Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Are you a dynamic, high-performing, hyper-organized, and hard-working individual who is looking to take your sales career to the next level? The Classy sales team is hiring Outbound Development Representatives (BDRs/EDRs) to build a strong pipeline of nonprofits who want to learn how they can do more for their mission by raising more money online with Classy’s suite of fundraising technology. The ideal candidate would have previous sales development experience, be excited to pursue a career in sales, and have done their research on what makes an outstanding performer.As an Outbound Development Representative, you will often be the first contact that a prospective customer has with Classy. You will spend your days conducting strategic outreach to decision-makers of nonprofit organizations, understanding their fundraising pain points, and building a plan to engage these organizations. You will be responsible for multi-threading various departments within organizations to build relationships, generate pipeline, facilitate qualifying calls, conduct discovery with high-level decision-makers, and execute a seamless handoff of qualified prospects to our Account Executive team.

You will work closely with Account Executives,either in the Commercial or Enterprise sector,  and thus gain a unique opportunity to develop your soft skills and business acumen from the guidance of senior sales reps.

The Job…

• Use multiple channels and approaches to obtain a minimum number of outreach activities a day to nonprofit organizations within your provided territory.
• Use strategy and creativity to reach key decision-makers within your provided territory.
• Facilitate qualifying calls and conduct discovery with high-level decision-makers.
• Work with marketing to plan creative strategies (events, mailers, conference engagement, and more) to engage your accounts.
• Methodically qualify, build, and manage an accurate sales pipeline in Salesforce using MEDDIC.
• Build Account Plans that identify key areas of entry into accounts and show an understanding of the technology, contacts, and fundraising initiatives at these nonprofits.
• Accurately document and track all activities in Salesforce.
• Consistently surpass your monthly quotas through hard work, a proactive approach to growth, and implementing feedback.
• Thrive on change while remaining highly organized, optimistic, and coachable.
• Become an expert in online fundraising - asking insightful questions, overcoming objections, and understanding your client’s needs will be critical to your success.

You…

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred).
• Outbound prospecting experience.
• Excellent listening, verbal, and written skills.
• No fear of the phones!
• Experience navigating through organizations to reach decision-makers.
• A growth mindset, consistently working to improve your skills and adapt in a changing environment.
• High level of emotional intelligence.
• Positive attitude and a drive to win.
• Technically savvy.

Preferred…

• Bachelor's Degree.
• Previously trained in consultative/value-based selling.
• Experience using a CRM, preferably Salesforce.
• Experience using one or more of the following: Salesloft, 6Sense, LinkedIn Sales Navigator, or similar tools.

• Have an appetite for learning! You might watch TED Talks for fun, are keen on turning training and feedback into action, and practice continuous proactive self-improvement.
• Problems don’t intimidate you and you’re self-motivated to improve systems. You might see a process and say, “I can make this better.”
• Bringing new, creative ideas to the table excites you. You’re not scared away by a blank slate and have a willingness to collaborate with team members to brainstorm new outreach ideas.
• Are committed to a high standard of integrity and work ethic.
• Are an excellent listener, assertive, persistent, and persuasive - show us your grit!
• Thrive off surpassing goals.
• Are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.
• Are hyper-organized and cannot tolerate things “slipping through the cracks.”

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $71,000 - $96,000, which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is seeking an experienced product manager to lead the teams focused on delivering a best in class eCommerce checkout experience. Classy’s ideal candidate has deployed SaaS technologies with speed and scale, and understands how to provide elegant and highly effective solutions to complex problems, in service of our customers. 

This role requires a candidate with strong analytical skills using data driven approach(es) and a passion for driving business results. This role will include significant interaction with our customers, engineering, product design, marketing, customer success and other cross-functional product teams. Collaboration and dissemination of information among these teams will be essential to the execution of the job role.

The Job…

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback.
• Leverage data, analytics and user feedback to identify trends, issues, and opportunities for improvement.
• Be a subject matter expert in eCommerce best practices, breakthroughs and trends.  
• Work alongside our A/B testing team to run experiments to validate hypotheses and drive incremental improvements in conversion rates.
• Continuously evaluate and optimize the donation checkout experience, ensuring that it is easy to use, engaging, and effective in converting visitors into donors.
• Develop and maintain a deep understanding of our customers, including their behaviors, preferences, and pain points, through research, user testing, and data analysis.
• Create product requirements and user stories.
• Lead a highly collaborative, cross functional team with several internal and external stakeholders.
• Organize releases, release dates and sprints with engineering leaders while communicating roadmap and product launches to the rest of Classy.
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team.
• Be the go-to source of knowledge for your product and your customers.

You… 

• 5 years or more experience in SaaS Product Management
• Track record of delivering strong eCommerce shopping cart or checkout experiences 
• Strong analytical skills, with the ability to leverage data to inform decisions and drive results.
• Must communicate clearly, and partner effectively with engineering, product design and non-technical staff
• Experience with A/B testing, user research, and web analytics tools.
• Excellent organization and communications skills. Must be highly collaborative.
• Natural leadership skills and ability to work with all teams in the company
• Creative and resourceful - always finds a way to unblock yourself and your team
• Deep understanding of and empathy for users

Preferred… 

• Product Management experience in a B2B or B2C business model
• Experience with nonprofits, fundraising and event management
• Strong understanding of SaaS business model
• Product Management certification

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is looking for an elite SaaS Lead Product Marketing Manager to lead all aspects of our world-class product marketing and business development teams. You’ll help define Classy’s market differentiation, position Classy products to nonprofits of all sizes, create go to market campaigns, customer communications, and materials that will propel ambitious sales growth goals year after year - getting more money to organizations improving the world.

The job...

• Join a team of skilled product marketers to guide the product roadmap, manage product and feature scoping, define target markets, and build and implement go-to-market plans
• Partner with executive and product leadership to assess and bring future market/product opportunities to the table
• Refine product differentiators to build effective messaging and assets
• Refine, evolve, and build out a full set of enterprise software sales materials to improve our Sales and Post Sales teams’ success
• Build and implement adoption and expansion strategies for our existing customer base, including account planning and demand generation for new products
• Compile and assimilate customer, competitive and industry insights, in partnership with product management, to create business cases and requirements for new product offerings
• Establish and implement a content vision for Classy.org and own constant improvement an ongoing basis to drive more engagement
• Help guide our approach to building, integrating, and buying ancillary technologies

You...

• 8+ years in product marketing, with recent senior roles in B2B product marketing
• Experience with API’s/Integrations
• Solid understanding of technology platforms and B2B SaaS business development
• Extensive experience negotiating terms and closing contracts for business
• Strategic problem solver
• Strong multi-functional partner, particularly with Product, Sales, and Post-Sales organizations
• Strong written communicator
• Ability to perform at both a high level and aggressive velocity

What would be incredible to have (preferred):

• 4+ in Enterprise Software companies or working in fundraising/foundation-related leadership role or deep knowledge of market trends and competitive landscape

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $125,000 - $170,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

We are seeking a dynamic and high-performing Enterprise Account Executive with a proven track record in selling technology products and/or services to large commercial, public sector, and/or nonprofit organizations. The ideal candidate excels in exceeding sales quotas, possesses a strong affinity for complex problem-solving, and can strategically align technology solutions with organizational business challenges. Key responsibilities include growing a robust business pipeline through the cultivation of solid relationships, conducting thorough cross-departmental discovery processes, and delivering creative, thoughtful, value driven presentations. The successful candidate should demonstrate expertise in navigating and selling to multiple decision-makers, including C-Suite Executives. If you have a history of achieving sales excellence, a passion for innovative solutions, and the ability to thrive in a dynamic environment, we invite you to apply for this exciting opportunity as our Enterprise Account Executive.

The Job...

• Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of “smart” activity 
• Build and maintain an accurate pipeline to include, monthly, quarterly and annual forecasts presentations to senior management
• Work hand-in-hand with our consulting partnerships to uncover new opportunities and foster ongoing relationships within the industry
• Skillfully deliver web-based and in-person presentations, leveraging strong product knowledge and sales best practices
• Be comfortable selling to VP & C-Suite executives, navigating through multiple decision makers in complex orgs to create compelling events and secure buy-in
• Work closely with a team of Sales Development Reps to provide strategic direction and feedback
• Develop strong relationships within the market while actively marketing and promoting Classy’s brand and products through adept public relations
• Consistently overachieve your quarterly and annual sales quota and be well-compensated for doing so
• Prospect, follow up on leads, influence and respond to RFPs

You...

• 5+ years experience in positioning and selling large, complex software solutions
• Knowledge and experience working within a solution-selling or consultative selling methodology
• Strong business and technical acumen 
• Experience acquiring new business
• Strong track record of achievement selling cloud solutions
• Technically savvy and skilled in using a CRM (preferably Salesforce) and other sales software tools
• Entrepreneurial drive and work ethic
• Must be eligible to work in the United States

 Preferred...

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience working in or selling into the non-profit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The expected US salary range for this position is $217,000 - $293,500 which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range and OTE structure based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Join Classy's Product Technology team as a Staff Test Automation Engineer!

Are you passionate about automation, love coding, and enjoy mentoring? Do you want to play a key role in enhancing, designing, developing, and executing the automation test strategy for a leading online fundraising platform? If so, we want to hear from you!

In this pivotal role, you'll act as a thought leader, delivering innovative test engineering solutions that drive our success in reducing feedback cycles, minimizing defects, and increasing visibility into Test Engineering. As part of our growing team, you'll need a “can-do” attitude and the ability to contribute across the SDLC, ready to roll up your sleeves and get the job done.

The Job…

• Lead test engineering efforts to expand automation, continuously improve our automation stack, and nurture the automation skills of all team members
• Enhance our existing functional automation suite based on user stories
• Establish and grow a performance testing suite focused on customer-facing features
• Work independently, owning test automation strategy and projects to achieve quality, schedule, financial, and technical goals while advocating for the benefits of test automation

You… 

• Bachelor’s degree in engineering or a related discipline
• 6+ years of hands-on experience in designing, developing, enhancing, and maintaining automation for web applications and backend services in a fast-paced scrum environment, with both UI and API experience (Python, JavaScript)
• A passion for building automation suites that improve quality and reduce feedback cycles on both front-end and back-end
• Extensive experience with automation tools and technologies
• Proficiency in using Playwright 
• Ability to write and maintain custom test scripts in Playwright
• Familiarity with integrating Playwright tests into CI/CD pipelines
• Expertise in debugging Playwright tests and optimizing test performance
• Strong interpersonal skills and a professional demeanor
• Capability to provide strategic direction and mentorship in designing robust automation frameworks
• Ability to lead and conduct technical training sessions, workshops, and code reviews
• Experience in developing and documenting best practices and guidelines for test automation
• Excellent oral and written communication skills, with advanced presentation abilities
• A highly effective team player with strong customer empathy
• Flexible, humble, and driven, capable of thriving in a team-oriented scrum environment

Preferred… 

• Master’s degree in Computer Science
• Experience programming with JavaScript
• Experience with Enterprise SaaS applications deployed to AWS.
• Nonprofit or online fundraising experience.
• Knowledge of performance testing tools and methodologies

*Ideally seeking a candidate based in the Pacific Time Zone.

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is hiring for a Senior Solutions Architect to create and deliver innovative technical solutions that help our nonprofit clients complete their goals and mission and drive lifelong customer value!

The Senior Solutions Architect is a hands-on technical advisor and leader that plays a vital role in creating continuity from sales to delivery. They provide technical guidance and support in crafting custom solutions in the sales cycle and then leverage their understanding of clients’ business needs, Classy capabilities, and partner networks to lead the delivery of the solutions they recommend.

This role will build trusted relationships with c-level executives and technical decision makers and have the opportunity to work with Classy’s most complex, ambitious clients to drive solutions on the Classy fundraising platform which has helped organizations raise more than $7 billion since 2011.

The Job…

• Serve as a strategic partner and trusted advisor to the client for all technical and implementation related solutions, ensuring alignment with the client’s business objectives
• Drive pre-sales activities such as technical discovery and deep-dive sessions with prospects
• Conduct in-depth analysis of client requirements, business processes, technical challenges, and implementation requirements
• Proactively manage risk areas in the solution and contribute to seeing issues through to completion
• Build trusted relationships with c-level executives and technical decision makers and manage customer expectations throughout the sales cycle and delivery 
• Negotiate solutions and align with project managers, sales engineering, SI partners, and internal teams to support planning and implementation in close collaboration with the client
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
• Maintain familiarity with SaaS market dynamics, in particular contemporary technologies and processes as well as stay up to date on trends within the nonprofit industry

You… 

• 6+ years of relevant consulting or professional services experience designing technical solutions
• 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills 
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively   
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Experience working in direct client engagements and in project/cost estimation techniques
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Preferred…

• Experience in payment processing systems
• Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
• Experience with the nonprofit / fundraising industry

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $135,000 - $180,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy's Commercial Sales team is seeking an expert Senior Account Executive to work with Mid-Market customers. This segment includes the country's fastest-growing nonprofits and the biggest market opportunity for Classy.org.

You will drive the sales process in a performance-based environment and partner with prospective customers to identify how nonprofits can get the most out of our fundraising platform. We want to talk to you if you are energized by startup life, closing deals, and developing your career.The job…

• Methodically qualify, build, and be responsible for an accurate sales pipeline using a rigorous sales process and leveraging MEDDICC sales qualification methodology. 
• Responsible to source majority of your own pipeline. 
• Own the sales process for medium and large new logo customers from first contact, discovery call, to conducting the demo yourself, to ultimately contract negotiation.
• Artfully deliver web-based presentations, demonstrating strong product knowledge and inside sales standard methodologies.
• Sell to VP & C-Suite executives and navigate through multiple decision makers to craft compelling events and secure all approvals. 
• Consistently exceed your quarterly and annual sales quota and be well-compensated for doing so.
• Become an expert on both the Classy suite of tools and the nonprofit industry, enabling you to have consultative and strategic sales related conversations with prospects.
• Participate in Classy’s mentorship & sales advocates programs
• Hosts regional events to generate net new pipeline
• Represents Classy at industry events
• Helps manager host team stand-ups and meetings; bring new ideas/strategies and steer productive brainstorming conversations 
• Responsible for additional lead and pipeline management strategies and efforts 
• Responsible for piloting changes in process
• Forecasts quarterly accurately 

You…

• 5+ years experience of progressive B2B experience on an inside sales team
• 3+ years experience selling in SaaS, ed-tech, healthcare, or at a non-profit.
• Experience with and an appetite for outbound pipeline generation and demand generation activities
• Experience managing a defined territory or book of accounts (all new business)
• Demonstrates ability to hit increased quota (pipeline production must align) 
• Pipeline management & sales process expert (Sales Stages)
• An ambitious spirit who loves to win: Track record of consistently exceeding established goals
• Excellent listening, verbal, written, negotiation, and presentation skills
• A love for the startup environment

Preferred…

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience selling into the non-profit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $174,000-$235,000 which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

As a Senior Account Manager, you will be responsible for managing and nurturing client accounts to maximize both client satisfaction and company growth.. Your main focus will be on renewals and up-selling, ensuring that our clients receive outstanding service and support.

