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Worksighted is hiring a Remote Senior IT Systems Engineer

We love growth: growing our people, our customers, and our company. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.

Who We Are:

Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don’t take ourselves too seriously. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Senior IT Systems Engineer who will be responsible for advanced troubleshooting of IT support requests in both reactive and proactive scenarios. This position provides prompt issue resolution, ensuring service metrics are met and ultimately creating a great client experience. This role also assists our Tier 1 and Tier 2 engineers in troubleshooting and issue resolution.

Who You Are:

  • You have a Bachelor’s degree in IT or equivalent work experience.
  • You have at least 7 years of experience in a Tier 2 or Tier 3 IT support role.
  • You have an expert ability to install, configure, and troubleshoot hardware and software.
  • You have a customer-first orientation and the ability to communicate effectively.
  • Bonus Points: You have previous MSP experience!

What You’re Accountable For:

  • Reviewing service boards for escalated requests and proactively self-assigning tickets to begin the troubleshooting process.
  • Providing expert level remote and onsite support as needed for clients.
  • Serving as an escalation point for other engineers to resolve technical issues, educating them on troubleshooting steps and resolutions.
  • Proactively managing and improving client technology environments.
  • Creating and updating client documentation to ensure information is accurate and accessible.
  • Creating knowledge base-style troubleshooting documentation.
  • Assisting with new client onboardings as needed.
  • Engaging in project-based assignments as needed.
  • Participating in internal and external meetings to provide clients with the most comprehensive support experience and efficient resolutions.
  • Meeting or exceeding minimum standard of billable percentages, utilization percentages, and CSAT ratings.
  • Providing extended hours support as part of a rotated schedule.

What You’ll Use:

  • Exchange/Microsoft 365
  • Microsoft Azure
  • Active Directory
  • ConnectWise Manage (Ticketing System)
  • IT Glue (Documentation)
  • 3CX
  • Windows & Mac Desktop & Server Operating Systems
  • Cisco & Meraki
  • Datto
  • VMWare & Hyper-V

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
  • Generous compensation package with a quarterly bonus program.
  • Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
  • Monthly cell phone stipend.
  • Open, collaborative, and flexible work environment – both in office and from home. This role can be done from anywhere in the United States!
  • Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
  • Continuous performance management process with open communication, consistent check ins, and support from leaders.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Project Coordinator

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Project Coordinatorwho will be responsible for assisting with the successful execution of technology projects for clients. This role will support Professional Services through coordinating project plans, organizing implementation, and providing excellent internal and external customer service.

Who You Are:

  • You have a Bachelor’s degree in Business Administration or related field. Equivalent work experience is also acceptable.
  • You have 1-3 years of experience in project management, preferably in the IT industry. An Agile Scrum certification is a plus!
  • You are passionate about people and building strong relationships.
  • You have excellent attention to detail with strong communication skills.

What You’re Accountable For:

  • Assisting Project Managers in developing project plans, goals, and budgets while identifying the resources needed to measure results in ConnectWise.
  • Providing administrative support for the Professional Services team, including preparing After Action Reviews.
  • Understanding overall project objectives, as well as the role and function of each project team member.
  • Participating in project planning meetings to clearly identify scope, needs, and priorities to support the goals of the project.
  • Coordinating delivery and implementation of projects that meet quality assurance standards.
  • Ensuring that all technical and project documentation is maintained during projects and handed off post project completion.
  • Documenting and following up on important actions following project meetings.
  • Coordinating internal resources and third-party stakeholders to ensure on-time completion with budgetary requirements.
  • Recording and managing project issues, performing risk management, and escalating to leadership when needed.
  • Communicating with clients by keeping them informed on progress, notifying them of impending changes, agreed outages, and downtime.
  • Multi-tasking multiple small technology projects at one time.
  • Working closely with Sales, Implementation Services Manager, Project Engineers, Design Engineers, and other team members to continuously evolve and improve our processes using best in class methodologies.
  • Establishing strong relationships with clients and providing excellent service with a client-centric attitude.
  • Maintaining specific knowledge of clients and how services and products relate to their business strategy and goals.
  • Managing the change order process and working with internal teams to communicate changes and obtain approval from clients.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
  • Generous compensation package with a quarterly bonus program.
  • Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
  • Monthly cell phone stipend.
  • Open, collaborative, and flexible work environment – in the office and from home. This position can be done from anywhere in the United States!
  • Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
  • Continuous performance management process with open communication, consistent check ins, and support from leaders.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Customer Success Manager

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Client Success Manager (CSM)who will be the client advocate for ongoing technical operations and support services, with an eye towards identifying additional opportunities for Worksighted to add value to the existing relationship. CSMs are technically savvy, exceptionally client-centric, multi-tasking individuals who act as a conduit for clients. CSMs also help the company maintain and grow the revenue base for managed clients.

