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Mailchimp

An Email marketing company.
Mailchimp is an always-on marketing platform for small businesses. We make innovative, beautiful products that empower those businesses to find more customers.

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Atlanta, Georgia, USA

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Mailchimp is hiring a Remote Director of Customer Success, Onboarding & Implementation

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Customer Success team within our Customer organization is focused on engaging and growing our customers throughout their Mailchimp journey. Our team uses a consultative approach to guide customers through their customer lifecycle, surfacing ideas, innovations, integrations, and capabilities in support of our customers’ business goals. We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, act as a product advocate, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales and Research to provide a connected experience for our customers.

We’re looking for a Director of Customer Success to contribute to the leadership of our Customer Success organization’s Onboarding and Implementation team. In this role you will steer the development of our Onboarding and Implementation programs, as well as grow and mentor members of the Customer Success team that work across multiple customer tiers. You will be responsible for leading a team of Customer Success professionals that drive customer adoption through effective onboarding and implementation initiatives, ultimately leading to long term retention and growth.

What you’ll do here:  

  • Define and optimize the onboarding journey for our customers
  • Pioneer the development of onboarding programs across multiple customer tiers, both 1-to-1 and 1-to-many engagements
  • Build cross-functional relationships with Mailchimp leaders to create a unified customer onboarding experience
  • Ensure programming drives value for Mailchimp’s customer segments, ensuring they have the right products, services and tools to accomplish their goals
  • Guide the creation of Onboarding and Implementation plays for the Customer Success team
  • Work with other departments to coordinate integration efforts and ongoing delivery of our onboarding experiences
  • Define metrics and KPIs that showcase onboarding and implementation success
  • Implement reporting to show progress, performance and ROI of our onboarding experience at the tier, team and individual levels
  • Prioritize a deep understanding of the Mailchimp brand and voice to ensure our onboarding experience is filled with special Mailchimp moments

We would love to hear from you if:

  • You have experience developing and launching Onboarding and Implementation programs at scale
  • You have experience in building, mentoring and inspiring an Onboarding and Implementation teams 
  • You are a strong collaborator, communicator and work well cross-functionally
  • You are a leader in change management
  • You are a strong manager with a track record of building and growing high performing teams.
  • You care deeply about your team and their growth
  • You have an understanding of Customer Success platforms
  • You have an understanding of how to define health scoring at multiple levels
  • You have excellent presentation skills, communicating clearly to all levels
  • You have demonstrated the ability to manage multiple initiatives at one time
  • You have strong organizational skills and pursue measuring the impact of you and your team’s performance

Bonus points if you are:

  • Experienced in working with self-service SaaS solutions
  • Multilingual in one or more major European languages 
  • Familiar with Mailchimp and its features
  • Knowledgeable of market and competitive landscape
  • Knowledgeable of CRM and Customer Success platforms

How you’ll work: Our Core Leadership Behaviorsare the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity:You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning:You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best:You hold yourself and others accountable to meet commitments
  • Collaborating Courageously:You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor:You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed:You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented:You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $143,000. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned andhighly profitable companyheadquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization.We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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Mailchimp is hiring a Remote Manager of Engineering, Site Reliability Engineering (SRE)

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We’re looking to hire an experienced manager to lead the Site Reliability Engineering (SRE)  Operations team.

SRE's ensure that the Mailchimp application deploys and runs reliably in production. We reduce toil by implementing instrumentation and improving observability of running applications. We automate manual tasks so that there are fewer opportunities for errors to occur. We take responsibility for making sure that completed application code runs quickly and reliably.

SRE managers work to unlock the potential of the other members of the team by ensuring that their colleagues are unblocked and connected with the support and resources they need to do their best work in support of the team goals.

What you'll do:

  • Cultivate healthy channels for communication, review, and feedback. Clearly and effectively communicate across departments, teams, and management tiers.
  • Maintain a sense of camaraderie, cooperation, and collaboration among team members. Insure that members of the team feel psychologically safe. Support and encourage those who face challenging situations.
  • Build a common mindset by aligning groups of people along shared goals. Recognize team members' desire to do good work, cultivate their intrinsic motivations and strengths, and connect them with the resources they need to be successful. Establish flexible systems for ensuring accountability.
  • Provide coaching, mentoring, and encouragement to team members. Effectively acknowledge and reward both individual and team efforts. Support employees in their skill development in ways that meet both strategic organizational goals and their individual objectives.
  • Recognize when it's necessary to talk through difficult topics and deliver clear, candid, and actionable feedback. Prevent conflict from lingering longer than necessary by focusing on working through issues quickly, productively, and with a minimal disturbance.
  • Facilitate open and honest dialog within the team, drawing on the broad experiences and diverse perspectives of team members. Coordinate healthy discussions, and work to establish consent when consensus is unattainable.
  • Cultivate and solicit honest feedback about your own performance. Put in time and energy to learn to be more effective when coaching, delivering feedback, and developing others, and to understand unfamiliar technologies, tools, and systems.
  • Utilize failure as an opportunity to learn and grow. Apply criticism and mistakes as an opportunities to learn without assigning blame or entrenching regret.

