Description

Our Story
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

• Supports M&A team on various acquisition and integration projects
• Owns program management activities for active integrations, including master planning, status tracking, reporting, and meeting facilitation
• Meets regularly with integration teams to maintain continuity across integration projects
• Helps integration teams translate deal objectives into specific execution plans
• Serves as lead project manager for key workstreams, which may vary based on specifics of each acquisition
• Analyzes requirements and documents core business processes
• Provides regular updates and reports to integration teams and executive sponsors
• Manages risks and issues, escalating to leadership where necessary
• Works closely with the M&A and IMO leaders to improve and enhance integration assets

• Complete onboarding process
• Familiarize yourself with the business, organization, and core systems
• Learn the integration approach and process, including the integration playbook, best practices, and key activities
• Develop initial understanding of our M&A strategy and key value drivers
• At the rate we make acquisitions, you’ll also start to participate in a secondary role on an in-flight acquisition

• Complete training on integration approach and process
• Start owning program management role for an active integration in a leading role
• Manage master integration plan and oversee status tracking
• Meet regularly with integration teams to understand progress and connect dots across the integration program
• Report out on integration status to integration teams and M&A leaders

• Project manage multiple M&A initiatives simultaneously at various stages in the integration process
• Deeply understand the integration playbook, objectives, and artifacts
• Build relationships with functional leads and serve as trusted project manager on key integration projects
• Be ready to fully own the end-to-end integration process for small and/or medium-sized acquisitions
• Identify potential integration pitfalls and implement mitigation plans
• Support M&A team efforts to improve and enhance integration process and playbook

• 3-7 years experience in M&A or similarly demanding environments
• Experienced in supporting system transition and data migration projects, preferably with hands-on experience in Salesforce
• Ability to work in a fast-paced, dynamic, and ambiguous environment
• Experienced in collaborating with cross-functional and international teams
• Ability to work independently on day-to-day initiatives with appropriate support from manager and M&A teams
• Apply practical experience with communications, culture, and change management
• High attention to detail with strong facilitation and organization skills
• Strong desire to keep learning new things
• You get things done

Description

Our Story

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

Reporting to the Manager of Solutions Consulting, the Senior Solutions Consultant serves as a trusted advisor and process consultant within our Workflow solution. Working with law firms and their transaction teams, our Senior Solutions Consultants assist in transforming manual deal processes, like tracking document revisions and reviewing signatures, into automated processes that enable legal professionals to close deals more quickly and efficiently.

A Day in the Life

• Provide best practice guidance to end users of our Kira and Transact products
• Develop ROI initiatives to drive end user engagement, maximize product adoption, and deliver value
• Advocate for transformational change in the legal profession by demonstrating how our software replaces manual, monotonous processes
• Research, produce, and deliver training and certification programs
• Align internally with Sales, Product, and Marketing to share success stories, insights, and key OKR’s that drive our product forward

Role progression

Within 1 month, you will:

• Complete New Hire Onboarding including eLearning courses and role specific training
• Review and understand your assigned customers
• Learn best practices, processes, and business tools that enable us to be successful, including Salesforce, Gainsight, Microsoft Outlook and Tableau

Within 3 months, you will:

• Provide guidance to assigned accounts and understand their definition of success
• Begin aligning cross-functionally on success plans for end user engagement, adoption, and growth
• Deliver guidance on optimal utilization of our platforms for all phases of a legal transaction, including due diligence, document negotiation, signings, and transaction closings

Within 6 months, you will:

• Become the trusted advisor for your designated accounts and independently conduct customer phone calls and virtual meetings
• Engage with legal professionals at the partner and non-partner levels
• Be a key contributor to departmental QBRs
• Facilitate programs to drive end user engagement, maximize product adoption and deliver value as a measure of ROI

About You

• Experience working within a law firm or within the legal field
• Inquisitive and adaptive team player able to listen and empathize with customers
• Pro-active in working with customers
• Comfortable with and patience for individual learning aptitudes
• Ability to diligently problem solve and trouble-shoot problems independently
• You get things done and routinely meet metric-based goals
• Preferred locations: CAN, US, or UK

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].

Description

Our Story

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

The Program Manager, Sales Enablement will report directly to the Director, Sales Enablement. As part of this team, you’ll be responsible for developing and deploying programs to support the enablement and skills development of our Sellers from time of hire and throughout their tenure with Litera. The Manager, Sales Enablement will accelerate our Sales teams ability to deliver a clear, and consistent message across our solutions that resonates with our customers.

This focus will include the further development of our New Hire Sales Bootcamp and continuous learning Programs. You will help to create a global environment in which all Sales employees can onboard successfully and further develop the required skills from individual contributor roles to Leadership across the Sales organization. 

A Day in the Life

• Identify opportunities, and implement programs, to drive Sales Performance improvement through 1) knowledge and skill enhancement; 2) process improvement and adoption; 3) utilization of tools and systems
• Facilitate intake and prioritization to ensure work is prioritized and defined to meet strategic Clinic Enrollment objectives
• Coordinate, maintain, and communicate new program launches, features, and process changes to drive awareness to Sellers
• Manage Sales Enablement project work across to ensure the on-time delivery of our commitments.
• Work closely with internal groups (Sales Leadership, Marketing, Product Management, Operations, Training &Education) to accomplish our Sales Enablement objectives
• Building upon our New Hire Sales Bootcamp foundation (for employee and Leaders), further develop the program to accelerate the Seller’s productivity early in their tenure
• Manage our monthly sales messaging and prioritization calendar
• Engage with Sales Leadership, as required, to support our GTM planning to identify additional training needs across Sales
• Collaborate with the Director, Sales Enablement to execute on projects & business needs

Role progression:

Within 1 month, you will:

• Complete our New Hire Sales Bootcamp as a learner
• Understand our sales organization, sales methodology, sales processes, and product portfolio
• Align on current 2H priorities and objectives
• Collaborate with Sales Leadership to further identify Sales Training and development needs which will shape our Enablement offerings at scale
• Interview current sellers to understand their needs & gather feedback on current Sales Enablement programs

Within 3 months, you will:

• Propose a program development plan that identifies new programs to roll out as well as areas of opportunity across current offerings
• Expand upon the existing Sales Bootcamp to provide a scalable offering addressing both technical, and soft skills, development
• Manage our New Hire Sales Bootcamp
• Continued analysis to assess the needs of the ongoing training needs of the Sales team

Within 6 months, you will:

• Partner with Sales Leadership to expand upon the Sales training programming
• Continue to develop relationships across Litera in support of our Enablement priorities

About You

• 4+ years’ experience in Sales Enablement, with prior Sales/Sales Leadership experience preferred
• Proven experience and knowledge of a full L&D Cycle
• Proven Project Management skills are a must: the ability to achieve objectives within established time frames. Comfortable working both autonomously and collaboratively, managing multiple competing priorities and navigating ambiguity
• Strong interpersonal skills - knows how to communicate professionally within all levels of the organization
• Demonstrated capability in enterprise thinking and the ability to develop solutions or programs that deliver benefit at an enterprise, global and local level
• Proactive, positive, analytical and enthusiastic personality that thrives in a fast-paced environment

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].

Description

Our Story

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

The Assistant Controller reports directly to the VP, Controller and is a key member of the controllership function, working alongside Senior and Executive Leadership providing contributions to our department’s operational accounting, cyclical closing and reporting cycles, GAAP/Compliance reporting and technical accounting workstreams. The ideal candidate for this role will have an accounting/finance background, excellent communication skills, a collaborative approach and the ability to excel in a rapidly changing environment. This is a people-manager position that has direct reports.

• Developing and maintaining accounting policies and procedures
• Establishes reporting strategies by establishing critical measurements, identifying system requirements, gaps and necessary changes
• Prepare studies, reports, analysis and recommendations for budgets, forecasts, financial plans, statistical reports, and business forecasts.
• Oversee preparation and analyze monthly, quarterly, and annual consolidated financial statements.
• Ensures that reports, filings, and documentation complies with Company’s regulations, professional standards and requirements
• Advises management of trends and changes in reporting requirements
• Participate in general ledger maintenance and monthly/quarterly balance sheet reconciliations for assigned accounts and segments
• Planning, organizing and coordinating the year-end close process with internal stakeholders and external auditors
• Oversees team of staff and senior accountants providing leadership, coaching, and knowledge transfer to the team. Participates in ad-hoc projects, requests and initiatives
• Directly supporting the Company’s consolidation and intercompany efforts
• Participate in accounting for complex areas including business combinations, revenue recognition, valuation of goodwill, and leasing transactions Identify and drive improvements and efficiencies in process and systems
• A passion for developing people, and an attitude of continuous development

