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Information Security Manager

Location: UK

We’re looking for an Information Security Manager as we build out our global teams and scale further as a business! 

Who are we?

Ometria is a customer data and marketing platform that helps retailers increase customer retention revenue by sending personalised marketing messages throughout the customer journey. 

Our solution combines the data unification and customer insight of a customer data platform with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. 

Our proven approach to accelerating revenue – the Ometria Retail Success Model® – is a first-of-its-kind data science model for driving customer retention marketing (CRM) growth in retail. It combines four proprietary AI algorithms that analyse a retailer’s CRM performance and deliver a bespoke marketing plan for reaching their revenue goals.

We are trusted by the fastest-growing retail brands in the world such as MADE.com, Hotel Chocolat, Steve Madden and Feelunique.

We have a team of over 150 Ometrians based in the UK, US and Europe  and we have raised over $70M from leading venture capital funds across the world such as InfraVia Capital Partners and Octopus Ventures.

What will you be doing?

As an Information Security Manager you will be promoting security awareness by developing and implementing security awareness and training programmes. 

You will develop and maintain the information security policy and accompanying standards, procedures and guidance as well as deliver planned compliance reviews (ISO 27001),  and ensure any gaps are addressed. You will also bring some experience of  conducting surveillance audits. 

You will be regularly communicating with the Finance and Legal department  and providing input into reports for the Board, SMT, DPOand CISO. You will also be working with external stakeholders as required (e.g. auditors, suppliers and clients/prospects when conducting due diligence). 

An essential part of the role will be to maintain currency with emerging security trends, risks, new guidance or standards (internal and external) and security enhancing technologies. Provide input to the wider development of the information governance strategy and business planning process.

What kind of people do well in this role? 

• Knowledgeable: You should have a working knowledge of ISO 27001 and SOC 2. This might be from implementing the standard; managing elements of an ISMS; drafting policies, procedures or processes or similarly; or from having acted as first party or third party auditor.  We do not expect you to know all the clauses and controls by rote, rather for you to have a broad understanding.

• Curious:  You like to learn about new security trends, risks, standards and technologies.  You seek out opportunities to learn and apply what you’ve learned in your work.

• Persuasive:  You will have proven skills in persuading colleagues of the value of information security, and influence them to work with Ometria’s security team to ensure their role, function and processes meet the standards.

• Diligent:  As you will know from your experience, Ometria needs to maintain records of conformity and evidence of continuing improvement.  Consequently, we are looking for a meticulous record keeper.

• A bit of a detective! Incidents, events, and nonconformities happen. They are bound to happen, because Ometria, like every business, is made up of people and on occasion people make mistakes. But from mistakes come learnings and so you’ll like finding out the answer to, “Why did this happen?”

• Persistent: The security of our information and that of our clients is never done.  We are looking for someone who is happy in the knowledge that there will always be challenges from nefarious third parties, from an apathy to adopt new measures by colleagues or simply because the world is becoming more complex and so the threat landscape is ever expanding.

• Creative: We are a collaborative team.  So, if there’s a better way to protect information - balancing the needs of the business to be a high performing business - then we are all ears and we’ll bat around those ideas to come up with better solutions.

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Health Insurance (Bupa)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
• Professional Development Fund

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment. 

We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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Our purpose:

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role:

Would you like to work for an international company where your opinion matters? Where you will be recognized and involved? If so, read on: Datacom is experiencing expediential growth and looking to expand its already established operations based from Asia. Successful applicants will be part of a dynamic development team spanning across Asia working with one of Australasia’s largest organizations. Founded in 1965 in New Zealand, Datacom has over 6,500 employees, has been delivering services and is now committed to the ongoing development of its international footprint.

Our client list is long ranging across almost every industry including government, finance, transportation, utilities and more. We’ve built an incredible range of applications for these clients from real time banking to pizza ordering, from mobile apps to latest cloud technologies and from online shopping to systems that keep the rivers clean. We’re proud of our clients and we’re proud of the work we do for them.

We’re looking for people that want the challenges of working in an MNC with diverse clients, high paced development using the latest technologies and techniques and delivering high quality applications that make our clients happy. We want people passionate about delivering innovative software. If you’ve already achieved great results in your career and want to extend to new clients, teams, and tools then this is probably the right opportunity for you.

