Job Description

The Budget and Contracts Specialist will be responsible for supporting a portfolio of work within the organization, including: 

1. negotiating clinical trial agreements for studies awarded to M3 Wake’s Clinical Research sites
2. negotiating Confidentiality Agreements (CDAs), master CDAs or Non-Disclosure Agreements (NDAs)
3. negotiating vendor services agreements (VSA) or Master Service Agreements (MSAs) with M3 Wake Research approved vendors

The person in this role will work directly with a Vice President of Clinical Operations to understand and follow through on all contractual aspects of clinical research. This includes collaborating to prepare and review contracts, and implementing the approval, filing, and compliance processes. The Budget & Contracts Specialist is also responsible for the appropriate compensation procedures for select contracts.

Essential Duties and Responsibilities:

• Assist with the creation, administration and overall management of M3 Wake Research site contracts and budget activities
• Negotiation and execution of site budget
• Negotiation and execution of site contract
• Management of budget and contract amendments driven by study protocol amendment and protocol addenda
• Compile and maintain a library of procedural costs to for budget development
• Compile and maintain library of contract terms from key customer accounts to facilitate more efficient contract negotiations
• Accurate and timely tracking and reporting of contract and proposal data network wide
• Submission of final deliverables in accurate and timely manner
• Assist with the management of the negotiation process, proactively escalating issues or proposing solutions in order to expedite the process
• Use commercial, fiscal and budgetary skills to develop budgets that match the service offering while ensuring costs are accurate and justifiable including all variables required
• Create payment terms to ensure cash neutrality and conform with company standards
• Liaise, directly or indirectly with Sponsors and CROs representing the sites as it relates to contracts and budgets
• Work closely with Business Development and study start-up team to ensure timely completion of start-up activities relating to budgets and contracts
• Work closely with site clinical staff to collect study details to facilitate budget development
• Work closely with internal finance team to assist as a resource for interpreting contractual language and budgets for billing and revenue recognition
• Work closely with in house legal department to ensure proper and necessary language of contracts
• Understand and comply with procurements, legal and financial requirements and procedures

Qualifications

• Bachelor's degree in a business field or life science degree with equivalent work experience
• Experience in a CRO, pharma/biotech, site network outsourcing, or equivalent paralegal/legal contract experience for at least 2 years
• Excellent analytical skills including use of advanced MS Excel software, oral and written communications, strong attention to detail, prioritization and time management proficiencies
• Ability to work effectively with minimal supervision
• Ability to multi-task constantly
• Comfortable with financial calculations
• Ability to read and understand legal documents highly preferred
• Ability to understand finance budget documents highly preferred

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Job Description

The Verification Associate is a highly motivated, responsible, analytical thinker and detail-oriented professional. The Verification Associate will assist with ensuring M3 recruits and retains panel members of high quality, providing support to the Operations team regarding respondent issues on a per project basis and providing general back up and support to the Panel/Support teams. This position includes conducting detailed desk research while also having direct communication, via phone and email, with panellists throughout the day. 

Essential Duties and Responsibilities 

Including, but not limited to the following: 

• Ability to clearly communicate with users and participants on the issues and resolve in accordance with policy 

• Examine participant and panel provided documentation for authenticity or potential fraudulence 

• Verify and validate quality of participants and their responses prior to participation in studies via desk research, direct communication 

• Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadline 

• Ability to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accounts 

• Verify physicians and other healthcare professionals using provided system and protocols 

• Work with potential panelists and obtain necessary information to verify or identify fraudulence 

• Conduct reverse image searches to validate verification 

• Ensure that validation tasks assigned are fully executed within the given timelines 

• Track bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issues 

• Manage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validation 

Qualifications

Requirements Include: 

• 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferred 

• Previous experience in areas of fraud investigation, auditing, etc. strongly preferred. 

• Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skills 

• Familiarity with physician’s and other healthcare professional’s educational and career paths preferred 

• Excellent interpersonal and communication skills (both verbal and written) 

• Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently. Equally comfortable working on repetitive tasks for long durations as well as dynamic, new and unique projects and tasks. 