• Bachelor’s Degree in Accounting or Finance field
• 10+ years’ experience in accounting or related field
• CPA certification required
• 5+ years leadership experience
• International exposure and experience working in a global environment
• Proven expertise in GAAP accounting regulations, practices and standards
• Experience in preparation and analysis of finance reports, budgeting, forecasting and product costing
• Technologically competent, NetSuite and other SaaS based reporting, processing and operational tools
• Self-starter attitude that originates and develops constructive, creative ideas

• Master’s degree in Finance, Accounting or Business Administration
• Experience in merger/acquisition due diligence and business valuation
• Understanding of public company requirements

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].

Description

Location:United Kingdom - Remote

Our Story

Litera, headquartered in Chicago, US, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

Within our Professional Services organization, the Solutions Engineer is the primary technical contact before, during, and after software implementation of our law firm CRM cloud solution, Sigma CRM, and is responsible for contributing to overall project success and customer satisfaction. Our Solutions Engineers are trusted advisors and SMEs that derive maximum value from our Firm Intelligence solution for our customers.

A Day in the Life

• Work within SOWs and other requirements documents to implement projects and deliverables on time, within budget, and within planned scope
• Collaborate, manage, and/or mentor on moderately to highly complex projects
• Define goals, manage risks, delegate priorities, track milestones, and report project status to senior management
• Provide customers with product, consultative, business analyst, and project management expertise
• Act as an SME in the Salesforce platform; implement and configure Salesforce and Sigma Lifecycle Management (SLM) in various customer contexts
• Provide quality customer education and advice

Role Progression

Within 1 Month, You Will:

• Complete Litera New Hire Onboarding
• Review SLM documentation
• Learn best practices, processes, and business tools, including Salesforce and Microsoft Office

Within 3 Months, You Will:

• Lead business analysis sessions
• Create user stories and acceptance criteria for projects
• Configure software and create demo environments
• Use and implement SLM with our customers

Within 6 Months, You Will:

• Lead customer implementations and be responsible for project deliverables
• Assist team members on other projects
• Write help articles and documentation
• Work cross-functionally to solicit feedback from customers on meeting their needs

About You

• Experience deploying enterprise software, preferably in law firms
• Salesforce platform expert with a minimum of four Salesforce Certifications
• Ability to research, diagnose, and communicate product issues quickly and effectively
• Experience working with marketing automation integrated with CRM
• Results oriented, resourceful, and comfortable working under tight deadlines with internal and external customers
• Comfortable with learning new products and adapting to updated features or processes
• Successfully managed multiple assignments in a fast-moving environment
• Thrive on open transparency, communication, and collaboration internally and externally

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Description

Our Story

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

The Business Development Representative (BDR) is responsible for managing inbound leads, engaging with law firm partners and C-suite executives, and providing qualified leads for our Large Law West segment. This is a high impact position that contributes to our overall growth by delivering sales results through strategic account management, retention, influence, and relationship-building. Our BDRs work daily with Account Executives, Product Account Executives, Solutions Engineers, and other Pre-Sales team members to build and cultivate relationships to identify and execute strategies that substantially expands our business.

A Day in the Life

• Earn credibility as a trusted advisor within your territory
• Manage inbound leads, MQLs, and outbound cadences
• Collaborate with the Demand Generation team to effectively engage with Marketing Qualified Leads
• Actively listen, understand customer objectives, and articulate relevant technology and business trends and benefits; ensure solutions achieve these goals
• Work cross-functionally to develop detailed account plans to nurture and expand relationships and grow our partnership within each firm

Role Progression

Within 1 Month, You Will:

• Complete Litera New Hire Onboarding
• Participate in instructor-led Sales Bootcamp
• Learn best practices, processes, and business tools, including Salesforce and Microsoft Office
• Be prepared to effectively manage all steps of the inbound sales process

Within 3 Months, You Will:

• Create and deliver presentations, proposals, and product demonstrations with support from Pre-Sales and other team members
• Schedule and lead Discovery calls

Within 6 Months, You Will:

• Be a frequent collaborator with Marketing Demand Generation
• Consistently generate new pipeline to drive growth
• Be a key contributor to Sales QBR presentations for your territory

About You

• You are resilient and not afraid to fail
• You are energized by navigating complex organizations and decision-making processes
• You can earn credibility as a trusted advisor with c-suite and senior leaders within large organizations
• You are keen on organization, collaboration, getting things done, and routinely meet metric-based goals
• Comfortable with a quickly changing environment
• Thrive on open transparency, communication, and collaboration internally and externally

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].

Description

Our Story

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, investing in our employees, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

The Product Account Executive is responsible for selling our Workflow solutions to drive new revenue. This is a high impact position that contributes to our overall growth by delivering sales through strategic account management, influence, relationship-building, and value-based selling. A Product Account Executive works with other Litera team members to build and cultivate relationships to identify and execute on new growth opportunities, including substantial expansion within current clients. The Product Account Executive will be primarily responsible for the early stages of the sales process for Kira and Transact, and collaborating closely with internal partners to progress and close opportunities.

A Day in the Life

• Earn credibility as a trusted advisor for key contacts within each firm in your territory (Northeast)
• Actively listen, understand customer objectives, and articulate relevant technology and business trends and benefits
• Work cross-functionally to develop detailed account plans to expand relationships and grow our partnership within each firm
• Aggressively prospect into current customer accounts for cross sell opportunities where there is no current ownership of our Transact solution
• Represent Litera at events to influence sales opportunities

Role Progression

Within 1 Month, You Will:

• Complete Litera New Hire Onboarding
• Participate in instructor-led Sales Bootcamp
• Learn best practices, processes, and business tools, including Salesforce and Microsoft Office
• Be prepared to effectively manage all steps in the sales process

Within 3 Months, You Will:

• Prepare, present, and begin executing on a strategic territory growth plan
• Create and deliver presentations, proposals, and product demonstrations with support from Pre-Sales and other team members
• Prospect and close deals

Within 6 Months, You Will:

• Manage full sales cycle for territory/region
• Consistently generate new pipeline to drive growth
• Be a key contributor to Sales QBR presentations for your territory/region

About You

• You are energized by navigating complex organizations and decision-making processes
• You can earn credibility as a trusted advisor with C-suite and senior leaders within large global organizations
• You have a strong desire to learn about and evangelize technology solutions to challenging business problems
• You are keen on organization, collaboration, getting things done, and routinely meet metric-based quota goals
• Comfortable with a quickly changing environment
• Thrive on open transparency, communication, and collaboration internally and externally
• Competency with Salesforce, Excel, Teams, PowerPoint
• Reside in the Northeast US

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].

Description

Our Story:Litera, headquartered in Chicago, IL, is a fast-growing, award-winning software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and make a direct impact on the future of the company.

The Opportunity:Come join and help lead a relentless team of software engineers dedicated to helping the legal and corporate world take charge of their document content. We are looking for a hands-on Software Engineering Manager who will ensure that the team meets all team and application performance metrics, follows best practices, and delivers on schedule all in the name of customer delight.

A Day in the Life:

• Oversee and coordinate resources and processes required to deliver new or maintain existing software products
• Work with department leaders to define, publish, maintain, and monitor Development metrics
• Establish and evolve software development standards and processes along with best practices for delivery of scalable, high-quality software
• Command a broad awareness of related projects
• Oversee the recruitment and talent identification process for their team
• Grow the skill set on the team along with setting overall expectations
• Keep up to date with modern technologies relevant to your team
• Take a hands-on role in software development as needed
• Contribute to the success of a self-organizing team

Role progression:

Within 1 month, you will:

• Complete our Engineering onboarding plan
• Meet your team and set up recurring 1-on-1s
• Learn the nuts and bolts of our business, as well as where we are headed
• Familiarize yourself with our Software Development Life Cycle and our specific flavor of Scrum
• Participate in Scrum ceremonies

Within 3 months, you will:

• Gain insight into the Department goals, and how they relate to the overall Company vision
• Develop Personal Objectives in conjunction with your manager which align to the Department’s objectives
• Start contributing to the technical decisions surrounding software components, many of which are shared across multiple products, with scalability and resiliency in mind

