B2C Remote Jobs

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AUTO1 Group is hiring a Remote Teamleiter:in Key Account Management B2B - Remote DE (d/m/w)

Stellenbeschreibung

Choose challenge. Choose pace. Choose growth.

Bei der AUTO1 Group revolutionieren wir mit AUTO1.com und Autohero den Fahrzeughandel europaweit sowohl B2B als auch B2C mit optimalen, digitalen Vermarktungslösungen.

Übernimm als Teamleiter:in den strategischen Aufbau und die strukturelle Weiterentwicklung unseres B2B Geschäftsbereichs im Zuge unseres dynamischen Wachstums. Dabei baust du dein Team im Key Account Management weiter auf und arbeitest direkt mit unserem Director Remarketing Germany Denis Belan zusammen - optional auch im Home Office, solltest du in Berlin nicht arbeiten können. 

Was du bei uns bewegst

  • Baue gemeinsam mit unserem Director Remarketing eine neue B2B Business Unit auf und entwickle strategische Kooperationen mit Großkund:innen aus dem Automotive Umfeld 
  • Übernimm als Teamleiter:in die Personalverantwortung und -entwicklung von derzeit zwei Mitarbeitenden, indem du die Potentiale und KPIs im Blick behältst, baue dein Team auf und bringe es zielsicher auf das nächste Level
  • Entwickle Vertriebsstrategien, optimiere bereits bestehende Prozesse und stelle ein stetiges Wachstum der Business Unit sicher
  • Werde mit deiner Expertise zur Ansprechperson rund um das Thema strategische Kooperationen in Deutschland 
  • Arbeite eng mit unserem Top Management zusammen und gib als Teamleiter:in wichtige Impulse, um unsere Business Unit weiter zu skalieren und AUTO1.com als wichtigsten Player im B2B Markt zu etablieren

Das bist du

  • Ein relevantes Studium und mehrjährige Berufserfahrung im Vertrieb oder Business Development in der Automobilbranche im Bereich OEM, Leasing oder Autovermietung, verbunden mit erster Führungserfahrung
  • Ausgeprägte Fähigkeit, komplexe Zusammenhänge und Auswirkungen zu verstehen und effektive Lösungen, datenbasierte Konzepte oder innovative Geschäftsideen zu entwickeln
  • Unternehmerisches Denken und Kompetenz, Ziele erfolgreich zu erreichen, idealerweise bereits Erfahrung im Aufbau von neuen Business Units
  • Empathie und Freude an der Weiterentwicklung deiner Mitarbeitenden 
  • Offene und klare Kommunikation, sehr gute Präsentationsfähigkeiten und gute Englischkenntnisse

Warum AUTO1 Group

  • Vom ehemaligen Unicorn zur börsennotierten Aktiengesellschaft, werde Teil unserer Erfolgsgeschichte!
  • Deine Life-Work-Balance ist für uns sehr wichtig, sodass du bei Bedarf aus dem Homeoffice heraus arbeiten kannst
  • Unsere dynamische Startup-Umgebung bietet ständig neue Herausforderungen für das persönliche Wachstum. Alles was du tust hat direkten Business-Impact
  • Dein Engagement wird belohnt - wir versichern dir ein attraktives, marktgerechtes und leistungsförderndes Gehaltspaket inkl. Performance Bonus
  • Wir schätzen eine offene Kommunikation und gute Ergebnisse mehr als einen Dress Code

Alle Anders, alles Smart!
Wir leben eine offene Kultur und setzen uns über Konventionen, wie dem Siezen oder einem Dresscode hinweg. Bei uns ist jede Person willkommen! Wir wünschen uns mehr Vielfalt und setzen uns für  gleiche Beschäftigungschancen ein, unabhängig von deinem Geschlecht, deiner ethnischen Herkunft, deiner Religion, deinem Alter, deiner Behinderung oder deiner sexuellen Orientierung und Identität.

Bewirb dich jetzt mit Angabe deiner Gehaltsvorstellung über unser Bewerbungsportal. 

Kontakt
Anna Werner
+49 30 83 7988 05

AUTO1 Group ist Europas führende digitale Automobilplattform. Als dynamisches Tech-Unternehmen revolutionieren wir mit unseren Marken wirkaufendeinauto.de, AUTO1.com und Autohero die Automobilbranche. Unser 5.000 Personen starkes Team arbeitet mit der Mission, den europaweiten Handel und Transport für unsere Kunden so schnell und stressfrei wie möglich zu machen. Wachse über dich hinaus und gestalte die Zukunft des Autohandels mit uns.

