Your impact

Handshake is hiring a Product Manager reporting to the Senior Director, Product on our Employer team. Employers already account for a lion’s share of Handshake’s revenue, and we expect this growth to continue as we scale our SaaS offering and define the category of proactive, data-driven recruiting that helps employers hire entry level talent and young professionals find their first and second jobs. 

We’ve made strides to become the market leader in college jobs, recruiting events, and novel methods for employers to reach both targeted and broad talent pools. You’ll be building on this foundation, creating new products and reimagining existing ones to transform how employers form trust-based relationships with candidates across multiple mediums that scales for a marketplace of millions of active users. 

You’ll be part of a close-knit cross-functional team of not just R&D but also Go-To-Market, including marketing operations, product marketing, sales, customer success and insights. At the same time, you’ll be mindful about making a positive societal impact, increasing access for diverse talent in entry level recruiting.

Your role

You’ll own the lifecycle end-to-end for your product area, including:

• Product Strategy. You’ll ensure that your squad has a cohesive and differentiated product strategy that ladders up into the Employer team and company strategy.
• Product development: You’ll lead a high performing cross-functional squad, including engineering and design partners, from research and roadmap planning to delivery 
• Launch and adoption: You’ll partner closely on go-to-market and implementation, working with marketing, sales and customer success. You never hesitate to roll up your sleeves and tackle something hands-on. It’s never someone else’s problem. You’ll run beta programs and pilots to maximize learning and minimize code investment, getting close to the customer and the details through the process. 
• Cross-Handshake partnership: You’ll work with stakeholders across Handshake’s largest team (the broader Employer team) and on other sides of the Handshake marketplace (EDUs and Student) to innovate quickly but deliberately
• Goals, metrics and tracking: You’ll create a robust and clear thread of data from strategy through development through in-market iteration.

Your experience

• 3+ years as a product manager partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration. 
• Strong systems and analytical thinker.Can connect the dots, spot challenges and edge cases, integrate multiple considerations.
• Working knowledge of data-driven applications including mapping, schemas, permissions that inform user interactions and downstream analytics.
• User focused. You dive headfirst into understanding the needs of employers and build products grounded in data and research.

Bonus areas of expertise

• Revenue-generating entrepreneurial experience 
• Product management experience in both fast-growing consumer marketplaces and SaaS businesses with 100+ employees is a major plus.
• Development of B2B products connecting to a marketplace platform (e.g. the supplier side of an e-commerce marketplace)

Compensation range

• $150,000 - $160,000

Your impact

We are seeking a highly motivated Revenue Accounting Manager to join the accounting team and support the growing Handshake business. In this role you will drive all aspects of revenue and receivables operations, build the team of talented professionals, lead the system automation efforts and partner with cross-functional Handshake teams.

The ideal candidate has strong analytical and organizational skills, attention to detail, great interpersonal communication skills, willingness and the ability to work in a fast-paced environment.

Your role

• Manage the monthly revenue close process, ensuring accuracy and timeliness of revenue recognition. Prepare and review revenue-related journal entries, reconciliations, and supporting documentation
• Oversee  day-to-day order to cash operations, including customer invoicing, cash applications, collections, customer account reconciliations
• Prepare and analyze accounts receivable aging reports, monitor customer accounts for overdue payments, follow up on delinquent accounts, and take appropriate actions to collect outstanding balances
• Oversee the implementation and maintenance of revenue recognition policies and procedures in compliance with ASC 606 and other relevant accounting standards 
• Collaborate with cross-functional teams (Sales, Legal, Finance) to review and interpret customer contracts for proper revenue treatment, customer billing and collections process
• Provide guidance, training, and performance management to junior team members
• Continuously improve revenue accounting processes and internal controls through driving system automation initiatives, developing operating procedures
• Oversee sales tax filings process
• Actively participate in external audit and respond to revenue-related audit inquiries,  assist in the preparation of external financial statements and disclosures related to revenue.

Your experience

• Minimum 5 years of experience in Accounting, including minimum 1 year management experience in a fast paced high growth environment
• Working knowledge of US GAAP, particularly ASC 606
• Proficiency in using accounting software and ERP systems. Experience with NetSuite is preferred. 
• Proficiency with Microsoft Excel or Google Sheets
• Salesforce experience is a plus
• Previous public accounting experience with a Big-4 firm is a plus
• Bachelor's degree in accounting, finance, or a related field. CPA or other internationally recognized accounting certification are a plus
• Proven ability to manage a high volume of transactions, meet deadlines, and work under pressure.
• Strong leadership abilities, with experience in supervising and developing a team
• Excellent communication and interpersonal skills

Compensation range

• $125,000-$150,000

Your impact

We’re looking for an Account Manager to join our Employer Sales Team in the Mid-Market Segment- working with top employers across the nation to drive their early talent recruiting strategy.  You will serve as the primary owner of a set book of existing employer partners, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal.   

This high-impact role combines equal parts sales, relationship management and customer satisfaction.  The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a SaaS technology company.

