Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

The role:

The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling’s collections strategies. The role requires a strategic thinker with good analytical skills, a natural curiosity/problem-solving mindset, and a good understanding of the regulatory landscape.

A working knowledge of Retail Collections strategy is essential and knowledge of SME Collections strategy is beneficial but not essential.

You will be expected to work from the office twice a week.

Key Responsibilities:

• Design and implement comprehensive collections customer strategies tailored to different customer segments
• Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes. 

Performance Analysis: 

• Use data-driven insights to identify trends, opportunities and areas for improvement.
• Undertake strategy performance and execution monitoring through the use of data and account level assessments

Regulatory Compliance:

• Ensure all collection strategies comply with relevant UK regulations and industry standards.
• Stay updated on changes in legislation and regulatory requirements affecting Collections and customers in financial difficulty 

Strategy Design:

• Develop strategies that balance effective debt recovery with maintaining good customer outcomes
• Implement customer-centric approaches to collections that are empathetic and fair.

Stakeholder Management:

• Collaborate with internal stakeholders, including Risk, Compliance, Legal, and operations, to ensure a coordinated approach to collections
• Work closely with operations and other support teams to ensure strategies are embedded.

Skills:

• Analytical mindset with a natural intellectual curiosity 
• Comfortable working in a fast paced environment and ability to support across a number of pieces of work both BAU and strategic enhancements
• Excellent communication skills and the ability to tailor messages across a range of stakeholders 
• Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science)

Key Competencies:

• Strategic Thinking: Ability to develop long-term strategies that align with business objectives
• Analytical Skills: Using data to understand the effectiveness of strategies and drive enhancements 
• Adaptability: Flexibility to adapt to changing regulatory landscapes, market conditions, and business needs
• Innovation: Drive to implement innovative solutions and improve existing processes.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

• You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
  Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

The role:

The Collections Strategy Specialist will be responsible for developing, delivering, and optimising Starling’s collections strategies. The role requires a strategic thinker with good analytical skills, a natural curiosity/problem-solving mindset, and a good understanding of the regulatory landscape.

A working knowledge of Retail Collections strategy is essential and knowledge of SME Collections strategy is beneficial but not essential.

You will be expected to work from the Manchester office twice a week, as well as the Cardiff office once a month.

Key Responsibilities:

• Design and implement comprehensive collections customer strategies tailored to different customer segments
• Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes. 

Performance Analysis: 

• Use data-driven insights to identify trends, opportunities and areas for improvement.
• Undertake strategy performance and execution monitoring through the use of data and account level assessments

Regulatory Compliance:

• Ensure all collection strategies comply with relevant UK regulations and industry standards.
• Stay updated on changes in legislation and regulatory requirements affecting Collections and customers in financial difficulty 

Strategy Design:

• Develop strategies that balance effective debt recovery with maintaining good customer outcomes
• Implement customer-centric approaches to collections that are empathetic and fair.

Stakeholder Management:

• Collaborate with internal stakeholders, including Risk, Compliance, Legal, and operations, to ensure a coordinated approach to collections
• Work closely with operations and other support teams to ensure strategies are embedded.

Skills:

• Analytical mindset with a natural intellectual curiosity 
• Comfortable working in a fast paced environment and ability to support across a number of pieces of work both BAU and strategic enhancements
• Excellent communication skills and the ability to tailor messages across a range of stakeholders 
• Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science)

Key Competencies:

• Strategic Thinking: Ability to develop long-term strategies that align with business objectives
• Analytical Skills: Using data to understand the effectiveness of strategies and drive enhancements 
• Adaptability: Flexibility to adapt to changing regulatory landscapes, market conditions, and business needs
• Innovation: Drive to implement innovative solutions and improve existing processes.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

• You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
  Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling Bank. Engine split out as a separate business in early 2024. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in at least once or twice per week.. 

About Engineering at Engine by Starling

Platform engineering is something we are passionate about, we pride ourselves on delivering software in a reliable, scalable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver software. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. 

As an Engineer at Engine, you’ll be working on helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include:

• Toolchain Development
• Build and Deployment Systems
• Observability and Reliability
• Runtime Orchestration; Control and Data Planes
• Global Multi-Cloud Architectures
• SaaS API Management and Security
• Core Java Platform

We do not expect you to have any experience in all of the above - we’re looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas.

Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech.

Ideally, you will be an inquisitive Infrastructure Engineer, with an aptitude for finding clean and simple solutions to technical problems. You will be passionate about building observable and reliable systems that impact the wider engineering organisation. The ideal candidate will have:

• Experience with AWS services including EKS, VPC, RDS, EC2, S3, Load Balancing and IAM
• Experience of service oriented architecture with containers, distributed systems and immutable infrastructure
• Experience with Infrastructure as Code and infrastructure provisioning tools, particularly terraform
• Experience with observability software
• Experience with automation using a scripting language such as Golang or Python
• Experience implementing CI/CD pipelines
• Understanding concepts of RESTful APIs and web technologies such as API gateways
• Excellent communication and problem-solving skills

You will

• Design, document, build and maintain secure, reliable & scalable infrastructure on AWS
• Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world
• Ensure the performance and reliability of cloud environments whilst measuring cost-effectiveness
• Embrace automation and be reluctant for manual implementation
• Implement security best practices
• Ensure platform compliance with ISO27001, SOC2 and PCI-DSS
• Address infrastructure related remarks and issues raised by clients
• Share knowledge with colleagues by writing technical documentation and leading training sessions
• Take on a variety of projects and tasks covering multiple areas of engineering
• Demonstrate knowledge of new technologies and changes in the industry

Ideally you have

• Understanding of database monitoring, analysis, disaster recovery and performance tuning
• Knowledge of security and compliance frameworks like ISO270001, SOC2 and PCI-DSS
• Understanding of networking and routing concepts (TCP/IP, VLANs, VPNs, BGP, etc) and preferably experience designing and establishing connectivity between AWS and on-premise locations
• The ability to collaborate effectively in a cross-functional team
• Interest in learning new technologies

Our Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with an Engineer - ~45 minutes
• Take home technical test to be discussed in the next interview
• Technical interview with some Engineers - ~1.5 hours
• Final interview with our CTO / deputy CTO ~45 minutes

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

The Risk Reporting Officer will work alongside the Head of Risk Reporting and Senior Risk Reporting Manager in the design, collation and preparation of risk papers, reports and presentations to committees, including organising and coordinating timely input from relevant departments and Risk teams.

You will help to ensure that risk information and analysis is properly represented and understood across Starling, including developing and re-designing reporting to committees as required. The role will involve the end-to-end lifecycle of committee reporting; setting agendas and communicating with the committee chairs, managing relationships across all three lines of defence to bring together the risk information, and subsequent punctual circulation.

Key Responsibilities

• Coordinate the reporting cycle for papers to sub-executive risk committees namely; agenda-setting, supporting report production, reviewing to ensure quality standards, with occasional presentation;
• Maintain committee forward plans and engage with stakeholders to provide timely notification of paper requests;
• Liaise with the Company Secretariat team to maintain committee action logs and assist senior Risk stakeholders to provide timely updates on progress with committee actions;
• Assist with the production and analysis of risk MI for reporting to committees;
• Champion good corporate governance on behalf of the Risk Reporting Function, including documenting processes, maintaining audit trails and capturing data points;
• Input to the design and development of reporting across all risk sub-categories including continuous development and improvement of the reporting processes; and
• Ensure the quality, accuracy and timeliness of risk reporting to committees.

• Previous demonstrable experience in organising, designing and facilitating reporting risk..
• Applicable knowledge of risk management in the financial services.
• Good interpersonal skills including the ability to challenge in a positive manner and navigate difficult situations with resilience.
• Analytical and logical skills; exemplary attention to detail.
• Awareness of good corporate governance principles and practices.
• Adaptable to changing priorities with strong planning, prioritisation and organisational skills.
• Comfortable with handling, transforming and visualising large amounts of data. 
• A proven problem solver who is committed to continuous improvement.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

The Risk Reporting Officer will work alongside the Head of Risk Reporting and Senior Risk Reporting Manager in the design, collation and preparation of risk papers, reports and presentations to committees, including organising and coordinating timely input from relevant departments and Risk teams.

You will help to ensure that risk information and analysis is properly represented and understood across Starling, including developing and re-designing reporting to committees as required. The role will involve the end-to-end lifecycle of committee reporting; setting agendas and communicating with the committee chairs, managing relationships across all three lines of defence to bring together the risk information, and subsequent punctual circulation.

