Job Description

OVERALL RESPONSIBILITY
As a Bid Coordinator, you have an important role in the Business Sales Cycle. You will support the sales team by providing accurate proposals on time with detailed feedback relevant to the bid.

The client will seek your advice, trust your judgement and value your opinion. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in QQFS’ work.

As a Bid Coordinator, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client.

You will also be given the opportunity to develop and grow few existing accounts by maintaining regular client contact and acting as an ambassador of QQFS. You will be expected to demonstrate initiative and be proactive in developing these accounts.

You will report into the Head of Business Development.

As a Bid Coordinator your role encompasses the following:

• You are responsibility for the bids allocated to you. You will respond to these bids in a timely manner and log them properly in the MR system. 
• You will follow and understand the pricing and feasibility grid, timeline recommendations, have a good understanding of the client’s business and seek advice from the fieldwork team for market specifics in order to provide the best possible and accurate bids.
• You will provide with accurate bid proposals within pre-determined and agreed timescales. 
• You will manage bid documentation and work directly with the Sales team to create competitive bids.
• You will follow up on bids, keep a record of the outcome and if needed discuss change of strategy with the Head of Business Development.
• You will prepare client contracts based on template and reviewing accuracy of client commissioning documents.
• You will support the sales team to achieve targets for revenue, profitability and sales growth.
• You will work together with the other sales team members to deliver the sales target.
• Should you be responsible for existing accounts, you will develop a strong relationship with your assigned account, develop and grow each account as per your objective.
• You should look at current processes and practices and suggest improvements to the Head of Business Development.
• You will ensure that best elements of bids are captured on the Wiki page and developed for future usage.

Teamwork: The Bid Coordinator is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by the fieldwork team or other departments. They should be comfortable working with all department.
It is expected that the Bid Coordinator has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and to offer support when they feel it is needed.

Productive Client Relationships: The Bid Coordinator‘s experience should allow them to foresee and forestall potential problems in all Client initiated projects/bids and will work together with the fieldwork team to manage client expectation and deliver the best outcome.

Knowledge of the Client’s Business: Bid Coordinator should move beyond just having knowledge of their Client’s business. They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team.

Financial responsibility: Project should be sold based on feasibility guideline, pricing list and following discount plan and seek approval with the Head of Business Development if you like to reduce costs further.

Creative Thinking: The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of QQFS’s offering.

Personal Qualities: This Bid Coordinator is expected to demonstrate enthusiasm and pride in constantly supporting the sales team. You should be keen to learn and exceed expectations and the objectives/targets.

Qualifications

Graduate in any stream 

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Job Description

The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity.

The role requires supporting the training and guidance of the more junior team members.

The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
  • Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Programming, translations, overlays and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support in the training and management of Junior Project Managers.  As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff.
• The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
• Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Project Director.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Minimum Experience: 

Must have 3-5 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.

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Job Description

Essential Duties and Responsibilities:

• Lead projects from initiation through completion, managing timelines, resources, and risk.
• Gather and define project requirements by working closely with stakeholders to understand business needs.
• Act as the Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Maintain regular communication with stakeholders, providing project status updates, timelines, and addressing issues proactively.
• Coordinate with cross-functional teams to ensure alignment on project goals and delivery schedules.
• Identify potential roadblocks and implement mitigation strategies to ensure timely project completion.

Outcomes:

• Deliver projects on time and within scope, meeting stakeholder expectations.
• Ensure clear and consistent communication, keeping all parties informed and aligned.
• Foster a collaborative environment, facilitating team development and high performance.

Qualifications

Competencies:

• Strong communication and leadership skills.
• Ability to manage multiple priorities and adapt to changing project requirements.
• Collaborative mindset with attention to stakeholder needs.

Knowledge and Skills:

• Experience with Agile methodologies, particularly Scrum.
• Proficiency in project management tools (e.g., Jira, Confluence).
• Strong knowledge of project lifecycle, requirements gathering, and stakeholder management.

Education and Training Required:

Bachelor’s degree in Business, Project Management, or a related field.

5+ years of project management experience, with at least 2+ years in Agile environments.

