How will this role have an impact?

A Data Engineer develops systems to manage data flow throughout Signify Health’s infrastructure. This involves all elements of data engineering, such as ingestion, transformation, and distribution of data.

What will you do?

• Train and coach other developers on engineering principles
• Investigate new tools, libraries, frameworks that exist or might exist for use in designing software
• Communicate with business leaders to help translate requirements into functional specification
• Develop broad understanding of business logic and functionality of current systems
• Analyze and manipulate data by writing and running SQL queries
• Analyze logs to identify and prevent potential issues from occurring
• Deliver clean and functional code in accordance with business requirements
• Consume data from any source, such a flat files, streaming systems, or RESTful APIs
• Interface with Electronic Health Records
• Engineer scalable, reliable, and performant systems to manage data
• Collaborate closely with other Engineers, QA, Scrum master, Product Manager in your team as well as across the organization
• Build quality systems while expanding offerings to dependent teams
• Comfortable in multiple roles, from Design and Development to Code Deployment to and monitoring and investigating in production systems.

Requirements

• Bachelors in Computer Science or equivalent
• Proven ability to complete projects in a timely manner while clearly measuring progress
• Strong software engineering fundamentals (data structures, algorithms, async programming patterns, object-oriented design, parallel programming)
• Strong understanding and demonstrated experience with at least one popular programming language (.NET or Java) and SQL constructs.
• Strong experience with big data pipelines in cloud and data normalization patterns. Experience with Orchestration tool, Snowflake and DBT is desired
• Strong experience with cloud-based systems (Azure / AWS / GCP).
• Strong experience with building big data pipelines (ADF / Data Bricks / Snowflake) and data normalization patterns 
• Strong communication skills
• Strong experience with use of RESTful APIs
• Demonstrated experience with Queuing technologies (Kafka / SNS / RabbitMQ etc)
• Demonstrated experience with Metrics, Logging, Monitoring and Alerting tools
• Demonstrated experience with revision control (Git)
• Demonstrated experience with deployment tasks and technologies. (CI/CD Pipeline, K8s, Terraform).
• High level understanding of frontend software applications, Angular preferred
• High level understanding of HL7 V2.x / FHIR based interface messages.
• High level understanding of more abstract, non-functional requirements (e.g. security, performance, scalability, monitoring) within system elements.
• Exposure to different types of patterns and can differentiate which patterns might be better for a specific problem.

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

• Starting hourly rate $15.00, with unlimited monthly commission potential.

• 10 days of required paid training (Monday-Friday, 8AM-4:30PM)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.

• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.
• You will be required to provide up to 5 full years of employment history.

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com/our-story.

How will this role have an impact?

• Reviews health risk assessments/evaluations to determine completion and compliance with CMS guidelines on a timely basis.
• Reviews and assesses the accuracy, completeness, specificity and appropriateness of diagnosis codes identified in the health risk assessments/evaluations.
• Reviews health risk assessments/evaluations to accurately and completely assign all ICD-9/10 codes that are clinically identified and supported in the assessment/evaluation on a timely basis.
• Communicates timely and effectively with supervisor regarding issues with the health risk assessments/evaluations and/or corrections required to the health risk assessments/evaluations.
• Understanding the relationship between IC-9/10 coding and HCC (hierarchical condition category) coding.
• Utilizes advanced, specialized knowledge of medical codes and coding protocol by providing guidance to the Director of Coding to ensure the organization is following Medicare coding protocol for payment of claims.
• Demonstrate a commitment to integrating coding compliance standard into coding practices. Identify, correct and report coding problems.
• Maintain adequate knowledge of compliant coding procedures related top Medicare Risk Adjustment.
• Maintain coding credentials
• Complete special projects as assigned by management, which require defining problems, and implementing required changes.
• Follows all legal and policy requirements for HIPAA protected data.
• Actively demonstrates teamwork at all times.
• Ability to work overtime.
• Is able to meet and maintain required accuracy and efficiency standards.

How will this role have an impact?

We are looking for Tech Savvy individuals interested in New / emerging technologies such as MicroServices, Azure and AWS.  The  Software Engineer will be part of an agile development team, building and working on enterprise grade software systems leveraging .Net to build MicroServices and Angular to build world class front end experiences. 