Key Responsibilities

• Coordinate the reporting cycle for papers to sub-executive risk committees namely; agenda-setting, supporting report production, reviewing to ensure quality standards, with occasional presentation;
• Maintain committee forward plans and engage with stakeholders to provide timely notification of paper requests;
• Liaise with the Company Secretariat team to maintain committee action logs and assist senior Risk stakeholders to provide timely updates on progress with committee actions;
• Assist with the production and analysis of risk MI for reporting to committees;
• Champion good corporate governance on behalf of the Risk Reporting Function, including documenting processes, maintaining audit trails and capturing data points;
• Input to the design and development of reporting across all risk sub-categories including continuous development and improvement of the reporting processes; and
• Ensure the quality, accuracy and timeliness of risk reporting to committees.

• Previous demonstrable experience in organising, designing and facilitating reporting risk..
• Applicable knowledge of risk management in the financial services.
• Good interpersonal skills including the ability to challenge in a positive manner and navigate difficult situations with resilience.
• Analytical and logical skills; exemplary attention to detail.
• Awareness of good corporate governance principles and practices.
• Adaptable to changing priorities with strong planning, prioritisation and organisational skills.
• Comfortable with handling, transforming and visualising large amounts of data. 
• A proven problem solver who is committed to continuous improvement.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2300 across five offices in London, Cardiff, Dublin, Southampton, and soon to be Manchester. Our journey started in 2014, and since then we have surpassed three million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

About the Role:

Working within our engineering team, you will be responsible for the application and infrastructure used to support our PostgreSQL databases. This will include:

• Working within the DBA team to build out our Database Manager application used to manage and monitor our databases.
• Actively deliver on knowledge sharing across the team on Java
• Working with our teams to understand their database needs and make adjustments from an application and infrastructure standpoint. 
• Monitoring and optimising the performance of databases
• Query analysis to understand how our databases are being used
• Allocating for systems requirements and planning future needs
• Working within the team to understand how to manage and maintain Postgres database infrastructure

The ideal candidate will have experience in the following: 

• Experience of software development. Preferably Java
• Experience of using infrastructure as code. Preferably Terraform 
• Experience working in cloud environments (AWS or GCP) 
• Understanding of Postgres from an administrative and developer perspective
• Self-motivated person able to drive change, take initiative and own their work
• Strong ability to solve complex technical problems
• Ability to communicate at all levels of the business to understand the users needs 

Desirable:

• Knowledge of docker, or Kubernetes 

• Used to working at a senior level able to communicate effectively to achieve their goals

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• First Interview - 30 minutes
• Technical Interview - 90 minutes
• Final Interview - 45 minutes

• 25 days holiday (plus public holidays)
• An extra day’s holiday for your birthday, taken a week on either side of the day
• 16 hours paid volunteering time a year
• Part-time and/or flexible hours available for most roles
• Hybrid/remote working
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Enhanced sick pay
• Contributory pension scheme
• Varied social groups set up and run by our employees
• Perkbox membership giving access to retail discounts, a cashback scheme, a wellness platform for physical and mental health, a birthday box and weekly free coffee
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme

Full details are available on our careers site

About Us:

Starling is a leading digital bank on a mission to disrupt the banking industry.

Since our launch in 2014, we've surpassed 2 million accounts, including over 350,000 business accounts. Our total deposits, meanwhile, have topped £5 billion and we have lent over £2bn over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award four years running, and now employ over 1500 people across our London, Southampton, Cardiff & Dublin offices.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of Sydney so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

About the role

We’re looking for a Principal Backend Software Engineer to help build out our engineering team in Sydney, to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn’t released in the UK market.

This is an exciting opportunity to build a team from scratch and grow the Starling culture into a new region.

Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blogs or our case studies with Women in Tech.

We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good.

What you'll get to do:

• Support, grow, mentor and lead the team through being their manager
• Work with our clients to understand their needs and help solve their problems
• Define best practices for Technology and enable quality work
• Understand client needs and architect solutions to solve for many future clients
• Help us grow the team in Sydney
• Contribute to our award winning platform and internal tooling
• Build new features and products from scratch in a configurable way
• Share your knowledge with those around you, contributing to our learning culture
• Own your projects, working in small teams across the bank to collaboratively deliver
• Aim for greatness in everything you do, staying curious and inquisitive
• Be part of a scaling team and organisation as we change banking for good

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java and this is what we have built our entire banking platform on. We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.

About you:

• a capable tech lead
• able to understand complex systems and design solutions to difficult problems
• comfortable talking to external teams to collaborate on delivering for clients
• an experienced Java engineer with cloud experience

The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!

• Java, which makes up the majority of our backend codebase
• AWS & GCP - we're cloud-native
• Microservice based architecture
• Kubernetes (EKS)
• TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!)
• Terraform and Grafana

Our interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with a Principal Engineer - ~45 minutes
• Take home technical test to be discussed in the next interview
• Technical interview with some Engineers - ~1.5 hours
• Final interview, ideally face to face in Sydney, with our CTO / deputy CTO ~45 minutes

• 25 days holiday. You’ll also get your birthday on us
• The option to opt-out of public holidays
• The option to buy/sell up to 5 days of annual leave a year
• 16 hours paid volunteering time a year
• Enhanced Pat & Mat leave
• Perkbox
• Length of service increased annual leave
• Superannuation

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Engineering Environment

Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We’re looking for a Reliability engineer to join our Platform team. While reliability is a concern of every service-owning team, our dedicated reliability team has a mission of building necessary systems and tools that improve our availability, scalability, observability and incident response. The team also advocates for reliability across engineering, collaborating with and empowering other teams to elevate their standards and practices.

Your responsibilities will include:

• Build and run the systems we need to ensure resilience across the whole platform, using cutting-edge techniques of observability and reliability engineering.
• Continually enhance our  incident response capability through tooling and practice improvements. The team does not act as the first line of incident response.
• Collaborate with other teams in order to establish key practices in their own development lifecycle.
• Participate in chaos experimentation to improve resilience.

Though not necessarily required, an ideal candidate would:

• be comfortable coding in at least one major language (e.g., Java, Go, Python, JavaScript)
• be comfortable working in the Cloud. We operate primarily in AWS and GCP.
• have a passion to reduce toil via automation
• relish taking ownership of features from idea through to production
• have expertise in and enthusiasm for observability / monitoring / telemetry in modern cloud-based environments. Our stack includes Prometheus, Grafana, Sentry, and others.
• understand and evangelise the value of measuring with indicators and objectives (SLIs / SLOs)
• be conversant with concepts from domains such as Linux, networking, containerisation, distributed systems, immutable infrastructure
• We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. 

Our process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial phone call - ~45 minutes
• Take home technical test to be discussed in the technical interview - ~3 hours
• Technical interview - ~1.5 hours
• Final Interview - ~40 minutes

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Engineering Environment

Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

Ideally, you have at least 5-6 years of experience as a professional software engineer.

We are very open about how we deliver software. For the most part we code in Java and we believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.

We have built our entire banking platform in-house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!

• Java, which makes up the majority of our backend codebase
• AWS & GCP - we're cloud-native
• Microservice based architecture
• Kubernetes (EKS)
• TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!)
• Terraform and Grafana

Our process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial phone call - ~30 minutes
• Take home technical test to be discussed in the face to face - ~3 hours
• Technical call - ~1.5 hours
• Final Interview - ~40 minutes

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Engineering Environment

Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

About the Role

Our infrastructure spans across AWS, Google Cloud and our physical data centres to support our internal operations. You will work within the Security Engineering team to engineer and support the technical mechanisms that ensure that the bank's systems and data remain secure at all times.

• Designing, building and maintaining internal security tools, services and the infrastructure they run on;
• Helping the Security Team to automate security processes and procedures;
• Investigation, triage and management of security incidents;
• Contribution to Starling’s secure architecture design;

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Below is an overview of experience that would be helpful:

• Experience in programming in Golang
• Knowledge of public cloud technologies, in particular AWS and GCP
• Some experience of using IAC technologies such as Terraform and Kubernetes
• Experience of working in any software development role; DevOps, SRE or Security Engineering experience is a nice to have
• Some knowledge of certification management, mTLS and SCEP is a plus
• A genuine enthusiasm for identifying security problems and building solutions to them

Our process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial phone call - ~45 minutes
• Take home technical test to be discussed in the technical interview - ~3 hours
• Technical interview - ~1.5 hours
• Final Interview - ~40 minutes

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s leading digital bank on a mission to make banking better! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a better way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2,800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts. We are a fully licensed UK bank but at the heart we are a tech first company with a platform that enables our brilliant products.

