Position Summary:

We are currently seeking a meticulous and highly organized Insurance Verification Support Specialist to join our esteemed team. In this pivotal role, you will be tasked with diligently verifying patients' insurance benefits through direct communication with insurance companies via telephone and by leveraging various insurance web portals. Your overarching objective will be to ensure the precise and timely verification of insurance benefits, thereby streamlining our billing procedures and furnishing patients with accurate cost estimates.

Job Details:

• Work from Home
• Monday to Friday | 9 PM to 6 AM Manila Time
• *Following US Holidays

Responsibilities:

• Execute thorough verification of patients' insurance benefits by initiating contact with insurance companies through telephonic means.
• Employ a range of insurance web portals to cross-reference benefits as needed, ensuring utmost accuracy.
• Furnish insurance representatives with a comprehensive breakdown of benefits requisite for our service delivery and billing procedures.
• Enter quoted benefits directly into the Appleseed EMR system VOI form, encompassing individual/family deductible amounts and accumulations, individual/family out-of-pocket maximum amounts and accumulations, copays, co-insurances, visit limits, dollar limits, and any supplementary restrictions.
• Complete the Patient Financial Responsibility (PFR) form, offering patients cost estimates for their initial visit and subsequent appointments based on their benefits and the contracted rates with their specific insurance payer.
• Interpret and analyze provided benefit details, adhering to established workflows to ensure meticulous documentation.
• Effectively liaise with internal teams to procure any additional information necessary to conclude the verification process promptly, ensuring timely acquisition of pertinent details from the patient.
• Uphold productivity benchmarks by aiming to fulfill 65-75 verification of insurance (VOI) requests per day.

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Prior experience in insurance verification or a related field is advantageous.
• Exceptional communication skills, both verbal and written.
• Demonstrated excellence in organizational prowess and attention to detail.
• Proficient multitasking abilities, coupled with adept prioritization of workload.
• Competency in computer utilization and adept navigation of web portals.
• Familiarity with medical terminology and insurance billing processes is preferred.
• Ability to function autonomously and collaboratively within a dynamic, fast-paced environment.

What are we looking for?A kick-ass Technology Specialist.

Where are we looking?This is a fully remote position.

What type of job is this?Full-time. 

Compensation is geography-based, and ranges between $22-$27/hour for those working this position full-time.

Who would you report to?Our Partner Support Manager. She kicks ass like nobody's business.

What will get our attention?

• If you have a working knowledge of AV systems, and how smart-home systems work
  
• If you’re passionate about consumer technology
  
• If you have experience in integrated technology systems
  
• If you like taking things apart, and figuring out how they work
  

What should you bring to the table?

• At least basic experience and/or working knowledge of AV systems and how smart-home systems work (preferred but not required);
  
• A genuine passion for problem solving;
  
• Excellent communication skills – this means you know how to write grammatically accurate sentences, and you can “speak good;”
  
• Superb customer service skills - when someone calls for support, it’s because they have a problem. They’re frustrated. Sometimes, they’re even pissed. We've all been there, right? Our Tech Specialists need to be able to assure someone we’re going to take care of them. Every time.
  
• The ability to evaluate situations in the moment and make quick, appropriate decisions;
  
• A self starter mentality, and capable of working independently when needed;
  
• An unwavering work ethic - our clients and team depend on you;
  
• The availability to provide support during business hours and/or pre-scheduled after-hour/weekend shifts;
  
• An impeccable attention to detail and great organizational skills;
  
• An eagerness to learn; an aptitude for learning new technical skills.
  

What do we bring to the table?

• A team of aces willing to do anything for each other
• Competitive wages - $22-$27/hour
• An amazing benefits package
• A supportive work-from-home environment

What would a typical day look like?

As a Technology Specialist, you are responsible for providing instant triage and remote troubleshooting support to end-users as they call or send emails to us describing their challenges with any of their home technology. When an end-user needs assistance, you quickly assess their situation and if possible provide a solution in the moment. You document the issue, the steps you took to diagnose, and the workarounds you provided. You assess urgency in an empathetic manner so that our partners in the field can follow up efficiently and appropriately. You will learn best practices for providing support, troubleshooting technology, and maintaining good data.

In short, this position provides remote support for all manner of smart home systems, including audio, video, networks, lighting, thermostats, access control, cameras, and phone systems. The list is never ending and always expanding. As you get more comfortable in your role, you'll be expected to assist in training others. 

Curious if you’ll fit our culture?

• Do you believe there’s always room for improvement? We are constantly in the pursuit of perfection when it comes to our client experience.
  
• Do you always have a backup plan? Things rarely go according to plan, so it’s important to be prepared. Or have MacGyver’s cell number.
  
• Are you frequently putting yourself in others’ shoes? We pride ourselves on being empathetic to any partner’s situation, and give them the benefit of the doubt.
  
• Do you always dot your i’s and cross your t’s? Attention to detail is a must. We don’t bend on this one.
  
• Can you keep a secret? Good, because our end-users’ privacy is a top priority.
  
• Are you happy to lend a helping hand? We’re a small, tight-knit group and at times all wear a number of different hats.
  
• Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest, and believe it’s one of the things that sets us apart from the pack.
  
• Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job.
  
• Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat.