Overview

About the Role

Eversight is looking for an enterprise sales rock star with strong retail sales and SaaS experience. The successful candidate will combine strong account management skills to managers and expand existing relationships, while also being a hunter for new business.  We are looking for someone who’s excited and eager to drive new business and get new logos, push boundaries to grow and develop their career in a fast paced, but supportive environment. If this sounds like you, we’d love to hear from you! 

About the Team 

Eversight - an Instacart company, is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Retail Pricing Suite provides price management and optimization for retailers across all of their sales channels. Founded in 2013, Eversight recently joined Instacart in September 2022.

About the Job

• Drive to uncover new opportunities specifically in Retail, focusing on Grocery, Mass Merch, Drug, Club and Dollar channels
• Articulate and manage Eversight’s complex sales cycles to present the value of our retail pricing solutions to decision makers
• Develop and manage relationships within enterprise organizations, presenting to C-level executives the value of our solutions and services
• Forecast sales activity and revenue achievement in Salesforce
• Expand our customer base of leading Retailers - adding to an impressive list of premier anchor customers 
• Directly influence Eversight’s leading efforts to transform the way retail pricing is managed and optimized.
• The role resides in the Eversight Retail Sales team and will combine hunting for new clients as well as managing existing relationships.
• Work closely with adjacent teams and resources including Eversight Business Development, Eversight Presales, and Instacart’s Retail Business Development to build and drive a sales pipeline.  

About You

Minimum Qualifications

• You have demonstrated success selling complex software solutions and managing ongoing relationships
• You have experience closing 3-5  deals a year with an average deal size of $250K-$1M+
• You are an “A-Player”, with a thirst for action and appetite for massive earnings in a fast- paced environment.
• You are self-starter and will proactively and autonomously drive progress across your account base
• You have a proven track record of establishing trust and credibility at target companies, using influence and connections, a proven software sales methodology, and a keen understanding of your innovative solution.
• You have strong collaboration skills to deliver results working with cross-functional internal partners
• You are excited to and able to travel 50% of the time. 

• Bachelor’s Degree
• Strong negotiation skills
• Strong written and verbal communications
• 5+ years of quota-carrying experience in a complex technology solution-selling environment
• Proven track record of consistently meeting and exceeding sales quota
• SaaS selling experience (a MUST)
• Experience selling technology solutions, with a preference for experience in Grocery and Price Optimization/Analytics
• Experience managing the sales cycle from business champion to the C-level
• Excellent presentation and poise
• Strong computer skills, including Salesforce.com, Microsoft Word, Powerpoint and Excel

Preferred Qualifications

• Previous Sales Methodology training, SaaS Performance Management or Applications experience, and strong customer references preferred

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Overview

About the Role-

As Senior Manager, FoodStorm Sales at Instacart, you will play a crucial role in driving the adoption and sales of our market-leading order management system (FoodStorm), a SaaS solution that powers end-to-end order-ahead and prepared foods experiences for grocery retailers. This position focuses on expanding FoodStorm's presence within existing Instacart accounts and penetrating the broader retailer market, empowering grocery retailers to enhance their customer experiences through advanced, tailored solutions.

About the Team - 

The FoodStorm team is an integral part of Instacart's Connected Stores enterprise technology portfolio, designed to help retailers grow, compete, and meet the evolving needs of their customers. As part of this small but impactful cross-functional team, you will work closely with Instacart account teams and contribute across our broader business, promoting a synergistic environment where knowledge and best practices are shared.

About the Job 

• Lead and Manage Sales Team: Manage a small but dynamic sales team within the FoodStorm department, guiding sales strategy and ensuring alignment with broader company goals.
• Proactively identify, contact, and establish relationships with potential target partners aligned with our agreed market strategy.
• Lead product demonstrations, supporting the sales process with expert knowledge of the FoodStorm solution.
• Collaborate with marketing to build the sales pipeline and enhance the prospect experience.
• Ensure all relevant prospect information is promptly and accurately recorded into our CRM system.
• Consult responsibly with the enterprise solutions team  and other internal stakeholders to ensure a seamless transition from sales to implementation.
• Communicate retailer  and market updates cross functionally, including participating in meetings outside of local business hours to represent regional interests.
• Occasional travel as required to meet business needs.
•  

About You

Minimum Qualifications

• 6+ years of experience in SaaS and specifically enterprise SaaS sales, with a strong track record of solution sales. 
• Proven experience in sales team leadership and management.
• Self-motivated and a quick learner, with a drive to achieve positive outcomes.
• Excellent autonomous time and work management capabilities.
• Superior communication skills, with the aptitude to listen and adapt to varied audiences.
• Strong experience and confidence in SaaS solution sales product demonstrations.
• Strong organizational skills and rapid response times for communications.
• Proficient in presenting, influencing, and managing stakeholders both internally and externally.
• Comfort with a rapidly evolving business landscape.
• High moral standards with uncompromising honesty and integrity.
• Creative problem-solving skills.
• Proficiency in Salesforce CRM and managing sales processes.
• Competent with Google Suite.

Preferred Qualifications

• Additional skills that enhance creativity and problem-solving abilities.
• Specialized knowledge in vertical markets that align with grocery retail and prepared foods.

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Overview

About the Role -

We are looking for an Account Manager II to support and drive high valued performance results for Instacart’s ad products through optimizations and upsells while communicating the value of Instacart to partners. The Account Manager is responsible for building trusted CPG relationships, maximizing advertisers value on Instacart’s platform and partnering on initiatives to elevate the team.

About the Team - 

The AM Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed with CPG advertisers. Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers.

About the Job 

• Collaborate with the Sales Team to build trusted CPG Client and Agency relationships 
• Educate, engage and encourage CPG advertisers and Agencies to activate e-commerce campaigns on a world-class digital grocery platform
• Serve as the main point of contact for all post-sale activities including campaign set up, optimization, reporting and performance to achieve CPG advertisers’ KPIs
• Provide weekly reports to CPG advertisers with key recommendations to improve campaign performance 
• Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
• Present compelling category and advertiser-specific business trends and insights
• Participate in cadence calls and Quarterly Business Reviews with CPG advertisers utilizing data visualization to discuss campaign insights and performance with an analytical, data-driven mindset
• Develop a deep understanding of Instacart’s evolving advertising products 

About You

Minimum Qualifications

• Undergraduate college degree (BA/BS) required 
• 7+ years of similar work experience
• Proven track record of building strong customer relationships
• Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
• Ability to work independently, manage multiple priorities and take initiative in a high paced environment
• Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders
• High attention to detail, exceptional organizational skills and creative problem solver

Preferred Qualifications

• BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred
• Comfortable using Salesforce to track and optimize impact
• Comfortable pulling data from Tableau, and Mode 
• Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

Overview

Instacart is committed to revolutionizing advertising by connecting consumers with brands they admire through meaningful campaigns that deliver significant outcomes for brands, consumers, and shareholders. As a Senior Ads Solution Manager within the Commercial Excellence team, you will drive data monetization strategies, enhance data product offerings, and contribute substantially to Instacart’s growth and success through innovative data use and product commercialization.

About the Role

As a Senior Ads Solution Manager, Data, you will leverage your expertise in data analysis and digital media to develop new data-driven solutions that can be commercialized and monetized, enhancing the connection between brands and Instacart customers. Your role involves:

• Identifying and implementing applicable use cases for data to enhance advertising strategies.
• Developing and bringing to market new data products based on client needs and market demand.
• Working closely with the Sales team to package these data offerings effectively for go-to-market strategies.
• Analyzing marketing opportunities, understanding assets, and providing recommendations that inform product development and commercial strategies.
• Collaborating with partners to optimize the use of Instacart’s data to boost media investment through a strategic flywheel effect.
• Serving as the data expert for the sales teams, guiding them on client engagement.
• Representing Instacart’s data solutions to external clients when appropriate across various stakeholder levels.

There are no direct reports planned for this role.

About the Job

• Conduct deep analysis to determine the most profitable and effective use cases for data-driven strategies and products.
• Coordinate with Sales, Product, and Marketing teams to define and achieve product adoption and revenue targets for new data products.
• Guide the development and implementation of data products from concept through to commercialization, ensuring alignment with overall business objectives.
• Provide leadership partnering with experts in navigating privacy, legal, and regulatory landscapes impacting data usage in advertising.
• Foster relationships with external client partners and agencies to maximize data utilization and increase overall media investment on Instacart’s Ads platform.

About You

Minimum Qualifications

• Bachelor's degree in a relevant field (e.g., Business, Marketing, Statistics, Computer Science)
• Extensive experience in digital media and understanding the advertising ecosystem, including data flows across ad tech providers.
• Strong background in privacy, legal, and regulatory aspects of media (e.g., CCPA, GDPR).
• Familiarity with industry measurement standards and advanced knowledge in the commercialization of data products.
• Expertise in 1st, 2nd, and 3rd party data applications, including clean rooms, Customer Data Platforms (CDPs), and identity resolution technologies.
• Excellent communication skills, capable of steering senior-level conversations internally and externally.

Preferred Qualifications

• Proven track record of developing and bringing data products to market.
• Ability to work collaboratively across functions and lead in a cross-functional team environment.
• Creative problem-solving skills and the ability to thrive in ambiguous situations.
• Experience in guiding sales teams on the use of complex data products.
• Knowledge of consumer insights and 3rd party measurement solutions for CPG brands and/or the retail industry.

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xOverview

About the Role

The Director, Financial Systems, will be the strategic leader that helps set the vision for the financial systems and the strategy to deliver the needed outcomes.  This includes strong interpersonal skills to allow socializing the vision with partners and leaders, working with key finance and business stakeholders, process owners, and technology leads to ensure solutions have needed alignment.   This role must be strong in SOX and is responsible for the control environment for the ERP, other in-scope financial systems, and related integrations.  Other expectations include optimizing our current technology, assessing/replacing to scale the growing business, and leading automation for more effective financial reporting and accounting operations.

About the Team

This role reports to the Senior Director, Financial Systems and Solutions in the CAO organization, who is   responsible for PMO, Financial Data, and Financial Systems functions.  We’re looking for a seasoned leader who wants a challenge and is willing to roll up their sleeves to help drive change.

About the Job

• Responsible for the entire Finance IT ecosystem’s operation, maintenance, improvement, and long-term strategic vision
• Maintain and evolve support to allow business partners to execute on routine recurring business processes to ensure the finance team can record and report timely
• Maintain and improve compliance for SOX as well as manage and lead implementation and ongoing maintenance of ITGC and BP controls for relevant systems as well as partner closely with the Accounting teams to complete audit requests, walkthroughs, and provide samples/evidence. Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks
• Partner and contribute with latest Instacart technical decisions (tooling, system integrations, data management, etc) and assess impact to downstream financial systems and operations
• Establish and maintain strong relationships with other system owners across the organization and participate in decision-making for system selections, integrations, and synergies across technologies
• Lead the Financial Systems team with excellence, focused on delivering to the committed projects, supporting the accounting/finance team’s work, and building/maintaining a compliant control environment
• Build and maintain strong and dynamic relationships with business partners cross-functionally, providing partnership and support to the Finance and Accounting orgs
• Operate as system owner of multiple financial systems, including, but not limited to Oracle Fusion, Workiva, Adaptive, and Coupa
• Ensure the Financial Systems team stays current with best practice guidance and industry trends to guide solution decisions
• Key strategy partner with internal teams (Data, Transformation, and PMO) to execute projects, align on work commitment, and coordinate on communication to the business as it relates to planning, resourcing, execution, and delivery
• Establish key metrics that allow Financial Systems to measure velocity to optimize/measure effectiveness of resources
• Design, enhance, and maintain consistent and applicable operating model to facilitate requirements gathering, manage overall testing of enterprise & department specific initiatives and impacts resulting from system changes/ enhancements
• Create visibility that enables efficient resource management, prioritization of overlapping projects, and mitigates constraints and limitations
• Planning and forecasting of operating expenses and resourcing costs and managing to committed budget and forecasted targets

About You

Minimum Qualifications

• Bachelor's degree in Accounting, Finance, IT or related field
• Experience as a strategy owner of financial technology ecosystem in a large growing company
• Have extensive management experience in a financial system or related technical environment, having managed a large team with dual support/project functions
• Must have at least 5 years of experience working with Oracle Fusion and 10 Years of experience working with ERP systems and integrated technology

Preferred Qualifications

• Experience driving and managing financial software solutions and projects (including discovery, design, development and deployment) 
• Experience implementing and maintaining SOX compliant controls and managing audit requests 
• Senior leadership, presentation skills, solid collaboration and problem solving abilities  

Overview

About the Role

We are seeking a highly motivated and seasoned business development professional to help manage and drive Instacart’s Strategic  partnerships, with a particular focus on the partnerships that power our Instacart Ads business. The role entails developing partnership strategies, negotiating high impact first of a kind deals across, and managing post-deal relationships across a variety of partner types from Big Tech to publishers to ad tech and more. In addition to managing senior executive-level partner counterparts as the relationship owner for Instacart, the role interfaces very closely with various cross-functional teams, and plays a key role as a partnerships counterpart for the Product, Engineering, Legal, and Sales organizations.

About the Team

The Strategic Partnerships team at Instacart is a group of experienced and results-driven professionals who are passionate about driving incremental growth for the company, generating cost-savings, and accelerating the company’s strategic priorities through needle-moving partnerships with a range of companies. Our team is responsible for managing some of Instacart’s key external relationships while working closely with Instacart Leadership and cross-functional teams to bring those partnerships to life and unlock new opportunities for the business. Our team values strategic thinking, creativity, and using data and insights to build consensus. 

About The Job

• Design, evaluate pursue, and scale new first-of-a-kind partnerships with various industry players, including Big Tech, publishers, and publisher partners 
• Develop partnership strategies for various Advertising initiatives, with a deep focus on Retail Media and off-platform ads
• Manage a portfolio of partners end to end, including identifying, negotiating, signing and launching deals
• Own the relationship with partners and maintain senior executive-level contacts
• Drive business reviews with partners and ensure the delivery of high impact results
• Play a key role as a strategic business thought partner to product, engineering, sales and other cross-functional stakeholders, helping them define and refine dynamic product goals 

About You

Minimum Qualifications

• 5+ years of business development or partnerships experience in advertising, retail media, ad tech, or related industries
• Entrepreneurial acumen; an individual who thrives in tackling and solving first-of-kind problems that do not have a template or playbook yet 
• Comfortable jumping into new strategic areas for Instacart, including some that may be unrelated to ads, where we are taking products from 0 to 1
• Experience in ramping up on a new area quickly and effectively to help inform the strategic direction of the project
• Track record in managing complex partners at senior executive levels
• Strong analytical skills and strategic acumen
• Demonstrated hands-on execution abilities

Preferred Qualifications

• Experience in the retail, grocery, e-commerce industry a plus 
• Loves fast-paced environments
• Curious and willing to go above and beyond
• Thrives in ambiguity and can chart a course with limited direction
• MBA degree preferred but not required 

Overview

About the Role: 

We’re looking for a Senior Social Strategist who will develop and implement the strategy for our Instacart-owned social channels. This ideal candidate should have proven expertise across Organic and Paid Social, as well as experience in Influencer and Affiliate Marketing. 

In this role, you’ll collaborate closely with the Brand, Creative, Product, Media, Legal and Comms teams to develop breakthrough social-first campaigns across seasonal, product-driven and brand marketing efforts. You’ll also partner with our Associate Creative Director of Social, and our Director of Brand & Culture to reinvent our social strategy including evergreen content themes, creator engagements/partnerships, and our approach to reactive cultural/trending moments. 

This is a remote-based full time position that will report to the Head of Consumer Marketing. 

About the Job:

This is an exciting opportunity to form and execute a best in class social media program from the ground up, partnering with a newly hired ACD and a team of Creatives and Community Managers to help build brand love for Instacart in culture.

• Collaborate closely with the newly hired ACD of Social to conceptualize, champion, develop and execute Instacart’s holistic social strategy & presence. This plan should be rooted in creativity and backed by data/performance.
• This will include strategic playbooks & content plans for both the brand channels and adjacent efforts, such as Shopper Social, Caper Carts, etc. 
• Collaborate closely with our Paid Social, Influencer and Affiliate teams to develop a cohesive strategy, helping Instacart to show up with one consistent voice across the funnel, fueling a flywheel from social engagement to growth 
• Collaborate with social platform reps to ensure Instacart is up to speed on the capabilities of each platform. 
• Collaborate closely with the ACD of Social and Director of Brand & Culture to quickly identify, ideate and take action on reactive opportunities, moving at the speed of culture.

About You

• You are a natural student and consumer of social media and culture. If it’s happening in the zeitgeist, you’re aware and interested. 
• You have proven experience building a social media strategy and successful social-first programs that have achieved significant follower growth and cultural attention.
• You are an expert in social media tools such as Sprinklr, Sprout Social, Meltwater, etc.
• You are able to synthesize learnings and optimizations based on performance trends, across organic and paid social.
• You are a natural leader and are eager for the opportunity to build a best in class program from the ground up. 
• You are naturally curious and see opportunity in every moment developing in the cultural zeitgeist in real time.

Minimum Qualifications

• 7+ years of experience, 5+ in Social Media
• Excellent written and verbal communication skills; ability to interact at senior levels of the organization
• Strong collaboration skills and a proven ability to work effectively in a team environment.
• Nimble, resourceful, and detail-oriented; thrives in a collaborative work environment
• A growth mindset with a high standard for quality.

Preferred Qualifications

• Experience and expertise with social media tools such as Sprinklr, Sprout Social, Meltwater, etc.
• Proven experience building a social media strategy and successful social programs that have achieved significant follower growth and cultural attention.
• Proven experience developing reactive creative that has driven social conversation and earned media attention. 

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Overview

As a Manager of the Program Management team, you will supervise a talented team of Program Managers and oversee and drive the team vision, including all aspects of prioritization, team structure, best practices, workflows, cross team collaboration, and escalations. Your team executes pilots, projects, and programs that drive significant impact for the business and unlock advertising revenue opportunities. You will join and foster a team culture that promotes transparency, sharing, and accountability.

A successful candidate has experience driving successful programs that are complex, cross-functional, and highly impactful.

About the Job

• Lead and mentor Program Managers with varying levels of experience, fostering their professional growth, and ensuring their success in managing their respective projects and programs
• Oversee the development and implementation of best-in-class frameworks and processes
• Implement strategic direction, ensuring alignment with the company's objectives and priorities, and regular review of progress towards these objectives
• Shape and reviews the portfolio of programs to ensure strategic priorities, resourcing needs, and risk management are balanced
• Contribute to the strategic planning and prioritization of programs and other initiatives
• Facilitate coordinated prioritization and management of large, complex programs across the team, carrying out periodic reviews to ensure successful execution
• Be ultimately accountable for all program reporting & communications, ensuring clear and accurate alignment with program objectives across all stakeholders
• Oversee risk identification, dependency tracking, issue identification, and change management across all projects and programs
• Represent the team in cross functional meetings and ensure priorities are aligned
• Maintain open and effective communication channels within the team, and escalate risks & blockers to ensure business objectives & agreed upon timelines are met
• Foster productive working relationships with stakeholders across the organization, driving cross-functional collaboration
• Influence various teams within the organization to drive efficiencies and operational best practices
• Drive alignment with the Ads Program Management team operational objectives and the broader company's business goals
• Settle internal disputes, manage conflicts and encourage team cooperation

About You

Minimum Qualifications: 

• 8+ years of experience in a relevant field with demonstrated Program/Project management experience and a track record for working cross-functionally to drive results
• A proven track record for enhancing process efficiencies and solving problems
• Strong leadership skills and ability to influence team members without direct reporting lines
• Previous leadership experience
• Excellent relationship building skills, with a clear ability to inspire change, manage conflict, and bring together disparate points of view
• Outstanding verbal and written communication skills with excellent attention to details
• A problem solver who thrives in a fast-paced environment and is able to run multiple projects simultaneously

Preferred Qualifications:

• Knowledge of digital advertising sales cycles and experience with distributed teams is desired but not mandatory
• Bachelor’s degree or equivalent with project management certification (like PMP) is a plus
• You are not afraid to get your hands dirty and you find motivation in bringing structure to chaos
• You have a strong program and project toolkit, and an ability to apply industry best practices in your work

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Overview

As an Account Executive, Caper Sales (LIG) you will own a portfolio of independent retailers in North America to strategically sell in Caper carts to transform the in-store experience by bringing the best of digital into brick & mortar. You will lead the end-to-end sales cycle, from initial discovery to negotiating and contracting, in close partnership with BD Retail, Sales Engineering, and Connected Stores leadership for your portfolio. This is critical in bringing our smart cart vision to life across the U.S. and Canada. In addition to your core sales responsibilities, you will collaborate internally with Product, Finance, Marketing, Legal, Ops, and Partnerships to refine go-to-market strategies and build / tailor external-facing communications to achieve win-win outcomes for Caper and retailers. This is an individual contributor role that has the potential to manage a sales team as the business grows. We are looking for candidates who are super excited about the Caper technology and the future of the in-store experience for customers! 

The LIG (Local Independent Grocery) team at Instacart works directly with Independent Grocers across the United States. Our goal is to “level the playing field,” bringing highly effective technology and programs to the independents so that they can compete with large grocery chains. This is a rare opportunity to join a growing team within Instacart. 

About the Job 

• Own responsibility for strategically selling Caper into a portfolio of retailers
• Work together with Business Development to design and implement sales strategies that will drive revenue growth for Caper
• Identify, build, and maintain strong relationships with key Caper decision-makers and influencers 
• Create and deliver compelling sales presentations and proposals to retailers
• Negotiate and close complex Caper contracts with retailers
• Collaborate with Connected Stores MS&P and Caper sales to enhance the overall go-to-market strategy and processes for Caper
• Partner closely with cross-functional stakeholders across several functions including Product, Finance, Marketing, Legal, and Partnerships to develop creative solutions that drive results

About You

Minimum Qualifications

• 5+ years experience working on cutting-edge challenges in the grocery or retail space
• Excellent communication, written, verbal and presentation skills with the ability to distill complex ideas into clear and compelling stories
• A self-starter able to proactively and independently drive progress across multiple stakeholder groups 
• Experience selling high-tech products or services, preferably in the retail industry
• Proven track record of exceeding sales / OKR targets
• Comfort with ambiguity and a rapidly evolving business landscape 
• Strong technical skills and understanding of APIs, databases, and integration tools
• Willingness to travel as needed

Preferred Qualifications

• Comfort with data analysis and modeling 
• Experience with products that involve hardware and software 
• Exposure to supply chain, in-store advertising, retail labor management, and front end operations 

Overview

About the Role

We are looking for an experienced Associate to join as a key member of our Corporate Finance team. In this role, you will drive financial forecasting, business planning, and strategic analysis. You will have regular dialogue with the executive team and cross-functional partners, while also supporting communications with the Board of Directors and our investors. This role will have a critical impact on our company’s near and long-term success by providing holistic, data-driven insights to support executive decision making around company priorities. 

As an Associate in Corporate Finance, you have analytical rigor, transaction execution experience, comfort working with a variety of functional teams, and the ability to consider the big picture while solving complex problems. You are a clear and effective communicator with a team oriented attitude. 

About the Team

The Corporate Finance team is an integral thought partner to Instacart's executive team, providing essential support for strategic, financial, and product decision-making, as well as external communications. We serve as the central hub within the company for financial forecasting, and are responsible for managing and tracking company performance with a focus on the bottom line. We also work closely with other teams within Finance and across the company in our efforts to drive positive outcomes for Instacart.