Within 6 months, you will:

• Contribute, as a fully integrated manager of the Engineering department
• Review product requirements to validate technical feasibility, allocate resources, and help provide timelines
• Work across functional boundaries to coordinate and communicate the implementation of software projects
• Fully participate in Performance Reviews, and start anticipating career development needs for each of your team members
• Coach and mentor your team, while managing resource allocations

About You:

• 5+years of software development experience, and 3+ years of management experience
• 2+ years of experience using machine learning algorithms, AI, and software development best practices
• 4+ years of experience with
• Front-End (e.g. Clojure, highly preferred
• Back-end web services (e.g. Golang highly preferred
• Testing frameworks (e.g. RSpec, Jest, etc.)
• As a plus, several years' experience building commercial-based software
• Indepth Knowledge of machine learning algorithms, and artificial intelligence best practices.
• Experience leading software development teams that deliver quality commercial software at scale in an Agile Scrum environment
• Comfortable giving feedback to team members and handling personal situations
• Confident leading, making decisions, solving problems, and organizing work for a team
• Ability to listen, resolve conflict, and negotiate with a high level of influence and professionalism
• Proficient at business analytics and metrics gathering
• Excellent at multi-tasking and able to handle competing priorities

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Description

The Associate Customer Success Manager is an extremely strong multi-tasker who wants to grow their customer success experience and face one of the toughest challenges in the business. This role is part of our tech touch team, supporting a wide network of Litera’scustomers across multiple segments.

This role will combine a focus on pioneering high-volume customer success processes, strategies and messaging for many of our customers (over 12,000 law firms). You’ll take what we know works across our more hands-on customer base and work with CS leadership, revenue, marketing, and product to build a best-in class low-touch success model.

Ultimately your job is about executing the tech touch playbook, handling day-to-day account needs across the business line including responding to NPS feedback, addressing customer inquiries, and directing customers to the correct resource. You’ll also serve internally as the voice of the customer. Your success will be measured on NPS (happy customers) and Gross Retention (loyal customers).

Key Responsibilities

• Respond to NPS feedback and apply learning to the responsibilities below to create a more efficient engagement strategy
• Analyze inbound requests from small and corporate customers and provide timely communications to these same customers
• Drive engagement across the small law base through automated strategies that help you develop and execute
• Help build the playbook for our tech touch strategy and use sub playbooks in Gainsight to manage each scenario with groups of customers
• Help shape future product trainings and resources by taking on feedback and sharing it with the customer enablement team
• Work extremely closely with Customer Communications manager so that customers know exactly who to reach out to for what and are never without a voice
• Represent small law/corporate customers and drive the awareness of key resources via omnichannel (social media, website, email, marketing, events, etc)

Key Requirements

• Be able to embrace change with optimism and positivity!
• Friendly, optimistic, and an extremely good communicator
• Organized with the ability to multi-task with multiple customer scenarios
• Experience managing large volumes of customers a benefit
• Customer facing experience - Great written English skills
• Technology-minded, comfortable with Salesforce, MS Word, MS Excel, and similar tools
• Creative mindset to identify the needs of our customers, help work with the team to identify communication strategies, and execute on those strategies
• Team player who is confident to share your own unique superpower

Description

Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

 The Opportunity:

We are looking for a mid-level Product Marketing Manager (PMM) to join our team! As PMM, you will be an advocate for Litera solutions, driving internal adoption of new products and features for our Revenue team, and ultimately help influence the buying decisions of customers and prospects. 

 Your day-to-day (Brief Description)

Reporting to the Sr. Director of Product Marketing, you will plan and execute overall product marketing strategy in collaboration with Growth Marketing and Corporate Communications teams and with your counterpart Product Management. You will leverage market and competitive research to drive effective messaging, content and assets to support revenue teams. Additionally, you will partner closely with teams across the organization as the marketing lead for your product area to establish and manage launch strategies, develop sales enablement content and programs, co-manage market intelligence, win/loss analysis and drive customer engagement through ongoing marketing programs and tactics.

