NICE
The Key Account Manager will be accountable for delivering world class account management and business direction to inContact’s most important customers. Specifically, this position is responsible for building long-term relationships with new and existing customers by understanding their business goals, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging inContact technology products. The Key Account Manager is responsible to upsell, cross-sell, and consult with the client and will bear a sales quota in addition to growing the revenue of an account base, including renewals. The Key Account Manager’s involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carry through to building a long-term relationship. Client interaction will be done both over the phone/ WebEx and face to face. The Key Account Manager will be the business leader in an account and work inconcert with our Techncial Support team (primarily through Technical Account Managers, Technical Success Managers, and Techncial Success Analysts. Together, these teams are responsible to ensure both customer longevity and systematic growth.
NICE is hiring a Remote National Account Executive
Description
NICE Ltd is a publicly traded tech leader with a market cap of above $10 Billion. As the sales and relationship expert for NICE’s accounts, you'll work in deep collaboration with product specialists and pre-sales engineers to deliver a compelling value proposition that differentiates the NICE product portfolio from the competition. This role is charged with effectively selling all of NICE’s portfolio with a high degree of solution knowledge and advanced selling skills.
In order to be successful, you will have to:
- Target C-suite decision-makers and compel them to invest in organization transformation aimed at improving their customer’s and employee’s experience in a cost-effective manner.
- Develop strategic initiatives targeted at specific accounts that demonstrate NICE’s extensive capabilities as an advanced solution provider and the leader in the Contact Center as a Service industry.
- Master a deep understanding of the customer, including an understanding of the performance metrics and develop plans that position NICE capabilities in anticipation of customer’s business strategies and goals.
- Develop and execute a creative prospecting plan leveraging your own skills as well as engaging the extended team to drive top of funnel pipeline.
- Provide critical insights to the customer that generate best-in-class credibility and contribute to a market leadership position for the company.
A successful candidates will possess any of the following:
- At least 5 years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
- Superior relationship and client management skills that effectively builds trust and credibly manages/resolves customer escalations.
- Collaborative approach to sales that includes working with multiple groups both internally and externally.
- Exceptional communication and presentations skills that build confidence and credibility with C and VP-level executives.
Some of Our Benefits:
- Competitive base salary, uncapped commissions, and an incredible "pay for performance" practice.
- Incredible non-monetary incentives, ranging from fully paid getaways on private islands to luxury cars! Yes, really!
- Ongoing training and development, and company paid education assistance.
- Individual & family health, dental, vision, life and AD&D, STD, LTD, HSA, flex spending account, Employee Assistance Program, generous Paid Time Off, etc.
- Company-funded 401k contribution.
- A deep commitment to corporate social responsibility and giving back to the community.
- Fun events and celebrations such as end-of-quarter parties, retreats, game-filled events, and more!
NICE Ltd is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive environment that enables every employee to work to the best of their ability. We support Diversity, Inclusion, and Equity and commit to hiring to increase Diversity of Thought without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law or common sense.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
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NICE is hiring a Remote Premier Account Executive
Description
Premier Account Executive
Location: Mid-Atlantic (Remote)
The Premier Account Executive is responsible for seeking and maintaining relationships with NICE Sales Partners and identifying sales opportunities and building market share in their regions. This position is required to increase revenue streams in small business, commercial, government, and contact centers.
As a Premier Account Executive, a Typical Day Might Include the Following:
- Meets and exceeds assigned sales quota.
- Build and maintain relationships with potential and current customers and sales partners.
- Assist and support Sales partners in sales effort by participating in sales calls and closing efforts.
- Maintain product knowledge by attending weekly trainings.
- Attends tradeshows.
- Travels as needed to maximize growth and revenue, while adhering to all NICE travel policies and requirements.
- If remote from NICE headquarters, maintains appropriate home office within NICE allowances.
- Makes in person sales calls
- Interacts with all levels of organization. Makes presentations as necessary to same.
- Build trust and rapport with current and potential customers.
- Regularly closes deals and builds future pipeline within or exceeding goals.
- Completes all NICE paperwork timely - expense reports, sales call logs, etc.
- Regularly keeps direct supervisor apprised of issues and potential sales.
- Travel required 50%.
To Land This Gig You'll Need:
- Bachelor’s Degree in Business Information Systems, Marketing, Communications or similar field or equivalent work experience required.
- 3 + years sales experience
- Previous experience in telecom, call center, software or hardware industries
- Highly professional demeanor - presence, voice
- Demonstrated high level competency in written and verbal communications
- Demonstrated success working with little to no direct daily supervision in a home office setting
Bonus Experience:
- Sales Engineering experience
- Telecomm sales experience
- SaaS experience
ABOUT NICE: NICE makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE provides the world’s No. 1 cloud customer experience platform, NICE™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
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NICE is hiring a Remote Services Sales Executive
Description
Service’s SalesExecutive,Americas
Title– Services’ SalesExecutive(SSE)
Location–United State
Hiring Manager–Fred Francese, Services Sales Manager
Description
This is a role for a talented and experienced strategic (Services)Sales professional that can promote and drive maximum value with the NICE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas region.
The NICEVRSoffering help customers keeping the systems available and performing as expected. TheSSEis the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent and able to own the entiresales process from first contact through expansion and renewal.
The NICE VRS portfolio includes:
- Application Services: Application Consulting, End user Education, Administration training, Developer Support Services
- Advisory Services: Business Process Optimization, Change management, Government/ Expansion/ COE, KPI Assessment, Optimization Engagement, Managed Analytics- Continuous Improvement Program
- Managed Services:Managed Application Services, Managed OperationServices,APS/ NOC
Responsibilities
- Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure
- Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change
- Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline
- Focus on services-only sales (unattached to product) that drive customer value and success
- Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely with the NICE product house
- Work and offer proposed solutions and articulate their true value based upon customer’s strategy and directions
- Create new opportunities byevangelizingthe solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategicvalue-basedselling, business case definition, ROI analysis, references and analyst data
- Provide accurate monthly forecasting
- Become the Subject Matter Expert and act as a "go to" person forAmericassales team forVRS selling
- Ensure on-going and continuous value to drive renewals of sold accounts
- At least8years of selling and customer management experience in the IT industry(Advantage of previous experience selling services added value)
- Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
- Excellent presentation skills and interpersonal relationship
- Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
- Understanding current technologies and IT related infrastructure and business challenges
- Technical understanding ofServices and Maintenance terminology, technology and practices
- High-level technical skills & fast learning curve of product & application
- Creativity-Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
- Build good working relationship and cooperation withthe regionalpresales/ salesorganization
Education-
Degree in business administration / technological domain
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
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