Product is part of the technology team at the very heart of Starling. We work in a fast-paced environment that is all about making progress and building things that keep us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions. Innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business.

The way to thrive at Starling is to be someone who is motivated and inquisitive, keen to help us understand problems and work collaboratively to design and build smart, pragmatic things that deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Product Environment

At Starling we spend our time building products that we’re really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We’re always working closely and collaboratively with our engineers to solve problems, build new products and improve existing ones. We focus on what is right for our customers and stick to our values.

We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We’re open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. If you care about finding elegant solutions to difficult problems and advocating for the customer, we’d love to hear from you.

We’re looking to expand our product team to help us build products and features across our app, online bank and even our internal tools. There’s a wide variety of things we work on and we’re a small team that spends our time working alongside engineers to make our products the best they can be. There’s lots of scope to get involved in all aspects of Starling and we’re looking for someone who is keen to get stuck in and work collaboratively.

You will be responsible for:

• Helping understand customers needs and lead on the creation and updating of products big and small
• Help explore opportunities across the product, getting stuck in to data, working on customer research and talking to lots of others right across Starling
• Working closely with our Customer Service teams and Product QAs to make sure we maintain a high quality product and identify trends or problems

• Ideally you’d be have experience/knowledge of banking or finance and an interest in delivering better experiences
• Experience working on mobile applications, specifically on banking apps would be desirable but not essential
• Someone who’s hands on, keen to learn and can deal with ambiguity 
• Someone with experience identifying the most important issues, compromising with others involved and coming up with the best solution possible
• Have worked with tech teams before helping to get things built

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 30 mins with one of the team
• Stage 2 - 60 mins interview with two team members 
• Stage 3 - 45 min final with an executive and a member of the people team

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are looking for a Tax Manager to join our growing tax team. Alongside the Senior Tax Managers, Head of Tax and the finance, payroll and HR teams, you will assist with the group’s UK and international corporation tax, indirect tax and employment tax affairs. This will include supporting a wide range of tax projects and managing tax compliance and tax risk.

This is an exciting time to be joining Starling Bank given its growth trajectory to date and its ambitious expansion plans in both the UK and internationally. You will support these plans from a tax perspective.

• Assist in managing the Group’s UK and international corporation tax compliance including quarterly tax provisions, corporation tax returns/payments, transfer pricing models and R&D expenditure credit claims.
• Support the organisation and wider tax team by taking a leading role in tax risk management and governance.
• Assist with employment tax issues across the group including annual compliance (PSA, P11Ds etc), establishing local country payrolls for overseas employees and tax implications for internationally mobile employees.
• Support with tax reporting such as FATCA and CRS returns, BBSI returns and CT61 returns.
• Liaison between the finance and tax/payroll teams, as required across the taxes
• You may also be involved and assist where required in a wide range of strategic tax advisory projects such as international expansion, tax structuring and IPO planning.
• You may also support the group’s indirect tax compliance both in the UK and internationally.
• Your role will likely include assisting with internal ad hoc tax advice across the business including preparation of internal memos and training material.

• A strong tax and finance background, gained in practice and/or industry.
• Experience of international taxes would be an advantage.
• Indirect tax and employment tax experience is desirable, but not essential.
• Enthusiasm and a drive to expand your knowledge in new areas is as important as experience.
• Professional Qualification desirable but not essential: ACA, ACCA, CTA or part qualified, with accounting knowledge.
• A self-starter and independent worker with strong interpersonal skills.
• Well organised with the ability to plan and deliver on tight deadlines with attention to detail.
• A practical and commercial approach to problem solving, and the ability to communicate complex tax matters to both a tax and non-tax audience.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Engineering Environment

Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!

• Java, which makes up the majority of our backend codebase
• AWS & GCP - we're cloud-native
• Microservice based architecture
• Kubernetes (EKS)
• TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!)
• Terraform and Grafana

Our process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial phone call - ~45 minutes
• Take home technical test to be discussed in the technical interview - ~3 hours
• Technical interview - ~1.5 hours
• Final Interview - ~40 minutes

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. The expectation for this role is 2-3 days in the office.

