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Playvox




Playvox is hiring a Remote Account Executive - Remote

We believe that a great customer experience starts with people!

Playvox provides cloud native, digital first workforce optimization software which drastically improves customer experience and agent engagement. Our omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

Responsibilities:

  • Meet and exceed monthly revenue/quota - demonstrated knowledge and execution of the Playvox sales process. Customer Centric Selling sales methodology considered a plus.
  • Build lasting, meaningful relationships with peers, management, and Playvox customers.
  • Build and align with the Playvox sales plan. Work cooperatively with the Customer Success team and new business Account Executives in developing a solid pipeline.
  • Foster internal relationships, provide the support and teamwork necessary to manage accounts and close deals
  • Communicate forecast data - accurately and realistic to the management team.
  • Embrace and exhibit the corporate values of Playvox. Be a good human.
  • Provide meaningful feedback, prioritize customer needs or requests to empower engineering and other functional areas with the right direction, market needs.
  • Consistent high activity to generate pipeline for success.

Requirements:

  • 2+ years of sales / contact center experience preferred.
  • Experience selling or prospecting SaaS-based solutions, knowledgeable on complex sales processes.
  • Understand the contact center business and maintain a passion for this fast-paced business segment.
  • Excellent communication and presentation skills
  • Negotiation and contract experience.
  • Thrive in a fast-paced, dynamic startup environment
  • BA/BS degree

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

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Playvox is hiring a Remote Senior Salesforce Developer

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

Due to growing customer demand, our Australia based team is now looking for a passionate Senior Salesforce Engineer to join us as a key contributor as we continue to expand our WFM product. Our Aussie team is small but fast evolving and pulls together to produce and deliver amazing client outcomes.

Role Description

You will work closely with our VP, Engineering, VP Product and a talented team of product owners, engineers, designers, and other stakeholders within an Agile environment to deliver on a product vision to create a unique workforce management experience. As an integral part of the team, you will aim towards taking the application into the next generation of sophistication and creating an intuitive experience for our customers.

To succeed in this role you will be agile and retrospective, and not afraid to identify what we’re doing wrong so we can fix it, and what we're doing right so we can make it even better. You are impact and delivery driven.

As part of our engineering team, you’ll be helping us to deliver an exciting product. This role is diverse with plenty of growth potential and the ability to learn several cross-domain skills.

You’ll join our team and will:

  • Work in cross-functional product teams responsible for the discovery, delivery and validation of product features.
  • Bring your opinion to design decisions, code reviews and building high-quality software with automated tests and documentation
  • Collaborate with product managers and our customer success team to realise our product vision.

The ideal person is someone that is keen to get involved in a small, and fast paced team environment. You will need to be prepared to dig in, and do what is required to ensure success.

Key Responsibilities:

  • Key technology partner with the Product Owner of WFM Platform Apps
  • Own the strategic technical direction of Salesforce WEM Application with engineering and product leadership
  • Work with partner consultancies to deliver high quality applications on a regular cadence to the Salesforce App exchange.
  • Engage with broader technical partners and customers to achieve successful outcomes

Skills and experience:

  • Salesforce developments experience including APEX triggers & Workflows, Lightning Web components & Visual Force Pages, Aura Components, Salesforce Integration patterns, Salesforce Sales Cloud
  • Strong understanding of Salesforce data model and data architecture principles
  • Knowledge of CI/CD approach and practice
  • Cloud infrastructure experience is an advantage, especially with AWS services
  • Good grasp of knowledge related to integrations
  • A relevant degree or tertiary qualifications in Computer Science or Software Engineering
  • Preferable:
    • Designing & constructing APIs, including handling external APIs (RESTful & SOAP) and other types of 3rd party systems integrations
    • Experience working with senior stakeholders and/or C-Level executives
    • Comfortable working outside of Salesforce in broader cloud environments to build integrated end to end solutions.
    • Knowledge of modern cloud architectures in particular APIs, messaging, streaming etc.

We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.

Why join Playvox?