 The Job…

• Build and foster positive relationships with clients understanding their business needs, and ensuring satisfaction & results with our platform. Expertly multi-threads within accounts to expand usage and build deeper relationships.
• Carry two sales quotas, renewals + growth, assigned by the business. 
• Sr. Account Managers are responsible for achieving or exceeding these targets through retaining revenue, upselling, and expanding customers within their book of business. 
• Through whitespacing & deep discovery, identify opportunities to expand usage of the platform within their book of business. Strategically & tactically supports platform growth by additional feature adoption, successfully migrating campaigns to drive revenue growth & customized renewal proposals. 
• Deeply understand the goals & needs of your accounts through discovery and by evaluating overall health metrics, data points & potential risks to retain & grow clients at the time of renewal.
• Skillfully negotiate contracts, pricing, and terms with clients. 
• Navigate contracts with a holistic lens & work to secure long-term commitments from clients.
• Skilfully & creatively, develop and execute effective sales strategies to achieve and exceed quota. 
• Demonstrates ability to drive the sales cycle across multiple departments from identification to closing.
• Collaborate with Growth Strategists to implement plans for successful adoption. 
• Collaborate with other departments, such as marketing, PMM & product to drive lead generation & advocate for product needs.
• Provide accurate sales forecasts and regular updates on opportunities that have been identified & actively pursued. 
• This includes tracking progress towards quota and identifying areas for improvement.
• Effectively & consistently provide well-articulated account updates to executive leadership.
• Work in close collaboration with the Growth Strategist team & continue to identify areas of opportunity to support growth with our clients. 
• Work closely with internal teams, including marketing, customer experience, and product development, to ensure a cohesive and positive customer experience.
• Serve as a lead for special projects &/or as a peer mentor

You… 

• 5+ years experience in sales, preferably in a SaaS or technology environment.
• Seasoned sales acumen and negotiation skills.
• Excellent communication and interpersonal skills.
• Results-oriented mindset with a focus on achieving and exceeding revenue targets.
• Deep familiarity with our platform, its features, and the competitive landscape.
• Ability to manage a book of client accounts and prioritize effectively.

Preferred…

• Proven track record of listening, negotiating, and presenting to clients.
• Experience using a CRM, preferably Salesforce 

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The expected US salary range for this position is $158,000 - $214,000, which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific OTE structure for this position during the hiring process

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Job...

• Partner with senior management to own and drive core business initiatives.
• Drive the evolution of our new E-Commerce platform.
• Manage the lifecycle of the existing fundraising platform and providing a strategic migration to new and upcoming products
• Evaluate technical solutions that contribute to the exciting growth phase of the company.
• Manage and coach engineers to become proficient developers using best software development practices and processes.
• Analyze, design, and develop software that delivers clean, maintainable code within a large, complex, and established code base.
• Learn and grow your skills by working collaboratively with experienced and engaged developers to design new features and re-architect existing ones

You...

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• 8+ years directly managing engineers at any level (new graduates to leads)
• Direct responsibility for delivering features on a defined roadmap
• 10+ years of professional software development experience with server-side, web-based technologies (full stack preferred)
• 3+ years of e-commerce software development experience
• Excellent understanding of distributed software architecture with experience debugging distributed systems with high data loads.
• Advanced proficiency with Javascript Frameworks - React, Angular, and server side backends in Node.js, PHP, and Linux.
• Familiarity with GraphQL, Elasticsearch, Docker, AWS (EC2, ECS, Lambda, SNS).
• Ability to understand product requirements and translate them into technical solutions.
• Experience with Scrum/Agile development methodologies.
• Proficient with microservice architecture with a solid understanding of strengths and weaknesses
• Proficiency in schema design in relational or NoSQL databases (MySQL, MongoDB).
• An innate sense of quality, and sharp engineering skills with strong computer science fundamentals.

Preferred...

• 10+ years of software development experience with distributed teams
• Experience with refactoring complex single page apps and/or migrating from one framework to another (i.e. Angular > React)
• Experience building PCI compliant systems
• Experience with managing down tech debt and balancing it with new product development.

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $175,000 - $250,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy fundraising platform helps millions of supporters safely and securely donate to nonprofits and the inspiring causes they stand for. We’re looking for an experienced product designer to design experiences for events, administrators, both browser and mobile based. You will have a design system to leverage in order to create consistent, high quality customer experiences. More than anything, you really care and want to use the power of design for good.

The Job…

• Create the vision and execute on a holistic event experience that has multiple touch points in person, digitally, within browsers as well as mobile applications.
• Create simple and intuitive experiences by distilling product requirements and user goals into sketches, wireframes, and prototypes and continuously iterating to meet customer needs. 
• Have a deep understanding of customer needs, backed by qualitative and quantitative measures.
• Collaborate with a team of dedicated designers, PMs, engineers, and customers in all phases of design, from discovery to execution.
• Effectively negotiate your design solutions, validated through user research.
• Advocate on behalf of the customer, with the goal of creating the most efficient and easy-to-understand experience possible.
• Ideate, design, and build experiences with an accessibility and inclusive first mentality.

You… 

• 4+ years of experience working as a Product Design 
• A portfolio of impactful case studies that showcase your ability to identify personas, map customer journeys, build consensus, and iterate based on feedback and data
• Capacity for simplifying complexity and the ability to create successful user experiences
• Experience applying accessibility and inclusive design principles to all initiatives
• Experience conducting user research and analysis
• Experience creating new visual directions, including color theory and typography, and ensuring they’re carried out consistently
• Experience designing mobile applications and browser based experiences
• Strong organizational skills with the ability to communicate and present complex ideas clearly in both verbal and written formats
• Unparalleled collaboration skills and extensive experience partnering with engineers to create beautiful products in an agile environment
• Familiarity with programming (HTML, CSS, JavaScript, React)
• Experience working in Figma

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

This is a technical support leadership position in which you’ll manage a team of product support specialists and technical support engineers for Classy’s integration products. You'll set the team support strategy and goals, actively grow your team’s capabilities to support the customer, and drive technical integration solutions with the product and development team. You will partner cross-functionally to align on priorities and use your problem solving skills to make strategic decisions that improve the overall integration support experience for our customers. You are collaboration-focused, work well through ambiguity and changing business landscape, and are skilled in influencing senior stakeholders through effective communication.

