We are looking for aCustomer Success Manager (CSM)to partner and support school districts in implementing our STEAM products in various classrooms and settings across the East Coast Region of the United States.

Driven by passion, data, and collaboration, we are on a mission to be the leading player in the future of education. As aCSM in our Customer Success team, you will play a crucial role in our continued growth and success. 

This role will be based remote, from your home, and covering your designated territory of the East Coast Region. Given that we have further teams across the USA, Europe, and the rest of the world, you will be working in a truly global environment.  

At SAM Labs we are optimists. We value creativity, action, hard work, ownership, transparency and fun. If you do too, join us!

More about the Role:

• Engage & Connect

• Own the communication with customer districts, schools and teachers in your region post-sale
• Engage with and build relationships with stakeholders at all levels (teacher to district administrator) 
• Continuously support all teachers using SAM Labs to ensure successful implementation, active usage, and meaningful student experiences
• Understand the goals and vision of our customers and help them achieve those through their customer journey
• Retain & Grow
• Retain customer accounts and retain subscription revenue through renewals
• Identify and grow the value of customer accounts through upsell and cross selling opportunities
• Identify and lead expansion opportunities to new schools in customer districts 
• Learn & Respond
• Manage and act upon tasks in our CSM platform in a timely manner
• Collect, analyze and act on data about customer usage, implementation, engagement, survey responses, etc.
• Understand and interpret product usage data and use this to provide interventions and support where needed
• Support & Training
• Lead Success Planning meetings and check-ins with customers in your territory to ensure they are reaching their STEAM milestones and goals
• Lead virtual and in-person professional development sessions 
• Know our expansive content inside-out and point teachers towards what they need and recommend best practices to achieve their goals (i.e. alignment maps, lesson adaptations, etc.)
• Listen & Advocate
• Be the voice of the educator in the company and in the product
• Respond to customer inquiries for support in a timely manner
• Share customer feedback and insights with the wider team
• Cultivate and share success stories with customers in your region

You

• Are based in the East Coast Region of the United States (CT, DE, FL, GA, ME, MD, MA, NH, NJ, NY, NC, PA, RI, SC, VT, VA)
• Have 1-2 years of experience working in Ed Tech, Customer Success, Sales, Account Executive, or Account Management
• Have taught STEAM and/or Coding in Elementary or Middle School for at least 2 years in the past 5-7 years
• Have a customer-centric attitude and are obsessed over the details of the customer experience & journey
• Have an agile, data-driven, and proactive approach to support customers
• Are comfortable training teachers and administrators across the district and school levels
• Are excited to support teachers by co-teaching or modeling lessons and activities in the classroom
• Are passionate about the direct K-12 school market and are always ready to go the extra mile 
• Thrive in the dynamic environment of a start-up
• Are comfortable utilizing tech platforms to manage and react to customer data and information 
• Are willing to travel across your region (up to 35% of the time) to train, support teachers in their classrooms, and meet with district leaders
• Have excellent writing, presenting, and conversational skills
• Are able to multitask, prioritize and manage time effectively 
• Are experienced in and/or have a passion for STEAM & Coding 

The Process (Stage Gates)

• Application Review (Cover Letter & Resume)
• Video Submission
• Sample Job Assignment (drafting a customer journey plan with timeline, goals, expansion; drafting an intervention plan)
• Presentation and Interview with manager- Director of Customer Success
• CEO interview 

This is Engineering at Lattice

Lattice’s Engineering team is continuously working to better both our product and our craft. We use a modern, cutting-edge tech stack aimed at developer productivity and delight. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

What You Will Do

You will build software to help the humans powering organizations thrive, with a focus on integrating AI/ML technologies, particularly large language models (LLMs) and potentially expanding further.