Who You Are:

  • You have a Bachelor’s degree in Business, Marketing, or a related field.
  • You have 2-3 years of experience in B2B account management.
  • You have spent 3-5 years working in a client service function.
  • You are passionate about technology and have a customer-first orientation. Previous experience in IT support is a plus!

What You’re Accountable For:

  • Assisting clients with navigating the technical and process aspects of working with Worksighted by serving as a technical liaison, client advocate, trusted advisor, and point of escalation.
  • Developing a plan and executing alignment for clients with Worksighted’s tech stack by understanding the client’s business needs.
  • Working to establish IT strategy and annual customer IT budgets.
  • Delighting customers with a positive, customer-centric attitude.
  • Creating and delivering quotes and proposals to help reduce problems and keep the client’s environment running optimally. Driving expansion and opportunity development.
  • Maintaining thought leadership with customers through technology business reviews.
  • Managing existing relationships with clients by serving as the main point of contact, facilitating requests, and engaging the correct resources at the right times.
  • Working closely with client contacts to proactively plan and review the effectiveness of service delivery by analyzing the client’s incident usage and making recommendations to help maximize support utilization.
  • Maintaining and growing the revenue base of managed accounts by account retention, agreement compliance and renewals.
  • Overseeing the client onboarding experience and adherence to internal documentation for customer accounts.
  • Developing and sharing best practices with team members to promote standardization and clear documentation.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Remote IT Help Desk Specialist

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a RemoteIT Help Desk Specialist who will be responsible for the daily triage and initial troubleshooting of support requests in attempt to resolve or escalate the request to the appropriate team quickly and efficiently. This position will also answer incoming calls to the support team, providing initial triage, routing, and support, ensuring service metrics are being met and client requests are addressed promptly by the appropriate resource.

Who You Are:

  • You have a High School Diploma or GED.
  • You have at least one (1) year of experience in an IT Help Desk or relevant IT Support role.
  • You have basic knowledge of Windows & Mac Desktop & Server operating systems.
  • You understand and can troubleshoot various basic technical problems such as Active Directory user management, Microsoft Exchange & Office 365 user management, administration, and troubleshooting, VMWare maintenance and troubleshooting, VoIP client issues and extension management, printers and print servers, and mobile devices.
  • You have a basic knowledge and understanding of security best practices.
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Answering incoming phone calls from the primary support queue.
  • Triaging incoming support requests (phone, email, automated, or in person) to accurately determine the issue and its urgency/impact to the business or end user.
  • Communicating priority level and expected response time to clients.
  • Providing basic remote and occasional basic onsite technical support for clients within assigned verticals and others as needed.
  • Escalating support requests to Client Services team after initial troubleshooting when unable to resolve issue within specified guidelines.
  • Adhering to all policies, processes, expectations, and SLAs to ensure client needs are addressed and properly documenting time, work completed, and communication to clients and vendors.
  • Creating and updating client environment documentation required to provide an exceptional and efficient support experience.
  • Meeting or exceeding the minimum standard of billable and utilization percentages, along with CSAT ratings.
  • Providing after hours technical support as part of a rotating schedule.
  • Participating in internal meetings to provide clients with the most comprehensive support experience and efficient resolutions.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote IT Help Desk Specialist

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Service Desk Engineer who will be responsible for the daily triage and initial troubleshooting of support requests in attempt to resolve or escalate the request to the appropriate team quickly and efficiently. This position will also answer incoming calls to the support team, providing initial triage, routing, and support, ensuring service metrics are being met and client requests are addressed promptly by the appropriate resource.

Who You Are:

  • You have a High School Diploma or GED.
  • You have at least one (1) year of experience in an IT Help Desk or relevant IT Support role.
  • You have basic knowledge of Windows & Mac Desktop & Server operating systems.
  • You understand and can troubleshoot various basic technical problems such as Active Directory user management, Microsoft Exchange & Office 365 user management, administration, and troubleshooting, VMWare maintenance and troubleshooting, VoIP client issues and extension management, printers and print servers, and mobile devices.
  • You have a basic knowledge and understanding of security best practices.
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Answering incoming phone calls from the primary support queue.
  • Triaging incoming support requests (phone, email, automated, or in person) to accurately determine the issue and its urgency/impact to the business or end user.
  • Communicating priority level and expected response time to clients.
  • Providing basic remote and occasional basic onsite technical support for clients within assigned verticals and others as needed.
  • Escalating support requests to Client Services team after initial troubleshooting when unable to resolve issue within specified guidelines.
  • Adhering to all policies, processes, expectations, and SLAs to ensure client needs are addressed and properly documenting time, work completed, and communication to clients and vendors.
  • Creating and updating client environment documentation required to provide an exceptional and efficient support experience.
  • Meeting or exceeding the minimum standard of billable and utilization percentages, along with CSAT ratings.
  • Providing after hours technical support as part of a rotating schedule.
  • Participating in internal meetings to provide clients with the most comprehensive support experience and efficient resolutions.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote IT Security Specialist

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a IT Security Specialist who will be responsible for monitoring our clients’ environments for security issues and addressing these issues accordingly. This person will work closely with our Security Team and Remote Systems Engineers to ensure our clients have a strong security posture.

Who You Are:

  • You have a Bachelor’s degree in IS, IT, Cyber Security, or related field.
  • You have at least 2-3 years of experience in IT.
  • You have a security certification (i.e. CompTIA Network+ or Security+) or 1 year of experience in a security-focused role.
  • You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations.

What You’re Accountable For:

  • Assisting with security monitoring and incident response, helping to develop new processes and documentation around security.
  • Conducting initial triage of issues from the Security service board.
  • Monitoring Worksighted’s Security Essentials, including ATP, MFA, dark web, KnowBe4, etc.
  • Assisting with security tickets at the Client Services level, resolving basic issues and observing solutions to higher level issues for continued learning.
  • Reporting, tracking, and addressing potential threats to client environments.
  • Learning how to establish baseline security environments for clients and monitoring as needed.
  • Updating clients on the status of their security tickets and updating ticket documentation.
  • Assisting Security Specialist Team Lead with security-related reporting.
  • Assisting with running vulnerability scans for prospective clients prior to or during onboarding.
  • Collaborating with internal departments to ensure clients maintain a strong security posture.
  • Assisting with security training and guidance to other engineers.
  • Helping to develop security best practices, security standards, and documentation for the organization.
  • Providing excellent customer service during each interaction with clients and internal team members.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Senior IT Security Engineer

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Senior Security Engineer who will be responsible for engaging with clients to improve their security posture, establish short- and long-term security goals and roadmaps, and advise on recommendations to meet compliance and business requirements. This person is a key member of our cross-functional security team and will continue to evolve our security stack and develop services that help protect our clients and establish Worksighted as a security leader in our industry.

Who You Are:

  • You have a Bachelor’s degree in IS, IT, Cyber Security, or related field.
  • You have at least 5-7 years of experience in IT.
  • You have at least 2-5 years of experience in a security-focused role.
  • You have a security certification (i.e. CompTIA Security+ or Microsoft 365 Security Administrator Associate).
  • You are knowledgeable in common security management frameworks such as ISO/IEC 27001, NIST, and CSA.
  • You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations.

What You’re Accountable For:

  • Consulting with Worksighted clients to recommend security solutions and services.
  • Providing input to the architecture and engineering of new security systems as part of our Tech Stack updates, including the valuation of technical designs.
  • Working with Worksighted engineers to audit, monitor, and validate their environments’ security by conducting gap analyses and other comprehensive assessments to improve security infrastructure and mitigate risk.
  • Acting as an escalation resource for security monitoring, Security Essentials services, and incident response, helping to develop new processes and documentation.
  • Identifying, reviewing, and setting priorities for client-focused security policies, services, and initiatives alongside the cross-functional security team.
  • Assisting with the initial triage of issues from the Security service board as needed.
  • Reporting, tracking, and addressing possible threats to client environments.
  • Developing and establishing baseline security environments for clients and monitor as needed.
  • Updating clients on the status of their security tickets and updating documentation.
  • Running vulnerability scans for prospective clients prior to or during onboarding.
  • Assisting with security training and guidance to other engineers.
  • Providing excellent customer service during each interaction with clients and internal team members.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Client Success Manager

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Client Success Manager (CSM)who will be the client advocate for ongoing technical operations and support services, with an eye towards identifying additional opportunities for Worksighted to add value to the existing relationship. CSMs are technically savvy, exceptionally client-centric, multi-tasking individuals who act as a conduit for clients. CSMs also help the company maintain and grow the revenue base for managed clients.

Who You Are:

  • You have a Bachelor’s degree in Business, Marketing, or a related field.
  • You have 2-3 years of experience in B2B account management.
  • You have spent 3-5 years working in a client service function.
  • You are passionate about technology and have a customer-first orientation. Previous experience in IT support is a plus!

What You’re Accountable For:

  • Assisting clients with navigating the technical and process aspects of working with Worksighted by serving as a technical liaison, client advocate, trusted advisor, and point of escalation.
  • Developing a plan and executing alignment for clients with Worksighted’s tech stack by understanding the client’s business needs.
  • Working to establish IT strategy and annual customer IT budgets.
  • Delighting customers with a positive, customer-centric attitude.
  • Creating and delivering quotes and proposals to help reduce problems and keep the client’s environment running optimally. Driving expansion and opportunity development.
  • Maintaining thought leadership with customers through technology business reviews.
  • Managing existing relationships with clients by serving as the main point of contact, facilitating requests, and engaging the correct resources at the right times.
  • Working closely with client contacts to proactively plan and review the effectiveness of service delivery by analyzing the client’s incident usage and making recommendations to help maximize support utilization.
  • Maintaining and growing the revenue base of managed accounts by account retention, agreement compliance and renewals.
  • Overseeing the client onboarding experience and adherence to internal documentation for customer accounts.
  • Developing and sharing best practices with team members to promote standardization and clear documentation.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Senior Security Engineer

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Senior Security Engineer who will be responsible for engaging with clients to improve their security posture, establish short- and long-term security goals and roadmaps, and advise on recommendations to meet compliance and business requirements. This person is a key member of our cross-functional security team and will continue to evolve our security stack and develop services that help protect our clients and establish Worksighted as a security leader in our industry.

Who You Are:

  • You have a Bachelor’s degree in IS, IT, Cyber Security, or related field.
  • You have at least 5-7 years of experience in IT.
  • You have at least 2-5 years of experience in a security-focused role.
  • You have a security certification (i.e. CompTIA Security+ or Microsoft 365 Security Administrator Associate).
  • You are knowledgeable in common security management frameworks such as ISO/IEC 27001, NIST, and CSA.
  • You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations.

What You’re Accountable For:

  • Consulting with Worksighted clients to recommend security solutions and services.
  • Providing input to the architecture and engineering of new security systems as part of our Tech Stack updates, including the valuation of technical designs.
  • Working with Worksighted engineers to audit, monitor, and validate their environments’ security by conducting gap analyses and other comprehensive assessments to improve security infrastructure and mitigate risk.
  • Acting as an escalation resource for security monitoring, Security Essentials services, and incident response, helping to develop new processes and documentation.
  • Identifying, reviewing, and setting priorities for client-focused security policies, services, and initiatives alongside the cross-functional security team.
  • Assisting with the initial triage of issues from the Security service board as needed.
  • Reporting, tracking, and addressing possible threats to client environments.
  • Developing and establishing baseline security environments for clients and monitor as needed.
  • Updating clients on the status of their security tickets and updating documentation.
  • Running vulnerability scans for prospective clients prior to or during onboarding.
  • Assisting with security training and guidance to other engineers.
  • Providing excellent customer service during each interaction with clients and internal team members.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

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Worksighted is hiring a Remote IT Systems Engineer - Remote

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Remote IT Systems Engineerwho will be responsible for the daily support of our clients including both proactive and reactive scenarios. This position is also responsible for the internal processes that must be followed within our support software, communication with clients as to the status of their requests, and ultimately resolving those requests based on their associated agreements.

Who You Are:

  • You hold a bachelor’s degree in IT or similar field, OR you have equivalent work experience.
  • You have at least two (2) years of experience in an IT Help Desk environment.
  • You are CCNA- or MCSA-certified.
  • You have knowledge of Windows operating systems (both Desktop & Server).
  • You understand and can troubleshoot various technical problems such as Microsoft Exchange, Office 365, VMWare, Hyper-V, routing, switching, firewalls, WiFi, VoIP, Cisco, Meraki, Synology, and Equallogic.
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Providing remote technical support for all clients based on assigned tickets.
  • Adhering to all policies, expectations, and SLAs to ensure client needs are addressed and proper documentation of time, work completed, & communication to clients and vendors.
  • All client documentation associated within assigned vertical.
  • Reviewing 30+ tickets a day and taking actions as necessary to resolve these tickets as soon as possible and serving as an escalation point.
  • Maintaining a minimum of 85% billable / utilization.
  • Working closely with Express Lane Engineers for proper scheduling and ticket routing.
  • Providing after hours technical support as part of a rotating schedule.
  • Coordinating with other departments as necessary to provide an exceptional client experience.
  • Engaging in project-based assignments on an as needed basis.
  • Interfacing with 3rd parties (i.e. Dell) to facilitate manufacturer warranty support.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

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Worksighted is hiring a Remote Service Desk Specialist

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Service Desk Engineer who will be responsible for the daily triage and initial troubleshooting of support requests in attempt to resolve or escalate the request to the appropriate team quickly and efficiently. This position will also answer incoming calls to the support team, providing initial triage, routing, and support, ensuring service metrics are being met and client requests are addressed promptly by the appropriate resource.