We’re creating a team of motivated, ambitious people that want to show the world what they can do by creating great applications for customers. You’ll have access to great technologies, great people and opportunities and the backing of one of the region’s premier IT companies. Join us to find out how you can take advantage of these opportunities and take your career to the next level.

We are looking for a Senior Business Analyst (Lead) to play a critical role in gathering and analysing business requirements, facilitating communication between stakeholders, and ensuring successful implementation and optimisation of Guidewire PolicyCenter, BillingCenter, and ClaimsCenter. This position requires a deep understanding of the insurance industry, strong analytical skills, and extensive experience with the Guidewire suite.

What you’ll do:

• Requirements Gathering: Lead the requirements gathering process by conducting interviews, workshops, and document analysis to understand business needs and objectives.
• Stakeholder Management: Act as the primary liaison between business stakeholders, IT teams, and vendors to ensure clear communication and alignment on project goals.
• Guidewire Implementation: Oversee the configuration and customisation of Guidewire PolicyCenter, BillingCenter, and ClaimsCenter, ensuring alignment with business requirements.
• Process Improvement: Analyse existing business processes and workflows to identify areas for improvement and recommend solutions that enhance efficiency and effectiveness.
• Documentation: Prepare detailed business requirement documents, functional specifications, use cases, and user stories to support project development and testing.
• Testing and Validation: Collaborate with QA teams to develop test plans, conduct testing, and validate that solutions meet business requirements and quality standards.
• Training and Support: Provide training and support to end-users and stakeholders to ensure successful adoption and utilization of Guidewire solutions.
• Risk Management: Identify and mitigate project risks, ensuring issues are resolved promptly and project objectives are met.

Tools Experience:

• Guidewire platform (PolicyCenter, ClaimsCenter, BillingCenter)
• Guidewire 8 required
• Proficiency in business analysis tools and software, such as Microsoft Office Suite, JIRA, Confluence, Visio, Draw.io, Miro and SQL

Professional Qualities and Requirements:

• Minimum of 7 years of experience in business analysis, with at least 3 years in a lead or senior role
• Guidewire Expertise: Extensive experience with Guidewire 8 (and ideally, 10) PolicyCenter, BillingCenter, and ClaimsCenter, including implementation and customisation
• Insurance Knowledge: Strong understanding of insurance industry processes, including policy administration, billing, and claims management
• Analytical Skills: Exceptional analytical and problem-solving skills with the ability to analyse complex business requirements and translate them into technical solutions
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders
• Experience with Agile and Scrum ways of working
• Certification: CBAP (Certified Business Analysis Professional) or similar certification is a plus
• Agile and Scrum certification useful
• Excellent communication skills
• Work well within a team environment and under pressure
• Proficient in English (verbal and written)

Responsibilities:

As a Business Analyst you’ll be responsible for the following day-to-day activities:

• Produce drafts of the Requirements documents, lead/manage the review of those documents with the client, achieve approval and signoff of the Requirements documents

• Lead the Analysis and Design stage, arrange and lead any communication, meetings, and workshops for this stage
• Work closely with the Technical Leads, ensuring they have sufficient understanding of the functional requirements to design the System Architecture.

• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with clients wherever necessary

About Datacom

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

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Who we are

A coaching and learning ecosystem for talented and passionate tech professionals where you can find your next career goal in a diverse and multidisciplinary environment. At Agile Actors, you will experience continuous growth and development through coaching, learning, and practice! An innovative self-paced personal development and rewarding model will support your advancement along with the necessary tools, appropriate learning material, and real projects from organizations that are leaders of the industry (both domestic and international), such as RedHat, Swissquote, Austrian Post, etc, cultivate a continuous growth mindset!

Be part of both the customer’s and the Agile Actor’s team, providing high-quality deliverables for the former and contributing to the cultivation of an inclusive and developmental culture in the latter!

Who we are looking for

We are looking for passionate, multi-talented IT professionals with a strong technology background, as well as a great propensity for creative problem-solving. Joining our local Scrum teams based in Athens, the successful candidate will work closely with international development teams and create mobile and web solutions for challenging projects!

