Job Description

• Location:                          Manchester (M16)
• Salary:                              Up to £26k per annum
• Contract Type:                 3-month Fixed Term Contract
• Working Style:                 Hybrid

What does a day look like for you here? 

Working on hybrid basis from our Manchester office, you will join us on a 3-month placement to gain practical experience and hands-on training in the field of Learning Design.

During your three-month contract, you'll embark on an engaging E-learning project for a newly launched product. Building content from the ground up, you'll have the chance to express your creativity and gain valuable experience throughout the process. As this is a new project, you'll have the autonomy to suggest innovative learning approaches and collaborate closely with our experienced L&D team to ensure the project's success.

During your time with us, you’ll have the support of  an outstanding L&D team which consists of L&D Partners and a dedicated leadership team.  You'll help create interactive e-learning courses, modules, and materials using tools like Articulate Storyline or Adobe Captivate.

Upon successful completion of the contract, you will have the opportunity to apply for open vacancies and be considered as an internal applicant with direct Daisy experience.  This is a fantastic opportunity to gain a competitive edge in the market with a prestigious placement on your CV, demonstrating your adaptability, initiative, and commitment to professional growth.

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a degree in Digital Learning (or related field) or be scheduled to graduate soon.  This role welcomes applicants with or without prior experience, as the program is tailored to offer hands-on learning opportunities for recent graduates stepping into their first professional position.

You should also have:

• Degree in Digital Learning or related field.
• Experience with Articulate Storyline, Adobe Captivate (or similar).
• Willingness to learn and embrace our mission and values.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts systemand enhancedfamily friendlypolicies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working.  If hybrid working isn’t for you, you also have the option to work on-site instead.
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.

Qualifications

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Job Description

Qualifications

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Job Description

• Location:                          Home Based
• Contract Type:                 FTC - 12 months
• Working Style:                 Remote

Requirement: Fortinet experience & knowledge

What does a day look like for you here? 

You will be responsible for introducing new Fortinet products and the full lifecycle management of an existing product portfolio. You will support the tower head in the objectives of the tower, in addition assisting managing the day-to-day requirements of the wider team.

The products will be delivered across all sales channels of Daisy Corporate Services (DCS). Thereafter you will manage and monitor the product(s) in life. The success of the role will be dependent on working in virtual teams and influencing key stakeholders from around the business.

The role will be internal and external facing, providing assistance to the sales community is a vital part of the position. It incorporate vendor and supplier relationships. 

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have excellent oral and presentation skills with the ability to articulate a message to a mixed audience, and be technically and commercially aware of the market and have a full understanding of the technical, business and commercial propositions on offer.

You should also have: 

• Experience in product lifecycle management 
• Experience of launching new products/solutions to market
• Knowledge of Connectivity, Enterprise Networking or Security 
• Knowledge of Sales/Operational processes and their interaction with the Project Delivery Teams

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts systemand enhancedfamily friendlypolicies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working. 
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day way, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.

Qualifications

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Job Description

What does a day look like for you here? 

• Use the key practices of SRE to provide operational support to customers.
• Work with the customer to establish the SLO/I/A and appropriate monitoring process to support these service levels.
• Manage the release of new features/components against the pre-agreed error budget.
• Work with the customer to establish an effectiveness process for Pre-Production Reviews
• Spend approximately 50% of time Developing tools and automation to streamline deployment, monitoring, and maintenance processes.
• Support the engineering team in developing automated operational tests to demonstrate a reliability baseline.
• Interface directly with the Change Squad to address poorly performing services.
• Collaborate with cross-functional teams to identify and address performance bottlenecks and reliability issues.
• Conduct regular performance analysis and capacity planning to ensure optimal system performance and resource utilisation.
• Implement and maintain monitoring, alerting, and logging solutions to proactively identify and address issues.
•  Serve as a technical point of contact for clients, providing guidance on their infrastructure, technology selection, and best practices.
•  Participate in client meetings and project discussions to understand business objectives and requirements and aligning technical solutions accordingly.
• Provide ongoing support and troubleshooting assistance to address clients' technical issues and concerns (including out-of-hours support where required)

Qualifications

So, what are we looking for?  

