jira Remote Jobs

582 Results

2h

IT Business Analyst - Remote Job

Seeka TechnologyIslamabad, Pakistan, Remote
agileMaster’s Degreejira

Seeka Technology is hiring a Remote IT Business Analyst - Remote Job

Job Description

  • Partner with stakeholders and business units to gather information and requirement for product development.
  • Evaluate, analyse and communicate system requirements to respective teams I documentation and collaborative way.
  • Identify business opportunities and system process for improvement and efficiency gains.
  • Collaborate with Development team to document and make functional specifications and user stories for the project.
  • Update the requirement sheets on continuing basis to maintain system practice, processes and driving monthly reports for all collective teams.
  • Effectively communicate and collaborate with the internal teams to translate the business needs and requirement to technical solutions.
  • Respond to the concerns and questions of internal team and managers with supporting data analysis and reporting.
  • Conduct data analysis to support decision-making and drive business outcomes.
  • Participate in system testing and validate the business alignment with business needs.
  • Becomes a bridge between the business stakeholders and technical team to define the scope and scale of the project.
  • Testing and Validation: Develop test plans, conduct testing, and coordinate user acceptance testing (UAT) to ensure solutions meet business requirements.
  • Project Support: Support project management activities, including project planning, risk management, and status reporting

 

Qualifications

  • A degree in Business Administration, Computer Science, or related field or maximum Master’s degree
  • Strong verbal and written communication skill
  • Ability to work independently and as part of a team
  • Detail-oriented and organized
  • Self-directed and willing to learn new skills
  • Data analysis tools like Power Bi, Excel, SQL.

Required Skills

The ideal candidate must have following required skills

  • Data analysis tools like Power Bi, Excel, SQL.
  • Process modelling tools such as Visio, Lucid charts and Wireframing.
  • Testing tools such Selenium, Postman, JMeter or other UI/UX testing tool.
  • Project management tools such as Jira, Confluence, Trello or other PM software.
  • Strong analytical and problem solving skills.
  • Proficiency with Agile working.

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9h

Senior UI Programmer - Remote

People Can FlyGateshead, United Kingdom, Remote
jiraDesignuic++

People Can Fly is hiring a Remote Senior UI Programmer - Remote

Job Description

  • Collaborer avec des artistes, des concepteurs et des développeurs de jeu afin de créer des fonctionnalités de pointe et d’améliorer l’expérience des joueurs.
  • Travailler en étroite collaboration avec d’autres développeurs d’interface utilisateur et concepteurs de jeu pour mettre en place des processus de prototypage efficaces.
  • Peaufiner les prototypes d’interface utilisateur pour les amener au niveau AAA en faisant preuve d’un grand souci du détail, particulièrement en matière de conformité, d’accessibilité et de disposition.
  • Écrire des codes propres, efficaces et maintenables.
  • Tester, déboguer, profiler et optimiser la mise en œuvre des éléments.
  • Créer une documentation de conception conforme aux normes de l’équipe.
  • Participer activement aux examens du code.
  • Concevoir et mettre en œuvre de nouveaux systèmes d’interface utilisateur et itérer les systèmes existants.

-----------------------------------------------------------------------------------------

  • Collaborate with artists, designers and gameplay developers to work on cutting-edge features, improving player experience.
  • Work closely with other UI developers and game designers to organize effective prototyping process.
  • Polish UI prototypes to AAA level with attention to detail, especially with compliance, accessibility and layout.
  • Write clean, efficient, and maintainable code.
  • Test, debug, profile and optimize implementations.
  • Create design documentation according to Team Standards.
  • Actively attend to code review.
  • Design and implement new UI systems, and iterate on existing ones.

Qualifications

  • Au moins 6 ans d’expérience en programmation C++.
  • Connaissance du moteur Unreal Engine 4 et expérience avec celui-ci.
  • Six (6) ans d’expérience dans le développement et la mise à l’essai de fonctionnalités pour l’interface utilisateur sur plusieurs plateformes.
  • Connaissance du rendu, de la segmentation, de la mise en réseau et d’autres systèmes ayant une incidence sur la qualité et la performance.
  • Connaissance des techniques d’optimisation avec UMG.
  • Fortes compétences en débogage et profilage.
  • Capacité à écrire des codes solides, fiables et efficaces.
  • Fortes compétences en communication orale et écrite en anglais.
  • Esprit d’équipe et ouverture.
  • Forte éthique de travail et motivation personnelle.
  • Passion les jeux vidéo et leur création.

Atouts

  • Connaissances en matière de conception liée à l’interface utilisateur et à l’ergonomie.
  • Expérience d’un titre AAA publié.
  • Connaissance de JIRA, Swarm et Perforce.
  • Baccalauréat (ou niveau d’études supérieur) en informatique ou dans une discipline similaire (physique, mathématiques, génie électronique, etc.).

------------------------------------------------------------------------------------------

  • At least 6 years C++ programming experience
  • Knowledge and experience of Unreal Engine 4
  • Must have  6 years experience with developing and testing UI features across multiple platforms
  • Knowledge of rendering, threading, networking and other systems impacting quality and performance
  • Understanding of UMG optimization techniques
  • Strong debugging and profiling skills
  • Ability to write solid, reliable, efficient code
  • Strong verbal and written communication skills in English
  • Open-minded team player attitude
  • Strong work ethic and self-motivated
  • Passionate about playing and making video games

    Nice to have
     
  • Knowledge of design relating to user-interface and ergonomics
  • Shipped AAA title experience
  • JIRA, Swarm and Perforce Knowledge
  • BS (or higher) in Computer Science or similar discipline (Physics, Math, EE, etc.)