Your role

• Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the Mid-Market Segment
• Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer 
• Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners 
• Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
• Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
• Manage and present data and value-driven Quarterly Business Reviews 
• Enlist and inspire customers to participate in Handshake events and other marketing materials 
• Manage overall customer loyalty, serving as internal advocate and escalation point to customers
• Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
• Help scale internal process to support hundreds of premium employers
• Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech

Your experience

• 1+ year of customer facing experience 
• Prior TA or HR experience - not required but highly preferred 
• Exposure working with C-Suite & VP Level Executives at small to medium sized companies
• Ability to understand our customer’s business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets
• An understanding of ever-evolving needs of a dynamic, growing start-up organization
• An open-mind to creatively solve our customer’s complex problems
• The ability to thrive in ambiguity and work quickly, but not rush
• Strong presentation development and public speaking skills
• Strong communication and relationship management skills
• Experience owning and driving projects end to end 
• Strong critical thinking skills
• Superior cross-team collaboration skills

Compensation range

• $150k - $165k OTE (60/40 split)

*Must be willing to work a hybrid schedule from our SF or NY office- 3 times a week (Monday, Wednesday, Thursday)
*Must be willing to travel 20% of the time.

About Handshake

Handshake is the world’s leading platform for early careers hiring, connecting over 15M+ students and young professionals from around the world with over 900,000+ employers. Headquartered in San Francisco, Handshake is now rapidly expanding its presence across the European region with offices in Berlin, London and Romania. Visit our website to find out more about Handshake! 

Role Overview:

We’re looking for a People & Culture Manager to provide operational HR support to our growing team in EMEA, alongside leading various strategic projects and change management initiatives that help us operate more efficiently and enhance our culture in the region. Reporting into the Director of People & Talent for EMEA, this role will suit an ambitious all-rounder who is passionate about creating and driving best in class people experiences. We’re looking for someone who has worked in a similar role previously, ideally within a fast paced entrepreneurial environment, has a proven ability to take initiative, adapt quickly as priorities shift, work with a strong sense of urgency and build strong, productive relationships with a range of stakeholders from around the globe. 

Key Accountabilities:

This role will be responsible for leading people operations and experience strategy across the EMEA region, and will be accountable for the following:  

• Provide first line HR support to employees across Germany, UK, and Romania, ensuring we’re resolving their queries in a timely manner.
• Support with the development and implementation of key organisational policies and processes to provide best-in-class employee experience.
• Develop our employee onboarding programme and ensure it effectively integrates new hires into the organisation, enhancing their understanding of company culture and processes.
• Manage all aspects of the employee lifecycle, including onboarding, performance management, and offboarding, ensuring compliance with local employment laws and company policies.
• Own all aspects of our in person experience at our state of the art Berlin office to ensure a safe, efficient, and pleasant working environment. This includes working with our local vendors and contractors to ensure a solid system is in place to run the office, and managing the Office Coordinator. 
• Lead strategic HR projects in partnership with the HR Director and Recruitment. These projects would include building our employer brand, improving employee engagement, managing our DEI initiatives
• Own the employee experience agenda in EMEA, ensuring we’re making Handshake a great place to work. 
• Maintain our internal HR systems (Workday) to ensure accurate employee records are in place in partnership with our global people operations team. 
• Assist with payroll processing by providing necessary employee information and resolving any payroll discrepancies in collaboration with the finance team.

What are we looking for:

• 3 to 5 years of experience in an HR role, preferably within a start-up/scaleup environment. This role would ideally suit a HR Advisor/Generalist who is keen to step up into a new role. 
• Fluent in German and English. 
• Excellent verbal and written communication skills, with the ability to interact with employees at all levels and from diverse cultural backgrounds. Strong interpersonal and relationship-building skills
• Strong organisational and multitasking abilities, with a keen attention to detail and the ability to prioritise tasks effectively.
• A proactive and self-motivated approach to work, with the ability to work independently and as part of a team. We’re looking for someone who is ambitious with a can-do attitude.
• Proven experience in managing HR projects particularly around elevating employee experience or designing new HR programmes and processes. 
• Proficiency in HRIS systems, Microsoft Office Suite, and other relevant software. Experience with remote working tools and virtual collaboration platforms is an advantage.
• Sensitivity and adaptability to different cultural norms and practices and able to work with a very diverse group of people. 
• A genuine passion for delivering a positive employee experience and driving organisational success.
• Bachelor’s degree in Human Resources, Business Administration, or a related field. HR certification as well as working knowledge across HR practices, employment laws and regulations will be a plus.

Your impact

Handshake is hiring a Product Manager to help us deliver a world class consumer experience. More than half of college students in the US have a profile on Handshake but they’re using the platform primarily as a transactional job board. In order to fully realize our mission and goals, we need to better engage students through content and community — and in this role, you will be critical to ensuring this. 

Ultimately, we believe Handshake can give every student access to the career-defining power of a supportive community and we need your help to make that happen!

You’ll be part of a close-knit cross-functional team including not just R&D but also demand generation, marketing operations, product marketing, sales, customer success and insights - together building a truly game-changing SaaS platform. At the same time, you’ll be mindful about making positive societal impact, including improving diversity, equity and inclusion in entry level recruiting.

Your role

• Product Strategy. You’ll ensure that your squad has a cohesive product strategy that ladders up into the Content & Community team and company strategy.
• Leadership. You’ll work with your team leads to represent your product area to executives, and translate company-wide strategies to your squad and into your roadmap. 
• Goal Setting. You’ll help hold your squad accountable to clear goals that ensure they are tracking effectively towards the strategy.
• Planning and Execution. You’ll help your team and stakeholders prioritize and collaborate on the roadmap while ensuring we have appropriate alignment with stakeholders. 
• Collaboration. You’ll work closely with other key leaders in the Content & Community team (i.e. design, marketing, engineering, data) as well as leaders in other lines of businesses (E.g. Career Events, Paid Employer offerings) to ensure cohesive strategy and execution.