Who You Are:

  • You have a High School Diploma or GED.
  • You have at least one (1) year of experience in an IT Help Desk or relevant IT Support role.
  • You have basic knowledge of Windows & Mac Desktop & Server operating systems.
  • You understand and can troubleshoot various basic technical problems such as Active Directory user management, Microsoft Exchange & Office 365 user management, administration, and troubleshooting, VMWare maintenance and troubleshooting, VoIP client issues and extension management, printers and print servers, and mobile devices.
  • You have a basic knowledge and understanding of security best practices.
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Answering incoming phone calls from the primary support queue.
  • Triaging incoming support requests (phone, email, automated, or in person) to accurately determine the issue and its urgency/impact to the business or end user.
  • Communicating priority level and expected response time to clients.
  • Providing basic remote and occasional basic onsite technical support for clients within assigned verticals and others as needed.
  • Escalating support requests to Client Services team after initial troubleshooting when unable to resolve issue within specified guidelines.
  • Adhering to all policies, processes, expectations, and SLAs to ensure client needs are addressed and properly documenting time, work completed, and communication to clients and vendors.
  • Creating and updating client environment documentation required to provide an exceptional and efficient support experience.
  • Meeting or exceeding the minimum standard of billable and utilization percentages, along with CSAT ratings.
  • Providing after hours technical support as part of a rotating schedule.
  • Participating in internal meetings to provide clients with the most comprehensive support experience and efficient resolutions.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

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Worksighted is hiring a Remote Director of Technology Services

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Director of Technology Services who will be responsible for leading and driving service delivery across our three major areas: Managed Services, Professional Services, and Consulting Services. This role is responsible for ensuring that our IT service consistently supports the overall business goals and objectives of both Worksighted and our customers. This experienced professional will align all three service areas with Worksighted’s vision and continue to scale the company. This leader will guide team members in the analysis, enhancement, and tailoring of current practices and systems to increase efficiencies and enhance the client experience.

Who You Are:

  • You have a Bachelor’s degree in Business, IT, Computer Science, or equivalent work experience.
  • You have 10 years of experience in management and building leaders & 5-10 years of experience in strategy & communication direction.
  • You have spent at least 5 years working at a Managed Service Provider (MSP).
  • You are a dedicated people leader focused on building strong managers and have executive-level experience.
  • You have strong technical knowledge of Cisco network, Meraki, collaboration & monitoring tools, & Microsoft technologies including Windows OS, SharePoint, Teams, & 365.
  • You have passion for & experience with providing IT solutions in a high volume, fast growing, & high-performance environment.
  • You have experience in creating and managing budgets with participation in the planning and development of annual operational & capital expenditure budgets.

What You’re Accountable For:

  • Leading the Director of Managed Services, Director of Professional Services, and Director of Consulting Services in developing and maintaining department processes and structures that result in excellent service delivery.
  • Developing, implementing, and maintaining key Technology Services metrics, measurements, and Key Performance Indicators (KPIs), identifying areas to improve metrics and offer solutions.
  • Setting high standards for client experience across the organization and partnering with leaders to encourage adoption.
  • Continuously analyzing and improving support processes and tools to drive higher service margins, efficiencies, and automation.
  • Owning and managing the Service budget and making financially sound decisions around salaries, solutions, and client agreements.
  • Identifying and executing strategies that expand Worksighted’s impact and service offerings across current and prospective client base.
  • Establishing strong relationships and acting as a trusted advisor for key clients to identify opportunities to automate and streamline business processes so they are efficient, accessible, and cost-effective.
  • Acting as an ambassador for all things IT by creating and inspiring adoption of the IT mission, vision, and tenets of Worksighted.
  • Overseeing entire network and system infrastructure to ensure proper configuration, implementation, maintenance, security, and monitoring. Developing and enforcing standards for implementing technical solutions.
  • Working closely with the Training team, IT leaders, and HR to identify skills gaps and create a formal training program for new hires and current staff who want to grow.
  • Partnering closely with the Director of Sales and Marketing to create alignment between our products and services.
  • Recommending and implementing new investments within technology infrastructure. Driving the adoption of (and commitment towards) these investments and service improvements while ensuring adherence to industry standards and best practices.
  • Seeking feedback and training/learning from peers to continuously evolve offerings, benchmark results, and remain on top of trends and emerging technologies in the industry.
  • Building up leaders and monitoring staffing levels. Work with other IT leaders and HR to understand appropriate staffing metrics and act accordingly.
  • Working with the Leadership Team, business unit leaders, and vendors to establish priorities for IT strategy and operational efficiencies.
  • Training, retaining, developing, and coaching a high performing team of skilled professionals. Overseeing the department, setting goals and objectives, and designing a framework for these to be met. Coaching and mentoring employees with less experience.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

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Worksighted is hiring a Remote Managed Services Coordinator

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Managed Services Coordinator who will be responsible for working with the Managed Services department to maintain the quality of workflow/operations processes on a day-to-day basis. This role will also help to deliver reports and other information needed for the Managed Services team.