About the role

Here at Starling we are growing, and our first line information technology & security risk team is looking for someone passionate about making a difference with a drive for managing risk events and incidents to prevent disruption to our services.  

As a member of our first line risk team, you will be responsible for executing day to day activities ensuring the continued operational resilience and preparedness of the organisation working collaboratively with all stakeholders including second and third line to prevent, respond, recover and learn from operational disruption events.  

You will work on a variety of issues including:

• Actively support the management of the Bank’s technical resilience and continuity arrangements
• Creating, maintaining, and updating the Bank’s continuity and recovery documentation
• Working across the Technology teams to ensure that resilience, continuity, and recovery activities are completed.

Key Responsibilities

• Ensure that the Bank’s regulatory obligations are well understood and that any changes are communicated in a timely manner
• Work with stakeholders to ensure that business impact and risk assessments are performed
• Maintain the Bank’s continuity and recovery documentation
• Produce accurate and timely reports regarding the Bank’s resilience, continuity, and recovery arrangements
• Manage the Bank’s testing strategy and ensure that tests are performed, recorded, and that lessons learned are implemented
• Engage with the Third Party Risk Management and Vendor Management teams to obtain sufficient assurance about the continuity and resilience arrangements of our vendors
• Contribute to and participate in the continued development of our operational resilience, business continuity, and disaster recovery management systems
• Support continual improvement activities within the team.

You will need to…

• A comprehensive understanding of operational resilience, business continuity, and disaster recovery standards and best practice
• Have a strong analytic ability to look at complex business processes, identify opportunities for and, where appropriate, recommended business process improvements
• Have a pragmatic approach and be able to work collaboratively in a technology driven environment to develop proportionate response plans
• Develop and maintain an understanding of the operational regulatory environment
• Take responsibility and do the right thing for customers, colleagues and partners.

We are looking for individuals with experience across one or more of these areas. It is not expected that you will have worked in all of these.

The following skills and experience are desirable: 

• Experience working within financial services or business continuity management. Alternatively, experience in business operations teams or wider risk management.
• Experience of working with industry recognised standards and frameworks such as ISO and NIST
• Experience of information technology systems and processes including cloud.
• Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. 
• Good attention to detail plus analysis and presentation skills
• Flexibility in your approach to meeting goals as part of the wider team.
• An innovative mindset and general interest  in information technology, automation, and development (including coding).

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with 2 team members - 45 minutes
• Second interview the line manager - 45 minutes
• Final interview with our CISO - 45 minutes

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

In this role, you'll provide an excellent customer experience by taking a proactive approach to investigating and resolving a complaint; ensuring a good outcome.

Applications will close at 12pm on 2nd August.

The Shifts:

We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year. Whenever they need us, we will be there. This role currently operates on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm.

Training for the role:

We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling! 

This is a hybrid role, the first 6 weeks will be spent full time in our office, moving to 1/2 days per week, after this period.

The recruitment process:

Once we have reviewed your initial application, if we feel you have the skills and experience for the role we will ask you to record a video to answer a few technical questions and to tell us why you would be a great addition to the team. If you prefer you can have a call with a member of our Talent Acquisition team to answer the questions instead.

After this, the final stage would be a video interview with our Complaints Team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect! You will also be asked to complete a written task, as part of the final stage. 

Responsibilities:

• Balancing priorities- manage a pipeline of complaints
• Take ownership of complaints and make sure that fair outcomes are achieved for our customers.
• Empathise and acknowledge the customer's concerns; communicate regularly as you investigate and resolve the complaint.
• Adapt to changing requirements which evolve as part of a growing business
• Work in conjunction with company policy and procedures
• Build and maintain effective working relationships with colleagues
• Identify areas for process, policy and service improvements

Behaviours & Competencies:

• Resilience and positivity-An individual who views a situation with logic and perspective.
• Integrity- Always do the right thing for our customers, colleagues and Starling.
• A positive “can-do” attitude whilst working in a changeable environment.
• Effective communication style that’s adaptable to a diverse range of customers.
• The ability to listen and ask questions that get to the root cause of the problem.
• Proactive and self motivated.

