Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, unified, AI powered customer experience platform for businesses to engage, market, sell and service. It’s called UCXM and is based on consistently providing a great customer experience across channels and touchpoints because today, consumers want to talk to brands on a channel and at a time that suits them, instead of the one you may try to impose on them.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth. You will also be collaborating with Nextiva's channel partners and internal teams to achieve your business objectives and meet customer needs.

The ideal candidate for this coveted position, is an expert in large and complex deals, offering an enhanced sales experience due to their specialization; he or she is also an expert in selling cloud contact center solutions, and is accountable for forecasting their sales on a monthly basis. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.

What You’ll Do:

• Qualify deals quickly and focus on educating the customers on why they need to buy from Nextiva
• Gain access and establish relationships with key executives, C-level leaders and decision makers
• Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs
• Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts
• Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities
• Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Nextiva solutions
• You will work across the Nextiva channel partners to train them on how to position Nextiva UCXM to transform customer journeys and build enduring relationships
• Cultivate client relationships by building trust, partnership and an amazing connection to the Nextiva brand and team
• Master the Nextiva UCXM story and articulate the value we provide to customers
• Collaborate with our lead generation, marketing, and SA teams, along with channel partners, to build and implement key sales and business development initiatives to increase sales pipeline
• Prospect into your assigned accounts to discover and develop opportunities
• Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota
• You will keep your team updated on your progress by regularly and accurately updating our internal CRM system

Requirements:

• True hunter with 7 years+ of demonstrated experience in consultative, B2B sales with a proven track record of success in CCaaS
• Able to excel in a fast-paced work environment without direct daily supervision
• Excellent interpersonal, communications, presentation, and organizational skills
• Strong mathematical aptitude and problem-solving skill
• Documented success selling to multiple levels of decision makers in large complex business accounts
• Documented proof of quota attainment and regional or national sales ranking
• Experience selling solutions and value in a consultative format
• Ability to manage time to conduct 8-10 meetings or demos per week
• Willing to travel throughout the assigned region, up to 50% travel. Most travel will be local
• Independent and self-motivated. Can hit the ground running with a strong drive to succeed
• Excellent interpersonal, verbal, and written communication, and presentation skills
• An existing network of customer contacts and partners within the enterprise contact center market is a plus
• Bachelor’s degree from accredited college or university is preferred

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

#LI-SP1 #LI-REMOTE

Redefine the future of customer experiences. One conversation at a time.  We’re changing the game with a first-of-its-kind, unified, AI powered customer experience platform for businesses to engage, market, sell and service. It’s called UCXM and is based on consistently providing a great customer experience across channels and touchpoints because today, consumers want to talk to brands on a channel and at a time that suits them, instead of the one you may try to impose on them.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.  If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

The Channel Sales Manager is responsible for achieving sales, profitability and partner recruitment objectives in the UCXM and CCaaS markets. This role represents the entire range of Nextiva products and services to assigned partners as well as focusing on a specific solution or product in a vertical partner market.

This is a role heavily focused on recruiting net new partner relationships for Nextiva and preference will be given to those candidates that can demonstrate previous success with recruiting channel partners.

Key Responsibilities

• Establishing productive, professional relationships with key personnel in partner accounts
• Recruiting, educating, and nurturing channel partners to achieve success
• Coordinating the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partner expectations
• Meeting assigned targets for profitable sales volume and strategic objectives in partner accounts
• Proactively leading a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
• Proactively assessing, clarifying, and validating partner needs on an ongoing basis
• Selling through partner organizations to end users in coordination with partner sales resources
• Managing potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
• Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel
• Ensuring partner compliance with partner agreements
• Driving adoption of company programs among assigned partners
• Proactively recruiting new qualifying partners

Qualifications

• 5+ years’ of demonstrated experience in channel partner recruitment and management, with a telecommunications product
• Extensive network of channel partners within the assigned territory
• Documented success of bring on new channel partners to an organization
• Proof of quota attainment and meeting performance objectives
• Advanced understanding of CX and Contact Centre solutions
• Bachelor’s degree in Business or equivalent combination of education and related work experience
• Excellent communication skills, including the ability to exercise assertiveness to influence others to create desired sales results
• Ability to prioritize and handle multiple tasks
• Strong organization skills with superior attention to detail, adaptability and quick thinking
• Excellent presentation skills
• Ability to follow directions from a remote manager/leader
• Ability to travel up to 50% of the time, at times on short notice
• Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint skills

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

#LI-SP1 #LI-REMOTE

Redefine the future of customer experiences. One conversation at a time.  We’re changing the game with a first-of-its-kind, unified, AI powered customer experience platform for businesses to engage, market, sell and service. It’s called UCXM and is based on consistently providing a great customer experience across channels and touchpoints because today, consumers want to talk to brands on a channel and at a time that suits them, instead of the one you may try to impose on them.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.  If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

The Sales Development Representative position lays the foundation for a successful high-tech sales career. The Sales Development Representative is an entry-level sales role that receives extensive training and mentoring for accelerated advancement within Nextiva’s Inside Sales Department. In this position, you will learn how to handle a full-cycle consultative sales process. Our comprehensive training program, plus ongoing coaching and workshops, will transform you into the ultimate sales machine, adding value to your resume and sales game. You'll also gain significant experience using the top sales CRM, Salesforce.

