We believe that a great customer experience starts with people!
Playvox provides cloud native, digital first workforce optimization software which drastically improves customer experience and agent engagement. Our omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
Responsibilities:
Requirements:
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
See more jobs at Playvox
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.
Due to growing customer demand, our Australia based team is now looking for a passionate Senior Salesforce Engineer to join us as a key contributor as we continue to expand our WFM product. Our Aussie team is small but fast evolving and pulls together to produce and deliver amazing client outcomes.
Role Description
You will work closely with our VP, Engineering, VP Product and a talented team of product owners, engineers, designers, and other stakeholders within an Agile environment to deliver on a product vision to create a unique workforce management experience. As an integral part of the team, you will aim towards taking the application into the next generation of sophistication and creating an intuitive experience for our customers.
To succeed in this role you will be agile and retrospective, and not afraid to identify what we’re doing wrong so we can fix it, and what we're doing right so we can make it even better. You are impact and delivery driven.
As part of our engineering team, you’ll be helping us to deliver an exciting product. This role is diverse with plenty of growth potential and the ability to learn several cross-domain skills.
You’ll join our team and will:
The ideal person is someone that is keen to get involved in a small, and fast paced team environment. You will need to be prepared to dig in, and do what is required to ensure success.
Key Responsibilities:
Skills and experience:
We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.
Why join Playvox?
It is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.
A few of our Playvoxer perks include:
If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!
Please note: Due to high volume of applications, we will be contacting shortlisted candidates only
See more jobs at Playvox
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.
Due to rapid company growth, our Australia based team is now looking for a like-minded Machine Learning/Data Engineer to join us as key contributors during this exciting growth phase. Our Aussie team is small but fast evolving and pull together to produce and deliver amazing client outcomes.
We are looking for a passionate Machine Learning Engineer to develop our next generation of AI and Machine Learning products. You will work closely with the Product team and a talented team of Engineers in an Agile environment. As an integral member of the AI/ML Team you will have a great opportunity to shape the direction of the practice and drive innovation in the product.
You are impact and delivery driven with experience using models to build exceptional product experiences. You have an entrepreneurial spark and can communicate exceptionally well across the whole business and deeply into the customer and engineering teams.
The ideal person is someone that is keen to get involved in a small, and fast paced team environment. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our product, and to ensure that our customers are happy.
We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.
Why join Playvox?
In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.
A few of our Playvoxer perks include:
If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!
See more jobs at Playvox
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.
Due to rapid company growth, our Australia based team is now looking for a like-minded Data Engineer to join us as key contributors during this exciting growth phase. Our Aussie team is small but fast evolving and pull together to produce and deliver amazing client outcomes.
About the role
This is a key role in our continued focus in data and machine learning to build world leading solutions in WFM. The successful candidate will be involved in the design, creation, and maintenance of a scalable platform for training, deploying, and monitoring our ML models. Success is measured by enabling our ML and Feature teams to build scalable, reliable, and easy-to-use machine learning workflows that underpin the customer experience.
You will be empowered to show your innovative thinking both at the application and infrastructure level, making this a challenging and dynamic role. We’re looking for someone who is a proactive thinker and who loves to solve problems. Someone who takes accountability, builds trust and easily networks with people of all backgrounds.This role can be located in Sydney or elsewhere in Australia for the right applicant.
As a Data Engineer, you will:
We are looking for experience in the following skills and qualifications:
The following skills will be considered a plus:
We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.
Why join Playvox?
In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.
A few of our Playvoxer perks include:
If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!
Please note: Due to high volume of applications, we will be contacting shortlisted candidates only
See more jobs at Playvox
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.
At Playvox, we are a customer-first organization. The Onboarding Consultant is focused on securing healthy long-term adoption and relationships with an assigned portfolio of customers with a strong focus on time-to-value and customer best practices.
This is a role for someone who is both forward-thinking, practical and has a passion for helping customers. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our WFM product, and to ensure that our customers have a successful Playvox onboarding experience .A background in Workforce Management and/or Contact centre management is required.
Responsibilities:
Requirements
Why join Playvox?
In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.
