Open LMS are looking for a VP of Customer Success. Reporting to the Managing Director, the Vice President of Customer Success at Open LMS is responsible for leading the operational functions that affect the customer’s journey from the point of purchase onward. This executive role will focus on scaling the departments of Customer Onboarding, Support, Adoption, Community, Solutions Consulting, and Education teams.

The VP of Customer Success plays a key role in driving customer goals, product adoption, business transformation, and revenue expansion by ensuring the support, engagement, success, retention, and growth of Open LMS’s customers.

The Vice President of Customer Success should be someone who is excited by the idea of scaling globally for efficiency and effectiveness. This candidate should thrive in a bold, fast-moving, transparent, values-driven leadership team and company while enabling both customer and company success.

Duties:

• As a key member of the Open LMS Leadership team, make strategic decisions and priorities that shape the direction of business globally and establish the tactical needs.
• Lead the Customer Success management team by sharing the vision for customer functions and empowering managers to set goals for the fulfillment of business needs.
• Collaborate with sales, professional services, and channel partner functions regarding their influence on the customer journey.
• Lead the team in defining the Customer Journey and deploying programs that enable customer goal achievement, new feature adoption, and growth opportunities.
• Drive change that balances reactive customer support functions with proactive customer success activities across the organization to Increase customer renewal rates and reduce client churn.
• Coach individual managers to improve or develop management and leadership competencies
• Research and analyze report data, anecdotal information, and personal observations to see and seize opportunities to strengthen customer relationships, add value to business, and improve global Customer Success performance.
• Work with the Growth function and Strategy function to experiment and design paths for improvement in service and client satisfaction.
• Ensure the voice of the customer is well represented across the business including LTG central services.
• Elevate the Open LMS Community to be a vibrant and important part of the customers’ experience with Open LMS
• Build the global management team to achieve the highest level of performance in growing the business while finding efficiencies in the operations.
• Participate in acquisitions and the integration of new teams and products into the Open LMS business model.

Specifications:

• Bachelor's degree preferred
• 7+ years of experience in Customer facing roles
• 5+ years of experience as a leader of customer service functions
• Experience with international business and customers helpful
• Experience with managing global teams
• Knowledge of Zendesk, Salesforce, Jira, Gainsight, Confluence helpful.
• Demonstrated ability to lead a team and individuals through significant change
• Experience at making good judgments with multiple demands or tension between customers’ and business needs
• Experienced at creating strategy for large customer projects
• A track record of developing and mentoring great talent, and building and motivating high achieving teams.
• Data driven decision maker, with a willingness to experiment and iterate.
• Analytical; able to understand complex issues by leading others in dialogue
• Driven to lead a team to provide the ultimate customer experience, impact markets, and add value to the business
• Collaborative approach in their leadership style
• Strong at influencing, persuading, and facilitating consensus among individuals with competing interests or goals
• Have the ability to on occasion to work outside hours to along for connecting with staff in different timezones
• Excellent written and verbal communication.

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Learning Technologies Group plc (LTG) is a market-leader in the fast-growing workplace digital learning and talent management market. LTG offers large organizations a new approach to learning and talent in a business world driven by digital transformation. LTG is seeking an experienced staff accountant to join our US accounting team. This is a remote or a hybrid role in our Raleigh, NC office.

The company is searching for a staff accountant who is interested in joining a growing company with a nimble fast paced accounting team. The staff accountant will be an integral part of the accounting team by supporting the Accounting Manager with the monthly close and account reconciliations. The staff accountant is responsible for supporting a range of accounting processes include general ledger, bank reconciliations, commissions, and monthly/year end closing.

Key Responsibilities

• Responsible for certain month and year-end closing procedures to ensure accuracy of LTG financial statements
• Prepare necessary files and journal entries for monthly closing of the financial books
• Interact with internal staff to resolve issues or identify potential adjustments, accruals, and general variance explanations
• Reconcile assigned balance sheet accounts
• Prepare bank and credit card reconciliations
• Assist with various audits and review of financial statements
• Participate in special projects

Skills & Experience

• Bachelor's Degree in Accounting required
• Minimum 5+ years of related experience
• Working knowledge of NetSuite 2.0
• Proficient in Excel
• High level of attention to detail with excellent organizational skills and strong time management skills
• Ability to navigate ambiguity and complex environments comfortably
• Experience in presenting to and interacting across multiple levels in the organization
• Professional, flexible, and able to succeed in a dynamic environment
• Excellent communication and written skills, with the ability to work effectively with a wide variety of professional staff

Weare an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As we scale, we are looking for a result-oriented Sales Enablement Specialist who would be responsible broadly for 4 categories, creating documentation and resources for the sales team to use, being accountable for sales collateral management, and eventually training and coaching new members on sales strategy along with providing a world-class demo experience for our prospects. Additionally, the Sales Enablement Specialist will collaborate cross-functionally with teams including Marketing and Product. The role must maintain a deep understanding of the vFairs events platform and stay aligned on the product roadmap.

Role Responsibilities

• Training & Coaching
  
  • Build a cadence to maintain an updated repository of Pitch decks, Use Cases, Battle Cards, Customer Stories, and other sales collateral.
  • Assist in delivering vFairs product training sessions, use cases, and customer stories to both new users and existing members
  • Plan coaching topics by working with the sales leaders and listening to customer calls
  • Build training methodology and processes for the Sales team
    
• Be an active participant in organizing our Sales Kickoff
• Shadow sales teams on demo calls to understand common client objections and identify areas where sales material could be helpful to push deals deeper into the funnel
• Own, maintain and extend the sales collateral that we currently use at vFairs and ensure it is the best reflection of our product line
• Create and maintain written content to educate the sales team and advance deals such as case studies, competitive information fact sheets, product collateral, and custom work
  
• Own the vFairs sales enablement content repository and ensure that all information is easily and readily accessible at the point of need.
  
• Measure and analyze sales programs' effectiveness
  
• Work with HR to build and execute onboarding roadmaps
• Interact with teams globally split across multiple role types - SDRs, Field Sales, Regional Sales Leaders, and Pre-Sales Content. Work with sales teams to prioritize what assets need to be built and then collaborate with Product Marketing to ship those assets
• Own CRM housekeeping items: updating new items, and keeping content fresh as new updates come in.
• Organize team-building activities (we love a good Pictionary or Trivia game)

Role Requirements

• 1+ years of relevant sales enablement experience

• Bachelor's degree or equivalent experience

• Self-starter who can identify opportunities and can work independently

• Fun-loving, Team player

• Takes responsibility for tasks assigned and delivers on time

• Work on Eastern Standard Time Zone

*This role does not require you to carry a quota.