Your experience

• Customer focused. You understand the needs of your customer intimately and represent them everywhere, grounding your approach in data and research.
• Marketplace savvy. You understand different user types and can reason about incentives in a marketplace to create successful products.
• Strong analytical thinker.Can connect the dots, spot challenges and edge cases, integrate multiple considerations.
• Experience launching and managing a consumer social productwith 1M+ active users
• Comfortable using datafor tactical and strategic decisioning, goal setting, and iterating quickly.

Bonus areas of expertise

• PM experience leading the development and launch of net new, “zero to one” consumer products
• Experience managing a consumer product with significant scale (i.e. 10MM+ users)

Compensation range

• $150,000 - $160,000

Your impact

Handshake is hiring a Senior Product Manager reporting to the Senior Director, Product on our Employer team. Employers already account for a lion’s share of Handshake’s revenue, and we expect this growth to continue as we scale our SaaS offering and define the category of proactive, data-driven recruiting that helps employers hire entry level talent and young professionals find their first and second jobs. 

We’ve made strides to become the market leader in college jobs, recruiting events, and novel methods for employers to reach both targeted and broad talent pools. You’ll be building on this foundation, creating new products and reimagining existing ones to transform how employers form trust-based relationships with candidates across multiple mediums that scales for a marketplace of millions of active users. 

You’ll be part of a close-knit cross-functional team of not just R&D but also Go-To-Market, including marketing operations, product marketing, sales, customer success and insights. At the same time, you’ll be mindful about making a positive societal impact, increasing access for diverse talent in entry level recruiting.

Your role

You’ll own the lifecycle end-to-end for your product area, including:

• Leadership. You’ll represent your squad and product area to executives, and translate company-wide strategies to your squad and into your roadmap. You’ll inspire your team on the product vision.
• Product strategy. You’ll ensure that your squads have a cohesive and differentiated product strategy that ladders up into the Employer team and company strategy.
• Product development: You’ll lead a high performing cross-functional squad, including engineering and design partners, from research and roadmap planning to delivery 
• Launch and adoption: You’ll partner closely on go-to-market and implementation, working with marketing, sales and customer success. You never hesitate to roll up your sleeves and tackle something hands-on. It’s never someone else’s problem. You’ll run beta programs and pilots to maximize learning and minimize code investment, getting close to the customer and the details through the process. 
• Cross-Handshake partnership: You’ll work with stakeholders across Handshake’s largest team (the broader Employer team) and on other sides of the Handshake marketplace (EDUs and Student) to innovate quickly but deliberately
• Goals, metrics and tracking: You’ll create a robust and clear thread of data from strategy through development through in-market iteration.

Your experience

• Strong foundation in roadmap development and releasing products for complex, multifaceted marketplace businesses or SaaS platforms.
• 4+ years partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration. 
• Strong systems and analytical thinker.Can connect the dots, spot challenges and edge cases, integrate multiple considerations.
• Extensive experience presenting both internally and externally including working with customers, users, and internal cross-functional partners and executives.
• Working knowledge of data-driven applications including mapping, schemas, permissions that inform user interactions and downstream analytics.
• User focused. You dive headfirst into understanding the needs of employers and build products grounded in data and research.

Bonus areas of expertise

• Revenue-generating entrepreneurial experience 
• Product management experience in both fast-growing consumer marketplaces and SaaS businesses with 100+ employees is a major plus.
• Development of B2B products connecting to a marketplace platform (e.g. the supplier side of an e-commerce marketplace)

Compensation range

• $160,000 - $190,000

Your impact

Handshake is looking to hire a Senior Engineering Manager for our Content Team. You will lead, grow, and support the engineers building our customer-facing products. You will work on complex technical challenges and enable millions of students and job-seekers to connect with employers through Handshake’s platform.

You will have opportunities to:

• Create a direct impact in the world by helping Handshake to democratize the opportunity for our millions of students

• Work in an impressive innovative environment with many growth and career development opportunities.

• Grow and scale a team, hiring top talent focusing on DEI

• Help to define our culture and processes, not only as a team but also as an organization

Your role

• Build, lead, and successfully develop a team of software engineers from all levels; defining their career development plans, setting specific goals, and motivating them to achieve results as part of their growth

• Successfully manage performance; mentoring and coaching software engineers, supporting both high and underperforming individuals

• Partner closely with key stakeholders across Handshake, including Design, Product Management, and strategic business partners to define clear, ambitious, attainable, metric-oriented goals for their team

• Participate in technical decisions and provide technical coaching, helping tech leads to define and prioritize engineering roadmap

• Lead with empathy as you help us nurture a culture of growth, inclusion, and belonging

Your experience

• Build, lead, and develop successfully a team of software engineers from all levels (from junior to senior) defining their career development plans, setting specific goals, and motivating them to achieve results as part of their growth

• Works cross-functionally to define, drive and track product-level success

• 4+ years experience managing a technical team, 5+ years in technical leadership roles, 8+ years in software engineering

• Demonstrated experience working with or across other engineering teams to ship features or technical improvements

• Experience working as an, and managing, Full-Stack engineer(s), with either web or mobile clients

• Experience working with any or all of: Ruby/Rails, Go, Python, Javascript/React, and Swift/SwiftUI

• Experience working with any or all of: ElasticSearch, Redis, PostgresQL, SideKiq, and GCP Pub/Sub, DataFlow, and Spanner

Compensation range

• $210,000 - $240,000/year

Want to learn more about what it's like to work at Handshake?Check out these interviews from our team members!

