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M3USA




M3USA is hiring a Remote Budgets and Contracts Specialist

Job Description

The Budget and Contracts Specialist will be responsible for supporting a portfolio of work within the organization, including: 

  1. negotiating clinical trial agreements for studies awarded to M3 Wake’s Clinical Research sites
  2. negotiating Confidentiality Agreements (CDAs), master CDAs or Non-Disclosure Agreements (NDAs)
  3. negotiating vendor services agreements (VSA) or Master Service Agreements (MSAs) with M3 Wake Research approved vendors

The person in this role will work directly with a Vice President of Clinical Operations to understand and follow through on all contractual aspects of clinical research. This includes collaborating to prepare and review contracts, and implementing the approval, filing, and compliance processes. The Budget & Contracts Specialist is also responsible for the appropriate compensation procedures for select contracts.

Essential Duties and Responsibilities:

  • Assist with the creation, administration and overall management of M3 Wake Research site contracts and budget activities
  • Negotiation and execution of site budget
  • Negotiation and execution of site contract
  • Management of budget and contract amendments driven by study protocol amendment and protocol addenda
  • Compile and maintain a library of procedural costs to for budget development
  • Compile and maintain library of contract terms from key customer accounts to facilitate more efficient contract negotiations
  • Accurate and timely tracking and reporting of contract and proposal data network wide
  • Submission of final deliverables in accurate and timely manner
  • Assist with the management of the negotiation process, proactively escalating issues or proposing solutions in order to expedite the process
  • Use commercial, fiscal and budgetary skills to develop budgets that match the service offering while ensuring costs are accurate and justifiable including all variables required
  • Create payment terms to ensure cash neutrality and conform with company standards
  • Liaise, directly or indirectly with Sponsors and CROs representing the sites as it relates to contracts and budgets
  • Work closely with Business Development and study start-up team to ensure timely completion of start-up activities relating to budgets and contracts
  • Work closely with site clinical staff to collect study details to facilitate budget development
  • Work closely with internal finance team to assist as a resource for interpreting contractual language and budgets for billing and revenue recognition
  • Work closely with in house legal department to ensure proper and necessary language of contracts
  • Understand and comply with procurements, legal and financial requirements and procedures

Qualifications

  • Bachelor's degree in a business field or life science degree with equivalent work experience
  • Experience in a CRO, pharma/biotech, site network outsourcing, or equivalent paralegal/legal contract experience for at least 2 years
  • Excellent analytical skills including use of advanced MS Excel software, oral and written communications, strong attention to detail, prioritization and time management proficiencies
  • Ability to work effectively with minimal supervision
  • Ability to multi-task constantly
  • Comfortable with financial calculations
  • Ability to read and understand legal documents highly preferred
  • Ability to understand finance budget documents highly preferred

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M3USA is hiring a Remote Clinical Research Diabetes Specialist (Remote)

Job Description

Mission:

The Clinical Research Diabetes Specialist performs critical trial-related tasks and makes important trial-related decisions when directed by the Principal Investigator (PI) to do so. The Diabetes Specialist is engaged in aspects of nutrition education and counseling for people living with diabetes and has a significant role in the conduct of research. This position is primarily responsible for the clinical specialty area care for people living with diabetes via virtual visits according to research protocols protecting the health, safety, and welfare of research participants.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Provide nutrition resource and diabetes education support to clinical investigators and may assist them in protocol development, implementation, and content delivery.
  • Provides patient consultations and education via virtual visits under the direction of the physician in charge of the clinical trial.
  • Assess nutritional status and provide appropriate standard of care guidance and therapy in accordance with research study protocols.
  • Work cooperatively with diverse, interdisciplinary departmental staff and PI to complete visits and submit accurate source documentation.
  • Provide education support related to diabetes medications, continuous glucose monitors, point of care glucometers, and insulin pumps to clinical trial participants.
  • Sets appointments with subjects within the required appointment window.
  • Maintains all necessary licenses, certifications, credentialing materials and other required documents.
  • Stays current on the latest education related to persons living with diabetes, nutrition and food health updates.
  • Reviews and adheres to assigned research study protocol.
  • Maintains proper documentation and completes source documents in a timely manner.
  • Ensures that all clinical activities are carried out in accordance with established research protocol and standards in compliance with all applicable laws, regulations, policies, and procedural requirements.
  • Collaborates with multidisciplinary team members and Sponsor/CRO/Vendor associates.
  • Communicates with the participant as well as the participant’s partner/informant/caregiver.
  • Attend and successfully complete all training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
  • Complete provided training and Good Clinical Practice (GCP) training as required.

Qualifications

  • Our ideal candidate has multi-state licensure as a compact RN or Registered Dietitian
  • Minimum of 2 years of experience of relevant work experience 
  • May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above
  • Must be a graduate from an accredited school with a degree in nursing, dietetics, food and nutrition or related program.
  • Must have Registered Dietitian (RD)/ Registered Dietitian Nutritionist (RDN) Certification OR Registered Nurse Certification
  • Must have current and unrestricted State License (RN or RD/RDN) in good standing (as applicable)  
  • Must have Certified Diabetes Care and Education Specialist (CDCES) or Certified Diabetes Educator (CDE) from the Certification Board for Diabetes Care and Education (CBDCE) or equivalent combination of education and experience
  • Specialized Knowledge in diabetes medications, continuous glucose monitors, point of care glucometers, and Insulin pump knowledge

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16d

Data Engineer

M3USAAbingdon, United Kingdom, Remote
sqlDesignpythonAWS

M3USA is hiring a Remote Data Engineer

Job Description

Mission of the Role: 

Doctors.net.uk is seeking a Data Engineer to be part of Engineering Team, reporting into Head of Data, to perform the role of Business Intelligence Developer and use their expertise to define methodologies of data modelling, data engineering and to help the Data Science Teams and provide insights that will ultimately deliver value to the business by working with the Engineering and Analytics team. 

Essential Duties and Responsibilities: 

Including, but not limited to the following: 

As a Data Engineer you will be responsible for building robust solutions for extracting, load, transformation and integration of data that enable our clients make efficient decisions with ease. You will implement efficient solutions on Cloud using large amount of data from various sources. 

  • Contribute to the maintenance of the data warehouse 
  • Contribute to the core design of the data architecture, determine best practices and implementation plans 
  • Design, build and maintain data pipeline architecture for ELT/ETL 
  • Assist in the creation of an infrastructure which can support machine learning capabilities. 
  • Proactively review existing process to identify opportunities to automate manual processes, optimise data delivery, re-design infrastructure for greater scalability, etc 
  • Set up and maintain automated data processes 
  • Collaborating with data scientists & data visualisation team to identify potential opportunities and maximise the value delivered from data models.

Qualifications

Competencies: 

  • Experience as a data engineer in data warehousing / data lake setup
  • Developing and maintaining ETL pipelines on cloud-based platform (AWS highly desirable)
  • Ability to translate business needs into technical specifications
  • Good knowledge of Python and/or R
  • Good knowledge of SQL, TSQL and an ability to train on the topic
  • Familiar with different data modelling techniques
  • Integrating 3rd party data sources using APIs
  • Some experience of Business Intelligence (BI) tools such as Qlik desirable, but not necessary 
  • Experience with SSIS or similar toolset to review the current setup 
  • Familiarity with CI/CD principles and tools desirable
  • Knowledge of the digital media industry preferred, but not necessary

Desirable 

  • Experience of BI tools such as, Qlik, SSRS, SnapLogic etc. 
  • Experience of Analytics tools such as Google Analytics, Matomo etc. 

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M3USA is hiring a Remote Client Sourcing Specialist (Remote)

Job Description

  • Locate and identify qualified physicians using our extensive database & sourcing tools.
  • Call 60+ qualified physician candidates per day on behalf of our client institutions and screen the interested physicians.
  • Provide a written presentation of the qualified/interested candidates to the client.
  • Track and report your progress in our system.
  • Assist in maintaining long term relationships with clients, acting as an extended member of the client’s in-house team.
  • As needed, update physicians in the system.

Qualifications

  • Bachelor’s degree or equivalent preferred.
  • Professional work experience in sourcing/recruitment/cold call environment required in lieu of Bachelor’s degree
  • Hybrid work model with time split between remote and in-office work hours
  • Experience in call center, inside sales, or recruiting required
  • Personable and out-going with strong written and verbal communication skills
  • Able to work independently, after training, in an office setting
  • Strong computer skills, including use of standard MS Office applications
  • Strong relationship building skills required

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M3USA is hiring a Remote Project Assistant (Danish Speaking) - Remote

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

  • Ensure that recruitment tasks assigned for projects in dedicated markets according to language skills and business needed
  • Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
  • Scheduling interviews
  • Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
  • Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
  • Work with the Project Management team to resolve project specific issues for members/respondents
  • Ensure that outsource targets for allocated markets are achieved
  • Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners

Panel building and engagement

  • Ensure that monthly registrations targets are met
  • Call new registrants to confirm and update email addresses
  • Call users to reactivate their accounts
  • Execute the allocated panel building initiatives for in Denmark, Sweden and Norway
  • Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
  • Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Work with the Project Management team to resolve project specific issues for members/respondents
  • Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
  • Build and maintain strong relationships with the panel members through timely and professional communication
  • Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support tools
  • Work with other members of the global team, report and resolve potential issues with internal and external systems and processes
  • Investigate fraud respondents and take action based on M3 data quality procedures
  • Complete the verification process for newly registered members
  • Complete link testing for quantitative and qualitative Market Research projects

All of the above tasks and responsibilities are to be carried out during the working hours.

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skill, Ability:

  • Fluency in Danish and English
  • Proficient at Excel and other Microsoft Office tools
  • Enjoy working with and comfortable with large amounts of data

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M3USA is hiring a Remote Analyst/Senior Analyst - DP, Data Services (Tabulations)

Job Description

BROAD RESPONSIBILITIES:

  • Experiences: 4-5 Years - The incumbent will be responsible for timely project delivery with high quality interaction with the client over telephone / email.
  • Drive and achieve internal targets.
  • Requirement minimum hands on experience working in a Market Research using Quantum.
  • Graduate / Post graduate with experience with excellent communication skills.
  • Good knowledge of MS Office and Data processing tools like Quantum, SPSS, Quanvert.
  • Attention to detail should have good analytical skills.
  • Should be able to handle multiple projects simultaneously.
  • Able to prioritize work according to pre-set timelines.
  • Ability to work on Tabulations, Data Edits, Data Validation and other Data Processing activities.
  • Reporting Structure Will be reporting to the Team Leader
  • Communication should be good and willing to work in shifts.
  • “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.

OTHER REQUIREMENTS:
Knowledge, Skill, Ability:

  • Experience with SPSS
  • Ability to learn quickly
  • Ability to communicate effectively
  • Willing to work in US EST Shift (6pm - 3am)

Qualifications

Computer Science Graduate  

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M3USA is hiring a Remote Quantitative Project Coordinator (Remote)

Job Description

The Quantitative Project Coordinator assists the Client Service team with day-to-day management of market research studies, to ensure all projects successfully complete on time, within the budget and in accordance with the project specifications, while meeting and exceeding client expectations.

The Quantitative Project Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents, vendors, and clients. They will assist with the set-up of the study and other project requirements as needed.

 

Essential Duties and Responsibilities:

  • Support and execute sampling and fieldwork plan as agreed with Project lead, including screener review for allocated projects
  • Execute end to end project related tasks which could include (but not exclusively) link setup, link testing, languages requests, desk research, quality/audit checks, set up and delivery of study invitations, manage exclusion lists, M3 Wallet approvals, invoicing, and cost reconciliation.
  • Ensure projects and tasks allocated are completed in line with timelines stipulated by the client/project lead
  • Setup or review dynamic audience on allocated projects to ensure that relevant sample is invited
  • Address Support Team and other stakeholders’ requests in timely manner
  • Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
  • Takes notes and fill checklists during briefings and other project key meetings and ensure they are understood and actioned
  • Host market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client interactions
  • Build, update and track customized fielding plans for all projects as needed
  • Support PMs and coordinate fieldwork tasks on up to 20 live projects to maintain the knowledge and experience on market research recruitment for quantitative studies
  • Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project
  • Discuss fieldwork progress and concerns with PDM in the first instance before presenting solutions/suggestions to Project Lead
  • Deploy sample on projects 
  • Manage and control the exclusion lists on quantitative projects and update duplicate
  • Manage and control of the partners on quantitative projects throughout the life cycle of the project, ensuring that M3 achieves and exceeds client’s expectations
  • Handle compensation approvals 
  • Send final updates to partners and a summary of the agreed costs in a timely manner before allowing them to issue an invoice.
  • Track, monitor and report on sampling performance and project costs, supporting the improvement of project gross profit and timely delivery
  • Alert the Project Manager of a project when a fieldwork strategy is failing, when the project is getting off track or there is a quality concern, and work together to find alternative solutions
  • Support PMs with invoicing ensuring that projects are closed and ready for invoicing in a timely manner. Update Target and Costs page with completes and partner costs.
  • Partner with Project Managers, Senior Project Managers and/or Project Directors on projects to assist on the day to day needs of the project, including attendance of project meetings, fieldwork plans, taking notes, and other administrative tasks that the project may require.
  • Be responsible for project coverage if the partnering project manager is out of the office during the lifecycle of the project.
  • Design and request multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations networking and social media
  • Have an excellent understanding of the M3 platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability

Qualifications

Education and Training Required:

  • Bachelor’s degree or equivalent preferred
  • Relevant coursework in market research or healthcare preferred, but not required.

Minimum Experience: 

  • 0 – 1 year of market research experience 

Knowledge, Skill, Ability:

  • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
  • Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
  • Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
  • Interest / natural curiosity or previous experience /exposure within the healthcare space
  • Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
  • Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • Self-motivated and able to (re)prioritize tasks throughout the workday
  • Exceptional time management, organizational skills, attention to detail and ability to multitask

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M3USA is hiring a Remote Qualitative Interview Host - Spanish and Italian speaking (Remote)

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Be a point of contact for technical platform issues for both internal and external users
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Facilitate start of scheduled interviews and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes
  • Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

  • Bachelor’s degree or equivalent work experience preferred.
  • Multilingual in Spanish and Italian 

Minimum Experience: 

  • Experience supporting customers with Qualitative online platforms preferred
  • Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
  • Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

  • Must have the ability to work in a team environment.
  • Exceptional written and verbal communication skills.
  • Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
  • Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
  • Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
  • A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

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M3USA is hiring a Remote Senior Project Manager, Quantitative (Remote)

Job Description

The Senior Project Manager primary responsibility is to manage all aspects of the project lifecycle for data collection from initiation to completion which includes managing project budgets, communicating to the client on progress in field, trouble shooting and providing solutions to aid completion to deadline and ensuring that Profiles, Health standards are met on all aspects of the process and coordinating the day-to-day activities involved with running individual projects and resolving, recording and reporting issues that may jeopardize the team’s ability to complete the projects in a timely and cost effective manner.

  • Review all project documentation provided by client services with manager and identify issues that jeopardise the ability to complete the project on time and within budget or impact the project’s gross margin. If necessary, provide recommendations to client service and partner with them to obtain revised quote on project.
  • Manage internal project kick off meeting with sales, panel and programming to review materials, finalize all project requirements and determine timelines and schedules. Work directly with the client to review all project materials and schedule and make changes as needed.
  • Provide consistent updates to client on status on project during fielding process on a frequent basis either via email or phone. Provide recommendations to panel team to maximize sample while in field.
  • Ensure the project is completed on time and ensure all panelists receive incentive payments in a timely manner. Provide Finance team will all financial metrics required to complete billing and invoice process; deliver final bill to client.

Qualifications

  • BA/BS degree in Market Research, Psychology or Sociology, Economics, Business Administration or related field
  • 3+ years experience in Marketing Research preferred
  • Experience in Healthcare data collections preferred
  • Demonstrated proficiency with Decipher or similar platform, Microsoft Office, advanced proficiency in Excel and Word
  • Proven ability to manage multiple projects and meet aggressive deadlines with a high level of detail.

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22d

Research Director (Remote)

M3USALondon, United Kingdom, Remote

M3USA is hiring a Remote Research Director (Remote)

Job Description

Main Duties and Responsibilities:

Delivering market research studies:

The role involves delivering a variety of market research studies for a range of clients, primarily ad hoc studies although not restricted to this

Our researchers take end-to-end responsibility for the studies we run, meaning the Research Director will get involved in all aspects of project delivery from development of materials, through to analysis and reporting, as well as debriefing the client

This role will also include liaising with our Operations team for aspects such as survey programming, fieldwork delivery, and data analysis

You will maintain a detailed understanding of the financial status of your clients including revenue and billings status ensuring that projects are costed and delivered at appropriate contribution levels


Business development and client management:

Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how pharma-insight can help address them

Work with the rest of the Research team, CEO, as well as the wider M3 Global Research team, to maintain the new business pipeline

Generate awareness and understanding of pharma-insight’s capabilities amongst new and existing clients

Prepare proposals in response to client needs

Qualifications

The ideal candidate will be a highly motivated, clear thinker, with a passion for market research and business analysis.

Business fluent in both German and English

You will also have:

  • Education to Degree level
  • Experience in delivering quantitative and qualitative research
  • A proven track record of selling market research services, ideally within the healthcare sector
  • The ability to understand customers’ business needs and to develop solutions to meet those needs
  • Strong financial and business awareness
  • Experience in the design and execution of a range of research methodologies
  • Strong teamworking capability – showing awareness of the wider teams’ commitments and establishing good quality relationships with internal departments
  • A strong understanding of existing market research services adopted by the pharmaceutical sector and their impact on the medical community
  • Excellent communication skills, which you use frequently to build relationships with clients and deal with many different stakeholders from within and outside the organisation
  • A track record of being highly organized and used to dealing with multiple priorities and deadlines
  • A strong commercial network within the pharmaceutical industry

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M3USA is hiring a Remote Analyst/Senior Analyst, (Data Validation)

Job Description

OVERVIEW OF THE JOB: 

Data validation is a live data check performed multiple times during the survey fielding. It is performed to ensure that the survey data matches the survey materials. Identify potential fraudulent respondents that failed the data quality checks and report them. These are subsequently excluded from the final survey data providing ultimate quality data to our clients.  

A successful candidate needs to demonstrate existing experience in data validation area using SPSS scripts or Quantum. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: including, but not limited to the following: 

  • Data validation: 100% accuracy 

  • Understand data structure. 

  • Write programs/scripts to check the data for any errors using tools like SPSS or Quantum. 

  • Basic knowledge of Confirmit/Decipher platforms. 

  • Pro-active communication: 100% meet deadlines 

  • Handle multiple projects independently and deliver error free output. 

  • Review project requirements and execute projects independently as per requirements. 

Qualifications

PRE-REQUISITES FOR THE ROLE: including, but not limited to the following: 

  • SPSS (required) 

  • Quantum (desired) 

  • MS Office experience (Excel, Word, required) 

OTHER REQUIREMENTS: Knowledge, Skill, Ability: 

  • Ability to learn quickly. 

  • Ability to communicate effectively. 

  • Ability to work in rotational shifts UK / US time zones. 

QUALIFICATIONS: Education and Training Required: 

  • Mathematics / statistics / computers or an engineering university degree. 

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M3USA is hiring a Remote French-Speaking Patient Project Assistant (Remote)

Job Description

About the role

Project Recruitment

  • Ensure that recruitment tasks assigned for projects in French, are fully executed
  • Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
  • Scheduling interviews
  • Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
  • Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
  • Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
  • Ensure that outsource targets for allocated markets are achieved

 

Panel building and engagement

  • Ensure that monthly registrations targets are met for French speaking markets
  • Call new registrants to confirm and update email addresses
  • Call users to reactivate their accounts
  • Execute the allocated panel building initiatives for French speaking markets
  • Support work
  • Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
  • Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Work with the Project Management team to resolve project specific issues for members/respondents
  • Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
  • Build and maintain strong relationships with the panel members through timely and professional communication
  • Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
  • Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
  • Investigate fraud respondents and take action based on M3 data quality procedures
  • Complete the verification process for newly registered members
  • Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

Qualifications

  • Must be French-speaking
  • Proficient at Excel and other Microsoft Office tools
  • Enjoy working with and comfortable with large amounts of data

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M3USA is hiring a Remote Director, Business Development - Clinical Research (Remote)

Job Description

We are looking for a Director of Business Development to join our growing team.  This position is remotewith travelExperience in business development within clinical research and/or pharmaceutical research and development is required.

The Director of Business Development will present and promote our investigational site network services and solutions to potential clients. This will include new accounts, new business opportunities at existing accounts, and new marketing opportunities with the objective of establishing long term, mutually beneficial business partnerships. 

