Customer Support Specialist Remote Jobs

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2d

Digital Customer Support Specialist

NuveiVilnius,Vilnius City Municipality,Lithuania, Remote Hybrid

Nuvei is hiring a Remote Digital Customer Support Specialist

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your mission:
Global Digital Customer Support Department is one of our largest in Lithuania and all we care about is making our customers lives easier and helping them complete transactions successfully. We are the first line of support, greeting all our customers, answering majority of their queries, and solving the issues, or escalating them to other relevant departments 24/7 and always in a good mood.

Currently the team is looking for a Digital Customer Support Specialist to join. This is one of the entry level roles in the company that can be a successful trampoline for your career in Nuvei.
On average 40% of our department employees make an internal career progression after the 1st year.

Key responsibilities include, but are not limited to:

  • Reply to emails and chat messages from customers all over the world in English (no phone calls);
  • Navigate different online IT tools and browsers to provide accurate information and follow set processes;
  • Working in shifts - day / evening / night (6-15; 13-22; 21-6), which rotate every 2-3 weeks (night hours are paid extra);
  • Support your teammates with constructive feedback to encourage a positive working environment;
  • Participation in company events, team meetings and projects.

Qualifications include, but are not limited to:

  • Problem-solving and solution-driven mentality;
  • Positive, motivated mindset that’ll help you deal with some tricky customer problems;
  • Flexibility towards fast changing priorities and business processes;
  • Proficient English (both written and verbal);
  • Being based in Lithuania, preferably Vilnius.

Benefits:
Monthly salary 1300 - 1500 Eur (gross before taxes).
Specific salary is offered based on competence, work experience, and compliance with other job requirements.

  • Monthly LIDL or WOLT food allowance;
  • Up to 150 Eur monthly incentive for reaching KPIs;
  • Hybrid working model;
  • 2.5 additional days of annual leave a quarter, when the company hits quarterly targets;
  • Private Health Insurance;
  • 1-month Workcation;
  • Cool & modern penthouse office in Vilnius city;
  • Annual bonus depending on company & individual results;
  • Space for personal & professional growth, trainings, giving back to community activities;
  • Office perks, great atmosphere, company events & a lot more to explore.

Additional information:
This position requires working a rotating schedule including weekends and holidays. There are three main shifts: 6-15; 13-22; 21-6, which rotate every 2-3 weeks. Night hours are paid extra.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
#LI-VR1

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CropX is hiring a Remote Sales and Customer Support Specialist

Responsibilities and expectations:

·       Provide exceptional customer service via phone, email, and chat, building rapport and addressing queries
professionally.

·       Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction.

·       Identify and drive upsell, cross-sell, and renewal opportunities with existing customers.

·       Actively promote CropX products and services to acquire new customers and expand the customer base.

·       Meet and exceed sales targets, contributing to overall revenue growth.

·       Process orders, returns, invoices, and account balances efficiently.

·       Develop comprehensive product knowledge and effectively coach customers on leveraging the CropX platform.

·       Advocate for customer needs and contribute insights to drive product and service improvements.

·       Providing hands-on support and training in the field and at customer sites.

·       Agricultural background - must

·       Minimum 3 years' experience in a customer service and/or sales setting.

·       Proven track record of achieving sales targets and growing customer accounts.

·       Proficiency in Microsoft Office programs (specifically Outlook, Excel, and Word). Experience with CRMs is a plus.

·       Excellent written and verbal communication skills.

·       Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct,
and have strong empathy for customers.

·       Excel in a fast-paced and changing environment.

·       Able to prioritize and multi-task to meet various deadlines and customer expectations.

·       Self-starter with demonstrated initiative and commitment to high-quality work.

·       Confident in presenting complex solutions in a way that inspires your audience.

·       Technical capability/background, strong preference for BSc in a technical field.

·       Willing to travel to shows and customer sites (average of 2-4 times a month)

·       Must have stable and fast internet connection

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+30d

Customer Support Specialist I

StyleSeat100% Remote (U.S. Based Only - Select States)
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StyleSeat is hiring a Remote Customer Support Specialist I

Customer Support Specialist I   

100% Remote (U.S. Based Only - Select States, See Below) 

About the role

As a Support Specialist I, you will take ownership of incoming community questions, technical issues, and payment issues through various channels including, but not limited to, email and chat messaging. You’re technically astute with a keen ability to quickly understand the technical issue they’re experiencing or uncover potential new issues that need to be reported. As an expert in our product, you’re easily and effectively able to provide our customers with resolutions or alternate solutions. This position requires you to be a strong team collaborator, have effective multitasking skills, and resolve issues with urgency and care.