Zusätzliche Informationen

Alle Ihre Informationen werden gemäß den EEO-Richtlinien für berufliche Chancengleichheit vertraulich behandelt.

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8h

Account Executive

terraformB2CB2BDesignapibackendfrontend

Convictional is hiring a Remote Account Executive

Account Executive at Convictional (W19)
Enabling every company to automate B2B trade
Remote
Full-time
3+ years
About Convictional

Convictional is a Y Combinator-backed start-up building an industry-leading solution for B2B trade. We exist to make trade easier for buyers and their suppliers in B2B transactions by automating the traditionally labour-intensive B2B process.

Our team is entrepreneurial, with a bias for action. We never back down from a spirited debate and believe we are all responsible for exploring the hard questions. We value self-awareness and meaningful impact. We are open to unconventional approaches, and have learned not to judge a book by it’s cover.

Your time is your most valuable resource, so you set your hours. We do not use chat and default to zero meetings. We document everything. We expect you to go to coaching or therapy at least occasionally and adhere to 10% compound time.

About the role

We’re Convictional. We are building a modern B2B trade network.

Each year, trillions of dollars worth of B2B trade is transacted using Electronic Data Interchange (EDI). EDI is difficult for modern businesses to work with. Convictional is changing that.

Our Supplier Enablement Platform enables retailers and marketplaces to onboard, integrate, and transact with all of their suppliers. Convictional's API-driven infrastructure is used by large retailers like Staples, Indigo, Harry Rosen, and brands like Caraway and Detox Market. We recently raised a Series A financing to scale our impact to even more companies.

Convictional's platform is informed by thousands of hours of customer consultation and a deep appreciation for both the buyer and seller perspectives. We are continuing to learn about the massive value to be unlocked from all types of B2B trade, including marketplace, dropship and wholesale. We’re aiming at theoretical maximums, not feature-completeness, and intend to bring as many businesses along with us as we can.

Taking a new approach to an old problem is nothing special. Our team, and how we engage with each other, is. We are proud to be building a home for kind nerds who want to impact global trade. Our team is strengthened when we take a learning-first approach and seek out opportunities to debate the best customer-focused solutions. We value self-awareness and feel compelled to fully explore the hard questions.

We are a fully distributed team with people located across Canada and the US. We encourage you to design your work schedule and environment so they’re optimal for you. We use email, not Slack. We default to no internal meetings and Deep Work Wednesdays. We expect you to go to coaching or therapy at least occasionally and adhere to 10% compound time.

We are inspired every day by the opportunity to pioneer infrastructure that will move trillions of dollars worth of B2B trade. We welcome those who want to join us.

About the role

We are seeking an Account Executive to join our Growth team, who will grow revenue by:

  • Building a book of business including midmarket retailers, marketplaces (B2B and B2C), and distributors across North America that results in 100% quota attainment in your first year at Convictional

  • Successfully outbounding and closing full sales cycles for $24K+ ARR opportunities

  • Winning highly competitive deals by positioning Convictional as the Supplier Enablement Platform of choice to emerging buyers segments (online retailers and brands)

  • Designing and presenting product narratives and insights to executives within named accounts

  • Working with company leaders from multiple functions (e.g., Engineering, Product, Customer Success, and Marketing) to lead product workshops and prepare/present ROI analyses

  • Leading and contributing to team projects to develop and refine our sales process

  • Match-making to align Buyers with various brands

Our Growth Team Account Executive

  • Is an incredible communicator, remotely and in-person

  • Enjoys the challenge of getting in the room with economic buyers and closing good-fit deals

  • Functions optimally in a highly ambiguous and fast-paced environment

  • Is comfortable communicating the value of API-based integrations to non-technical and technical stakeholders

Experience

  • 3+ years selling enterprise software to mid-market accounts

  • Has owned quotas of at least U$500K

  • Demonstrates success with SaaS deal values in excess of U$24K per year

  • Experience selling API-based or ecommerce software would be valuable, but not mandatory

  • Experience selling to technical stakeholders would be valuable, but not mandatory

  • Evidences proven ability to lead negotiations

Technology

Backend: Golang monorepo, a few different services (API, batch processing, SFTP) Frontend: React monorepo, a single frontend service with different personas Infrastructure: GCP defined in Terraform or just serverless on App Engine

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1d

Product Data Analyst

tableausqlB2CB2BDesignc++

OnlineMedEd is hiring a Remote Product Data Analyst

OnlineMedEd’s purpose is to change how education is approached, delivered, and learned. We leverage education, technology, and research together to drive it all forward. Our philosophy is simple: medical knowledge belongs to no one, so medical education should be accessible to everyone. So we made a quality baseline education available to the world, for free. Today, we are one of the most widely used medical education platforms globally, playing a key role in creating the next generation of health care professionals. Equipped with enhanced knowledge, reasoning skills, and empathy, this generation of doctors is improving the lives of millions of patients.