Skills:

• Good judgement skills and the ability to make evidence-based accountable decisions.
• Proactive and demonstrable problem-solving skills
• Ability to plan and prioritise in a changing, busy environment.
• Excellent administrative skills
• A banking background is desirable
• Experience writing Final Response Letters

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

As a Risk and Controls Manager, you will be responsible for the oversight of Risk and Controls for the Asset Management function, including designing and delivering a comprehensive control testing programme.

We want to continue to drive the effective governance and management of our AM risk and controls framework, while providing specialist knowledge to stakeholders in order to operate within our risk appetite. You will partner closely with the Risk and Control Owners to create a culture of effective and consistent risk management, oversight and reporting.

Responsibilities

Risk & Control Advisory

• Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile.
• Key contributor to the ongoing development of a risk aware culture within Customer Operations.
• Scanning for emerging risks in collaboration with risk owners.

Risk & Control Lifecycle, Oversight and Reporting

• Enabling and ensuring clear articulation of the risk and control environment.
• Presentation of Risk Management information to key stakeholders on a monthly basis, collating data and presenting in a way that can be cascaded.
• Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches.
• Undertaking periodic independent Controls effective testing, providing effective challenge where appropriate.
• Identifying control deficiencies and areas for enhancement.
• Operational Event management and reviews including root cause analysis, containment, lessons learned and read across.

• Experience of operating risk management frameworks effectively.
• Experience in first line control testing.
• Understanding of Conduct Risk and the Consumer Duty would be an advantage.
• Some experience of working in a regulated lending environment would be beneficial
• A natural ability to build strong stakeholder relationships.
• An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements.
• A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, taking ownership and seeing things through.
• Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services.
• Proficient in Microsoft Excel/ Google Sheets - knowledge of database management and reporting.
• Exposure to working within First or Second line risk or as a risk champion within a business line.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

As a Risk and Controls Manager, you will be responsible for the oversight of Risk and Controls for the Asset Management function, including designing and delivering a comprehensive control testing programme.

We want to continue to drive the effective governance and management of our AM risk and controls framework, while providing specialist knowledge to stakeholders in order to operate within our risk appetite. You will partner closely with the Risk and Control Owners to create a culture of effective and consistent risk management, oversight and reporting.

Responsibilities

Risk & Control Advisory

• Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile.
• Key contributor to the ongoing development of a risk aware culture within Customer Operations.
• Scanning for emerging risks in collaboration with risk owners.

Risk & Control Lifecycle, Oversight and Reporting

• Enabling and ensuring clear articulation of the risk and control environment.
• Presentation of Risk Management information to key stakeholders on a monthly basis, collating data and presenting in a way that can be cascaded.
• Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches.
• Undertaking periodic independent Controls effective testing, providing effective challenge where appropriate.
• Identifying control deficiencies and areas for enhancement.
• Operational Event management and reviews including root cause analysis, containment, lessons learned and read across.

• Experience of operating risk management frameworks effectively.
• Experience in first line control testing.
• Understanding of Conduct Risk and the Consumer Duty would be an advantage.
• Some experience of working in a regulated lending environment would be beneficial
• A natural ability to build strong stakeholder relationships.
• An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements.
• A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, taking ownership and seeing things through.
• Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services.
• Proficient in Microsoft Excel/ Google Sheets - knowledge of database management and reporting.
• Exposure to working within First or Second line risk or as a risk champion within a business line.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Responsibilities:

• Work closely with the financial crime and onboarding teams to identify problems and use data to propose solutions for effective decision making
• Translate data requirements from across the organisation into robust and reusable data models via dbt
• Develop data models in Looker, ensuring consistent and clear documentation
• Perform data analysis to create models or test ideas
• Collaborate with the wider data team to help meet the business goals

• Experience focusing on financial crime projects (Fraud, AML, Screening and Cyber)
• Strong experience with SQL
• Experience with Python
• Experience with Looker or a similar visualisation tool
• Experience with data architecture and dimensional modelling
• Strong communication skills
• Experience supporting and working with cross-functional teams in a dynamic environment

Desirable Requirements

• Strong experience with dbt or a desire to learn

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 30 mins with one of the team
• Stage 2 - Take home test
• Stage 3 - 60 mins technical interview with two team members
• Stage 4 - 45 min final with an executive and a member of the people team

