Job Description

We are growing our User-Centred Design consulting team and are looking for a User Researcher to join us on our exciting journey and be part of the Hitachi Solutions family. You’ll have an opportunity to shape Hitachi’s user research community and support us in delivering digital products and services for our clients in both public and private sectors.

What does this role involve?

• Developing and maintaining relationships with senior stakeholders within Central Government organisations
• Helping to support them, and their organisations to digitally transform services, including moving to the cloud, developing target operating models, digital by design, design by data, data and AI and innovation
• Helping support customers to realise the benefits of transforming services, and guide them through complex technology decision making process
• Seeking out and developing new business leads and opportunities
• Delivering end to end customer support, from understanding a problem and developing / winning an account through to delivering a change programme
• Be responsible for accounts, articulating a clear vision and achievable goals and supporting Hitachi’s teams to develop and iterate products, strategies and roadmaps
• Leading engagements with customers and stakeholders and representing Hitachi Solutions in a range of public arenas
• Keeping up with the changing digital and technology landscape and the opportunities they provide to improve the delivery of public services in the UK
• A desire to collaborate, learn and improve
• Strong communication skills that enable you to engage with people through a range of channels and explain what you are doing and how you are doing it in clear and compelling ways

This is a great opportunity to collaborate with and learn from experienced senior Business Development Leads and shape your next step in your career!

Qualifications

As a User Researcher, you’ll have skills or experience in:

• Understanding and applying research methods appropriate for the product lifecycle or phase
• Understanding and applying design thinking frameworks such as Double Diamond or government agile delivery phases
• Conducting research with diverse users to help teams deliver accessible and inclusive products and services
• Applying ethical research practices to ensure research is conducted safely for all people involved
• Communicating research insights to drive changes in service and product design
• Communicating and collaborating a with teams and stakeholders
• Contributing to an effective user-centred design culture in a team or organisation
• Demonstrating the value of user-centred design to stakeholders and advocating for a user-centred approach
• Working in multidisciplinary agile teams and advocating for best practices in challenging and fast-paced environments
• Conducting research on a variety of products and services

If you are interested and want to know more about this opportunity, apply directly and have a chat with us.

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Job Description

Role

We are growing our User-Centred Design consulting team and are looking for a Senior User Researcher to join us on our exciting journey and be part of the Hitachi Solutions family. You’ll have an opportunity to shape Hitachi’s user research community and support us in delivering digital products and services for our clients in both public and private sectors.

Key responsibilities

• Supporting the growth and development of the User Centred Design function

• Leading the planning, design and execution of user research for complex projects and/or programmes of work

• Conducting a range of research methods to understand user needs and behaviours, including contextual interviews, usability testing and surveys

• Supporting delivery teams to deliver accessible and inclusive digital products and services by doing research with diverse users, including participants with access needs and low digital skills

• Leading the collaborative analysis of research data – turning user research findings into actionable insights that influence the design and development of products and services

• Presenting and communicating insights to stakeholders that influence how decisions are made

• Identifying, mitigating, and escalating risks to conducting research

• Mentoring and upskilling user researchers and wider team members, with emphasis on how to apply research methods

• Sharing research insights and examples of best practice with user researchers across Hitachi

Qualifications

As an experienced Senior User Researcher, you have…

• Understanding and applying research methods appropriate for the product lifecycle or phase
• Applying design thinking frameworks such as Double Diamond or government agile delivery phases
• Conducting research with diverse users to help teams deliver accessible and inclusive products and services
• Establishing and applying ethical research standards and practices to ensure research is conducted safely for all people involved
• Communicating research insights to drive changes in service and product design, and informs policy and organisational strategy
• Communicating, collaborating and constructively challenging ways of thinking with teams and stakeholders
• Establishing an effective user-centred design culture in a team or organisation
• Demonstrating the value of user-centred design to stakeholders and convincing them about the benefits of taking an evidence-based approach
• Working in multidisciplinary agile teams and advocating for best practices in challenging and fast-paced environments
• Conducting research on a wide variety of products and services across organisations and industries

Diversity and Inclusion at Hitachi Solutions

Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk

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