• Exceptional time management, organizational skills, attention to detail and ability to multitask 

• Well-developed analytical and problem-solving skills 

• Must have ability to work autonomously and in team environment to successfully meet individual and departmental objectives 

Education: 

• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience 

Minimum Experience:

• Candidate will preferably have experience with market research or healthcare 

Knowledge, Skill, Ability: 

• Exceptional written and verbal communication skills, with demonstrated knowledge of English and French grammar rules 

• Strong Microsoft Office skills 

• Interest / natural curiosity or previous experience /exposure within customer support space 

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Job Description

The Panel Engagement Strategist is responsible for delivering marketing campaigns designed to improve panel size, engagement and retention across all centralised panels and key markets, ensuring alignment with the organization's multiple brand guidelines and objectives. This role will work to consistently articulate and communicate the company’s and panel department’s marketing strategy, focusing on maintaining the quality of all centralised panel brands, and build strong relationships with the panel members through timely and professional communication and customer service.

Working hours will be 6.30am - 3.00pm Brazil time.

Including, but not limited to the following:

• Work closely with the Panel Engagement Team Lead to deliver the M3 panel’s strategic panel size, engagement and retention goals for all centralised panel brands and key markets.
• Provide support and cover for Panel Engagement Team Lead including but not limited to organisation of workload & campaigns, lead meetings & reports coordination.
• Owning defined Panel Engagement initiatives and working effectively with the Panel Engagement Assistants and Analysts on these initiatives to ensure on time delivery.
• Contribute when necessary to content creation and copywriting across all panel member touchpoints including email, blog, company website, and print collateral.
• Ensure that all centralised panel brands branding, editorial, and marketing guidelines are followed across all email campaigns, working closely with the Design & Content teams to ensure consistency in branding and messaging.
• Responsible for the ongoing evaluation and analysis of live campaigns, making data-driven recommendations for optimisation across all centralised panel brands.
• Ensure deadlines are met, working within agreed timelines for all panel engagement and retention activities.
• Collaborate effectively with all Panel functions and team as required to ensure Global Panel goals are delivered.
• Provide high quality user experience to panel members, ensuring high quality campaigns are delivered and mistakes minimised.
• Respond to enquiries in appropriate language, within agreed timelines, and following M3 processes.

Qualifications

Competencies:

• Experience with SaaS marketing platforms and adaptable email marketing campaigns.
• Email marketing experience preferred
• Creative thinking, flexibility, and confidence in creating new engagement initiative concepts suggestions.
• Motivated by and excels in a collaborative team environment.
• Decision-making ability, ownership, and accountability.
• Self-motivated, driven, and focused on excellence.
• Excellent attention to detail.
• Proactive, organised, agile and adaptable in a fast-paced environment.
• A strong analytical thinker, with exceptional problem-solving skills. Excellence at applying desk research and campaign data to inform decisions to multiple target markets.
• Excellent time management skills, and work independently and proactively to deliver their goals.

Education and Training Required:

• Bachelor's degree in business, marketing, or any other relevant field.
• Fluent English speaker with exceptional written and verbal communication skills, and demonstrable knowledge of English grammar.
• Second language proficiency preferred, but not required.

Minimum Experience: 

3+ years of experience in B2C marketing

Knowledge, Skill, Ability:

• Strong Microsoft Office skills.
• Excellent problem-solving skills.
• Data Collection & Analysis.
• Member database management.
• Email marketing and automation workflows.
• Interest in, or previous experience of marketing in the healthcare space is desirable.
• Ability to effectively brief the in-house designer is important.

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Job Description

QQFS is seeking an experienced Quantitative Project Manager to join our Market Research team. The mission of the Quantitative Project Manager is to be a communication and relationship liaison between QQFS, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, survey recruitment, and collaboration with all teams involved in the project. Experience in Qualitative project management is an advantage.

Essential Duties and Responsibilities:

• Manage quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample. 
• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research. 
• Coordinate and lead project kick-off meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities. 

• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution. 
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status. 
• Manage study profitability by monitoring and accounting for all project costs affecting the budget. 
• Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies. 
• Work independently to support international teams within the company. 

Qualifications

Competencies:

• Communication – must be able to communicate with client and internal stakeholders effectively
• Problem solving skills: pro-activeness and client communication is key
• Must be able to multi-task
• Experience with planning project timelines
• Ability to project estimated fieldwork completion for revenue forecasting
• Ability to work independently as well as be a good team player

Education and Training Required:

Bachelor's degree or equivalent work experience preferred. 

Knowledge, Skill, Ability:

• Self-motivated individual with exceptional time management, organizational skills and attention to detail. 
• Well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation.
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. 

• Basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc. 
• Strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. 
• Exceptional written and verbal communication skills. 
• Ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. 

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Job Description

We are seeking a Senior Quality Control Manager to support the implementation of M3 Wake Research quality initiatives. In this role, you will conduct audits to ensure our operations comply with Standard Operating Procedures (SOPs), local and federal regulations, ICH-GCP guidelines, and specific protocols as needed. Your responsibilities will include a range of auditing activities, such as internal process audits, pharmacovigilance system audits, and study-specific audits, all aimed at enhancing M3 Wake Research’s quality assurance efforts.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Perform comprehensive audits of clinical research protocols as assigned by the M3 WR Quality Team Management and/or upon Sponsor notification of impending audit.
• Prepare for scheduled audit by thoroughly reading and understanding assigned protocol requirements, federal regulations, Good Clinical Practice guidelines and DF/HCC policies.
• Conduct regulatory document review for the selected protocol
• Conduct audit of selected participant’s source documentation including review of the electronic medical record, research files, labs etc.
• Coordinate logistics and troubleshoot problems, such as space and access to electronic records, that may be encountered
• Summarize and present audit findings to the Principal Investigator (PI), Site PIs, and study staff at the end of on-site auditing activities
• Analyze audit findings to appropriately assign major or minor violations, rating the audit, and drafting a Final Audit Report for review
• Document audit findings and outcomes in a formal audit report; maintain data on auditing activities in the
• Interprets regulations and guidance documents governing FDA, OHRP, ICH/GCP and applies the interpretation to daily work per the audit plan.
• Ensures that all human subject or clinical trial audit reports are accurate and of the highest professional quality.
• Participates in selection of protocols to be audited based on risk matrix.
• Evaluates the potential risk of compliance deficiencies related to audit outcomes.
• Assists in the management of external audits by regulatory agencies or business partners.
• Develops organizational metrics of audit finding reports for management as requested.
• Reviews corrective action plans (CAP)/audit responses for adequacy.

Qualifications

• Bachelor’s Degree in a scientific field, or equivalent experience require
• Certified clinical research professional from an approved accrediting organization (e.g., ACRP, SOCRA) preferred
• Deep knowledge and experience with OHRP and FDA regulations governing clinical research and ICH GCP guidelines
• 10+ years’ experience in clinical research
• Prior work experience in a clinical quality, clinical compliance, or clinical auditing role
• Ability to travel up to 40%, often at short notice
• Ability to effectively communicate verbally and through written communication.
• Ability to project a professional demeanor in representing the department to the broader research community.
• Ability to work independently with minimal supervision.
• Must be detail oriented and well organized.
• Ability to conduct all routine audit activities to expected timelines completely and independently.
• Advanced knowledge of relevant Federal regulations and guidelines on clinical research involving human subjects, and a demonstrated ability to apply the regulations to informing their daily work.

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Job Description

MAC has created two powerful platforms to deliver strategic planning insights to clients – ViewFinder™ and SAPPHIRE™. The main duties are to engage with pharmaceutical and life science prospects and clients to establish how each of these two platforms can deliver value for their clinical pipeline assets and in-line brands.  This includes acting as the liaison between clients, sales and the consulting team to gather requirements, create proposals, drive new sales, foster existing account growth and provide operational support to deliver solutions to our clients.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance.
2. Work cooperatively with others.
3. Comply with all company policies and procedures.
4. Directly drive increased revenue by enhancing capabilities, and systematically enabling key quantitative revenue drivers. 
5. Leverage industry contacts and leverage MAC sales team to actively pursue new business/ prospects, present product capabilities to new pharmaceutical and life science clients. 
6. Actively network within existing client contacts for any new business/prospects. 
7. Develop insightful proposals and deliver strategic sales communications.
8. Provide superior customer service by working internally with Executives, Project Managers, Managing Consultants, and consulting staff to execute project specifications and deliver quality results. 
9. Attend internal and strategic external client meetings to consult on ViewFinderTM, SAPPHIRETM, Claims Data analytics and other MAC consulting offerings, capabilities, features, and future needs. 
10. Proactively reach out to clients to understand their unmet/evolving needs.
11. Demonstrate expertise in selling and assisting to deliver superior quantitative market research and tracking studies by being highly organized, committed, and meticulous with strong analytical and communication skills.
12. Take ownership of work with the intellectual curiosity of client business questions, highly effective problem-solving skills, and excellent interpersonal skills with proven outcomes.
13. Participate in new product development initiatives including brainstorming, feasibility assessments, market opportunity sizing and client launch.
14. Abide by firm operating procedures and client policy requirements including pharmacovigilance.