The  Software Engineer will provide technical expertise to projects by:

• Actively participating in the recommendation of and setting of the Project’s technical direction and vision
• Contributing at an individual level in the completion of design, development, and implementation tasks
• Assisting and guiding Associate Developers in the completion of project related tasks

This role will report to ourSoftware Engineer Team Lead

What will you do?

• Maintain high standards of software quality by writing high-quality code and following established standards and best practices
• Ensure cross team collaboration with other Software Engineers, Business Analysts and Architects in the planning, design, development, testing, and maintenance of web- and desktop-based business applications is occurring
• Work with the Product Team in the refinement of user stories that are developer-ready, easy to understand, and testable
• Provide estimates at a User Story level and provide input to work plans
• Participate in peer-reviews of solution designs and related code
• Package and support deployment of code releases
• Analyze and resolve technical and application problems
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties
• Provide third-level support to business users
• Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing
• Develop technical documents to accurately represent application design and code
• Mentor junior software developers on design patterns, development best practices and DevOps trade-offs
• Perform unit and integration testing before launch
• Responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities

We are looking for someone with:

• Bachelor’s degree in Computer Science or a related field or equivalent work experience
• 3+ years of work experience in .NET framework, .Net Core, C#, TypeScript, JavaScript
• Experience writing and maintaining frontend client applications, Angular preferred
• Experience writing and maintaining RESTful web services for backend, .Net core preferred
• Strong database experience with both SQL and NoSQL architectures
• Experience with unit testing frameworks and development techniques that support writing well tested and testable code: TDD experience a strong plus
• Experience with version control software such as Git, TFVC, or Mercurial
• Working knowledge of Kubernetes configuration files and command line tools
• Experience with Continuous Integration Continuous Deployment (CI/CD) such as TeamCity, Octopus, GitHub Actions, or Jenkins. Azure DevOps is a plus
• Familiarity with messaging technologies Azure Service-Bus and Apache Kafka a plus
• Experience with multi-layer architecture, microservices, and Dependency Injection frameworks
• Familiarity with Mediator pattern, Domain Driven Design and ORMs
• Demonstrable understanding of service oriented architecture principles and techniques, object-oriented design principles, and database design and implementation
• Experience with Scrum/Agile development methodologies
• Experience brainstorming new ideas, building and testing prototypes, and pushing MVP applications into production
• Experience with Machine Learning 

The base salary hiring range for this position is $92,300.00 - $160,800.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.  

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com. #SignifyHealth

#LI-PP

• Starting hourly rate $15.00, with unlimited monthly commission potential.

• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.

• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com/our-story.

Join us at the start of a new era in health care where technology is transforming how and where care is delivered,creating a more connected, effective care experience for all.Our mission at Signify Healthis to build trusted relationships to make people healthier.We do this bytransforming the home into a health hubthrough a combination of data, technology & people. We are building a unified technology platform forvalue-based carethat is improving care and reducing spending by treating patients in lower-cost settings and linking providers’ payments to patient outcomes. Signify Health is driving this industry transformation and solving some of the most challenging problems in healthcare – this is where you come in!

About the Role

As a Senior Software Engineer, you’ll be a key member of a collaborative team responsible for design, delivery and operation of business-critical, distributed systems. We’re looking for technically strong, passionate people with an entrepreneurial spirit to build and sustain innovative solutions.

Responsibilities

• Build and maintain business-critical, enterprise-grade systems using modern technology and techniques.
• Deliver incremental value through iterative, customer-focused releases.
• Drive long-term improvements - focusing on simplicity and maintainability.
• Collaborate with others to develop solutions that meet cross-organization needs.
• Continually refine yourself and others through learning and mentorship.

Basic Qualifications

• 8+ years of software development experience.
• Strong foundation in software engineering: problem solving, data structures, algorithms, patterns, concurrency.
• Experience with multiple programming languages. Ex: C#, Java, C++, Golang, Javascript, Typescript, Python
• Experience using full-stack development to ship and operate large-scale systems.
• Strong SQL skills and understanding of RDBMS such as SQL Server or PostgreSQL.
• Experience with distributed systems design, implementation and operation at scale.
• Clear and effective communication.

Preferred Qualifications

• Bachelors of Science in Computer Science or a related field or equivalent work experience.
• Familiarity with asynchronous messaging systems.
• Experience with the following technologies: C#, kafka, API contracts, protobuf, gRPC, Golang, docker, kubernetes, infrastructure as code, terraform.
• Experience with an Application and Performance Monitoring platform. Ex: New Relic.
• Familiarity with cloud vendors: Azure, AWS or GCP.
• Experience establishing and maintaining CI/CD pipelines.
• Experience with agile methodologies.

The base salary hiring range for this position is $118,000.00 - $189,700.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Signify Health

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 10,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com. #SignifyHealth

How will this role have an impact?

The Data Analyst reports to the Sr. Director of Business Intelligence and Analytics.  The Data Analyst is the sole point of contact responsible for the data quality initiatives of the Data Management organization with respect to all healthcare data produced by the organization.  The Data Analyst will help establish the vision for data quality standards that are maintained by development teams within the Data Management organization.  The Data Analyst will work closely with the Business Analysts to ensure that data contracts between data suppliers (external and internal) and the Data Management Team are satisfied as well as that the data contracts for data pushed downstream to internal consumers of the data are established and communicated.  The Data Analyst will also work closely with the leadership of Business Intelligence to ensure that semantic layer processing is in line with high data quality standards and clear business approval/review.  The Data Analyst will work closely with other leaders in the company to help formulate strategic healthcare data partnerships where new data must be ingested, processed and disseminated downstream into new and existing reporting or new and existing data contracts.  The Data Analyst will also help formulate the strategy for what value lies in the new and existing data in order to achieve insightful solutions. The Data Analyst will review CMS-related changes that may impact the use of data in the organization and translate that information into tactical approaches to be taken by the development teams.  The Data Analyst will be responsible for collaborating with team members to collect and analyze data. The Data Analyst will be responsible to structure large datasets to find usable information and be able to work with the team of analysts and other associates to process information. The Data Analyst will also help establish KPIs to measure the effectiveness of business decisions and create reports and presentations based on recommendations and findings.

Qualifications:

Education/Licensing Requirements:

• High school diploma or equivalent.
• Bachelor’s degree in Healthcare related discipline, Management Information Systems, Computer Science or related field or equivalent work experience.
• Master’s degree in business or technology preferred
• Healthcare experience is required; preferably within payer organizations and CMS; prior CI or nursing experience will be considered

Experience Requirements:

• Strong experience interfacing directly with members of executive and senior management
• Self-driven – able to identify data quality initiatives in the organization, work with the VP of Data Management and other Directors on prioritizing, and lead those initiatives while providing frequent updates on status
• A minimum of 3 years of experience in the data quality space, ideally within business intelligence applications and data warehousing solutions
• A minimum of 3 years of experience in the healthcare space with key positions in being accountable for high levels of data quality and accuracy.
• A minimum of 3 years of experience in working with CMS or other healthcare-related agencies as it pertains to use of healthcare data
• Minimum of 3 years of experience in working with users to understand business processes and data quality-affecting requirements
• Has experience in reporting progress of team activities to leadership with clear and concise attention to work performed, value provided and initiatives completed
• Has demonstrated significant skill required to work effectively across internal functional areas in situations where clear parameters may not exist

Essential Skills:

• Fluently speak, read, and write English
• Coding skills in languages such as SQL, Python, and/or R
• Analytical and Problem-Solving skills
• Knowledge of data gathering, cleaning and transforming techniques
• Reporting and data visualization skills using software like Tableau
• Understanding of data warehousing and ETL techniques
• Passion for solving complex system and data challenges and desire to thrive in a constantly innovating and changing environment
• Excellent interpersonal skills, including teamwork and negotiation
• Excellent external client-facing skills for assessing data-related impacts and new business
• Superior analytical abilities, problem solving skills, technical judgment, risk assessment abilities and negotiation skills
• Proven ability to prioritize and multi-task
• Advanced skills in MS Office

Essential Characteristics:

• Self-directed and organized
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented
• Sense of urgency
• Customer service orientation
• Ability to work under pressure
• Ability to work well independently
• Ability to take direction

Essential Job Responsibilities:

