About the People Team

The People Team’s vision is to power the success of the business through the success of our people. We strive to build a top place to work through our values-driven culture and virtual-first working model, to enable Thubmtack’s success with our high-impact team and to prepare for the future by building scalable infrastructure. Join us to be part of an impact-oriented team that believes in the power of its people and actively fosters an environment where you can learn and grow, while building the future. 

About the Role

As the Senior Program Manager, reporting directly to the Chief People Officer, you will be the operating drumbeat of the team to ensure that we achieve our vision and goals, while building a values-driven team culture. You will orchestrate critical operating rhythms, drive strategic initiatives, enable leadership team effectiveness and cross-functional collaboration and facilitate department-wide visibility, cohesion, and engagement. Through your operational prowess, strategic insights, grit, comfort with ambiguity and EQ, you will play a crucial role in driving execution, while strategically positioning the People Team for long term success.

Responsibilities

• Operating Rhythms:Design and manage all operating processes for the People Team, including long-term strategy, annual planning and goal setting, and execution management to ensure we develop and achieve the right strategy and goals.
• Strategic Partnership and Projects: Directly support the Chief People Officer to help define long term strategy that will enable the People Team to maximize its impact on the business. Lead cross-functional strategic projects and initiatives by developing a vision and project plan, coordinating stakeholders and workstreams, and effectively managing change.
• Leadership Forums: Manage all People Team leadership forums (e.g. staff meetings, extended leadership team meetings, offsites), to ensure leaders are focused on the most strategic issues and using their time together effectively by setting agendas, coordinating guests, and tracking follow ups.
• Cross-functional Coordination:Serve as the connective tissue within the People department and across the organization, building relationships and identifying cross-functional interdependencies to enhance impact, while driving operational improvements and strategic alignment.
• Team Engagement:Coordinate and champion activities that foster a sense of team cohesion and connection to facilitate strong relationships and more effective collaboration.
• Communications & Knowledge Management: Prepare strategic communication (e.g. Town Hall decks, strategy docs, Board slides, Team-wide emails, etc) and manage internal knowledge management (e.g. intranet) to enhance team-wide visibility, transparency, alignment, and cohesion.

What you'll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Operational Prowess:Deep program management skill set with a proven track record of effectively designing and leading complex processes, ability to keep the trains running on time, extreme ownership mindset, attention to detail and eye towards simplicity and efficiency. 
• Communication:Strong presentation, written and verbal communication skills, and ability to communicate concise, yet compelling narrative. Has the ability to say what they mean and tactfully pushback and challenge senior leaders.
• Collaboration:Quickly establishes trust and credibility and fosters deep partnerships through superb collaboration and interpersonal skills. Capable of leading through influence over authority and building bridges across the organization. 
• Strategic Thinking:Ability to understand what we are solving for, use data and logic to formulate a point of view and define a strategy that addresses the key objectives. 
• Comfort With Ambiguity and Grit: High levels of resilience, adaptability and comfort with changes. Thrives in the eye of the storm and expertly steers through ambiguity and complexity, with a knack for making the most out of resources and transforming chaos into order.
• Emotional Intelligence: Upholds stellar ethical standards and sharp emotional intelligence, adept at safeguarding sensitive information while embracing diverse perspectives to cultivate a truly inclusive environment.

Bonus points if you have

• Analytical skills 
• Experience in virtual-first engagement and connection 
• Experience in tech or fast-paced startup environments
• MBA

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working modelhere. 

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $202,500- $248,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $172,100 - $210,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

About the Partnership Team

We’re a startup within a startup. We incubate new products and business models to make sure Thumbtack continues to be the most innovative marketplace for homeowners and professionals to get work done. Our team is self-contained and cross functional between engineering, product, design, analytics, growth and marketing. This structure allows us to move fast and experiment with new ideas rapidly.

Our mission is to broaden Thumbtack’s reach and engage with our target customer through partnerships – diversifying our customer acquisition channel mix and boosting our brand awareness and trust.

We are also responsible for maintaining and growing existing lines of business that were previously created within this group which represent a significant percentage of overall revenue.