Key Duties and Responsibilities:  

Successful candidates will be self-starters, with responsibilities including but not limited to the following: 

  • Develops account plans and partnerships with key accounts
  • Provides weekly sales activity reports to management
  • Develops client call cycle to achieve objectives and sales plan and follows up on leads
  • Provides general intelligence on key competitors
  • Sells the business unit’s/sites capabilities and differentiation frameworks
  • Recognizes and communicates sales opportunities for other business units
  • Sets and manages customer expectations
  • Collaborates with companywide resources to achieve superior customer satisfaction
  • Maintains frequent personal contact with clients
  • Organizes and hosts client visits
  • Leads client presentations
  • Evaluates quotations for territory and provides inputs to ensure client and company requirements are met
  • Responsible for opportunity management and accurate pipeline forecasting
  • Collaborates effectively with sales executives to bring potential opportunities to their attention and to identify and win multi-unit projects
  • Participates in proposal scope development as appropriate
  • Participates in corporate teams to build relationships with key accounts
  • Prospect for new business through traditional sales activities such as cold calling
  • Develop and begin implementing new business strategies focusing on priorities to "close" new business
  • Further existing strategies and develop new strategies to increase revenue and profitability from existing customers
  • Provide the vision and necessary hands-on leadership to take advantage of the company's growth opportunities
  • Partner and collaborate with other Wake Research business units such as RMA, Clinical OPS and Site Start Up to ensure infiltration of the company services into our customers
  • Utilize Salesforce to manage accounts, opportunities, contacts, and all corresponding activities Assessment of Customers
  • Conduct market intelligence through available Business Development software’s and networks of internal and external contacts to identify and create opportunities for growth
  • Develop an annual business plan and assist management in developing the annual individual and team goals for assigned accounts
  • Evaluate account performance and hold frequent strategic discussions with cross-functional teams
  • Other duties will include working with key internal parties to identify promising segments or technologies, and evaluating strategic fit and potential for operational synergy budget

Qualifications

  • BS in Business, Marketing, or Life Science (MBA preferred) or equivalent combination of education and experience
  • 5+ years of sales experience selling site or CRO services directly to the Site Network/IRB/life sciences/research, pharmaceutical, and biotech section with direct interaction with mid-level and executive level decision makers.
  • Advanced clinical research industry knowledge, preferably in site space understanding of human research protection
  • Demonstrated client retention skills
  • Demonstrated ability to acquire and grow client base
  • Strong business acumen
  • Strong communication skills (listening and understanding, responding and speaking) and written communication skills
  • Ability to formulate business decisions that are financially responsible, accountable, justifiable, and defensible
  • Proficient in using CRM systems (preferably Salesforce.com)
  • Focus and attention to tasks and responsibilities
  • Data-driven and critical thinking skills to continuously improve approaches that achieve the goals as quickly as possible

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M3USA is hiring a Remote Senior Qualitative Project Manager (Remote)

Job Description

The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research and management of complex projects, with strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

Main Duties and Responsibilities:

Including, but not limited to the following:

  • Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
  • Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Programming, translations, overlays and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
  • Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
  • Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
  • Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

  • Bachelor’s Degree or equivalent work experience
  • Must have 2+ years’ experience in market research project management, preferably in healthcare
  • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • Able to work well meet deadlines and under pressure.
  • Have exceptional written and verbal communication skills.
  • Have strong Microsoft Office skills including Excel, Outlook, and Word.
  • have well-developed analytical and problem-solving skills.
  • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
  • Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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M3USA is hiring a Remote Survey Programmer (ConfirmIT) - Work from Home

Job Description

Business Unit Mission:

The Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed.  The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.  

A successful candidate has strong programing knowledge of Confirmit (Forsta Plus) and preferably also Decipher (Forsta Surveys) and pharmaceutical market research in general.

Essential Duties and Responsibilities:

Including, but not limited to the following:

50% - Online Survey Development

Programmer maintains full responsibility for online survey development:

  • Thoroughly reviews client materials.
  • Delivers high quality surveys against client’s materials within expected timeline.
  • Works to resolve amendments during quality assurance/client testing phase.

30% - Client Focus

Programmer strives to exceed the client’s satisfaction when programming:

  • Proactively suggests design improvements to ensure panelist comprehension.
  • Meets programming timelines.
  • Resolves data issues in the timeliest and most complete manner.
  • Works directly with the client on custom solutions.

5% - Survey Deployment and Online Reporting

  • Prepares survey for deployment and sets up link to track progress in field.

5% - Deliverables

Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc.

5% - Process

Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.

5% - Miscellaneous

Programmer spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field. 

Essential Job functions:

Including, but not limited to the following:

  1. Maintain regular and punctual attendance
  2. Work cooperatively with others
  3. Comply with all company policies and procedures

Supervisory Responsibility: No

Outcomes:

  • Min 6.4 programming client satisfaction score on a 1-7 scale.  
  • Min 94% error-free survey links. 
  • Min 98% on-time link delivery with early % deliveries expected.

Competencies:

  • Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required).  
  • Market research experience, preferably pharmaceutical (min 1 year required). 
  • Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable). 
  • JavaScript, jQuery, HTML programming​ knowledge.
  • Commitment to accuracy and integrity, doing it right the first time. 
  • Strong problem-solving skills, including an ability to “think outside the box”. 
  • Adherence to set processes and standards. 

Qualifications

Education and Training Required:

Bachelor’s or Master’s in Computer Science (B.E./B. Tech/MSc/MCA). 

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+30d

Incentives Coordinator

M3USALondon, United Kingdom, Remote

M3USA is hiring a Remote Incentives Coordinator

Job Description

  • Deal with internal and external incentive queries.
  • Manage incentives inbox and assign tasks to the relevant person or teams.
  • Coordinate communications with other teams and follow-ups until payment completion.
  • Provide updates and support to other panel supporting teams.
  • Facilitate payment statements to respondents to support tax declarations.
  • Coordinate payment orders with vendors and partners.
  • Maintain internal system updated in accordance with the company’s guidelines and procedures.
  • Coordinate the distribution of payments and relevant information to beneficiaries.
  • Validate data and coordinate communications with external partners on unsuccessful payments.
  • Review flagged payments to determine their rejection or approval.
  • Coordinate project payments with non-standard incentive processes.
  • Ensure that all shared resources are up to date with the latest feedback and information.
  • Preparation of the end-of-month reports and relevant tasks.
  • Perform periodic system audits to identify discrepancies and coordinate corrections.

This is not an exhaustive list of duties. The performance of different tasks as necessitated by the changing role within the organisation and the overall business objectives of the organisation is expected.

Qualifications

  • Degree level or equivalent
  • Experience in working on market research is preferred, but not essential.
  • Ability to analyse and identify potential issues with internal and external systems and processes.
  • Excellent written and oral communication skills.
  • Excellent skills in Microsoft Excel, Word, and Outlook
  • Keen eye for detail and high level of accuracy essential

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+30d

Survey Programmer (ConfirmIT)

M3USABengaluru, India, Remote

M3USA is hiring a Remote Survey Programmer (ConfirmIT)

Job Description

Business Unit Mission:

The Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed.  The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.  

A successful candidate has strong programing knowledge of Confirmit (Forsta Plus) and preferably also Decipher (Forsta Surveys) and pharmaceutical market research in general.

Essential Duties and Responsibilities:

Including, but not limited to the following:

50% - Online Survey Development

Programmer maintains full responsibility for online survey development:

  • Thoroughly reviews client materials.
  • Delivers high quality surveys against client’s materials within expected timeline.
  • Works to resolve amendments during quality assurance/client testing phase.

30% - Client Focus

Programmer strives to exceed the client’s satisfaction when programming:

  • Proactively suggests design improvements to ensure panelist comprehension.
  • Meets programming timelines.
  • Resolves data issues in the timeliest and most complete manner.
  • Works directly with the client on custom solutions.

5% - Survey Deployment and Online Reporting

  • Prepares survey for deployment and sets up link to track progress in field.

5% - Deliverables

Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc.

5% - Process

Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.

5% - Miscellaneous

Programmer spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field. 

Essential Job functions:

Including, but not limited to the following:

  1. Maintain regular and punctual attendance
  2. Work cooperatively with others
  3. Comply with all company policies and procedures

Supervisory Responsibility: No

Outcomes:

  • Min 6.4 programming client satisfaction score on a 1-7 scale.  
  • Min 94% error-free survey links. 
  • Min 98% on-time link delivery with early % deliveries expected.

Competencies:

  • Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required).  
  • Market research experience, preferably pharmaceutical (min 1 year required). 
  • Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable). 
  • JavaScript, jQuery, HTML programming​ knowledge.
  • Commitment to accuracy and integrity, doing it right the first time. 
  • Strong problem-solving skills, including an ability to “think outside the box”. 
  • Adherence to set processes and standards. 

Qualifications

Education and Training Required:

Bachelor’s or Master’s in Computer Science (B.E./B. Tech/MSc/MCA). 

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+30d

Survey Programmer (Remote)

M3USAManila, Philippines, Remote

M3USA is hiring a Remote Survey Programmer (Remote)

Job Description

The Junior Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

  • Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
  • Delivers high quality surveys against client’s materials.
  • Works to resolve amendments during quality assurance/client testing phase.
  • Strive to exceed the client’s satisfaction when programming:
  • Proactively suggests design improvements to ensure panelist comprehension.
  • Meets programming timelines.
  • Resolves data issues in the timeliest and most complete manner.
  • Works directly with the client on custom solutions.
  • Prepare survey for deployment and sets up link to track progress in field.
  • Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
  • Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
  • Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Qualifications

  • Market research experience, preferably pharmaceutical (min 3 years required).
  • Knowledge of ConfirmIT, in addition to Decipher (desirable).
  • JavaScript, jQuery, HTML programming knowledge.
  • Exceptional ability to multi-task and balance multiple projects and priorities.
  • Excellent interpersonal communication skills – both verbal and written.
  • Ingenuity and the willingness to learn new techniques.
  • Commitment to accuracy and integrity, doing it right the first time.
  • Strong problem-solving skills, including an ability to “think outside the box”.
  • Organized, self-motivated, and self-directed.
  • Adherence to set processes and standards.

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+30d

Analyst (Data Validation)

M3USAManila, Philippines, Remote

M3USA is hiring a Remote Analyst (Data Validation)

Job Description

Data validation is a live data check performed multiple times during the survey fielding. It is performed to ensure that the survey data matches the survey materials. Identify potential fraudulent respondents that failed the data quality checks and report them. These are subsequently excluded from the final survey data providing ultimate quality data to our clients.  

A successful candidate needs to demonstrate existing experience in data validation area using SPSS scripts or Quantum. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: including, but not limited to the following: 

  • Data validation: 100% accuracy 

  • Understand data structure. 

  • Write programs/scripts to check the data for any errors using tools like SPSS or Quantum. 

  • Basic knowledge of Confirmit/Decipher platforms. 

  • Pro-active communication: 100% meet deadlines 

  • Handle multiple projects independently and deliver error free output. 

  • Review project requirements and execute projects independently as per requirements. 

Qualifications

PRE-REQUISITES FOR THE ROLE: including, but not limited to the following: 

  • SPSS (required) 

  • Quantum (desired) 

  • MS Office experience (Excel, Word, required)

OTHER REQUIREMENTS: Knowledge, Skill, Ability: 

  • Ability to learn quickly. 

  • Ability to communicate effectively. 

  • Ability to work in rotational shifts UK / US time zones.

QUALIFICATIONS: Education and Training Required: 

  • Mathematics / statistics / computers or an engineering university degree. 

 

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M3USA is hiring a Remote Research Manager (Remote)

Job Description

  • Lead, support and drive the Research function across all components (including but not limited to team members, technical capabilities, work content, partner / vendor management)
  • Strategically develop sourcing paths to identify talent across the healthcare industry within various divisions or verticals
  • Create a strategic diversity sourcing process while abiding by legal and ethical standards.
  • Research and identify skills, experience, keywords, certifications, etc for various roles.
  • Participate in client introduction calls to assist in setting up our recruitment strategies successfully and expeditiously.
  • Conduct industry landscapes, competitor analysis and hiring trend data to aide in recruitment
  • Contribute to the search strategy session with insights on the talent pool in given locations, industries, and roles.
  • Document search strategy and conduct a follow-up review session to validate paths and proposed next steps.
  • Provide on-going research help for new path requests throughout each search project.
  • Provide additional recruiter support to help interact with potential prospects and aide in sourcing and other internal processes or projects
  • Expertly maneuver all tools, resources/subscriptions, and database to identify candidates
  • Enter data/parse profiles of selected prospects and load them into individual search projects within a specified turnaround period per request.
  • Advise internal employees on best practices for research/recruitment tools
  • Develop and teach new research personnel to adhere to internal process, master techniques, and excel in their duties
  • Manage vendor relationships with external lead generation platforms
  • Provide reporting on usage and effectiveness of external lead generation platforms
  • Continuously assess technology resources to recommend innovative solutions that drive efficiency and accuracy for the research and recruiting team
  • Any other projects as assigned by the COO or Director of Marketing

Qualifications

  • High school diploma or equivalent required.  Bachelor’s degree or equivalency preferred
  • +3 years of experience in a supervisory role managing a team
  • +5 years of planning, coordinating, and completing complex research projects within deadline

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