Qualifications

• 10+ years of experience designing & managing global primary market research and business consulting solutions.
• 5+ years of proven business development experience required with pharmaceutical and life science clients.
• Experience in including secondary data analytics in consultancy programs is desired.
• Leadership qualities and able to handle multiple commitments and frequent deadlines.
• Involvement working collaboratively and cross-functionally in a team-based environment including market research, business analytics, marketing, and brand management personnel. 
• Detailed understanding of drug development, business commercialization, and marketing processes in the biopharmaceutical industry.
• Experience in developing productized research solutions is desired but not required.
• Excellent interpersonal and presentation skills with the ability to communicate complex ideas clearly, both verbally and in writing, to a wide variety of audiences. 
• Demonstrated ability to influence senior marketing executives. 

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Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in in Belgium, Switzerland
• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skills, Abilities:

• Fluency in French and English
• Exhibit clear and effective communication both verbally and written with diverse audiences
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
• Detail oriented with excellent analytical and investigative skills
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

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Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in in Belgium, Switzerland
• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skills, Abilities:

• Fluency in French and English
• Exhibit clear and effective communication both verbally and written with diverse audiences
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
• Detail oriented with excellent analytical and investigative skills
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

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Job Description

Role Mission:

The mission of the Operations Project Manager - Post Merger Integrations is to be a communication and relationship liaison between MedPlanet and other business units that are part of the M3 Group. The Operations Project Manager - Post Merger Integrations is responsible for managing the business synergies created between MedPlanet and the M3 Group, ensuring excellent internal client service, facilitating communication and collaboration between the MedPlanet and the M3 Group and driving business growth for MedPlanet business unit.

Essential Duties and Responsibilities (overall summary of the role):

Including, but not limited to the following

• Identification of the synergies for qualitative and quantitative market research projects
  • Analysis of current practices in all M3 group business unite and identification of synergy opportunities
  • Price and cost analysis to create internal business strategies
• Development of partnerships between the M3 Group business units and Med Planet teams for qualitative and quantitative market research projects
  • Liaison between M3 Group operational staff and MedPlanet to ensure synergy processes are followed
  • Closely monitor and report performance of agreed synergies providing suggestions for improvement
• Qualitative and quantitative market research project delivery
  • Collaborate with M3 Group operational staff to ensure market research projects and services run by MedPlanet meet expectations in terms of quality, budget and timelines
  • Be the direct point of contact from MedPlanet for project management and service delivery to the M3 Group, ensuring projects commissioned to MedPlanet completed in accordance to agreed specs
  • Ensure project updates are delivered within given communication timelines, outlining actions taken and solutions for when projects are off track
• Consolidation of partnership with MedPlanet for translations, transcripts and interpreters
  • • • Monitoring of the progress of the volume of translations commissioned to Med Planet
      • Maintain close contact with M3 Group operational staff to ensure process adherence on translation services utilisation

• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Minimum Experience: 

Must have 2 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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Job Description

• Manage, develop, and implement research efforts and processes to ensure quality of client servicing is of the highest possible standard
• Develop and apply sourcing paths to identify talent across the healthcare industry within various divisions or verticals based on each individual project
• Leverage skills to focus on passive candidate sourcing utilizing a broad range of strategies including internal and external databases, job boards, social media, professional networking, and manual list building
• Manage an account load of searches and achieve all individual quotas and goals
• Conduct a strategic diversity sourcing process while abiding by and considering legal and ethical standards
• Research and identify candidate skills, experience, educational paths, keywords, certifications, etc. for various roles
• Participate in client introduction calls and update calls as needed to assist in setting up our recruitment strategies successfully and expeditiously
• Document search strategy and conduct a follow-up review session to validate paths and proposed next steps
• Provide ongoing research help for new path requests throughout each search project
• Partner and work closely with recruitment team to help interact with potential prospects and aide in sourcing and other internal processes or projects
• Expertly maneuver all tools, resources/subscriptions, and databases to identify candidates
• Enter data/parse profiles of selected prospects into the internal database with accuracy and detail to maintain strict data governance standards
• Advise and provide consultation and recommendations to recruitment team for effective sourcing strategies while employing creative problem-solving strategies to identify alternative solutions when previously established sourcing paths become stagnant
• Contribute ideas and strategies for the growth and success of the recruitment department 
• Schedule and coordinate initial screening calls with candidates and recruitment team
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts

Qualifications

• Bachelor’s degree or equivalent work experience 
• 1 to 3 years equivalent work experience in a recruiting environment
• Healthcare staffing research experience preferred
• Proven track record in research or sales
• Demonstrated ability to manage multiple projects through attention to detail, adherence to processes, and effective time management
• Proficiency with Microsoft Office suite and ability to quickly learn, effectively utilize, and master new technologies or tools
• Ability to effectively communicate with counterparts, management, clients, and internal departments
• Strong record of target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving

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Job Description

• Manage, develop, and implement recruitment efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Manage a book of business to achieve personal performance quotas.
• Continuously develop new business with existing clients and maintain current business through strategic account development and client relationships.   
• Achieve all individual goals and quotas, delivering as a minimum on target revenue per quarter and revenue growth year over year. 
• Effectively handle client calls, onsite evaluations, candidate screens and presentations.
• Create, implement, and monitor effective marketing strategies to maximize revenue return from our clients and ensure success of each individual partnership.
• Effectively advise candidates and clients, present opportunity features, overcome objections, and provide consultation and recommendations to clients. 
• Implement various prosecting techniques to generate new candidate leads on behalf of clients
• Contribute ideas and strategies for the growth and success of the recruitment department 
• Effectively create, plan, and deliver presentations on company’s services and clients’ opportunities
• Deliver proposals offers and negotiate contracts on behalf of prospective clients when needed
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
• Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients. 

Qualifications

• Bachelor’s degree required.  Master’s degree or equivalent a plus.    
• 5-7 years of experience recruitment experience
• 5-7 years of physician recruitment experience
• Preferred experience in allied recruitment
• Proven track record in recruiting healthcare providers
• Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
• Ability to effectively communicate with counterparts, management, clients, and internal departments
• Strong record to target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Must have a valid Driving License

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Job Description

• Manage, develop, and implement recruitment efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Manage a book of business to achieve personal performance quotas.
• Continuously develop new business with existing clients and maintain current business through strategic account development and client relationships.   
• Achieve all individual goals and quotas, delivering as a minimum on target revenue per quarter and revenue growth year over year. 
• Effectively handle client calls, onsite evaluations, candidate screens and presentations.
• Create, implement, and monitor effective marketing strategies to maximize revenue return from our clients and ensure success of each individual partnership.
• Effectively advise candidates and clients, present opportunity features, overcome objections, and provide consultation and recommendations to clients. 
• Implement various prosecting techniques to generate new candidate leads on behalf of clients
• Contribute ideas and strategies for the growth and success of the recruitment department 
• Effectively create, plan, and deliver presentations on company’s services and clients’ opportunities
• Deliver proposals offers and negotiate contracts on behalf of prospective clients when needed
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
• Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients. 

Qualifications

• Bachelor’s degree required.  Master’s degree or equivalent a plus.    
• 3-5 years of experience recruitment experience
• 3-5 years of physician recruitment experience
• Preferred experience in allied recruitment
• Proven track record in recruiting healthcare providers
• Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
• Ability to effectively communicate with counterparts, management, clients, and internal departments
• Strong record to target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Must have a valid Driving License

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Job Description

The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity.

The role requires supporting the training and guidance of the more junior team members.

The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
  • Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Programming, translations, overlays and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support in the training and management of Junior Project Managers.  As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff.
• The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
• Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Project Director.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Minimum Experience: 

Must have 3-5 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.

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Job Description

The Senior Project Manager primary responsibility is to manage all aspects of the project lifecycle for data collection from initiation to completion which includes managing project budgets, communicating to the client on progress in field, trouble shooting and providing solutions to aid completion to deadline and ensuring that Profiles, Health standards are met on all aspects of the process and coordinating the day-to-day activities involved with running individual projects and resolving, recording and reporting issues that may jeopardize the team’s ability to complete the projects in a timely and cost effective manner.