Responsibilities: 

• Hands-on Salesforce experience 
• Identifying and qualifying sales opportunities for Nextiva's sales organization
• Call prospective customers, qualify leads, and transfers them to the correct sales channel
• Manage customer interaction and track the sales process
• Shadow Sr. Account Executives and learns how to demo Nextiva’s products and services
• Participate in Nextiva’s Certification programs
• Strong organization skills with superior attention to detail
• Effective team player capable of working independently without supervision
• Intermediate to Advanced Microsoft Word, Excel and Access

About You:

• You are tech savvy and enjoy learning about innovative products
• You have a curiosity to learn about businesses and help them succeed
• You are highly organized and extremely detail oriented
• You have a vibrant and energetic personality with the ability to quickly develop trust, rapport, and strong relationships
• You are coachable, a quick learner, and can easily adapt. You have the drive to perform and excel
• You are a skilled communicator, both verbal and written, with common sense and the ability to think on your feet

Qualifications:

• BA/BS in Business preferred or equivalent combination of education or related work experience.
• 1+ years of demonstrated direct / inside sales experience preferred.
• 1+ years of demonstrated sales experience in Telecom, UCaaS, Software / SaaS, Platform Sales, Technology, or other related industry experience preferred.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

#LI-SP1 #LI-REMOTE

The Onboarding Technician I – Mid Market is responsible for assisting new customers with the initial set up of their phone system account and completing scheduled network checks, implementations, training appointments and provisioning accounts promptly and efficiently to meet or exceed customer expectations.

Key Responsibilities

• Assisting new customers with initial setup of their phone system accounts
• Providing basic training on Nextiva features, call flow, and devices to customers via the telephone
• Evaluating network to confirm compatibility and quality of service
• Configuring accounts in a timely manner with accurate attention to detail
• Testing of call flow, devices, and features to assure configuration is accurate and functioning properly
• Embodying personal ownership and a sense of timeliness on every appointment or project
• Meeting and exceeding a set of daily performance metrics to ensure success
• Adhering to appointment times (contacting new clients at scheduled date and time)

 Qualifications

• Technical knowledge of unified communication platforms and features
• Network knowledge of firewalls, routers and requisite upload/download speeds to optimize the Nextiva VoIP service
• Preferred technical, networking, VoIP support, and customer tech support experience
• Excellent trouble-shooting skills to address network, device and account issues
• Highly organized, detail-oriented, adaptable and quick-thinking
• Strong practice of empathy, confidence, knowledge, and assertiveness when communicating with customers
• Proven experience in communicating and delivering in a timely manner
• A fast learner with initiative, purpose driven and results oriented attitude, capable of working unsupervised
• Ability to excel both individually and as a team player in a fast-paced, self-directed, constantly evolving environment
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and Google Docs

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $14.35 - $23.56. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1 #LI-Remote

The Enterprise Customer Relationship Manager serves as the primary post-sale point of contact for Enterprise Nextiva clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold, and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result.

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products, accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.

Key Responsibilities

• Responsibility for strategic/Enterprise customer retention to alleviate customer churn
• Single point of contact for service activities and ensuring consistent and prompt communication
• Serving as an escalation point for issues impacting customer satisfaction and success and working with internal teams to drive resolution
• Maintain monthly recurring revenue for our most valued customers by employing proven strategies that drive product adoption
• Single point of contact for service activities and ensuring consistent and prompt communication
• Serving as an escalation point for issues impacting customer satisfaction and success and working with internal teams to drive resolution
• Driving portfolio growth through cross-sell/upsell and contract re-terms
• Quarterback internal and external initiatives through strategic account plans, customer business reviews, and cross-functional partnerships with sales, support, professional services, product management and other teams
• Developing and maintaining long-term relationships from the C-suite level down to achieve customer satisfaction
• Analyze health metrics and provide leadership and/or execution of adoption and retention plays through both internal and external resources
• Effectively employ multi-channel communication strategies that 
• organically via stakeholder consultations and proactively addressing renewal risk
• Represent the voice of the customer within Nextiva, serving as the customer advocate cross-functionally and closing the loop with the customer with result

 Qualifications

• 3-5+ years of direct and verifiable Enterprise account management experience
• Proven track record of success with a verifiable history of exceeding growth and customer satisfaction goals
• Driven by personal, team, and company achievement with a commitment to excellence
• Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Solution-oriented mindset to understand and solve complex customer issues
• Strong communication skills – written and verbal – with an understanding of situational best practices
• Excellent presentation skills – from small to large audiences
• Ability to lead, manage, or influence both internal Nextiva resources as well as customer resources to achieve successful outcomes
• Experience in Video, Contact Center, or Web Collaboration desired
• BS or equivalent education and relevant experience

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $X - $Y; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR   #LI-WORKTYPE

Nextiva is seeking a Strategic Partner Manager to join our organization. In this position, you will be responsible for recruiting, educating, and building strong partnerships with Strategic Partners and ensuring that they receive the communication and support required to be successful and drive maximum pipeline. In this role, you will blend Nextiva product knowledge, strategic program management skills, enablement strategy execution, and facilitation & delivery to ensure our strategic partners keep pace with our innovation and are equipped to sell our solutions.

