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Yms Associates




11d

Office 365 Engineer - SME

Yms AssociatesJohannesburg Rd, Lyndhurst, Johannesburg, South Africa, Remote

Yms Associates is hiring a Remote Office 365 Engineer - SME

Company Description

We’re conducting a search for an Office 365 Engineer to work on premise or from home. Our client is a US based Managed Services Provider that provides IT services to close to 900 medium-sized businesses around the US. You will serve as the technical lead and subject matter expert on projects and your responsibilities will include managing Office 365 migrations, training other service delivery team members, troubleshooting and resolving issues with user access to Office 365 services, and maintaining a highly secure Office 365 system through proper configuration and system access monitoring. Our client is a great company to work for, they foster an excellent work environment and offer lots of opportunities for growth.

Job Description

  • Serve as an Office 365 / Exchange Subject Matter Expert to both advise and guide the customer and the technical members of the team on how to successfully navigate the migration process from the current environment to the new environment. This includes the newer versions of Microsoft Exchange on-premises (2013/2016/2019) and Office 365 (O365) or Microsoft 365 (M365) services.
  • Office 365 operation, including monitoring, troubleshooting, automation, and configuration
  • Performing preventative maintenance and help manage security within AD and Office 365
  • Planning and documenting O365 configuration, migrations, testing and validations strategies
  • Work with the Customer and Project Manager(s) on a regular basis to create / refine / revise the Project Plan as needed for the project.
  • Test and validate the proposed solution will work as expected through a rigorous User Acceptance Test (UAT) plan. 
  • Familiar with the planning, deployment, and supporting of the various Microsoft MFA (Multi-Factor Authentication) solutions.
  • Perform the Pilot / Early Adopter migration and support the participants to ensure a successful transition. This includes providing post-migration configuration of the migrated accounts, developing migration reporting on the success / failure of that migration to the customer the following morning.
  • Recommend a migration approach / tactic. On larger, more complex projects where a Project Scheduler is required, the Sr. O365 / M365 & Exchange Engineer will work with a Project Scheduler to help develop a detailed Migration Schedule as part of the customer deliverable.
  • Help support the migration effort by developing customized mailbox migration scripts that automate and or streamline repetitive tasks such as building Migration Batches, Checking the status of Migration Batches, Migrating customers mailboxes, Applying Post-Migration Configuration settings as needed, Auditing, Post-Migration Reporting, etc.
  • Directly interface with the client on a regular basis and provide Project Status updates and Best Practice recommendations based upon their objectives and business or technical needs.
  • Support the Project Manager with developing project schedules, presentations, and reporting as necessary. This includes leading and presenting to the customers business and technical representatives to provide status updates, explain project issues and risks, provide training, or provide recommendations and guidance.
  • Provide mentoring to junior or technically less experienced staff when and where appropriate
  • Basic understanding of Azure IaaS networking and deployment concepts
  • Basic understanding of server virtualization

Qualifications

  • Strong customer service and professional client-facing skills
  • 3-5 years of experience in deploying Active Directory/Azure and Microsoft Exchange/ O365
  • In depth knowledge and working experience with Exchange 2013-2019 and Exchange Online
  • In-depth understanding with implementing, configuring, migrating, and securing Office 365 / Exchange Online, Exchange Server, & Exchange Hybrid solutions, and other Microsoft 365 Suite solutions like Teams, OneDrive for Business etc.
  • Experience with performing migrations from on-premises exchange message system to Exchange Online
  • A full understanding of Microsoft Office 365 administration and experience supporting complex environments
  • Strong technical skills in on-premise Exchange, Exchange Online and other mail platforms
  • Windows PowerShell experience related to Microsoft Azure, Microsoft Office 365, and Exchange Server.
  • Strong understanding and working experience on Active Directory, Azure Active Directory and related technologies, especially DNS
  • Experience in migration tools, Exchange/O365 Native Migration Tools (Hybrid, Cutover, Express, Staged, O365 Import Service, IMAP), 3rd party tools like BitTitan, etc.
  • Strong knowledge related to email security and security practices in general
  • Microsoft Certifications (M365 Enterprise Administrator Expert , M365 Security Admin Associate) are a strong plus
  • Communicate effectively with all levels of staff and management both verbally and in writing.
  • Must be self-sufficient and have the capacity to work alone or with a team and adhere to tight project deadlines with little supervision
  • System migrations and ability to operate and maintain Microsoft Networks
  • Solid understanding of TCP/IP, subnetting, and routing concepts
  • VMware vSphere and MS Hyper-V Administration.

Additional Information

The company provides an excellent compensation and PTO (vacation and sick time)

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27d

Information Technology Project Manager

Yms AssociatesJohannesburg Rd, Lyndhurst, Johannesburg, South Africa, Remote

Yms Associates is hiring a Remote Information Technology Project Manager

Company Description

Our client, a dynamic, U.S. based, well-established MSP, is actively hiring a Project Manager to join their growing PMO (Project Management Office) team. This role will work on information technology related projects that include hardware refreshes, new client onboardings and email migration projects. You will be working closely with project team members to ensure that all project requirements, deadlines and schedule are on track. Responsibilities include preparing status reports, project presentations and creating project plans. This is a very stable company with a positive, fast-paced environment with lots of room for growth for the driven, ambitious and enterprising individual. The company provides excellent compensation.

Job Description

Successful candidates will have proven experience in project management and the ability to lead project teams. Project Management Professional (PMP) or other certification is a plus, but not required. 

Responsibilities

  • Coordinate with cross-discipline team members to make sure that all internal and external parties are on track with project requirements, deadlines and schedules.

  • Meetings with project team members and stakeholders as needed and per the project communication plan.

  • Ensuring project deliverables adhere to company quality standards

  • Prepare status reports (both internal and external) by gathering, analyzing, and summarizing relevant and actionable information.

  • Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.

  • Determine project resources needed to reach objectives and manage resources in an efficient and effective manner.

  • Manage customer satisfaction within the project and the transition period to daily operations.

  • Conduct internal and external post-project evaluation for potential remediation.

  • Manage all project artifacts as they come up and create new artifacts as needed.

  • Utilize industry best practices, techniques and standards through entire project plan and phases.

  • Monitor progress and make adjustments as needed.

  • Upon project close-out, measure customer satisfaction and identify areas of improvement. 

Qualifications

  • Bachelor’s degree, or equivalent; Management, Information Technology or Project Management preferred, but not required.

  • Project Management Professional (PMP) certification (or similar) preferred.

  • Proven experience in project management. 

  • Ability to lead project teams of various sizes and see them through completion.

  • Strong understanding of formal project management methodologies.

  • Experience with ConnectWise Manage (Project module in particular).

  • Experience in managing hardware implementations/email migrations/new site onboardings in a healthcare setting is a plus.

Additional Information

The hours are are Mon.-Fri., 9:00 AM - 5:30 PM, New York City, U.S. time. 

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+30d

Technical Account Manager

Yms AssociatesKings Hwy, Brooklyn, NY, USA, Remote

Yms Associates is hiring a Remote Technical Account Manager

Company Description

We are conducting a search for a Technical Account Manager for our client, a well-established technology firm. Be a part of a dynamic, friendly, growth-oriented, and energetic work environment. A truly great company to work for with almost no turnover.  Ample opportunities for career advancement and a generous salary and benefits package.

Job Description

The candidate will be charged with advocating on behalf of clients during the service and consulting process, making certain that the details of their customer’s requirements have been satisfied during all stages of the relationship cycle as well as nurturing and maintaining long term client relationships. The Technical Account Manager will be expected to foresee client needs in real time and serve as their liaison within the organization on their behalf. The firm is hired to get things done, the Technical Account Manager will make sure those things get done. You  will proactively visit and engage clients making certain that clients are satisfied with ongoing service and product.

Qualifications

  • A proven track record of building, enhancing and strengthening business client relationships.

  • Project Management skills (need not be with technical projects, however the ability to manage and follow through on the numerous tasks that comprise a project are essential for this role)

  • Superior listening, in addition to excellent written and verbal communication skills.

  • Very strong organization skills reflecting an ability to juggle multiple client interests spanning multiple projects that will vary in size, scope, and location.

  • A capacity to manage the details that might fall through the cracks of the primary provider's awareness, and an ability to follow up with the provider.

  • You need not be a technician however  you must be very comfortable with various facets of technology (both hardware and software). A background in some area of business technology is strongly preferred.

  • If you are located beyond a normal commute from Brooklyn, you can work up to 4 days per week from home. You will be required to come to Brooklyn one time per week for meetings. 

Additional Information

This is a full-time position plus benefits (insurance, 401K, PTO etc.) 

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+30d

Account Manager / Technical Project Manager

Yms AssociatesKings Hwy, Brooklyn, NY, USA, Remote

Yms Associates is hiring a Remote Account Manager / Technical Project Manager

Company Description

We are conducting a search for a Account Manager / Technical Project Manager for our client, a well-established technology firm. Be a part of a dynamic, friendly, growth-oriented, and energetic work environment. A truly great company to work for with almost no turnover.  Ample opportunities for career advancement and a generous salary and benefits package.

Job Description

The candidate will be charged with advocating on behalf of clients during the service and consulting process, making certain that the details of their customer’s requirements have been satisfied during all stages of the relationship cycle as well as nurturing and maintaining long term client relationships. The Account Manager / Technical Project Manager will be expected to foresee client needs in real time and serve as their liaison within the organization on their behalf. The firm is hired to get things done, the Account Manager / Technical Project Manager will make sure those things get done. You  will proactively visit and engage clients making certain that clients are satisfied with ongoing service and product.

Qualifications

  • A proven track record of building, enhancing and strengthening business client relationships.

  • Project Management skills (need not be with technical projects, however the ability to manage and follow through on the numerous tasks that comprise a project are essential for this role)

  • Superior listening, in addition to excellent written and verbal communication skills.

  • Very strong organization skills reflecting an ability to juggle multiple client interests spanning multiple projects that will vary in size, scope, and location.

  • A capacity to manage the details that might fall through the cracks of the primary provider's awareness, and an ability to follow up with the provider.

  • You need not be a technician however  you must be very comfortable with various facets of technology (both hardware and software). A background in some area of business technology is strongly preferred.

  • If you are located beyond a normal commute from Brooklyn, you can work up to 4 days per week from home. You will be required to come to Brooklyn one time per week for meetings. 

Additional Information

This is a full-time position plus benefits (insurance, 401K, PTO etc.) 

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+30d

Client Relationship Manager

Yms AssociatesAvenue L, Brooklyn, NY 11236, USA, Remote

Yms Associates is hiring a Remote Client Relationship Manager

Company Description

We are conducting a search for a Client Relationship Manager for our client, a well-established technology firm. Be a part of a dynamic, friendly, growth-oriented, and energetic work environment. A truly great company to work for with almost no turnover.  Ample opportunities for career advancement and a generous salary and benefits package.

Job Description

The candidate will be charged with advocating on behalf of clients during the service and consulting process, making certain that the details of their customer’s requirements have been satisfied during all stages of the relationship cycle as well as nurturing and maintaining long term client relationships. The Client Relationship Manager will be expected to foresee client needs in real time and serve as their liaison within the organization on their behalf. The firm is hired to get things done, the Client Relationship Manager will make sure those things get done. You  will proactively visit and engage clients making certain that clients are satisfied with ongoing service and product.

Qualifications

  • A proven track record of building, enhancing and strengthening business client relationships.

  • Project Management skills (need not be with technical projects, however the ability to manage and follow through on the numerous tasks that comprise a project are essential for this role)

  • Superior listening, in addition to excellent written and verbal communication skills.

  • Very strong organization skills reflecting an ability to juggle multiple client interests spanning multiple projects that will vary in size, scope, and location.

  • A capacity to manage the details that might fall through the cracks of the primary provider's awareness, and an ability to follow up with the provider.

  • You need not be a technician however  you must be very comfortable with various facets of technology (both hardware and software). A background in some area of business technology is strongly preferred.

  • If you are located beyond a normal commute from Brooklyn, you can work up to 4 days per week from home. You will be required to come to Brooklyn one time per week for meetings. 

Additional Information

This is a full-time position plus benefits (insurance, 401K, PTO etc.) 

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