Responsibilities:

• Design and build applications for the Android platform
• Lead the change that is needed, inspire, guide, and seek viable solutions
• Ensure the performance, quality, and responsiveness of applications
• Identify and correct bottlenecks and fix bugs
• Implement middleware and frameworks such as SDKs
• Transform functional requirements into technical user stories and assign business value
• Write and maintain clean, testable, and high-quality code

• At least 3 years of hands-on experience in development of Mobile Apps (native Android, Kotlin)
• Experience working with RESTful APIs
• Solid understanding of the Android SDK and Android frameworks
• Experience with Agile development methodologies
• Comfortable with version control systems such as Git, PRs and code reviews
• Experienced in using Espresso for creating Android UI Tests
• Experience in integration of REST/GraphQL based backends and push notifications
• Experience with typical analytics-plattforms (Google Analytics, Google Firebase, similar)
• Good understanding of design patterns in mobile applications
• Keen to experiment with new technologies

Nice to have:

• Experience with CI/CD pipelines and automation tools
• Experience in Azure Devops

Why join us?

Join us if you enjoy being part of a people-centered culture that empowers you to work on the most important product; yourself! Continuously grow with the support of tech experts and maintain a matching skill set to market needs.

• Personal Development Plan crafted with your dedicated coach
• 360° continuous feedback model; drive your developmental pace
• Unlimited personal training/learning budget to cover all your career developmental needs
• Chapters (internal communities)-share knowledge, create training material, help others grow and shape our technological future
• Vast roster of customers/accounts, providing more opportunities for growth and development within the AA ecosystem
• Onboarding Buddy-Continuous support from day 1! A dedicated buddy to help you navigate through the first few weeks
• Tailored remuneration package according to your level and expertise
• Private Health Care Insurance for physical wellbeing
• Professional helpline for our professionals and their families for mental wellbeing
• Flexible working conditions (fully remote work according to assigned account)

By clicking "Apply" for this Job, you agree that you have read and accepted our Data Protection Statement relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.

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Who we are

A coaching and learning ecosystem for talented and passionate tech professionals where you can find your next career goal in a diverse and multidisciplinary environment. At Agile Actors, you will experience continuous growth and development through coaching, learning and practice! An innovative self-paced personal development and rewarding model will support your advancement and along with the necessary tools, appropriate learning material, and real projects from organizations that are leaders of the industry (both domestic and international), such as RedHat, Swissquote, Austrian Post, etc, cultivate a continuous growth mindset!

Be part of both the customer’s and the Agile Actor’s team, providing high-quality deliverables for the former and contributing to the cultivation of an inclusive and developmental culture in the latter!

Who we are looking for

We are looking for passionate, multi-talented IT professionals with technology, design, and business backgrounds, as well as a great propensity for creative problem-solving. Joining our local Scrum teams based in Athens, the successful candidate will work closely with domestic and international development teams and create web and/or mobile solutions.

Seniority levels (junior/mid/senior) depend on the candidate's working experience and skills.

• Good knowledge and understanding of JavaScript fundamentals and experience with ES6+ (ESNext).
• Knowledge of design patterns and principles.
• Experience in developing applications using Vue.js (or with other major JS framework)
• Experience in building rich responsive/adaptive web UIs with HTML5 and CSS3.
• Experience in consuming REST APIs and REST principles.
• Familiarity with Typescript.
• Familiarity with version control software tools (preferably Git).

Highly Desired:

• BSc/MSc in Computer Science or any other related fields.
• Experience with Agile methodologies and frameworks (e.g. Scrum, Kanban).
• Experience with state management tools (e.g. VueX).
• Experience in writing Unit tests (e.g. Jest, Vue-test-utils) and/or e2e tests (e.g. Cypress).
• Familiarity with common architectural patterns (eg. Microservices,  MVC)
• Familiarity with common front-end development tools (e.g. Webpack, Babel, npm, yarn).
• Familiarity with CSS frameworks (e.g. Tailwind,)
• Familiarity with Accessibility and SEO principles.

Why join us?

Join us if you enjoy being part of a people-centered culture that empowers you to work on the most important product; yourself! Continuously grow with the support of tech experts and maintain a matching skill set to market needs.

• Personal Development Plan crafted with your dedicated coach
• 360° continuous feedback model; drive your developmental pace
• Unlimited personal training/learning budget to cover all your career developmental needs
• Chapters (internal communities)-share knowledge, create training material, help others grow and shape our technological future
• Vast roster of customers/accounts, providing more opportunities for growth and development within the AA ecosystem
• Onboarding Buddy-Continuous support from day 1! A dedicated buddy to help you navigate through the first few weeks
• Tailored remuneration package according to your level and expertise
• Private Health Care ιnsurance for physical wellbeing
• Professional helpline for our professionals and their families for mental wellbeing
• Flexible working conditions (fully remote work according to assigned account)

By clicking "Apply" for this Job, you agree that you have read and accepted our Data Protection Statementrelating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.

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The 1000heads Strategy team is a proud, powerful collective of Social Media obsessives, experts managing multi-channel campaigns with a focus on social, digital and partnerships.. You will work closely with a whole host of departmental specialists, from Creative, Insights, to Design, to Accounts to deliver transformational social-first work for our clients.

Salary: $90k - $115k

Role

Working with insights, paid and creative teams to help drive a cohesive strategy that achieves the client objectives. The Senior Strategist should have a great grasp on how to execute multi-channel campaigns with a focus on social, digital, influencer / advocacy and partnerships. Ultimately this role becomes the bridge between insights and creative team and helping to deliver cohesive solutions to our clients.

Responsibilities

• Researching and gathering data to develop well-informed strategic plans for clients
• Develops a total understanding of online target audience and mindsets
• Examining clients’ businesses to get to know their brands and understand their objectives
• Producing cohesive and intelligent plans to bring success to campaigns and evergreen strategies
• Generating original ideas with other members of the team
• Create social and content strategy briefs
• Presenting findings to senior staff members and clients
• Identifying potential problems and devising ways to rectify them
• Liaising with senior members of staff to receive feedback and create improvements to strategies
• Develops unique strategies and builds upon current client strategies within the social/digital arena to meet/exceed objectives
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
• Writes communications briefs, ensuring that creative and media are effectively integrated

• Minimum 5 years working in social media or digital marketing strategy
• A proven track record of developing strategic plans that benefit the client
• A good knowledge of the digital and social media space
• Excellent written and verbal communication skills
• The ability to make complex subjects understandable
• The drive to be successful and perform well in all aspects of your strategic work
• The flexibility to work over a number of projects and balance your workload
• Track record of innovation in digital/social
• Experience of agency/client relations
• Ability to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Knowledge of both established social channels and emerging channels

What you get

• Great benefits offerings including Medical, Dental, Vision, FSA, Commuter Benefits, Life Insurance and 401K, just to name a few
• Generous time-off package, including the last week of the year off
• Wellness & Development stipends
• Flexible working environment
• Plus, much more!

About 1000heads

1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world. We deliver social & influencer campaigns to our US roster, which includes; Google, Arm, Thomas English Muffins, Snapchat, Caviar, Noom & OPI.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

For more information on 1000heads, visit www.1000heads.com

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The 1000heads Strategy team is a proud, powerful collective of Social Media obsessives, experts managing multi-channel campaigns with a focus on social, digital and partnerships.. You will work closely with a whole host of departmental specialists, from Creative, Insights, to Design, to Accounts to deliver transformational social-first work for our clients.

Salary: $90k - $115k

Role

Working with insights, paid and creative teams to help drive a cohesive strategy that achieves the client objectives. The Senior Strategist should have a great grasp on how to execute multi-channel campaigns with a focus on social, digital, influencer / advocacy and partnerships. Ultimately this role becomes the bridge between insights and creative team and helping to deliver cohesive solutions to our clients.

Responsibilities

• Researching and gathering data to develop well-informed strategic plans for clients
• Develops a total understanding of online target audience and mindsets
• Examining clients’ businesses to get to know their brands and understand their objectives
• Producing cohesive and intelligent plans to bring success to campaigns and evergreen strategies
• Generating original ideas with other members of the team
• Create social and content strategy briefs
• Presenting findings to senior staff members and clients
• Identifying potential problems and devising ways to rectify them
• Liaising with senior members of staff to receive feedback and create improvements to strategies
• Develops unique strategies and builds upon current client strategies within the social/digital arena to meet/exceed objectives
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
• Writes communications briefs, ensuring that creative and media are effectively integrated

• Minimum 5 years working in social media or digital marketing strategy
• A proven track record of developing strategic plans that benefit the client
• A good knowledge of the digital and social media space
• Excellent written and verbal communication skills
• The ability to make complex subjects understandable
• The drive to be successful and perform well in all aspects of your strategic work
• The flexibility to work over a number of projects and balance your workload
• Track record of innovation in digital/social
• Experience of agency/client relations
• Ability to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Knowledge of both established social channels and emerging channels

What you get

• Great benefits offerings including Medical, Dental, Vision, FSA, Commuter Benefits, Life Insurance and 401K, just to name a few
• Generous time-off package, including the last week of the year off
• Wellness & Development stipends
• Flexible working environment
• Plus, much more!

About 1000heads

1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world. We deliver social & influencer campaigns to our US roster, which includes; Google, Arm, Thomas English Muffins, Snapchat, Caviar, Noom & OPI.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

For more information on 1000heads, visit www.1000heads.com

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At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. 

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world. 

The purpose of the Customer Care Representative role is to respond to inbound and outbound calls from our Global customer base working within a highly effective Care team, who will provide help and support for Xe’s global consumer and SME customer base.

The Customer Care Representative will consistently deliver outstanding levels of service across all contact channels.

The outcome of this role will be that Xe’s customer’s regardless of region receive the best possible support during their engagement with Xe.

Our principles   

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do;

• Respond to inbound calls from our global customer base, assisting customers with questions about their money transfers and services we offer, and aiming to resolve on first call
• Make outbound calls to customers – either following up on queries or obtaining information that is needed to complete their transfer.
• Communicate with customers via digital channels.
• Develop rapport with customers, providing trusted answers and positioning Xe as the customer’s ‘go-to’ money transfer provider
• Identify customers with a propensity to require high value money transfer services
• Drive awareness and adoption of self service for support, amongst Xe’s consumers
• Communicate with internal teams as required to ensure query resolution is timely and professional, taking ownership, following up and escalating as required.
• Resolve low level complaints by using established objection handling techniques and determining the appropriate way forward.
• Build a deep understanding of Xe’s services, products and processes, in order to optimize first call resolution and customer outcomes.
• Adhere to global processes, actively monitoring own performance to ensure achievement of individual targets and KPIs.
• Contribute feedback on our customer facing digital tools, and how to optimize self-serve for our customers, thus reducing customer effort.
• Demonstrate a learning mindset and active approach to improving individual performance. Embrace feedback and coaching opportunities to optimize individual performance
• Success measures/KPIs
• Success for this role is measured via a range of quantitative and qualitative measures including call volumes, talk time, first call resolution achievement.
• Delivering an excellent customer experience is key. This role is also be measured against our Quality Assurance framework, which seeks to ensure excellence at every interaction, and overall customer satisfaction.

Who you are:

• Excellent English verbal and written communication skills
• Strong customer focus with previous experience in supporting customers in a phone-based role and digital servicing

• Experience of delivering against individual targets and metrics
• Ability to adhere to standardised process
• Relishes working in a fast paced, target driven environment
• Numerate with ability to digest individual performance metrics, and use data to optimise performance and achieve targets
• Ability to build deep knowledge of Xe’s business and customer proposition
• Ability to work as part of a global team, sharing best practice and working collaboratively to raise the bar across the organisation

Desirable

• Previous experience within FX/Payments/Banking customer services role
• Hours: 40 hours with shifts Monday to Sunday (including Bank Holidays) over a varying shift pattern between the hours of 8am and 8pm

• Competitive Salary

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com 

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At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

As Business Development Manager, Corporate Sales your role will be to both identify and develop new business relationships and successfully send the expected amount of quality new clients to the Dealing Team to manage thereafter.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

• RESPONSIBILITY- We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY- We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What You'll Do:

• Identify new leads: Lead sourcing and identification of prospective clients (e.g. Internet research, CRM, LinkedIn, Networking)

• Investigate & identify: Conduct initial fact-find and qualification to identify application for XE services
• Understand your client: Obtain detailed understanding of prospect client's FX requirements
• CRM Database: Record and maintain accurate records on CRM database and maintain and update sales pipelines to report to Team Lead HoC.
• Innovative ideas: Ensure personal commitment to the origination of sales ideas and execution of sales campaigns
• Sales Reporting: Monthly and quarterly individual sales performance reporting
• Explain FABs (features, advantages and benefits) of corporate services to decision maker(s)
• Currency audits: Conduct currency audits or rate comparisons (trade analysis) for prospective clients
• Client meetings: Book meeting(s) and appointments for field sales to present our services
• Internal Relationships: Working with Credit team (where required) to agree facilities for new clients
• On-boarding checks: Complete on-boarding and account opening for new clients
• Working effectively across teams: Perform timely and efficient hand-over of new clients to service delivery team (Dealing Team)

Who you are:

• Sales experience:Minimum of 3 years industry experience in a (FX) sales role.
• Targets & KPI'S: Strong track record of outperformance relative to targeted KPIs.
• Resilient and fast paced: Ability to work within a fast-paced result driven sales environment.