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Job Description

M3 Global Research is seeking an experienced Senior QA Lead to join our Quality Assurance team. This role will be pivotal in ensuring the delivery of high-quality, reliable software by establishing automation testing frameworks, defining testing strategies, and guiding the QA team. The ideal candidate has a strong background in automation testing, excellent problem-solving skills, and a keen attention to detail, working closely with stakeholders to align QA processes with business goals.

Essential Duties and Responsibilities:

• - Develop and implement a robust automation testing strategy, ensuring scalability and efficiency in the testing process.
• - Lead the design and execution of test cases, test scripts, and test data to validate software quality.
• - Collaborate with cross-functional teams to understand project requirements and provide testing expertise during all phases of the software development lifecycle.
• - Mentor and guide junior QA team members, promoting best practices in test automation and manual testing.
• - Establish and monitor key metrics to track QA performance, quality improvement, and testing coverage.
• - Identify and troubleshoot complex issues in testing environments and production.

Qualifications

Competencies:

• Analytical mindset with attention to detail.
• Strong communication and interpersonal skills for cross-department collaboration.
• Ability to work in a fast-paced, agile environment.

Knowledge and Skills:

• Proficiency with automation tools and frameworks (e.g., Selenium, Appium, Cypress).
• - Strong knowledge of testing methodologies, including functional, regression, and performance testing.
• Familiarity with CI/CD pipelines and integration of automated tests.
• Experience in scripting languages (e.g., Python, JavaScript) and SQL.

Education and Training Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in QA, with at least 2+ years in automation testing.

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Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director  will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

• 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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Job Description

• Assist in the implementation and training support for all new tools, resources, or applications
• Participate in the development and implementation of all new technologies or resources that integrate with the CRM
• Assist in identifying additional technologies or resources, as well as evaluating effectiveness of the current model
• Contribute ideas and strategies for automation and efficiencies through technology
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
• Automate processes using Salesforce tools such as process builder, approval processes, flows and validation rules
• Assist in training new users, as well as training current users on new processes or technologies, and continue to grow the Salesforce skill set across the organization
• Document and track all customizations made in Salesforce
• Review upcoming upgrades and seasonal releases for integrated applications
• Work with leadership to develop necessary reports essential to production and the business
• All other duties assigned by CEO, COO or Director of CRM & Technology

Qualifications

• Bachelor’s degree required
• 1+ years of salesforce experience   
• Experience with Dataloader required
• Experience with Sales Cloud required
• Experience in business development/sales strongly preferred
• Implementation experience preferred
• Experience with Marketing Cloud with a focus on Account Engagement preferred
• Experience with CRM Analytics preferred
• Experience with Sales Engagement preferred
• Proven ability to analyze data and make recommendations for improvement to technology, processes, or CRM to leadership
• Ability to effectively complete projects or implementations processes
• Excellent written and verbal communication skills and ability to articulate complex processes
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality preferred and ability to master new technologies
• Salesforce Administrator certified
• HTML coding preferred

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Job Description

Key Responsibilities:

1. Strategic Partnership: Collaborate with business leaders to develop their Business Unit HR strategies that align with organizational goals. Provide insights and recommendations to enhance workforce capability and operational efficiency.
2. Employee Relations: Act as a point of contact for employee queries and concerns, facilitating effective resolution of issues. Promote a positive workplace culture and employee engagement through effective communication and support.
3. Performance Management: Support the performance management process, including goal setting, performance reviews, and development plans. Provide coaching and guidance to managers on performance-related issues and talent management.
4. HR Policies and Compliance: Ensure HR policies and procedures are up to date and in compliance with UK employment law. Provide training and guidance on HR policies to managers and employees as needed.
5. Data Analysis and Reporting: Use HR metrics and data analytics to inform decision-making and track the effectiveness of HR initiatives. Prepare regular reports on HR key performance indicators (KPIs) for management review.

Essential Duties:Including, but not limited to the following:

• Proactively support managers with the end-to-end employment cycle and all HR operations for a group of independent business units within M3 EU Organization.
• Conduct weekly meetings with respective business unit management and department leaders to provide HR guidance (e.g., coaching, counseling, disciplinary action) and engage them in reviewing developmental, training, capacity and other HR needs of the teams.
• Investigate employee relations issues, conduct thorough and objective investigations and manage grievance processes in accordance with the laws and company policies.
• Ensure HR compliance on all aspects of human resource management activities and policies, including policy reviews and annual HR compliance training.
• Partner with talent acquisition team to ensure successful hiring and onboarding of new starters.
• Oversee the day-to-day administration of employee benefits and all employee queries.
• Work closely with CHRO to implement MR employee engagement projects, including training and process improvement initiatives and direct change management in the assigned business units.
•  Proactively analyze trends, reports and metrics to develop employee solutions, programs and policies. Champion and monitor completion of goal setting and performance review process.
• Performs other HR related duties and responsibilities as assigned.