 What You'll Be Doing

• Strategic Product Marketing & Execution:Define the right mix of marketing tactics and programs to support your product area. Work closely with Growth and Product teams to execute your product marketing plan and act as the lead coordinator across relevant teams to execute all parts of the plan.
• Product Messaging & Content Creation:Own product-related marketing content from conceptualization, market and SME validation, creation, delivery, and measurement. (Resources include product collateral, sales presentations, talking points, demo/video scripts, battlecards, web copy, blogs, competitive analysis, and more.)
• Product Launch Strategy & Execution:Work in tight alignment with Product Management to understand new features and the value to our customers. Lead the planning and execution of product launches to maximize market penetration and sales impact, complete with the right message and content relevant to each launch (minor or major).
• Sales Enablement Support:Be the Revenue and Sales Enablement team’s “go-to” person for product-specific questions (tapping into your Product Management counterpart for additional expertise when required). Leverage market feedback, positioning documents, product release notes, and competitive research to build, deploy, and measure regularly-scheduled sales enablement and product trainings to support the Revenue team.
• Market & Competitive Intelligence:Stay current on market-specific trends and strategies seen from competitors and customers to develop and update competitive battlecards on a quarterly basis. Monitor and analyze competitor trends, market trends, and sales performance to propose informed product, marketing, and sales recommendations.
• Market Outreach:Work across the Marketing, Product Management and Sales Enablement teams to co-develop up-sell and cross-sell campaigns, identify target audiences, supporting content, and measure results.
• Customer References:Understand how our customers use our products, assist in the creation of customer case studies that articulate the challenges customers faced before working with Litera, and the ROI received after implementation to drive qualified leads and engage customers. Be ready and able to represent our products to customers when the opportunity arises.

What You Bring (Qualifications)

• 3+ years of marketing, product marketing, or training experience
• 1+ year B2B marketing experience
• Familiar with the buyer’s journey and how to deliver the right message at the right time
• Legal industry a plus, not required
• Self-starter;Take a proactive approach to problem-solving and always take initiative
• Respectful;Know when to push on what you believe in and when to pull back
• Team-player; A collaborator that support the PMM team and teams across the organization
• Proficient communicator;Excellent professional and creative writing skills, and verbal communication skills, in any form (marketing copy, presentation development and delivery, emails, etc.)
• Flexible and dependable;Exceptional time management and adaptability skills
• Strategic and empathetic;Be able to put yourself in the shoes of a customer or sales and see the world and business from their perspective
• Business-minded;Equally comfortable solving a problem analytically as you are with intuition and creativity, always keeping the revenue goal in mind
• Technically adept;comfortable discussing new features and business requirements with a Product Manager or Engineer

What Sets Us Apart?

• Work with a team that has a proven track record.
• Our company's growth will challenge and encourage you to broaden your skills.
• Generous allocation of paid time off, and flexible work hours.
• Available merit-based cash bonus plan.
• Comprehensive medical coverage and Employee Assistance Program
• Many opportunities for rewards and recognition

Description

Our Story

Litera, headquartered in Chicago, US, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

We are looking for a RevOps Intern to work with our Revenue Operations team. This is an excellent internship opportunity for a Business, Finance, or Economics major. The RevOps Intern will remotely partner on Salesforce database projects.

A Day in the Life

• Interpret, filter and “clean” data from Salesforce databases
• Acquire data from secondary data sources and maintain databases
• Identify, analyze, and interpret trends or patterns in data
• Review reports to locate and correct problems
• Learn about Revenue Operations within a large organization

About You

• Strong academic track record with a passion for data and analytics
• Knowledge of Salesforce or other CRMs
• Strong to proficient skills working with Excel
• Ability to collect, organize, analyze, significant amounts of data with accuracy
• Ability to set and meet deadlines including ability to manage multiple tasks to completion at the same time

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Description

Location: Remote in Kosovo

Our Story

Litera, headquartered in Chicago, US, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

We are looking for a Web Developer to help grow our marketing creative team. As we look to redesign our website and move to a more dynamic web hosting model, we are looking for a creative, proactive in-house Web Developer to join our team. You will be involved in the development of our website, updates to existing pages, and tweaks to improve performance.