• Supports the Customer Success team and Operations as needed
• Establishes standards for data quality
• Assist in the design and development of data-quality frameworks
• Develop, direct and manage efforts related to data quality initiatives
• Leads system subject matter experts and the Business and Data Analysts to establish data-quality related requirements.
• Establishes best practice standards for data quality initiatives
• Builds or leads the development of data quality related solutions that present the user stories on the level of data quality
• Establishes the vision and implements best practices for a data quality environment

Additional Job Responsibilities:

• Maintains a neat, orderly work area
• Performs other incidental and related duties as required

Working Conditions:

• Fast-paced environment
• Requires working at a desk and use of a telephone and computer
• Use office equipment and machinery effectively
• Ability to ambulate to various parts of the building
• Work effectively with frequent interruptions
• May require occasional overtime to meet project deadlines
• Lifting requirements of <20 lbs. occasionally

The base salary hiring range for this position is $ 92,300 to $160,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

This position is located in Dallas, TX only and is a hybrid opportunity

How will this role have an impact?

If you’re someone who enjoys attracting & developing talented individuals, are passionate about partnering with leaders to maximize organizational capability to achieve business results, or like helping teams deliver on a compelling business opportunity and aspiration, this is the place for you! 

The Senior HRBP plays a key supportive strategic role as a thought partner to aligned business leadership and their teams. You will be responsible for building successful relationships with business partners to execute strategy that will positively impact the Clinical and Network Success business units.  Operating within the Human Resources consulting model, you will work closely with HRBPs, HR Centers of Excellence (COE) and HR Shared Services (HRSS) to execute site specific responsibilities including workforce planning, employee relations, talent acquisition, training, change management, compensation, colleague engagement, culture and enterprise HR initiatives.

This role will report to our Senior Manager, HRBP.

What will you do?

As partner to the business:

• Executes the HR strategy to address the current and future direction of their team
• Cascades site policy/practice initiatives
• Coaches and develops leaders to optimize performance
• Efficiently manages multiple and changing HR priorities and trends
• Evaluates the impact of site programs/strategies that impact the attraction, motivation, development, and retention of team members

As Operations Manager:

• Works with COEs, leveraging enterprise resources and expertise to support business units.
• Effectively leverages and shares key insights and actions based on HR data and metrics
• In partnership with Talent Acquisition, implements proactive staffing strategies to ensure talent goals are met
• Leverages tools and data resources to optimize organizational effectiveness (people, process, policy)

As Cultural Ambassador:

• Recognizes, articulates, and helps shape culture
• Supports leader and colleague focus on engagement activities
• Facilitates finding HR solutions for difficult/urgent situations
• Facilitates dialogue and discussion to align others on company values and related imperatives

We are looking for someone with:

• 5+ years experience as a Human Resources professional with demonstrated success in establishing strong business relationships as an advisor and consultant
• Bachelor's degree a plus
• Professional certification highly desired (SHRM and/or PHR) a plus
• Ability to develop trusting relationships at all levels within the organization to gain support to achieve results.
• Ability to perform in a high-pressure environment and render good decisions while resolving problems.
• Communicate (written and verbal) in a highly effective way with Senior Leaders – focusing on content, outcomes and value relevant to business leaders.
• Serve as a thought leader and have the ability to have a hands on approach.
• Displays strong analytical skills that enables the business to make informed and effective decisions.

The base salary hiring range for this position is $64,000 to $110,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

How will this role have an impact?

This is a position in Quality Engineering responsible for implementing and driving the test strategy on a data engineering team. You will regularly work with your team and management to plan and execute effective and efficient automation and performance testing solutions to accomplish timely delivery of high-quality software products.

What will you do?

• Drive quality in a scrum team at every level of the SDLC. Championing and influencing use of core shift-left testing practices, as well as implementing behavior driven development (BDD) and test driven development (TDD)  where appropriate. 
• Design, write, and maintain automated testing for data engineering pipelines and microservices, including system, integration, and end-to-end testing strategies.
• Responsible for testing Aggregation processes, Data identification (cohort, care gaps, etc), Data ingestion and curation
• Document and perform manual testing of assigned products when necessary
• Document and report bugs or issues found for automated or manual testing
• Drive release planning and assist in troubleshooting during rollbacks or failures.
• Implement and champion a metrics driven approach to continuous improvement of software quality.
• Provide reporting and recommend improvements such as in-code coverage and defect density
• Lead efforts to research and document the root cause for output issues and identify which areas are not in sync
• Drive improvement to processes and technologies related with Quality Engineering
• Build and maintain positive relationships with customers and internal staff and other stakeholders
• Manage tasks for self and teammates to meet the assigned project dates
• Mentor more junior team members with their career and skills development.

We are looking for someone with:

• BS in Computer Science, Information Technology, Data Science, and/or 3+ years equivalent experience required
• 5+ years experience with deep requirements analysis; ability to rapidly understand a business domain, a system and its dependencies, and ask questions that drive depth and breadth of quality.
• 5-7 years of experience in quality engineering and testing work; specific experience in testing data engineering applications, pipelines, and microservices
• 2-3 years of experience and Understanding of continuous integration and continuous deployment (CI/CD) practices
• Strong SQL experience is a must
• Experience with at least one language (Java, C#, Python), understanding and coding YAML files
• Experience with Snowflake, DBT, Databricks and Azure Datafactory
• Experience with orchestration tools such as Airflow. We use Dagster (python based tool) in our data pipelines.
• Experience with Messaging tools such as Kafka, RabbitMQ etc
• 2-3 years of experience developing API testing frameworks using tools such as SoapUI, REST-Assured, Postman, Jmeter, preferred C# based test automation framework
• Strong attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Professional demeanor, dependable, and able to maintain confidential information
• Flexible and able to successfully accept change and lead the charge
• Able to successfully interact with all levels of an organization while building rapport and trust

The base salary hiring range for this position is $92,300 to $160,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The Sr. Manager of Planning and Delivery will have a critical role in driving improved clinician network delivery and capacity management decision-making processes through the development of robust business tools and data analysis. This role will imbed deeply across numerous departments within Signify Health’s Network Operations teams to understand the business, and collaborate and communicate effectively with internal stakeholders, such as Finance, Production, Product, Clinical Operations, Recruiting, Credentialing and Onboarding in all aspects to evaluate capacity, confidently predict forecasts, and make recommendations to senior leadership as to planning and delivery. 

This role will report to our Sr Dir, Network Operations

Location:  This is a fully remote role

What will you do?

• Develop, test, and implement forecasts for both reactive and proactive capacity volume, pipeline and stages, lead time, waste / drop-off (shrinkage) and other workforce related metrics based on trends and understood business drivers
• Evaluate operational trends that impact capacity, such as newly activated capacity, attributes of clinician’s providing capacity (i.e. tenure, averages), clinician outliers to capacity averages, etc.
• Create and maintain capacity planning models for short-term and long-term forecasts
• Translate customer needs into technical and functional requirements documentation that drive action and provide sound direction to the developers in Product and Data technology
• Scope, size, and define incoming data projects within existing prioritization infrastructure to streamline the execution of the top priorities while maintaining integrity to delivery of core analytics
• Own the operational reporting roadmap and maintain constant communication with business stakeholders to ensure program reporting needs are captured, priority changes are properly channeled, and quality within data governance
• Support the development and refinement of current processes, developing metrics and KPIs, and providing input for workflow enhancement and new process development to improve and close gaps
• Conduct root cause analyses in a solution-oriented manner where results do not align with expectations and share insights on appropriate corrective action to strengthen business performance
• Deliver accurate and well-timed reports/dashboards that provide actionable insights
• Instruct, educate, and present analyses to senior management
• May manage others under team expansions with company growth, responsible for the coaching and overall leadership of analysts

We are looking for someone with:

• 5+ years of relevant experience in capacity planning or financial reporting, Bachelor’s degree in fields of information science, health informatics, statistics, applied mathematics, or related field with
• 3+ years of experience analyzing large datasets to perform cost, utilization and financial analyses and deliver key insights to internal clients
• Advanced proficiency in Excel required, Strong SQL skills preferred (ability to perform complex queries combining tables and subqueries)
• Experience with Power BI, SQL and Tableau
• Excellent communication skills and the ability to clearly communicate messages that link business issues, financial results, and strategy
• Demonstrated ability to effectively analyze and interpret relevant business and resource information and data to support decision-making processes with experience in supporting labor forecasting, budgeting and resource modeling
• Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture
• Knowledge of workforce management principles & methodologies
• Quantitative/qualitative data analysis, data visualization to industry-specific problems.
• Ability to work cross-functionally to communicate with technical and non-technical groups
• Ability to effectively diagnose potential barriers and propose resolutions that have measurable and positive business impact; ability to think critically
• Excellent written and verbal communication, professional writing, and presentation skills
• Experience using data science techniques to collect, analyze, and interpret large data sets.
• Experience gathering requirements and writing in an analytics environment

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

• Starting hourly rate $15.00, with unlimited monthly commission potential.

• 10 days of required paid training (Monday-Friday, 8AM-4:30PM)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.

• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.
• You will be required to provide up to 5 full years of employment history.

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com/our-story.

How will this role have an impact?

The Education Coordinator for Signify Health will be experienced in handling a wide range of educational events, administrative, operational and project support related tasks. This individual must be able to work independently and have an interest in the education and/or training industry. The role requires this individual to be exceedingly well organized, detail oriented, able to manage several time sensitive tasks concurrently, be flexible and enjoy the administrative challenges of supporting teams in a diverse environment. The ideal candidate will have the ability to collaborate with staff (at all levels) in a fast-paced culture, often working with multiple stakeholders on multiple projects, demonstrating agility, proactive, resourceful and efficient, with a high level of professionalism and accuracy. Excellent written and verbal communication skills are required.

Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Activate users in the LMS and assign necessary training. Including troubleshooting for LMS users.
• Managing client-facing mailboxes and correspondences; ensuring a smooth and well communicated plan and compiling documents for all meetings as assigned.
• Triage requests that come through the inboxes to the right people for customer support.
• Scheduling meetings and managing calendars with different internal and external audiences across multiple calendars and time zones.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
• Prepares documents such as agendas, notices, minutes, resolutions, and action items for various meetings, composing and preparing correspondence that is sometimes confidential.
• Maintains on-site inventory, shipping, receiving and tracking of products related to educational events.
• Assists with departmental expense reports and submitting receipts.
• Completes a broad variety of administrative, operational and project support tasks and must meet deadlines for multiple departments from one project to the next throughout the day.
• Other duties as assigned.

Education/Experience:

• Bachelor's or Associate’s degree from community college, four-year college or university preferred.
• One to two years of related experience and/or training required or equivalent combination of education and experience.
• Demonstrated experience supporting managers of a fast-paced company
• Ability to accurately evaluate your own project completion time
• Experience managing relationships, scheduling and material creation for various types of meetings
• Ability to prioritize tasks effectively and at times juggle with multiple projects
• Willingness to go above and beyond to meet and exceed expectations
• Healthcare Industry experience a plus
• Well-presented & articulate
• Proactive approach and “can-do” attitude
• Highly Proficient in Microsoft Office (Outlook, Excel, PowerPoint, etc.), Google drive experience is a plus, and managing data within corporate technical tools such as calendars and internal databases
• Exceptional phone, writing skills for correspondence, memos and emails
• Willingness to learn and adapt to new responsibilities
• High Intelligence, discretion, professionalism and energy

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

The base salary hiring range for this position is $14.60 to $24.40. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The Network Success team is responsible for leadership and strategic oversight of Signify Health’s provider network conducting in-home and virtual health evaluations. The team provides clinical support to the network, ensuring providers deliver a high quality, high-value service.

In this role, the Senior Regional Manager serves as the team lead for an assigned region and is responsible for the management of Clinical Network Leads (Nurse Practitioner or Physician Assistants cohort), Regional Clinical Managers (Nurse Practitioner or Physician Assistants cohort), and Nurse Clinical Leads. The Senior Regional Manager is responsible for overall business operations within the assigned Network Success region. Duties for the role will focus on leading the individual members of the regional team, driving regional goals for network clinical performance, and creating strategies to boost the quality of the health evaluation product.

QUALIFICATIONS:

Education/Licensing Requirements:

• Master’s degree in nursing or business, or graduate of an ARC-PA accredited entry-level Physician Assistant program, required
• RN, APRN/RN, or PA state license (unencumbered) required with ability to apply for licensure in other states
• Board-certified Adult, Family, or Geriatric Nurse Practitioner (if Master’s degree conferred for Advanced Practice Nursing or Board-Certified Physician Assistant.)

ESSENTIAL EXPERIENCE:

• Minimum 2 years experience conducting Health Risk Evaluations, preferred
• Minimum 2 years clinical experience pertinent to the member population(s) requiring oversight
• Minimum 2 years managerial experience with remote employees

POSITIONS REPORTING TO THIS POSITION: Clinical Network Leads, Regional Clinical Managers, and Nurse Clinical Leads

ESSENTIAL SKILLS CHARACTERISTICS:

• Fluently speak, read, and write English
• Excellent clinical skills
• Excellent oral and written communication skills
• Ability to adapt to rapidly changing technology and apply to business needs
• Ability to identify, analyze, and resolve business issues through solution-oriented projects
• Demonstrated customer service/customer relationship management acumen
• Willingness to promote corporate goals and objectives all members of the regional team
• Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems
• Proven ability to prioritize and multitask
• Demonstrated ability to achieve results through team-based efforts 
• Ability to evaluate established practices and draw relevant conclusions
• Ability to effectively direct and manage the work of others remotely
• Ability to develop, read, analyze, and interpret complex documents
• Possess critical thinking skills
• Possess strong attention to detail and organization
• Basic skills in MS Office; moderate skills in Google Suite (Google docs, Google sheets, Google slides)

ESSENTIAL JOB RESPONSIBILITIES:

• Provide point of contact clinical leadership to regional team staff
• Direct supervision/management of assigned regional team including training, review and approval of time off requests, completion of annual performance evaluations, corrective action, expense report approval, time card approval, and conducting staff meetings
• Drive regional clinical network performance through KPIs/ performance metrics, providing 1:1 feedback and supporting performance coaching to regional staff, holding staff accountable for productivity and other performance and quality of service metrics
• Provide monthly reporting of network oversight productivity and other metric review for the provider network
• Support regional team in continuous quality improvement initiatives to ensure ongoing effectiveness of team
• Develop effective working relationships between regional team members, other provider experience stakeholders, network providers, and clients as applicable
• Collaborate with Recruiting and Operations teams to identify and execute on opportunities to engage the provider network and enhance the provider experience
• Collaborate with Chief Medical Officer, VP Network Success, Directors of Clinical Operations, and Clinical Education department on identification of new hire and ongoing learning needs, as well as design and delivery of learning content
• Serve as a liaison between assigned regional team and other corporate departments to ensure timely, accurate, and consistent dissemination of policies and other information from corporate office to field clinicians
• Collaborate with Human Resources, Legal, and Compliance departments to promote and ensure network provider compliance with all administrative, legal and compliance specific policies
• Support recruitment and retention opportunities for Signify Health’s Network Success team including, but not limited to, interviewing and hiring decisions

ADDITIONAL JOB RESPONSIBILITIES:

• Participate in staff meetings, conference calls, and other meetings as needed
• Attend training sessions to acquire/enhance skills related to programs offered
• Complete reports/projects/tasks as requested by the Vice President of Network Success
• Daily troubleshooting of program/processes as indicated
• Perform other incidental and related duties as required

ESSENTIAL CHARACTERISTICS: 

• Strategic thinker
• Results driven
• Detail-oriented
• Self-directed and organized
• Sound judgment in handling/escalating difficult situations
• Sense of urgency
• Good interpersonal and conflict resolution skills
• Discrete (i.e., ability to maintain confidentiality)
• Team player
• Ability to work under pressure
• Ability to take direction
• Ability to travel 30-40% of the time

WORKING CONDITIONS: 

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Use office equipment and machinery effectively
• Work effectively with frequent interruptions
• Ability to ambulate to various parts of the building
• Ability to bend, stoop
• Lifting requirements of 20 pounds occasionally unassisted
• May require additional hours to meet project deadlines

The base salary hiring range for this position is $112,000 to $185,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

We are seeking a product owner to lead the development and execution of a data-driven product roadmap. within the healthcare domain. The ideal candidate will have a strong background in healthcare data, analytics, and product management. This role will work closely with cross-functional teams including engineering, quality assurance, and customer success. 