Qualifications

Requirements:

• 5+ years’ experience as an HR Director or Business Partner
• Minimum of previous 10 years’ experience within HR generalist role
• Strong understanding of UK employment law, experience in Spain’s employment law is a plus

• Experience with UKG or similar HRIS
• Working knowledge of multiple human resource disciplines, including employment contracts in UK
• Must be bilingual in English and Spanish, with excellent language skills, both verbal and written.
• Proficient with Microsoft Office Suite, Teams and Outlook

Skills and Abilities:

• Must learn and maintain an effective level of business literacy about the business units within their support, including strategic plans, culture and growth objectives.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and company HR policies to support the businesses in UK and Spain.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices in the organizational business units.
• Excellent time management and organizational skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Experience in integration of new employees and businesses as a result of M&A activity
• Independent, self -starter, able to work on own initiatives and with minimal supervision
• Superior attention to detail and accuracy in all written documentation
• Excellent responsiveness, interpersonal skills, customer service and communication
• Able to multitask and manage multiple priorities
• Thrives in a very fast -paced environment with high-volume workload

Education and Training Required:

• Academic University/College Degree in Psychology, Business, Sociology or related fields, such as HR or Organizational Psychology. Master’s degree preferred
• HR Certified Professional credentials a plus

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Job Description

M3 Global Research is looking for a dedicated Project Manager/Scrum Master to lead critical projects from inception through delivery. This role is responsible for requirements gathering, stakeholder communication, and facilitating Agile ceremonies. The ideal candidate has strong project management skills, a deep understanding of Agile practices, and the ability to manage diverse stakeholders.

Essential Duties and Responsibilities:

• Lead projects from initiation through completion, managing timelines, resources, and risk.
• Gather and define project requirements by working closely with stakeholders to understand business needs.
• Act as the Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Maintain regular communication with stakeholders, providing project status updates, timelines, and addressing issues proactively.
• Coordinate with cross-functional teams to ensure alignment on project goals and delivery schedules.
• Identify potential roadblocks and implement mitigation strategies to ensure timely project completion.

Qualifications

Competencies:

• Strong communication and leadership skills.
• Ability to manage multiple priorities and adapt to changing project requirements.
• Collaborative mindset with attention to stakeholder needs.

Knowledge and Skills:

• Experience with Agile methodologies, particularly Scrum.
• Proficiency in project management tools (e.g., Jira, Confluence).
• Strong knowledge of project lifecycle, requirements gathering, and stakeholder management.

Education and Training Required:

• Bachelor’s degree in Business, Project Management, or a related field.
• 5+ years of project management experience, with at least 2+ years in Agile environments.

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Job Description

M3 Global Research is seeking an experienced Senior QA Lead to join our Quality Assurance team. This role will be pivotal in ensuring the delivery of high-quality, reliable software by establishing automation testing frameworks, defining testing strategies, and guiding the QA team. The ideal candidate has a strong background in automation testing, excellent problem-solving skills, and a keen attention to detail, working closely with stakeholders to align QA processes with business goals.

Essential Duties and Responsibilities:

• - Develop and implement a robust automation testing strategy, ensuring scalability and efficiency in the testing process.
• - Lead the design and execution of test cases, test scripts, and test data to validate software quality.
• - Collaborate with cross-functional teams to understand project requirements and provide testing expertise during all phases of the software development lifecycle.
• - Mentor and guide junior QA team members, promoting best practices in test automation and manual testing.
• - Establish and monitor key metrics to track QA performance, quality improvement, and testing coverage.
• - Identify and troubleshoot complex issues in testing environments and production.

Qualifications

Competencies:

• Analytical mindset with attention to detail.
• Strong communication and interpersonal skills for cross-department collaboration.
• Ability to work in a fast-paced, agile environment.