It is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

  • Training and learning opportunities
  • Monthly wellness hours program
  • Summertime Flex-time program
  • Remote working + monthly office days
  • Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

See more jobs at Playvox

Apply for this job

Playvox is hiring a Remote Machine Learning/Data Engineer

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

Due to rapid company growth, our Australia based team is now looking for a like-minded Machine Learning/Data Engineer to join us as key contributors during this exciting growth phase. Our Aussie team is small but fast evolving and pull together to produce and deliver amazing client outcomes.

Role Description – ML and Data Engineer

We are looking for a passionate Machine Learning Engineer to develop our next generation of AI and Machine Learning products. You will work closely with the Product team and a talented team of Engineers in an Agile environment. As an integral member of the AI/ML Team you will have a great opportunity to shape the direction of the practice and drive innovation in the product.

You are impact and delivery driven with experience using models to build exceptional product experiences. You have an entrepreneurial spark and can communicate exceptionally well across the whole business and deeply into the customer and engineering teams.

The ideal person is someone that is keen to get involved in a small, and fast paced team environment. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our product, and to ensure that our customers are happy.

Responsibilities

  • Establish processes and frameworks to guide engineering to ensure the data sets are able to be utilised in building out models.
  • Bring thought leadership to build out the practice and develop a road map of capabilities and features.
  • Ability to innovate by finding opportunities within the data and running lean experiments.
  • Input into the product development roadmap, including inputting ideas, feedback from customers, and opportunities to drive improvements in customer experience.

Skills required

  • Advanced python programming skills
  • Experience in Cloud Environments - AWS preferred.
  • Experience building and maintaining ML models in a cloud native environment.
  • Experience working closely with Customer, Engineering and Business Stakeholders in an Agile environment
  • You have excellent organisational and time management skills. You can appropriately balance competing priorities
  • You fix what’s broken. You are customer obsessed and passionate about the customer experience. You are constantly finding ways to improve features and service experiences to delight our customers
  • You can move at speed, demonstrating strong critical thinking to make the right decisions to rapidly deliver the optimal outcome for the customer
  • You’re straight up, possessing expert communication skills
  • You are hands on and pragmatic, able to identify what needs attention and looking for ways to help the rest of the team.

We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.

Why join Playvox?

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

  • Training and learning opportunities
  • Monthly wellness hours program
  • Complete remote working
  • Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

See more jobs at Playvox

Apply for this job

+30d

Senior Data Engineer

PlayvoxAustralia Remote
airflowsqlDesignmongodbdockerkubernetespythonAWS

Playvox is hiring a Remote Senior Data Engineer

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

Due to rapid company growth, our Australia based team is now looking for a like-minded Data Engineer to join us as key contributors during this exciting growth phase. Our Aussie team is small but fast evolving and pull together to produce and deliver amazing client outcomes.

About the role

This is a key role in our continued focus in data and machine learning to build world leading solutions in WFM. The successful candidate will be involved in the design, creation, and maintenance of a scalable platform for training, deploying, and monitoring our ML models. Success is measured by enabling our ML and Feature teams to build scalable, reliable, and easy-to-use machine learning workflows that underpin the customer experience.

You will be empowered to show your innovative thinking both at the application and infrastructure level, making this a challenging and dynamic role. We’re looking for someone who is a proactive thinker and who loves to solve problems. Someone who takes accountability, builds trust and easily networks with people of all backgrounds.This role can be located in Sydney or elsewhere in Australia for the right applicant.

Role description

As a Data Engineer, you will:

  • You will partner with ML engineers, data scientists/engineers, and product engineering teams to understand business needs, find the right solution to a problem, and ship products.
  • You will apply your system software and collaborate with BI and ML engineers to build scalable, reliable, and easy-to-use machine learning workflows and deploy in live environments.
  • You will architect, create, and maintain real-time data streaming from numerous sources for training, deploying, and monitoring ML models, microservices, and APIs in AWS environments
  • You will work closely with other teams to ensure that applications that require ML services work seamlessly.
  • You will identify technical requirements and deliver solutions within a distributed team.
  • You will automate various steps in ML workflow, from model training, inference, and deployment.