• You'll work with other engineers to build and own products across a modern tech stack. Our current stack includes NodeJS, GraphQL, and PostgreSQL. We rely on AWS to host our infrastructure.
• You'll design and implement systems to ensure high-quality outputs from non-deterministic AI/ML systems in production.
• You'll develop and maintain monitoring of evaluation systems for LLM-based applications.
• You'll assist in debugging and troubleshooting issues in existing applications, ensuring functionality and performance are optimized, with a particular focus on AI/ML components.
• You will drive the implementation of complex projects, including those that require cross-functional collaboration with product managers and other engineering teams.
• You will make contributions to our engineering practices, identifying and evangelizing improvements to improve our team output, especially in the context of AI/ML integration.

What You Will Bring to the Table

• You have 5+ years of professional experience writing and maintaining production-level applications, with at least 2 years of experience working with AI/ML technologies.
• You have production-level experience writing full stack code in a modern programming language like Python and JavaScript/TypeScript.
• You have experience implementing and maintaining AI/ML systems in production environments.
• You are familiar with best practices for deploying and monitoring non-deterministic AI systems in production.
• You are no stranger to SQL — you know how to efficiently model data and write performant queries in a relational database like PostgreSQL.
• You seek out the root cause when debugging software defects, including those related to AI/ML components, and champion improvements that prevent future issues.
• You are passionate about clean code, DRY patterns, and high-performance code, both in traditional software engineering and AI/ML contexts.
• You are clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work, particularly when dealing with AI/ML systems.
• You have strong communication skills, both verbal and written, and can effectively explain complex AI/ML concepts to non-technical stakeholders.

Nice to Have

• Experience with TypeScript
• Familiarity with React and other frontend technologies
• Knowledge of AI/ML frameworks and libraries such as TensorFlow, PyTorch, or Hugging Face Transformers
• Experience with cloud-based AI/ML services (e.g., AWS SageMaker, Google Cloud AI, Azure Machine Learning)
• Experience with LLMs in production environments

---

The estimated annual cash salary for this role is $121,500 - $199,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

Your impact

Handshake is looking for an enthusiastic, creative, and super-organized Office Coordinator to join our team for six months! As part of our Workplace Team, you’ll report to our Senior Workplace Manager. In this role, you will be responsible for keeping our San Francisco office operating efficiently and at scale while also being thoughtful in ensuring the best possible experience for our team & guests. We’re looking for someone excited by this challenge and the opportunity to make a significant impact on the ways Handshakers do their work! 

Your role

• Act as main point of contact for the San Francisco office; be a positive, friendly presence in the office, building strong relationships with all team members and guests, as well as with any visiting employees

• Responsible for managing the workplace experience in our San Francisco office from a safety and facilities standpoint; you’ll ensure that our office environment creates an ideal workspace for our team, while also bringing our mission and values to life

• Manage partnerships with building management, cleaning staff, and all other office vendors including snacks, meals, handy-people, and IT support

• Order, track inventory, and stock office supplies, snacks, and swag

• Proactively seek ways to streamline office processes and leverage best practices

• Support and help execute on company-wide events for the San Francisco office as well as quarterly meetings and ERG events

• Provide logistics related team-offsite event support to Leadership and their Executive Assistants

• Maintain a safe and healthy work environment by staying current with local health and safety requirements, emergency preparedness plans, first aid kits, and compliance signage

• Partner closely with other functions across the People Team, bringing innovative ideas to new team initiatives, culture-building events and business efficiencies, especially as we manage a hybrid work environment 

• Proactively coordinate space planning in partnership with the People team, including additions or changes needed to the physical space as we keep evolving our workforce strategy

• Note: This is a part-time contract role (24 hours per week) and lasting a duration of 6 months. This role requires an in-person presence 3 days per week. 

Your experience

• At least 2 years of experience working in a fast-paced business environment, preferably within the tech space

• Passion for Handshake’s mission to democratize access to opportunity for college students

• Friendly and enthusiastic can-do attitude

• Self-directed, highly efficient, detail-oriented problem solver with demonstrated experience and creativity in developing and improving processes

• Highly organized with the ability to prioritize and manage workload effectively, always following projects through to completion

• Great judgment and a history of working with highly confidential information

• Exceptional interpersonal skills, empathy, and the ability to build relationships across different functions

• Excellent written and verbal communication skills – you know precisely what to say and how to say it, both online and in-person

• An eye and appreciation for office design

• Ability to track and spend according to allocated budget

Bonus areas of expertise

• Prior reception, executive assistant, or office coordination experience

Compensation range

• $30 per hour

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta Healthcare comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…

A customer focused individual who responsible for assisting the team in coordinating the care of members enrolled in Medicare's chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Care Coordinator will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

The ideal teammate would be able to:

• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinating care for members of the program
• Data entry within operating dashboards, reporting and workflow platforms 
• Ensure Data Quality and Accuracy
• Other administrative support

Would you describe yourself as someone who has:

• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) (required)
• A minimum of 2 years of experience working in a healthcare setting (required)
• The ability to commit to working every other weekend and rotating holiday shifts (required)
• Knowledge and understanding of medical terminology (required)
• Knowledge and understanding of chronic care management processes  (required)
• A customer service mindset for both internal and external customers (required)
• Medical Assistant and or Medical Scribe Certification (required) 
• A strong proficiency in computer software navigation; data entry and data cleansing
• A fundamental knowledge of Google Docs, Sheets, Slides or similar 
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match

Pay rate is $20.00 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.  

Nextiva is seeking a Strategic Partner Manager to join our organization. In this position, you will be responsible for recruiting, educating, and building strong partnerships with Strategic Partners and ensuring that they receive the communication and support required to be successful and drive maximum pipeline. In this role, you will blend Nextiva product knowledge, strategic program management skills, enablement strategy execution, and facilitation & delivery to ensure our strategic partners keep pace with our innovation and are equipped to sell our solutions.

The Strategic Partner Manager will be fluent in their understanding of the company’s portfolio of solutions and services, to help position Strategic Partners to WIN WITH NEXTIVA.

The Strategic Partner Manager must reside in one of the following states in order to operate within the south central territory (DE, MD, DC, WV, VA,NC, SC)

Key Responsibilities

• Identify and prospect new potential strategic partners with an appetite to lead Nextiva for their CX and collaboration solution needs
• Establish expectations accordingly for the partner role and how Nextiva will support
• Build a business plan with strategic partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services
• Work closely with all internal teams, including but not limited to Marketing, Sales Engineering, Training, and Product teams, to ensure all support is outlined to drive maximum pipeline and revenue
• Tightly align with the Channel Sales organization to ensure necessary pipeline growth weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective
• Work cross-functionally to identify partner needs and define measurable solutions
• Integrate with both internal teams and strategic partner teams to act as a voice of the partner
• Ensure that feedback is brought back to internal teams while keeping external stakeholders informed of product and business changes

Qualifications

• Experience in the CCaaS/CX space
• The Strategic Partner Manager must reside in one of the following states in order to operate within the south central territory (DE, MD, DC, WV, VA,NC, SC)
• Bachelor’s degree in a relevant discipline
• 2+ years of channel sales experience
• Travel: approximately 50%
• Demonstrated track record of recruiting, training, coaching, motivating, growing, and retaining successful strategic partners
• Reference-able success of driving partner business and marketing strategy
• Ability to identify and prioritize opportunities
• Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
• Display an understanding of a partner economic model
• Quickly establish internal and external productive working relationships and promote effective teamwork
• Successful indirect sales experience with Channel go-to-market motions
• Ability to adapt quickly to changes in roles and responsibilities
• Must be a high-energy, motivated self-starter
• Proven success with self-direction and the ability to work independently but also collaborate and work with a cross-functional team
• Strong organizational and time management skills
• Analytical thinker with proven ability to metric and govern

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is  $140,000 - $280,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-Remote  #Northeast