Challenge

Our team is at the top of the funnel and with that comes a massive amount of users and needing to think a lot about both scaling as well as how to design experiences for a wide set of users that we don’t necessarily know a ton about immediately. We are building out a lot of new experiences in our apps to onboard, engage, and re-engage our users. 

Responsibilities

• Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency.
• Execute new ideas quickly and effectively on the backend while also being a resource to other teams and engineers.
• Willing, when necessary, to solve tough technical problems at any level of the stack, and be persistent in getting to the solution.
• Work collaboratively with cross-functional teams such as Product and Design to plan and execute on engineering projects
• Work on large projects and lead small teams of engineers

What You’ll Need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the te

• Minimum of 2+ years of industry experience in engineering
• Fluent in at least one major programming language and would be able to switch between multiple languages. In our stack. We mainly use Go, Python, Php, with Swift, Kotlin and Java for our mobile apps.
• Solid experience building software on top of relational databases such as Postgres or MySQL.
• Write high quality, maintainable, testable code, and you enjoy doing it.
• Curious, data-driven, and a critical problem solver. Break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products.

Bonus Points if You Have

• Experience using AWS and/or GCP and its suite of technologies such as DynamoDB
• Familiarity with the big data ecosystem (Hadoop/HDFS, Hive, Spark, etc).
• Familiarity with building APIs for full fledged products

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere.

About the Marketing Tech Team

The Marketing Tech team is responsible for building the technology that powers the acquisition and engagement of millions of customers looking to find pros for their home care services needs. The team works to build new ways to improve our acquisition via SEO, SEM, social, video ads, and optimizing a variety of bidding algorithms and ML models on massive amounts of data to acquire our customers most effectively. The team also supports our Lifecycle Marketing efforts by building out the technology that enables email campaigns and push notifications to most effectively engage our customers. These are personalized to the user so we can deliver the right content, at the right time, using the right channel, in order to keep our customers engaged. Marketing Tech is continuing to grow and investing in creating a foundational platform for data, tools, measurement and optimizations; as well as doubling down on its investments in SEO and SEM to make Thumbtack the #1 platform that our users come to when they are in need of home care services. 

About the Role

Growth is the engine of any marketplace. In this role you will be leading the Marketing Tech engineering team that is directly responsible for Thumbtack’s customer growth. The team is highly interdisciplinary, encompassing engineers with a variety of skill sets including frontend engineering, backend engineering, data engineering and machine learning/optimizations. In this role, you’ll not only partner with product, design, data science and marketing leads to develop and execute on a growth strategy for Thumbtack, but also help build critical infrastructure and systems that power that growth and enable the team to move fast.

Responsibilities

• Build and grow an amazing engineering organization with a strong culture of balancing excellence with moving fast. The team is currently at 10 engineers and will grow quickly.
• Hire and support senior technical leaders within the team to scale the organization in the coming months to achieve aggressive growth goals across existing and emerging channels.
• Partner closely with marketing leads to understand their needs and priorities, and work with engineering, product, design and analytics teams to craft a compelling vision and long term strategy for growth.
• Set the team up for excellence in execution and anticipate and plan ahead for infrastructure the team needs to build for long term success. This infrastructure could be backend systems, machine learning models, frontend infrastructure for fantastic pagespeed, or experimental infrastructure to enable rapid testing and prototyping of onboarding flows within our native apps.
• Work closely with other engineering leaders to evolve and continually improve Thumbtack’s engineering culture in a high paced growth environment.

What You'll Need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Experience in a senior engineering management role.
• 8-10+ years experience building software at scale.
• Good knowledge of growth strategies and experience building and scaling growth teams.
• Strong leadership, communication, and organizational skills.
• Passion for leading teams, setting vision, developing leaders and building highly functioning organizations.
• Collaborate effectively with cross-functional teams to achieve results.
• Stay up to date with innovation, able to guide technology evolution and not afraid to write code.

Bonus Points if You Have

• Experience at a growth-stage consumer tech company.
• Experience with a marketplace business.
• Experience in building marketing technology (martech).
• Experience managing managers is a plus but not a must-have.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working modelhere.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $252,000 - $308,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote