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Nextiva


Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. “Businesses that do not know, understand, and remember their customers will go out of business.” - Tomas Gorny, Nextiva CEO Nextiva is the official business communications partner for the Pac-12, Buffalo Sabres, and Buffalo Bills.

Headquarter Location:
Scottsdale, Arizona, USA
4d

Strategic Partner Manager

NextivaUnited States (Remote)

Nextiva is hiring a Remote Strategic Partner Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Nextiva is seeking a Strategic Partner Manager in California to join our organization. Strategic Partner Manager to specific TSB/D partners to profile, recruit, enable, and manage downstream channel relationships in strong partnership with Nextiva Partner Managers, aligning to the respective territory capacity needs.

This role is responsible for building and owning the capacity plan that maps to achieving new transactional capacity and revenue growth for TSB/D. The Strategic Partner Manager will be well versed in the hosted communication and collaboration market and will be fluent in their understanding of the company’s portfolio of solutions and services, to help position newly activated partners WIN WITH NEXTIVA.

Key Responsibilities

  • Identify and prospect new potential partners with an appetite to lead Nextiva for their UCaaS/CCaaS and Collaboration solution needs.
  • Jointly recruit and sign new partners under assigned TSB/D that map to the coverage objectives to their assigned TSB/D Partner to meet or exceed quarterly capacity plan.
  • Establish expectations accordingly for the partner role and how Nextiva will support.
  • Build a business plan with TSB/D partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services to accelerate time to transaction.
  • Work closely with all internal teams including but not limited to: Field Marketing, Sales Engineering, Training, In-Region Partner Managers, Partner Development Managers and Product teams to ensure all support is outlined to drive maximum revenue.
  • Ultimate owner of quarterly partner business plan.
  • Tightly align with the Channel Sales organization to ensure necessary pipeline growth weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective.
  • Ownership of partner management meeting cadence, delivering effective relationship management RoB’s (rhythm of business) connections which ensure partnership alignment and if necessary, opportunities to pivot, which will ensure a positive partner experience.

Qualifications

  • Bachelor’s degree in a relevant discipline
  • 2+ years of channel sales experience
  • Travel: approximately 50%
  • Demonstrated track record of recruiting, training, coaching, motivating, growing, and retaining a successful group of channel partners
  • Reference-able success of driving partner business and marketing strategy
  • Ability to identify and prioritize opportunities and accurately forecast commitments
  • Ability to communicate effectively and present to all organizational levels in small and large groups
  • UCaaS/SaaS Product Portfolio and market knowledge
  • Intermediate understanding of company financial measures, telecommunications industry, and indirect sales model
  • Quickly establish internal and external productive working relationships and promote effective teamwork
  • Successful indirect sales experience with Channel go-to-market motions
  • Ability to adapt quickly to changes in roles and responsibilities
  • Must be a high-energy, motivated self-starter
  • Strong organizational and time management skills
  • Analytical thinker with proven ability to metric and govern

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $180,000 - $240,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

#LI-SP1  #LI-Remote

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Nextiva is hiring a Remote Small/Medium Business Solutions Consultant

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

The Solutions Consultant assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business..

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s / ESA’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility 

Key Responsibilities

  • Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
  • Develop comprehensive and creative use cases for prospective Nextiva customers
  • Present the Nextiva solution in conjunction with customer predefined requirements
  • Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
  • Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
  • Participate in work groups regarding custom requests and professional services for unique customer requirements
  • Develop relationships with vendors including keeping track of new information and sharing with your team
  • Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
  • Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
  • Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations:

  • Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
  • Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
  • Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
  • Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
  • Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
  • Solutions Consultant/ Architect must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
  • The Solutions Consultant/ Architect is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

Qualifications

  • 2+ years CCaaS experience
  • 2+ years as a Sales or Solutions Engineer
  • BS Computer Science or equivalent work experience
  • Understanding of  sales process, strategies and solutions selling
  • Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
  • Create, present and document technical solutions
  • Outstanding presentation skills
  • Exceptional work ethic, time management, and organizational skills
  • Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
  • Ability to create convincing proposals and documentation, including solution diagrams
  • Capable of completing job responsibilities with minimal supervision
  • Ability to apply solutions, technology and products to a business opportunity

Competencies

  • Office 365 and Google G-Suite programs and applications
  • Salesforce application knowledge preferred
  • Google Cloud certifications preferred
  • Visio and Lucidchart - network diagram tools.
  • PHP, Java, Python and other programming languages.
  • API structure and development capabilities.
  • Data Networking, SIP, Contact Center technical certifications
  • Strong experience with networking protocols, standards, and hardware
  • Legacy Contact Center platforms and modern SIP endpoints.
  • Proficiency in using hosted contact center applications
  • Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $90,000 - $160,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

#LI-SP1   #LI-REMOTE

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Nextiva is hiring a Remote Senior Program Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Nextiva is looking for a Strategic Program Manager, who will guide cross functional teams in the development, planning and implementation of key growth initiatives. We’re looking for the right person to support the development of our local and global CX expansion efforts, which is one of the most exciting areas within the entire organization.

This position will report directly to the Director, Strategic Growth, and will be leading a variety of initiatives that expand the business into new markets and higher-growth opportunities. This individual will be asked to work closely with other departmental leaders in product, marketing, sales, support, as well as other critical functions, to create, execute and manage plans that drive future business growth.

Key Responsibilities

  • Manage the strategic development & execution of Nextiva’s international business expansion
  • Manage the local and international growth of our customer experience (CX) platform
  • Deeply connect and understand the customer and business needs, while closely partnering with cross functional stakeholders to develop the strategic plans and manage growth projects to completion
  • Contribute to business case & strategy development, identifying high value business opportunities and aid in crafting innovative go-to-market plans & strategies
  • Build and manage cross-functional project plans, maintain timelines and own presenting key findings and progress updates with key stakeholders and business leaders
  • Support senior leadership by providing actionable insights and recommendations on key investment decisions for new growth opportunities

Qualifications

  • Demonstrated ability to create, manage, and execute multi dimensional project plans
  • Financial acumen and experience managing to business outcomes to ensure project success in execution and impact
  • Extremely comfortable in command of meetings simultaneously contributing to and facilitating the conversation
  • Demonstrated ability to distill information into actionable insights not just organized report outs
  • Capability to establish and maintain effective working relationships with a wide range of partners and stakeholders, at various levels
  • Strong cross functional leverage and ability to influence without authority
  • Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner
  • Bachelor's Degree -  Management, Business, Finance, Analytics or Marketing
  • 5+ years of experience in cross functional product, marketing or program management role
  • Experience work with various levels of management
  • Experience driving & management multiple projects simultaneously
  • Experience creating & managing strategic business plans
  • Experience thinking strategically about complex issues & developing thoughtful recommendations

Preferred Qualifications

  • Masters Degree - Management, Business, Finance, Analytics or Marketing
  • Experience in technology, specifically software as a service business models

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $82,000 - $146,300. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

#LI-SP1 #LI-Remote

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Nextiva is hiring a Remote Senior Technical Product Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be the responsible and accountable for

  • Developing and harvesting product ideas by processing customer and user needs
  • Prioritizing the feature backlog by keeping in mind the bigger business objectives
  • Successful execution, delivery and adoption of the product(s) and features

An ideal candidate:

  • Will act as the point person for the Business, Development Teams, and the UX Teams
  • Actively gets involved with product planning, UX Research and Design
  • Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers.
  • Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

Key Responsibilities:

  • Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
  • Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
  • Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
  • Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
  • Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
    • The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
  • Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
  • Participate in ideation and discovery sessions for product initiatives and features.
    • Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
  • Review and include NPS, customer feedback via Pendo, customer escalations, partner suggestions into your dev team’s backlogs.
  • Identify and communicate potential issues with priorities or sprints to product leadership.
  • Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
  • Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
  • Work closely with Customer support; help write how to articles and run book creation.
  • Support internal and external training efforts
  • Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

Qualifications:

  • 3-5 years’ experience in a Product Manager role at a technology company.
  • Bachelor's degree.
  • Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
  • Ability to effectively communicate and manage multiple competing priorities.
  • Training and presentation experience with stakeholders or coworkers
  • Experience working closely with stakeholders to deliver high profile product features.
  • Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
  • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
  • Strong interpersonal, collaboration, and organizational skills. 
    Leadership, ownership, conflict resolution and accountability must be strengths.
  • Excellent time and project management skills
  • Ability to work in a fast paced, rapidly changing environment.
  • Excellent written, verbal, and presentation skills
  • High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Software Proficiency:

  • Microsoft/Google products (required)
  • Jira & Confluence (required)

Bonus Points For:

  • UCaas CCaas or CRM experience 
  • Scrum, Kanban, Agile certifications
  • Experience with agile environments
  • First hand QA/QE experience and/or software engineer/software developer experience
  • Master’s Degree in any related field

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,000 - $178,720. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

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Nextiva is hiring a Remote Customer Account Management, Sales Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

The CAM Sales Manager’s mission is simple… to grow the business and lead a team of Customer Account Managers enabling everyone to grow their career and make an impact! 

The Manager will drive results of a team of 6 quota-carrying AMs by developing the team and driving daily sales activity in accordance with Nextiva’s sales methodology to exceed assigned monthly sales revenue targets. They will view challenges as opportunities and look beyond the quota to focus on potential, never settling. They have the ability and desire to thrive in a fast paced, rapid growth environment, with perseverance to find creative and effective ways to increase productivity and results. 

The Manager will be a player-coach. They will develop skills of their team, hold everyone accountable and inspire a high-performance culture. They will be hands on and lead from the front, personally demonstrating the skills required to succeed. When needed, they will step in and close business to ensure the team exceeds their target. They will be approachable, available, accountable, and trustworthy. Finally, they will be organized and planful, always ensuring there is a structured path for each member of their team daily, weekly, monthly and quarterly.

You will Rock this Role if you have the following characteristics: 

Manage Execution

  • Use a structured yet agile Customer Centric methodology to understand the customer’s needs and propose solutions for their business
  • Proactively manage pipeline, accurately forecasting daily/weekly/monthly bookings for each CAM and the team
  • Manage team and CAM productivity with consistent measurement and inspection of sales performance and KPIs
  • Coach and support CAMs in generating and qualifying leads from the installed base, leading product demo, handling objections and closing to exceed quota
  • Maintain an Amazing Service culture, starting from the customer’s initial contact
  • Develop a sense of urgency to close all customer conversations to beat the competition

Build Effective Teams

  • Lead from the front, being resilient, with passion and desire to win
  • Hold regular 1:1’s and team meetings to review previous results, active and aged pipeline, discuss lessons learned and coach areas for improvement
  • Hold CAMs accountable to daily performance standards/KPIs
  • Teach and demonstrate strong value-selling behaviors that will drive results when needed
  • Stay current on industry developments and teach your teams to drive continuous improvement in sales skills and product knowledge
  • Understand how to motivate the team, and implement team contests/recognition to boost competition and instill fun
  • Develop simplicity, forward-thinking and caring in the team culture
  • Manage under performers proactively, with transparent communication, improvement plans and replacement criteria to maintain high standards of performance and ensure team success
  • Proactively seeks feedback from others
  • Open to constructive feedback and talking about how to address shortcomings
  • Admits mistakes and gains insights from experience

Sales Tools and Selling Process Effectiveness

  • Demonstrate discipline and rigor in having a plan to manage the day/week/month/quarter and teaching team members to do the same
  • Coach and hold CAMs accountable for following sales methodology and process on all customer interactions
  • Demonstrate proficiency with the use of Salesforce (sales stages, account, opportunity, quoting, and Salesforce reporting) to inspect and manage team performance
  • Familiarity with sales tools and processes to strengthen CAM performance (LinkedIn Sales Navigator, ZoomInfo)
  • Enforce good systems and tools hygiene for accurate forecasting and customer insight for the installed base

Build Collaborative Relationships

  • Work in partnership with Marketing, CRM Leadership on demand generation programs required to exceed target
  • Collaborate with Sales Operations, CRM Management and L&D and to identify/execute incremental sales skills or product training to improve close ratios and increase productivity
  • Shows leadership and confidence under pressure and through adversity to help others stay focused
  • Connects and participates in industry forums or groups to stay on the leading edge of the industry and share best practices
  • Quickly bounces back from setbacks by restoring performance to KPIs
  • Ensure a positive hand-off to the Customer Success team that promotes a one-Nextiva customer experience

Must Haves:

  • 5+ years of high-performance leading Direct Sales teams in a SaaS, general technology or telecommunications environment
  • Demonstrated prior success in achieving measurable business goals in a high velocity sales environment
  • Renewal experience
  • Experience in a fast-paced, high growth business environment
  • Advanced proficiency in SalesForce.com, and competent in Word and Excel
  • Demonstrates business insight
  • Remote

 Metrics of Success (KPIs):Performance and effectiveness will be evaluated on the influence and impact the Manager has on the team’s results and will include the following.

  • Prospecting – number of quality new leads acquired
  • Close ratio – lead to quote, quote to sale, one call close
  • Time to close – from lead to close
  • MRR – Monthly recurring revenue
  • Attrition of team members – regrettable vs. non-regrettable

Your Success Depends on Your Commitment: 

We invest in our employee’s development and care deeply about your ability to grow. We want Nextiva to not be just a job, but a career. 

Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth. Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.   

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $126,000 - $204,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

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Nextiva is hiring a Remote Senior Engineering Manager (Mobile)

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Nextiva is currently seeking bright and talented individuals for a Senior Engineering Manager (Mobile) position to join our expanding development team. As a Senior Engineering Manager, you will lead the technical strategy, development of our current and future Mobile platform ecosystem. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project. 

Key Responsibilities: 

Technical Leadership and Innovation: 

  • Leading the development and delivery of the mobile application(s), ensuring high performance, reliability, and scalability. 
  • Staying abreast of the latest mobile technologies, frameworks, and best practices to keep the application ahead of the curve. 
  • Making key architectural and technology stack decisions, balancing innovation with practicality. 

Team Building and Management: 

  • Hiring, mentoring, and developing a high-caliber mobile engineering team, fostering a culture of excellence, innovation, and continuous improvement. 
  • Setting clear expectations and goals, providing regular feedback, and conducting performance reviews. 
  • Encouraging a collaborative and inclusive team environment where members can learn from each other and grow. 

Product Strategy and Vision: 

  • Collaborating with product management, design, and other stakeholders to define the product roadmap and strategy. 
  • Ensuring the team's work aligns with the company's goals and customer needs, adjusting as needed based on feedback and market trends. 
  • Championing the mobile product internally and externally, understanding user needs, and advocating for solutions that meet those needs. 

Project Management: 

  • Planning and managing the mobile engineering team's projects and timelines, ensuring efficient workflows andtimelydelivery of features and updates. 
  • Implementing agile methodologies and continuous integration/continuous delivery (CI/CD) practices to streamline development and deployment processes. 
  • Managing risks,anticipatingpotential issues, and implementing contingency plans to mitigate impacts on project timelines and quality. 

Quality Assurance: 

  • Overseeing the development of automated testing frameworks to ensure the application's quality, performance, and security. 
  • Working closely with the QA team to prioritize and fix bugs, improving the overall user experience. 
  • Establishing andmonitoringkey performance indicators (KPIs) for app performance and user satisfaction. 

Qualifications: 

  • 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases. 
  • 5+ years of experience of leading and managing teams with people management function.  
  • Demonstrated experience with atleast two major product launches, showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome. 
  • Deep understanding of mobile app architecture, design patterns (e.g., MVC, MVVM), and mobile app lifecycle. 
  • Extensive experience with mobile development languages (e.g., Swift for iOS, Kotlin for Android) and frameworks. 
  • Knowledge of mobile app security best practices, performance optimization, and cross-platform development tools (e.g., React Native, Flutter). 
  • Excellent leadership and communication skills, with the ability to inspire and mentor team members. 
  • A portfolio of released applications on the App Stores 

Preferred Experience 

  • Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion. 
  • Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs. 
  • Familiarity with UI/UX design principles and customer-centric development. 
  • Contributions to open-source projects or public GitHub repositories. 

What We Offer: 

  • Competitive salary and benefits package. 
  • Flexible working hours and remote work options. 
  • A dynamic and inclusive work environment where your contributions directly impact the company's success. 
  • Opportunities for professional growth and development, including access to learning resources. 
  • A chance to work on cutting-edge projects with a talented and passionate team. 

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits: 

✅ Major Health insurance for you and for your legal partner and children under 25 years
✅ Vision and Dental covered
✅ Life Insurance – 24 times your monthly salary
✅ 30-day Christmas Bonus (Aguinaldo)
✅ 50% Vacation premium
✅ 12 days for vacations on your first-year anniversary
✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

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Nextiva is hiring a Remote Onboarding Technician – Fast Track

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Qualifications

  • Demonstrate leadership qualities which are desirable to be replicated by the team.
  • Xbert certification not required, but recommended (Expectations to complete Specialist if not done already).
  • Technical knowledge of unified communication platforms and features.
  • Excellent troubleshooting skills to address network, device, and account issues.
  • Strong communication skills and attention to detail.
  • Ability to listen, understand, transpose and align customer needs against the power of our product, to achieve success
  • Demonstration of Nextiva Core Values: Caring, forward-thinking and simplicity. 
  • De-escalation skills
  • Listen, share, cooperate, and learn together as a team.

Required Technical Experience

  • Basic proficiency in navigating CP
  • Understanding of the NextOS platform
  • Knowledge of the Nextiva Product offerings and difference between them
  • General networking knowledge
  • VoIP Support experience
  • Specialist certification recommended (can be in the process)
  • Google Suite, Microsoft Office, Nextiva CRM, Amazon Chime

 

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

We Offer:

  • Great opportunity to work and build a career in international environment
  • Highly competitive salary
  • Health insurance upon probation
  • Transport allowance (for night hours after 10 pm)
  • Career growth and development opportunities
  • Continuous internal training programs
  • Friendly atmosphere and professional team
  • Free tea/coffee, cookies and other perks

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27d

Mid-Market Account Executive

NextivaUnited States (Remote)

Nextiva is hiring a Remote Mid-Market Account Executive

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

At Nextiva, our Mid-Market Account Executives help our customers grow their businesses and simplify their lives with our products and solutions. Reporting into our Best-in-Class Sales Leadership team, you’ll be selling Nextiva complete portfolio of products that includes our Cloud-based Business Communications (VoIP) Systems, CRM, and Contact Center Solutions in an inbound as well as on an outbound basis directly to Mid-Market companies (100-999 employee size).

Key Responsibilities:

  • Meets and exceeds a quota of new bookings generated through the sale of Nextiva software products to midmarket businesses
  • Meeting with existing customers to up-sell & cross-sell into existing engagements as well as new opportunities.
  • Effectively and efficiently logs sales interactions and revenue opportunities to forecast effectively
  • Utilization of Nextiva sales process for identification, positioning and lifecycle management of opportunities
  • Creates go to market strategies by building, maintaining and maximizing a sales pipeline
  • Maintains integrity within the sales process
  • An action-oriented problem solver, who’s focused on achieving results through business outcomes

Qualifications:

  • 3+ years of B2B sales experience, ideally inUCaaS or CCaaS
  • Demonstrated ability to consistently achieve and exceed quota
  • Proven ability to manage leads, manage a pipeline, and forecasting within SFDC
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Proven track record of selling solutions over the phone with persuasive closing techniques
  • Proficient in conducting virtual presentations, online web demos, remote sales processes
  • Hands-on Salesforce experience preferred
  • Vibrant and energetic attitude with the thrives in a fast-paced environment

You will Rock this Role if you have the following characteristics:

  • Customer Focus– you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
  • Business Insights– you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes
  • Product Positioning– you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
  • Influence Decision– you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
  • Drives Results– you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
  • Resourcefulness– you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $120,000 - $160,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

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Nextiva is hiring a Remote Head of Sales Enablement

It’s about more than the right fit. We’re looking for the right connection.

At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

As the Sales Enablement Leader at Nextiva, you will play a crucial role in driving the success of our sales team and partners by designing, implementing, and managing comprehensive sales training and partner enablement programs. This position requires a dynamic leader with a proven track record in creating and executing strategies that enhance the effectiveness of sales teams and channel partners in a software sales environment.

Key Responsibilities:

  1. Develop Sales Training Programs:
  • Create and deliver innovative and effective sales training programs that cover product knowledge, sales methodologies, objection handling, and other relevant topics
  • Help the sales team build strong capabilities in selling to mid-market and enterprise accounts, using relationship-based sales techniques
  • Collaborate with product managers, subject matter experts, and sales leaders to ensure the content is up-to-date and aligned with the latest product features and market trends.
  • Design Partner Enablement Initiatives:
    • Develop and implement partner enablement programs to empower channel partners with the knowledge and tools needed to effectively sell and support our software products.
    • Collaborate closely with the channel sales team to understand partner needs and tailor enablement programs accordingly.
  • Sales Onboarding:
    • Design and manage a comprehensive onboarding program for new sales hires, ensuring a smooth and efficient integration into the sales team.
    • Implement continuous learning initiatives to keep the sales team updated on industry trends, competitive landscape, and new product releases.
  • Sales Playbooks:
    • Develop and maintain sales playbooks that provide sales representatives with actionable strategies, messaging, and resources to drive successful customer engagements.
    • Regularly update playbooks to reflect changes in market conditions, competitive landscape, and product offerings.
  • Performance Measurement:
    • Establish key performance indicators (KPIs) to measure the effectiveness of sales enablement programs.
    • Analyze data and feedback to continuously refine and improve training initiatives.
  • Cross-Functional Collaboration:
    • Work closely with marketing, product management, and other cross-functional teams to ensure alignment between sales enablement initiatives and overall company objectives.
    • Collaborate with sales leadership to understand specific needs and challenges, adapting programs accordingly.
  • Technology Adoption:
    • Leverage technology and our internal learning management systems to deliver and track training content.
    • Stay informed about emerging technologies in sales enablement and implement tools that enhance the learning experience.

    Qualifications:

    • Bachelor's degree in Business, Marketing, or related field; advanced degree is a plus.
    • Proven experience in sales enablement, training, or a related role within the software industry, with the ability to ramp up quickly on key business processes.
    • Strong understanding of sales processes and methodologies and the ability to translate business and sales needs to create compelling and engaging curriculum content.
    • Excellent communication and interpersonal skills with a high degree of intellectual curiosity to build and improve sales programs.
    • Demonstrated ability to collaborate with cross-functional teams.
    • Familiarity with learning management systems and sales enablement tools.
    • Results-driven mindset with a focus on continuous improvement.

    Compensation, Rewards & Benefits:

    The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $155,000- $241,110. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

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    +30d

    VP, Product Marketing

    NextivaUnited States (Remote)

    Nextiva is hiring a Remote VP, Product Marketing

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    Reporting to the CMO, the Vice President, Product Marketing will be responsible for planning, implementing, and managing the overall product marketing strategy. In addition to a solid understanding of UCaaS, CCaaS and CX more broadly, a strong  understanding of Nextiva’s product suite, customer base and competitive differentiation is a distinct advantage. 

    The ideal candidate is a seasoned Product Marketing professional for a high-growth mid-market enterprise business who has helped create efficient, scalable, and profitable growth. 

    Key Responsibilities:

    • Product Marketing Strategy, Messaging and Positioning:Develop and execute a differentiated product marketing strategy and messaging framework that will resonate with employees, customers, prospects, channel partners and analysts.
    • Roadmap:Using market data, customer insights and competitive intelligence, collaborate with product management to align on product strategy and roadmap. 
    • Product Launch Excellence:Successfully plan and execute product launches, ensuring that products are brought to market effectively and efficiently. Producing marketing content such as blog posts, whitepapers, videos, and social media content to generate interest and educate the market about the product.
    • Competitive Intelligence: Research, document and enable the GTM teams on the competitive landscape. Be the evangelist for Nextiva’s differentiation internally and externally.  Conduct market research to inform product strategy and competitive positioning. 
    • Content Creation: Guide content creation for product marketing materials, including sales plays, sales enablement tools, website content, demos and case studies etc.
    • Voice of the Customer:Oversee customer feedback loops to inform product development and marketing strategies. 
    • Analyst Relations:Manage Nextiva’s relationships with key industry analysts to ensure we are well positioned in core reports.  Manage regular briefings, demos and inquiries.
    • Pricing and Packaging:Work closely with the strategy team and CEO to optimize pricing and packaging. Make recommendations on pricing models that will optimize revenue and profitability. Conduct thorough competitive pricing analysis.
    • Sales Enablement:Partner with Learning & Development toequip all the sales team (direct & channel) with the knowledge, training, and resources they need to effectively sell the Nextiva platform, including sales training, certification, sales plays, objection handling, competitive intelligence
    • Team Leadership:Build and lead a high-performing product marketing team, providing direction, support, and fostering collaboration.

    Required Skills and Qualifications:

    • 15 + years of experience in marketing/product marketing and related marketing functions in the SaaS industry, with at least 5 years in CCaaS or CX   
    • Experience in consumption-based pricing models
    • Experience building trusted relationships with executive sponsors and end users
    • Technical background and clear understanding of a product's life cycle
    • Ability to coordinate across many teams and perform in a fast-moving environment
    • Demonstrated experience building credibility with and delivering results for product teams, sales teams, and customers/partners
    • Outstanding written and verbal communications skills to explain and translate complex technology concepts into simple and intuitive communications
    • Track record of managing high-performing teams and of creating an environment where people can realize their full potential

     

    Compensation, Rewards & Benefits:

    The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $325,000 - $460,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

    #LI-MS1   #LI-Remote

    See more jobs at Nextiva

    Apply for this job

    Nextiva is hiring a Remote Principal Software Engineer (Mobile)

    Redefine the future of customer experiences. One conversation at a time.

    We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

    Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

    If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    Nextiva is currently seeking bright and talented individuals for a Principal Engineer (Mobile) position to join our expanding development team.  As a Mobile Principal Engineer, you will lead the technical strategy, development, and launch of our new mobile application. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project.

    Key Responsibilities:

    • Lead the architecture, design, and development of a new mobile application, ensuring it meets our standards for quality, performance, and user experience.
    • Consumer facing product that scales for millions of users with performance, security and quality.
    • Collaborate with product managers, designers, and other engineers to define product vision, roadmaps, and technical strategies.
    • Build Native and Hybrid mobile applications
    • Use the latest technology and techniques to build distributed, scalable, and fault-tolerant software systems that power our business communication offerings
    • Take a customer-focused approach in working with our product team to prioritize and deliver new features
    • Advocate for and implement best practices in mobile development, including Agile methodologies, code reviews, continuous integration (CI), and test-driven development (TDD).
    • Ensure the application's scalability, security, and maintainability, anticipating future growth and technological advancements.
    • Mentor and guide a team of mobile developers, fostering an environment of innovation, collaboration, and continuous improvement.
    • Stay abreast of the latest trends and technologies in mobile development, incorporating innovative features and capabilities into our product.
    • Lead by example, contributing code and conducting code reviews, while also addressing complex technical and design challenges.

     Qualifications:

    • 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases.
    • Demonstrated experience with atleast two major product launches, showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome.
    • Expertise in React Native and JavaScript, with in-depth knowledge of the mobile app development ecosystem for iOS and Android.
    • Lead the design, development, and maintenance of mobile applications using React Native and considerable experience with either Swift or Kotlin/Java Native development background.
    • Architect and implement complex features and functionalities, ensuring code quality and maintainability (Example: - MVVM, MVC etc)
    • Strong knowledge in Android and iOS native code implementation for specific use cases.
    • Strong understanding of RESTful APIs , asynchronous programming, and backend integration.
    • Proficiency in mobile app architecture, design patterns, and best practices.
    • Advanced knowledge of state management libraries such as Redux, MobX, or similar.
    • Implement best practices for mobile app development, including performance optimization, security, and user experience.
    • Demonstrated ability to think strategically about product development, with a focus on delivering high-quality, scalable solutions.
    • Excellent leadership and communication skills, with the ability to inspire and mentor team members.
    • A portfolio of released applications on the App Stores

     Preferred Experience:

    • WebRTC, Voice/SIP and communications stack .
    • Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion.
    • Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs.
    • Familiarity with UI/UX design principles and customer-centric development.
    • Contributions to open-source projects or public GitHub repositories.

    What We Offer:

    • Competitive salary and benefits package.
    • Flexible working hours and remote work options.
    • A dynamic and inclusive work environment where your contributions directly impact the company's success.
    • Opportunities for professional growth and development, including access to learning resources.
    • A chance to work on cutting-edge projects with a talented and passionate team.

     

    Nextiva Core Competencies / DNA:

    • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
    • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
    • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

    Rewards & Benefits: 

    ✅ Major Health insurance for you and for your legal partner and children under 25 years
    ✅ Vision and Dental covered
    ✅ Life Insurance – 24 times your monthly salary
    ✅ 30-day Christmas Bonus (Aguinaldo)
    ✅ 50% Vacation premium
    ✅ 12 days for vacations on your first-year anniversary
    ✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
    ✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
    ✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
    ✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
    ✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    #LI-XX   #LI-Remote

    See more jobs at Nextiva

    Apply for this job

    Nextiva is hiring a Remote Staff Software Engineer (Mobile)

    Redefine the future of customer experiences. One conversation at a time.

    We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

    Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

    If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    Nextiva is currently seeking bright and talented individuals for a Staff Engineer (Mobile) position to join our expanding development team. The Mobile Staff Engineer is a critical position within our engineering team, combining technical expertise with a hands-on approach to develop and enhance our mobile applications. This role demands a blend of coding excellence, architectural wisdom, and a passion for innovation. You will be instrumental in designing and implementing features that meet our high standards for quality, performance, and user engagement, contributing directly to the growth and scalability of our product offerings.

    Key Responsibilities:

    • Lead the development of mobile applications, ensuring they are robust, scalable, and aligned with our business goals.
    • Design and implement new features and enhancements with an emphasis on clean, efficient, and maintainable code.
    • Work closely with the product and design teams to define feature specifications and build the next generation of mobile solutions.
    • Be a champion for quality by advocating for best practices in code reviews, testing, and continuous integration.
    • Collaborate with cross-functional teams to solve complex problems and improve our development processes and methodologies.
    • Consumer facing product that scales for millions of users with performance, security and quality.
    • Collaborate with product managers, designers, and other engineers to define product vision, roadmaps, and technical strategies.
    • Build Native and Hybrid mobile applications
    • Stay abreast of the latest trends and technologies in mobile development, incorporating innovative features and capabilities into our product.
    • Lead by example, contributing code and conducting code reviews, while also addressing complex technical and design challenges.

    Qualifications:

    • 6+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases.
    • Expertise in React Native and JavaScript, with in-depth knowledge of the mobile app development ecosystem for iOS and Android.
    • Lead the design, development, and maintenance of mobile applications using React Native and considerable experience with either Swift or Kotlin/Java Native development background.
    • Architect and implement complex features and functionalities, ensuring code quality and maintainability (Example: - MVVM, MVC etc)
    • Strong knowledge in Android and iOS native code implementation for specific use cases.
    • Strong understanding of RESTful APIs , asynchronous programming, and backend integration.
    • Proficiency in mobile app architecture, design patterns, and best practices.
    • Advanced knowledge of state management libraries such as Redux, MobX, or similar.
    • Implement best practices for mobile app development, including performance optimization, security, and user experience.
    • Demonstrated ability to think strategically about product development, with a focus on delivering high-quality, scalable solutions.
    • Excellent leadership and communication skills, with the ability to inspire and mentor team members.
    • A portfolio of released applications on the App Stores

    Preferred Experience:

    • WebRTC, Voice/SIP and communications stack .
    • Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion.
    • Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs.
    • Familiarity with UI/UX design principles and customer-centric development.
    • Contributions to open-source projects or public GitHub repositories.

    What We Offer:

    • Competitive salary and benefits package.
    • Flexible working hours and remote work options.
    • A dynamic and inclusive work environment where your contributions directly impact the company's success.
    • Opportunities for professional growth and development, including access to learning resources.
    • A chance to work on cutting-edge projects with a talented and passionate team.

    Nextiva Core Competencies / DNA:

    • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
    • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
    • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

    Rewards & Benefits: 

    ✅ Major Health insurance for you and for your legal partner and children under 25 years
    ✅ Vision and Dental covered
    ✅ Life Insurance – 24 times your monthly salary
    ✅ 30-day Christmas Bonus (Aguinaldo)
    ✅ 50% Vacation premium
    ✅ 12 days for vacations on your first-year anniversary
    ✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
    ✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
    ✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
    ✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
    ✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    #LI-XX   #LI-Remote

    See more jobs at Nextiva

    Apply for this job

    +30d

    Back End Software Engineer

    NextivaUnited States (Remote)
    postgressqlDesignFirebasemongodbgraphqlgitjavac++dockerelasticsearchkubernetes

    Nextiva is hiring a Remote Back End Software Engineer

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    Nextiva is currently seeking bright and talented individuals for a Principal Software Engineer position to join our expanding development team. This position is responsible for helping to drive technology efforts which may include architectural design, supporting existing applications, new application development, application testing, and user support. This developer will work with a growing team and help develop new systems from the ground up, as well as support existing applications. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

    As aPrincipal Software Engineer you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements.

    The responsibilities of a Principal Software Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more.

    Key Responsibilities:

    • Help one or more teams build and deliver software that solves complex customer problems
    • Help drive strategic technical decision making
    • Build RESTful web applications and design distributed systems
    • Regularly solve problems that span the entire architecture
    • Use the latest technology and techniques to build distributed, scalable, and fault-tolerant software systems that power our business communication offerings
    • Help drive the technical roadmap and technology standards
    • Take a customer-focused approach in working with our product team to prioritize and deliver new features
    • Deliver testable and maintainable code
    • Learn on the job new technologies and techniques to support our continuous improvement culture

    Qualifications:

    Bachelors degree in Computer Science or related field, or equivalent work experience

    Experience:

    • Extensive software development experience
    • Extensive experience with RESTFul services and APIs design
    • Experience with automated testing frameworks
    • Extensive experience designing and using deployment systems
    • Extensive experience with messaging systems (RMQ, Kafka, Firebase)
    • Experience with build and packaging systems (Maven, pip, npm, webpack)
    • Experience with distributed caching systems
    • Deep understanding of design patterns and as deployed systems using them
    • Understands and leverages CI/CD
    • Understanding of UNIX based systems
    • Understands secure coding best practices
    • Drove several multi team architectural improvements or new technology implementations

    Preferred Experience with:

    • Redis
    • Postgres
    • Docker/Kubernetes
    • ElasticSearch
    • Developing and maintaining technology standards

    Language Specific Qualification:

    • Languages: Java, Spring Boot, [GraphQL], SQL
    • Tools: Git, Gradle, Docker, GCP Artifact Registry, GCP BigQuery, GCP Storage, GCP Vertex AI, etc,
    • Scripting: Bash, etc,
    • Deployment: Kubernetes
    • Storage: MongoDB, BigQuery
    • Messaging: Kafka, REST APIs
    • Microservice creation using Spring Boot (REST APIs design and implementation)
    • Microservice building using Git, Gradle, Docker, GCP GCloud
    • Microservice deployment using GCP GCloud, GCP Artifact Artifactory, Kubernetes

    Nextiva Core Competencies / DNA:

    • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
    • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
    • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

    Compensation, Rewards & Benefits:

    The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $130,000 - $231,000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

    #LI-RQ1 #LI-Remote

    See more jobs at Nextiva

    Apply for this job

    Nextiva is hiring a Remote Front End Software Engineer

    Redefine the future of customer experiences. One conversation at a time.

    We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

    Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

    If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    Nextiva is currently seeking bright and talented individuals for a Principal Software Engineer position to join our expanding development team. This position is responsible for helping to drive technology efforts which may include architectural design, supporting existing applications, new application development, application testing, and user support. This developer will work with a growing team and help develop new systems from the ground up, as well as support existing applications. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

    As aPrincipal Front end Software Engineer you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements.

    The responsibilities of a Principal Software Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more.

    Key Responsibilities:

    • Help one or more teams build and deliver software that solves complex customer problems
    • Help drive strategic technical decision making
    • Build RESTful web applications and design distributed systems
    • Regularly solve problems that span the entire architecture
    • Use the latest technology and techniques to build distributed, scalable, and fault-tolerant software systems that power our business communication offerings
    • Help drive the technical roadmap and technology standards
    • Take a customer-focused approach in working with our product team to prioritize and deliver new features
    • Deliver testable and maintainable code
    • Learn on the job new technologies and techniques to support our continuous improvement culture

    Qualifications:

    Bachelors degree in Computer Science or related field, or equivalent work experience

    Experience

    • Extensive software development experience
    • Extensive experience with RESTFul services and APIs design
    • Experience with automated testing frameworks
    • Extensive experience designing and using deployment systems
    • Extensive experience with messaging systems (RMQ, Kafka, Firebase)
    • Experience with build and packaging systems (Maven, pip, npm, webpack)
    • Experience with distributed caching systems
    • Deep understanding of design patterns and as deployed systems using them
    • Understands and leverages CI/CD
    • Understanding of UNIX based systems
    • Understands secure coding best practices
    • Drove several multi team architectural improvements or new technology implementations

    Language Specific Qualifications

    • Language / API
      • JavaScript
        • Web Socket
        • Web RTC
        • Web Worker API
        • Broadcast Channel API
        • Browser Extension
      • HTML 5
      • CSS / Less
      • Graph QL
      • REST API's
    • Framework / Library
      • Angular 15 and up
      • REACT Native
      • PrimeNG
      • Ionic
    • Storage
      • Google Big Query
      • Mongo DB
      • Google Cloud Storage
    • SalesForce
      • Open CTI knowledge
      • APEX Development
    • Microsoft
      • Microsoft Dynamic CTI Connector
      • Microsoft Teams app development
    • Tools / Experience
      • Postman
      • GitHub
      • Visual Studio Code
      • Microservice deployment using GCP GCloud, GCP Artifact Artifactory, Kubernetes
    • Experience
      • Real time application development
      • Mobile development

    Nextiva Core Competencies / DNA:

    • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
    • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
    • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

    Compensation, Rewards & Benefits:

    Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    #LI-JG1 #LI-Remote

    See more jobs at Nextiva

    Apply for this job

    Nextiva is hiring a Remote Accounting Manager

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    KEY RESPONSIBILITIES:

    • Work with business partners to ensure compliance with Ukrainian legislation during the supply of goods, execution of works, and provision of services to the Company.

    • Ensure timely tax payments.

    • Provide other requested assistance.

    • Seamlessly manage the Client-Bank and process bank statements.

    • Maintain meticulous records of fixed assets, intangible assets, goods, and materials.

    • Coordinate the reconciliation of balances and settlements with suppliers.

    • Handle accounts receivable and accounts payable:

      • Perform month-end accruals, ensuring prompt closure of accounts payable within reporting timeframes.
      • Assist with cash flow management and ensure timely scheduling of vendor payments.
      • Ensure correct coding and allocation of expenses in the ERP system.
      • Identify opportunities to optimize the ERP system.
    • Take charge of Value Added Tax (VAT) management.

    • Manage and process expense reports, advances, and reimbursements.

    • Assist in monthly management reporting following US GAAP.

    • Test and develop procedures related to the accounting system and internal controls.

    • Coordinate processes related to month-end closing, continuously improving procedures for enhanced control.

    • Provide support during internal and external tax audits.

    KEY REQUIREMENTS:

    Higher Education:

    • Master’s degree in a relevant field of study.

    Work Experience:

    • Minimum of 7 years of abundant and relevant work experience.

    Communication Skills:

    • Excellent written and verbal communication skills.
    • Ability to liaise successfully with all levels of management and team members, both internally and externally.

    Language Proficiency:

    • English proficiency at an intermediate level.

    Computer Literacy:

    • Excellent computer literacy, including proficiency in:
      • MS Office
      • Outlook
      • Advanced Excel skills.

    Work Skills:

    • Ability to work in a multi-task environment.
    • Demonstrated capability to meet deadlines.

    We Offer:

    • Great opportunity to work and build a career in international environment
    • Highly competitive salary
    • Health insurance upon probation
    • Career growth and development opportunities
    • Continuous internal training programs
    • Friendly atmosphere and professional team

    #LI-SC1  #LI-remote

     

    See more jobs at Nextiva

    Apply for this job

    Nextiva is hiring a Remote Mid-Market Customer Account Manager

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    How You’ll Change Our Customers’ Lives:

    At Nextiva, our Mid-Market Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UcaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.  

    The Day-to-Day:

    • Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
    • Identify and properly qualify opportunities
    • Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
    • Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation. 
    • Align resources to Partners on an as needed basis & join Partner events if necessary
    • Demo specific elements of the Nextiva NextOS platform
    • Deliver Amazing Service®, leveraging the value of our products and services 
    • Document activity and communicate information regarding prospects and opportunities via Salesforce.com
    • Create and drive revenue within a specified region or list of named accounts
    • Meet and exceed all quarterly and annual sales quotas
    • Own the sales cycle from lead generation to closure
    • Develop business plan and present the business plan during quarterly review sessions
    • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
    • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

    The General Qualifications for Admission:

    • 5+ years of experience selling to large complex opportunities in a Channel or Direct Role
    • 3+ years sales experience in Contact Center sales
    • Ability to cultivate and build positive relationships
    • Understanding and experience with selling to Executives in Fortune 1000+ type organizations
    • Strong emphasis on collaboration and communication with Partners and internal team 
    • Hands-on Salesforce experience 
    • Demonstrated ability to consistently achieve and exceed quota
    • Proven ability to manage leads, manage a pipeline, and forecast
    • Proven track record of selling solutions to strategic customers

    You will Rock this Role if you have the following characteristics: 

    • Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. 
    • Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes. 
    • Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. 
    • Influencer– you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. 
    • Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. 
    • Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers. 
    • Innovator- you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business.

    Your Success Depends on Your Commitment:

    We invest in our employee’s development and care deeply about your ability to grow.  We want Nextiva to not be just a job, but a career. Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.  Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.   

    Compensation, Rewards & Benefits:

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

    #LI-AR1 #LI-Hybrid

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    +30d

    VP, Revenue Operations

    NextivaUnited States (Remote)

    Nextiva is hiring a Remote VP, Revenue Operations

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    Reporting to the CEO or CRO (TBD), you will be a senior leader who is passionate about building and transforming revenue operations from a supporting & reactive function, into an innovative, proactive, and strategic driver for our business in every segment. The VP of Revenue Ops is responsible for overseeing and optimizing the entire revenue generation process, from lead generation to customer acquisition and sales expansion. 

    Key responsibilities:

    Sales Strategy Development:Develop and implement revenue generation strategies aligned with the company's overall goals and objectives and help shape org design to support business strategy execution. 

    Sales Operations:Oversee sales operations, including sales process optimization, sales forecasting, pipeline management and territory management. Develop accurate revenue forecasts based on market trends, historical data, and other relevant factors to support strategic decision-making. Drive performance of each segment and channel towards repeatable, predictable motions. With the CRO and CMO, hold teams accountable for performance and recommend changes as needed. 

    Sales Compensation: Manage sales compensation and quota strategy and plans across all revenue functions to ensure that financial objectives are optimized and allocated to all sales channels and resources through the quota program. 

    Sales Enablement: Build out sales competency models by role; implement and support our selected sales methodology; build a training capability in partnership with L&D to ramp new hires and for ongoing development to ensure our sales teams have the knowledge and skills to grow revenue across SMB, Mid-Market and Enterprise accounts.  

    Deal desk:Provide deal structure guidance to sales; identify and recommend changes to deal structures in response to observed sales behavior and to optimize results. Guide sales teams in the deal flow process and ensure smooth handoffs; drive enhancements to the quote-to-sale processes and policies. 

    Marketing Operations:Collaborate with the marketing team to ensure alignment between marketing efforts and sales objectives, including lead generation, lead scoring, and marketing automation. 

    Data Analysis and Reporting:Utilize data analytics to track and proactively share key performance metrics, identify trends, and provide actionable insights to drive revenue growth. Take a leadership role to drive/influence key business decisions with leadership to improve revenue performance.  

    Technology Integration:Partner with Business Technology to implement and manage sales and marketing technology stack to streamline processes and improve efficiency, including CRM (Customer Relationship Management), marketing automation, and analytics tools. 

    Cross-Functional Collaboration:Collaborate with other departments such as sales, marketing, finance, people team, product development, and operations to ensure alignment and cohesion in revenue generation efforts. 

    Team Leadership:Build and lead a high-performing revenue operations team, including hiring, training, and performance management. 

    Continuous Improvement:Continuously evaluate and optimize revenue generation processes to drive efficiency, scalability, and revenue growth. 

    Overall, the VP of Revenue Ops plays a critical role in driving revenue growth and optimizing the entire revenue generation lifecycle within an organization. They serve as a strategic leader who fosters collaboration across departments and leverages data-driven insights to drive revenue optimization initiatives. 

    Qualifications: 

    • 15+ years prior experience in sales and marketing strategy and operations or business insights / analytics roles for a high growth company. 
    • 7+ years of people management experience, with demonstrated success in building a team, in building an inclusive, positive, and high-performance culture, and in retention and team member development. 
    • Proven experience building a world class rev ops team from the ground up, with demonstrable results in accelerating sales performance. 
    • Demonstrate the ability to scale and equip the business in a strategic manner, communicate big picture opportunities and make data-driven decisions. 
    • Take a proactive, consultative approach, building trust consistently and quickly.
    • Have an enthusiastic “roll up your sleeves” mentality.
    • Work well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
    • Demonstrated ability to manage teams with deep analytical skills and use data to drive change and results.
    • Excellent written and verbal communication skills.
    • Detailed oriented.  

    Compensation, Rewards & Benefits:

    The compensation offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $350,000 - $420,000, including annual incentive compensation. 

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

    #LI-MS1   #LI-Remote

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    Nextiva is hiring a Remote Enterprise Account Manager

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    How You’ll Change Our Customers’ Lives:

    At Nextiva, our Enterprise Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UcaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.  

    The Day-to-Day:

    • Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
    • Identify and properly qualify opportunities
    • Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
    • Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation. 
    • Align resources to Partners on an as needed basis & join Partner events if necessary
    • Demo specific elements of the Nextiva NextOS platform
    • Deliver Amazing Service®, leveraging the value of our products and services 
    • Document activity and communicate information regarding prospects and opportunities via Salesforce.com
    • Create and drive revenue within a specified region or list of named accounts
    • Meet and exceed all quarterly and annual sales quotas
    • Own the sales cycle from lead generation to closure
    • Develop business plan and present the business plan during quarterly review sessions
    • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
    • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

    The General Qualifications for Admission:

    • 5+ years of experience selling to large complex opportunities in a Channel or Direct Role
    • 3+ years sales experience in Contact Center sales
    • Ability to cultivate and build positive relationships
    • Understanding and experience with selling to Executives in Fortune 1000+ type organizations
    • Strong emphasis on collaboration and communication with Partners and internal team 
    • Hands-on Salesforce experience 
    • Demonstrated ability to consistently achieve and exceed quota
    • Proven ability to manage leads, manage a pipeline, and forecast
    • Proven track record of selling solutions to strategic customers

    You will Rock this Role if you have the following characteristics: 

    • Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. 
    • Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes. 
    • Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. 
    • Influencer– you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. 
    • Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. 
    • Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers. 
    • Innovator- you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business.

     

    Your Success Depends on Your Commitment:

    We invest in our employee’s development and care deeply about your ability to grow.  We want Nextiva to not be just a job, but a career. Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.  Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.   

    Compensation, Rewards & Benefits:

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

    #LI-AR1 #LI-Hybrid

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    +30d

    Senior Product Manager for AI

    NextivaUnited States (Remote)
    jiraDesignUXc++

    Nextiva is hiring a Remote Senior Product Manager for AI

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    SENIOR PRODUCT MANAGER – AI Initiatives

    We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cutting-edge AI projects and drive the development of innovative products that solve real-world problems.

    As an AI Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of AI-powered products. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for monitoring the performance of AI models, identifying areas for improvement, and driving continuous innovation.

    Key Responsibilities:

    • Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers.
    • Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value.
    • Monitor the performance of AI models, identify areas for improvement, and drive continuous innovation.
    • Ensure that AI models are ethical and bias-free and comply with relevant regulations and standards.
    • Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
    • Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
    • Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
    • Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
    • The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
    • Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
    • Participate in ideation and discovery sessions for product initiatives and features.
      • Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
    • Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience.
    • Analyze data to track product performance, identify trends, and make data-driven decisions.
    • Identify and communicate potential issues with priorities or sprints to product leadership.
    • Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
    • Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
    • Work closely with Customer support; help write how to articles and run book creation.
    • Support internal and external training efforts.
    • Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

    Qualifications:

    • Bachelor’s degree in computer science, Engineering, Business, or a related field; Master's degree preferred.
    • 3+ years of experience in product management, preferably in AI or related fields.
    • Strong understanding of AI concepts, algorithms, and machine learning models.
    • Experience working with data scientists, engineers, and other technical teams.
    • Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
    • Ability to effectively communicate and manage multiple competing priorities.
    • Training and presentation experience with stakeholders or coworkers
    • Experience working closely with stakeholders to deliver high profile product features.
    • Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
    • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
    • Strong interpersonal, collaboration, and organizational skills. 
      Leadership, ownership, conflict resolution and accountability must be strengths.
    • Excellent time and project management skills
    • Ability to work in a fast paced, rapidly changing environment.
    • Excellent written, verbal, and presentation skills
    • High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

    Compensation, Rewards & Benefits:

    The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,000 - $178,720. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

    Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

    Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

    To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

    In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

    Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

    Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

    #LI-MS1  #LI-Remote

    See more jobs at Nextiva

    Apply for this job

    Nextiva is hiring a Remote Staff DevOps Engineer

    It’s about more than the right fit. We’re looking for the right connection.

    At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.

    Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

     

    We are looking for a staff DevOps engineer to take over operational tasks for one of our business units while also helping define strategies for improving and automating a variety of areas such as releases, observability, database management, and developer enablement. We are looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. The skillset is typically somewhere between an SRE and a DevOps engineer, a bit of a generalist with the ability to dig deep when necessary, including making changes to code.  We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

    This is a senior role that can help drive initiatives to completion and find solutions to complex problems. You will work with other SRE, DevOps, and product engineers to help build best practices across our Systems Engineering group and throughout Nextiva.

    Key Responsibilities:

    • Immediately learn and take ownership of operational tasks for one of our business units
    • Triage, troubleshoot, and fix production problems in every layer of the stack
    • Identify manual work, document in the form of a runbook, then automate it away
    • Participate in an on-call rotation supporting production systems
    • Mentor engineers and help develop their careers and technical skills
    • Work across teams to provide architectural guidance and to help drive large projects

    Qualifications:

    • Bachelor’s degree in Computer Science or related field, or equivalent work experience
    • Familiarity with MongoDB, BigQuery, Kubernetes, Kafka
    • 7+ years of experience in Systems Engineering/DevOps/SRE
    • Strong understanding of and extensive experience with SRE and DevOps principles
    • Solid understanding of microservices environments and distributed systems
    • Experience leading troubleshooting efforts on complex systems
    • Able to clearly communicate technical concepts to a wide audience

    We Offer:

    • Great opportunity to work and build a career in international environment
    • Highly competitive salary
    • Health insurance upon probation
    • Transport allowance (for night hours after 10 pm)
    • Career growth and development opportunities
    • Continuous internal training programs
    • Friendly atmosphere and professional team
    • Free tea/coffee, cookies and other perks

    #LI-SC1 #LI-Remote

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