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1d

Compliance Coordinator

1 year of experiencejirasalesforcecss

DealerOn, Inc. is hiring a Remote Compliance Coordinator

Compliance Coordinator - DealerOn, Inc. - Career PageSee more jobs at DealerOn, Inc.

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1d

Senior Microsoft Business Central Consultant

Chase SoftwareSouth Africa - %LABEL_POSITION_TYPE_REMOTE_ANY%
jirasqlDynamicsDesignapic++

Chase Software is hiring a Remote Senior Microsoft Business Central Consultant

Job Title: Senior Business Central Consultant

Position reports to: Product Planning Director

Chase Software has an opening for a permanent position in the Information Technology sector. The company are building an exceptionally talented team to work across an international client base delivering media and financial system solutions.

The candidate will be required to fulfil and uphold the company values of personalized, high-quality service by finding solutions to problems that users and team members alike experience. Consultation, training, and engagement with key client stakeholders happen both in person and remotely, using different communication mediums.

The candidate will be offered an opportunity to work remotely, learn new products and technologies, and deliver the highest level of consultation and service to customers.

The ideal candidate will need to have the following skills and experience:

  • At least 2 years’experience with Business Central or a similar Microsoft ERP system.
  • Consulting experience and the ability to lead complex client discussions.
  • Technical capability and a natural aptitude for systems implementation.
  • Strong administrative skills and ability to use systems such as Excel, Jira, Outlook, and PowerPoint without training.
  • Understanding of how to migrate data including master data and opening financial balances.
  • A logical thinker and problem-solving mindset with analytical skills.
  • Ability to speak and write clearly and accurately, must be able to talk about technology in simple terms.
  • Knowledge of customer service principles and practices.
  • Able to work and function well under pressure and multi-task effectively.
  • Ability to work independently and deliver key objectives on time.
  • Keen sense of accountability and taking ownership to drive required results.
  • Good interpersonal skills and a willingness to co-operate with others and work as a team.
  • Strategic approach and able to voice innovative ideas to improve how we operate as a team.

Experience that would be advantageous for this role include:

  • An understanding of financial concepts and bookkeeping processes or a background in working on or supporting financial systems such as Pastel, Accpac, QuickBooks, Sage, SAP, Xero, or any of the Microsoft Dynamics ERP packages.
  • Tertiary qualifications or online courses [Accounting, Information Technology and or Marketing].
  • SQL Knowledge or any other database knowledge.
  • Previous experience working with Chase products.

Duties include the following:

  • Manage client project deliverables.
  • Provide remote and onsite consultation.
  • Conduct workshops to understand the fit of products to client needs.
  • Write documentation on gaps identified in the product.
  • Working with other financial systems to build integrations with products using API technology.
  • Work closely with the product owner to ensure accuracy of design and development.
  • Demonstrate the product in showcase sessions to client users.
  • Test and report back on any bugs identified in the product.
  • Conduct training sessions on the product with confidence and calmness.
  • Conduct User Acceptance Testing and sign off on completion of product changes.
  • Stick to project deadlines and budgets.
  • Stay current with product roadmap, changes, and updates.
  • Work within KPA’s provided for department, contributing both upwards (within the business) and downwards (development of team).
  • Adhere to standard company and departmental processes and procedures.

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1d

Senior Technical Product Manager

NextivaCanada (Remote)
agileMaster’s DegreejirasalesforceDesignscrumUX

Nextiva is hiring a Remote Senior Technical Product Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be the responsible and accountable for

  • Developing and harvesting product ideas by processing customer and user needs
  • Prioritizing the feature backlog by keeping in mind the bigger business objectives
  • Successful execution, delivery and adoption of the product(s) and features

An ideal candidate:

  • Will act as the point person for the Business, Development Teams, and the UX Teams
  • Actively gets involved with product planning, UX Research and Design
  • Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers.
  • Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

Key Responsibilities:

  • Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
  • Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
  • Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
  • Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
  • Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
    • The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
  • Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
  • Participate in ideation and discovery sessions for product initiatives and features.
    • Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
  • Review and include NPS, customer feedback via Pendo, customer escalations, partner suggestions into your dev team’s backlogs.
  • Identify and communicate potential issues with priorities or sprints to product leadership.
  • Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
  • Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
  • Work closely with Customer support; help write how to articles and run book creation.
  • Support internal and external training efforts
  • Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

Qualifications:

  • 3-5 years’ experience in a Product Manager or Project Manager role at a technology company.
  • Bachelor's degree.
  • Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
  • Ability to effectively communicate and manage multiple competing priorities.
  • Training and presentation experience with stakeholders or coworkers
  • Experience working closely with stakeholders to deliver high profile product features.
  • Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
  • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
  • Strong interpersonal, collaboration, and organizational skills. 
    Leadership, ownership, conflict resolution and accountability must be strengths.
  • Excellent time and project management skills
  • Ability to work in a fast paced, rapidly changing environment.
  • Excellent written, verbal, and presentation skills
  • High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Software Proficiency:

  • Microsoft/Google products (required)
  • Jira & Confluence (required)

Bonus Points For:

  • UCaas CCaas or CRM experience 
  • Scrum, Kanban, Agile certifications
  • Experience with agile environments
  • First hand QA/QE experience and/or software engineer/software developer experience
  • Master’s Degree in any related field

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

#LI-XX  #LI-Remote

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1d

Lead Technical Product Owner

nfolksHoughton Lake, MI, Remote
agilejiraazurec++

nfolks is hiring a Remote Lead Technical Product Owner

Job Description

Hi,

Our client, a family-owned Midwestern grocery/retailer that strives to better the lives of people in all communities is in need of a Lead Technical Product Owner.