Knowledge and Skills:

• Proficiency with automation tools and frameworks (e.g., Selenium, Appium, Cypress).
• - Strong knowledge of testing methodologies, including functional, regression, and performance testing.
• Familiarity with CI/CD pipelines and integration of automated tests.
• Experience in scripting languages (e.g., Python, JavaScript) and SQL.

Education and Training Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in QA, with at least 2+ years in automation testing.

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Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director  will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

• 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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Job Description

Key Responsibilities:

1. Strategic Partnership: Collaborate with business leaders to develop their Business Unit HR strategies that align with organizational goals. Provide insights and recommendations to enhance workforce capability and operational efficiency.
2. Employee Relations: Act as a point of contact for employee queries and concerns, facilitating effective resolution of issues. Promote a positive workplace culture and employee engagement through effective communication and support.
3. Performance Management: Support the performance management process, including goal setting, performance reviews, and development plans. Provide coaching and guidance to managers on performance-related issues and talent management.
4. HR Policies and Compliance: Ensure HR policies and procedures are up to date and in compliance with UK employment law. Provide training and guidance on HR policies to managers and employees as needed.
5. Data Analysis and Reporting: Use HR metrics and data analytics to inform decision-making and track the effectiveness of HR initiatives. Prepare regular reports on HR key performance indicators (KPIs) for management review.

Essential Duties:Including, but not limited to the following:

• Proactively support managers with the end-to-end employment cycle and all HR operations for a group of independent business units within M3 EU Organization.
• Conduct weekly meetings with respective business unit management and department leaders to provide HR guidance (e.g., coaching, counseling, disciplinary action) and engage them in reviewing developmental, training, capacity and other HR needs of the teams.
• Investigate employee relations issues, conduct thorough and objective investigations and manage grievance processes in accordance with the laws and company policies.
• Ensure HR compliance on all aspects of human resource management activities and policies, including policy reviews and annual HR compliance training.
• Partner with talent acquisition team to ensure successful hiring and onboarding of new starters.
• Oversee the day-to-day administration of employee benefits and all employee queries.
• Work closely with CHRO to implement MR employee engagement projects, including training and process improvement initiatives and direct change management in the assigned business units.
•  Proactively analyze trends, reports and metrics to develop employee solutions, programs and policies. Champion and monitor completion of goal setting and performance review process.
• Performs other HR related duties and responsibilities as assigned.

Qualifications

Requirements:

• 5+ years’ experience as an HR Director or Business Partner
• Minimum of previous 10 years’ experience within HR generalist role
• Strong understanding of UK employment law, experience in Spain’s employment law is a plus

• Experience with UKG or similar HRIS
• Working knowledge of multiple human resource disciplines, including employment contracts in UK
• Must be bilingual in English and Spanish, with excellent language skills, both verbal and written.
• Proficient with Microsoft Office Suite, Teams and Outlook

Skills and Abilities:

• Must learn and maintain an effective level of business literacy about the business units within their support, including strategic plans, culture and growth objectives.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and company HR policies to support the businesses in UK and Spain.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices in the organizational business units.
• Excellent time management and organizational skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Experience in integration of new employees and businesses as a result of M&A activity
• Independent, self -starter, able to work on own initiatives and with minimal supervision
• Superior attention to detail and accuracy in all written documentation
• Excellent responsiveness, interpersonal skills, customer service and communication
• Able to multitask and manage multiple priorities
• Thrives in a very fast -paced environment with high-volume workload

Education and Training Required:

• Academic University/College Degree in Psychology, Business, Sociology or related fields, such as HR or Organizational Psychology. Master’s degree preferred
• HR Certified Professional credentials a plus

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Job Description

• Manage, develop, and implement recruitment efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Manage a book of business to achieve personal performance quotas.
• Continuously develop new business with existing clients and maintain current business through strategic account development and client relationships.   
• Achieve all individual goals and quotas, delivering as a minimum on target revenue per quarter and revenue growth year over year. 
• Effectively handle client calls, onsite evaluations, candidate screens and presentations.
• Create, implement, and monitor effective marketing strategies to maximize revenue return from our clients and ensure success of each individual partnership.
• Effectively advise candidates and clients, present opportunity features, overcome objections, and provide consultation and recommendations to clients. 
• Implement various prosecting techniques to generate new candidate leads on behalf of clients
• Contribute ideas and strategies for the growth and success of the recruitment department 
• Effectively create, plan, and deliver presentations on company’s services and clients’ opportunities
• Deliver proposals offers and negotiate contracts on behalf of prospective clients when needed
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
• Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients. 