Your impact

Your role

• Process payroll timely and accurately for 600+ employees located in the US, Canada and Europe 
• Ensure compliance with relevant laws and regulations, including periodic filings
• Timely address employees inquiries on payroll related matters. Build SLAs and standard operating procedures for payroll helpdesk
• Maintain payroll accounting entries and reconciliations, collaborate with the accounting team on payroll aspects of the month close and annual financial reporting
• Oversee equity administration and regulatory filings
• Develop and implement global payroll policies and procedures to ensure compliance with company policies and regulatory requirements
• Own relationships with consultants and third-party vendors supporting payroll preparation, employee benefits and compliance
• Collaborate with People and other teams to ensure seamless integration of payroll processes
• Develop payroll team to support expanding operations through hiring, training and supporting junior payroll team members
• Research compliance with all relevant laws and regulations, including tax laws and employment standards
• Maintain confidentiality and handle sensitive information with discretion

Your experience

• Minimum 5 years of experience in multi-state and international payroll management in a fast paced high growth environment
• Proven track record of building payroll processes and implementing systems supporting payroll, employee benefits and equity administration
• Deep understanding of payroll accounting and reconciliations, hands on experience with month end close process
• Ability to conduct research on payroll and tax rules, through identifying key areas to address and leveraging third party vendors where appropriate
• Knowledge of payroll, equity and related taxes legislation in the US and Europe, related compliance requirements 
• Strong analytical and organizational skills, with great attention to detail
• Excellent communication and interpersonal skills
• Proficiency in payroll software and systems, such as Workday, Carta, Netsuite
• Bachelor's degree in Accounting, Finance, or related field
• Certification in payroll management, such as FPC or CPP, is an asset

Compensation range

• $125,000 - $150,000

Your impact

Compensation range

• $170,000-$200,000 

• $225,000-287,500 OTE

Your impact

Handshake is seeking a dynamic and strategic Director HR Business Partner to join our team, reporting directly to the CHRO. This role is pivotal in supporting our Engineering team and their leaders during a period of significant evolution and growth. You will facilitate seamless organizational changes, create robust systems and processes, and drive employee development and engagement. As a trusted advisor to people managers and leaders throughout the function, you will provide critical insights and guidance to foster a high-performance culture. Within the People organization, you will be a thought partner to the CHRO and the rest of the People & Talent Leadership team: role modeling what great looks like in your role while also helping to support cross-functional initiatives and transformations across the business. 

Your Role:

Strategic Partnership: Collaborate with senior leaders to develop and implement forward-looking plans. Provide strategic guidance on employee engagement, workforce planning, talent retention, and business performance. Partner with our CTO and his Leadership team to develop longer-term talent strategies and initiatives to support the goals of the global Engineering organization. 

Leadership Development: Coach and mentor people managers, providing expertise in conflict management, talent and performance management, and employee motivation to enhance leadership capabilities.

HR Program Management: Serve as the primary point of contact within Engineering for HR programs, tools, metrics, and analytics. Ensure these resources effectively support your organization.

Cross-Functional Collaboration: Partner with the People and Talent teams on company-wide initiatives such as compensation and feedback reviews, learning and development programs, and organizational changes.

Policy and Process Optimization: Continuously evaluate and improve current practices and policies to ensure scalability and effectiveness. Recommend and implement changes as necessary.

Communication and Change Management: Lead the communication and implementation of new or updated HR programs and policies. Translate business needs into effective HR solutions proactively.

Your Experience:

Experience: Minimum of 8 years in HR with at least 5 years as an HR Business Partner, preferably supporting technical or engineering teams.

Leadership Skills: Demonstrated ability to influence and drive strategic initiatives at all organizational levels.

Emotional Intelligence: High EQ with a strong sense of empathy towards employees.

Communication: Exceptional communication and interpersonal skills, adept at fostering collaborative relationships across diverse teams.

HR Expertise: Deep knowledge of HR best practices in coaching, employee engagement, change management, and relevant employment laws.

Analytical Skills: Proficiency in people analytics and metrics, using data to inform decision-making and drive organizational change.

Problem-Solving: Innovative and agile problem solver with a proactive approach to addressing business needs: you are moved to act when you see something that could be improved.

Cultural Fit: Proven track record of cultivating inclusive and values-aligned organizational cultures.

*Must be willing to work a hybrid schedule from our SF office- 3 times a week*

Compensation range

• $205,000-$240,000

Your impact

Handshake is looking for an enthusiastic, creative, and super-organized Office Coordinator to join our team for six months! As part of our Workplace Team, you’ll report to our Senior Workplace Manager. In this role, you will be responsible for keeping our San Francisco office operating efficiently and at scale while also being thoughtful in ensuring the best possible experience for our team & guests. We’re looking for someone excited by this challenge and the opportunity to make a significant impact on the ways Handshakers do their work! 