We'd love to hear from you if you:

  • Recognize the value of transparent, honest communication and the necessity of sharing information.
  • Communicate confidently, write capably, and present effectively to groups of 5-10 people.
  • Are patient, resilient, and willing to take on work even when it's challenging, ambiguous, or intense.
  • Deliver clear, effective feedback even when it’s difficult or intimidating
  • Demonstrate self confidence while remaining open-minded. Willing to consider things from other points-of-view and consider the impact on others; comfortable being proven wrong.
  • Desire to pursue collaboration even when it introduces dissent. Values bringing diverse points-of-view to the table. Able to balance efforts between planning and acting.
  • Understand how to augment humility with the courage to propose, develop, and defend ideas they feel passionately about
  • Are Introspective; able to gauge how their own mood and perspective impacts their interpretation of others' behavior, and how their own strengths and weaknesses can support or derail the work of others they interact with.
  • Have experience with one or more of the following:
    • Experience leading teams, bonus points for leadership experience in a operations or development capacity
    • Familiarity with software and/or systems engineering technologies, tools, and practices
    • Programming experience

 

How you’ll work: Our Core Leadership Behaviorsare the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity:You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning:You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best:You hold yourself and others accountable to meet commitments
  • Collaborating Courageously:You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor:You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed:You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented:You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $123,000. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned andhighly profitable companyheadquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization.We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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Mailchimp is hiring a Remote Director of Customer Success, Growth & Engagement

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Customer Success team within our Customer organization is focused on engaging and growing our customers throughout their Mailchimp journey. Our team uses a consultative approach to guide customers through their customer lifecycle, surfacing ideas, innovations, integrations, and capabilities in support of our customers’ business goals. We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, act as a product advocate, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales and Research to provide a connected experience for our customers.

We’re looking looking for an experienced Customer Success Leader. In this role you will lead the development of our Growth and Engagement programs, as well as grow and mentor members of the Customer Success team across multiple tiers. You will be responsible for leading a team to identify key areas of growth, engagement, risk and utilization of Mailchimp’s products and services. 

What you'll do here: 

  • Lead the development and build of Mailchimp’s customer growth and engagement journey through programming that scales across multiple customer segments.
  • Lead the development of Mailchimp’s Customer Success programming across multiple customer tiers, both 1-to-1 and 1-to-many (pooled CSM) model
  • Build cross-functional relationships with Mailchimp leaders to create a unified customer experience
  • Drive value for Mailchimp’s customer segments, ensuring they have the right products, services and tools to accomplish their goals
  • Lead the development of escalation protocols across customer tiers during the growth and engagement phase
  • Lead the creation of growth and engagement playbooks for the Customer Success team
  • Work with other department heads and teams to coordinate integration efforts and ongoing delivery, support and operations
  • Define metrics and KPIs that showcase growth opportunities and engagement success
  • Implement reporting to show progress, performance and ROI of Customer Success at the tier level, team level and individual level

We would love to hear from you if:

  • You have experience developing and launching Customer Success programs at scale
  • You have experience in building, mentoring and inspiring teams 
  • You are a strong collaborator, communicator and work well cross-functionally 
  • You are a leader in change management
  • You are a strong leader with a track record of building and growing high performing teams.
  • You care deeply about your team and their growth
  • You have an understanding of Customer Success platforms
  • You have an understanding of how to define health scoring at multiple levels
  • You have excellent presentation skills, communicating clearly to all levels
  • You have demonstrated the ability to manage multiple initiatives at one time
  • You have strong organizational skills and pursue measuring the impact of you and your team’s performance

Bonus points if you are:

  • Experienced in working with self-service SaaS solutions
  • Multilingual in one or more major European languages 
  • Understanding of Mailchimp and its features
  • Knowledgable of market and competitive landscape
  • Knowledgable of CRM and Customer Success platforms

