About the Design Team

We’re a tight-knit and highly-collaborative team of Product Designers, Content Designers, Researchers, and Design Ops working closely with cross-functional partners to envision and deliver experiences that help people care for their home and empower small businesses nationwide to grow. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

Responsibilities

• Lead Product Design across the Marketplace pillar, which consists of multiple cross-functional product pods. Directly manage the designers across Marketplace and operate as a lead for the pillar. 
• Collaborate with cross-functional leaders to envision, strategize, and guide the product direction.
• Initiate and lead design visioning work at the team and company level. Empower design to create a northstar that guides product and experience decisions. 
• Empower designers to consistently deliver high-quality design solutions that positively impact our users and the business
• Cultivate a positive team culture of openness, curiosity, and bias for action

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 6+ years of experience in design leadership
• Experience leading high-performing product design teams in a fast-paced environment
• Excellent communication skills; comfortable engaging with stakeholders, including executive teams
• Ability to influence and lead change across the organization
• Track record of effectively driving large-scale visioning work

Bonus points if you have

• Experience working on two-sided marketplaces
• Experience scaling teams and managing managers

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $283,500 - $347,000 . Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $241,000 - $295,000 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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About the Applied Science Team

We're looking for applied scientists with deep expertise in machine learning, optimization, building data products, and/or statistics. As part of a small product team you will have full ownership over your domain, so you should be a person who dreams big, then executes well.  

At Thumbtack, the Applied Science team is responsible for a wide variety of problems spanning machine learning, statistics, and computer science:

• Improve customer and service provider matching.Matching and optimization algorithms are fundamental to Thumbtack’s product: we now service millions of matches per week. Identifying better matches between customers and service providers has an incredible impact on the experience of customers and professionals transacting on our platform.
• Model complex relationships in the presence of many confounding factors. Predictive modeling problems are everywhere across our product. Our team works to scope, design and implement machine learning models to support Thumbtack’s product and marketing.
• Characterize marketplace dynamics. Thumbtack’s marketplaces consist of thousands of active markets across our service categories and U.S. cities. Via exploratory data analysis and experimental design, our team works to understand trends and behaviors within these markets.
• Build a healthy marketplace. We evolve and manage the monetization mechanics of our marketplace, including defining the parameters that affect the prices we charge.

Challenge

We are looking for someone with deep expertise in applying scientific techniques to consumer products. This person will work on our next generation search experience, our ranking and matching algorithms, and the end-to-end hiring experience for users of our marketplace. We need to bring homeowners and service professionals together in matches that work for both sides, where the skills of professionals match with the project needs of homeowners, and where scheduling and pricing align to make these successful jobs done. We need to make the most of all the information we know about projects and professionals in a seamless user experience that guides and informs homeowners.

Responsibilities

• Initiate and drive applied science initiatives to completion, with a focus on the business impact of those projects
• Architect and deploy machine learning systems and algorithms to production
• Design and execute experiments, collect and analyze data to characterize our product and marketing
• Analyze a wide variety of data: structured and unstructured, observational and experimental
• Collaborate with engineers, data scientists, and economists to use sound statistical practices
• Maintain the right balance between speed of execution and scientific rigor when designing solutions
• Technical mentorship of other applied scientists

What you'll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Expert knowledge of machine learning techniques, particularly as applied to search, ranking, and matching problems
• Experience with NLP techniques, including familiarity with modern LLM designs and tools
• Ability to effectively read, write, and debug code in programming languages such as Python
• Good knowledge of probability and statistics, including experimental design, optimization, and causal inference
• Experience with technical mentorship of other applied scientists
• Demonstrated ability to create and drive technical and impactful roadmaps for the business, and lead seamless execution
• Ability to break down complex problems rigorously and understand the tradeoffs necessary to deliver impactful projects
• Ability to communicate clearly and effectively to cross functional partners of various technical levels

Bonus points if you have

• Expert knowledge of probability and statistics, including experimental design, predictive modeling, optimization, and causal inference
• Experience with large-scale distributed systems
• Ph.D. in a relevant field

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $202,500 - $248,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-remote

About the Design Team

We're a tight-knit team of product designers, researchers, and content designers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

As a Senior Product Designer on the Home Care Plan team, you’ll work collaboratively and iteratively to turn complex problems into intuitive user experiences. You’ll own projects from conception to launch and measure success through data and user research. You’ll play a key role in roadmapping, feature design, and the quality of our products, and your work will impact both user and business goals. 

Responsibilities

• Design customer-centric experiences with measurable business impact
• Partner closely with fellow designers, product managers, engineers, and marketers to lead product visions, define strategies, shape the product roadmap, and develop design solutions
• Use research and qualitative data to guide design and development decisions 
• Develop a deep understanding of our customers while focusing on key metrics 
• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes
• Test, learn, and iterate; solve existing problems and discover new opportunities through experimentation

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 6+ years of overall product design experience
• Portfolio with a history of impactful projects that showcase your design process 
• Demonstrate strong UX, interaction, and visual design skills along with a human-centric approach to designing products
• Ability to balance high-quality craft and crisp execution with agility, speed to learning, and iterative experimentation
• A bias for action and understanding of how your work impacts users and the business
• Experience designing and implementing customer experiences that have led to measurable and sustainable growth results
• Strong cross-functional collaboration and stakeholder management skills

Nice-to-Have Qualifications

• Experience with helping set product strategy through methods like design sprints, quarterly or yearly planning, and team brainstorms
• Experience designing for a two-sided marketplace
• Fluent prototyping in Figma

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote