Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support. This is a permanent, full-time position - you can work remotely or in our Warsaw office.
You’ll have a chance to:
- Provide support for our amazing customers from all around the world,
- Become an expert in surveys and customer feedback and a trusted advisor to our customers,
- Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights,
- Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it,
- Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc),
- Create and optimize new user onboarding and support processes,
- Participate in Quality Assurance process - test the heck out of new product releases,
- Work with other teams to achieve customer happiness.
See more jobs at Survicate
Apply for this job