Requirements

We are looking for experience in the following skills and qualifications:

  • BS/MS degree in Software Engineering, Computer Science, Information Technology discipline or a related field.
  • Minimum of 3+ years of hands-on experience as Data Engineer or similar positions in engineering or implementing solutions on AWS. (Instead of a degree, minimum of five years related work experience)
  • Strong hands-on design and development background using AWS to build data-intensive infrastructure, specially for machine learning applications
  • Strong AWS experience with (S3, Glue, Athena, Kinesis, RDS)
  • Apache AirFlow experience or the desire to learn this
  • Strong experience in MongoDB or at least document databases. Extra points if you have used the Mongo Atlas Platform
  • Solid knowledge of SQL, databases, data warehousing, ETL and other data tools
  • Proven experience with Data Lake concepts and relational database concepts
  • Experience building and maintaining real-time data streaming from numerous sources for low-latency data processing
  • Proficient in Python. Solid experience writing and maintaining high-quality production code in Python and other scripting languages
  • Hands on experience with development resources; GitHub, containerization and deployment tools
  • Experience with systems engineering and software development using continuous integration and delivery.

The following skills will be considered a plus:

  • Python, CI/CD - automation
  • Experience with data visualization tools (datadog)
  • Experience with Docker, Kubernetes or similar orchestration and configuration management
  • Knowledge of IAM Roles and Security Groups within AWS
  • Experience with building APIs (Flask)
  • Familiarity working with Data Science teams and productionizing machine learning models
  • Good documentation and communication skills
  • Experience with distributed systems and microservice architecture

We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.

Why join Playvox?

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

  • Training and learning opportunities
  • Monthly wellness hours program
  • Complete remote working
  • Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

See more jobs at Playvox

Apply for this job

Playvox is hiring a Remote Onboarding Consultant

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

At Playvox, we are a customer-first organization. The Onboarding Consultant is focused on securing healthy long-term adoption and relationships with an assigned portfolio of customers with a strong focus on time-to-value and customer best practices.

This is a role for someone who is both forward-thinking, practical and has a passion for helping customers. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our WFM product, and to ensure that our customers have a successful Playvox onboarding experience .A background in Workforce Management and/or Contact centre management is required.

Responsibilities:

  • Manage full account implementation(s) in parallel and relationships with customers to drive long-term adoption.
  • Helping to onboard new customers through discovery workshops, training, and business support through our onboarding process.
  • Serve as a primary point of contact throughout implementation and manage the customer communication by proactively engaging with customers during implementation and onboarding: conducting status calls, communicating via email and chat, and conducting formal customer hypercare and implementation close with cross-functional teams.
  • Manage large scale project plans using formal project management tools, allocating tasks and managing resources.
  • Maintain overall health of accounts throughout onboarding and implementation to ensure account success and growth.
  • Facilitate ‘Expert’ sessions to satisfy contract conditions post implementation when called upon by the account CSM
  • Cultivate a trusted advisor relationship with stakeholders and executive sponsors.
  • Serve as the voice of the customer to drive improvement across all areas including: Input into the product development roadmap (ideas, feedback from customers, and assisting in validating releases prior to general release).
  • Proactively identify opportunities with current implementations to continue to provide exceptional value to customers and communicate with the corresponding internal teams.
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
  • Collaborate with technical support to assist in triaging customer technical issues or product questions.
  • Conduct ongoing customer training and consult on best practices for product usage.
  • Present product demonstrations.
  • Support customers and solve problems for specific and individualized use cases including: Document and monitoring of client issues, feature requests and product enhancements through to resolution.
  • Strong understanding of the Playvox platform and similar SaaS solutions within the contact center industry

Requirements

  • You will need a strong background in either Workforce Management, Contact Centre environments or Customer Success Management to be successful in this role.
  • 5-7+ years of B2B client-relationship management experience in software/technology, preferably in contact centre industry.
  • Knowledge of customer success processes and best practices.
  • Ability to manage multiple priorities and tasks; proven strong organizational skills in a high-growth environment.
  • Ability to be a subject matter expert within the product and lead customer-facing conversations.
  • Act as a trusted advisor and confident to deliver advice and recommendations.
  • Excellent written and verbal communication skills.
  • Strong attention to detail, both written and verbal.
  • Full fluency in English.
  • Fluency in Spanish or Portuguese is a plus

Why join Playvox?