• Proven experience as a customer facing Site Reliability Engineer (SRE).
• Experience working with IaC tools such as Terraform, Git, and CI/CD.
• Working knowledge of a configuration manager such as Azure DevOps.
• Experience in implementing and managing monitoring and logging solutions.
• Experience in implementing and automating solutions on Public Cloud platforms (Azure, GCP, AWS).
• Exposure to containerisation technologies such as Docker and container orchestration platforms like Kubernetes.
• Understanding of security, networking, cloud computing, and distributed systems concepts.

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Job Description

What does a day look like for you here? 

You will embark on a transformative 15 month Sales Graduate program across key business areas of Service Desk, Business Support, Retentions, Validations and Project Management to gain a solid understanding of Daisy. You will then move into our Sales Exposure areas, to gain an insight into the direction you see your career taking.  

Throughout the program, you will take part in a number of skills builder weeks, to enable you to hone those crucial power skills to drive forward your career, including self confidence, resilience, time management, emotional intelligence and presentation skills. 

Towards the end of the scheme each Graduate will be assessed and a suitable post Graduate Scheme role will be discussed and assigned.  

Apprenticeship: 

Successful candidates will also have access to a fully funded Level 4 Sales Executive Apprenticeship program. This will be completed over a period of 18 months, and will include online and face to face masterclasses, private study and on the job learning. 

Qualifications

So, what are we looking for? 

• Self-motivated, confident team player but also able to work independently

• An individual who is articulate, resilient, and able to thrive under pressure in a fast-paced environment 

• Excellent attention to detail 

• Full UK driving licence (desirable) 

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Job Description

What does a day look like for you here? 

You will be responsible for delivering proactive Managed Services in line with the contractual obligations outlined in the Daisy Specific Conditions (SCs) e.g. performance measures, compliance reporting, service protection, capacity and lifecycle management for Private and Public Cloud infrastructure ensuring that all services are running optimally and securely for our customers.

You will ensure that customers cloud services are running optimally and securely, taking responsibility for 2nd/3rd line incident and operational problem ownership across customer platforms ensuring delivery to the highest standards.

Qualifications

So, what are we looking for?  

We want to be the UK’s go-to managed service provider. That’s where you come in.

• Broad experience in Microsoft SQL server/Oracle Database/MySQL
• Experience in replication and configuration management
• Strong knowledge around database performance and tuning strategies  
• Strong technical documentation skills, presentations, and technical diagrams
• Exceptional communication, presentation, and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management, and peers.
• Broaden IT & communications industry knowledge. 

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Job Description

What does a day look like for you here? 

You will be responsible for delivering proactive Managed Services in line with the contractual obligations outlined in the Daisy Specific Conditions (SCs) e.g. performance measures, compliance reporting, service protection, capacity and lifecycle management for Private and Public Cloud infrastructure ensuring that all services are running optimally and securely for our customers.

You will ensure that customers cloud services are running optimally and securely, taking responsibility for 2nd/3rd line incident and operational problem ownership across customer platforms ensuring delivery to the highest standards.

Qualifications

So, what are we looking for?  

We want to be the UK’s go-to managed service provider. That’s where you come in.

• Broad experience in Microsoft SQL server/Oracle Database/MySQL
• Experience in replication and configuration management
• Strong knowledge around database performance and tuning strategies  
• Strong technical documentation skills, presentations, and technical diagrams
• Exceptional communication, presentation, and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management, and peers.
• Broaden IT & communications industry knowledge. 

See more jobs at Daisy Group

Apply for this job

Job Description

What does a day look like for you here? 

You will embark on a transformative 15 month Sales Graduate program across key business areas of Service Desk, Business Support, Retentions, Validations and Project Management to gain a solid understanding of Daisy. You will then move into our Sales Exposure areas, to gain an insight into the direction you see your career taking.  

Throughout the program, you will take part in a number of skills builder weeks, to enable you to hone those crucial power skills to drive forward your career, including self confidence, resilience, time management, emotional intelligence and presentation skills. 

Towards the end of the scheme each Graduate will be assessed and a suitable post Graduate Scheme role will be discussed and assigned.  

Apprenticeship: 

Successful candidates will also have access to a fully funded Level 4 Sales Executive Apprenticeship program. This will be completed over a period of 18 months, and will include online and face to face masterclasses, private study and on the job learning. 