Qualifications

• Bachelor’s degree required.  Master’s degree or equivalent a plus.    
• 2-3 years of experience recruitment experience
• 2-3 years of physician recruitment experience
• Preferred experience in allied recruitment
• Proven track record in recruiting healthcare providers
• Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
• Ability to effectively communicate with counterparts, management, clients, and internal departments
• Strong record to target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Must have a valid Driving License

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Job Description

As Account Executive, you have an important role in the Business Sales Cycle. You will support the sales team by providing accurate proposals on time with detailed feedback relevant to the bid.

The client will seek your advice, trust your judgement and value your opinion. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in QQFS’ work.

As Account Executive, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client.

You will also be given the opportunity to develop and grow few existing accounts by maintaining regular client contact and acting as an ambassador of QQFS. You will be expected to demonstrate initiative and be proactive in developing these accounts.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Responsible for the bids allocated to you. You will respond to these bids in a timely manner and log them properly in the MR system
• Follow and understand the pricing and feasibility grid, timeline recommendations, have a good understanding of the client’s business and seek advice from the fieldwork team for market specifics in order to provide the best possible and accurate bids.
• Provide with accurate bid proposals within pre-determined and agreed time-scales
• Ensure all sold projects are feasible and identify inclusion of partners where needed.
• Identify appropriate communication channels (phone, email, etc.).
• Understand and respond to client challenges/objectives.
• Follow up on bids, keep a record of the outcome and if needed discuss change of strategy with the Managing Director.
• Prepare client contracts based on template and reviewing accuracy of client commissioning documents
• Support financial goals across their individual silo by collaborating with all team members to deliver on target revenue and profit per quarter.
• Support managing sales pipeline and timeline until project start.
• Working closely with the Operations teams to ensure client needs are understood and met to support excellent client service.
• Look at current processes and practices and suggest improvements to the Managing Director
• Ensure that best elements of bids are captured on the Wiki page and developed for future usage.

Qualifications

Knowledge, Skill, Ability:

Team Work:

The Account Executive is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by the fieldwork team or other departments. They should be comfortable working with all department.

It is expected that the Account Executive has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and to offer support when they feel it is needed.

The Account Executive should Contribute to a vibrant, competitive and supportive business development culture. Ability to proactively raise your hand to help. Support and collaborate with those whom need assistance.

Productive Client Relationships:

The Account Executive‘s experience should allow them to foresee and forestall potential problems in all Client initiated projects/bids and will work together with the fieldwork team to manage client expectation and deliver the best outcome.

Knowledge of the Client’s Business:

Account Executive should move beyond just having knowledge of their Client’s business.  They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team. 

Creative Thinking:

The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of QQFS’s offering.

Personal Qualities:

The Account Executive is expected to demonstrate enthusiasm and pride in constantly supporting the sales team. You should be keen to learn and exceed expectations and the objectives/targets.

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Job Description

The Decipher Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Qualifications

• Expert Knowledge of Decipher a must (min 5 years required).
• Market research experience, preferably pharmaceutical (min 3 years required).
• Knowledge of ConfirmIT, in addition to Decipher (desirable).
• JavaScript, jQuery, HTML programming knowledge.
• Exceptional ability to multi-task and balance multiple projects and priorities.
• Excellent interpersonal communication skills – both verbal and written.
• Ingenuity and the willingness to learn new techniques.
• Commitment to accuracy and integrity, doing it right the first time.
• Strong problem-solving skills, including an ability to “think outside the box”.
• Organized, self-motivated, and self-directed.
• Adherence to set processes and standards.

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Job Description

Mission:

The Coldfusion Engineer is responsible for developing internal and external data-driven web based applications based on specifications from a project manager. This individual will also work with the project manager and QA Analyst to debug the code, put the code into production, maintain the code during its complete lifecycle, as well as go into as existing code base, understand the inter-workings of that code, troubleshoot bugs, and add new features to that code. The applications will be developed in ColdFusion, JavaScript, jQuery, HTML, CSS, and built on an Oracle database. This individual will work closely with the senior web application engineer as well as the other technology professionals and project stakeholders.