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

  • Training and learning opportunities
  • Monthly wellness hours program
  • Complete remote working
  • Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

See more jobs at Playvox

Apply for this job

+30d

QA Engineer

PlayvoxAustralia Remote
sqluiqamysqltypescriptangularAWSjavascript

Playvox is hiring a Remote QA Engineer

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

Due to rapid company growth, our Australia based team is now looking for a like-minded QA Engineer to join us as key contributors during this exciting growth phase. Our Aussie team is small but fast evolving and pull together to produce and deliver amazing client outcomes.

About the role

You will work closely with our talented team of Engineers and Product Owners to help coach quality into everything we do with a “shift left” mindset. Success will be measured by putting in place processes and frameworks to accelerate our cycle time in the product, and helping reduce the defect rates both in product development and production.

You will be empowered to show your innovative thinking both at the application and infrastructure level, making this a challenging and dynamic job. We’re looking for someone who is a proactive thinker who loves to solve problems. Someone who takes accountability, builds trust and easily networks with people of all backgrounds. This role can be located in Sydney or elsewhere in Australia for the right applicant.

As a QA Engineer, you will:

  • partner with product and engineering teams to understand business needs, find the right solution to a problem, and ensure quality is in every feature.
  • have a pragmatic approach to quality and are experienced at risk based testing approaches and can guide product and engineering to make informed decisions.
  • be responsible for choosing the right test automation frameworks based on our technology stack built on AWS and exposing APIs in Node JS, with an Angular UI.
  • be experienced in testing distributed, asynchronous systems that use a variety of data stores such as MySQL, Mongo etc..
  • identify technical requirements and deliver solutions within a distributed team working remotely.
  • have good communication skills and be able to translate requirements into testing solutions and select the right approach based on the use case.

About you

We are looking for experience in the following skills and qualifications:

  • BS/MS degree in Software Engineering, Computer Science, Information Technology discipline or a related field.
  • hands-on experience as an Automation Engineer or similar positions in engineering or implementing solutions on AWS.
  • Strong hands-on focus and comfortable getting into the details while working with engineers.
  • Experience working in a Cloud Native environment.
  • Solid knowledge of SQL, databases, and other data tools
  • Hands on experience with development resources; GitHub, containerization and deployment tools
  • Multiple languages but JavaScript and Typescript primarily.
  • Experience with automation frameworks such as Cypress (for UI) & k6 (for Performance).
  • CI/CD - automation
  • Quality mindset and is able to coach engineers and product owners.

The following skills will be considered a plus:

  • Experience with distributed systems and microservice architecture
  • Experience with data visualization tools (grafana, datadog etc)

We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.

Why join Playvox?

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

  • Training and learning opportunities
  • Monthly wellness hours program
  • Complete remote working
  • Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

See more jobs at Playvox

Apply for this job

+30d

Product Owner

PlayvoxAustralia Remote
agileB2BsalesforceDesignscrum

Playvox is hiring a Remote Product Owner

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

Due to rapid company growth, our Australia based team is now looking for a passionate Product Owner to join us as a key contributor during this exciting growth phase. Our Aussie team is small but fast evolving and pulls together to produce and deliver amazing client outcomes.

Role Description

You will work closely with a Product Lead and a talented team of Engineers and Customer Success Managers within an Agile environment to deliver on a product vision to create a unique workforce management experience. As an integral part of the product team, you will aim towards improving our customer experience, taking the application into the next generation of sophistication, and creating an intuitive experience for our customers.

You are impact and delivery driven. You’re thoughtful and pragmatic, able to make the right prioritisation decisions balancing across a range of business and development opportunities. You have an entrepreneurial spark and can communicate exceptionally well across the whole business and deeply into the customer and engineering teams. Having you around makes everyone better.

The ideal person is someone that is keen to get involved in a small, and fast paced team environment. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our product, and to ensure that our customers are happy. A background in agile product management is required.