About the Job 

• Drive creation of the company forecast and key related financial processes, including setting quarterly and annual financial targets, budgeting, bi-annual operational planning, and long-range forecasting
• Leverage financial analyses, key performance indicators, and market trends to develop recommendations for strategic decision making on a weekly and monthly cadence
• Work closely with senior leadership on big picture topics such as evolving overall company strategy and evaluating strategic scenarios, utilizing knowledge of financial drivers, return on investment frameworks, sensitivity analysis, and tradeoffs vs. opportunities
• Build strong collaborative relationships with stakeholders within the Finance org, as well as various other functions across the company
• Develop business narrative to support communications with the Board of Directors and investors
• Create new processes or improve existing processes relating to financial planning and reporting

About You

Minimum Qualifications

• Bachelor’s degree in Finance, Business/Economics, Engineering, Data Science, Mathematics or other related field
• 2-4 years of experience in a relevant field with demonstrated financial acumen and a track record of leveraging data for business impact
• Strong attention to detail and project management / organizational skills
• Polished communication skills and comfort articulating complex concepts and ideas concisely a variety of audiences
• Ability to effectively build and maintain relationships with multiple stakeholders across an organization
• A self-starter with a positive attitude and ability to work in a fast paced and evolving environment

Preferred Qualifications

• Experience in investment banking, consulting, equity research, investing, data science, or FP&A / Corporate Finance / Strategic Finance at high-growth technology company 
• High proficiency in financial modeling and forecasting
• SQL or other data analysis experience

Overview

About the Role

At Instacart, we are on the lookout for a detail-oriented and strategically minded Customer Experience Capacity Planning Analyst to drive the operational efficiency and cost-effectiveness of our services. You will take on the essential tasks of analyzing workforce metrics, forecasting labor demands, and working cross-functionally with internal Operations partners, Vendor Managers, and Business Process Outsourcers. Your analytical and strategic contributions will significantly impact the quality of service we provide to our customers.

About the Team

As a key member of our Workforce Operations Team, you will help shape processes and directly contribute to the strategic success within our Customer Experience Organization. This vibrant and dedicated team of workforce professionals plays a crucial role in optimizing operational efficiencies across our global network, ensuring our ability to serve generously and grow collaboratively.

About the Job 

• Gather and analyze historical data on performance, demand patterns, and business cycles.
• Develop and maintain statistical models to predict future workload and resource needs.
• Forecast staffing requirements based on business goals and anticipated demand.
• Manage outsourcer relationships and performance from a Workforce Management perspective, ensuring all plans are executed flawlessly.
• Effectively communicate plans and updates to forecast to all relevant stakeholders.
• Generate reports on key metrics such as forecast accuracy, staffing to requirement, and agent occupancy.
• Identify areas for process improvement to enhance workforce efficiency
• Duties, responsibilities, and daily activities may change over time as the needs of the organization evolve.

About You

Minimum Qualifications

• Educational Background: Bachelor’s degree in Business Administration, Human Resources, Finance, Statistics, or equivalent workforce experience.
• Relevant Experience: Solid track record as a Workforce Management Analyst or similar role, with expertise in Resource Planning for a large global organization.
• Technical Proficiency: Expertise in workforce management software (e.g., Verint, NICE, Genesys) and proficiency in Google Office Suite (Gmail, Google Sheets, Google Docs), Slack, Atlassian, etc.
• Communication Skills: Highly skilled in communicating effectively with all organization levels.
• Miscellaneous: Comfortable in ambiguous situations, possess strong levels of ownership and bias to action

Preferred Qualifications

• Advanced Data Analysis: Experience with data analysis tools and forecasting methods.
• SQL Knowledge: Proficiency in SQL for sophisticated database management and data analysis.
• CRM Integration: Experience with CRM solutions such as Salesforce or Zendesk to incorporate customer service data into workforce planning.

Overview

About the Role - 

The Customer Experience Training Manager will be responsible for leading efforts to create and facilitate best-in-class training programs and content. You will work closely with team members across different levels and tenures to design and deliver impactful training sessions to improve knowledge gaps, quality of customer interactions, and efficiency of agent day-to-day operations. Additionally, you will collaborate with and support our external partner teams to ensure consistent processes and quality across the enterprise. This is an excellent opportunity for a training professional with diverse experience in instructional design and building content.

About the Team - 

The L&D Team is dedicated to creating and delivering learning solutions that drive Instacart’s success whenassisting our Consumers, Shoppers, Retailers and International Business Partners

About the Job 

Lead, coach, and enhance the skills and product knowledge of training facilitators to achieve our strategic training vision.Develop and execute a strategic roadmap for onboarding, training, and continuous development of Customer Experience Support teams globally.Lead the design, implementation, and optimization of impactful learning programs, including onboarding and continuous training sessions for new and existing team members.Define and analyze critical metrics for training activities to measure effectiveness and drive continuous improvement efforts.Identify and implement progressive tools and technology enablers that enhance the effectiveness and efficiency of training classes.Collaborate closely with Vendor Management teams to ensure consistency in learning development and knowledge retention across the enterprise.

About You

Minimum Qualifications

• 10+ years of Customer Support experience
• Minimum 5+ years in training and development, preferably within a contact center environment or tech industry.
• 5+ years of experience as a people leader
• 5+ years of experience in curriculum design/developmentUnderstanding of industry learning trends and best practices, adult learning theory, and instructional design principles
• Ability to adapt well to fast-paced environments with quickly changing circumstances, direction, and strategy
• Strong organizational and project management skills, with the ability to manage multiple priorities and stakeholders simultaneously
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
  
  

Preferred Qualifications

• Worked within multichannel support operations (voice, chat, email, sms) 
• Experience in startups, marketplaces, or e-commerce 
• You have familiarity with working with large, diverse customer support, and operations organizations
• Extensive understanding of agent tools, processes, and best practices in customer support operations.
• Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor-led, remote classroom, synchronous/asynchronous) for a variety of audiences
• Bachelor’s degree in Education, Business Administration, or a related field; advanced degree or certifications in Training and Development 

Overview

About the Role - 

This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs that enhance our products, applications, and platform, and ultimately, the magical experience of smart shopping with Caper Carts. As a Technical Program Manager at Caper by Instacart, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart’s most innovative efforts. You will own projects, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design and others to define requirements, manage execution, and mitigate risks. We are looking for driven individuals who thrive in a fast-paced engineering environment, are passionate about quality and improving team performance, and feel comfortable pushing on scope and technical trade-offs as well as building an executive narrative. You are able to operate independently, and work proactively with various teams across the organization. 

Every day we solve incredibly complex, cross-functional problems to create an experience for our users that is absolutely magical. Join us!

About the Team -

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace. Our cross-functional Engineering team solves hard product and infrastructure problems that enable wide-scale deployment of the Caper smart carts.

About the Job 

• Lead the planning and high quality technical execution of small to medium sized engineering projects, demonstrating a strong sense of urgency, efficiency, and ownership.
• Work closely with Software Engineers, Product Managers, Product Designers, and Data Scientists to set project objectives and metric-based success criteria. Drive definition of project requirements and execution plans, and manage the project’s progress and outcome.
• Own clear and effective communication with stakeholders, ensuring alignment on and awareness of priorities, risks, and changes. 
• Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high quality delivery within the project team.
• Build repeatable mechanisms and processes that can be used to run programs based on best practices that do not require active program management.

About You

Minimum Qualifications

• 3+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline.
• A strong communicator able to distill multiple streams of information, convey priorities and risks, and build a narrative for stakeholders.
• A strong sense of ownership and intellectual curiosity to understand executional and technical problems in depth, identify potential issues and offer actions to prevent them.
• Excellent collaborator and motivator, able to bring a team together to align and deliver on a common goal.
• Growth mindset - seeks and is receptive to actionable feedback and growth opportunities.
• Takes accountability seriously; can operate independently to deliver responsibilities and milestones on time and within estimates
• Self-motivated and thrives in a fast-paced environment.
• Bachelor's degree in a technology / engineering discipline.

Preferred Qualifications

• Demonstrated ability to create functional specs, set a project structure and influence project strategy. Previous experience in managing a project end-to-end, from definition to launch, throughout a software development lifecycle.
• Previous experience in program management tooling, process definition.
• Experience working with mobile software development and/or hardware products.
• Track record of operating across multiple teams and functions to successfully deliver outcomes.

Overview

About the Role

Instacart is seeking an experienced and driven advertising sales executive to join our Canadian Brand Partnerships team. In this role, you will be responsible for developing partnerships with consumer packaged goods (CPG) brands. You will empower partners to leverage Instacart’s advertising solutions and unique insights to accelerate their brand growth both on and off Instacart. 

About the Team

Our Canadian Brand Partnerships team is the newest and the first international ads sales team at Instacart. We are developing the Canadian business from the ground up, building upon the deep expertise and ongoing innovation of the largest online grocery marketplace in North America. We thrive in a collaborative and fast-paced environment, working through ambiguity to deliver results on behalf of our Canadian CPG partners.  

About the Job 

• Develop and maintain relationships with advertisers, managing all aspects of the sales cycle for a book of business between 5-10 accounts
• Lead monthly, quarterly, annual planning and budgeting process with partners
• Identify and build relationships with executive contacts within your clients 
• Develop data driven sales collateral, case studies, and custom ‘stories’ to translate benefits of Instacart’s platform to CPG advertisers business needs
• Partner with Internal teams such as: account management, analytics, product and engineering to shape the future of our brand partnership strategy 
• Leverage prior experience or interest in the intersection of CPG, Digital & Sales to drive meaningful growth

About You

Minimum Qualifications

• 8+ years experience in a sales environment 
• 5+ years experience in digital advertising 
• Ability to work independently, manage multiple priorities and take initiative in a high paced environment
• Proven ability to influence strategy and foster alignment with sr. stakeholders
• High attention to detail with strong execution skills
• Metrics orientated with the ability to understand and effectively story tell with retail and digital ads metrics 
• A solid understanding of the CPG environment either through direct sales experience or similar exposure
• Client service orientation - fast follow ups, a strong sense of ownership
• A collaborative team player who is comfortable working with multiple cross functional stakeholders to unlock new opportunities

Preferred Qualifications

• Knowledge of paid search, CPG or e-commerce
• Familiarity with Microsoft Excel, Google Drive, Salesforce, and Tableau

*The pay ranges listed are the On Target Earnings for this position*

Overview

About the Role 

As we continue growing, we are looking to add to our Brand Partnerships team within the Business Development group. We are hiring a Sales Executive to add to the Growth team of sellers serving 3-5 CPG partners to grow their business via our advertising and commercial solutions.

About the Team

The Instacart Brand Partnerships team is responsible for managing Instacart’s relationship with CPG brand partners. The team’s remit is to act as strategic consultants to accelerate the Ad revenue growth of CPG brands on Instacart. The team works closely with internal cross-functional teams from product, comms, marketing, insights, and analytics to drive value and excitement with our partners. 

About the Job 

• Deliver on team account sales and net margin targets 
• Develop and maintain relationships with key stakeholders to expand account partnership, such as those in eCommerce, Agency, Media, Sales, Shopper, Marketing/Brand teams, and more
• Earn trusted partner status by understanding & growing their business, solution selling and influencing partnership expansion
• Create data driven sales collateral, case studies, and custom ‘stories’ to translate benefits of Instacart’s platform to CPG advertisers business needs
• Lead annual planning and budgeting process with Fortune 500 accounts
• Create data-backed proposals for up to multi-million dollar contracts for digital advertising
• Partner with Internal teams such as Account Management, Insights, Analytics, Measurement, Product and Engineering to shape the future of our monetization strategy 
• Collaborate with Marketing and Yield teams to design and sell bespoke campaigns against key advertiser occasions