• Develop new features in ColdFusion / MS SQL Server
• Develop front-end in React front-end of a ColdFusion driven backend
• Maintain current documentation for all applications supported by the developer
• Write and debug Microsoft SQL Server stored procedures
• Troubleshoot and resolve issues, problems, and errors encountered across our web properties, internal applications, and systems as reported or experienced.
• Provide expertise to influence project, initiative, and maintenance technical direction during discovery, planning, and implementation stages.

Qualifications

• This position is player/coach and we are targeting someone with 2+ years of experience managing a small team of developers. 
• Bachelor's degree or equivalency in a computer science related field required
• 3 years of experience in a similar role working on web-based products.
• Strong knowledge of ColdFusion required
• MVC Framework knowledge very beneficial
• Strong knowledge of SQL required
• Strong knowledge of JavaScript beneficial
• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.
• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial
• Familiarity with Oracle and/or other relational database experience
• Source control/Git
• Familiar with AWS and containers such as Kubernetes.
• Knowledge of development for mobile devices beneficial
• Teamwork oriented
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Superior problem solving ability; an analytical mindset
• Excellent interpersonal communication skills - both verbal and written

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Job Description

About Pharma CI Team:

M360 Research Pharma CI practice is a leading provider of competitive intelligence and consulting services within the pharmaceutical sector. Our clients trust us to deliver actionable insights that drive their market positioning and strategy decisions. We specialize in providing tactical and strategic intelligence to help pharmaceutical companies stay ahead of the competition and make data-driven decisions.

Position Summary:

We are seeking an experienced and driven Business Development Director to lead the sales efforts for our Pharma Competitive Intelligence and Consulting team. The individual will be responsible for generating and managing new business opportunities to deliver the sales and revenue target for the group. This role will work closely with senior leadership of m360, M3 Global Research, and clients to align business development strategies with market needs and company goals.

Key Responsibilities:

• Develop and execute a comprehensive business development strategy to achieve the target revenue within the first year.
• Identify and pursue new business opportunities within the pharmaceutical sector, with a particular focus on competitive intelligence and consulting services.
• Build and maintain strong relationships with key decision-makers, including senior-level executives at pharmaceutical companies.
• Understand and anticipate client needs to propose tailored solutions that meet business objectives and position M360 Research as a strategic partner.
• Lead and manage the full sales cycle, including prospecting, proposals, negotiations, and closing deals.
• Collaborate with internal Pharma CI teams, including consulting and research experts, to ensure seamless client engagement, delivery of services, and solutions.
• Provide ongoing account management and ensure high levels of client satisfaction and retention.
• Track and report on sales performance metrics, forecasts, and market trends to senior management.
• Represent M360 Research at industry events, conferences, and networking opportunities to increase visibility and expand market reach.
• Stay updated on industry developments, competitor activities, and emerging trends in pharma and competitive intelligence.

Qualifications

• Proven track record in business development within the pharmaceutical, biotech, or life sciences sector, with a focus on competitive intelligence or consulting services.
• Minimum of 7-10 years of experience in a business development or sales leadership role.
• Strong network of contacts within the pharmaceutical industry, especially with decision-makers at early-stage and mid-sized pharma companies.
• Demonstrated ability to achieve revenue targets and grow business portfolios.
• Excellent communication, negotiation, and presentation skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience collaborating with large cross-functional teams to deliver high-quality client solutions.
• Knowledge of competitive intelligence methodologies and pharma market dynamics is a strong advantage.
• Bachelor’s degree required; MBA or advanced degree in life sciences is a plus.

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Job Description

Role Mission:

The mission of the Qualitative Project Assistant is the coordination of a qualitative projects and assisting the Project Manager in making sure projects are delivered in accordance with the specs given by the client.

The Qualitative Project Assistant is one of the key players in the execution of a qualitative project, and is responsible for coordinating with respondents, vendors, freelancers, translation agencies and checking quality of the deliverables before they are passed on to the client. The Qualitative Project Assistant is accountable for successful management of respondents, vendors and delivery. 

