Westwing
A home and living e-commerce.The Westwing mission is to inspire and make every home a beautiful home. We are on a quest to bring the wonders of eCommerce for home & living to our more than 900,000 customers in 11 countries. In only 8 years on the market, we have grown to more than 254 million Euros in annual revenue. More importantly, the opportunity ahead of us is massive. The Westwing team is the secret to our success. Our more than 1,100 team members balance creativity and style with innovative technology and strong business fundamentals. We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.
Headquarter Location:
Munich, Germany
Westwing is hiring a Remote Customer Care Agent Nederland (m/v/d)
Description
Als Customer Care Agent Nederland help je mee bij het verwerken van de orders van onze Nederlandse en Belgische klanten en de daaruit voortvloeiende vragen. Bij deze functie werk je vanuit huis en sta je in verbinding met ons hoofdkantoor in München.
WAT GA JE DOEN
- eerste aanspreekpunt zijn voor onze Nederlandse en Belgische klanten via telefoon, e-mail, Facebook en WhatsApp
- verwerken van verzoeken over betalingen, bestellingen, annuleringen en retourzendingen
- beantwoorden van vragen over onze websites, producten en het bestelproces
- verwerken van feedback van onze klanten om ons aanbod en onze winkelervaring voortdurend te verbeteren
JE KOMT MET
- passie voor klanttevredenheid en uitstekende sociale en probleemoplossende vaardigheden
- vriendelijke, positieve en gemotiveerde persoonlijkheid
- verlangen naar een baan op langere termijn
- vloeiend in Nederlands en minimaal goed in Engels
- relevante ervaring op het gebied van klantenservice is een pre
WAT KUN JE VERWACHTEN
- werken in een internationaal, divers team van experts in een dynamische en snelle e-commerce omgeving
- talloze mogelijkheden om je carrière te laten groeien en je professionele toekomst vorm te geven
- centraal gelegen in München en hondvriendelijke kantoor met gratis drankjes, cafetaria met verschillende lunchmogelijkheden, divers sport- en gezondheidsaanbod en regelmatige team- en afterwork events
- flexibele werkvormen: Veel mogelijkheid van thuiswerken
- tot 40% personeelskorting, bedrijfspensioenregeling, korting op mobiliteitsopties en bedrijfkinderopvang.
Waar wacht je nog op? Solliciteer via ons online formulier. We kijken uit naar je sollicitatie inclusief je mogelijke startdatum. Als je vragen hebt over de functie, neem dan contact op met Lea Unrath. Let op: wij accepteren geen sollicitaties per e-mail!
Diversiteit is diepgeworteld in de Westwing cultuur. Onze missie stopt niet bij het inspireren van uw interieur, maar gaat verder met het omarmen van een inclusieve levensstijl gevuld met respect voor ieders uniciteit, culturele verschillen en gelijke kansen.
OVER WESTWING
Deel uitmaken van Westwing betekent werken in een inspirerende en diverse omgeving die je in staat stelt om te groeien. Onze meer dan 1.900 internationale teamleden verbinden creativiteit en stijl met state-of-the-art technologie en sterke zakelijke fundamenten. Westwing is de Europese leider in op inspiratie gebaseerde Home and Living eCommerce met een omzet van €522 miljoen in 2021 in 11 landen. Onze missie is: inspireren en van elk huis een mooi huis maken. Via ons 'shoppable magazine' inspireren we onze trouwe Home Enthusiast klanten met een gecureerde productselectie en combineren dit met prachtige content. Het bedrijf is opgericht in 2011 en heeft zijn hoofdkantoor in München.
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Product Manager - Payments (m/f/d)
Westwing is hiring a Remote Product Manager - Payments (m/f/d)
Description
AsProduct Manager for our Checkout and Payments tribe in the Technology Department you will be directly responsible for creating the best seamless purchase experience for millions of Westwing customers across app and web. You will own a portfolio of strategic initiatives in the purchase funnel and collaborate closely with our Design, Engineering and Analytics team to define, deliver and ensure the success of payments products and features. In addition, you will need to be forward-thinking in understanding how payment innovations can drive values for the millions of customers who shop and stay with Westwing every day. This position can be performed remotely from Germany, Poland, Spain, Italy and is unlimited.
WHAT YOU’LL DO
- be an owner of the key customer interaction points in Payments and Post-order processes on all platforms
- lead and drive key projects over the full product development process: from ideation phase, through design, specification and development, over to the launch and post-release analysis
- always keep an eye on the competitive landscape and stay informed about payment spaces
- collaborate closely with engineering, UX, analytics, the business stakeholders and external partners (e.g. 3rd party payment providers) to define, build and launch products/platform features
- understand the usage of your product, by defining relevant KPIs and monitoring their performance over time, feeding insights back into the product development process for further improvements
- active management of product backlog, including prioritization, writing and managing epics, stories and acceptance criteria with common agile methods (SCRUM, Kanban) and meeting structures (e.g. daily, sprint meetings, retrospectives, demos)
YOU COME WITH
- 2+ years of product manager or product owner work experience in working together with an engineering team in an agile environment, taking on regular product management duties, experience within the checkout/payments area is a big plus
- demonstrated ability with writing crystal-clear product specifications, optimizing conversion funnels, data analysis, and A/B testing
- strong analytical mindset with an ability to build product reports and gain insights
- independent and proactive way of working as well as a "get-things-done" mentality
- being flexible and able to successfully lead multiple initiatives concurrently
- familiarity with analytical tools like Excel, SQL, Google Analytics is a plus
- outstanding communication skills enabling you to communicate clearly with various types of stakeholders and fluency in English
WHAT YOU CAN EXPECT
- working in an international, diverse team of experts in a dynamic and fast-paced e-commerce environment
- countless opportunities to grow your career and shape your professional future
- centrally located and dog-friendly offices with free beverages, cafeteria with different lunch options, diverse sports and health offerings and regular team and afterwork events
- state-of-the-art tech infrastructure running on AWS and Kubernetes, professionally equipped workstation (Mac, screens, peripherals, etc) of your personal choice and yearly training budget for every tech team member
- remote working model with designated in office tribe weeks, read more
What are you waiting for? Apply via our online form. We are looking forward to your application including your possible starting date. If you have any questions regarding the job, please contact Andrea Galantucci. Please note that we don’t accept Email-Applications!
Diversity is deeply rooted in the Westwing culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
ABOUT WESTWING
Being part of Westwingmeans working in an inspiring and diverse environment that enables you to grow. Our more than 1,900 international team members connect creativity and style with state-of-the-art technology and strong business fundamentals. Westwing is the European leader in inspiration-based Home and Living eCommerce with EUR 522m of revenue in 2021 across 11 countries. Our mission is: To inspire and make every home a beautiful home. Through our 'shoppable magazine', we inspire our loyal Home Enthusiast customers with a curated product selection and combine it with gorgeous content. The company was founded in 2011 and is headquartered in Munich.
See more jobs at Westwing