• Competitive Salary & Discretionary Bonus 
• 23 days annual leave increasing with each year of service (capped at 28 days) 
• Paid day off for your Birthday 
• 4% employer pension contribution  
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Life Cover, Income Protections Scheme & Critical Illness cover 
• Healthcare  
• Plumm Mental Health and Wellbeing 
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com 

See more jobs at Xe

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At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Manager is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY- We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY- We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedbackand respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentaryto internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teamswith Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary $70-72,000
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com 

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At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. 

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world. 

Our principles   

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 
• RESPONSIBILITY- We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do

• Conduct Customer Due Diligence and Enhanced Due Diligencefor new corporate and consumer relationships
• Complete ongoing monitoring of customer relationships on the back of trigger events or through their regular review cycle
• Investigate transaction monitoring alerts and evaluate whether they are unusual or suspicious
• Review PEP and Sanction screening referrals for clients and beneficiaries at registration and transactional level in line with Xe’s policy
• Analyse transaction data and fraud metrics to determine trends and indicators which may assist in detecting and preventing online fraud
• Provide day to day compliance operations assistance and support to wider teams within Xe
• Remain up to date on Xe’s core business activities and assist in the analysis of proposed business initiatives from a compliance operations perspective
• Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios
• Foster a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player
• Maintain a strong control environment to ensure that records are completed in line with requirements
• Identify and escalate emerging issues or concerns with the ability to manage issues from identification to resolution
• Strive towards continuous improvementof the compliance operations function

Who you are

• Educated to degree level or at least 1 years’experience gained working within a similar role within the FX/Payments industry or within a similar regulated organization
• Excellent communication skills, ability to build relationships and communicate effectively
• Strong organizational skills to enable identification of required tasks and deadlines and planning and prioritization of these tasks in an appropriate manner
• Client-focused approachwith a passion for delivering excellence

• Competitive market-based salary 

• 23 days holiday 
• Medical Insurance 
• Lunch Vouchers 
• Euronet Employee Share Purchase Plan (ESPP) 

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The company

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.

The role

We are looking for an enthusiastic Software Engineer, Java (Hybrid) to join our Software Development team in Athens, Greece.

Our HQ offices are based in Gerakas and we have adopted a hybrid work mode.

As a Software Engineer, Java you will be part of a very competent team that works on mission – critical applications contributing in all phases of the development process. You will be responsible for Java application development, supporting business objectives while providing expertise in the full software development lifecycle, from concept and design, to testing.

Your main responsibilities will be:

• Develop on high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.
• Write well designed, testable, efficient software modules.
• Ensure designs are in compliance with specifications and that specifications cover all needed aspects of the implementation.
• Create / review design documentation and provide feedback on test plans.

• BSc/MSc in Computer Science, Software Engineering or equivalent.
• 2+ years of full time professional experience in designing and developing applications using the Java ecosystem.
• Solid background in Object Oriented Analysis and Design.
• Experience with popular Java frameworks and technologies such as Spring Framework, JPA/Hibernate, JEE.
• Good knowledge of SQL and RDBMS concepts.
• Experience with HTTP APIs.
• Basic understanding of concurrency concepts.
• Working knowledge of Maven, Git and CI/CD principles.

Experience in the following will be extra appreciated:

• Asynchronous messaging technologies, such as RabbitMQ, Kafka.
• Horizontally scalable, distributed, microservices architectures.
• NoSQL databases such as Redis, Elasticsearch.
• Caching technologies, such as Hazelcast, EhCache.

You will be an excellent fit for our team if you are:

• Strong team player with good communication skills.
• Eager to work with leading-edge technologies.
• Analytical thinker with attention to detail.
• Reliable and dedicated professional with clear thinking and strong attention to detail.
• Able to multitask and thrive in a dynamic environment as well as balance and prioritize activities to ensure critical items are addressed.

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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