• 33 days holiday (including flexible bank holidays)

• An extra day’s holiday for your birthday

• 16 hours paid volunteering time a year

• Part-time and/or flexible hours available for most roles

• Salary sacrifice, company enhanced pension scheme

• Life insurance at 4x your salary

• Hybrid/remote working

• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton

• Generous family-friendly policies

• Varied social groups set up and run by our employees

• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks

• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

See more jobs at Starling Bank

Apply for this job

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Responsibilities:

• Translate data requirements from across the organisation into robust and reusable data models, with a particular focus on credit regulatory submissions
• Maintain consistent and clear documentation and communicate with business stakeholders (both technical and non-technical)
• Collaborate with the wider data team to help meet the business goals, including peer reviews 
• Take ownership of a project end-to-end and manage priorities accordingly

• Strong experience with SQL
• Experience working within the credit domain
• Self-starter with ability to think outside the box
• Good attention to detail
• Strong experience with Looker or a similar visualisation tool
• Strong communication and documentation skills for both technical and non-technical audiences
• Experience supporting and working with cross-functional teams in a dynamic environment

Desirable Requirements

• Strong experience with dbt or a desire to learn

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 30 mins with one of the team
• Stage 2 - Take home test
• Stage 3 - 60 mins technical interview with two team members
• Stage 4 - 45 min final with an executive and a member of the people team

• 33 days holiday (including flexible bank holidays)

• An extra day’s holiday for your birthday

• 16 hours paid volunteering time a year

• Part-time and/or flexible hours available for most roles

• Salary sacrifice, company enhanced pension scheme

• Life insurance at 4x your salary

• Hybrid/remote working

• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton

• Generous family-friendly policies

• Varied social groups set up and run by our employees

• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks

• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

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At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. Our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

Some travel (including international) is likely to be necessary depending on the client and nature of the engagement.

We also have the opportunity available for people in this role to take up a secondment to Dubai for ~12 months - this is not mandatory, there's an option to opt in or out in the application form.

About the Role

This role will put you at the heart of Engine’s Delivery function, where you’ll be responsible for ensuring the successful implementation of the Engine platform for our clients. You’ll work on large-scale programmes, end-to-end, where you’ll be expected to manage day-to-day delivery across a number of workstreams as well as managing a small team of product consultants. 

You’ll work with clients and systems integrators to understand the client requirements and share expert knowledge in the Engine platform, aiming to help global banking organisations tackle their problems with a technology centred approach. You will be the programme lead, bringing your project management and product knowledge to ensure a successful implementation of the Engine platform. You will be expected to have an in-depth knowledge of banking and technology to support client needs, you’ll also work closely with the Engine engineering teams to feedback feature requests, and localisations. 

What you'll get to do

• Manage the Engine delivery team for a particular client implementation, ensuring we meet programme delivery timescales and leading on the Engine implementation through all stages of the delivery lifecycle
• Build strong relationships with the client and partner teams at all levels
• Work closely with the programme’s solution architects and engineers on the localisation and configuration of the Engine Platform
• Use your understanding of the Engine product to bring the necessary knowledge to teams in different locations round the world
• Work closely with the Engineering team in the UK to reach agreement on programme schedule and requirements
• Work with the wider Engine team, with specific domain knowledge, to present a clear and compelling solution to the client
• Lead on demos of the product to clients
• Work with the Engine Product team to ensure product documentation is kept up to date
• Support with testing, iterative build process and go live for the client
• Support local integration work by bringing Engine and Starling knowledge

• You have worked in client facing roles, in a consulting role, or at a technology company. With around 5 or more years of experience. 

• You have some experience in financial services and technology delivery
• You have experience delivering complex programmes through all stages of the delivery lifecycle 
• You can  rapidly understand client problems and present solutions in a structured and informative manner
• You are a strong communicator and have experience of working with clients or senior stakeholders
• We are looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• 45 minute ‘get to know you’ with one of the Delivery Team
• 1 hour with one of our Programme Delivery Leads and the Chief Delivery Officer
• 45 minutes with one of the Engine Management team

• 33 days holiday (including public holidays, which you can take when it works best for you)

• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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