The Key Account Manager will be accountable for delivering world class account management and business direction to inContact’s most important customers. Specifically, this position is responsible for building long-term relationships with new and existing customers by understanding their business goals, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging inContact technology products. The Key Account Manager is responsible to upsell, cross-sell, and consult with the client and will bear a sales quota in addition to growing the revenue of an account base, including renewals. The Key Account Manager’s involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carry through to building a long-term relationship. Client interaction will be done both over the phone/ WebEx and face to face. The Key Account Manager will be the business leader in an account and work inconcert with our Techncial Support team (primarily through Technical Account Managers, Technical Success Managers, and Techncial Success Analysts. Together, these teams are responsible to ensure both customer longevity and systematic growth.