The Strategic Partner Manager will be fluent in their understanding of the company’s portfolio of solutions and services, to help position Strategic Partners to WIN WITH NEXTIVA.

The Strategic Partner Manager must reside in one of the following states in order to operate within the south central territory (DE, MD, DC, WV, VA,NC, SC)

Key Responsibilities

• Identify and prospect new potential strategic partners with an appetite to lead Nextiva for their CX and collaboration solution needs
• Establish expectations accordingly for the partner role and how Nextiva will support
• Build a business plan with strategic partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services
• Work closely with all internal teams, including but not limited to Marketing, Sales Engineering, Training, and Product teams, to ensure all support is outlined to drive maximum pipeline and revenue
• Tightly align with the Channel Sales organization to ensure necessary pipeline growth weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective
• Work cross-functionally to identify partner needs and define measurable solutions
• Integrate with both internal teams and strategic partner teams to act as a voice of the partner
• Ensure that feedback is brought back to internal teams while keeping external stakeholders informed of product and business changes

Qualifications

• Experience in the CCaaS/CX space
• The Strategic Partner Manager must reside in one of the following states in order to operate within the south central territory (DE, MD, DC, WV, VA,NC, SC)
• Bachelor’s degree in a relevant discipline
• 2+ years of channel sales experience
• Travel: approximately 50%
• Demonstrated track record of recruiting, training, coaching, motivating, growing, and retaining successful strategic partners
• Reference-able success of driving partner business and marketing strategy
• Ability to identify and prioritize opportunities
• Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
• Display an understanding of a partner economic model
• Quickly establish internal and external productive working relationships and promote effective teamwork
• Successful indirect sales experience with Channel go-to-market motions
• Ability to adapt quickly to changes in roles and responsibilities
• Must be a high-energy, motivated self-starter
• Proven success with self-direction and the ability to work independently but also collaborate and work with a cross-functional team
• Strong organizational and time management skills
• Analytical thinker with proven ability to metric and govern

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is  $140,000 - $280,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-Remote  #Northeast

The Escalation Specialist is responsible for triaging a customer escalation across all products. The Escalation Specialist works cross-functionally with internal resources to set time requirements and expectations. You will analyze issues and coordinate the necessary resources required to get to a resolution.

Key Responsibilities

• Manage the initial triage and outreach of a submitted escalation
• Lead improvements by tracking details on the types of escalations to proactively monitor trends and use data to recommend technical and/or business process changes to meet expectations and/or optimize productivity
• Ability to translate technical concepts to peers, management, partners, and customers
• Provide functional expertise of Nextiva products in relation to escalations
• Work with client to test and confirm readiness to deploy remediated solutions to their production environments

Qualifications

• Prior experience working at a help desk or in a customer service/tech support call center
• Strong customer service focus
• Experience with VoIP and PBX
• QoS configuration experience
• Experience in troubleshooting circuits
• Advanced experience with BroadSoft
• Schedule flexibility (5:00 a.m. - 9:30 a.m. start time)
• Understanding of TCP/IP
• Understanding of troubleshooting and setting up VLANs
• Basic SBC knowledge
• Ability to use critical thinking to solve complex issues
• Strong work ethic and ability to thrive in a fast-paced environment
• A positive and flexible attitude for working in a fast-paced team across various functions
• Must have a commitment to supporting customers success with Nextiva's services
• Possess a passion for learning and instituting industry-leading support tactics and best practice
• Ability to walk customers through troubleshooting process
• Proficient in MS Office applications and experience with CRM are a plus
• Excellent verbal and written communication skills

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1 #LI-Hybrid

Nextiva is currently seeking bright and talented individuals for a Senior Engineering Manager (Mobile) position to join our expanding development team. As a Senior Engineering Manager, you will lead the technical strategy, development of our current and future Mobile platform ecosystem. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project. 

Key Responsibilities: 

Technical Leadership and Innovation: 

• Leading the development and delivery of the mobile application(s), ensuring high performance, reliability, and scalability. 
• Staying abreast of the latest mobile technologies, frameworks, and best practices to keep the application ahead of the curve. 
• Making key architectural and technology stack decisions, balancing innovation with practicality. 

Team Building and Management: 

• Hiring, mentoring, and developing a high-caliber mobile engineering team, fostering a culture of excellence, innovation, and continuous improvement. 
• Setting clear expectations and goals, providing regular feedback, and conducting performance reviews. 
• Encouraging a collaborative and inclusive team environment where members can learn from each other and grow. 

Product Strategy and Vision: 

• Collaborating with product management, design, and other stakeholders to define the product roadmap and strategy. 
• Ensuring the team's work aligns with the company's goals and customer needs, adjusting as needed based on feedback and market trends. 
• Championing the mobile product internally and externally, understanding user needs, and advocating for solutions that meet those needs. 

Project Management: 

• Planning and managing the mobile engineering team's projects and timelines, ensuring efficient workflows andtimelydelivery of features and updates. 
• Implementing agile methodologies and continuous integration/continuous delivery (CI/CD) practices to streamline development and deployment processes. 
• Managing risks,anticipatingpotential issues, and implementing contingency plans to mitigate impacts on project timelines and quality. 