About You

Minimum Qualifications

• A solid understanding of the CPG environment either through direct sales and/or brand experience or similar exposure (ie. engaging with stakeholders across eCommerce, Media, Agency, Commercial/Sales and Marketing/Brand teams)
• Sales experience in fast-paced, entrepreneurial environment
• Demonstrate skills and dependability of a top performer with an owner’s mindset
• Collaborative, adored team player
• Experience presenting to potential and current clients
• High attention to detail with strong execution skills
• Familiarity with the tools of the trade (eg. Microsoft Office, specifically Excel, Google for Business/Drive Suite, Salesforce, Zoom, Teams)
• Experience with large data sets and ability to extract business insights from analysis 
• Client presence and persuasiveness
• Metrics orientation - can get up to speed on search/ad/sales/share metrics quickly
• Client service orientation - fast follow ups, general sense of urgency 
• Thrives in ambiguous, startup environments and enjoys rapid change and learning
• Comfortable operating at both strategic and tactical levels, able to dive into data and make decisions and recommendations based on insights
• Customer-focused with the ability to identify consumer pain points and develop strategies to enhance the consumer experience
• Openness to travel (10-25%) to client and company meetings 

Preferred Qualifications

• Consistent historic performance of achieving sales quotas, while building strong client relationships
• Knowledge of the digital media landscape including connected TV, programmatic and social platforms for offsite media campaigns

About the Role

We are seeking a Sr. Associate, Corporate Strategy, who will be instrumental in shaping our strategic decisions particularly around our Connected Stores and Supply Chain horizons. This role calls for a mix of analytical prowess and creative thinking, tasked with the responsibility to steer our strategy development through market landscape analyses, opportunity assessments, and strategic planning.

About The Team

The Corporate Strategy team at Instacart is central to our mission to lean into complexity and uncover opportunities that advance our strategic priorities. As part of this team, you will collaborate closely with senior leadership and cross-functional teams, providing insightful analyses and recommendations that propel critical initiatives forward.

About The Job

• Conduct deep-dive analysis into the grocery industry and adjacent verticals, identifying B2C and B2B growth opportunities
• Develop market landscape assessments that inform our strategic decisions and help us understand our competitive positioning.
• Engage in opportunity analysis to pinpoint new areas for innovation and expansion, ensuring alignment with our long-term corporate strategy.
• Collaborate with cross-functional teams including R&D, Commercial, and Finance to ensure strategies are coherent across the board and grounded in operational reality.
• Take part in the orchestration of strategic planning sessions, aiding in the preparation and follow-through of these critical discussions.
• Assist in the formulation of actionable strategies that drive clarity and offer quantifiable benefits, directly impacting company performance and direction.

About You

Minimum Qualifications

• 4+ years of experience in corporate strategy, management consulting, or a related field with a proven track record in strategic analysis and/or corporate planning.
• Strong analytical skills and adept at market analysis, competitive intelligence, and strategic forecasting.
• Proficient in using data to make informed decisions and experienced in presenting complex strategies to senior stakeholders. 
• Proficient in SQL; familiarity with BI tools
• Strategic-thinker who is capable of seeing the bigger picture and translating complex ideas into actionable strategies.

Preferred Qualifications

• Experience in retail or e-commerce, with a preferred focus on B2B or in-store technology.
• Your proactive nature drives you to take initiative and operate independently in a dynamic and fast-paced environment.
• Exceptional communication and interpersonal skills, capable of building relationships across all levels of the organization.
• You are known for your problem-solving skills, capable of navigating complex challenges in innovative ways.

#LI-REMOTE

Overview

About the Role - Are you excited about cutting-edge distributed systems, data technologies, ML infrastructure, and scalable designs? Are you inspired by delivering concrete impact to tens of millions of users and partners, while solving some of the toughest technical challenges in a 4-sided marketplace?  Are you passionate about mentoring and growing engineering talent, while instilling and fostering a principled engineering culture?  If so, we have a job for you!  The Ads Engineering team is looking for a seasoned engineering leader to act as the Area Tech Lead of Infrastructure and Systems, reporting directly to the Ads VP of Engineering.  In this role, you will directly contribute to the team’s myriad infrastructure/system innovations, both as an Individual Contributor and as a Tech Lead.  You will lead the team to design a next-generation serving and quality stack that supports the business’ broadening growth.  You will partner with Eng and PM Directors to prioritize and support all product needs.  You will develop company-defining collaborations with other engineering teams across Instacart.  You will grow and mentor engineers, and contribute to shaping engineering culture not only for Ads but for all of Instacart Engineering.

About the Team - The Ads Engineering team builds E2E, full-stack systems to power Instacart’s industry-leading ads innovations in digital ads’ top growing channel - Retail Media. As a fast-growing, critical piece of Instacart’s overall business, the Ads Engineering team strives to both meet and support our advertiser partners for their needs today, while also challenging the status quo to push forward next-generation technologies.  The team consists of a broad spectrum of engineers across all levels, with expertise ranging from backend infrastructure to data engineering to machine learning to frontend technologies and more.

About the Job 

• Leads, solves, and builds system innovations to solve some of the most challenging and interesting technical problems.  Some examples:
• ads serving and indexing systems with rigorous scaling, availability, and latency constraints, that can scale horizontally to billions of product items,
• infrastructure to rank heterogeneous content with cutting-edge ML models,
• data systems and products that process and move billions of events every day, and that power not just Instacart but hundreds of other retailer partners, and
• workflow orchestration that advances the state of the art in scale, correctness, and developer velocity.
• Establishes Ads’ tech strategy and roadmap, balancing between both short-term needs and long-term sustainability.
• Fosters a thriving engineering culture, including running and improving key engineering processes and providing technical leadership and oversight.
• Grows and mentors engineering talent; identifies and develops the next set of leaders.
• Builds and maintains synergies with other engineering teams across Instacart; acts as a bridge to represent Ads in company-wide engineering forums and activities.
• Contributes to company-level tech initiatives as one of the company’s most senior engineering leaders.
• Note this is a hands-on IC / TL role at the Director+ level.  There are no people management expectations.

About You

Minimum Qualifications

• 10+ years of experience building and leading systems engineering.
• Deep expertise in infrastructure and systems technologies.
• Ability to effectively communicate and collaborate at the most senior engineering levels.
• Proven track record of growing engineering culture and talent.

Preferred Qualifications

• Experience and expertise with data engineering, ML infrastructure, large-scale distributed systems, and/or Ads technologies.
• Experience with scalable, customizable service architectures.
• Familiar with AWS, Golang, Spark, Clickhouse, Snowflake, TensorFlow.

About the Role

We are seeking a talented Senior Analyst who specializes in Analytics Engineering, Business Intelligence, and Data Analytics. As part of the Media Analytics Scalability team, you will play a crucial role in designing, developing, and maintaining metrics, data pipelines, dashboards, as well as other self-service data tools to drive critical business decisions. Specifically, this person will support our Retailer organization. 

About the Team 

The Media Analytics Scalability team is a central analytics organization that provides reporting, automation, and data support for internal stakeholders on the Brand Partnerships and Retailer teams. We look for opportunities to drive revenue and operational excellence with scalable data tools and meaningful insights. 

About the job

• Build and regularly maintain data pipelines and models critical to Instacart’s business operation, ensuring the highest data integrity. 
• Own the design, development, and maintenance of ongoing metrics and dashboards, Work with business stakeholders to identify opportunities to grow and engage retail partners as well as drive efficiency. 
• Strive to become the domain expert when working with stakeholders, conducting research, validating findings, and sharing knowledge with the team.
• Partner with cross-functional teams including sales, product, data science, engineering, finance, business operations, and others to ensure alignment and drive impactful outcomes.

About You:

Minimum Qualifications:

• 4+ years in roles encompassing Data Analytics, Business Intelligence, and/or Data Engineering.
• Proficiency in SQL and Python coding, with a strong aptitude for analytical thinking. 
• Familiarity with visualization tools like Tableau and Mode.
• Experience with ETL tools, data modeling, and building/maintaining data warehouses using tools like DBT and Airflow.
• Adaptability to pivot when needed, savviness in navigating and thriving in a dynamic environment, and a solutions-oriented mindset to solve complex and ambiguous challenges. 
• Excellent communication skills and the ability to explain technical concepts to a variety of audiences.

Preferred Qualifications:

• Previous experience in e-commerce and customer insights.
• Proven track record of driving projects that impact revenue and improve operational processes.
• Familiarity with advanced statistical methods and tools is a bonus.

#LI-REMOTE

Overview

About the Role -A Solutions Architect at Instacart plays a crucial role in owning the technical design and solutioning responsibilities for our enterprise Retailer partners. This role works directly with partners to onboard them onto our platform, integrate with our suite of APIs, and ensure that our solutions meet their specific needs. The role involves high-level client interactions, managing technical and business requirements, and collaborating with internal teams to deliver exceptional solutions.

About the Team -Instacart’s Professional Services team collaborates closely with leading retailers to develop and implement a wide range of tailored solutions. With expertise in cloud architecture, solution design, and domain-specific systems, the team navigates complexities in loyalty programs, payments, and eCommerce platforms. The team's work spans from straightforward integrations to highly complex, customized systems that drive retail innovation. Specialists in our team are adept at designing and delivering scalable solutions that meet the diverse needs of the retail sector. Their deep understanding of both technology and business ensures that each solution enhances the retailer's competitive edge.

About the Job 

Lead the design and execution of comprehensive solutions, addressing both system and business needs. Develop solution proposals, drive execution, and ensure successful project launches.Build and maintain strong relationships with technical and business stakeholders at Enterprise Retailer partners. Understand their requirements, constraints, and integration needs.Work closely with Product, Engineering, and Business Development teams at Instacart to ensure alignment and drive successful project outcomes.Serve as a subject matter expert on Instacart’s platform and external-facing APIs. Provide deep technical insights and guidance to partners and internal teams.Develop tools, processes, and documentation to scale partnerships and enhance solution delivery. Continuously seek ways to improve efficiency and effectiveness.Address complex business challenges and technical issues, balancing client needs with technical constraints. Make trade-offs as necessary and raise risks proactively.

About You

Minimum Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• 1-3 years of experience as a Software Engineer or Architect, with a strong background in solving complex business challenges. Experience in a client-facing or consulting role is highly desirable.
• Proficiency in code/scripting/automation (e.g., SQL), and a solid understanding of e-commerce solutions, integration, and API connections.
• Exceptional ability to convey technical concepts to non-technical audiences. Experience interacting with stakeholders at all levels, including Directors and above.
• Demonstrated comfort and competence in managing client expectations, handling technical demands, and delivering under tight deadlines.
• Strong sense of ownership and ability to navigate complex scenarios, balancing technical and business needs.

Preferred Qualifications

• Recent hands-on experience in system design or engineering.
• Experience in external-facing or client-facing roles involving technical discussions and product presentations.
• Experience leading technical initiatives, guiding projects, and aligning teams.
• Understanding of retail systems.

Overview

About the Role 

Instacart is looking for a Senior Product Manager to transform our core shopping experience. This role concentrates on using advanced personalization and AI to enhance basket building, transforming how users interact with stores, swiftly restock essentials, and explore new favorites. You'll optimize the current shopping process for greater personalization and efficiency and create innovative experiences that set Instacart apart, making grocery shopping delightful.

About the Team -Our Discovery is at the heart of Instacart’s user experience, focusing on personalizing the exploration of stores and items. We are committed to ensuring that every recommendation is thoughtful and spot-on, helping users find exactly what they need, when they need it.

About the Job 

Set strategies for how Instacart can help users quickly restock and discover new products they love.Drive core personalization of the shopping experience to match users with precisely the right content at the right moment.Create new AI- features that enable Instacart to have a differentiated, delightful shopping experience. Collaborate with ads teams to integrate seamless shopping experiences that encourage brand discovery.

About You

Minimum Qualifications

• 3-5 years of Product Management experience on a consumer product
• Experience leading product growth roadmaps
• Able to handle the prioritization and execution of a large number of initiatives simultaneously
• Familiar with A/B testing, including experiment design and analysis
• Strong communicator, summarizing project status and outcomes to a large audience

PREFERRED QUALIFICATIONS

• Product management experience in consumer internet or eCommerce field in designing, implementing and improving user facing experiences
• Experience with AI and personalization