Who You Are:

  • You have a High School Diploma or equivalent education.
  • You have at least 1-3 years of experience in a professional office environment..
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Managing the extended hours support program including creating and updating teams, scheduling resources, communicating the schedule internally, and answering service requests.
  • Assisting with field resource scheduling, changes, and communication internally and externally.
  • Creating & modifying dashboards in BrightGauge along with managing team member access and uploading data to the platform.
  • Utilizing data from multiple platforms to report on business and department performance.
  • Answering incoming IT support calls as a failover point to triage requests and facilitate resolution.
  • Auditing client configuration in our systems, facilitating and documenting issue resolution.
  • Providing first level support for user account configuration questions from the Sales & Finance teams.
  • Working closely with Finance to ensure proper client financial configuration in ConnectWise.
  • Assisting Team Leads in approving timesheets for the service teams as needed.
  • Overseeing the certification program for service teams and maintaining reports.
  • Assisting with training employees on proper timesheet entries and completion.
  • Enforcing standards for client documentation in IT Glue. Auditing IT Glue for missing documentation and facilitating resolution.
  • Providing excellent customer service during each interaction with clients and internal team members.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

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Worksighted is hiring a Remote Project Engineer II - Microsoft 365

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Project Engineer II - Microsoft 365who will be responsible for implementing solutions for clients with a focus on Office 365 migrations, implementation, and administration, along with providing technical solutions, expertise, and training. This position is also responsible for providing subject matter expertise and developing new products and solutions.

Who You Are:

  • You have a Bachelor’s degree in Computer Science, Information Technology, or equivalent field.
  • You have at least five (5) years of experience in IT. Any technical certifications such as MCSA, VCP, & CCNA are a plus.
  • You have advanced experience with Microsoft 365 services (Email, Teams, & Voice), Azure, Intune/Endpoint Manager, and Active Directory. Experience with Windows Server, VMware, Dell EMC Servers and SANs, Datto and Veeam Backups, Cisco, and Meraki is a plus.
  • You are passionate about technology and have a customer-first mindset.

What You’re Accountable For:

  • Managing and deploying entire array of Office/Microsoft 365 products and Azure AD environments.
  • Maintaining on-prem and Azure AD environments, including group policies.
  • Implementing and migrating infrastructure including hardware, software, virtualization, and cloud technologies.
  • Having a working knowledge of Azure features and functionalities.
  • Working with Project Managers to develop project proposals and schedule project phases and customer touchpoints.
  • Assisting with implementation planning including work plan development and resource scheduling.
  • Developing documentation and training materials for cross training other implementation team members.
  • Collaborating with clients to develop custom solutions.
  • Working with third party vendors to provide relevant information and coordinate efforts.
  • Implementing client systems primarily remotely but traveling onsite as needed.
  • Assisting with subject expertise on escalated service tickets.
  • Building client relationships through effective and consistent communication and quality of work.
  • Working variable hours which may include after hours and weekends to fit the needs of the customer.
  • Exemplifying the desired culture and philosophies of Worksighted.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!).
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Project Engineer - Microsoft 365

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Microsoft 365 Project Engineerwho will be responsible for implementing solutions for clients with a focus on Office 365 migrations, implementation, and administration, along with providing technical solutions, expertise, and training. This position is also responsible for providing subject matter expertise and developing new products and solutions.

Who You Are:

  • You have a Bachelor’s degree in Computer Science, Information Technology, or equivalent field.
  • You have at least five (5) years of experience in IT. Any technical certifications such as MCSA, VCP, & CCNA are a plus.
  • You have advanced experience with Microsoft 365 services (Email, Teams, & Voice), Azure, Intune/Endpoint Manager, and Active Directory. Experience with Windows Server, VMware, Dell EMC Servers and SANs, Datto and Veeam Backups, Cisco, and Meraki is a plus.
  • You are passionate about technology and have a customer-first mindset.

What You’re Accountable For:

  • Managing and deploying entire array of Office/Microsoft 365 products and Azure AD environments.
  • Maintaining on-prem and Azure AD environments, including group policies.
  • Implementing and migrating infrastructure including hardware, software, virtualization, and cloud technologies.
  • Having a working knowledge of Azure features and functionalities.
  • Working with Project Managers to develop project proposals and schedule project phases and customer touchpoints.
  • Assisting with implementation planning including work plan development and resource scheduling.
  • Developing documentation and training materials for cross training other implementation team members.
  • Collaborating with clients to develop custom solutions.
  • Working with third party vendors to provide relevant information and coordinate efforts.
  • Implementing client systems primarily remotely but traveling onsite as needed.
  • Assisting with subject expertise on escalated service tickets.
  • Building client relationships through effective and consistent communication and quality of work.
  • Working variable hours which may include after hours and weekends to fit the needs of the customer.
  • Exemplifying the desired culture and philosophies of Worksighted.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!).
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Remote IT Engineer

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Remote IT Engineerwho will be responsible for the daily support of our clients including both proactive and reactive scenarios. This position is also responsible for the internal processes that must be followed within our support software, communication with clients as to the status of their requests, and ultimately resolving those requests based on their associated agreements.