Quality Assurance: 

• Overseeing the development of automated testing frameworks to ensure the application's quality, performance, and security. 
• Working closely with the QA team to prioritize and fix bugs, improving the overall user experience. 
• Establishing andmonitoringkey performance indicators (KPIs) for app performance and user satisfaction. 

Qualifications: 

• 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases. 
• 5+ years of experience of leading and managing teams with people management function.  
• Demonstrated experience with atleast two major product launches, showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome. 
• Deep understanding of mobile app architecture, design patterns (e.g., MVC, MVVM), and mobile app lifecycle. 
• Extensive experience with mobile development languages (e.g., Swift for iOS, Kotlin for Android) and frameworks. 
• Knowledge of mobile app security best practices, performance optimization, and cross-platform development tools (e.g., React Native, Flutter). 
• Excellent leadership and communication skills, with the ability to inspire and mentor team members. 
• A portfolio of released applications on the App Stores 

Preferred Experience 

• Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion. 
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs. 
• Familiarity with UI/UX design principles and customer-centric development. 
• Contributions to open-source projects or public GitHub repositories. 

What We Offer: 

• Competitive salary and benefits package. 
• Flexible working hours and remote work options. 
• A dynamic and inclusive work environment where your contributions directly impact the company's success. 
• Opportunities for professional growth and development, including access to learning resources. 
• A chance to work on cutting-edge projects with a talented and passionate team. 

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

#LI-JG1 #LI-Remote

The CAM Sales Manager’s mission is simple… to grow the business and lead a team of Customer Account Managers enabling everyone to grow their career and make an impact! 

The Manager will drive results of a team of 6 quota-carrying Mid-Market/Enterprise Account Managers by developing the team and driving daily sales activity in accordance with Nextiva’s sales methodology to exceed assigned monthly sales revenue targets. They will view challenges as opportunities and look beyond the quota to focus on potential, never settling. They have the ability and desire to thrive in a fast paced, rapid growth environment, with perseverance to find creative and effective ways to increase productivity and results. 

The Manager will be a player-coach. They will develop skills of their team, hold everyone accountable and inspire a high-performance culture. They will be hands on and lead from the front, personally demonstrating the skills required to succeed. When needed, they will step in and close business to ensure the team exceeds their target. They will be approachable, available, accountable, and trustworthy. Finally, they will be organized and planful, always ensuring there is a structured path for each member of their team daily, weekly, monthly and quarterly.

You will Rock this Role if you have the following characteristics: 

Manage Execution

• Use a structured yet agile Customer Centric methodology to understand the customer’s needs and propose solutions for their business
• Proactively manage pipeline, accurately forecasting daily/weekly/monthly bookings for each CAM and the team
• Manage team and CAM productivity with consistent measurement and inspection of sales performance and KPIs
• Coach and support CAMs in generating and qualifying leads from the installed base, leading product demo, handling objections and closing to exceed quota
• Maintain an Amazing Service culture, starting from the customer’s initial contact
• Develop a sense of urgency to close all customer conversations to beat the competition

Build Effective Teams

• Lead from the front, being resilient, with passion and desire to win
• Hold regular 1:1’s and team meetings to review previous results, active and aged pipeline, discuss lessons learned and coach areas for improvement
• Hold CAMs accountable to daily performance standards/KPIs
• Teach and demonstrate strong value-selling behaviors that will drive results when needed
• Stay current on industry developments and teach your teams to drive continuous improvement in sales skills and product knowledge
• Understand how to motivate the team, and implement team contests/recognition to boost competition and instill fun
• Develop simplicity, forward-thinking and caring in the team culture
• Manage under performers proactively, with transparent communication, improvement plans and replacement criteria to maintain high standards of performance and ensure team success
• Proactively seeks feedback from others
• Open to constructive feedback and talking about how to address shortcomings
• Admits mistakes and gains insights from experience

Sales Tools and Selling Process Effectiveness

• Demonstrate discipline and rigor in having a plan to manage the day/week/month/quarter and teaching team members to do the same
• Coach and hold CAMs accountable for following sales methodology and process on all customer interactions
• Demonstrate proficiency with the use of Salesforce (sales stages, account, opportunity, quoting, and Salesforce reporting) to inspect and manage team performance
• Familiarity with sales tools and processes to strengthen CAM performance (LinkedIn Sales Navigator, ZoomInfo)
• Enforce good systems and tools hygiene for accurate forecasting and customer insight for the installed base

Build Collaborative Relationships

• Work in partnership with Marketing, CRM Leadership on demand generation programs required to exceed target
• Collaborate with Sales Operations, CRM Management and L&D and to identify/execute incremental sales skills or product training to improve close ratios and increase productivity
• Shows leadership and confidence under pressure and through adversity to help others stay focused
• Connects and participates in industry forums or groups to stay on the leading edge of the industry and share best practices
• Quickly bounces back from setbacks by restoring performance to KPIs
• Ensure a positive hand-off to the Customer Success team that promotes a one-Nextiva customer experience

Must Haves:

• 5+ years of high-performance leading Sales teams selling CCaaS solutions
• 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base
• Demonstrated prior success in achieving measurable business goals in a high velocity sales environment
• Renewals oriented
• Experience in a fast-paced, high growth business environment
• Advanced proficiency in SalesForce.com, and competent in Word and Excel
• Demonstrates business insight
• Flexibility to travel 30% (or more)
• Remote (Pacific Time Zone preferred)

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $180,000 - $240,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1 #LI-Remote

We are seeking a dynamic Solutions Consultant to join our Small Business Sales Team in Scottsdale, Arizona, where you will play a pivotal role in driving growth and delivering exceptional customer experiences for our small business clients.