Location: 

  1. Preference - Hybrid onsite in Grand Rapids, MI OR
  2.  6 State footprint (MI, OH, IN, KY, IL and WI) OR
  3.  Onshore

This is a 8 month contract.  

Equipment will be provided.

Job Description:

  • The Technical Product Owner has 5+ years of relevant work experience. As part of the solution development team, the Technical Product Owner will take ownership of the application(s) as well as being responsible for working with software developers/engineers and architects to provide consultative guidance and direction to the team. 
  • The Technical Product Owner will also be responsible for building out the backlog, approving cards and moving them to completion, managing code deployment, and leading the development team members. This person will be completing the features themselves.

Required Skills: 

  • Must feel comfortable with defining and planning work for development teams..
  • Previous experience as an Azure/.NET developer/ C# development background. 
  • Experience with Confluent Kafka is preferred. 
  • Experience developing native MS Azure Cloud based applications is also required.
  • Experience collaborating with development and architecture teams to provide guidance on priorities. 
  • Must have SAFe experience or relevant Agile experience and feel comfortable leading backlog refinement sessions and demoing the work completed by the development team to a larger audience. 
  • Strong comfort using Azure DevOps or a similar tool (like Jira) to create work items for the development team.
  • You will need to understand cloud based as well as on-prem applications
  • Strong understanding of Azure function apps/logic apps/durable functions is required
  • The ideal candidate is someone who takes initiative in scoping out work for their development team. 
  • The candidate is organized, able to present/communicate in front of larger groups, able to collaborate with other teams.

Sincerely,

HR Manager

nFolks Data Solutions LLC 

Phone:  425-999-4933
Email: arun(AT)nfolksdata.com

Qualifications

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1d

Sr Customer Success Manager

InvitaeRemote - US
tableaujirasalesforcec++

Invitae is hiring a Remote Sr Customer Success Manager

Invitae is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Invitae is a rapidly growing genetic information company driven by the mission to expand access to high-quality, comprehensive, low-cost genetic information for billions of people. To support this growth, Invitae is looking to add a Sr. Customer Success Manager (CSM) to our team. In this role, you will support our highest potential clinician customers at major academic institutions and large health systems, as well as other strategically important key accounts. As part of our Account Team, you will work closely with your teammates in Sales and Client Services to ensure the best possible customer experience with Invitae. The customers you will support may have complex workflows across all clinical areas: oncology, cardiology, neurology, and pediatrics.  You will also help support by providing top-tier onboarding training and ongoing educational support to new key accounts. 

Location: Remote Position

Hours: Need to work PST or MST core business hours

What you’ll do:

  • Support Key Accounts:
    • Resolve account level issues promptly and effectively.
    • Provide comprehensive support to accounts to ensure customer satisfaction.
    • Manage customer data requests.

  • Support Onboarding Key Accounts:
    • Provide onboarding and support for new key accounts approved by sales leads.
    • Ensure a seamless transition for new key accounts into Invitae’s systems and processes by setting them up for success from their first order, educating and training them on how to work well with our company and help develop workflows and practices to make Invitae work for them.
    • Be well-versed in Invitae’s products, processes, and policies in order to conduct meaningful onboarding calls that leave customers with a favorable first impression and experience.

  • Support Sales in Proactive Key Account Management:
    • Proactively identify and address potential risks associated with key accounts. 
    • Proactively engage in duo account maintenance and identify areas for process improvements that will enhance an account’s overall experience.
    • Collaborate and strategize with sales to identify opportunities for growth within accounts.
    • Conduct targeted account education sessions focusing on order processing trends.
    • Provide support for Quarterly Business Reviews (QBR) to enhance the overall account management process.
  • Collaborate:
    • Manage account-level complaints and help find solutions with assistance from other cross-functional teams.
    • Work across Invitae’s client services, sales and medical affairs groups to provide customers access to resources and SMEs to address inquiries.

 

What you’ll bring:

  • 5+ years of customer-facing experience such as customer success, account management, customer support and/or sales
  • 3+ years experience in a Customer Success Management or Program Management role
  • Bachelor’s degree or comparable higher education in Healthcare, Business, Management, MedTech, Medicine, Data Science or related fields.
  • Executive-level presentation skills and business acumen with the ability to lead thoughtful internal and external stakeholder discussions
  • Skill in conveying tone and distilling complex topics into direct easy-to-understand language through written and verbal communication
  • Strong partnership and collaboration skills with internal teammates including our sales, client services, marketing, billing and clinical partners 
  • Excellent organizational and multitasking capabilities
  • High level of emotional intelligence, customer empathy, and active listening skills
  • A track record across your work history of solving complex problems
  • Experience running reports and analyzing data to support customer needs
  • Expert knowledge of Salesforce, Tableau, JIRA, or similar systems
  • Preferred but not required: Experience with requirements gathering and managing stakeholders during EMR/EHR integrations and/or SaaS implementations
  • Preferred but not required: Experience working in healthcare, life sciences, or biotech

Who you are:

  • Resourceful, inspired, and self-driven: You’re a strategic thinker who adds value to every project rather than simply delivering what’s requested
  • An expert at relationship-building and relationship-management skills, while demonstrating curiosity and exploratory skills
  • Dynamic problem-solving mindset oriented towards finding creative solutions to customer issues
  • Naturally curious, with an inclination to get to the root cause of an issue
  • Great listener who can help customers feel heard and supported
  • Positive and clear communication style: Able to articulate ideas and receive constructive feedback
  • Ability to navigate ambiguity and thrive in dynamic and rapid growth organizations
  • A truly great teammate who works well with others cross functionally to find common ground and constructively solve issues as they arise
This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.
USA National Pay Range
$76,500$95,600 USD

Please apply even if you don’t meet all of the “What you bring” requirements noted.  It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.  

