About the Role:
Maple is a unifying workforce management suite across product modules (scheduling, time & attendance, and payroll, with more to come), purpose-built for long-term care and designed for a modern, flexible workforce. With a single suite, we will help nursing homes transform their labor operations and streamline costs. We will also help healthcare workers access new opportunities and build financial health.

We started building the product in early 2023, launched to our first customers in May, and have seen rapid growth since then. We are currently being incubated within Clipboard Health (think of us as a startup within a startup), but are planning to be spun out as a sibling company in the coming months. 

We are now expanding our Strategy & Operations team! Maple is looking to add individuals who will contribute to our continued growth by owning S&O projects, managing implementations and launches with new accounts, ensuring adoption among our customers, and identifying and driving growth opportunities within our customer base. If you’re a Swiss Army knife generalist who thrives on learning, and you’re looking for an opportunity to make a significant impact, this role could be a perfect fit. 

For the first 3 months, this role will be primarily focused on:

• Own Strategy & Operations projects: Develop and deliver strategy & operations projects to drive growth across existing and new Maple customer base. This can include: a) designing and executing on operational processes to ensure excellent customer experience (e.g., onboarding, training), b) experimenting with new product ideas, and c) experimenting with new go-to-market motions
• Account management: Lead new account onboarding process to ensure successful implementation and launch of Maple’s software platform; collaborate with internal teams to meet key requirements and timeline milestones; serve as the customers’ primary point of contact, holding regular check-ins and business reviews; provide exceptional customer support during and post-implementation, by addressing inquiries and helping solve problems.
• Stakeholder engagement & relationship management: develop and maintain strong relationships with key stakeholders and decision makers at the customer level to ensure alignment of all parties (corporate / ownership, management, staff, etc.).
• Product training & launch: lead and host kickoff training and support to customers to help drive engagement and ensure successful adoption of Maple’s products. 
• Serve as the ‘voice of the customer’ and advocate for key features to include in our product development roadmap, while appropriately prioritizing requests based on customer and Maple’s objectives.  
• Identify growth opportunities through upsell and referrals: continuously monitor and analyze customer usage and engagement data to identify opportunities for upselling additional features, modules, or services. 
• Manage Support Channels: Oversee and manage support channels, including email, phone, and online chat systems.

Qualifications

• 1+ years experience in a results-driven professional environment (e.g., high-growth or early-stage startup, sales/business development, account management, strategy, consulting, project management, etc.)
• Excellent written and verbal communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Strong project management skills, with a track record of structuring, owning, and leading business critical initiatives with excellent attention to detail
• Exceptional problem-solving skills and the ability to provide quality service, handle customer inquiries and issues promptly and with professionalism. 
• Highly driven and tenacious individual with a strong sense of urgency (speed is our advantage), execution focus, and ability to excel in a fast paced, dynamic and intense environment
• Must be based in North America, with ability and willingness to occasionally travel
• Experience in customer facing roles and with CRM software (e.g., Salesforce) is not required, but a plus

Why you should apply:

• Do great work that matters, in healthcare, for customers who could really use your help.
• Join a small, tightly knit team that really enjoys holding each other to high expectations and has a good time doing it.
• You’ll experience the fast pace of a high-growth tech startup and have room to make meaningful impact
• Competitive pay
• Unlimited PTO

The leader of Revenue Ops is a key strategic partner to the Revenue Leadership Team. This individual will play a pivotal role in facilitating seamless coordination among Sales, Customer Success, Marketing, and Finance, serving as an essential cornerstone for the entire Revenue Leadership Team.The VP of Revenue Operations will oversee strategy, analytics, insights, and planning.

Reporting to the CRO, this leader will be a key strategic business partner to design strategies to accelerate ExecOnline growth, strengthen our go-to-market operations and drive efficiency. The VP of Revenue Operations will excel in business understanding, proactively leveraging data and performance metrics to drive growth and efficiency, while also building and motivating a high-performing team.  Additionally, they will participate in forecasting, planning, territory management, systems and incentive compensation.

This individual excels in cross-functional communication and collaboration and thrives on leading strategic projects for both short-term and long-term business transformation. With a knack for attracting and motivating high-impact teams, they are also adept at multitasking and excel in fast-paced, occasionally ambiguous environments.

Responsibilities

• Establish and maintain operating cadence/rigor across all field functions to ensure the health of the business including forecast accuracy, funnel analysis, pipeline management, QBRs
• Build and lead a high-performing, global team across Sales, Marketing, and CS ops; including hiring, inspiring and developing world class talent
• Serve as a key thought leader in defining and implementing sales plays and sales processes to drive predictable revenue
• Own our revenue, CS and marketing tech stack; ensuring we have the right systems, tools, prioritization, documentation and integrations to enable operational excellence
• Partner with Marketing on ongoing measurement and optimization of our demand gen engine
• Partner with finance to drive annual financial planning;  headcount, segmentation, territory management and go-to market plans & strategies 
• Work with our data and analytics team to ensure consistent definitions of key business metrics, clean data flow, and alignment on data architecture
• Help define and scale a GTM model that balances bottom-up and top-down motions for the lead to opportunity process
• Support variable compensation design for GTM roles
• Proactively oversee and strive to maintain high levels of data quality, accuracy, and consistency  
• Define key metrics and build / maintain performance dashboards 
• Build and drive process, change management, and operational efficiencies within go to market organizations 
• Support executive deliverables such as Board Reviews, Executive QBRs, strategic planning, and more as needed

Requirements

• 10+ years of experience in a Sales Operations, Marketing Operations, Strategy and/or Sales Leadership role in B2B SaaS environments
• Ability to lead through influence, working alongside organizational leadership (Sales, Finance, Marketing, Product Management, and Executive Team)
• Proven track record of leading change management, building aligned tooling and developing methods to measure and systemize Sales KPIs for internal teams and customers
• Exceptional people leader: acquire, develop and retain top industry talent to perform beyond expectations
• Deep understanding of standard business practices related to Marketing & Sales Operations processes and systems
• Proficiency with Salesforce, familiarity with Marketo and other tools in the Sales / Client Success / Marketing tech stack
• Ability to thrive in a fast-paced, ambiguous environment with a high degree of autonomy
• Excellent communication skills, particularly with executive-level partners
• Prior consulting experience and MBA is preferred 

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary range for this role is $190,000 - $250,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.

Part-Time Live Event Associate - Contractor (Remote) is a virtual-based contractor who provides behind the scenes world-class support for live interactive events hosted on our proprietary video sharing platform. Working in partnership with the Senior Event Manager and ExecOnline Facilitator, the Live Event Associate provides white-glove technical support to faculty, facilitators, and executive-level participants during virtual sessions to ensure a high-quality experience. The environment is similar to that of a live virtual meeting.

The Part-Time Live Event Associate position is perfect for tech-savvy candidates that possess a strong willingness to offer prompt online video-based support to executive-level business professionals. Candidates will have the opportunity to grow within the various positions that are continually available throughout our growing family of products, services, and people with proven abilities and the willingness to succeed in this industry.

Hours for this role fall between Monday - Friday between 7:00am - 10:00pm EST and shifts will vary based on the ExecOnline program schedule. Shifts are typically scheduled for 2 hours at a time. We are open to flexible schedules ranging from 5-15 hours of availability per week. Candidates must be located and authorized to work in the US. 

What we want you to do:

• Support participant and faculty use of audio and video devices and desktop computing environments such that they are optimized for live interactive online video events.
• Troubleshoot technical complications of any ExecOnline participants, senior event managers, and facilitators.
• Identify, track and report technical problems.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our learning content and platform (with training)
• Document any technical or general participant experience matters in designated area
• Continuously endeavor to improve the quality of our support and service, both internally and externally

What you need to succeed:

• College / University education (4-year degree) from an accredited school
• 1 - 3 years work experience, preferably in executive support or with a SaaS company
• Work well with high-level executives from around the world
• Technical experience in a start-up environment is a plus
• A customer-service orientation aimed at helping users optimize their use of audio and video in web conferencing technologies.
• Professional and calm demeanor under pressure
• Ability to multi-task in fast-paced, high stakes environment
• Clear and effective written and verbal communication skills with a global base of executive-level participants
• Proficiency with Salesforce along with Microsoft and Google Doc suites
• Reliable access to strong broadband internet connectivity
• Access to a reliable and current PC or Mac, along with headphones/earbuds with microphone
• Access to a quiet area during live meetings

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile (if applicable). Please also fill out the following questionnaire: https://www.surveygizmo.com/s3/4310862/LEA

 Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire.

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. 

Tier 1 Customer Support — Portuguese  is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.



You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters.

Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued.

Hours for this role are flexible, with preference given to daytime and evening availability (based on US Eastern Time) and will vary over the year based on the ExecOnline program schedule. Work volume will equate to ~10 hours per week with the likelihood of growth over time. While there will be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US.

What you will do:

• Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
• Promptly escalate more complex problems to appropriate internal team members
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally
• Monitor live online video conferencing events and provide live immediate assistance to participants

What you need to succeed:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division  
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible.ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. 

Please note ExecOnline's employee benefits program if for eligible full time employees.

Tier 1 Customer Support (Part-Time Contractor)

The part-time Tier 1 Customer Support Agent is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible.

You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters.

Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued.

Hours per week will vary over the year based on the ExecOnline program schedule. We generally offer 10-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US.

What you will do:

• Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
• Promptly escalate more complex problems to appropriate internal team members
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally
• Monitor live online video conferencing events and provide live immediate assistance to participants

What you need to succeed:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division  
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
• Fluency in Spanish, French, or Japanese is highly valued.

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

Please note, as a contractor you are not eligible to enroll in ExecOnline's employee benefits program.

The Platform Service & Administration Associate supports the work needed to deploy ExecOnline products and pre-designed solutions for successful client delivery. In addition to administrative responsibilities, this role supports internal and external end users on any issues that may arise with the deployment of ExecOnline products and solutions.

In this role you will:

• Offer client onboarding, platform, and enrollment setup or maintenance by administering ExecOnline’s learning platform 
• Manage multiple client delivery projects/inbound requests and ensure all deliverables are completed on time 
• Service and offer troubleshooting solutions to internal and external customers in respect to any setup or delivery challenges, bugs, or elevated user issues involving ExecOnline’s Platform frontend or backend, or Client self-service products
• Contribute to and collaborate on projects to support process improvement, product/technical enhancements, and optimization of service & delivery execution
• Assess, manage, resolve, and escalate any risks and / or issues, and work alongside cross-functional teams spanning client success managers, enablement, product management, technology, commercial and more

What positions you for success:

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience
• 2+ years of related work experience 
• Knowledge of Software as a Service (SaaS) industry concepts and practices
• Knowledge of Salesforce and GSuite
• Knowledge of backend application (Rails Admin, Wordpress, CRMs, etc.) integrations
• Working familiarity with API integration and application content authoring implementation capabilities, which may include but is not limited to Single Sign-On integration/identity management, DKIM, Sendgrid, or HTML

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary range for this role is$55,000 - $65,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.

We are looking for a results-driven Sales Leader to help lead an Account Executive team responsible for new business and account expansion activities. As a key member of the Revenue Management Team, you will boost top-line revenue growth and drive new customer acquisition, with a focus on profitability. You will contribute to ExecOnline’s next chapter of growth by coaching your team to deliver against their goals quarter over quarter, partnering with marketing on strategies to generate market demand, and building a high-performance culture.

In this role you will:

• Lead a team of Account Executives who sell ExecOnline’s solutions to enterprise clients, both new and existing
• Drive the consistent achievement of monthly, quarterly, and annual goals
• Analyze, adjust, and assess your territory’s potential, your team’s pipeline, and forecast to maximize results
• Provide voice of the market to product, marketing, and other cross-functional partners to shape ExecOnline’s operating and strategic plans
• Partner with the Marketing Team on demand generation activities to build current and next quarter pipeline
• Keep your finger on the pulse of sales best practices and industry trends 
• Continuously improve team’s performance through coaching and development

What positions you for success:

• 10+ years experience required in SaaS sales 
• 3+ years of experience managing teams
• Experience selling into complex, strategic enterprise accounts
• Highly motivated and target driven
• Excellent selling, communication, and negotiation skills
• Passionate about the professional development of your team
• Equal interest in developing future sales stars and exceeding sales targets
• Proven ability to effectively build partnerships and take a relationship-based approach in working with internal stakeholders
• Experience with MEDDPICC sales methodology is a plus 
• Familiarity with Salesforce, Gong, and Outreach is a plus

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary for this role is $140,000 - 190,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. Sales roles will also be eligible for a performance-based incentive plan.