The Job…

• Manage, motivate and develop a team of integration support specialists and engineers
• Develop a working knowledge of integration products to mentor and coach team in troubleshooting issues and blockers
• Monitor and maintain agent productivity levels in accordance with targets and KPI’s
• Ensure directs have the necessary skills and knowledge to fulfill their roles through consistent and regular 1-1’s, process building and regular training sessions
• Provide support on customer escalation calls
• Establish and reinforce scope of support for 3rd party integrations
• Alignment cross-departmentally to ensure product releases are inclusive of the SF integration 
• Contribute to the scoping of new integration offerings to ensure that end user integration support and tooling is considered to enable our customers + decrease time to resolution for customer reported issues
• Develop support strategy for future planned integrations + API work, and ensure team success with accountability measures

You… 

• 4+ years experience in support management (IC level 1- 4) 
• Basic competency of CRM’s (preferred: Salesforce, Microsoft Dynamics) and analytics (preferred: Google Analytics, Google Tag Manager, Zapier)
• Basic competency in popular coding languages (preferred: APIs, CSS, HTML, React)
• You enjoy empowering users with the knowledge to do things for themselves in the future, not just fixing things for them.
• Proven technical problem solving, business process development, and analytical capabilities
• Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, clients, and executive management

Why you’ll love it here...

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $110,000 - $150,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy's Commercial Sales team is seeking an expert Account Executive to work with Mid-Market customers. This segment includes the country's fastest-growing nonprofits and the biggest market opportunity for Classy.org.

You will drive the sales process in a performance-based environment and partner with prospective customers to identify how nonprofits can get the most out of our fundraising platform. We want to talk to you if you are energized by startup life, closing deals, and developing your career.

The Job…

• Methodically qualify, build, and be responsible for an accurate sales pipeline using a rigorous sales process and leveraging MEDDICC sales qualification methodology. 
• Responsible to source majority of your own pipeline. 
• Own the sales process for medium and large new logo customers from first contact, discovery call, to conducting the demo yourself, to ultimately contract negotiation.
• Artfully deliver web-based presentations, demonstrating strong product knowledge and inside sales standard methodologies.
• Sell to VP & C-Suite executives and navigate through multiple decision makers to craft compelling events and secure all approvals. 
• Consistently exceed your quarterly and annual sales quota and be well-compensated for doing so.
• Become an expert on both the Classy suite of tools and the nonprofit industry, enabling you to have consultative and strategic sales related conversations with prospects.
• Participate in Classy’s mentorship & sales advocates programs
• Hosts regional events to generate net new pipeline
• Represents Classy at industry events
• Helps manager host team stand-ups and meetings; bring new ideas/strategies and steer productive brainstorming conversations 
• Responsible for additional lead and pipeline management strategies and efforts 
• Responsible for piloting changes in process
• Forecasts quarterly accurately 

You… 

• 3+ years experience of progressive B2B experience on an inside sales team
• 2+ years experience selling in SaaS environment
• Experience with and an appetite for outbound pipeline generation and demand generation activities
• Experience managing a defined territory or book of accounts (all new business)
• Demonstrates ability to hit increased quota (pipeline production must align) 
• Pipeline management & sales process expert (Sales Stages)
• An ambitious spirit who loves to win: Track record of consistently exceeding established goals
• Excellent listening, verbal, written, negotiation, and presentation skills
• A love for the startup environment

Preferred… 

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience selling into the nonprofit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $132,000 - $179,000 which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Classy sales team is hiring Business Development Representatives (BDRs) to support our push upmarket. The ideal candidate would have previous sales development experience, be excited to pursue a career in sales, and someone who has done their research on what makes an outstanding performer.

BDRs are often the first contact that a prospective customer has with Classy and spend their days conducting strategic outreach to decision makers of nonprofit organizations, while also following up and championing business relationships. BDRs are measured by their ability to strategically penetrate multiple departments within organizations to generate pipeline, facilitate qualifying calls and conduct discovery with high-level decision makers, and complete a seamless handoff of qualified prospects to our Account Executive team.

BDRs work closely with Account Executives, and thus gain a unique opportunity to develop their soft skills and business acumen from the guidance of senior sales reps; allowing BDRs to develop beneficial full cycle sales skills. The level of business and professional growth within this role is unmatched.

Success in this role is obtained by working closely with the Account Executive team to strategically target accounts, exceed monthly, quarterly, and yearly pipeline goals and handling pressure in a team-focused environment that is dedicated to success.

The Job...

• Use multiple channels and approaches to obtain a minimum of 50 outreach activities a day to non-profit organizations within provided territory
• Use strategy and creativity to reach key decision makers within provided territory
• Facilitate qualifying calls and conduct discovery with high-level decision makers
• Methodically qualify, build, and manage an accurate sales pipeline in Salesforce using MEDDIC
• Accurately document and track all activities in Salesforce
• Consistently surpassing your monthly quotas through hard work, a proactive approach to growth, and implementing feedback
• Thrive on change while remaining highly organized, optimistic, and coachable
• Become an expert in online fundraising - asking insightful questions, overcoming objections and understanding your client’s needs will be critical to your success.

You...

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred)
• Outbound prospecting experience
• Excellent listening, verbal and written skills
• No fear of the phones!
• Experience navigating through organizations to reach decision makers
• A growth mindset, consistently working to improve your skills and adapt in a changing environment
• High level of emotional intelligence
• Positive attitude and a drive to win

Preferred...

• Bachelor's Degree
• Previously trained in consultative / value-based selling
• Experience using a CRM, preferably Salesforce
• Experience using one or more of the following: Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The expected US salary range for this position is $71,000.00 - $96,000.00, which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range and OTE structure based on your location for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is looking for a Principal Partner Solutions Engineer to join our team! You’ll help shape the Partner Engineering function where you'll nurture technical opportunities within the nonprofit ecosystem and foster the growth of this pivotal function. You’ll have the opportunity to dive deep into both Classy and partner solutions, showcasing our offerings and driving new integrations, propelling Classy's mission forward.

What you’ll accomplish:

• Help design the Partner Engineering function at Classy -- what it's responsible for, how it interfaces with other teams, and how it'll grow and develop over time
• Work closely with internal and external partner teams in qualifying technical opportunities for Classy within the non profit technical ecosystem
• Develop a deep understanding of both Classy and partner products/solutions
• Present and demo Classy solution at field events
• Build and facilitate demos and technical validation events for partners
• Support from a technical standpoint business case for new out-of-the-box integrations/connectors with technology partners, in collaboration with Classy product marketing, product and engineering
• Support from a technical standpoint sales, product, and enablement sessions for partners
• Some travel required

What you bring (Required):

• 5+ years in engineering roles, preferably with startup exposure
• 3-5+ years experience in a pre-sales, sales engineering, or related role within enterprise SaaS
• Prior experience with APIs and integrations software
• Demonstrated experience architecting solutions for enterprise customers and partners
• Background in cloud, enterprise software and/or system integration preferably in the nonprofit sector (Salesforce and/or Blackbaud ecosystems)
• A passion for enterprise software, and a philosophy of using technology to help solve business problems
• Curiosity to learn and assimilate technical information quickly; enthusiasm to share and teach othersAbility to influence both technical and executive audiences (external and internal)
• Experience working directly with partners within enterprise software space
  

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $129,000 - $175,000 ($172,000 - $233,000 when potential target [commissions][incentives] are factored in) + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner withGoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the Role...

Dive into a transformative role in the nonprofit sector by leveraging your product management expertise, focusing on growth through A/B testing and workflow optimization. As a Growth-focused PM, you will be instrumental in refining essential workflows like peer-to-peer registration and checkout processes. Working alongside world-class product managers and analysts, you'll dive deep into data to identify and enhance the biggest growth opportunities, eliminate friction, and drive significant business impact. Your effective strategies will amplify nonprofits' reach and impact, enabling them to tackle the world's most pressing causes! This role is pivotal in experimenting with and implementing new strategies that not only drive substantial user growth but also elevate the overall user experience.

Join us to make a lasting impact where it matters most. Apply now to be a part of our innovative team at the forefront of nonprofit technology.

What you'll do...

• Lead and execute thorough A/B testing across various key workflows to drive product improvements and ensure optimal user engagement.
• Collaborate with cross-functional teams including engineering, design, marketing, and data science to define product requirements and translate them into actionable plans.
• Develop learning plans to test critical hypotheses, using data to inform product development and continually optimize performance to boost adoption and engagement.
• Engage closely with customers and fellow product managers to understand the needs and challenges, applying this insight to tailor product strategies that align with market demands.
• Prioritize the testing backlog effectively, ensuring that the team focuses on tasks that offer the most value to our users.
• Communicate product strategies, roadmaps, and outcomes to collaborators at all levels, including executive leadership.
• Conduct market research and competitive analysis to keep ahead of industry trends and ensure our offerings are innovative.

What you Bring...

• 3+ years in product management, specifically with a focus on growth and optimization.
• Validated experience in leading A/B testing and data-driven product decisions, with a great foundation in analytics and user behavior analysis.
• Strong technical competence, ideally with experience in leading all aspects of products that involve sophisticated workflows and user interfaces.
• Excellent problem-solving abilities, with a track record of developing innovative solutions that have significantly impacted business metrics.
• Customer-first approach with shown capability to understand and translate user needs into actionable product features.
• Outstanding communication and collaboration skills, capable of working effectively with both technical and non-technical teams.
• Ability to prioritize in a fast-paced environment and make tough prioritization decisions when necessary.
• BA/BS degree in a relevant field; advanced degree or equivalent practical experience is a plus.

What would be awesome to have...

• MBA or Comp Science, Eng degree - technical degree a plus
• Product Management experience in a b2b2c business model
• Experience with data analysis tools such as; Heap, Amplitude, Looker, Tableau
• Experience with engagement and testing solutions such as Optimizely or Appcues
• Experience with nonprofits, fundraising
• Strong understanding of SaaS business model
• Product Management certification

Why you'll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

Dedication to Diversity

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $100,000 - $135,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Our commitment to Sustainability. Classy exists to create a sustainable world for all.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Join Classy's Platform Infrastructure and Operations team as a Senior Cloud Engineer. This crucial role focuses on building and maintaining the platform that allows our engineers to design and deliver an advanced cloud infrastructure vital for our online fundraising platform, which supports nonprofits worldwide. You will be responsible for shaping our Cloud Engineering vision and empowering our engineers to deliver world-class products in support of non-profits who are changing the world every day.