A few of our Playvoxer perks include:
If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Please note: Due to high volume of applications, we will be contacting shortlisted candidates only
See more jobs at Playvox
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.
Due to rapid company growth, our Australia based team is now looking for a like-minded QA Engineer to join us as key contributors during this exciting growth phase. Our Aussie team is small but fast evolving and pull together to produce and deliver amazing client outcomes.
About the role
You will work closely with our talented team of Engineers and Product Owners to help coach quality into everything we do with a “shift left” mindset. Success will be measured by putting in place processes and frameworks to accelerate our cycle time in the product, and helping reduce the defect rates both in product development and production.
You will be empowered to show your innovative thinking both at the application and infrastructure level, making this a challenging and dynamic job. We’re looking for someone who is a proactive thinker who loves to solve problems. Someone who takes accountability, builds trust and easily networks with people of all backgrounds. This role can be located in Sydney or elsewhere in Australia for the right applicant.
As a QA Engineer, you will:
About you
We are looking for experience in the following skills and qualifications:
The following skills will be considered a plus:
We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.
Why join Playvox?
In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.
A few of our Playvoxer perks include:
If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!
Please note: Due to high volume of applications, we will be contacting shortlisted candidates only
See more jobs at Playvox
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.
Due to rapid company growth, our Australia based team is now looking for a passionate Product Owner to join us as a key contributor during this exciting growth phase. Our Aussie team is small but fast evolving and pulls together to produce and deliver amazing client outcomes.
Role Description
You will work closely with a Product Lead and a talented team of Engineers and Customer Success Managers within an Agile environment to deliver on a product vision to create a unique workforce management experience. As an integral part of the product team, you will aim towards improving our customer experience, taking the application into the next generation of sophistication, and creating an intuitive experience for our customers.
You are impact and delivery driven. You’re thoughtful and pragmatic, able to make the right prioritisation decisions balancing across a range of business and development opportunities. You have an entrepreneurial spark and can communicate exceptionally well across the whole business and deeply into the customer and engineering teams. Having you around makes everyone better.
The ideal person is someone that is keen to get involved in a small, and fast paced team environment. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our product, and to ensure that our customers are happy. A background in agile product management is required.
Responsibilities
Skills required
We encourage you to apply even if you may not meet every requirement in this posting. We value diversity and our environment is supportive, challenging and focused on the consistent delivery of high quality, meaningful work.
Why join Playvox?
In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.
A few of our Playvoxer perks include:
If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!
Please note: Due to high volume of applications, we will be contacting shortlisted candidates only
See more jobs at Playvox
Bilingual - German / English - Sales Development Representative
We believe that a great customer experience starts with people! Playvox provides cloud native, digital first workforce engagement Management software comprising seven modules, Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Voice of the Customer. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement. platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9.
The main purpose of the SDR role with Playvox is to research the market and book meetings with potential clients that are a good fit for our
software solutions
SENIORITY LEVEL:
Individual Contributor
EMPLOYMENT TYPE:
Full-time
RESPONSIBILITIES:
●Understand Playvox software solutions and effectively communicate the value to
the target market.
●Analyze the target market to identify prospects based on characteristics such as
economic activity, structure, financial capacity, and others. Identify the
departments and specific individuals in charge of making decisions for Contact
Center operations.
●Contact prospects through emails, social networks, and phone calls to introduce
Playvox's value proposition.
●Schedule and assign a discovery call between the Prospect and an Account
Executive. Follow-up on schedule meetings as required.
●Follow-up with Prospects who have shown an interest in Playvox to generate
personalized content according to their requirements.
●Re-engage with Prospects who didn’t attend a scheduled discovery call.
DESIRED QUALIFICATIONS:
●1 year of SDR/Sales experience,
●Able to speak native German and Fluent English
●Experience with Hubspot and Salesforce
●Outreach is a plus , experience building sequences is a plus, experience carrying a quota is also a plus.
BASIC SOFT SKILLS:
●Internal / external
customer-oriented
●Continuous learning.
●Adaptation to change.
●Commitment.
●Teamwork.
●Initiative and autonomy.
ESSENTIAL KNOWLEDGE:
●Marketing
●Customer Service
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