Responsibilities:

• Work closely with stakeholders to gather requirements, clarify scope and communicate priorities.
• Define and prioritize product features and enhancements based on product, stakeholder, and BAU requirements.
• Maintain and execute data product roadmap, ensuring alignment with the business’s strategic goals
• Monitor key product metrics and conduct regular reviews to assess product performance and surface opportunities for improvement
• Serve as primary point of contact for all product-related questions, providing timely responses to stakeholders and addressing any issues or concerns

Qualifications:

• 2+ years of total work experience demonstrating increasing complexity and scope in roles and responsibilities
• 2+ years of experience in product management and/or business analyst role
• In-depth understanding of healthcare data, electronic health records (EHR), claims data, and healthcare analytics.
• Experience overseeing complex data integrations both internally and externally.
• Strong knowledge of data privacy regulations, especially HIPAA.
• Demonstrated success in developing and executing product roadmaps (preferably in the healthcare sector)
• Demonstrated experience in supporting multiple scrum teams.
• Excellent communication and interpersonal skills.

If you are a product owner passionate about leveraging data to drive positive outcomes in healthcare, we invite you to apply and join our dynamic team dedicated to transforming healthcare through innovative data solutions.

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

• Starting hourly rate $15.00, with unlimited monthly commission potential.

• 10 days of required paid training (Monday-Friday, 8AM-4:30PM)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.

• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

• Successful completion of background check is required for this position.
• You will be required to provide up to 5 full years of employment history.

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com/our-story.

How will this role have an impact?

You will be responsible for continuing to transform and drive data governance for the growth of the business at a healthy trajectory while balancing the need to find efficiencies across the organization. All business and technical leaders at Signify, especially directors and above in product and engineering, are analytical, creative, and collaborative. We are passionate about data and drive for simplicity. A successful technical leader will lead through data and insights, obsess about customer outcomes in every decision she/he makes, and lead by developing the trust and respect of teammates and stakeholders. As a technology leader at Signify, you will shape how we continue to transform the value-based healthcare industry, and drive technical, execution and leadership excellence.

Responsibilities:

• Develop and implement a data governance framework, including policies, standards, and best practices.
• Lead and manage data governance initiatives to ensure data quality, integrity, security, and compliance.
• Establish and oversee data stewardship and data ownership programs.
• Collaborate with cross-functional teams to identify and address data governance issues and opportunities.
• Monitor and enforce data governance policies and procedures.
• Conduct regular data quality assessments and implement improvement initiatives.
• Ensure compliance with data protection regulations and industry standards.
• Provide guidance and training to staff on data governance practices and principles.
• Develop and maintain data governance metrics and reporting systems.
• Serve as the primary point of contact for data governance-related inquiries and issues.
• Foster a culture of data governance and data quality throughout the organization.
• Design and implement AI/ML governance framework to ensure ethical, transparent and compliant use of AI Technologies
• Own the data cataloging strategy to capture data dictionary, data lineage, data and metric definitions in support of driving single source of truth, self-service and data democratization.
• Responsible for setting up standards to manage the master and reference data that can be implemented across LOBs.
• Influence and oversee your division's budget to ensure efficient spend and correct investment to achieve maximum business value.

Requirements:

• Experience in a product model organization where you collaborate with product leadership and provide influence, resources, and vision to cross functional product teams on data governance and data quality
• 7+ years of data delivery experience with the focus on defining data governance strategy and execution by working with cross functional stakeholders to understand the requirements, putting together a data governance charter, developing data catalog approach, and managing it to deliver the business outcomes.
• Demonstrated experience with developing standards and policies for implementing data usage, data sharing, offshoring and other access controls.
• Demonstrated experience in implementing a data cataloging approach to capture data classification, data lineage and data definitions in support of promoting self-service and data democratization.
• Experience providing governance oversight for various emerging AI/ML initiatives
• Demonstrated technology and personal leadership experience in data ingestion, data warehousing, online and analytic consumptions including API
• 5+ years of experience in formal leadership roles managing and directing multiple data teams and other leaders.
• Experience with implementing healthcare interoperability solutions is highly preferred.
• Experience with dealing with healthcare data including Claims, Eligibility, members, lab and EMR data is preferred.

The base salary hiring range for this position is $102,000 to $184,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.