• Review all project documentation provided by client services with manager and identify issues that jeopardise the ability to complete the project on time and within budget or impact the project’s gross margin. If necessary, provide recommendations to client service and partner with them to obtain revised quote on project.
• Manage internal project kick off meeting with sales, panel and programming to review materials, finalize all project requirements and determine timelines and schedules. Work directly with the client to review all project materials and schedule and make changes as needed.
• Provide consistent updates to client on status on project during fielding process on a frequent basis either via email or phone. Provide recommendations to panel team to maximize sample while in field.
• Ensure the project is completed on time and ensure all panelists receive incentive payments in a timely manner. Provide Finance team will all financial metrics required to complete billing and invoice process; deliver final bill to client.

Qualifications

• BA/BS degree in Market Research, Psychology or Sociology, Economics, Business Administration or related field
• 3+ years experience in Marketing Research preferred
• Experience in Healthcare data collections preferred
• Demonstrated proficiency with Decipher or similar platform, Microsoft Office, advanced proficiency in Excel and Word
• Proven ability to manage multiple projects and meet aggressive deadlines with a high level of detail.

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Job Description

Description: The Global Director of Incentives and Loyalty will design, implement, and manage global incentive programs tailored to healthcare professionals and patients participating in our market research panels. This role requires a strategic thinker with a deep understanding of incentive and loyalty program best practices. This role will be tasked with developing and implementing a best-in-class loyalty program that enhances member engagement, optimizes program costs, and delivers unique value propositions to healthcare professionals and patients.

Duties and Responsibilities:

1. Program Strategy and Design:
   • Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels.
   • Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives.
2. Global Program Management:
   • Oversee the execution of incentive programs on a global scale, ensuring consistency and compliance with regional regulations.
   • Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction.
3. Stakeholder Collaboration:
   • Define incentive & loyalty program strategies that effectively drive customer engagement, retention, and lifetime value within the healthcare market research context.
   • Collaborate with external partners, vendors, and clients to enhance program offerings and maintain a competitive edge.
   • Develop and manage budgets for incentive programs, ensuring cost-effectiveness and maximum return on investment.
4. Communication and Training:
   • Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits.
   • Provide training and support to internal and external stakeholders involved in implementing incentive programs.
   • Provide the structure, oversight, and direction of multiple projects occurring simultaneously to achieve objectives and manage team priorities.

Qualifications

• Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred.
• Proven experience (7 years) in designing and managing incentive and loyalty programs, preferably in the healthcare or market research industry.
• Exceptional project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.
• Strong analytical skills with the ability to build financial models, and leverage data-driven insights for decision-making.
• Familiarity with compliance requirements related to incentive programs in various regions, including sweepstakes.
• Demonstrated experience in driving member retention strategies and increasing program engagement.
• Familiarity with loyalty program technologies, platforms, and industry best practices.

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Job Description

The Global Director of Incentives and Loyalty will design, implement, and manage global incentive programs tailored to healthcare professionals and patients participating in our market research panels. This role requires a strategic thinker with a deep understanding of incentive and loyalty program best practices. This role will be tasked with developing and implementing a best-in-class loyalty program that enhances member engagement, optimizes program costs, and delivers unique value propositions to healthcare professionals and patients. 

Duties and Responsibilities: 

• Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels. 

• Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives. 

• Oversee the execution of incentive programs on a global scale, ensuring consistency and compliance with regional regulations. 

• Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction. 

• Define incentive & loyalty program strategies that effectively drive customer engagement, retention, and lifetime value within the healthcare market research context. 

• Collaborate with external partners, vendors, and clients to enhance program offerings and maintain a competitive edge. 

• Develop and manage budgets for incentive programs, ensuring cost-effectiveness and maximum return on investment. 

• Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits. 

• Provide training and support to internal and external stakeholders involved in implementing incentive programs. 

• Provide the structure, oversight, and direction of multiple projects occurring simultaneously to achieve objectives and manage team priorities.  

Qualifications

Experience, skills, and qualifications: 

• Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred. 

• Proven experience (7 years) in designing and managing incentive and loyalty programs, preferably in the healthcare or market research industry. 

• Exceptional project management skills with the ability to manage multiple projects simultaneously. 

• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures. 

• Strong analytical skills with the ability to build financial models, and leverage data-driven insights for decision-making. 

• Familiarity with compliance requirements related to incentive programs in various regions, including sweepstakes.  

• Demonstrated experience in driving member retention strategies and increasing program engagement. 

• Familiarity with loyalty program technologies, platforms, and industry best practices. 

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Job Description

Due to significant growth, we are searching for an Account Manager, who will be responsible for managing projects across multiple client accounts and maintaining these relationships. The Account Manager will be responsible for the day-to-day management of all projects from commencement to completion within the client accounts to which they are assigned. The ideal candidate would be proven at delivering digital projects and campaigns.

Responsibilities

• A pivotal role in the agency team delivering campaigns for healthcare clients
• Manage the day-to-day relationship with clients and proactively spot new opportunities for clients
• Ownership of discrete accounts and projects under the guidance of an Account Director, translate briefs into action, monitor progress and ensure delivery of desired results
• Understand clients’ business sectors and closely monitor competitors
• Provide recommendations to optimise campaigns based on analysis of performance
• Manage Veeva PromoMats approval process where appropriate on behalf of clients

Qualifications

• Experience in a healthcare agency delivering multi-channel communication solutions
• Experience in Healthcare (POM & consumer) essential
• A creative and analytical mind, with a proven ability to interpret large amounts of information
• Proactive and highly organised, with excellent project management skills and a proven ability to multi-task
• Excellent interpersonal, verbal and written communication skills
• Experience with pharma approval software systems desired
• Ability to work both on own initiative and as part of a team
• High level customer relationship management skills with a proven ability to develop and maintain customer relationships
• Media scheduling experience would be of benefit
• Veeva PromoMats

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Job Description

The Team Lead’s primary roles are to guide the team as well as work in an individual contributor role with focus on timely and high-quality delivery of survey overlays.

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Efficiently manage team with all tasks this entails.
• Work on online survey overlays – transfer translated text into our survey programming output (Excel files or programing interface), correctly adding HTML formatting.
• Timely and high-quality overlay delivery – either individually or via team.

• Resolution of questions via crisp communication.
• Drive and achieve internal targets.
• Manage multiple projects simultaneously / prioritize work as needed.

Supervisory Responsibility:Yes

Qualifications

• College degree, preferable in Computer Applications or Computer Sciences
• EXCEPTIONAL attention to detail
• Excellent skills in Microsoft Excel, Word, and Outlook
• Basic HTML formatting skills
• Unwavering approach to do it right the first time
• Excellent at managing multiple projects and priorities
• Propensity to quickly learn, and at times implement, new processes and applications
• Organized, self-motivated, and self-directed
• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures.

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Job Description

Based in London, this person will predominantly work remotely supporting our offices based in the UK, Germany and France. Occasional attendance in the London office will be required.

Primary Duties/Responsibilities (in order of importance):

• Preparing Invoices and credit notes (either manually or via our company specific system)
• Dealing with invoice queries
• Updating invoice tracker / posting invoices / credit notes / journals onto our accounting system
• Making sure invoices are paid on time; sending customer statements and chasing late payments
• Following up on new customer forms / running credit checks where necessary

Objectives (in order of importance):      

• Invoicing to be completed by deadline
• Invoice tracker updated accordingly
• Accounting system updated accordingly 
• Customer queries dealt with in a timely manner
• Making sure invoices are paid within terms / flagging any at risk accounts

Qualifications

• Fluency in Business English (written and spoken)
• At least 2 years experience in an Invoicing and Accounts Receivable role
• Math’s A level or equivalent
• Excellent computer skills
• Excellent customer service skills

Position-specific/technical skills required:

• Excel / Outlook
• Company specific system - MR system
• Accounting system – NetSuite

Soft skills/personality traits required:

• Target driven
• Tenacity
• High attention to detail
• The ability to prioritize a heavy workload
• Able to work alone or as part of a team
• Able to build a good rapport with clients and colleagues

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Job Description

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Work on online survey overlays – transfer translated text into our survey programming tool before global deployment.
• Within Excel files, add HTML formatting so online presentation of the text follows Word document.
• Ensure accuracy of work performed within required turnaround time.
• Learn additional tasks as needed within Coding, Charting and other departments for potential spillover work.

Qualifications

• College degree, preferable in Computer Applications or Computer Sciences
• EXCEPTIONAL attention to detail
• Excellent skills in Microsoft Excel, Word, and Outlook
• Basic HTML formatting skills
• Unwavering approach to do it right the first time
• Excellent at managing multiple projects and priorities
• Propensity to quickly learn, and at times implement, new processes and applications
• Organized, self-motivated, and self-directed
• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures.

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