How you’ll work: Our Core Leadership Behaviorsare the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity:You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning:You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best:You hold yourself and others accountable to meet commitments
  • Collaborating Courageously:You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor:You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed:You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented:You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $143,000. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned andhighly profitable companyheadquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization.We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

#LI-Remote

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Mailchimp is hiring a Remote Senior Product Operations Specialist

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We are excited to grow our Product Operations team, which supports the day-to-day operations of the Product Department. This team is responsible for building, supporting, and scaling processes which support the department all while managing communications via multiple channels. This team acts as an organizer, connector, and agent of continuous improvement to keep our department and staff mobilized to do their best work. 

We are looking for a Senior Product Operations Specialist who will act as the Team Lead for Product Operations. In this role you will balance a number of programs and complex problems which relate to the strategic goals of the business. You should have dedicated experience in Project Management, or in the area of Business Operations. You possess the training & expertise in specific practices, methodologies, and ways of working. 

About You: 

You should be an experienced functional leader with a history of leading projects end-to-end across multiple functions, departments and stakeholders. You’re an expert at getting things done and can thrive in any environment, no matter how ambiguous. You approach problems with pragmatism and creativity. You know how to ask the right questions at the right times. People could learn a thing or two from your ability to set priorities and re-prioritize on a dime. Organization, communication, and change management are more than a part of your vocabulary; it’s how you operate. 

What you'll do here: 

  • Owns and works on multiple complex programs and/or problems simultaneously.
  • Facilitate the interaction and collaboration between various disciplines to set priorities and establish plans. Includes ongoing facilitation of meetings, events, workshops, etc. in support of Product.
  • Partner with Product Leadership, Domains, Product staff, and other Operational roles to coordinate on key deliverables and outcomes.
  • Uses advanced concepts to resolve complex issues in creative ways to effectively meet objectives.
  • Leads change management initiatives and creates structure which supports the sustainable growth of the dept. 
  • Promotes an environment of accountability and operational excellence on the team.
  • Acts as the Team Lead, providing guidance and mentorship to levels I, II and III operations roles.

We'd love to hear from you if: 

  • You have 4 years of related experience in an Operations or Project/Program Management capacity.
  • You have a PMI certification or industry equivalent preferred.
  • You are highly organized, pragmatic and results-focused; evaluates the structures that make Product Operations effective. 
  • you have proven experience managing end-to-end projects across multiple functions, departments and stakeholders. 
  • You have the ability to build and maintain strong cross-functional relationships, investing in relationships across the org to build out their internal network. Proactive about inviting feedback and the development of their career & skillset.
  • you have stellar communication skills: written, in person and presentation abilities.
  • You have the ability to establish priorities around tasks and requests of Product Operations.
  • You are an expert in org-wide tools like JIRA, Confluence, Aha!, Slack and/or other PPM tools. Knows how to get the most out of each for the coordination of teams, staff and stakeholders.

How you’ll work: Our Core Leadership Behaviorsare the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity:You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning:You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best:You hold yourself and others accountable to meet commitments
  • Collaborating Courageously:You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor:You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed:You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented:You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $98,000. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned andhighly profitable companyheadquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization.We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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Mailchimp is hiring a Remote Software Systems Engineer

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Data Services teams build systems that bridge the gap between raw business data and consumable data products that the business can trust and take action on.  We engage with business partners to define their use case, their needs, and then provide that product in the most useful format.

Our ideal candidate has a strong service-oriented mindset.  They have engaged effectively with stakeholders to ensure they’re building the right systems that empower its users and allows them to pursue more ambitious project work.  They foster lasting relationships that reduce barriers to pursuing ambitious work for users.

Most of our teams have at least one distributed member, so we encourage flexible working hours and some telecommuting but you should plan to be in the office most days. We’re willing to help you with relocation if you’re not currently local to one of our offices!

 

We'd love to hear from you if:

  • You have experience driving technical projects, prioritizing work, identifying dependencies, facilitating technical decisions and cross-functional team discussions.
  • You can work independently while also putting an emphasis on mentorship of those around you.
  • You show strong judgment with building systems for stakeholders.
  • You take an engineering approach to service management.

