Snappbox is a disruptive on-demand urban delivery platform in Iran, connecting any business with the largest fleet of delivery men in the country
Only a few companies have access to high-quality and low-cost last mile delivery. At the same time, many bikers would like to work more but can’t find customers. We want to change this forever through smart technologies and new standards of operations.

In this role, you will

• Build developer-facing tooling and infrastructure that creates developer happiness and improves development velocity.

• Contribute to the platform development in JAVA with a focus on scalability and stability.

• Establishing communication and documentation best practices throughout the entire software development lifecycle (development, deployment, and incident management)

• Proactively testing the flexibility and resilience of the system (and keep improving our monitoring & observability)

• Enable a high level of visibility into the state of services and infrastructure.

• Gathering and analyzing system metrics to assist in improving performance and finding faults

• Define, document, and build ‘golden paths’ for teams to build services in a scalable, reliable, and secure way.

• Establish technically detailed triage/escalation/remediation procedures and tooling to automate them.

• Assisting developers with the CI/CD pipeline and building tools

• Providing operational support and engineering for multiple large distributed software applications

• Partnering with the product engineering teams to improve services

• Driving DevOps mindset and collaboration within Engineering Department

You are

• You love solving complex problems and turning them into solutions that breathe simplicity.

• You possess strong analytical and troubleshooting skills, fluency in coding, and high traffic / high availability system architecture.

• Open-minded, receptive to change, and willing to learn and grow from the experience.

• Have a passion for reliable, performant, and scalable systems, and care deeply about the end-user experience.

• Take responsibility for your contribution and impact on the business and your colleagues. We are in this together.

• You are a strong team player; you enjoy collaborating and communicating with different people and profiles as well as sharing knowledge and striving for continuous development and learning.

About SnappPay
SnappPay is the first and leading BNPL provider in Iran started in 2020. We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit.
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter, and more efficient solutions for payment and shopping.

About The Team

We are looking for an experienced UX researcher to join our team. You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.

Responsibilities:

• Conduct primary and secondary user research
• Conduct and evaluate quantitative and qualitative research
• Perform market and ethnographic research
• Work closely with cross-functional teams to identify and evaluate research topics
• Plan and implement user research strategies and methodologies
• Advocate research findings to diverse audiences through written and oral presentations
• Mentor and coached junior UX researchers on the team
• Perform usability studies with consumers
• Ask questions, gather data, and analyze data
• Use a diverse set of UX research tools
  

We are looking for experienced, results-driven, and passionate engineers to join the SRE team. The ideal candidate is a self-starter and has excellent communication skills. Our collaborative environment relies heavily on innovation, technical savvy, and problem-solving skills. This is a full-time remote position within the Tehran. As a newest SRE Engineer, you’ll be a major contributor to the company’s success and you’ll have an opportunity to work alongside our wonderful SRE team that supports the Snappbox platform. You will embrace the SRE model, and work with other senior leaders on the team to modernize the tech stack.

• Lead designs of software components, systems, and features to improve the availability, scalability, latency, and efficiency of SnappBox's services.
• Lead sustainable incident response, blameless postmortems, and production improvements that result in direct business opportunities for SnappBox.
• Provide guidance to other team members on managing availability and performance of mission critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.
• Mentor and train other team members on design techniques and coding standards, and to cultivate innovation and collaboration across multiple teams.
• Manage individual projects priorities, deadlines, and deliverables.

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Team

• We like open source! We use a lot of open source technologies, and enjoy contributing back when we can
• We like to move fast, develop prototypes, and validate ideas with users quickly
• We are disciplined when it comes to testing changes. We occasionally make mistakes, but we realize the power of saying sorry and being open about mistakes so we can all learn from them and avoid them in the future
• We spend time training new people who join the team and adjusting how we work together via retrospectives
• When it comes to information sharing, we are open by default

If you’re from a programming background, we would like to hear from you as we practice infrastructure-as-code (IaC).

Join us and collaborate with talented and passionate colleagues to ship industry-changing products. We strive for diversity in the workplace and encourage those from underrepresented groups in technology to apply.

About the Role

We are looking for a Cloud Engineer (either junior, mid-level, or senior) to join the Cloud Team at Snapp, reporting to the Cloud Director. This is a unique opportunity to work on bleeding-edge technology for one of Iran's biggest startups. We view other teams and ventures at Snapp as customers, and we like Jeff Bezos' mentality when it comes to building a customer-centric team: take every single customer and put them at the center of their own universe.
 

Responsibilities

Develop automation for deploying, scaling, and maintaining the cloud using Ansible, Terraform, Helm charts, and Golang programming. 

We like to automate as much as we can and practice infrastructure-as-code (IaC).

Investigate new open-source tools and technologies to add new features to the cloud

Troubleshoot and fix issues in the cloud, and maintain and keep existing components up to date. 

This is fun and challenging as we work with a range of open source technologies including OpenShift Kubernetes Distribution (OKD), OpenStack, and Ceph.

Contribute to our documentation, help train developers on best deployment practices and support them in using the cloud

Contribute to our runbooks and take part in the on-call rota. 

We have extensive monitoring and alerting in place

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

At Snapp, you are empowered to take your career path into your own hands. Our people enjoy workplace flexibility in an international organization with a tremendous scale providing ride-hailing services in Iran.

About the Role

As a Product Manager, you will partner directly with the Product Managers, designers and UX researchers to define new features and grow our products based on your understanding of user needs and will assist a cross-functional team to ensure our products are innovative and bring new possibilities to our users.

You will own a functional scope of a squad and work with software engineers and QAs of your team. You also need to communicate with the stakeholders of your products closely, collect their needs, support them with their problems and deliver new values to them. You have to constantly keep your roadmap updated, define your product strategy and make sure that your team is on track with the need of your users and market.

We are seeking an energetic team-player product manager to join our product team and ensure that our product remains competitive. So If you are self-motivated, have relevant experience, and would like to work in a dynamic fast-paced environment apply now!

Responsibilities

• Data analysis and impact analysis
• Discovering and defining customer impact metrics and customer personas (what are their needs, motivations, concerns, etc.)
• Identify market opportunities and help define product vision
• Research on what’s new in the industry and writing documentations
• Owning and actively assisting in all aspects of building products, from ideation to launch
• work closely with the engineering team to help determine the best technical implementation methods as well as a reasonable execution schedule
• Ensuring that the team always has an adequate amount of prior prepared tasks to work on
• Designing end-to-end solutions for new features and products and make sure the team has an agreement on your solution
• Adequate engagement with all stakeholders in order to keep them satisfied with your products

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Team

At Snapp's front-end team, every one of us strives for excellence while using cutting-edge technologies to build wonderful and perfect products. We nurture and leverage individual talent and encourage every one of our engineers to grow continually.

About the Role

As a front-end engineer, you will help us shape the future of Snapp Group's business by developing robust and feature-rich applications.
You have excellent analytical skills and conceptual understanding. You can quickly understand new technical
concepts and technology, and you have a strong interest in and vision of the latest trends in software development
and technology. You have experience with applying (front-end) design patterns and architecture.

Responsibilities

• Provide technical solutions to fix issues and create new features for the Snapp Taxi app
• Participate and be active in design solution meetings to prevent future issues and give the team a better vision
• Develop reusable, highly optimized, and testable modules
• Develop and maintain web applications Proactively collaborate with team members
• Ensuring the sharing of knowledge and efficient division of workload
• Get exposure to the latest technologies and developments in technology and product-driven company
• Develop a web application for Snapp taxi and improve the efficiency of the tech team