We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as a Senior Product Owner working out of your home office in the United States.

We are seeking an exceptional Senior Product Owner to join our team, specializing in the Sales Journey (lead to opportunity) in an Enterprise Applications environment (the lead to cash Salesforce.com ecosystem). As the Senior Product Owner in this role, you will act as the customer proxy, serving as the bridge between our business stakeholders (Sales, Marketing, Finance, Order Management, etc.) and the SAFe Agile technical team. Working closely with the Product Manager, you will create and translate the product vision and strategy into a well-defined and prioritized backlog of user stories, with a strong focus on leveraging enterprise applications to enhance the sales journey.

The Senior Product Owner will operate in an Enterprise Applications environment where they will be responsible for Applications within their assigned value stream (Salesforce, Salesloft, LeanData, etc.). They will facilitate detailed and strategic conversations with the Product Manager, Stakeholders, Developers, etc. to organize, lead, and execute project and enhancement objectives. The Senior Product Owner should have excellent logic and problem-solving skills, a natural desire to explore the breadth of applications functionality, and must communicate effectively to present complex problems, data, and potential solutions.

WHAT YOU WILL DO IN THIS ROLE:

• Interpret our business needs, product strategy and vision to the technical development teams to ensure we build the right applications for the dynamic enterprise go-to-market opportunities; through completing continuous stakeholder research and assessment activities, building user insights into all stages of the planning and execution processes, and ensuring continuous validation of features and stories with stakeholders throughout the development lifecycle.
• Synthesizes information across vision, roadmap, and program backlog for the team(s).
• Working closely with the Product Manager, triaging stakeholder requests, identify user pain points and champion solutions that improve value that users derive from the application(s).
• Contributes to Enterprise Application Strategy and Roadmap, taking ownership of the Lead to Opportunity aspects of this roadmap. Presents to stakeholders and end users.
• Acts as the voice of the user to the SAFe Agile team and drafting the team(s) specific objectives for the upcoming Program Increments (PI) and sprints, works with the team to decompose SAFe Agile epics into user stories and provides clarity on scope to aid the team with design and effort estimates, drives Sprint goals and content through prioritized backlog, ensures definition of “ready” is validated through proper acceptance criteria, tests, quality, fitness for use and supports the definition of done.
• Owns the backlog for the SAFe Agile team(s) which includes collaboration w/ PM, PO’s, Architects, etc. to ensure the proper sequencing of backlog items based on program priorities, events, technological implications, outcomes of PI and Sprints and dependencies with other teams; may also prepare and produce PI System Demo to fold the feedback into the Team/Program backlog. Manage product backlog execution risks and escalate to PM as needed.
• Responsible for User Story prioritization, refinements, elaborations, story acceptance criteria, ensuring stories are clear, unambiguous as determined by the SAFe Agile Team(s).
• Anticipates changes to supported third-party products’ lifecycle for the area of managed competence, updates the product backlog to ensure timely acceptance.

• Proven experience as a Product Owner or similar role, with a focus on Lead to Cash Enterprise Applications domain
• Deep understanding of Enterprise Applications tools and their application within the sales process
• Ability to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
• Proven ability to articulate and execute against a strategic roadmap
• Ability to lead others in solving complex problems using strong analytical skills and capable of deriving insights from stakeholder feedback and system data.
• This role requires cross-functional engagement, we are looking for proven ability to illicit input and dedication from teams outside of their span of control
• Excellent communication and stakeholder management skills, able to collaborate effectively with cross-functional teams and stakeholders
• Familiarity with SAFe Agile methodologies and experience working in a SAFe Agile development environment
• Ability to prioritize and manage a well-defined backlog, ensuring on-time delivery of valuable features
• Passion for delivering outstanding stakeholder experiences and driving user adoption by communicating complex concepts with non-technical users, anticipating potential objections and being able to influence peers and leadership.
• BA/BS in a relevant field; additional certifications in Salesforce and SAFe Agile methodologies are a plus

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Description

Our Story
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

• Supports M&A team on various acquisition and integration projects
• Owns program management activities for active integrations, including master planning, status tracking, reporting, and meeting facilitation
• Meets regularly with integration teams to maintain continuity across integration projects
• Helps integration teams translate deal objectives into specific execution plans
• Serves as lead project manager for key workstreams, which may vary based on specifics of each acquisition
• Analyzes requirements and documents core business processes
• Provides regular updates and reports to integration teams and executive sponsors
• Manages risks and issues, escalating to leadership where necessary
• Works closely with the M&A and IMO leaders to improve and enhance integration assets

• Complete onboarding process
• Familiarize yourself with the business, organization, and core systems
• Learn the integration approach and process, including the integration playbook, best practices, and key activities
• Develop initial understanding of our M&A strategy and key value drivers
• At the rate we make acquisitions, you’ll also start to participate in a secondary role on an in-flight acquisition

• Complete training on integration approach and process
• Start owning program management role for an active integration in a leading role
• Manage master integration plan and oversee status tracking
• Meet regularly with integration teams to understand progress and connect dots across the integration program
• Report out on integration status to integration teams and M&A leaders

• Project manage multiple M&A initiatives simultaneously at various stages in the integration process
• Deeply understand the integration playbook, objectives, and artifacts
• Build relationships with functional leads and serve as trusted project manager on key integration projects
• Be ready to fully own the end-to-end integration process for small and/or medium-sized acquisitions
• Identify potential integration pitfalls and implement mitigation plans
• Support M&A team efforts to improve and enhance integration process and playbook

• 3-7 years experience in M&A or similarly demanding environments
• Experienced in supporting system transition and data migration projects, preferably with hands-on experience in Salesforce
• Ability to work in a fast-paced, dynamic, and ambiguous environment
• Experienced in collaborating with cross-functional and international teams
• Ability to work independently on day-to-day initiatives with appropriate support from manager and M&A teams
• Apply practical experience with communications, culture, and change management
• High attention to detail with strong facilitation and organization skills
• Strong desire to keep learning new things
• You get things done

Description

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

Description

About the role

Ziff Tech Group is seeking a passionate, results-oriented individual to join our monetization team as an Account Executive, Commerce. Working across multiple publishing brands (PCMag, Mashable, AskMen, and Lifehacker), you will report to the Director of Commerce and be a key contributor to the sales process. In this role, you will be responsible for acquiring new partnerships, managing an assigned book of partners, partnering with affiliate networks and agencies to ensure the overall success of client goals, and developing media plans to meet clients’ needs.

Role responsibilities

• Build relationships with 30+ established partners ranging from retail and tech to lifestyle brands/products. Effectively communicate Ziff’s solutions and value.
• Actively manage a Salesforce pipeline to achieve defined revenue goals and track partner/account updates.
• Manage the complete sales cycle from prospecting, pitching, closing, optimizing, and renewals.
• Work with designated Customer Success Manager for campaign management including content approvals, quarterly business review decks, and meetings.
• Identify opportunities to collaborate with the full monetization group (think big-picture strategic partnerships) to structure programs that span display media, licensing, and branded content.
• Communicate with Operations, Finance, and Legal team members for all things related to your assigned account/partner list.
• Participate in Editorial, Product, and Marketing meetings to contribute feedback and ideas through the lens of partnerships and commerce optimization.
• Handle onboarding (tracking notifications, reporting set-up, Finance requirements) and communication about new partnerships with internal stakeholders.
• Regularly meet with affiliate network platforms, technologies, and agencies to ensure an understanding of Ziff Tech solutions and build relationships at a leadership level.

Requirements & qualifications

• Minimum 4 years prior experience in a sales, partnerships, or affiliate marketing position (media/publisher experience a bonus!) 
• BA degree or equivalent
• Experience owning a quota for a book of business
• Proven track record of success in hitting sales targets and goals
• Experience negotiating CPA/CPC/CPL-style partnerships. 
• Familiarity with major US affiliate networks: Impact, Rakuten, CJ, etc. 
• You like to hustle, have fun and learn in a dynamic and fast-paced atmosphere
• You enjoy working with a variety of teams at all levels of an organization
• Experience using Excel, PowerPoint, Salesforce (or other CRM), and data analytics tools such as Tableau and Looker
• You have outstanding organizational skills and the ability to multitask to effectively prioritize and manage workflow
• You’re a self-starter, and you love improving processes and efficiencies

Perks and Benefits 

• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
• Flexible vacation / paid time Off
• Charitable giving programs that include paid time off to volunteer and donation match
• Family planning programs like MAVEN Fertility Concierge
• Pregnancy and paid parental leave (up to 16 weeks)
• 401K savings plan with employer match 
• Employee stock purchase program (ESPP)
• Wellness programs: gym reimbursement, Noom, and Headspace subscriptions
• Hybrid, remote, and flexible work arrangements
• Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!

About Ziff Davis:

Ziff Davis is a leading global digital-media company operating in four core verticals: Technology,

Gaming, Healthcare and Shopping. Its brands PCMag, Mashable, IGN, Everyday Health,

AskMen, RetailMeNot, Offers.com, TechBargains, BlackFriday.com produce and distribute premium content across multiple platforms and devices. Ziff Davis delivers advertising, performance marketing, data services and licensing solutions to thousands of clients worldwide. Ziff Davis publishes in 25 languages and successfully partners with local publishing operators across 114 countries.

***In terms of logistics, all interviews will take place over phone or video due to the ongoing coronavirus pandemic***

Ziff Tech Group is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway. We're flexible on location wherever possible - we are aWork From Anywherecompany. We don't believe in a "perfect" candidate. If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.

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Description

About Benefitfocus:​

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

Job Description:

The Benefitfocus Administrative Services solution removes administrative work from Employer customers by providing solutions and management of ACA Compliance, COBRA Administration, QMCSO Administration, Consolidated Billing, Eligibility Verification, and Fulfillment Services.  

The Consultant is responsible for the centralized management of analysis and auditing activity in support of key Administrative Services customer goals and objectives. This role involves extensive interaction with key clients, intra- and inter-department peers, and leadership as it relates to systems engineering, product development, and process improvement. Analytical and consultative skills are critical to the success of this role.

Responsibilities:

• CUSTOMER SUCCESS. Responsible for coordinating the overall success of the client relationship and health in partnership with the Customer Success Manager for Admin Services products.

  • Participate in regular client calls, own escalations, the overall resolution, as well as, responsible for responding timely to clients via cases, phone and/or emails.
  • Assess, maintain and monitor client health and client specific updates on a monthly basis in salesforce.
  • Responsible for reviewing, discussing and tracking Client SLAs.
  • Participate in Client RFPs, RFIs, Credit Requests and Retention discussions, supporting our inside sales associates as well as Customer Success Managers.
  • Responsible for any ad-hoc custom requests.
  • Assist with platform demos and navigational support.
  • Manage, maintain and/or create client specific standard operating procedures and client specific operation guide(s).

• ISSUE & CASE MANAGEMENT. Responsible for managing the overall client cases related to any of the Admin Services products.

  • Responsible for having a general understanding of all incoming client, member or vendor cases and/or inquiries on a daily basis.
  • Provide regular status updates for issues that cannot be resolved immediately via cases, phone and/or emails.
  • Compile & maintain client-specific requirements, processes and procedures.
  • Triage escalations from internal teams and/or clients directly. Responsible for root cause analysis as well as participation in resolution activities.

• IMPLEMENTATION. Responsible for assisting with onboarding/implementing net-new clients within assigned book of business as well as existing clients who purchase additional products and/or services as part of our Business Restructuring Services (BRS).

  • Participate and Support the Implementation Consultant on client implementation calls internally as well as externally.
  • Assist with gathering & documenting client-specific requirements, processes and procedures.
  • Responsible for training client on platform support through demos, hands-on trainings and outlining ongoing support.
  • Assisting with project updates in Salesforce, and providing regular status updates.

• OPEN ENROLLMENT. Responsible for the overall project as it relates to the Admin Services Products, which includes the timeliness of the execution of the OE project.

  • Responsible for joining Client calls on a regular basis to review and discuss the overall project timeline, risks and overall tasks.
  • Review (and compile as needed) client-specific requirements, custom requests and processes.

• TERMINATIONS. Responsible for offboarding tasks for clients who terminate Admin Services Products with Benefitfocus.

  • Coordinate with internal teams as appropriate with regard to tasks related to terminating products.
  • Communicate with vendor(s) and follow procedures for terminating client in vendor system.
  • Supporting client with new TPA conversations.
  • Providing all required offboarding timeline and documentation.

• Minimum 3 year working in the benefits industry managing clients.
• Working knowledge of COBRA, Direct Billing, Consolidated Invoicing and CDH products.
• Exceptional verbal and written communication skills.
• Must have strong project management, relationship management, critical thinking, problem solving, organizational and strategy skills.
• Bachelor’s degree preferred or equivalent job related experience.
• Required Microsoft Office Suite

**For internal associates, this is the equivalent of a Consultant III, (IC7), role.** 

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

Description

Our Story

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity

Reporting to the Manager of Solutions Consulting, the Senior Solutions Consultant serves as a trusted advisor and process consultant within our Workflow solution. Working with law firms and their transaction teams, our Senior Solutions Consultants assist in transforming manual deal processes, like tracking document revisions and reviewing signatures, into automated processes that enable legal professionals to close deals more quickly and efficiently.

A Day in the Life

• Provide best practice guidance to end users of our Kira and Transact products
• Develop ROI initiatives to drive end user engagement, maximize product adoption, and deliver value
• Advocate for transformational change in the legal profession by demonstrating how our software replaces manual, monotonous processes
• Research, produce, and deliver training and certification programs
• Align internally with Sales, Product, and Marketing to share success stories, insights, and key OKR’s that drive our product forward

Role progression

Within 1 month, you will:

• Complete New Hire Onboarding including eLearning courses and role specific training
• Review and understand your assigned customers
• Learn best practices, processes, and business tools that enable us to be successful, including Salesforce, Gainsight, Microsoft Outlook and Tableau

Within 3 months, you will:

• Provide guidance to assigned accounts and understand their definition of success
• Begin aligning cross-functionally on success plans for end user engagement, adoption, and growth
• Deliver guidance on optimal utilization of our platforms for all phases of a legal transaction, including due diligence, document negotiation, signings, and transaction closings

Within 6 months, you will:

• Become the trusted advisor for your designated accounts and independently conduct customer phone calls and virtual meetings
• Engage with legal professionals at the partner and non-partner levels
• Be a key contributor to departmental QBRs
• Facilitate programs to drive end user engagement, maximize product adoption and deliver value as a measure of ROI

About You

• Experience working within a law firm or within the legal field
• Inquisitive and adaptive team player able to listen and empathize with customers
• Pro-active in working with customers
• Comfortable with and patience for individual learning aptitudes
• Ability to diligently problem solve and trouble-shoot problems independently
• You get things done and routinely meet metric-based goals
• Preferred locations: CAN, US, or UK

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].