A Day in the Life

As the web developer, you will be responsible for taking requirements, creating mock-ups, and designing layouts while balancing the usability, visual appeal, and technical feasibility of the designs. You will also plan and execute projects, as well as improve the overall quality, speed, and security of the website. The ideal candidate is a forward-thinker who is aware of current trends and has excellent verbal and written communication skills to excel in a fast-paced environment. It's an exciting time to join this team! This role will require a combination of programming skills (.NET, HTML, CSS, JS, etc.) and familiarity of design best practices (design patterns, the color and font choices, etc.).

• Custom web application development in a CMS environment
• Testing, maintenance, and troubleshooting
• Create wireframes or mockups for web pages and applications
• Design layouts for mobile, tablet, and desktop devices
• Collaborate with marketing and design team to execute and implement new ideas
• Deliver work at the forefront of design and web trends
• Advise the team on UI/UX best standards and practices
• Strive for design standards with consideration for accessibility
• Coordinate with IT and security to maintain security standards
• Coordinate with M&A team to integrate new company websites under our brand umbrella

 About You

• Highly responsible, self-motivated, and able to work with minimal supervision on multiple priorities
• Experience building responsive websites using Episerver/Optimizely, WordPress, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
• Strong understanding of AJAX, SASS, and front-end build tools (Babel, Gulp, Yeoman, npm, Bower)
• Ability to architect enterprise web solutions including data, display, and information architecture
• Ability to communicate technical ideas to business users and other teams (design, marketing)
• Knowledge of SEO coding best practices, a plus
• A minimum of 5 years of experience designing websites for a marketing or communications team or similar start up environment
• Ability to empathize with people. Your first instinct when asked for something is to try to find a way to say yes
• A strong portfolio of work
• A general understanding of web performance metrics

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Description

Our Story

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, investing in our employees, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

The Director, Strategic Alliances is a collaborative, enterprising professional who leverages relationships with leading vendors in LegalTech and tech, broadly, to support our efforts in product innovation, new sales, and marketing. You will be responsible for developing, managing, and facilitating these relationships in coordination with the broader Litera organization, including Sales, Product, Marketing, Development, and Corporate Development. The successful candidate will have demonstrable experience in managing relationships with large, complex organizations in a way that drives true value for the business.

This position reports to Litera’s Chief Corporate Development Officer, is a member of Litera’s Global Management Team, and regularly interacts with Litera’s Senior Leadership Team. This is a new role within Litera and is initially scoped as an individual contributor with the future possibility of creating a small team.

A Day in the Life

• Establish and formalize relationships with large, horizontal tech companies with the intent of collaboration around product innovation and driving activities that support corporate and product marketing
• Establish and formalize relationships with leading vendors in the LegalTech space with the intent of driving joint GTM efforts and creating or supporting revenue streams related to product integration or whitelabel / re-sell relationships
• Partner with Corporate Development, Product, and Sales to create and launch partnerships with early-stage vendors in LegalTech to create new revenue streams within Litera leveraging the partner products and integrations with Litera’s ecosystem
• Ensure smooth operations of strategic alliances and product partnerships, including but not limited to clear processes & cadences around joint GTM efforts, royalty / fee payments, delivery, contracting, and more
• Track opportunities, pipeline, bookings, marketing activities, and development activities to provide measurable KPIs around the success of alliance relationships
• Act as an internal escalation point and external point of contact for any issues related to alliance partners under the Director’s purview
• Engage with Litera’s Product and Sales Engineering teams to develop a baseline understanding of Litera’s current products and future roadmap to inform opportunities to expand existing alliances and establish new relationships
• Collaborate with Litera’s legal team to create, amend, and renew contracts with alliance partners where necessary
• Stay on top of industry trends, researching and developing theses to guide alliance and partner strategy

About You

• 5+ years of alliance engagement; experience with co-selling, marketing development funds (MDF), referral relationships, and API licensing agreements is preferred
• Excellent written and verbal communication skills
• Strategic thinker who is able to quickly translate ideas into concrete action plans; excellent project and program management skills
• Ability to effectively influence both internal and external stakeholders across all levels of the organization
• Baseline level of technical knowledge around APIs, interoperability, and other technologies & mechanisms critical to facilitating product integration preferred
• Ability to translate raw data into KPIs that indicate effectiveness of alliance relationships
• Experience in LegalTech preferred but not required
• Preferred locations: CAN or US

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].