Support Specialist Remote Jobs

4 Results

8d

Member Support Specialist

PDIRemote
mobileiosandroid

PDI is hiring a Remote Member Support Specialist

Member Support Specialist - PDI Technologies - Career PageSee more jobs at PDI

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27d

Associate Smart Water Support Specialist

Fortune BrandsNorth Olmsted, OH, Remote
1 year of experiencemobileandroid

Fortune Brands is hiring a Remote Associate Smart Water Support Specialist

Job Description

Responsibilities

  • Handles and resolves customer connectivity, WiFi, networking and app support issues through phone and email queues for Moen’s Internet of Things (IOT) products in a call center environment. Escalates complex issues to the IOT Support Specialists and/or Sr. IOT Support Specialist
  • Delivers a customer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Incorporated
  • Effectively explain technical information to users of all knowledge levels
  • Process, handle, and escalate tasks and issues as required while gathering and documenting appropriate data and steps taken
  • Log and document all customer interactions in Moen’s cloud based solutions (C4C)
  • Consistently deliver reliable and professional support to customers while utilizing product knowledge and in-depth technical and diagnostic skills.
  • Respond calmly and effectively to all customer situations while having a positive attitude
  • Achieve individual and team goals, objectives, and performance targets
  • Stay up to date with the latest technology trends and best practices
  • Collaborate with internal teams to resolve issues

Qualifications

  • Bachelor’s degree is preferred. 
  • Minimum of 1 year of experience in a technical support call center, help desk or field service environment required
  • Proficient with home-based wireless networking solutions, IOT and smart home devices
  • Basic experience with mobile devices (Android and Apple) and digital voice assistants
  • Good interpersonal skills required; ability to interface with customers in a manner which instills confidence in Moen’s products and business; ability to successfully interact with variety of customers and work through challenging situations.
  • Skilled in written and verbal business  communication
  • Self-motivated and ability to work independently and with a team
  • Must be available for training March 4, 2024-March 29, 2024.
  • Must be able to work scheduled shifts. Call center hours are M-F 8:00a-7:00p EST and Saturday 9:30a-6:00p; this position will be expected to work rotating shifts; including one Saturday per month.

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Brainlab is hiring a Remote Support Specialist - Image Guided Surgery

Job Description

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.

You are working independently from your home office, ideally located in Madrid.

Main responsibilities will include:

  • Install new Brainab devices and software in hospitals
  • Install SW/HW upgrades
  • Perform maintenance and inspection of systems/devices, including electrical safety tests in specified time
  • Perform troubleshooting independently
  • Repair systems/devices and minimize down time
  • Complete every installation or service assignment quickly and efficiently
  • Plan, organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
  • Perform mandatory administrative tasks accurately
  • Document performed services according to Brainlab policies
  • Provide ideas and innovation to improve current products as well as sustainable input for continued engineering
  • Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
  • Maintain good and efficient communication between customers, colleagues and superior  

Qualifications

  • Engineering Degree or Grado Superior de Electromedicina Clínica
  • Good knowledge in the area of computer and network technologies
  • Strong analytical, troubleshooting and problem solving skills
  • Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
  • Excellent organization and time management skills, ability to manage several work streams simultaneously
  • Ability to work well individually and in a team environment
  • Excellent communication skills in English and Spanish
  • Necessary to possess a valid driving license

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OneVision Resources is hiring a Remote Technology Support Specialist

What are we looking for?A kick-ass Technology Specialist.

Where are we looking?This is a fully remote position.

What type of job is this?Full-time. 

Compensation is geography-based, and ranges between $22-$27/hour for those working this position full-time.

Who would you report to?Our Partner Support Manager. She kicks ass like nobody's business.


What will get our attention?

  • If you have a working knowledge of AV systems, and how smart-home systems work
  • If you’re passionate about consumer technology
  • If you have experience in integrated technology systems
  • If you like taking things apart, and figuring out how they work

What should you bring to the table?

  • At least basic experience and/or working knowledge of AV systems and how smart-home systems work (preferred but not required);
  • A genuine passion for problem solving;
  • Excellent communication skills – this means you know how to write grammatically accurate sentences, and you can “speak good;”
  • Superb customer service skills - when someone calls for support, it’s because they have a problem. They’re frustrated. Sometimes, they’re even pissed. We've all been there, right? Our Tech Specialists need to be able to assure someone we’re going to take care of them. Every time.
  • The ability to evaluate situations in the moment and make quick, appropriate decisions;
  • A self starter mentality, and capable of working independently when needed;
  • An unwavering work ethic - our clients and team depend on you;
  • The availability to provide support during business hours and/or pre-scheduled after-hour/weekend shifts;
  • An impeccable attention to detail and great organizational skills;
  • An eagerness to learn; an aptitude for learning new technical skills.

What do we bring to the table?

  • A team of aces willing to do anything for each other
  • Competitive wages - $22-$27/hour
  • An amazing benefits package
  • A supportive work-from-home environment

What would a typical day look like?

As a Technology Specialist, you are responsible for providing instant triage and remote troubleshooting support to end-users as they call or send emails to us describing their challenges with any of their home technology. When an end-user needs assistance, you quickly assess their situation and if possible provide a solution in the moment. You document the issue, the steps you took to diagnose, and the workarounds you provided. You assess urgency in an empathetic manner so that our partners in the field can follow up efficiently and appropriately. You will learn best practices for providing support, troubleshooting technology, and maintaining good data.

In short, this position provides remote support for all manner of smart home systems, including audio, video, networks, lighting, thermostats, access control, cameras, and phone systems. The list is never ending and always expanding. As you get more comfortable in your role, you'll be expected to assist in training others. 


Curious if you’ll fit our culture?

  • Do you believe there’s always room for improvement? We are constantly in the pursuit of perfection when it comes to our client experience.
  • Do you always have a backup plan? Things rarely go according to plan, so it’s important to be prepared. Or have MacGyver’s cell number.
  • Are you frequently putting yourself in others’ shoes? We pride ourselves on being empathetic to any partner’s situation, and give them the benefit of the doubt.
  • Do you always dot your i’s and cross your t’s? Attention to detail is a must. We don’t bend on this one.
  • Can you keep a secret? Good, because our end-users’ privacy is a top priority.
  • Are you happy to lend a helping hand? We’re a small, tight-knit group and at times all wear a number of different hats.
  • Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest, and believe it’s one of the things that sets us apart from the pack.
  • Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job.
  • Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat.

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