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We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.
You are working independently from your home office, ideally located in Madrid.
Main responsibilities will include:
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What are we looking for?A kick-ass Technology Specialist.
Where are we looking?This is a fully remote position.
What type of job is this?Full-time.
Compensation is geography-based, and ranges between $22-$27/hour for those working this position full-time.
Who would you report to?Our Partner Support Manager. She kicks ass like nobody's business.
What will get our attention?
What should you bring to the table?
What do we bring to the table?
What would a typical day look like?
As a Technology Specialist, you are responsible for providing instant triage and remote troubleshooting support to end-users as they call or send emails to us describing their challenges with any of their home technology. When an end-user needs assistance, you quickly assess their situation and if possible provide a solution in the moment. You document the issue, the steps you took to diagnose, and the workarounds you provided. You assess urgency in an empathetic manner so that our partners in the field can follow up efficiently and appropriately. You will learn best practices for providing support, troubleshooting technology, and maintaining good data.
In short, this position provides remote support for all manner of smart home systems, including audio, video, networks, lighting, thermostats, access control, cameras, and phone systems. The list is never ending and always expanding. As you get more comfortable in your role, you'll be expected to assist in training others.
Curious if you’ll fit our culture?
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