Detailed Description

The Inside Sales Representative (ISR) is responsible for supporting our sales organization through the processing of administration duties associated with the selling of our products or services. The ISR will reach business targets through excellent telephone and email communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

Roles and Responsibilities:

• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches.
• Maintain and expand the company’s database of prospects.
• Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
• Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Investigate and troubleshoot customer service issues.

Additional Duties:

• Coordinate customer training as necessary.

• Enter new customer data and update changes to existing accounts in the corporate database
• Appropriately communicate brand identity and corporate position.
• Attend periodic sales training where applicable.

Skills and Experience:

• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Excellent Microsoft Excel Knowledge
• Success in qualifying opportunities involving multiple key decision makers.
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Minimum Qualifications/Technical and Education Requirements:

• University or college degree in Computer Science, Marketing, or another related field is required.
• 2 to 3 years of direct work experience in a sales or tele sales capacity.

Netsync Network Solutions is a minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, end-user computing and VDI, optical/WAN, managed services and staffing solutions.

Great reasons to join our team:

Medical, Dental, Vision, STD/LTD benefits, Supplier Discounts, PTO, Paid holidays

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Detailed Description

The Adoption Specialist is a customer facing position that is tasked with driving adoption, training, and proof of concepts for Collaboration solutions.

Roles and Responsibilities:

• Provide adoption services for customers on Collaboration solutions. Including, but not limited to, Cisco WebEx, Cisco Video Endpoints, Cisco IP Phones, Cisco Collaboration SaaS Solutions, Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Events, etc. This includes developing training curriculum, interactive and engaging training sessions, adoption incentives, follow up sessions and leave behind documentation.
• Develop and publish “Tips and Tricks” on social media for customers to follow and engage.
• Work with the Customer Experience practice closely to ensure we are staying ahead of renewals, identifying adoption analytics and key in on what the customer needs to adopt to ensure renewals.
• Provide guidance to customers on how to solve business problems leveraging Collaboration solutions such as, but not limited to; Cisco and Zoom.
• Identify and recommend tools and applications to use in conjunction with adoption, training and customer retention of Collaboration SaaS solutions.
• Develop rapport and strong positive relationships with various individuals within the customers’, manufacturers’, industry peers, and internal resources.
• Discover/identify potential new opportunities (wider and deeper) and pass along to Sales/SA’s.
• Articulate Netsync and OEM partners’ Adoption practice value proposition.
• Continually learn the newest Collaboration SaaS technologies and features.

Additional Duties:

• Additional job duties as needed

Skills and Experience:

• Technical experience in one or more of the focus areas is a plus: Cisco WebEx, Cisco Video Endpoints, Cisco Call manager, Cisco WebEx Calling, Zoom Meetings, Zoom Phone, Zoom Events.
• Meticulous attention to detail – desire to do things correctly the first time.
• Strong communication skills (written and spoken).
• Self-motivated but can work well independently and as part of a team.
• Experience identifying business challenges and how to solve those challenges with technology solutions.
• Strong understanding of business drivers is a plus.
• Experience with training end users is a plus.
• Experience working in a VAR or consulting environment is a plus.
• Certifications in solutions provided is a plus from any manufacturers: Cisco, Zoom and other leading industry certifications.
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Minimum Qualifications/Technical and Education Requirements:

• A bachelor’s degree or equivalent work experience.
• Certifications in solutions Netsync provides is a plus from manufacturers or industry leaders.

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