Responsibilities

  • Product Ownership:bringing clarity to what is needed and why.
  • User Story creation: Collaborate with the business stakeholders anticipating and understanding requirements for prioritised initiatives and translating these into well-defined user stories
  • Backlog grooming & prioritisation:Maintain a sprint and product backlog, balanced with optimisation and tactical initiatives. Keep a healthy amount of user stories ready, and identify opportunities to make development more efficient through grouping of stories
  • Product delivery: Work closely with your counterparts within the team to deliver incremental product enhancements, supporting the team to ensure acceptance criteria and expected outcomes are met. You will actively lead and participate in scrum ceremonies, including grooming, retros, planning and standups creating a smooth operating rhythm for delivery. You will ensure stakeholders are deeply engaged and informed on delivery and release updates
  • Product planning & strategy:Partner with the Product Lead in exploring and refining roadmap initiatives, working to execute and iteratively deliver on the product roadmap by translating a high-level vision into a series of incremental deliveries
  • Product maintenance: Conduct analysis of incidents and problems as they arise on the product. Make the process of root cause and solution identification as seamless as possible. Work with the Product Lead to prioritise any fixes into the sprint backlog
  • Operational excellence: Identify and implement process improvements to increase the velocity and quality of work to deliver value to customers faster
  • Building great client relationships and becoming the trusted advisor for the customers where required
  • Become the voice of the customer internally and communicate their issues clearly through to resolution or workaround
  • Input into the product development roadmap, including inputting ideas, feedback from customers, and assisting in validating releases prior to general release.
  • Verifying:Helping to validate that story outcomes are met, and communicating with the stakeholders on acceptance criteria

Skills required

  • 3+ years of Product Owner experience within a B2B software environment. Experience working with Contact Center or CRM technologies would be highly valued, as would knowledge of CRM platforms including Salesforce, Zendesk, and Kustomer.
  • Experience working closely with Design, Engineering and Business Stakeholders in an Agile environment, with the ability to translate high level requirements into well-defined user stories
  • You have excellent organisational and time management skills. You can appropriately balance between ensuring work in progress is delivered and upcoming requirements are ready to support the sprint backlog and the squad
  • You can lead and energise the team, orienting them around the sprint goal, working to create a high performing team
  • You fix what’s broken. You are customer obsessed and passionate about creating the customer experience. You are constantly finding ways to improve features and experiences to create a delightful product for our customers
  • You can move at speed, demonstrating strong critical thinking and business acumen to make the right decisions to rapidly deliver the optimal outcome for the customer
  • You’re straight up, possessing expert communication skills, and you can seamlessly influence and satisfy a wide array of stakeholders, balancing different priorities and needs
  • You are hands on and pragmatic, able to identify what needs attention and looking for ways to help the rest of the team.

We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.

Why join Playvox?

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

  • Training and learning opportunities
  • Monthly wellness hours program
  • Complete remote working
  • Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

See more jobs at Playvox

Apply for this job

Playvox is hiring a Remote Bilingual (German / English) Sales Development Representative

Bilingual - German / English - Sales Development Representative

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first workforce engagement Management software comprising seven modules, Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Voice of the Customer. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement. platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9.

The main purpose of the SDR role with Playvox is to research the market and book meetings with potential clients that are a good fit for our
software solutions

SENIORITY LEVEL:
Individual Contributor

EMPLOYMENT TYPE:
Full-time

RESPONSIBILITIES:
●Understand Playvox software solutions and effectively communicate the value to
the target market.

●Analyze the target market to identify prospects based on characteristics such as
economic activity, structure, financial capacity, and others. Identify the
departments and specific individuals in charge of making decisions for Contact
Center operations.

●Contact prospects through emails, social networks, and phone calls to introduce
Playvox's value proposition.

●Schedule and assign a discovery call between the Prospect and an Account
Executive. Follow-up on schedule meetings as required.

●Follow-up with Prospects who have shown an interest in Playvox to generate
personalized content according to their requirements.

●Re-engage with Prospects who didn’t attend a scheduled discovery call.

DESIRED QUALIFICATIONS:
1 year of SDR/Sales experience,

Able to speak native German and Fluent English

Experience with Hubspot and Salesforce

Outreach is a plus , experience building sequences is a plus, experience carrying a quota is also a plus.

BASIC SOFT SKILLS:
●Internal / external
customer-oriented

●Continuous learning.

●Adaptation to change.

●Commitment.

●Teamwork.

●Initiative and autonomy.

ESSENTIAL KNOWLEDGE:
●Marketing

●Customer Service

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