What you’ll do:

• Design and implement robust, fault-tolerant cloud solutions to support the processing of billions of dollars annually.
• Share expertise and foster a culture of continuous improvement, innovation, and learning within the team.
• Participate in strategic decisions regarding cloud architecture and contribute to adopting best practices.
• Work collaboratively to enhance system performance, incorporating observability and reliability across the infrastructure.
• Contribute to the implementation and analysis of DORA (DevOps Research and Assessment) metrics to improve the efficiency and effectiveness of development processes within the team.
• Designing and optimizing CI/CD pipelines to ensure fast, consistent, and dependable deployment of our cloud-based applications.
• Engage in hands-on development to design and implement our Internal Development Platform.
• Create and maintain IaC leveraged by engineers across the organization.

What you bring (Required):

• Bachelor’s Degree in Computer Science, related field, or 6+ years equivalent practical experience.
• Minimum of 6 years experience designing and managing scalable cloud-based infrastructure, preferably in SaaS environments.
• A deep sense of quality and sharp engineering skills with solid computer science fundamentals.
• Expertise in one or more Cloud Providers (AWS, GCP, Azure)
• Expertise using IaC (Terraform, Pulumi, AWS CDK, etc.)
• Familiarity with container technologies like Docker and Kubernetes
• Proficiency in software architecture, including asynchronous event-driven architecture and microservices.
• Proficiency in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Hands-on experience developing applications with Python, NodeJS, Ruby, or C#.
• Skilled in managing distributed data systems and troubleshooting complex issues under high load.
• Knowledgeable in building high-volume transaction systems and familiar with compliance regulations like PCI, SOC2, and GDPR.
• Strong collaborative skills with experience in leading initiatives and working with cross-functional teams.
• Ability to thrive in a fast-paced and ambiguous startup environment.
• Excellent communication skills with the ability to collaborate effectively across diverse teams and cultural backgrounds.

What would be awesome to have (preferred):

• AWS cloud certifications.
• Experience with fault-tolerant system design and high transaction volume environments.
  

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $130,000 - $175,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Join Classy's Platform Infrastructure and Operations team as a Senior Cloud Engineer. This crucial role focuses on building and maintaining an advanced cloud infrastructure vital for our online fundraising platform, which supports nonprofits worldwide. You will be instrumental in ensuring our infrastructure achieves 99.999% availability, meeting the high demands of our global payments platform.

What you’ll do:

• Design and implement robust, fault-tolerant cloud solutions to support the processing of billions of dollars annually.
• Share expertise and foster a culture of continuous improvement, innovation, and learning within the team.
• Participate in strategic decisions regarding cloud architecture and contribute to adopting best practices.
• Work collaboratively to enhance system performance, incorporating observability and reliability across the infrastructure.
• Engage in hands-on development, performing sophisticated testing and validation techniques to improve system robustness.
• Enhance real-time monitoring and logging to ensure operational excellence across the platform.
• Contribute to the implementation and analysis of DORA (DevOps Research and Assessment) metrics to improve the efficiency and effectiveness of development processes within the team.
• Collaborate in designing and optimizing CI/CD pipelines to ensure fast, consistent, and dependable deployment of our cloud-based applications.

What you bring (Required):

• Bachelor’s Degree in Computer Science, related field, or 8+ years equivalent practical experience.
• Minimum of 6 years experience designing and managing scalable cloud-based infrastructure, preferably in SaaS environments.
• A deep sense of quality and sharp engineering skills with solid computer science fundamentals.
• Expertise in AWS, familiarity with container technologies like Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
• Proficiency in software architecture, including asynchronous event-driven architecture and microservices.
• Experienced in performance and reliability testing using tools such as K6 and Artillery.
• Proficiency in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Hands-on experience developing in scripting languages Bash, PHP, and NodeJS.
• Skilled in managing distributed data systems and troubleshooting complex issues under high load.
• Knowledgeable in building high-volume transaction systems and familiar with compliance regulations like PCI, SOC2, and GDPR.
• Strong collaborative skills with experience in leading initiatives and working with cross-functional teams.
• Ability to thrive in a fast-paced and ambiguous startup environment.
• Excellent communication skills with the ability to collaborate effectively across diverse teams and cultural backgrounds.

What would be awesome to have (Preferred):

• AWS cloud certifications.
• Experience with fault-tolerant system design and high transaction volume environments.

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $130,000- $175,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

We’re hiring a full stack Software Engineer to work on a fast-paced team. Classy Live helps make the world a better place by providing tools that charitable organizations use to hold live fundraising events. We use React and Node.js to provide cloud-hosted tools around live streaming, auctions and payment processing.

