Establish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers. Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success. Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location. Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.

• Educating, coaching, and auditing operational team toward production, quality, and other KPI outcomes
• Be a client advocate and collaborator, working as a partner
• Keep informed on regulatory and compliance obligations
• Work closely with country manager and on-site resources to build Prochant culture, expanding to 100+ FTEs by end of 2024
• Be a subject matter expert in patient and referral calling and/or patient collections
• Travel internationally for a few weeks a month
• Participate in hire of core staff with country leader
• Identify and coach trainers within the core team
•  Define competency, grading, or certification levels for the team
•   Build SOPs and lead discovery/implementation for initial services
•   Perform complex work until team is ready to execute
• 3-5 years of experience in HME/Home Health/Infusion Patient Contact preferred
• 3-5 years of experience working with an international/global team preferred
• Familiarity with HME/Home Health/Infusion billing systems such as: Brightree, TIMS, Niko, WeInfuse, Caretend
• Must have patient call center experience

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of CHUBB supplemental insurance plans, including: Disability Income, Level Term Life, Accident Insurance, & Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match

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Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. This role is responsible for leading and planning the billing operations for multiple medical billing departments primarily in the DME, Sleep, and Infusion space. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple clients and markets. The purpose of this role is to ensure billing and cash flow stay consistent; always look for ways to improve and increase collections, and proactively identify leading collection risk indicators. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department. The Reimbursement Success Manager is responsible for building a strong partnership with the client. Reimbursement Success Managers identify new business opportunities among existing customers and provide assistance in the New business acquisition cycle. In this role, you will work with cross-functional internal teams, such as the operations and sales teams.

• Minimum 2 year Associate degree preferred
• 3-5 years progressive DME/Revenue Cycle Management experience
• Project management experience preferred
• Comfortable speaking in front of small to large groups
• Excellent verbal & written communication skills
• Excellent time management skills with the ability to multi-task and prioritize
• Proficient with Microsoft Office (Powerpoint, Teams, Outlook, Excel)
• Proficient in at least one of the Industry recognized billing systems- Brightree, TIMs, HDMS, Niko
• Analytical Skills
• Experience with Global/International team collaboration
• Ability to travel domestically and internationally preferred but not required

Prochant offers some of the best benefits in the industry! We take great care of our employees. Fortune 500 level benefits package.

Excellent benefits package including:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with Company match
• Family Teledoc Plan (Company Paid)

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Title

Account Executive- Pharmacy

Directly Reports to

Chief Growth Officer (CGO)

Summary of Job Requirements

An Account Executive is a professional responsible for managing relationships between Prochant and its clients/prospects. Their primary role is to serve as the main point of contact for clients and prospective clients, understanding their needs, and matching those needs to Prochant’s available products. Account executives act as sales representatives, helping to secure new business opportunities and negotiating contracts. They also work to maintain and strengthen existing client relationships, address any concerns or issues that may arise, and strive to achieve overall client satisfaction. Additionally, account executives collaborate with various internal teams to ensure the successful execution of client projects and to facilitate effective communication between the client and the company. Ultimately, account executives are responsible for the achievement of Prochant’s quarterly sales goals. 

Essential Functions

• Prospecting & Lead Generation: Identify, research, and qualify prospective clients to build a healthy sales pipeline.
• Sales Strategy Execution: Develop and implement a sales strategy that targets potential clients and builds lasting relationships.
• Quota Attainment: Drive revenue growth by meeting or exceeding monthly and quarterly sales quotas.
• Client Relationship Management: Build strong, long-lasting relationships with clients by understanding their business needs and aligning our solutions accordingly.
• Market Insights: Maintain an in-depth understanding of market trends, industry developments, and competitor activities to adapt strategies as necessary.
• Reporting: Track and report sales activities and forecasts using CRM tools to ensure accurate, real-time data.
• Collaboration: Partner with internal teams, such as marketing, customer success, and product, to ensure a seamless customer experience and effective sales strategies
• Market Insights: Maintain an in-depth understanding of market trends, industry developments, and competitor activities to adapt strategies as necessary.
• Travel and Tradeshows: Maintain closeness to marketplace via traveling to industry events such as conferences and trade shows, was well as visiting clients/revenue partners.

Key Competencies

• Develop plans and strategies for developing business and achieving the company’s sales goals
• Create and execute on value-add sales and growth strategies leveraging our vision and values to differentiate us from our competitors.
• Develop and grow client relationships
• Create a culture of success and ongoing business and goal achievement
• Manage customer expectations and contribute to high level of customer satisfaction
• Provide detailed and accurate sales forecasting
• Compile information and data related to customer and prospect interactions
• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
• Work closely with the marketing function to establish successful support, channel and partner programs
• Manage key customer relationships and participate in closing strategic opportunities
• Travel for in person meetings with customers and partners to develop key relationships

Critical Success Factors

• Communication- The ability to relate to people in situations involving more than giving and receiving instructions.
• Direction, Control and Planning- Adaptable to accepting responsibility for the direction, control, or planning of an activity. The employee may be in a position to negotiate, organize, direct, formulate practices, or make final decisions.
• Feelings or Ideas- Adaptable to situations involving the interpretation of feelings or ideas in terms of personal viewpoint. The employee may be called upon to use creativity, self-expression, or imagination.
• Influencing- Adaptable to influencing people in their opinions, attitudes, or judgments. The employee may be in a position to motivate, convince, or negotiate.
• Measurable or Verifiable Criteria- Adaptable to making generalizations, judgments, or decisions based on measurable or verifiable criteria. The employee may make evaluations on the basis of data.
• Performing Under Stress - Adaptable to situations requiring the precise attainment of set limits, tolerances, or standards. The employee may need to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.
• Sensory or Judgmental Criteria - Adaptable to making generalizations, judgments, or decisions based on sensory or judgmental criteria. The employee may rely on one or more of the five physical senses, or rely on knowledge gained by experience to make evaluations.
• Set Limits, Tolerances, or Standards- Adaptable to performing under stress when confronted with emergency, critical, unusual, and/or dangerous situations; or in situations in which working speed and sustained attention are make or break aspects of the job.
• Variety and Change- Adaptable to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Several duties in a job that require different significant differences in technologies, techniques, procedures, working conditions, physical demands, and/or work situations constitute this factor.

Other Responsibilities

The list above is not intended to represent the totality of responsibilities of the Account Executive. Other duties may be assigned as needed for program expansion and efficient operation of the organization.

Education and Experience

• Bachelor’s degree, Master’s degree preferred.
• Five (5) years’ experience in RCM or Infusion/Pharmacy industry, either as a provider or as an RCM vendor.
• Exceptional computer skills to include competency in Microsoft Office suite of products.
• Deep understanding of Sales Force.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

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As a Product Marketing Manager at Prochant, you will play a pivotal role in shaping our products' success and strategic direction. You will be responsible for conducting comprehensive market research, deep competitive intelligence, and becoming a subject matter expert on our products and services. You will also play a pivotal role in GTM for product launches and the development of messaging and positioning.

Key Responsibilities:

• Market Research:

1. Lead research initiatives to gather detailed market insights from current customers and broader market trends.
2. Explore and evaluate new markets and opportunities to inform and guide product strategy.

• Competitive Intelligence:

1. Monitor and analyze competitive landscape to stay ahead of trends, threats, and opportunities.
2. Conduct win/loss interviews to gather insights and refine marketing strategies.

• Product Expertise:

1. Develop and maintain in-depth knowledge of Prochant’s products, becoming the go-to expert internally and externally.
2. Assist in new product development, pricing, and enhancements based on feedback and identified market needs.

• Messaging and Positioning:

1. Craft compelling messaging that clearly differentiates Prochant’s products in the market.
2. Develop strategic positioning documents that align with business goals and customer needs.

• Go-to-Market Strategy:

1. Help plan and execute the strategy to launch new products or features to the market with a particular focus on defining product scope, benefits and features to provide a foundation for content creation.
2. Coordinate with sales, marketing, and product teams to ensure a unified approach to market entry.

• Bachelor’s degree in Marketing, Business, or related field. 

• 5+ years of product marketing experience and/or consulting, preferably in healthcare or technology sectors. 

• Proven track record in conducting market research, competitive analysis, and sales support. 

• Strong analytical skills and a data-driven mindset. 

• Excellent written and verbal communication skills. 

• Ability to work collaboratively across functions and lead projects effectively. 

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

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Title

Account Executive- HME

Directly Reports to

Chief Growth Officer (CGO)

Summary of Job Requirements

An Account Executive is a professional responsible for managing relationships between Prochant and its clients/prospects. Their primary role is to serve as the main point of contact for clients and prospective clients, understanding their needs, and matching those needs to Prochant’s available products. Account executives act as sales representatives, helping to secure new business opportunities and negotiating contracts. They also work to maintain and strengthen existing client relationships, address any concerns or issues that may arise, and strive to achieve overall client satisfaction. Additionally, account executives collaborate with various internal teams to ensure the successful execution of client projects and to facilitate effective communication between the client and the company. Ultimately, account executives are responsible for the achievement of Prochant’s quarterly sales goals. 

Essential Functions

• Develop sales programs and promotional tools to profitably grow market share in the HME space, leveraging Prochant’s suite of existing services & technology. as well as develop new products and systems.
• Continually monitor marketplace for trends and conditions to assemble facts and information to effectively manage sales activities resulting in increased sales revenue and profits.
• Establish work goals to be achieved by direct reports, evaluates performance, conducts performance reviews, and provides frequent feedback and reinforcement.
• Makes decisions on hiring, promotions, and terminations.
• Assures sales force has proper tools to effectively promote and sell company products, including sales and marketing collateral, advertising, technical support, product mix, and competent managerial support.
• Maintain closeness to marketplace via traveling to industry events such as conferences and trade shows, was well as visiting clients/revenue partners.

Key Competencies

• Develop plans and strategies for developing business and achieving the company’s sales goals
• Create and execute on value-add sales and growth strategies leveraging our vision and values to differentiate us from our competitors.
• Develop and grow client relationships
• Create a culture of success and ongoing business and goal achievement – possibly more important than the first item on this list
• Manage the sales teams, operations and resources to deliver profitable growth
• Mange the use of budgets
• Define optimal sales force structure
• Hire and develop sales staff
• Become known as an employer of choice and a sales force that top salespeople want to join
• Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sale targets
• Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives
• Manage customer expectations and contribute to high level of customer satisfaction
• Define sales processes that drive desired sales outcomes and identify improvements where and when required
• Put in place infrastructure and systems to support the success of the sales function
• Provide detailed and accurate sales forecasting
• Compile information and data related to customer and prospect interactions
• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
• Work closely with the marketing function to establish successful support, channel and partner programs
• Manage key customer relationships and participate in closing strategic opportunities
• Travel for in person meetings with customers and partners to develop key relationships

Critical Success Factors

• Communication- The ability to relate to people in situations involving more than giving and receiving instructions.
• Direction, Control and Planning- Adaptable to accepting responsibility for the direction, control, or planning of an activity. The employee may be in a position to negotiate, organize, direct, formulate practices, or make final decisions.
• Feelings or Ideas- Adaptable to situations involving the interpretation of feelings or ideas in terms of personal viewpoint. The employee may be called upon to use creativity, self-expression, or imagination.
• Influencing- Adaptable to influencing people in their opinions, attitudes, or judgments. The employee may be in a position to motivate, convince, or negotiate.
• Measurable or Verifiable Criteria- Adaptable to making generalizations, judgments, or decisions based on measurable or verifiable criteria. The employee may make evaluations on the basis of data.
• Performing Under Stress - Adaptable to situations requiring the precise attainment of set limits, tolerances, or standards. The employee may need to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.
• Sensory or Judgmental Criteria - Adaptable to making generalizations, judgments, or decisions based on sensory or judgmental criteria. The employee may rely on one or more of the five physical senses, or rely on knowledge gained by experience to make evaluations.
• Set Limits, Tolerances, or Standards- Adaptable to performing under stress when confronted with emergency, critical, unusual, and/or dangerous situations; or in situations in which working speed and sustained attention are make or break aspects of the job.
• Variety and Change- Adaptable to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Several duties in a job that require different significant differences in technologies, techniques, procedures, working conditions, physical demands, and/or work situations constitute this factor.

Other Responsibilities

The list above is not intended to represent the totality of responsibilities of the Vice President of Business Development. Other duties may be assigned as needed for program expansion and efficient operation of the organization.

Education and Experience

• Bachelor’s degree, Master’s degree preferred.
• Five (5) years’ experience in RCM or HME industry, either as a provider or as an RCM vendor.
• Exceptional computer skills to include competency in Microsoft Office suite of products.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

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The Infusion Billing Specialist is responsible for printing and mailing claims, resolving claim issues, completing on the job trainings to build their work volume, and growing their role according to skills and processes learned. The ideal candidate will be a highly motivated individual who has infusion experience, an understanding of various payer types, prior patient statement printing, mailing and follow up with patients. This role may require in depth conversations with patients to explain amounts due and how insurance plans processed claim.

Responsibilities & Essential Functions

• Printing of Secondary Infusion claims
• Submit claims to the payers for all infusion clients
• Print Patient statements
• Mailing printed claims on the mail cycle set up by the clients
• Follow through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates the ability to quickly and proficiently understand and absorb new information.
• Analytical and Reasoning Skills – Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Persistence – Demonstrates tenacity and willingness to go the distance and get things done.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Honesty/Integrity – Does not cut corners ethically, earns trust, and maintains confidence. Speaks plainly and truthfully.
• Proactivity – Acts without being told to do so to prevent potential problems, brings new ideas from a freshman perspective.
• Enthusiasm – Exhibits passion and excitement over work. Has a can-do attitude.
• Strong Cultural Fit – fits in well with Prochant’s core values:
• Act like a Champion Team
• Be Dependable
• Have a Growth Mindset

Education and Experience

• 2 years of Infusion Claims experience
• Must be able to use MS Office Suite
• Must be able to learn software and programs quickly
• Must have fundamental knowledge of virtual communication: chat rooms, emails, zoom meetings, online registration, and e-signature software.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

See more jobs at Prochant US

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