As Operations Manager at Britannic Explorer, a Belmond Train, you are part of a team that provides administrative, operational and guest relations management for the business unit. In this role, you will have a particular focus on journey planning (route management, excursion operations, route viability), guest planning (allocations, special requests, diets, communication, travel support) and guest relations services. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Handling administrative tasks, operational details, bookings, and supplier relationships to facilitate smooth train operations and exceptional guest experiences.

• Supervising and managing Operations team members and ensuring a culture of open, timely and effective communication between all teams.

• Producing and distributing accurate, detailed departure administration, including guest manifests.

• Ensuring smooth running of check-in arrangements.

• Managing new charter requests and producing proposals if required.

• Making and confirming all bookings regarding visits and entertainers.

What You Bring:

• Applicants must have eligibility to work in the UK.

• 2-4 years’ experience in a similar role, preferably within the luxury hospitality industry.

• Proven leadership ability and experience in handling, coordinating and motivating different teams.

• Demonstrated ability to be innovative and creative.

• Good understanding of financial principles and knowledge of the travel trade industry in both domestic and international sectors.

What We Offer:

At the Britannic Explorer, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Health & Dental insurance plans

• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.

• Group Income Protection - Group Life Insurance - Employer contribution pension

• Team social events

• Wellness programme throughout the year

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Britannic Explorer, a Belmond Train, United Kingdom, takes to the rails from July 4, 2025. Paying homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three- and six-night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a Bar, Observation Car and Wellness Suite.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The Britannic Explorer is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

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As Legal Counsel, Commercialat our Global Office, you are part of a team that brings the legend of Belmond to life. You will report directly to the Director of Legal providing and overseeing effective commercial legal support across the global business. If you are looking to become a trusted adviser to our global functions and divisional business leaders, this is your moment.

Primary Responsibilities Include:

• Drafting, reviewing and negotiating a wide range of contracts with a focus on agreements for PR and Marketing, Operations, Sales and IT including agreements with SAAS and Cloud service providers, other service supplier contracts, location filming agreements, events contracts, contracts with Belmond’s distribution channels and sponsorship agreements, among others.
• Prepare and update contract templates in order to maintain an up-to-date repository of contracts beneficial to key stakeholders and provide regular training to stakeholders across the business including training on how to use contract templates and key legal issues that are relevant to their role within the business.
• Keeping Belmond’s booking terms and conditions (available on Belmond.com) up to date.
• Assist the Director of Legal, Commercial and the General Counsel in implementing and improving processes maintaining engagement with internal stakeholders and providing accurate and timely legal advice to support Belmond’s business objectives.
• Supporting the Director of Legal, Commercial in managing Belmond’s trademark portfolio, third party trade mark licences and providing support to the web development team on domain name issues.
• Monitor, assess and highlight specific legal risks to Belmond in relation to contracts and keeping the team updated.
• Supporting the Director of Legal, Commercial in providing training on and promoting compliance with Belmond’s contract policy as well as suggesting and preparing updates to the policy and process when required
• Manage contract databases and files.
• Manage and oversee the DocuSign electronic signature software including administration and training for departments.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• An early application is encouraged as the position may close if a large volume of applications is received.
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• We will be moving offices to Wogan House, 99 Great Portland Street, London W1W 7NY in late 2024. Wogan House has undergone comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.

The Belmond & LVMH Family  

The Belmond global collection of iconic hotels, trains, safaris and river cruises is proud to be part of LVMH, all creating exceptional experiences worldwide. When you join Belmond, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 47 properties spread across 28 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urban icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

What you bring:

• A qualified solicitor in the UK with at least 3-years PQE.
• Experience as an in-house lawyer with a focus on commercial law.
• Strong legal drafting and negotiating ability.
• Ability to work collaboratively in a small yet dynamic team.
• Ability to build effective professional relationships with corporate and international teams, managers and senior management.
• A demonstrable interest in the travel and hospitality industry.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

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As a Sustainability & Compliance Coordinator at Royal Scotsman and Britannic Explorer, both Belmond Trains, you are part of a team that manages and facilitates the development, implementation, monitoring and improvement of sustainability policies for the assigned business units. In this role, you will be responsible to the Operations Manager and based across both Scotland and London. This is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Monthly reporting on EarthCheck system, ensuring accurate data input and meeting auditor requirements.

• Supporting the team in achieving ambitious sustainability targets.

• Reporting annual figures in the LVMH Cascade system.

• Initiating and supporting sustainability initiatives and goals related to energy use, water and waste.

• Researching and implementing new recycling and energy-saving programs to advance sustainability policies.
• The Company may require you to work at another location on a permanent or temporary basis, at its reasonable discretion, ensuring compliance with UK employment law.

What You Bring:

• Applicants must have eligibility to work in the UK.
• Experience in a similar role is an advantage.

• Relevant management or field/industry related diploma or degree.

• A diploma or relevant certificate from a recognised tertiary educational institution.

• Demonstrated ability to be innovative and creative.

• Exceptional communication, organisational and administrative skills.
• The Company may require you to work at another location on a permanent or temporary basis, at its reasonable discretion, ensuring compliance with UK employment law.

At Royal Scotsman and Britannic Explorer, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Health & Dental insurance plans

• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.

• Group Income Protection - Group Life Insurance - Employer contribution pension

• Team social events

• Wellness programme throughout the year

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

This is your moment. Apply today!  

About Us

Royal Scotsman, A Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers. Interiors marry Edwardian elegance with country-house comfort. Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa. Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.