We are a Community Operations team, passionate about our product, and making an impact for our customers. We work collaboratively across all departments to create a community-first culture built on trust, transparency, advocacy, and growth.  Our support team is an integral part of our business and every day they are on the front lines helping thousands of StyleSeat Pros and Clients troubleshoot and replicate technical issues while providing high-quality product support so our customers can get back to growing their business or booking with their beauty squad!

What you’ll do

Main Responsibilities 

  • Being an expert in StyleSeat’s product and features for both web and mobile
  • Prioritizing urgent and escalated issues
  • Translating technical language and troubleshooting steps in a way that anyone could understand
  • Maximizing customer satisfaction through timely and accurate resolution of inquiries/issues
  • Collaborating with your team lead and QA to escalate critical issues
  • Participating in testing of new and updated features, including bug fixes and logging them in JIRA
  • Resolving Tier 1 and 2 incoming inquiries via email and chat in a manner determined by department Service Level Agreements
  • Presenting updates, feedback, or customer stories at team and company meetings
  • Gathering, logging, and reporting customer feedback through the guidance of the Product Engagement and/or Success Team and all team leads/supervisors
  • Assisting other teams with ticket volume, as needed
  • Reporting potential fraud, quality issues, or payments-related questions to the Fraud & Compliance team
  • Available to work Pacific Time hours, provide weekend support as needed with equal day off during the weekday

Some year 1 objectives

  • Complete a guided training within one month from the start date and apply learning to resolve customer issues
  • Continue building on foundational knowledge and tackling increasingly more complex inquiries
  • Develop proficiency with the product and upon consistently meeting ticket goals, take part in projects that help support Community Operations

Success Metrics 

  • Meet ticket resolution goals that are based on hours worked; for a 40-hour work week, specialists would resolve 120-150 or more tickets
  • Provide an initial response to tickets within 5-6 business hours
  • Receive feedback on tickets to ensure responses align with our brand and provide accurate information promptly
  • Receive follow-up on CSAT surveys submitted by our community, with a minimum goal of 70% CSAT for own personal tickets

Desired traits 

  • Inquisitive with a willingness to learn the product and tools to help investigate issues
  • Solution-oriented and focused on delighting the customer and providing an engaging, positive experience with support
  • Adaptable to change in a dynamic environment and able to pivot quickly
  • A resilient attitude that is contagious to those around them

Who you are 

Successful candidates can come from a variety of backgrounds, yet here are some of the critical and nice-to-have experiences we’re looking for:

  • 1+ years working in a Customer Support or Product Support role (remote environment preferred)
  • Able to demonstrate a solid understanding of our core product and service offering
  • A passion for ensuring outstanding customer support with a solutions-oriented attitude
  • Proactive and takes ownership of all tasks from start to finish 
  • A tenacious self-starter to the core, and thrives in a fast-paced and progressive environment
  • Effective and empathic communicator both in written and verbal form
  • Comfortable and confident making outbound calls and receiving inbound calls
  • You have deep, genuine care and empathy for our customers that is displayed through all interactions
  • Maintain a positive attitude focused on customer satisfaction, and a team player mentality

Nice-to-haves

  • Working knowledge of Freshdesk, JIRA, Looker, and Stripe
  • Knowledge in Card Not Present (CNP) payments processing
  • Experience working at a fast-paced startup or tech environment

Shift Availability 

  • This position will work Wednesday-Saturday (4 x 10-hour days) *schedule is subject to change.

Salary Range

Our job titles may span more than one career level. The career level we target for this role has a base pay between $19.62 and $23.61. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Base pay ranges are subject to change and may be modified in the future. 

Who we are 

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and a destination for consumers to discover, book, and pay. StyleSeat has powered over 200 million appointments, totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community. 

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values 

At StyleSeat, our team is committed to fostering a positive and inclusive work environment. We respect and value the unique perspectives, experiences, and skills of our team members and work to create opportunities for all to grow and succeed. 

 

  • Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in creating an inclusive work environment where everyone can thrive. 
  • Curiosity- We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas. 
  • Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
  • Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
  • Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals. 

Applicant Note: 

StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus, are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

 

* Alabama

* Arizona

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Maryland

* Massachusetts

* Michigan

* Nebraska

* New Jersey

* New York

* Ohio

* Oregon

* Pennsylvania

*Virginia

* Washington 

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