We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as a Customer Advocacy Specialist, working out of your home office in the United States.  Due to team and customer locations, those in EST or CST zones are preferred.

Progress is looking for a creative and proactive marketer to help the Progress Customer All Stars team better leverage the voice of our customers. This Specialist role will help drive customer participation and loyalty while putting the customer in a position to be even more successful with Progress products. As a Progress Customer All Stars team member, the Specialist will help optimize and expand the global customer advocacy program. You will work closely with the Customer Advocacy Manager, as well as other members of the Corporate Communications team. In addition, you will engage cross-functionally with stakeholders to support the common goal of identifying and recruiting customers for All Stars program participation, building a library of customer assets and promoting the program both internally and externally.

WHAT YOU WILL DO IN THIS ROLE:

• Help build a deep bench of world-class customer contacts willing to speak on behalf of Progress as sales references, event presenters, analyst references and peer-to-peer references and more.
• Help grow and curate a library of compelling customer assets that illustrate the positive impact Progress has on organizations worldwide.
• Collaborate with customer success, product marketing, demand gen and sales teams to build customer relationships and cultivate customer advocacy opportunities that align with strategic initiatives.
• Help drive visibility and build excitement for our customer stories both internally and externally.
• Assist with regular reporting and communications to stakeholders.

• The ideal candidate is a self-starter and capable of working cross-functionally across Progress’ marketing, customer success, sales and product teams.
• Excellent project management skills with a high bar for quality and “can do” attitude.
• Aptitude for multi-tasking and prioritization in a dynamic, fast-paced environment.
• Excellent writing and interpersonal skills with a passion for building relationships with customers.
• Experience working within a multi-product portfolio company a plus.
• B2B tech industry experience

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!