Britannic Explorer, A Belmond Train, United Kingdom, takes to the rails from July 4, 2025. Paying homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three- and six-night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a Bar, Observation Car and Wellness Suite.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

Royal Scotsman and Britannic Explorer are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

See more jobs at Belmond

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As a Guest Experience Coordinator at the Royal Scotsman, A Belmond Train, you are part of a team that coordinates all aspects of guest services operations. In this role, you will be responsible for guaranteeing top-quality service and guest satisfaction. Working closely with the Guest Services Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Facilitating guests’ communication and ensuring their requests are handled appropriately.

• Ensuring guests’ profiling is accurate and up to date.

• Supporting and assisting with guests’ reservations.

• Coordinating any transport requests for guests and facilitating check-in and departure processes.

• Providing administrative support for the operation of the Royal Scotsman.

What You Bring:

• Applicants must have eligibility to work in the UK.

• Previous experience in a similar role, preferably within the luxury hospitality industry.

• Relevant qualifications in hospitality management, tourism or business studies.

• Demonstrated ability to be innovative and creative.

• Exceptional communication, organisational and administrative skills.

• Working knowledge of MS Office.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Health & Dental insurance plans
• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
• Group Income Protection - Group Life Insurance - Employer contribution pension
• Team social events
• Wellness programme throughout the year

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Royal Scotsman, a Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers. Interiors marry Edwardian elegance with country-house comfort. Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa. Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.

 With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

Royal Scotsman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

See more jobs at Belmond

Apply for this job

Belmond is a collection of more than 50 iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Expressand Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, withexperiences ranging from gliding through Thailand’s emerald jungles to riding on horseback throughthe Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless.Join us and achieve the truly exceptional.

The Belmond Travel Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams for seamless handovers and communications of guest preferences.

Belmond Travel Advisors will personalize each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile.

In addition to the day to day of reservations the Belmond Travel Advisor team will each individually manage a small portfolio of VIGs via the Clienteling APP. They will be responsible for ensuring we nurture and retain our top guests, directly contributing to Belmond’s goal of higher guest repeat and retention rates.

Primary responsibilities include:

• Be a true seller and champion for all Belmond products across the full portfolio and be able to accurately describe, promote and convert on any product a guest wishes to book at
• Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved.
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
• Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
• Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner
• For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan
• Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests
• Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.
• Show expertise in all systems required to carry out day to day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub. Be true champions of systems and technology that aid the guest experience and journeys
• Ensure our guest profiles are kept up to date and accurate as possible. Take ownership for each guest interacted with to capture all information and ensure it is entered correctly into the necessary systems. Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible
• Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival
• Suggest enhancements or new ways of working within the systems where a process can be improved on
• Be a true owner and gatekeeper for InfoHub ensuring it is up to date with rich and relevant information in order to be able to provide guests with all the details and information they would need both to confirm a reservation and prior to stay.

The role is a fully remote, work from home position. Candidates should be located near the West Coast/Pacific Time Zone of the US. Candidates residing in the states California, Colorado and Washington will not be considered.

The Belmond & LVMH Family

The US Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

What you'll bring:

• Minimum of a Bachelors Degree and one year experience in hospitality, hotel operations or customer service required. College degree in a Hospitality major preferred.
• Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Preference will be given to those with the ability to communicate in Spanish.
• Excellent verbal and written skills, listening skills and questioning techniques.
• Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
• Ability to accommodate a flexible work schedule.
• Understanding of the luxury hotel environment.

This is your moment. Apply today!

What We Offer

At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.

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As Data Managerat our Global Office, you are part of a team that brings the legend of Belmond to life. You will be responsible for managing the journey of the company’s data including revenue, guest information, customer satisfaction, marketing campaigns and many more. You will take the lead in ensuring accuracy and efficiency along with sound governance. If you are looking to be a part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Onboarding of new data sources in our data platform in collaboration with IT, Data Science and Business Insight teams.
• Collaborate with Project Managers for ongoing and future projects involving the data platform and CRM.
• Identify and implement improvements to ensure our data is always accurate and complete.
• Provide tools to monitor and improve data accuracy and completeness.
• Manage the day-to-day running and enhancements to the global infrastructure.
• Work with stakeholder teams of Digital, Brand & Marketing, Commercial and Sales teams to ensure that their data needs are met.
• Responsible for setting up processes to ensure long term data accuracy.
• Collaborate and communicate with local operational teams, IT departments and Data Owners/Stewards/Custodians.
• Ensure stringent data protection policies are always adhered to.
• Drive designated data focused projects and initiatives.
• Main stakeholder of the relationship with vendors and third parties relating to the CRM platform.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• It is expected that the application deadline will be 11 November 2024. However, an early application is encouraged as the position may close sooner if a large volume of applications is received. You may apply after this date but priority will be given to applications received by the deadline.
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• The Global Office is currently based at Victoria House, Bloomsbury Square, London. From late 2024, we will be moving offices to Wogan House, 99 Great Portland Street. Wogan House is currently undergoing comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.

The Belmond & LVMH Family  

The Belmond global collection of iconic hotels, trains, safaris and river cruises is proud to be part of LVMH, all creating exceptional experiences worldwide. When you join Belmond, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 47 properties spread across 28 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urban icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

What you bring:

• A Bachelor's degree in a relevant field such as Business, Economics, Mathematics, Statistics, Data Engineering, Data Science or equivalent experience.
• Experience with Salesforce data.
• Experience with Google Cloud Platform (Big Query).
• Experience of managing multiple projects concurrently.
• Experience in data engineering.
• Experience in data governance.
• Coding experience using SQL, Big Query and/or Python.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

 We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

See more jobs at Belmond

Apply for this job