Snappbox is a disruptive on demand urban delivery platform in Iran, connecting any business with the largest fleet of delivery men of the country Only a few companies have right now access to high quality and low cost last mile delivery. At the same time, many bikers would like to work more but can’t find customers. We want to change this forever, through smart technologies and new standard of operations.

In this role, you will

• Develop reusable, highly optimized, and testable modules and applications
  
• Proactively collaborate with team members
  
• Ability to work on the current code base, contribute to the current projects
  
• Ability to integrate new features into current applications without affecting other aspects of the projects
  
• Paying attention to details, considering rare cases/exceptions during development
  
• Consider “Performance” as the highest priority during development
  
• Suggest solutions and ideas to improve current applications
  
• Belief in “Clean code” and writing readable and extensible codes
  
• Be comfortable in documenting, and observing current document guidelines
  
• Be autodidact and able to solve his/her problems without the need to get help from others

Data Science is at the heart of Snapp’s products and decision-making. As a member of the Data Science team, you will work in a dynamic environment, where we embrace moving quickly to build the world's best transportation and many other services. Data Scientists take on a variety of problems ranging from shaping critical business decisions to building algorithms that power our internal and external products. We work closely with many teams of the company to improve their products and decisions.

As a Data Scientist, Decisions, you will leverage data and rigorous, analytical thinking to shape the company's product and business decisions. You will identify and scope opportunities, shape priorities, recommend solutions, design experiments, and measure impact. You will bring a quantitative mindset to decision-making in partnership with product, business, and operations stakeholders throughout the organization.

• Create and develop predictive models using AI/ML technologies, installing/monitoring the production performance of models
• Partner with business and other teams to understand business and integrate additional data required for creating model.
• Data feature engineering to collect and structure to enhance modeling/analytical framework.
• Work closely with engineers to deploy models in production both in real time and in batch process and systematically track model performance.
• Be a subject matter expert on machine learning and predictive modeling.
• Drive technical innovation through active research and applications of new theories, techniques and technologies

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars to offer transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and being the first choice of each user in Iran. 

 About the Team:

You will join a solid team of +25 people, including Product Designers, User Researchers, and UX Writers with a high talent density who enjoy working in our fast-paced, hybrid environment. As a team, we're ambitious, passionate, and excited about spreading the transportation industry's boundaries and becoming everyone's first choice. Our goal is to maintain a friendly atmosphere and be enthusiastic about building the future of our customer experience. 

About the Role:

We are looking for a candidate who is deeply knowledgeable and passionate about user research, has a strong understanding of user-centered design principles, and has experience leading and managing a team. As a UX Research Lead, you will play a vital role in shaping the user experience of our products. In this role, you will lead and conduct user research to inform product design and development. You will work closely with cross-functional teams, including product management, design, writing, and engineering, to ensure that user research is integrated into the product development process. Additionally, you will be responsible for recruiting and moderating user research studies, analyzing data, and communicating research findings to stakeholders. The ideal candidate will have a strong background in user research and experience leading and conducting research studies. They will also have excellent communication and project management skills. You will also lead a team of UX researchers, which includes guiding them to accomplish user research methodologies and techniques and mentoring and coaching them to ensure they can reach their full potential.
Responsibilities:

• Leading and conducting user research studies: This includes recruiting participants, moderating research sessions, and analyzing data to inform product design and development. 

• Developing research plans and strategies: This includes identifying research objectives, determining the appropriate research methods, and creating research protocols. 

• Managing a team of UX researchers: This includes mentoring and coaching team members, guiding them to conduct research, and providing guidance on research methodologies and techniques. 

• Staying up to date on industry trends and best practices: This includes staying informed about the latest research methods and technologies and understanding the competitive landscape. 

• Building relationships with stakeholders: This includes working closely with cross-functional teams, such as product management, design, and engineering, to ensure that user research is integrated into the product development process. 

• Developing and maintaining research documentation: This includes creating research reports and maintaining research artifacts, such as transcripts and recordings. 

• Representing the user research team internally and externally: This includes representing the user research team in meetings, presentations, and external events.

We are looking for experienced, results-driven, and passionate engineers to join the SRE team. The ideal candidate is a self-starter and has excellent communication skills. Our collaborative environment relies heavily on innovation, technical savvy, and problem-solving skills. This is a full-time remote position within the Tehran. As a newest SRE Engineer, you’ll be a major contributor to the company’s success and you’ll have an opportunity to work alongside our wonderful SRE team that supports the Snappbox platform. You will embrace the SRE model, and work with other senior leaders on the team to modernize the tech stack.

• Lead designs of software components, systems, and features to improve the availability, scalability, latency, and efficiency of SnappBox's services.
• Lead sustainable incident response, blameless postmortems, and production improvements that result in direct business opportunities for SnappBox.
• Provide guidance to other team members on managing availability and performance of mission critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.
• Mentor and train other team members on design techniques and coding standards, and to cultivate innovation and collaboration across multiple teams.
• Manage individual projects priorities, deadlines, and deliverables.

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Team

• We like open source! We use a lot of open source technologies, and enjoy contributing back when we can
• We like to move fast, develop prototypes, and validate ideas with users quickly
• We are disciplined when it comes to testing changes. We occasionally make mistakes, but we realize the power of saying sorry and being open about mistakes so we can all learn from them and avoid them in the future
• We spend time training new people who join the team and adjusting how we work together via retrospectives
• When it comes to information sharing, we are open by default

If you’re from a programming background, we would like to hear from you as we practice infrastructure-as-code (IaC).

Join us and collaborate with talented and passionate colleagues to ship industry-changing products. We strive for diversity in the workplace and encourage those from underrepresented groups in technology to apply.

About the Role

We are looking for a Cloud Engineer (either junior, mid-level, or senior) to join the Cloud Team at Snapp, reporting to the Cloud Director. This is a unique opportunity to work on bleeding-edge technology for one of Iran's biggest startups. We view other teams and ventures at Snapp as customers, and we like Jeff Bezos' mentality when it comes to building a customer-centric team: take every single customer and put them at the center of their own universe.
 

Responsibilities

Develop automation for deploying, scaling, and maintaining the cloud using Ansible, Terraform, Helm charts, and Golang programming. 

We like to automate as much as we can and practice infrastructure-as-code (IaC).

Investigate new open-source tools and technologies to add new features to the cloud

Troubleshoot and fix issues in the cloud, and maintain and keep existing components up to date. 

This is fun and challenging as we work with a range of open source technologies including OpenShift Kubernetes Distribution (OKD), OpenStack, and Ceph.

Contribute to our documentation, help train developers on best deployment practices and support them in using the cloud

Contribute to our runbooks and take part in the on-call rota. 

We have extensive monitoring and alerting in place