Your role

• Act as main point of contact for the San Francisco office; be a positive, friendly presence in the office, building strong relationships with all team members and guests, as well as with any visiting employees

• Responsible for managing the workplace experience in our San Francisco office from a safety and facilities standpoint; you’ll ensure that our office environment creates an ideal workspace for our team, while also bringing our mission and values to life

• Manage partnerships with building management, cleaning staff, and all other office vendors including snacks, meals, handy-people, and IT support

• Order, track inventory, and stock office supplies, snacks, and swag

• Proactively seek ways to streamline office processes and leverage best practices

• Support and help execute on company-wide events for the San Francisco office as well as quarterly meetings and ERG events

• Provide logistics related team-offsite event support to Leadership and their Executive Assistants

• Maintain a safe and healthy work environment by staying current with local health and safety requirements, emergency preparedness plans, first aid kits, and compliance signage

• Partner closely with other functions across the People Team, bringing innovative ideas to new team initiatives, culture-building events and business efficiencies, especially as we manage a hybrid work environment 

• Proactively coordinate space planning in partnership with the People team, including additions or changes needed to the physical space as we keep evolving our workforce strategy

• Note: This is a part-time contract role (24 hours per week) and lasting a duration of 6 months. This role requires an in-person presence 3 days per week. 

Your experience

• At least 2 years of experience working in a fast-paced business environment, preferably within the tech space

• Passion for Handshake’s mission to democratize access to opportunity for college students

• Friendly and enthusiastic can-do attitude

• Self-directed, highly efficient, detail-oriented problem solver with demonstrated experience and creativity in developing and improving processes

• Highly organized with the ability to prioritize and manage workload effectively, always following projects through to completion

• Great judgment and a history of working with highly confidential information

• Exceptional interpersonal skills, empathy, and the ability to build relationships across different functions

• Excellent written and verbal communication skills – you know precisely what to say and how to say it, both online and in-person

• An eye and appreciation for office design

• Ability to track and spend according to allocated budget

Bonus areas of expertise

• Prior reception, executive assistant, or office coordination experience

Compensation range

• $30 per hour

Your impact

As a Senior Customer Success Manager at Handshake, you are responsible for ensuring our education partners are healthy, happy, successful, and retained. You will create repeatable and reusable tactics for driving engagement across our university partners' teams. 

In this critical role, we are seeking an individual with a wealth of experience as a customer success manager to manage our most strategic partnerships. Given the rapid pace of our expansion, we require someone who not only possesses a deep understanding of how to create and maintain strong partnerships but has a proven track record of successful market growth in tech. 

To succeed in this role, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy on the opportunities you come across, having accountability and being open to new challenges are essential to our continued success. There is an opportunity to make a real impact here!  If you are driven and hungry for a challenge to help us on our mission to help students fulfil their career dreams, then we can’t wait to meet you!

Your role

• Relationship Management - Owning the core and executive relationships for our key strategic partners. Having a proactive approach with partners and regularly meeting them to understand their current state and how to help them achieve their goals through Handshake - you are willing to try new and innovative ways in order to achieve this 
• Renewals and expansions - Building trust and advocacy with partners which ultimately leads to driving retention. Driving the plan of action internally and externally for key partners
• Owning Customer Journey - act as the main point of contact for your partners, which means you will be accountable for the entire partner lifecycle, from onboarding and implementation to adoption and optimization - knowing when to bring other team members in and working with the support team on improving processes for the day to day questions 
• Internal Collaboration - Communicate key updates to the wider team, secure opportunities for success stories, and collaborate with sales and product teams for effective partnership differentiation and enhancement. As you can see this role will involve wearing multiple hats but also will give you exposure to grow in multiple areas!
• Product Knowledge -Demonstrate a deep understanding of the Handshake product and the ability to consult using best practices and learnings from managing university partners. Expand product adoption, and drive value for university partners. Staying on top of the roadmap and identifying opportunities to excite partners about our vision
• Product Adoption and Best Practices -Expand and deepen product adoption, creating strong action plans with university partners on leveraging our platform to drive student and employer engagement. Actively learn and understand the career services space as well as awareness of student and employer priorities, consulting with partners on adapting workflows to achieve success with the Handshake product.
• Partner Success, Health, and Retention - Track subjective health assessments and collaborate with Handshake’s Product Teams to address partner needs promptly and to escalate key product developments. Utilising data reporting and dashboards to understand trends and take appropriate actions for maintaining account health Ownership of a Region- Acting as the primary liaison between the company and partners in that region by providing crucial insights to internal teams. As we are scaling and we are learning as we are growing in these regions and in this role, you will be responsible for sharing insights through managing your partners to ensure the success of the region
• Mentorship - provide coaching and guidance to junior colleagues and to act as a role model to the team - you will be the one Senior CSM in the team and so it is key that the team can see what “exceptional” looks like and to act as the go to person when support is needed on escalations and pushing internal initiatives
• Customer On-sites - you will be traveling to Universities and so it is key that you will be comfortable with running partner on-sites to hold key milestone meetings and to build relationships with the wider team. This is also a good opportunity to engage with students to see the impact Handshake is having.

Your experience

• An established Customer Success professional (5+ years of experience) who finds satisfaction in helping your partners achieve their goals and helping your team grow.
• Proven experience with SaaS - It’s a bonus if you know the startup space, and can pre-empt the bumps in the road ahead as we scale
• Excellent communicator - written and verbal and also experience with running presentations to key decision makers
• You get energy from being in high pressure situations and fast growth, with the ability to build repeatable, scalable processes
• Ability to prioritise workload while maintaining high attention to detail
• Confident with data reporting and analysing to tell stories and to spot trends 
• Highly curious with high level of intellectual curiosity - you see an opportunity and you act on this! 
• Ability to think critically and empathetically about the customer’s needs
• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit
• Adaptable to evolving business needs and willingness to contribute to process improvement 
• Fluent in written and spoken German and English (Frenchn is a big plus) 

Your impact

At Handshake, we create opportunities for all students and recent graduates to have equal access to meaningful jobs and internships. We’re looking for a seasoned Account Executive with a proven track record of success selling into the federal government to join our team - working with employers in the federal sector nationwide to influence and expand their early talent recruiting strategy. We are dedicated to providing innovative solutions to our clients and maintaining a strong presence in the federal sector. As we expand, we seek a motivated and results-driven Account Executive to join our dynamic sales team.

Job Description

As an Account Executive for Federal Accounts, you will be crucial in building and closing deals within the federal sector. You will develop and nurture relationships with key stakeholders, identify opportunities, and drive the sales process from lead generation to deal closure across your accounts. This role requires in-depth knowledge of the hiring needs and challenges of large and small federal agencies and an acute understanding of how they function. It will also require strategic thinking, relationship building, and a strong focus on achieving revenue targets.

Responsibilities

• Manage and grow large government contracts while continuously pipelining new, relevant opportunities
• Meet or exceed annual quota by generating high volume of meetings with the federal government and its large departments and agencies
• Understand a department or agencies’ business drivers, challenges and pain points
• Navigate the federal acquisition processes and contracting
• Schedule, manage and run large department meetings with senior economic buyers within the federal government
• Create proposals, executive briefings, and seasonal business reviews for HR and business leaders at Federal agencies
• Generate scalable pipeline and revenue to achieve 100% of annual quota attainment
• Lead participation in industry events to drive new business development
• Coordinate large-scale efforts across various departments to drive enterprise-wide agreements
• Utilize Salesforce.com on a daily basis to manage activity, leads, follow-up and pipeline
• Execute new sales activities in support of our market pursuit when requested

Qualifications

• Proven knowledge of federal acquisition process and contracting 
• 5+ years of Account Executive experience selling Saas based solutions into the Federal government
• Success in pitching and closing large six and seven-figure deals
• Experience navigating and building relationships within large departments and agencies within the federal government
• Proven ability to negotiate large government contracts while developing off-cycle pipeline and new lead generation
• Proven success selling enterprise-wide solutions
• Excellent customer-facing skills and ability to manage a room of senior government officials
• Ability to navigate complex contract structures
• A strong history of quota attainment and excellent performance
• Experience preparing account plans and business value narratives
• Proven ability to collaborate successfully with a go-to-market team

Compensation range

• $270,000 - $300,000 OTE

As a Mid-market Customer Success Manager, you'll partner with our mid-market employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and make sure they are creative and strategic with early talent hiring. 

You will create repeatable and reusable tactics for driving engagement across our employer partners' teams, which could include everything from training, to webinars, to email nurture, to product hooks. You'll be the voice of the customer both quantitative and qualitative to rally the necessary people and highlight success.

You'll report to the Director of Customer Success, working closely with sales, marketing, product management, and data analytics to make improvements constantly within and across accounts. Through these cross-functional efforts, you’ll achieve world-class customer satisfaction, generate case studies, and drive our business through premium renewals and expansions.

Your Role:

• Own the core relationship with our mid-market employer partners
• Evolve the customer journey for our mid-market employers
• Help scale internal processes to support hundreds of premium employers
• Synthesize voice of customer from qualitative and quantitative feedback to drive future product enhancements and features

Your Experience:

• 2+ years of experience in Consulting, Account Management or Customer Success managing a portfolio of 70+ customers 
• Experience with SaaS.
• Able to drive customer adoption and value consultation with multiple senior stakeholders.
• Able to translate business goals into outcomes and build a process that aligns with customer needs.
• Does not get frustrated easily by lack of internal processes.
• Adds value to the CSM team through their energy and enthusiasm.
• Has a high level of comfort facilitating meetings and delivering product trainings with external customers. 
• Has a high degree of collaborative spirit.
• Has a high degree of technical aptitude.
• Provides process improvement solutions to create team efficiencies.

Compensation Range:

• $115,000 - $135,000 (80/20 split)

*Must be willing to work a hybrid schedule from our SF or NY office- 3 times a week (Monday, Wednesday, Thursday) 
*Must be willing to travel up to 20% of the time. 

Our mission is to democratize opportunity for students everywhere.We believe that every student should have an equal opportunity to build a meaningful career regardless of where they go to school, what they major in, or who they know.  

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

What does the Manager of Strategic Customer Success on the Employer Team do at Handshake?

We’re looking for a Manager of Strategic Success to join our Employer Customer Experience Team - working with F500 employers across the nation to influence and expand their early talent recruiting strategy.  You will serve as a key leader for the Strategic Segment of existing partnerships. You’ll work closely with the team to ensure they achieve their goals, build relationships with executives, expand their presence as thought leaders and drive customer retention and expansion from onboarding through renewal.   

You’ll be instrumental in building and leading a world class Customer Success program for the category leading platform. This high-impact role combines equal parts people management, sales, relationship management leadership and customer satisfaction. The ideal candidate has a proven record of success managing revenue carrying individual contributors in SaaS technology company.   

Your Role

• Lead a high-performing team of Strategic Customer Success Managers: hire, develop, inspire, motivate and empower the team to successfully achieve our client’s goals while also striving to reach our organization’s retention and revenue growth targets (e.g. NDR) 
• Mentor and assist team with account planning, metrics pacing, renewals, identifying upsell opportunities, managing churn, and forecasting 
• Effectively track business progress to goals - adoption, usage, product penetration and overall satisfaction (NPS)
• Develop relationships with senior stakeholders of our largest customers, navigate complex situations, engage in multi-threading to new lines of business and subsidiaries 
• Synthesize the voice of Strategic customers from qualitative and quantitative feedback, share with leadership and cross-functional partners (e.g. input into Product roadmap)
• Understand market trends and keep up-to-date with the latest developments and discussions impacting the industry
• Work closely with cross functional partners (like Marketing, Product, Sales Ops) to meet client’s objectives, while also positively impacting the CSM function

• Present to the Executive Team on a consistent basis
• Front line people management including coaching, performance management, career development and skills development

What we look for 

• 7+ years in SaaS enterprise and strategic customer success, and/or post-sales experience
• 5+ years leading high-performing teams, working with Fortune 200 companies
• Strong track record of success with your own book of business, and regularly hitting individual and team goals
• Experience creating and influencing value narratives including ROI, product value and thought leadership all coupled with data storytelling
• Experience influencing renewal proposals/recommendations, forecasting, and account planning
• Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 500 companies
• Excellent communication skills, polished, professional sales presentation skillsAnalytical mindset with a methodical data-driven approach to identifying challenges, creating solutions and measuring impact
• Ability to think systematically, proactively identify gaps, build infrastructure, processes, and tools to drive efficiency and streamlined operations
• Organized with systems and efficiency to create scalable solutions vs manual work
• You thrive in a fast paced environment, appreciate and demonstrate flexibility as needed
• You react gracefully under pressure
• You’re a do-er with a bias towards action and creative problem-solving

Compensation range

• $200,000 - $220,000 OTE (80/20)

Handshake is hiring a Consumer Marketer reporting to the Senior Manager of Consumer Content & Events, on the marketing team. In this role you will be deeply focused on Handshake’s student users, developing key positioning and messaging to support key feature launches, making recommendations to the product team about student users’ wants and needs, and creating compelling content across Handshake’s student-facing marketing channels to help educate, inspire, and engage jobseekers at every stage of their career journey.  

Your role

• You’ll serve as the product marketing expert for students on Handshake, partnering with cross-functional teams to plan key feature launches in our student product.
• You’ll spend a lot of time writing: developing product messaging, putting pen to paper on everything from blog posts and social copy to video scripts and event discussion guides. Word nerds encouraged to apply. 
• You’ll lean in across the board for Handshake’s student marketing efforts: it might mean moderating a live event one day, interviewing students for a testimonial the next day, and writing a newsletter the day after that. You should be a creative thinker who’s eager to flex and grow in a ton of different areas. 
• You’ll foster community feedback about Handshake across different touchpoints and use that to inform roadmapping recommendations, content campaigns, and more. You’ll lend an informed perspective about what Gen Z jobseekers want and how we can make the Handshake experience a bright spot in their job search process.

Your experience

• You’ve got demonstrated experience developing product positioning and GTM strategies for successful consumer product launches or brand milestones, preferably in tech
• You’re experienced in working across multiple teams and departments in a fast-paced environment
• You have strong writing skills and a diverse content portfolio that spans several mediums, maintaining a consistent and engaging brand voice
• You have a deep understanding of Gen Z trends and could be comfortably described as “extremely online”
• You’re a strong relationship builder who is inclined toward alacrity; able to drive clarity and urgency while fostering collaborative and enthusiastic energy across projects, teams, and stakeholders
• You’ve got strong analytical skills and the ability to interpret data to drive decision-making

Compensation range

• $125,000-$150,000 + equity 

**Note this role is based out of San Francisco, CA and required 3 days a week in office (Monday, Wednesday, Thursday)

Product Design at Handshake

At Handshake we create opportunities for all college students and recent graduates to have equal access to meaningful jobs and internships, and we believe design plays a crucial role in the pursuit of this mission. We work collaboratively as designers and user experience researchers to help students, employers, and career centers.

We take a student-first approach to how we design and build products, and we strive to deeply understand our users and their true goals. We believe that great products and experiences are made great by the combination of how they work and how they look. One without the other is not enough, and while we're not perfect, we strive to excel in both and are committed to going the extra mile.

Great products are built by teams — and teams are built by people who communicate and collaborate well. A culture of openness, honesty, and the ability to provide and receive constructive feedback is important to us.

We also believe that great teams are inclusive. Being surrounded by a diversity of backgrounds, experiences, and perspectives brings out the best in everyone, and leads to higher quality products and experiences.

Your impact

Handshake is hiring a Senior Product Designer II. This role will require you to span from strategy to surface, bringing a talent for systems thinking, simple data-driven design, and seamless user experiences to support Handshake’s product. You will help our team shift to a strategic focus on building out the best experience for our employers, so that they recruit and land the perfect candidates.