Join us!

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.

You can find a detailed explanation of our privacy practices here.

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1d

People Service Delivery Manager (UK Remote)

Turnitin LLCManchester, United Kingdom, Remote
agileBachelor's degreejira

Turnitin LLC is hiring a Remote People Service Delivery Manager (UK Remote)

Job Description

As the Service Delivery Manager, your responsibilities will include ensuring that our Tier 1 and Tier 2 teams know to effectively address employee queries, guide them, and resolve issues. You will also manage the company's HR processes, provide expertise in organizational effectiveness strategies, and work towards achieving our company and department goals. The ideal candidate will leverage technology to enhance processes and keep the People Share Service team knowledge base updated (scripts, manuals, quick guides, Global Service Catalog, run regular cross-training sessions, etc.). Be accountable for keeping the team engaged in meeting operational excellence objectives (SLA, KPIS, Service Quality, and Employee experience objectives). This role involves building relationships with the People Team to collaborate on HR efforts and working with other departments to ensure legal and regulatory compliance while minimizing organizational risk.

Key Responsibilities and Outputs

  • Lead and provide guidance, coaching, and support to our Tier 2 and Tier 1 roles, allocate tasks, set priorities, and monitor team performance.
  • Ensure all the services and processes are detailed and documented in the Global Service Catalog.
  • Drives continuous improvement activities that will increase quality and service delivery efficiency.
  • Manage the JIRA ticketing system, monitor created tickets team workloads, and ensure that everything is properly assigned, categorized, documented, prioritized, tracked, and delivered timely according to SLAs and OKRs while ensuring accuracy and compliance.
  • Evaluate and implement process and service evolution proposals and projects according to changing business needs. 
  • Participates in testing and communicating system enhancements, upgrades, and fixes to the business and coordinates people specialists in such activities as appropriate.
  • Responsible for supervising the handling of HR inquiries, ensuring that the team members respond with accurate and consistent information.
  • Remove roadblocks and empower team members to define, document, optimize, and operationalize end-to-end business processes. 
  • Evaluate existing processes and services and identify opportunities for improvement and automation.
  • Develop and maintain standard operating procedures (SOPs) to ensure consistency in service delivery. 
  • Provide feedback and training to team members to address areas for improvement.
  • Implement quality assurance measures to maintain high service standards.
  • Develop and deliver cross-training programs for Tier 2 and Tier 1 to enhance their HR knowledge and customer service skills.
  • Stay updated on HR policies, procedures, and regulations and ensure that team members are informed about changes and updates.
  • Mentor team members to support their professional growth and career development.
  • Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations.
  • Monitor Operational Excellence KPIS (SLA, service metrics, team performance, and customer satisfaction) analyzes data from our ticketing system, identifies trends, areas for improvement, and opportunities to enhance service delivery.
  • Present findings and recommendations (action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making.
  • Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team.
  • Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time.
  • Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts.
  • Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services. 
  • Simplify complex business problems, leverage and analyze data to determine opportunities, drive quick decisions, and create cases for change where appropriate.

Tii Elements

Proven characteristics and competencies for success:

  • One Team
  • Global Mindset
  • Action & Ownership
  • Collaboration & Influencing
  • Customer Centric

Qualifications

Qualifications, Skills and Knowledge / Experience

Essential:

  • BA, BS or Bachelor's degree in psychology, engineering, systems, or any other related career  
  • HR, MBA or Services Delivery Master Degree
  • 8+ years of hands-on experience leading or managing HR operations, HR Service Delivery Centers, HRSC or Center of Excellence, knowledge of compliance Reports, Monitor Analytics KPIs, SLA, OKRs, Manage people, Vendor Management
  • Ability to flex hours to support global organization as needed
  • Excellent project management skills
  • Exceptional leadership and collaboration skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Exceptional verbal and written communication skills

Desirable:

  • Certified PM or Agile PM or similar is a plus 
  • Work experience in global high-tech industries, e-commerce or consultant firms
  • Experience in MS Office and Google Docs & spreadsheets

Personal attributes

Essential:

  • Action-oriented mindset
  • Eye for detail /Quality
  • Passion for excellent customer (colleague) experience
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Ability to work independently and perform under pressure
  • Good interpersonal skills / friendly and approachable
  • Patient and tolerant 
  • Assertive

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1d

Senior Product Manager (AI Project)

Sigma SoftwareSão Paulo, Brazil, Remote
7 years of experienceagilejira

Sigma Software is hiring a Remote Senior Product Manager (AI Project)

Job Description

  • Develop and define the AI-powered Ad Tech product roadmap, integrating innovative AI features and Machine Learning capabilities
  • Collaborate closely with engineering and Data Science teams and other cross-functional groups to uncover and exploit opportunities in AI, ML, and Big Data that boost the company's competitive positions and drive growth
  • Analyze and leverage data, user feedback, and industry trends to inform product features and strategies
  • Employ a data-driven approach in a fast-paced Agile environment to define the scope, document requirements, and prioritize projects
  • Lead Agile product management, encompassing PRD creation and review, lifecycle oversight with tools like Jira, and collaborative work with engineering, data science, and documentation teams for effective feature communication
  • Serve as an AI evangelist, advocating for the benefits and potential of AI within the company's products. This includes conducting internal and external presentations, workshops, and training sessions to promote understanding and adoption of AI technologies across various teams and stakeholders

Qualifications

  • At least 7 years of experience in product management with a significant focus on Artificial Intelligence and Machine Learning
  • Demonstrated ability to drive product strategy and execution with a strong emphasis on Artificial Intelligence and Machine Learning
  • Deep understanding of AI technologies and their applications, ideally but not exclusive to the AdTech space
  • Exceptional analytical skills with experience in leveraging AI for data-driven decision-making
  • Excellent communication and interpersonal skills for effective collaboration with AI experts, engineers, and cross-functional teams
  • Strong organizational skills with the ability to manage multiple AI-centric projects and initiatives
  • At least an Upper - Intermediate level of English

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Experian is hiring a Remote HL7 Integration Engineer - Health - X12 proficiency desired, REMOTE role (work anywhere in the U.S.!)

Job Description

The Integration Engineer supports development and implementation, by applying a combination of business and technical knowledge in healthcare revenue cycle management software, and processes.

This role will have responsibility to ascertain, resolve and direct issues arising out of multiple avenues and channels; including but not limited to, the connectivity, design, performance, requirements gathering, implementation, build work, data validation and support processes and interventions.

The incumbent will establish, build and strengthen internal and external relationships, serving as the primary technical client contact for technical issues on sales accounts and providing client support and coordinating technical services.

Additionally, this individual will rely on product knowledge, technical expertise, and business knowledge in revenue cycle management processes to provide appropriate strategic visions for decision-making, triaging and escalations process. 

Qualifications

  • Minimum 5 years’ prior business analyst, implementation, integration, or client/payer-side (payer or hospital/health system) experience in healthcare revenue cycle management software and technology
  • HL7 and X12 message/file formats, interfaces, and XML
  • Self-starter, motivated, go-getter, solid work ethic and autonomous
  • Effective communication and relationship building skills

Preferred

  • Bachelor’s degree in Business, Computer Science, or another related field preferred
  • Raw data sets, API, XML, X12 (270, 271, 278) and HL7 (ADT, SIU, ORM) 
  • Experience with Confluence and JIRA

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1d

Information Security Training and Awareness Specialist

ExperianRuddington, United Kingdom, Remote
agilejiraDesign

Experian is hiring a Remote Information Security Training and Awareness Specialist

Job Description

If you are someone with a passion to make a difference in the world, this role might be the opportunity you are looking for. One of the most critical elements of our company’s security portfolio is our people. We teach our people the skills they need to be secure at work and at home. You will use your leadership skills to build cybersecurity programs and engage executive stakeholders globally to enable our people to perform their jobs securely. 

Staying current with evolving threats and emerging trends in global regulations, standards and frameworks is vital as this role will develop relevant, timely and engaging content that will accelerate learning and understanding across the organization. You will be responsible for presenting strategic plans to Experian’s Global Chief Information Security Officer that will enhance cyber judgement across all areas of Experian.  

Your responsibilities will include: 

  • Execute the organization's defense against social engineering program by deploying global phishing assessments and collecting metrics to report to executive and regional stakeholders. 
  • Create strategic plan that will enhance cyber judgement throughout Experian, focusing on social engineering and building a community of users with a security-first mindset.  
  • Collaborate with Cyber Threat Intelligence, Regional Information Security Officers, Global Communications, and Business Leaders, to ingrain a secure by design mindset through role-based training and awareness.   
  • Research and stay up to date on the latest cyber security trends, threats, and best practices, and communicate them to Regional CEOs and global audiences. 

Qualifications

Key experience required: 

We are looking for a security-focused, future leader who is passionate about increasing cyber judgement throughout a global organization. This individual will play a pivotal role in building a security-first culture and reducing risk by ensuring Experian staff is well-versed in security requirements and consistently exhibiting secure behaviors.  

  • Experience in developing strategic Information Security programs and can think outside the box around behavior-change programs and gain buy-in from executive leadership.  
  • Ability to turn cyber threat intelligence into a strategic-focused program that will reduce risk to Experian’s data, people and technology.  
  • Experience working with the Agile Methodology and tools to support this way of working particularly with JIRA 
  • Ability to consult & communicate complex technical concepts in a way that is understandable to executive leaders and global staff. 
  • Drive measurable behavior change throughout the regions while building partnerships and communities with a security-first focus. 

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1d

Sr. Product Manager (remote)

ExperianCosta Mesa, CA, Remote
agilejiraB2BDesignapiqa

Experian is hiring a Remote Sr. Product Manager (remote)

Job Description

You will be the driving force behind a unique, business-critical initiative in the identity and fraud ecosystem with extremely high visibility to leadership. You will research, innovate, and create new and evolve existing products - from their conception and market research to launch. You will work cross-functionally with product, engineering, operations, compliance, legal, and business groups to propel numerous technologically complex deliverables and ensure on-time delivery. This position may be worked remotely with west coast hours anywhere within the United States.

The team you will be joining operates on the forefront of products and markets for DA, innovating new solutions that leverage Experian’s existing data and capabilities, while enjoying the freedom to explore as well. But this is not just a laboratory – we work with real clients, including big names in “big tech”, launching real solutions into production, and generating revenue that helps fuel further opportunities for DA.

DA’s culture of diversity, intellectual curiosity, problem solving, and openness drives our success. We encourage thinking big and taking risks. We promote self-direction to work on meaningful projects and require technical and business collaboration not only within DA, but with various internal and external engineering and product teams. There is also regular engagement with operations and network teams to ensure the creation of necessary environments and highly automated support processes, improving monitoring and alerting, including use of Dynatrace, Splunk and other tools.