Qualifications

So, what are we looking for? 

• Self-motivated, confident team player but also able to work independently

• An individual who is articulate, resilient, and able to thrive under pressure in a fast-paced environment 

• Excellent attention to detail 

• Full UK driving licence (desirable) 

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Job Description

What does a day look like for you here? 

Reporting to the Sales Manager - Sales Specialists, your key objectives will be to support the day-to-day management of the Sales Specialist team including coaching, mentoring, forecasting and pipeline-building. In addition you will assist with sales meetings and conversations, processes and driving performance. You will be supporting with coaching & development.

You will also collaborate with other Sales Team Managers / Team Leaders to achieve a cohesive and successful working relationship between teams. Coordinate development and training within the team will be carried out to ensure that all members are developing their own career as well as their capability of identifying and converting new business.

As a Team Leader, you will be carrying out regular 121’s and mentoring and support colleagues and work to deliver for the team rather than the individual. You will ensure that the team understand and are committed to the strategic direction and are selling business-focused solutions. Your role will involve building a development plan for the Sales Specialist Associates and providing mentorship, and you will accurately manage and report sales forecasts using relevant company systems.

Qualifications

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. You will have extensive sales experience within the UK technology marketplace, and experience in leadership and mentoring Sales teams. You will also have a strong understanding of the IT Solutions market marketplace.

You should also have:

• Ability to manage multiple tasks and workflows in parallel, often with changing requirements and priorities.
• Sales experience within/or understanding of the services within DCS portfolio including Managed service solutions.
• Exhibit an ability to learn quickly and pass this acquired knowledge on to others.
• Understand customer business objectives and map these to relevant technology solutions.
• Excellent verbal and written communication skills
• Ideally well versed in Microsoft Excel, Salesforce, and PowerPoint
• Able to set goals and standards of performance to achieve short-, medium- and long-term objectives.
• Enthusiastic and self-motivated
• Exceptional numeric skills and a keen attention to detail 

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Job Description

About the role...

• Provide 3rd line investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. 
• Work closely with customers and become a trusted advisor, occasionally leading presentations to customers and mentoring people internal & external. 
• Become an extension of the customer’s connectivity team, ensuring the best customer experience and deliver high levels of expertise. 
• Understand the need to and know when to escalate to the Operations/Duty Manager on identification of a major incident. 
• Have the capability and confidence to take lead of a virtual Incident Management team liaising with engineers from various technical fields. 
• Work in conjunction with the Operations Engineers and 3rd Party Resolvers to provide incident resolution, problem management and root cause analysis. 
• Have the capability to perform trend analysis leading to the identification of reoccurring faults and resolve repeat faults under problem management.  
• To proactively identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting our customer’s systems availability. 
• Service restoration must be at the forefront of incident resolution to meet contractual SLA’s & OLA’s. 
• To instigate and work with CSI (Continual Service Improvement) to drive better quality and improved service at Service Desk / Front Line Ops and Tier 2 through documented solutions, guides, and feedback. 

Qualifications

What do we need from you?

Cisco Networking

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Cisco Networks products including core routing and switching (ISE including ISR, Cat 9k, Nexus 5, 7 and 9k with ACI.
• Meraki networking components.
• Cisco DNA technologies.
• Should hold one or more recognized Cisco accreditations to relevant CCNP standard (this may be offset by demonstrable experience with the ability to achieve certification in short period of time).

Extreme Networking

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting legacy Brocade products and Extreme Switching tech plus Fabric technologies.
• Should hold one or more recognized Brocade/extreme accreditations to ECS standard (this may be offset by demonstrable experience with the ability to achieve certification short period of time).

Wireless Networking

Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Wi-Fi products including with relevant professional level accreditation.

• Aruba solutions to include Clearpass and Airwave.
• Cisco WLC including Aironet, ISE, Prime and Cisco Meraki.
• Extreme Cloud.
• Ubiquiti WIFI.
• Fortinet WIFI.

Security technologies

Cisco

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Cisco ASA, Cisco Firepower,  IPS, Zero-Day Threat protection, web filtering on firewalls, Cisco Umbrella, ISE technologies.
• Should hold one or more recognized Cisco accreditations to relevant CCNP standard (this may be offset by demonstrable experience with the ability to achieve certification in short period of time).

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