Your role

• Work from concept to delivery to inform product strategy and shape how Employers can create authentic connections with students

• Lead with user empathy for employers, universities, and students

• Partner with product, research, content, data science and engineering to ensure projects are well-defined, high impact, and successfully executed

• Develop and improve a shared product design language across all student surfaces reflective of our brand

• Up level the entire team through commitment to growth and mentorship

• Drive up-leveling the student product to be the top way college students get jobs

• Establish design processes so we can scale efficiently and effectively

Your experience

• Minimum of 6 years of experience in product design

• Strong preference for someone with growth experience

• Experience designing web and native mobile products

• Demonstrated experience leading design

• Comprehension of human centered / user centered design methodology and techniques

• Experience working with engineers and product managers to drive strategy, vision, and execution

• A collaborative, no ego, approach to working with others

• A portfolio of impeccably executed product design

Compensation range

$170,000-$180,000

Product Design at Handshake

At Handshake we create opportunities for all college students and recent graduates to have equal access to meaningful jobs and internships, and we believe design plays a crucial role in the pursuit of this mission. We work collaboratively as designers and user experience researchers to help students, employers, and career centers.

We take a student-first approach to how we design and build products, and we strive to deeply understand our users and their true goals. We believe that great products and experiences are made great by the combination of how they work and how they look. One without the other is not enough, and while we're not perfect, we strive to excel in both and are committed to going the extra mile.

Great products are built by teams — and teams are built by people who communicate and collaborate well. A culture of openness, honesty, and the ability to provide and receive constructive feedback is important to us.

We also believe that great teams are inclusive. Being surrounded by a diversity of backgrounds, experiences, and perspectives brings out the best in everyone, and leads to higher quality products and experiences.

Your impact

Handshake is hiring a Staff Product Designer. You will be a leader in the R&D organization. This role will require you to span from strategy to surface, bringing a talent for systems thinking, simple data-driven design, and seamless user experiences to support Handshake’s product. You will help our team shift to a strategic focus on building out a the best experience for our employers, so that they recruit and land the perfect candidates. You will also help execute on the vision of our new self-service product, and think through our pricing, packaging and tiering strategies. You will be able to lead on some of the biggest initiatives for the Handshake, to continue to push the needle on hiring talent.

Your role

• Work from concept to delivery to inform product strategy and shape how Employers can create authentic connections with students

• Lead with user empathy for employers, universities, and students

• Partner with product, research, content, data science, and engineering to ensure projects are well-defined, high impact, and successfully executed

• Develop and improve a shared product design language across all surfaces reflective of our brand

• Up level the entire team through commitment to growth and mentorship

• Drive up-leveling the product to be the top way college students get jobs

• Establish design processes so we can scale efficiently and effectively

Your experience

• Minimum of 7+ years of experience in product design

• Experience designing web and native mobile products

• Demonstrated experience leading design

• Comprehension of human centered / user centered design methodology and techniques

• Experience working with engineers and product managers to drive strategy, vision, and execution

• A collaborative, no ego, approach to working with others

• A portfolio of impeccably executed product design

Compensation range

• $180,000-$205,000

Your impact

Handshake is hiring a Director of Strategy & Operations to join the Office of the CEO. In this role you will be a critical business partner to our CEO in managing efficient and effective business operations, and leading key strategic initiatives that are critical for the business.

The Director of Strategy and Operations is a strategic business partner to the CEO across all areas of the business. This role is a unique opportunity to gain a front-row seat to high-growth leadership and building a company. This person must balance strong critical thinking, deep understanding of core startup functions, top notch cross-functional partnership skills, know how to get things done despite diffuse ownership, and above all a desire to support the CEO and accomplish his priorities (both long-term and more immediate needs). 

Your role

• Set the CEO up for day-to-day success — you know how the CEO works best so can proactively anticipate their needs and ensure high-quality outputs
• Ensure the CEO’s and larger Handshake’s success in meetings and other forums through prep work with CEO 
• Partner closely with C-Suite leaders and cross-functional teams to design and manage business-critical initiatives and operations
• Partner closely with key leaders on Board narrative, operations, and relationships
• Provide thought partnership to the CEO on the company's strategic direction and the executive leadership team’s priorities, including strategy development, evaluation of new ideas and opportunities, and conducting analysis and research to support key decisions
• Establish key company systems and operating processes that help us scale effectively, including leadership operations and management systems
• Partner closely with CHRO to drive overall organizational structure and strategy

And much more!We’re looking for an ego-less individual who will also take the baton on many of the projects that go unowned in a fast scaling startup

Your experience

• 10-15 years of experience across management consulting, business strategy, investment banking, venture capital, private equity, and/or strategy & operations at a technology startup
• Exceptional written and verbal communicator, with strong executive presence
• Highly analytical and comfortable with data
• Strategic thinker with ability to speak intelligently and with insight about different business models, industries, technology trends
• Excel at working through influence, winning the trust of senior executives and cross-functional counterparts, effectively moving initiatives forward with multiple-stakeholders
• Meticulous attention to detail
• Strong bias to action and ability to work both quickly and to a high quality in ambiguous environment with a lot of change
• Highly collaborative, not afraid to roll up their sleeves to do what’s necessary to make the team successful

Bonus areas of expertise

• Experience in consumer marketplace business
• Highly curious and avid consumer of technology news, blogs, and related content
• MBA from selective business program
• Fluent with SQL and data analysis and visualization tools

Compensation range

• $209,000 - $246,000