What you’ll do:

• Learn to be a great software engineer
• Contribute across the the Classy Live product suite, building:
• livestream / peer-to-peer technology
• scalable websocket layer
• conversational SMS interface
• Write secure public APIs
• Play a role in driving the adoption of microservices
• Write performant SQL and optimize existing queries
• Work as part of a cross-functional Agile/Scrum team
• Continuously learn and share knowledge with the team
• Design new features and rearchitect existing ones.
• Share and learn from failures
• Give and receive constructive feedback

What you bring (Required):

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience
• Experience with UI, web server, and database technologies in a cloud-based environment
• Quality mindset
• Ability to work at all levels of the tech stack
• Ability to pick up new technologies in a fast paced environment

What would be awesome to have (Preferred):

• Experience with AWS
• Experience with code versioning tools (GIT/Bitbucket)
• Proficiency in Javascript, React.js, Node.js, SQL
• Ability to clearly communicate complex ideas

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $95,000 - $130,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Role:

Classy is a fundraising platform that enables nonprofits to connect supporters with the causes they care about. We are seeking a Director, Professional Services to oversee and mature the function that delivers implementations, customizations, and other services projects for our large-scale enterprise accounts. This critical function is responsible for ensuring that our customers are seamlessly onboarded to the Classy platform and are able to rapidly realize value from their purchase. The leader of this team will be a detail oriented, cross-functional leader capable of partnering with pre and post sales teams to define and refine the services and processes needed to benefit our customers. The ideal candidate is a lifelong learner who shows up to work curious every day, energized by the opportunity to drive customer growth through the delivery of professional services. 

What you’ll do:

• Lead and manage a team of implementation project managers, solution architects and technical support staff to deliver high-quality services to our nonprofit clients 
• Develop and implement strategies to optimize the client onboarding process, ensuring a seamless experience from initial engagement to successful implementation
• Support management in the evaluation of  pre/post sales opportunities, review requirements, develop statements of work, create schedules, and produce cost estimates for professional services
• Collaborate with sales, product and engineering teams to understand client needs and and requirements, and ensure alignment between client expectations and product capabilities
• Define and manage team OKRs based on department and company objectives focused on time to value, satisfaction and retention
• Report on staffing, utilization, project health, and financial performance for Senior Leadership and our executive team
• Manage resource planning and utilization across Professional Services
• Own and drive process improvements, internal projects, implementation success, and services documentation
• Stay informed about industry trends, emerging technologies and competitive landscape to inform process improvement, service offerings and product development 

What you bring (Required):

• 7-10 years of technical project management experience, preferably in SaaS 
• 3-5 years of experience managing a team
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Exceptional client management and communication skills, including the ability to guide and negotiate technical decisions
• Demonstrated ability to prioritize and manage workflow to meet deadlines
• Strong people skills to lead collaboration across functions and organizations
• Experience identifying and implementing process improvements
• Superior analytical, problem-solving and critical thinking abilities
• Excellent organization and planning skills
• A bias towards action and a desire to consistently exceed expectations

What would be awesome to have (Preferred):

• Experience leveraging Salesforce for the delivery and administration of large scale implementations
• Knowledge of API-based system integrations
• Familiarity with capabilities and limitations of front-end software customizations (e.g. JavaScript) in web applications

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $139,000 - $187,000 + bonus + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner withGoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

As a Staff Cloud Engineer at Classy, you will lead the Platform Infrastructure and Operations team, playing a pivotal role in architecting, building, and maintaining our advanced cloud infrastructure. This infrastructure is crucial to our online fundraising platform that supports nonprofits globally. Your leadership will ensure our infrastructure consistently achieves 99.999% availability, catering to the demands of our sophisticated global payments platform.

What you’ll do:

• Architect and implement scalable, fault-tolerant cloud solutions that process billions of dollars annually, ensuring operational excellence and security.
• Lead and mentor a team of cloud engineers; promote a culture of continuous improvement, innovation, and learning.
• Make strategic decisions on cloud architecture and spearhead adoption of cutting-edge practices and technologies.
• Drive enhancements in system performance through advanced observability and reliability practices.
• Oversee sophisticated testing and validation processes to ensure the robustness of the cloud infrastructure.
• Develop and refine real-time monitoring and logging systems, setting industry benchmarks in operational excellence.
• Implement and report on DORA (DevOps Research and Assessment) metrics to measure and enhance the effectiveness of development processes and practices across the team.
• Design and manage CI/CD pipelines to ensure rapid, reliable, and repeatable deployment of our cloud-based applications.

What you bring (Required):

• Bachelor’s Degree in Computer Science, related field, or 12+ years equivalent practical experience.
• 8+ years of experience designing and managing scalable cloud-based infrastructure, with a preference for SaaS environments.
• Demonstrated leadership in managing engineering teams and projects.
• Expert knowledge of AWS, proficiency in container technologies such as Docker and Kubernetes, and Infrastructure as Code (IaC) practices.
• Advanced understanding of software architecture, including asynchronous event-driven architecture and microservices.
• Extensive experience in performance and reliability testing using advanced tools such as K6 and Artillery.
• Expertise in application performance management (APM) with tools like NewRelic, DataDog, and Splunk.
• Strong programming skills in scripting languages Bash, PHP, and NodeJS.
• Experience managing distributed data systems and troubleshooting complex issues under high pressure and load.
• In-depth knowledge of high-volume transaction systems and familiarity with compliance regulations like PCI, SOC2, and GDPR.
• Exceptional leadership and collaborative skills, with a track record of leading initiatives and mentoring teams.
• Ability to excel in a dynamic, fast-paced startup environment.
• Superb communication skills, capable of effectively collaborating and influencing across diverse teams and cultural backgrounds.

What would be awesome to have (Preferred):

• Advanced AWS cloud certifications.
• Proven background in fault-tolerant system design and managing environments with high transaction volumes.

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees  
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.