 

What you'll do:

  • Define a suitable systems architecture and design for analytical solutions that takes into account various data sources and business use cases, including effective governance standards for transparency, data quality, and communication.
  • Be an evangelist in the company for data-informed thinking and decision-making; and develop documentation to enhance data literacy across the organization.
  • Stay up to date on new tools & techniques in the data space.
  • Interface with vendors, as needed, to drive optimal integration patterns between 1st and 3rd party applications and platforms.
  • Empower team members - including other developers as well as Technical Support and QA - through technical mentoring, contributions to the team’s documentation libraries, and providing automation for manual tasks where appropriate.
  • Define and adhere to internal coding standards, development processes, and design best practices.
  • Ensure quality by performing thorough testing and leveraging peer reviews for your work and the work of cross functional teams.
  • Embrace and demonstrate our values: humility, creativity, and independence.

Qualifications:

  • Strong analytic skills related to working with multi-sourced datasets.
  • Build and document processes supporting data transformation, data structures, metadata, dependency, and workload management.
  • Experience supporting and working with cross-functional teams in a dynamic environment.
  • They should also have experience using the following software/tools:
    • Experience with GCP cloud services: BigQuery, Dataproc, Dataflow, etc. or comparable cloud platform services.
    • Experience with object-oriented/object function scripting languages: Python, Java, or Scala.
  • Bachelor’s Degree in a related field,OR equivalent years of relevant experience.

 

Bonus Points for:

  • Experience with Customer Experience and/or Marketing measurement platforms, such as FullStory, Qualtrics, Optimizely, Google Marketing Suite, Measured, and/or LiveRamp.
  • Experience with analytics tools such as Looker and Alation

 

How you’ll work: Our Core Leadership Behaviorsare the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity:You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning:You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best:You hold yourself and others accountable to meet commitments
  • Collaborating Courageously:You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor:You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed:You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented:You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $117,000.00. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned andhighly profitable companyheadquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are working toward becoming a flexible-first organization.We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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Mailchimp is hiring a Remote Security Software Engineer III

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We’re looking for Engineers in this role to assist in securing the Mailchimp platform through advancements to Mailchimp’s product security, mentoring fellow engineers to produce better, more secure code, while helping drive improvements within Security and Engineering as a whole.

Security Engineers work closely with our in-house Penetration Testers and Security Operations team. Our ideal candidate is a highly-experienced Engineer with hands-on security experience who has excellent communication and collaboration skills.

 

What you’ll do here:

  • Work with teams across the organization to promote security best practices, understand problems, and collaborate on solutions all while staying current with emerging security standards
  • Conduct security architecture discussions, code reviews, and lead security-related projects
  • Identify broad, impactful areas for improving the security of Mailchimp’s platform
  • Provide mentorship for and share expertise with teammates through training, contribution to documentation, and other avenues
  • Participate in an on-call rotation for security incidents and assist in incident response processes

 

We’d love to hear from you if:

  • You have experience in a software development environment, with capability in full-stack, frontend, or backend development
  • You have an understanding of common web application stacks and patterns: LAMP, LEMP, MVC
  • You have reviewed and provided recommendations for security architectures and/or assisted teams for designing secure systems in either a cloud environment (Google, Amazon or Azure) or on-prem
  • You have a solid foundational knowledge of web application security concepts

If you are excited about the role, even if some of the areas don’t perfectly align to your experience, you are encouraged to apply!

 

How you’ll work: Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best: You hold yourself and others accountable to meet commitments
  • Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

 

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Louisiana, Massachusetts, New Jersey, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $104,000.00. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

#LI-Remote

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Mailchimp is hiring a Remote Software Engineer III, Data Delivery

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Data Systems team builds systems that bridge the gap between raw business data and consumable data products that the business can trust and take action on.  We engage with business partners to define their use case, their needs, and then provide that product in the most useful format.

Our ideal candidate has a strong service-oriented mindset.  They have engaged effectively with stakeholders to ensure they’re building the right systems that empower its users and allows them to pursue more ambitious project work.  They foster lasting relationships that reduce barriers to pursuing ambitious work for users.

Our ideal candidate has experience operating business-critical systems at a high-level.  They make tradeoffs and concessions that aim to have minimal user disruption. They’ve collaborated effectively with partner teams to build highly performant, reliable, and observable systems that produce minimal toil for operators.

Our ideal candidate takes an engineering approach to their service management.  They develop tooling that reduces operational work for the entire team. They strive to spend most of their time doing project work rather than directly operating software.

What you’ll do...

  • Build batch and real-time data pipeline to surface new internal and third-party data sources for easy analysis.
  • Build aggregated and historical datasets, dashboards, and APIs to support getting the right data to the right people at the right time.
  • Contribute to advancing goals around data governance policy creation/enforcement, business metadata cataloging, and access control.

We’d love to hear from you if …

  • You show strong judgment with building systems for stakeholders.
  • You collaborate effectively with cross-functional peers to advance initiatives.
  • You take an engineering approach to service management.

Qualifications for Data Engineer

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases (e.g., MySQL, Postgres).
  • Experience building and optimizing data pipelines, architectures, and data sets.
  • Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
  • Strong analytic skills related to working with unstructured datasets.
  • Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
  • A successful history of manipulating, processing, and extracting value from large disconnected datasets.
  • Experience supporting and working with cross-functional teams in a dynamic environment.
  • They should also have experience using the following software/tools:
    • Experience with data pipeline and workflow management tools (e.g., Airflow, Luigi, Oozie, Azkaban).
    • Experience with GCP cloud services: BigQuery, Dataproc, Dataflow, etc. or comparable cloud platform services.
    • Experience with stream-processing systems: Beam, Spark Streaming, Kafka Streams, etc. is a plus.
    • Experience with object-oriented/object function scripting languages: Python, Java, or Scala.
    • Experience with Looker a plus.
    • Experience with Alation a plus.

Bachelor’s Degree in a related field,OR equivalent years of relevant experience.

How you’ll work: Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best: You hold yourself and others accountable to meet commitments
  • Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $100,000. For all other locations, base salary will vary by geographic market andwill be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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Mailchimp is hiring a Remote Software Engineer III, Integrations

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We’re looking for a Software Engineer III to work with a high performing group of software engineers and analysts. This newly forming team will support the development, configuration and architecture of data sources and integrations across Mailchimp. 

In this position we seek someone excited to work with a dynamic, diverse group of engineers and managers who are all used to wearing multiple hats to get the job done. We will work with teams throughout the organization including the Analytics & Data Science Product Domain, Legal and Compliance, Marketing Analytics, Strategy Operations, and more. We seek someone comfortable with supporting requirement definition and developing operational processes for Mailchimp data sources, both internal and external.

We seek someone with an understanding of why and how diverse teams build better software and create better cultures. Data Services is a team with a vibrant, supportive, empowered, inclusive and positive culture. We like to get things done and feel strongly about customer service and the value we bring to Mailchimp. An ideal candidate will understand the importance of that culture to the team’s productivity and overall benefit this has to Mailchimp as a whole.  

What you’ll do:

  • Participate in and cultivate a culture of direct, compassionate feedback. Engage in a results-oriented work style, and encourage transparent communication. Facilitate effective collaboration and teamwork 
  • Work with the engineering department leadership to iterate on the strategic Data Services Roadmap
  • Help deploy, configure, operationalize, maintain, and monitor software integrations (internal or external)
  • Work with teams introducing new data sources to ensure our integrations adhere to consistent, scalable patterns and Mailchimp compliance and governance requirements
  • Work cross functionally with Legal, Compliance, Data Science, ML Engineering, Support, Marketing and people teams to help define and scope their objectives while ensuring our solutions remain robust and scalable
  • Help identify and remove obstacles to project execution

We’d love to hear from you if:

  • You have a passion for writing clean and simple code, and follow good development and testing practices
  • Enjoy defining processes for management of data including on-prem integrations, SAAS-contained data, and external data moving to Mailchimp data stores
  • You’ve got experience with Cloud Data Infrastructure products (we use Google Cloud, but experience with other vendors is also useful)
  • Working knowledge of Docker and Kubernetes
  • Experience working with cross functional teams
  • Desire to work in a highly-collaborative environment, and actively contribute to code reviews, software design specs, team-level office hours, etc.

Our primary work will center around Python, Java, Google Cloud Run. We also dabble in Go and PHP, however we’re more interested in your ability to learn and collaborate with our teams while remaining relentless on meeting the needs of our customers. Many of our amazing engineers have picked up the languages we use while working here. We mentioned a lot of items in the description, and want to encourage all peeps to apply. We don’t expect you to be familiar with everything here!

How you’ll work:OurCore Leadership Behaviorsare the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity:You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning:You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best:You hold yourself and others accountable to meet commitments
  • Collaborating Courageously:You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor:You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed:You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented:You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The minimum base salary for this role in Colorado is $100,000. For all other locations, base salary will vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious to how hiring has shifted related to COVID-19? Click here to find out more!

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

See more jobs at Mailchimp

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Mailchimp is hiring a Remote Data Engineer III, Search Engineering