The Solutions Consultant (SC) assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business.

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility. 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry
• Solutions Consultant must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell
• The Solutions Consultant is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities

Qualifications

• 2+ years CCaaS experience
• 2+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• For Scottsdale SC, it must be in-office hybrid 3x/week minimum

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-HYBRID

The Solutions Delivery Consultant, AI/API Expert at Nextiva is highly passionate about successful customer outcomes, service and project delivery, contact center consulting, deep technical knowledge in AI applications, integration leveraging APIs, enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving. 

This position requires the ability to independently project manage the design and implementation of Nextiva’s Contact Center solutions. Duties include but are not limited to AI technologies, API solutions architecture, solutions scoping, solutions implementation, and configuration. 

Key Responsibilities

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

• Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition.
• Initiate and manage enterprise Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate.
• Gather and document business processes (existing and future) and participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed.
• Advise and consult clients on best practices for CCaaS processes, user interface, and architecture. Assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and demonstrate the desired value proposition.

Qualifications

• Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization.
• Strong proficiency in AI technologies and techniques, including natural language processing (NLP), machine learning, and predictive analytics.
• Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
• Experience building integrations in API development such as Postman, Mulesoft, or SoapUI
• Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk).
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders.
• Knowledge of SQL
• BA/BS degree desired

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $91,000 - $142,250 A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1  #LI-Remote

As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth. You will also be collaborating with Nextiva's channel partners and internal teams to achieve your business objectives and meet customer needs.

The ideal candidate for this coveted position, is an expert in large and complex deals, offering an enhanced sales experience due to their specialization; he or she is also an expert in selling cloud contact center solutions, and is accountable for forecasting their sales on a monthly basis. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.

What You’ll Do:

• Qualify deals quickly and focus on educating the customers on why they need to buy from Nextiva.
• Gain access and establish relationships with key executives, C-level leaders and decision makers.
• Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs.
• Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
• Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities.
• Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Nextiva solutions.
• You will work across the Nextiva channel partners to train them on how to position Nextiva UCXM to transform customer journeys and build enduring relationships.
• Cultivate client relationships by building trust, partnership and an Amazing connection to the Nextiva brand and team.
• Master the Nextiva UCXM story and articulate the value we provide to customers.
• Collaborate with our lead generation, marketing, and SA teams, along with channel partners, to build and implement key sales and business development initiatives to increase sales pipeline.
• Prospect into your assigned accounts to discover and develop opportunities.
• Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota.
• You will keep your team updated on your progress by regularly and accurately updating our internal CRM system.
  
  

Requirements:

• True hunter with 7 years+ experience in consultative, B2B sales with a proven track record of success in CCaaS.
• Able to excel in a fast paced work environment without direct daily supervision.
• Excellent interpersonal, communications, presentation, and organizational skills.
• Strong mathematical aptitude and problem solving skill.
• Documented success selling to multiple levels of decision makers in large complex business accounts.
• Documented proof of quota attainment and regional or national sales ranking.
• Experience selling solutions and value in a consultative format.
• Ability to manage time to conduct 8-10 meetings or demos per week.
• Willing to travel throughout the assigned region, up to 50% travel. Most travel will be local.
• Independent and self-motivated. Can hit the ground running with a strong drive to succeed.
• Excellent interpersonal, verbal, and written communication, and presentation skills.
• An existing network of customer contacts and partners within the enterprise contact center market is a plus.
• Bachelor’s degree from accredited college or university is preferred.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The compensation offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $190,000- $340,000, including annual income incentive compensation.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-REMOTE

The Executive Assistant is responsible for providing administrative support to one or more senior level company executives as a part of a functional administrative team that reports directly to the Chief of Staff. The role also provides secondary support to the Chief of Staff for company-wide initiatives and special projects in collaboration with various staff and departments on an as needed basis.

Key Responsibilities

• Acting as the main point of contact with other company leadership, employees, clients and external partners and managing the information flow in a timely and appropriate manner
• Managing calendar, e-mails, calls and voicemails for or more senior company leaders
• Arranging meetings with both internal and external attendees, including booking meeting rooms / venues / and managing logistics in domestic and international locations
• Making complex travel and accommodation arrangements in domestic and global locations
• Organizing daily / weekly department expenses and prepare monthly expense reports and submissions
• Learning company systems to be able to teach and inform others on team
• Acting as the point of contact for requests from staff
• Reviewing requests for prioritization with executive partner
• Preparing and updating materials for meetings, presentations and departmental communications
• Managing all department related paper and electronic files and documentation
• Independently resolving issues with limited guidance or direction
• Supporting internal projects including decision making within clearly defined framework of departmental guidelines and practices
• Preparing and managing complex projects, documentation and correspondence including collecting, organizing, and analyzing data

Qualifications

• 5+ years of experience supporting a C-suite level executive (with global responsibilities a plus)
• College degree preferred
• Strong professional-level verbal and written communication skills
• Demonstrated proficiency in managing projects with multiple deliverables and varied timing
• Ability to meet deadlines in a fast-paced rapidly changing environment
• Proactively able to identify and solve problems independently
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks
• Demonstrated proficiency with MS Office suite
• A fast learner with initiative, purpose driven and results oriented attitude, capable of working unsupervised
• Highly organized, detail oriented, adaptable and quick-thinking with a confident, proactive, and professional demeanor
• Ability to maintain the highest degree of confidentiality
• Competence in establishing and maintaining strong cross-departmental relationships

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $X - $Y. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Hybrid

We are looking for an Operations Site Reliability Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms for our Business Technology program. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

Key Responsibilities:

• Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
• Design, develop, improve, and tune logging, monitoring, and alerting
• Create actionable alerts to fix system outages before they occur
• Write software to improve reliability and recoverability of production systems
• Identify manual work, document the fix in the form of a runbook, then automate it away
• Perform and automate system administration tasks
• Participate in 24/7 on-call rotation supporting production systems

Qualifications:

• Bachelor’s degree in Computer Science or related field, or equivalent work experience
• 0-2 years of Oracle systems experience
• 0-2 years of software development experience
• 0-2 years of Linux system administration experience
• 0-2 years of performance engineering experience
• Understanding and experience working with RESTful APIs
• Experience with triaging troubleshooting complex systems
• Experience working with source control
• Experience with containerization and container orchestration
• Experience with application performance monitoring
• Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
• Experience with microservice environments and distributed systems
• Familiarity with front-end technologies
• Ability to clearly communicate technical concepts
• Understanding of general SRE concepts and DevOps principles
• Familiar with the SIP concepts and troubleshooting

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $57,000 - $84,650 A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-RQ1 #LI-Remote

The Technical Training and Delivery Specialistis responsible for providing professional, technical implementation guidance and support for Nextiva’s customers in a variety of ways, including technical go-live assistance, preparing/installing/troubleshooting hardware, performing customer training, and delivering  managed services hours for Nextiva's state-of-the-art hosted IP PBX VoIP platform. The Training and Delivery Specialist will develop unique exercises to enhance training sessions and conduct classes with hands-on exercises leveraging an extensive in-person and webinar training experience. Training sessions will be delivered in person (on-site) and/or remotely (via webinar). As a Training and Delivery Specialist, you’ll also play an essential role in completing installations and providing support at client locations. You may also have ongoing engagement with managed services customers through one-time or recurring projects. Regular travel is essential based on the needs of the business and customer location with up to periods of 75-100% travel for several weeks at a time. The Training and Delivery Specialist must be comfortable being the “Face of Nextiva” for high visibility and/or escalated customers, known logos, and large/complex deployments.

What you will do

• Installs and configures new VoIP hardware and software on desktops, laptops, and other related hardware. 
• Delivers approved Nextiva training in person as well as webinar (web-based), remote training sessions to our customers.
• Delivers approved Nextiva training in person as well as webinar (web-based), remote training sessions to our customers.
• Develop, document, and effectively communicate job processes, procedures, and techniques
• Partners with product, technical, sales, and other subject matter experts (SMEs) to understand and be equipped to train on product features and functionality
• Ability to work with minimum direction and as a team player or lead a team of 3rd party technicians
• Ability to build an onsite delivery standard operating protocol for use across many locations
• Ability to perform remote troubleshooting and provide clear instructions to customer/partner onsite resources, third party technicians, or other Nextiva resources.
• Reviews and uses project documentation to provide an unique training experience for each customer
• Willing to learn and adapt to new telephony, Contact Center, and other cloud-based technologies and quickly incorporate those learnings into training sessions 
• Documents project management applications to ensure all team members are aware of the status of different installation/training projects
• Manages projects, project phases, and tasks related to their book of business, including training, onsite delivery, and managed services
• Designs, develops, and maintains training materials and appropriate training exercises, including building training materials customized to a customer build and needs
• Ability to review and understand call routing using Broadsoft platform and make changes as needed for customers
• Provides advanced level troubleshooting for customer issues while performing customer installation, training, and managed services projects
• Uses technical knowledge to advise customers on best practices for call handling, user configuration, custom call flow routing, and device management
• Provides first-level escalation point for assigned customer-related issues 
• Maintains a safe and healthy training environment by following organization standards 
• Remains positive when faced with multiple challenges 

What you will bring

• Superior communication and training acumen 
• Excellent in-person and remote training skills 
• Prior training experience with small to enterprise-sized organizations 
• Solid organizational, administrative, time management, and a keen sense of attention to details
• Superior multi-tasking skills and the ability to balance multiple, concurrent projects
• Excellent verbal and writing skills
• Telecommunications, CCaaS and/or SaaS experience required
• Skilled in and continuously developing understanding of Nextiva products and services from a technical, functional, and operational perspective.
• Ability to travel for extensive periods at a time – many with different destinations per week.
• Must be flexible with hours across global time zones
• Strong familiarity with computers and networking technologies including but not limited to Excel, MS Word, general database, and word processing software with a background and hands-on experience with CPE routers, LAN switches. 
• Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision.

What is required for application

• 4 year degree or a combination of education and training related experience
• Previous installation/training experience in a professional, corporate environment

EDUCATION and/or EXPERIENCE: 

• 4 year degree in adult education, business, technology are preferred 
• 2 or more years delivering installation/training in professional, corporate environments to various levels of business organizations ranging from front-line representatives to C-level officers 
• Ability to manage several complex projects simultaneously. 
• Experience with VoIP or related PBX systems preferred.
• Experience using PC based project management systems such as MS Project and Visio; high level skills required with other PC tools, such as spreadsheet and database programs a plus.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1 #LI-Hybrid

The Customer ABM Marketing Manager will be responsible for leading Nextiva’s mid-market account-based marketing (ABM) efforts and drive upsell and cross-sell opportunities within our customer base. In this role, you will be responsible for developing and executing targeted marketing campaigns and initiatives to maximize revenue growth and customer lifetime value (CLV) across key accounts. The ideal candidate has a deep understanding of ABM principles, B2B SaaS marketing, and a proven track record of driving successful upsell and cross-sell programs.

Responsibilities: 

• Develop and execute comprehensive marketing strategies to identify and engage high-value accounts, to drive upsell and cross-sell opportunities.
• Collaborate with the product marketing team to create compelling mid-funnel messages and touchpoints, to increase funnel velocity and conversions.
• Build customer target lists and personas, using multiple data sources and sales and marketing tools to build clusters and identify and target new contacts.
• Collaborate closely with customer account managers to identify key accounts, understand their business needs, and develop personalized marketing plans and initiatives.
• Leverage customer data, insights, to deliver hyper-targeted messaging, content, and campaigns. 
• Implement marketing automation workflows, personalized nurture tracks, and targeted advertising campaigns to engage decision-makers and influencers within target accounts.
• Monitor and analyze key performance metrics, including account engagement, pipeline growth, upsell/cross-sell conversion rates, and revenue impact, to measure the effectiveness of initiatives and optimize strategies.
• Drive in product messages, including product notifications, promos, upsell / cross-sell messages, events and company news.

Requirements: 

• 8+ years experience driving up-sell and cross-sell programs from conception through implementation. Preferably in enterprise B2B SaaS.
• Strong, demonstrable experience creating and executing marketing campaigns and programs that drive customer engagement. 
• Experience analyzing multiple data sources to tell a compelling, market driven story
• Go-getter with the mindset to take ownership and drive results. 
• Strong internal communication and cross-functional coordination skills.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $101,000 - $157,080. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MS1 #LI-Hybrid

Senior Demand Campaign Manager develops integrated marketing programs that increase pipeline growth across all channels to support Nextiva’s growth. In this role, you will be responsible for planning, executing, and measuring multi-channel marketing programs that drive engagement and demand across our buyer’s journey in our Mid-Market and Enterprise segments. You will work with cross-functional teams to help execute your integrated marketing plays.

Responsibilities:

• Manage end-to-end campaign execution (campaign development, launch, budget management, timeline development, and performance tracking) working with cross-functional teams.
• Execute full-funnel integrated marketing plans across various tactics, including webinars, 3rd party media, content, field, and nurture programs.
• Work with members of product marketing, and sales teams to ensure the messaging is consistent and appropriate for the campaign goal and ensures that it directly aligns with target markets, personas, and use cases aligned with company priorities.
• Measure, analyze, report, and optimize the performance of demand gen programs in partnership with the data analytics team to ensure the most efficient way we drive growth.
• Measure and monitor sales funnel activity, working closely with XDR teams to align marketing efforts with sales goals and provide support with campaigns, content, lead qualification and nurturing and effective campaign enablement and follow-up.
• Communicate across the team and the organization to champion this new Mid-Market GTM motion. Educate and guide the wider team.

Requirements:

• 8+ years experience in demand generation in Mid-Market/ Enterprise B2B SaaS, in the contact center space is a bonus.
• Experience with funnel metrics and levers to move the needle on generating qualified leads and accelerating opportunity and pipeline velocity.
• Expert in end-to-end campaign development, execution, and measurement.
• Proficiency in marketing automation systems and ability to navigate Salesforce to pull reports on specific campaigns and understand the status of leads in the funnel.
• Interpret data, create insights, and translate it into applicable changes.
• Strong project management skills to effectively deliver programs, and create alignment across groups.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $101,000 - $157,080. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MS1 #LI-Hybrid

Reporting directly to the CMO, the Creative Director will be instrumental in defining and driving Nextiva’s creative strategy across all platforms and touchpoints. This role demands a blend of creativity, leadership, and strategic thinking to elevate our visual identity, brand narrative and engage our target audiences.

The Creative Director will lead our global Brand Marketing and Media strategy, overseeing brand, social media, creative and video.

This is a strategic and highly cross-functional role with direct interaction to Nextiva’s leadership team. It requires strong leadership and the ability to forge strong partnerships across Go-to-Market, Product, and Revenue Marketing.

Key Responsibilities:

• Creative Strategy Development: Evolve our creative strategy so that it aligns with our overall brand vision and marketing goals.
• Team Leadership: Lead, inspire, and manage our creative team, fostering a culture of innovation, design excellence, and collaboration.
• Brand Identity Management: Ensure consistency and evolution of our brand identity, including design, visual language, tone of voice, and overall creative direction.
• Cross-Functional Collaboration: Work closely with the VP of Brand Marketing, product marketing, Revenue Marketing, sales, and customer success teams to create cohesive and impactful brand experiences.
• Campaign Creation: Oversee the development and execution of creative campaigns that effectively communicate our value proposition and drive customer engagement and acquisition.
• Content Creation: Direct the production of high-quality content assets, including video, digital, print, and social media, that resonates with and thrills our target audiences.
• Innovation: Stay ahead of industry trends and incorporate innovative design and creative techniques to maintain brand relevance and engagement
• Project Management: Overseeing multiple creative projects from conception to completion.
• Vendor and Agency Management: Manage relationships with external contractors,  agencies and vendors, ensuring high-quality deliverables within budget and timelines.
• Governance: Ensure the Nextiva brand is used correctly in the channel, internationally and internally - always.

Required Skills and Qualifications:

• Bachelor's degree in Design, Marketing, Communication, or a related field.
• 8+ years of experience in creative design or creative direction, preferably in the B2B SaaS industry or agency serving B2B clients
• Proven track record of developing and implementing successful creative strategies.
• Strong leadership skills with experience managing and mentoring creative teams.
• Excellent communication, collaboration, and project management skills.
• Deep understanding of brand development and multichannel marketing concepts.
• Proficiency in creative software and tools.
• Proven ability in building, developing, organizing, and leading creative teams
• You are strategic and customer-obsessed, using insights to drive storytelling that converts
• You can easily adapt to flex between big picture strategic thinking and first-rate execution. You’re eager and ready to dive in and make an impact out of the gate

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $155,000 - $241,100. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Remote

As Nextiva’s Billing Operations and Collections Manager you will be responsible for managing a small team and driving collections activities. 

Billing Operations and Collections Manager Responsibilities:

• Manage collections & cash application to ensure cash collections targets and SLAs are met
• Monitor KPIs daily and ensure team is hitting collections goals
• Analyze credit risk; determine credit worthiness of potential customers & current customers seeking increases, approving credit limits
• Oversight of Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues
• Coordinate with customers on the maintenance of current balance within applicable credit terms
• Train new and existing employees in new processes and procedures
• Assign accounts as needed to appropriate collector
• Ensure written notes and procedures are maintained for each customer
• Communicate and correspond with customers and customer account managers and sales team members to question and/or investigate past-due or unpaid invoices
• Provide invoice copies and supporting documents to customers
• Research and resolve all customer billing dispute
• Coordinate with Sales, Billing and Operations on customer problems and issues
• Compile and completes month end collections reporting

Qualifications and Requirements:

• Bachelor’s Degree or equivalent experience
• 4+ years of strong collections skillset
• 3+ years of managing a collections team
• Experience in high volume business-to-business collections preferred
• 5+ years of MS Office experience, advanced knowledge of MS Tool Suite, especially Excel
• Experience with Oracle and Salesforce.
• The ability to work accurately, independently and to strict deadlines
• Excellent analytical skills and an eye for detail.
• Excellent time management, decision-making, communication, and leadership skills
• A hands-on problem solver, leading from the front while bringing efficiency to processes
• Customer service mindset

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $82,000 - $127,970. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1 #LI-Hybrid

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We’re not your parent’s phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead. 

We’re actively looking for amazing people like you to join our team!

At Nextiva, we don't study industry trends and build our products and services reactively; instead, we look to be the leader in defining the trends. We strive to be the best of the best across multiple technology channels – UCaaS and SaaS to name a few. We are determined to help write the future for businesses around the globe by creating innovative products and an agnostic platform that delivers first-class communications tools in the hands of every business. We are a global team of 1,000+ and are the fastest-growing privately held provider of cloud communications. We are looking for amazing people, like you, to join our team!

Key Responsibilities:

Build, monitor and maintain enterprise and data-center networks composed of primarily Cisco hardware, as well as multi-vendor services to support those networks.

• Provide network support and troubleshooting for other departments and customers.
• Monitor, troubleshoot, and respond to network issues as they arise.
• Life cycle maintenance of network hardware including software updates, in-place and forklift upgrades.
• Serve as a subject-matter expert and customer service to users of the network.
• Some travel to remote offices and data centers.
• Be available for rotating, scheduled, on-call windows and emergency response.
• Follow and help build department standards and procedures.

Qualifications:

• Experience with security, routing, and switching in a data center environment.
• Working knowledge of industry-standard protocols including: BGP, EIGRP, and VXLAN.
• CCNA or equivalent experience required.
• Excellent troubleshooting and problem-solving skills.
• Demonstrate strong verbal and written communication skills.
• Able to work in a team or self-managed capacity both in-person and via remote tools.
• Familiarity with Cisco technologies, including FTD/FMC, Nexus VPC, ACI, UCS, and CML.
• Experience with network support and troubleshooting tools, such as ELK, Netflow, packet capture, SNMP, and syslog.
• Network automation experience with Python-based tools.
• Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions.
• Ability to multi-task, prioritizing multiple objectives and initiatives.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-RQ1   #LI-Hybrid