Responsibilities:

  • Research, conceptualize, and design new products.
  • Develop business cases for new opportunities, including competitive analysis, go to market strategies and product positioning.
  • Define, prioritize, and maintain the product feature backlog and conduct development for a group of products. Own and drive product release planning, backlog prioritization, and issue review.
  • Document detailed business and technical flows, exceptions, and error handling. Integrate 3rd party services and product documentation into a comprehensive and unambiguous unified product documentation.
  • Work together with engineering and QA teams to scope, size, and prioritize development work across numerous competing deliverables
  • Act as a liaison among internal and external clients, business unit functional areas and project development teams to ensure effective project coordination among participating groups. Facilitate communications among project participants to expedite project processes and to resolve issues and problems. Schedule and facilitate meetings on project status and issue resolution.
  • Facilitate consensus building with a distributed team of engineers
  • Adapt to the diverse communication needs of others to efficiently lead up, down and across the organization
  • Break down large, complex tasks into clear and viable steps, anticipate and adjust for problems and roadblocks
  • Make decisions in a timely manner, most often with incomplete information and under tight deadlines
  • Prepare presentations to senior management on project schedule, process, and status.
  • Provide consultative services in the application of Experian products and services

Qualifications

  • 5+ years experience in product management roles, preferable in B2B SaaS, financial and or identity services.
  • Experience in API design and delivering API as a product.
  • Excellent understanding of agile software development lifecycles. Proficiency in JIRA and Confluence.
  • Broad understanding of multiple application, infrastructure, and cloud platforms, preferably AWS.
  • Experience in data analysis, extraction, collection, and management.
  • Experienced in cross-functional project and program management.
  • Extraordinary influencer who is great at connecting the dots and building great relationships throughout the organization.
  • Energetic self-starter able to juggle multiple projects in a fast-moving environment and change priorities quickly when needed.
  • Can mobilize, inspire, and lead internal/external software engineering teams without direct authority.
  • Experience of managing third party suppliers to deliver excellent service on time and budget.
  • Leadership skills including coordination, motivation, negotiation, coaching, stakeholder management, business change management and dispute resolution skills.
  • Ability to excel in a client-facing environment.

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1d

FullStack Developer

AcumaticaRemote
jirasqlDesignvuemobileuigitc++.netmysqltypescriptangularjavascriptbackend

Acumatica is hiring a Remote FullStack Developer

FullStack Developer - Acumatica - Career PageAnalyze the performance of the workflow subsystem and backend of the modern UI of the software product and take measures to eliminate deficiencies associated with its

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Balsam Brands is hiring a Remote Engagement Marketing Analyst (Contractual) - Manila, PH

Job Description

At Balsam Brands, we are looking for a creative and detail-oriented Engagement Marketing Analyst (Contractual) to join our team. In this role, you will manage daily tasks across Social Media & Reputation Management, Content & Influencer Marketing, and Customer Relations Marketing. You will monitor activities, track performance, and collaborate with various teams on impactful projects and campaigns. If you have a talent for engaging audiences and a passion for marketing, we invite you to apply.

What you'll be doing:

Overall Engagement Marketing Execution

1) Assists in monitoring the brand’s social media channels (Facebook, Instagram, Twitter, Pinterest, TikTok) and campaigns.

  • Creates copy and assets for the social media calendar.
  • Monitors social media & influencer campaigns and flags issues that may come up.
  • Engages with audience and community members via comments and direct messages.

2) Assists in the brand and products’ online reputation.

  • Moderates and solicits for reviews on sites such as Trustpilot and Power Reviews.
  • Updates Customer Review files for cross-functional teams.

3) Assists Influencer Marketing initiatives and activities.

  • Monitors ongoing campaigns and flags issues that may come up.
  • Replies to unsolicited influencers.
  • Conducts initial outreach to influencers.
  • Updates trackers and analytics data on social platforms.

4) Monitors and keeps up with marketing and competitor trends, topics, articles, and news to be shared as learnings within the team or to the brand’s social communities.

5) Helps in managing all our SM channels and review sites.

6) Documents processes, strategies, and campaigns for internal and external reference.

7) Delivers high-quality results on projects of low complexity; output meets and/or exceeds established timelines.

Email Marketing Execution & Analysis

  • Assists in the development and management of email marketing initiatives. 
  • Helps manage and execute email campaigns.
  • Updates creative briefs for asset requests and monitors JIRA tickets.
  • Conducts email proofing to check all email campaigns and flows are precise and flawless prior to deployment.
  • Assists in performance tracking and reporting for stakeholders on a weekly basis.
  • Assists in launching email campaigns and influencer vetting.

Other Duties & Responsibilities

  • Performs other duties that may be assigned from time to time.

What we’re looking for:

  • Bachelor’s Degree in Marketing or any related field.
  • Minimum of one (1) year of relevant experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email List any desired skill set. 
  • Proficient in MS Office – Outlook, Word, Excel, PowerPoint.
  • Experience in Marketing is not required but is definitely a plus..

Location: The Engagement Marketing Analyst (Contractual) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. Additionally, our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

Our must-haves:

  • Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual position with no benefits included.

Duration: This post will run for six (6) months only.

Hardware Provision: Company-issued Laptop will not be provided.

Qualifications

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Balsam Brands is hiring a Remote Performance Marketing Analyst (Contractual) - Manila, PH

Job Description

At Balsam Brands, we are looking for a creative and detail-oriented Engagement Marketing Analyst (Contractual) to join our team. In this role, you will manage daily tasks across Social Media & Reputation Management, Content & Influencer Marketing, and Customer Relations Marketing. You will monitor activities, track performance, and collaborate with various teams on impactful projects and campaigns. If you have a talent for engaging audiences and a passion for marketing, we invite you to apply.

What you'll be doing:

Overall Engagement Marketing Execution

1) Assists in monitoring the brand’s social media channels (Facebook, Instagram, Twitter, Pinterest, TikTok) and campaigns.

  • Creates copy and assets for the social media calendar.
  • Monitors social media & influencer campaigns and flags issues that may come up.
  • Engages with audience and community members via comments and direct messages.

2) Assists in the brand and products’ online reputation.

  • Moderates and solicits for reviews on sites such as Trustpilot and Power Reviews.
  • Updates Customer Review files for cross-functional teams.

3) Assists Influencer Marketing initiatives and activities.

  • Monitors ongoing campaigns and flags issues that may come up.
  • Replies to unsolicited influencers.
  • Conducts initial outreach to influencers.
  • Updates trackers and analytics data on social platforms.

4) Monitors and keeps up with marketing and competitor trends, topics, articles, and news to be shared as learnings within the team or to the brand’s social communities.

5) Helps in managing all our SM channels and review sites.

6) Documents processes, strategies, and campaigns for internal and external reference.

7) Delivers high-quality results on projects of low complexity; output meets and/or exceeds established timelines.

Email Marketing Execution & Analysis

  • Assists in the development and management of email marketing initiatives. 
  • Helps manage and execute email campaigns.
  • Updates creative briefs for asset requests and monitors JIRA tickets.
  • Conducts email proofing to check all email campaigns and flows are precise and flawless prior to deployment.
  • Assists in performance tracking and reporting for stakeholders on a weekly basis.
  • Assists in launching email campaigns and influencer vetting.

Other Duties & Responsibilities

  • Performs other duties that may be assigned from time to time.

What we’re looking for:

  • Bachelor’s Degree in Marketing or any related field.
  • Minimum of one (1) year of relevant experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email List any desired skill set. 
  • Proficient in MS Office – Outlook, Word, Excel, PowerPoint.
  • Experience in Marketing is not required but is definitely a plus..

Location: The Engagement Marketing Analyst (Contractual) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. Additionally, our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

Our must-haves:

  • Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual position with no benefits included.

Duration: This post will run for six (6) months only.

Hardware Provision: Company-issued Laptop will not be provided.

Qualifications

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2d

U.S. UI/UX Designer, Zoic Labs

agilejirafigmaDesignUI/UX designPhotoshopuiUX

Zoic Studios is hiring a Remote U.S. UI/UX Designer, Zoic Labs

U.S. UI/UX Designer, Zoic Labs - Zoic Studios - Career PageSee more jobs at Zoic Studios

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2d

(Sr.) DevOps Engineer - Fully Remote

agilejiraazurec++python

Zealogics.com is hiring a Remote (Sr.) DevOps Engineer - Fully Remote

(Sr.) DevOps Engineer - Fully Remote - Zealogics.com - Career Page var DV_DEPUTY = ""; var DV_APP_ROOT = ""; var DV_ID = "D98hnL5EvW";

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2d

Digital Delivery Lead

agile10 years of experiencejiraazureUXc++

Veracity Consulting Group is hiring a Remote Digital Delivery Lead

Digital Delivery Lead - Veracity Consulting Group - Career PageEnsure the team understands the “why” behind the project and drive true business ou

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2d

Business Analyst (hybrid)

ZirousWest Des Moines,Iowa,United States, Remote Hybrid
jira

Zirous is hiring a Remote Business Analyst (hybrid)

Zirous is an accomplished tech firm based out of West Des Moines, IA. For over 35 years, Zirous has been committed to executing best practices and going above and beyond industry standards to provide viable solutions for customers in all things data & analytics, marketing technology, cloud adoption, enterprise integration, identity & access management, custom application development, and extended reality.

Zirous is seeking a Business Analyst who is eager to work with a variety of projects and to continue to develop their expertise. This role will primarily focus on the implementation of Identity & Access Managementproducts.

Zirous has been acclaimed for its outstanding workplace environment as a Top Workplace in the State of Iowa for several years. Additionally, Zirous was a finalist for the prestigious Best Technology Company Culture of the Year award by the Technology Association of Iowa. Join our fantastic team today!

What you'll be doing:

  • Work on a variety of projects as a full-time consultant - length of projects and types of client industries will vary.
  • Act as the liaison between the client's team to gather and understand business and technical requirements, and the internal Zirous technical team to build out the requirements.
  • Take the lead role in:
      • Presenting proposals to clients
      • Eliciting requirements
      • Translating and simplifying requirements based on client needs
      • Defining project scope and objectives, prioritizing client business needs
      • Identifying manageable tasks and segmenting those into multiple project phases
      • Creating requirements documentation
      • Managing the entire implementation of the project and communicating appropriately to all Zirous team and client team members
      • Validating solution has fulfilled the requirements
      • Designing, reviewing, and executing test cases
      • Designing, reviewing, and executing process change management
      • Designing, reviewing, and executing training related to technology solution
      • Leading kickoff meeting with clients, identify field mapping requirements, map fields between systems, and test integrations
      • Creating presentations and other documentation for client projects
  • Play a key role in:
    • Designing technical solution to meet requirements
    • Overseeing the implementation of requirements
    • Managing project’s scope, acceptance, installation and deployment
  • Work closely with Project Managers and Technical Leads to ensure successful project implementation.
  • Lead project flows through task management tools such as Jira, Trello, or other software.
  • Provide ongoing support to clients as needed post implementation.
  • Other duties as assigned.
  • Have the ability to create your career!

Location:This position will work in a hybrid model with both work from home (remote) days each Monday and Friday, as well as on-site days at the West Des Moines, IA office each Tuesday, Wednesday, Thursday. Candidates outside of the Des Moines, IA metro may be considered for a primary remote position based on previous experience.

What to expect:

  • To work independently on your individual tasks, but also work as part of a team on a variety of client projects. Your input is wanted and needed - team collaboration is key.
  • To work alongside some of the smartest people you'll ever know. You'll learn from them, and they'll learn from you.
  • The opportunity to join the z|Think Tank, an elite internal group that generates new business ideas and services Zirous can offer. You’ll have the ability to grow and lead our business offerings.
  • LOTS of perks: catered lunches, snacks, beverages, social hours, on-site gym & shower facility, small group activity options outside of work (think axe throwing, bowling, pickleball, go-karts, and more), and a flexible work schedule with the ability to work remotely and in the office.
  • Recognition for a job well done! Employee of the Month and Employee of the Year awards with bonus amounts for each.
  • Company-wide lunches on-site and remotely.
  • Lunch and Learns (throughout the year we educate each other on different industry topics).
  • Casual dress - jeans, sweatshirts, and flip flops are all acceptable while in our office or while working from home. 
  • Professional development opportunities: certifications, continued education, speaking engagements, etc.
  • Much, much, more!

  • Bachelor’s degree in Business Analytics, Information Systems, Computer Engineering, Software Engineering, Supply Chain Management, Computer Science, Management Information Systems, or in a related field or equivalent work experience.
  • 5 + years of business analysis experience working as a liaison between technical and non-technical teams.
  • Experience in gathering business requirements from the very beginning of a project and leading the project to a successful completion.
  • Knowledge of Java and other object oriented programming.
  • SQL a plus.
  • Previous experience with Identity and Access Management solutions a plus.
  • Previous experience with governance tools such as Oracle, SailPoint, Okta, and Netwrix/Stealthbits a plus.
  • Has demonstrated ability to interact with clients in order to maintain good standing, which includes, but is not limited to, facilitating meetings to gather requirements, documenting business needs and leading status updates. The ability to successfully engage in multiple initiatives simultaneously is a must.
  • Clear and concise written and verbal communication skills. You can articulate complex technological concepts to engineers and developers and translate for non-engineers/developers. You are adept at navigating technical conversations with both team members and clients alike.
  • Must have analytical ability, leadership skills, good judgment, and the ability to work effectively with clients and staff.
    • Contributing to the success of a high caliber team
    • Competitive salary and benefits package including 401(k) match
    • An environment that fosters personal and professional growth
    • Hybrid model of in-office and work from home days each week
    • Flexible scheduling
    • Opportunities to work on exciting and varied projects
    • Flexible time off (FTO) - Unlimited time off - take what you need while still supporting your team members and Zirous
    • Paid holidays
    • Cell phone subsidy and discounts through Verizon
    • We value our employees' personal time, career desires and life goals

Zirous is an equal opportunity employer functioning under an Affirmative Action Plan.

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2d

ServiceNow Business Analyst | Req#3451

ActioNet, Inc.Remote, United States
agile3 years of experiencejiraDesignazure

ActioNet, Inc. is hiring a Remote ServiceNow Business Analyst | Req#3451

Description

ActioNet has an immediate opportunity for aServiceNow Business Analyst.ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

As a Business Analyst for the ServiceNow platform and applications, responsibilities involve applying User-Centered Design principles, conducting design workshops to define project goals and requirements, and analyzing and documenting business processes. Additionally, tasks include providing recommendations for process improvement, leading the development and documentation of project requirements, and planning and delivering training sessions for platform and application users.

 

Primary Responsibilities: 

  • Business Analyst for ServiceNow platform and applications.
  • Apply and facilitate User-Centered Design process andprinciples
  • Conduct design workshops for ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for continuous delivery pipeline. 
  • Conduct a thorough analysis,reviewand document client’s designated business processes.
  • Provide recommendations and implementation strategies for improving business processes, procedures, and workflows.
  • Lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in ServiceNow Strategic Portfolio Management (SPM) application.
  • Plan, lead, maintain, and deliver ServiceNow platform and application web-based and on-site training.
  • Perform other duties as required.

Required Job Experience: 

  • Two years of demonstrated experience and ability to lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content for continuous delivery pipeline.
  • Demonstrated proficiency in leading User Centered designprocesses basedexamples of phases, best practices and results.
  • Conducted multiple design workshops to define and prioritize application epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content. 
  • Conducted multiple analysis, reviews, and provided recommendations and implementation strategies for improving business processes, procedures, and workflows.
  • Demonstrated abilities to lead development and maintaining epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in an agile tracking tool (e.g. ServiceNow SPM, JIRA, AzureDevOpsor other similar tools).
  • Demonstrated abilities to manage successful completion of all assigned Business Analyst tasks.
  • Degree inComputer Science, Engineering, Business, Management or equivalent experience or certifications.

 

Preferred Experience (nice to have):

  • Training, knowledge, and certifications from ServiceNow, Project Management Institute, Agile, Scaled Agile Framework, ITIL, and other vendors.
  • Preferred,  Candidates with 2-3 years of experience supporting a government entity (federal, SLED, or local).
  • Preferred, Candidates that currently hold a clearance with the government or have held a Public Trust in the last 3 years.
     

 

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, CyberSecurityand IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier TrustedInnogrator!


Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).  We have98% of Customer retention rate. We are passionate about the inspirational missions of ourcustomersand we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As anActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools tobe successful; all you need to do is bring your best ideas, yourenergyand a desire to develop your skills, experience and career.  Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

 

 

 

 

 

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