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Candidate will aide in recruitment of respondents on a project in their local language, including recruitment from panel and free-finding
• Call, confirm and rescreen respondents that participated in an online screener.
• Finalize the internal and client recruitment update spreadsheets for the Project Managers
• Candidate will be responsible for the management and control of the vendors selected for qualitative projects they are allocated to, and help ensure M3 achieves and exceeds client expectations
  • Candidate will be responsible for checking any deliverables from the vendor.
  • Negotiating costs with vendors and freelancers and managing their progress throughout the lifecycle of the project
  • Maintain and develop relationships with freelancers and vendors on behalf of M3 Global Research
  • On occasion, the candidate will liaise with clients on behalf of Project Managers

Qualifications

Education and Training Required:

Bachelor's degree or equivalent work experience preferred. 

Minimum Experience: 

Experience in market research preferred, ideally in the medical/healthcare field.

Knowledge, Skill, Ability:

• Must be business fluent in both German and English 
• The candidate must be a self-motivated individual with exceptional time management, organisational skills and attention to detail. 
• The candidate must have well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. 
• The candidate must be self-motivated with the ability to prioritize and reprioritize throughout the day.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. 
• The candidate must have exceptional written and verbal communication skills. 
• The candidate must have the ability to manage multiple research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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Job Description

The Patient Project Assistant supports the Project Managers in developing and executing recruitment initiatives for M3 Market Research for patient studies, ensuring their successful delivery within the provided timelines.

• Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects for the German market.
• Execute recruitment methods for patient projects for Germany (email campaigns, text messages campaign, custom recruitment).
• Contact and secure partnership with associations and support groups in Germany.
• Support the Patient Community Specialist with panel building for custom Patient Communities.
• Proactively seek, design, and implement custom recruitment strategies for German patient projects.

Oversee all administrative tasks before qualitative interviews (scheduling, proof of condition, consent forms).

Qualifications

• Degree level or equivalent.
• Fluent in German and in English – an additional language would be a plus.

• Proficient at Excel.
• Strong time management skills, with a problem-solving, ‘can do’ approach and attitude.
• Enjoy working with and comfortable with large amounts of data.
• Highly organised and attentive to details.
• Knowledge of the Healthcare market preferable.

Be able to work as part of a team and show flexibility in the tasks they are asked to perform.

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Job Description

Job Overview

The Qualitative Research Analyst will be responsible for analysing qualitative transcripts from interviews, focus groups, and other qualitative research methods. This role is crucial for uncovering key themes and insights from qualitative data that inform strategic healthcare decisions. The ideal candidate must have a background in healthcare or life sciences, with a strong focus on qualitative analysis.

Key Responsibilities

• Transcript Analysis: Analyze qualitative transcripts, identifying recurring themes, insights, and patterns relevant to healthcare, pharmaceutical, and medical device sectors.
• Data Interpretation: Synthesize findings from transcripts into clear and actionable insights, contributing to reports and presentations for internal teams and clients.
• Content Grid Development: Transform Qual transcripts into high-quality content grids to be used as final deliverables. Proficiency in creating Qual Content Grid structures and organizing transcripts into the content grids.
• Report Development: Assist in drafting sections of research reports based on transcript analysis, providing concise and insightful summaries of findings.
• Collaboration: Work closely with research managers and other analysts to ensure that insights from transcripts align with project goals and client needs.
• Quality Control: Ensure the accuracy and consistency of data interpretation and analysis throughout the research process.
• Healthcare Expertise: Apply knowledge of healthcare industry trends, patient pathways, and stakeholder perspectives to enrich the analysis.

• Experience:
  • 1-3 years of experience in qualitative research, with a focus on transcript analysis.
  • Previous work in Pharma Qual research is essential.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication: Strong written communication skills for summarizing qualitative insights and contributing to research reports.
• Detail-Oriented: High attention to detail in transcript review and analysis.
• Healthcare Knowledge: Solid understanding of healthcare industry, patient care journeys, and healthcare professionals' perspectives.

Preferred Qualifications

• Experience analyzing transcripts from patient or healthcare professional interviews.
• Familiarity with qualitative research within the pharmaceutical or medical device sectors.
• Ability to understand complex healthcare terminology and issues.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with leading healthcare organizations.
• Professional growth and development in the healthcare research field.
• A collaborative and supportive team environment.

Qualifications

• Education: Bachelor’s or Master’s degree in Public Health, Life Sciences, Healthcare, Sociology, or a related field.

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