ABOUT THE TEAM

The Enterprise Platform group at MURAL focuses on our enterprise customers to help them feel secure, compliant, and organized through the Mural experience. We are looking for a Senior Engineering Manager to join our Admin team within the Enterprise Platform group. This leader will guide the engineering team to deliver critical portions of the product that help our enterprise administrators to manage all aspects of their enterprise experience within Mural. This role will work closely across all R&D teams inside Mural, to make sure that Mural admins have the best experience possible. 

WHAT YOU'LL DO

As the Senior Engineering Manager, you will:

• Lead a high-performing remote team of software engineers
• Partner closely with your Product Management peers to build and deliver on a team roadmap that has a direct impact on our Administrative users in the Mural Enterprise
• Work with Design partners to innovate and create a delightful user experience that helps our Admin users have a better experience inside Mural
• Ensure the success of software projects through the planning and execution phases within and across your team and broader engineering groups
• Build and develop a diverse and capable team via hiring, coaching, and mentoring engineers
• Provide both positive and constructive feedback regularly to help engineers grow to their potential
• Uphold our company values: Adapt to Thrive, Commit to Caring, Triumph Through Teamwork

WHAT YOU'LL BRING

• 4+ years of experience directly managing high-performing software engineering teams as an Engineering Manager
• Experience managing past teams that have delivered using modern agile methodologies, shipping high-quality and reliable software in regular, iterative releases
• A strong track record of attracting, developing, and advancing great engineers
• Experience with teams that have delivered cloud-native software, ideally in a high-growth SaaS environment
• Experience successfully managing people from other countries, cultures, and timezones and are comfortable working and managing 100% remotely
• Experience managing engineers who have (or being an engineer who has) developed in Node.JS, React, and TypeScript stacks
• Experience with Enterprise customer software, ideally in the administration experience area (nice to have)
• Excellent command of English, both written and verbal

For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $201,600 - $252,000 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.

ABOUT THE TEAM

Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.

YOUR MISSION

We are seeking a proactive and organized individual to join our team as an Account Development Representative (ADR). As an ADR at Mural, your primary responsibility will be to collaborate closely with Account Managers (AMs) and Customer Success Managers (CSMs) in a Pod to develop expansion strategies within our current accounts and set up meetings to drive growth opportunities.

WHAT YOU'LL DO

• Collaborate within a Pod: Work closely with Account Managers and Customer Success Managers within a dedicated Pod to align on account strategy and expansion goals. Collaborate on account planning, customer needs analysis, and growth strategies.Conduct thorough analysis of existing customer accounts to identify potential expansion opportunities. Utilize customer data, usage patterns, and other relevant metrics to uncover areas where Mural can provide additional value.
• Develop Expansion Strategies: Contribute to the development of expansion strategies within the assigned accounts. Provide insights and ideas to the Pod team on how Mural's solutions can address customer needs and drive additional adoption.
• Source Discovery Meetings: Proactively reach out to customers within the assigned accounts to schedule meetings with the Account Managers. Effectively communicate the purpose and value of these meetings to generate interest and secure appointments.
• Needs Identification: Collaborate with the AMs and CSMs to identify and understand customer challenges, pain points, and desired outcomes. Leverage this knowledge to set up discovery meetings with new and existing stakeholders for the AM. 
• Pipeline Management: Maintain accurate and up-to-date records of customer interactions, activities, and meeting outcomes in Salesforce.

WHAT YOU'LL BRING

• 6+ months proven experience in a customer-facing role, such as sales development, account development, or account executive
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers
• Strong organizational and time management skills, with the ability to prioritize tasks effectively
• Self-motivated and results-oriented, with a track record of meeting or exceeding targets
• Collaborative mindset, with the ability to work within a team-oriented environment
• Familiarity with Salesforce, Chilipiper, Outreach, Zoominfo, and Linkedin Sales Navigator