Who You Are:

  • You hold a bachelor’s degree in IT or similar field, OR you have equivalent work experience.
  • You have at least two (2) years of experience in an IT Help Desk environment.
  • You are CCNA- or MCSA-certified.
  • You have knowledge of Windows operating systems (both Desktop & Server).
  • You understand and can troubleshoot various technical problems such as Microsoft Exchange, Office 365, VMWare, Hyper-V, routing, switching, firewalls, WiFi, VoIP, Cisco, Meraki, Synology, and Equallogic.
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Providing remote technical support for all clients based on assigned tickets.
  • Adhering to all policies, expectations, and SLAs to ensure client needs are addressed and proper documentation of time, work completed, & communication to clients and vendors.
  • All client documentation associated within assigned vertical.
  • Reviewing 30+ tickets a day and taking actions as necessary to resolve these tickets as soon as possible and serving as an escalation point.
  • Maintaining a minimum of 85% billable / utilization.
  • Working closely with Express Lane Engineers for proper scheduling and ticket routing.
  • Providing after hours technical support as part of a rotating schedule.
  • Coordinating with other departments as necessary to provide an exceptional client experience.
  • Engaging in project-based assignments on an as needed basis.
  • Interfacing with 3rd parties (i.e. Dell) to facilitate manufacturer warranty support.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Service Desk Engineer - Remote

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Service Desk Engineer who will be responsible for the daily triage and initial troubleshooting of support requests in attempt to resolve or escalate the request to the appropriate team quickly and efficiently. This position will also answer incoming calls to the support team, providing initial triage, routing, and support, ensuring service metrics are being met and client requests are addressed promptly by the appropriate resource.

Who You Are:

  • You have a High School Diploma or GED.
  • You have at least one (1) year of experience in an IT Help Desk or relevant IT Support role.
  • You have basic knowledge of Windows & Mac Desktop & Server operating systems.
  • You understand and can troubleshoot various basic technical problems such as Active Directory user management, Microsoft Exchange & Office 365 user management, administration, and troubleshooting, VMWare maintenance and troubleshooting, VoIP client issues and extension management, printers and print servers, and mobile devices.
  • You have a basic knowledge and understanding of security best practices.
  • You have a customer-first orientation and the ability to communicate effectively.

What You’re Accountable For:

  • Answering incoming phone calls from the primary support queue.
  • Triaging incoming support requests (phone, email, automated, or in person) to accurately determine the issue and its urgency/impact to the business or end user.
  • Communicating priority level and expected response time to clients.
  • Providing basic remote and occasional basic onsite technical support for clients within assigned verticals and others as needed.
  • Escalating support requests to Client Services team after initial troubleshooting when unable to resolve issue within specified guidelines.
  • Adhering to all policies, processes, expectations, and SLAs to ensure client needs are addressed and properly documenting time, work completed, and communication to clients and vendors.
  • Creating and updating client environment documentation required to provide an exceptional and efficient support experience.
  • Meeting or exceeding the minimum standard of billable and utilization percentages, along with CSAT ratings.
  • Providing after hours technical support as part of a rotating schedule.
  • Participating in internal meetings to provide clients with the most comprehensive support experience and efficient resolutions.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Microsoft 365 Engineer

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for an Microsoft 365 Project Engineerwho will be responsible for implementing solutions for clients with a focus on Office 365 migrations, implementation, and administration, along with providing technical solutions, expertise, and training. This position is also responsible for providing subject matter expertise and developing new products and solutions.

Who You Are:

  • You have a Bachelor’s degree in Computer Science, Information Technology, or equivalent field.
  • You have at least five (5) years of experience in IT. Any technical certifications such as MCSA, VCP, & CCNA are a plus.
  • You have advanced experience with Microsoft 365 services (Email, Teams, & Voice), Azure, Intune/Endpoint Manager, and Active Directory. Experience with Windows Server, VMware, Dell EMC Servers and SANs, Datto and Veeam Backups, Cisco, and Meraki is a plus.
  • You are passionate about technology and have a customer-first mindset.

What You’re Accountable For:

  • Managing and deploying entire array of Office/Microsoft 365 products and Azure AD environments.
  • Maintaining on-prem and Azure AD environments, including group policies.
  • Implementing and migrating infrastructure including hardware, software, virtualization, and cloud technologies.
  • Having a working knowledge of Azure features and functionalities.
  • Working with Project Managers to develop project proposals and schedule project phases and customer touchpoints.
  • Assisting with implementation planning including work plan development and resource scheduling.
  • Developing documentation and training materials for cross training other implementation team members.
  • Collaborating with clients to develop custom solutions.
  • Working with third party vendors to provide relevant information and coordinate efforts.
  • Implementing client systems primarily remotely but traveling onsite as needed.
  • Assisting with subject expertise on escalated service tickets.
  • Building client relationships through effective and consistent communication and quality of work.
  • Working variable hours which may include after hours and weekends to fit the needs of the customer.
  • Exemplifying the desired culture and philosophies of Worksighted.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!).
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job

Worksighted is hiring a Remote Security Specialist

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to in-office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a Security Specialist who will be responsible for monitoring our clients’ environments for security issues and addressing these issues accordingly. This person will work closely with our Security Team and Remote Systems Engineers to ensure our clients have a strong security posture.

Who You Are:

  • You have a Bachelor’s degree in IS, IT, Cyber Security, or related field.
  • You have at least 2-3 years of experience in IT.
  • You have a security certification (i.e. CompTIA Network+ or Security+) or 1 year of experience in a security-focused role.
  • You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations.

What You’re Accountable For:

  • Providing assistance with security monitoring and incident response, helping to develop new processes and documentation around security.
  • Conducting initial triage of issues from Security service board.
  • Monitoring Worksighted’s Security Essentials, including ATP, MFA, dark web, KnowBe4, etc.
  • Assisting with security events at the Client Services level, resolving basic issues and observing solutions to higher level issues for continued learning.
  • Reporting, tracking, and addressing potential threats to client environments.
  • Learning how to establish baseline security environments for clients and monitoring as needed.
  • Updating clients on the status of their security tickets and updating ticket documentation.
  • Assisting Security Specialist Team Lead with security-related reporting.
  • Assisting with running vulnerability scans for prospective clients prior to or during onboarding.
  • Collaborating with internal departments to ensure clients maintain a strong security posture.
  • Assisting with security training and guidance to other engineers.
  • Helping to develop security best practices, security standards, and documentation for the organization.
  • Providing excellent customer service during each interaction with clients and internal team members.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Mobile phone stipend.
  • Open and collaborative work environment (dog friendly!)
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

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Worksighted is hiring a Remote Technical Product Marketing Specialist

Who We Are:

Worksighted is one of the fastest-growing IT service providers in Michigan. We work hard, but we don’t take ourselves too seriously. We are committed to growth, both our customers’ and our own. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like paid parental leave to office parties and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.

We are looking for a TechnicalProduct Marketing Specialistwho will be responsible for creating demand for products and services through effective messaging and sales enablement. This position is the glue that binds our product and service strategy to the tactics we need on both the Sales and Engineering side to drive success as an organization. This role is Worksighted’s technical product evangelist and frequently works cross-functionally to create alignment, understanding, and buy-in for what we offer our clients.

Who You Are:

  • You have an Associate’s degree Marketing or Advertising, or equivalent work experience.
  • You have 3-5 years of marketing experience in a technical environment. Product marketing experience in a technical environment preferred.
  • You have advanced knowledge of the IT industry and solutions including Microsoft Product Suite, virtualization, cloud technologies, back ups, and other IT software applications.
  • You have the ability to influence cross-functional teams to create alignment and clear understanding of the products and services we offer, the benefits to those offerings, and the best way to communicate the value to current and prospective clients.
  • You have a passion for technology and delivering IT solutions.

What You’re Accountable For:

  • Working with Marketing, Sales, and Leadership to build and understand our target market.
  • Developing the client journey for each product and service, fully understanding the usage of current offerings, identifying potential opportunities, and brainstorming solutions to increase utilization.
  • Studying, understanding, and owning Worksighted’s products and services in our Tech Stack. Communicating the benefits of each offering and clearly articulate the “why” to both technical and non-technical audiences.
  • Using in-depth product knowledge to provide technical guidance to Sales team.
  • Developing the go-to-market strategy for current and future offerings.
  • Defining goals and metrics for new product launches. Communicating the vision and value of new offerings to the sales teams and develop tools to facilitate the selling process.
  • Partnering with Marketing to develop product positioning, messaging, and materials that highlight the features and benefits of our offerings.
  • Communicating frequently with clients to understand current usage and buyer profiles via interviews, surveys, focus groups, and data.
  • Researching market to understand competitive landscape and current competitor offerings.
  • Following and analyzing market trends and data (internal and external) and identify how to effectively position offerings.
  • Creating internal tools to train the Sales teams on how to articulate the product and service benefits to prospective clients.
  • Creating alignment, consensus, and a unified message that is reflected to clients.
  • Creating and maintaining relationships with external vendors and ensure a strong partnership.
  • Evaluating products using relevant KPIs and feedback from existing and prospective customers.
  • Exemplifying the desired culture and philosophies of Worksighted.

Why You’ll Love Worksighted:

  • Competitive benefits package including medical, dental, and vision insurance, along with company matches to 401(k) and HSA accounts.
  • Paid time off for vacations, sick time, and personal days, plus a day off on your birthday!
  • Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, community service opportunities, and an Employee Assistance Program.
  • Monthly mobile phone stipend.
  • Open and collaborative work environment (dog friendly!).
  • Ongoing employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
  • An in-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.

Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.

See more jobs at Worksighted

Apply for this job