experience
• Proven data-driven decision-maker who uses hypothesis-driven thinking to identify problems and design experiments that lead to new solutions
• Excellent data manipulation and analysis skills through spreadsheets and/or SQL
• Demonstrated expertise scaling processes and building new operational solutions while preserving a personalized experience 
• Strong prioritization skills to effectively balance ongoing business operations and while driving meaningful initiatives for future growth
• Extensive experience building collaborative and effective relationships with cross-functional teams and stakeholders
• Excellent communicator
• Comfortable leveraging a variety of tools to build what you need, either through code or no code options such as Airtable, Zapier, etc.
• Comfortable working remotely and able to collaborate effectively with a distributed team in both EST and PST time zones.
• Tech and Software Savvy - experience with the G Suite, (Gmail, Google Docs, Google Calendar etc.) Slack, Discord highly preferred

Why you’ll love it here:

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid workspace options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

Lighthouse Labs is looking to welcome a new Employment Relations Advisor who will work closely with employers to identify and secure job opportunities and placements opportunities for Lighthouse Lab’s job-seeking graduates and alumni. As an Employment Relations Advisor you will quickly build relationships with local and national employers and match their hiring needs in order to meet Career Services targets and outcomes.

You will be a key member of a highly successful Career Services team and will be responsible for building relationships with companies, recruitment agencies, professional associations, and other stakeholders to ensure the ongoing career development objectives of Lighthouse Lab’s graduates and alumni.

What you’ll be doing:

• Working to ensure various pipeline and conversion targets are met - source and engage with potential employers to promote Lighthouse Labs’ Career Services
• Developing in-depth knowledge of the local labour market and employers and being aware of national labour market trends and developments, specifically in the tech sector 
• Prospecting new employers (across Canada and abroad) through online and reach outs as well as attending various internal and external virtual events
• Working with local and national employers to build a relationship of trust and mutual benefit. 
• Pre-vetting new employers and re-engaging employers already within the LHL database system via email campaigns, cold calls/emails, generating new and following up on referrals and inbound leads
• Based on employers’ needs curating resumes to send to employers and setting follow-up processes to ensure efficient pipeline management and maximizing conversion rates
• Ensuring information is entered into the Applicant Tracking System (ATS), running weekly and monthly reports from ATS to ensure various KPIs are met, and analyzing efforts.
• Working closely with employers to identify and match suitable graduates and alumni with job/placement opportunities 
• Following-up to clarify and resolve issues with job-seekers, alumni, employers
• Being a part of delivering key Career Services messaging to students and act as the “industry expert” contributing to our best-in-class student experience.
• Providing coverage in running workshops with students such as Resume Writing, Interviewing and Job Search 
• Representing Lighthouse Labs and Career Services in a variety of virtual and in-person events
• Reporting directly to the Senior Manager, Employer Relations 
• Additional duties are required by management

What we need from you:

• Relevant  experience - employer relations, BD, recruitment, career counselling, or other relevant direct experience working and supporting employers, business associations, and community partners)
• Proven sales and selling capability with high levels of quality in delivery 
• Demonstrated track record of excellence, consistently meeting and exceeding targets and KPIs.
• Enthusiastic and confident with proven communication, relationship building, and organization skills 
• Effective presentation skills 
• Ability to identify and maximize job opportunities
• Excellent listening and highly developed customer service skills
• Self-starter, self-motivated, and team player 
• Flexible and adaptable with great attention to detail

• Demonstrated an ability to work with a diverse student population

Why you’ll like the job:  

What we offer:

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• 100% employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services, and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive, and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!

Lighthouse Labs is looking to welcome a new Manager, Learning Experience to join the Learning Product team tohelp scale our next stage of growth as we expand into new markets, increase our offerings and diversify our reskilling and upskilling education product portfolios!This role reports directly to the Director, Learning Product and works closely with the LHLproduct team as we build new learning products and refine our existing learning products for various audiences.

What you’ll be doing:

• Lead the monitoring and improvement of the learning experience within LHL’s product suite using adult learning methodologies, frameworks and design principles while taking into account business needs, emerging trends and evolving learner needs
• Champion a learner-focused / design thinking approach to learning and product design, to deepen and enhance outcomes, customer satisfaction, accessibility and inclusivity
• Lead and develop a team of learning experience designers, contractors and subject matter experts
• Manage incoming requests from stakeholders across the organization including Product Management and Education Delivery 
• Develop agile mindset and project management approaches and processes - setting up team workflows and building the processes to collaborate and manage work
• Ensure projects are delivered on time, within budget and to a high level of quality
• Cultivate and contribute to a collaborative and innovative working environment.
  

What we need from you:

• 5+ years of recent experience in learning design and development with a learner-centred approach using tools such as design thinking/human-centered design 
• 3+ years managing teams, with experience in Agile / Scrum project management an asset
• Process-oriented with very strong project management skills;
• Strong organizational, communication, stakeholder management and relationship-building skills;
• Ability to thrive and adapt in a fast-paced virtual environment;
• Knowledge of technical education, software development or data analytics;

Why you’ll love it here:

• Fast-paced culture focused on continuous learning and growth
• 4 WEEKS PTO! (15 vacation days, 5 personal days)
• Unlimited sick days
• Hybrid workspace options
• A remote working budget to get your home office up and running
• A learning fund to support professional development
• Flexible working hours
• Employer-paid health benefits

About us: 

Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry-leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!

Lighthouse Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!