To help us pursue this mission, we are looking for a full-time Product Data Analyst to join our team. In this position, you will play an essential role in defining and putting into practice empirical methods that Product follows in decision making; you will be the main interface between the team and the data about our product, our users, and our market. Your mandate is to drive data literacy and enablement within the team.

Why You'll Love Working with Us

You'll be helping transform digital health care education, improving mobility and access for 300k+ users in 193 countries. Our team of talented employees and contractors is aligned to the same purpose and values, with the opportunity to bring our own unique strengths to our roles. Thanks to our welcoming company culture and comprehensive benefits, OnlineMedEd was ranked #5 Best Small Places to Work in 2022 by BuiltInAustin and one of the top Austin-based companies to work for overall.

What You'll Do

  • Be the primary liaison between Product and the Data Analytics Group and establish scalable processes around the use of data within the Product team

  • Independently analyze a variety of data sources (including customer tickets, NPS feedback, product utilization, etc.) to surface patterns around opportunities and propose priorities for improvement in the product

  • Define and formulate key success metrics and supporting dashboards for the Product team

  • Present important data and insights to the Product team as well as to other departments and senior executives

  • Support the discovery process (primary research, customer interviews) in coordination with product managers to define functional requirements of requested feature enhancements

  • Become an expert in understanding the specific user and customer motivations that shape solution design and prioritization

  • Be the subject matter expert on the data, data lifecycle, and data tools that inform Product decisions

Qualifications You'll Need

  • 2+ years of professional experience pulling and analyzing data to find insights about customer behavior

  • A data-informed and highly inquisitive mindset; interest in hypothesis testing, evaluation, and improvement

  • Demonstrated ability to work with basic data analysis tools and technologies (e.g. SQL, R, BI platforms)

  • Communication of data analysis to internal and external teams and stakeholders

  • Excellent written and verbal English skills

  • Proven ability to influence and deliver impact in a highly collaborative environment

Skills That Will Help

  • Prior experience in product management, customer success, or user experience/design

  • Prior experience using business intelligence platforms (e.g. Tableau, Sisense, Logi, Looker)

  • Prior experience with product utilization and tracking platforms (e.g Google Analytics, Pendo, Mixpanel, Heap, Segment...)

  • Experience in hybrid B2C and B2B SAAS businesses, and/or in higher education working directly with students

  • Thorough understanding of subscription-based business models

Our Benefits

  • Competitive compensation: $70,000- $90,000 depending on experience

  • Genuine flexibility in work:
    - Location: Work in the Austin office, work from home, or opt-in to our hybrid model so you can experience the best of both.
    - Hours: Work a schedule that makes sense for your life.
    - Time off: Unlimited time off lets you celebrate, relax, recharge, recover, or travel the way that works best for you.
    - Preferences: We provide funding to set up your home office space, plus you’ll pick your own laptop, and own it after a year.

  • Enterprise-level health, dental, and vision insurance: OnlineMedEd covers 100% of the premium costs for employees, plus 80% or more of dependent premiums.

  • Health and fitness perks include ClassPass credits, a wellness stipend, and virtual coaching for mental health.

Our Values

  • Selflessness: The best results happen when we put the users first, the team second, and ourselves last.

  • Lifelong learning: Monthly Lunch and Learns, weekly presentations, funding for professional development, and 1:1 coaching provide frequent opportunities to learn and grow.

  • Accountability: Take responsibility for your day without being micromanaged. We're focused on doing great work; when and how you do it is up to you.

  • Transparency: We have an open-door policy and a no-blame culture. Salary ranges are transparent to foster pay equity. We value honest communication at every level of the company.

  • Excellence: Focus on being great. Use the equipment you want, take advantage of the flexibility of unlimited as-you-need-it time off, and work when and where it makes sense. We strive to set you up for success.

Diversity In Doing Good

You'll be helping transform digital health care education, improving mobility and access for 300k+ users in 193 countries. Our team of talented employees and contractors is aligned to the same purpose and values, with the opportunity to bring our own unique strengths to our roles. Thanks to our welcoming company culture and comprehensive benefits, OnlineMedEd was ranked #5 Best Small Places to Work in 2022 by BuiltInAustin and one of the top Austin-based companies to work for overall.

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1d

B2C Brand Marketing Manager

VericastDallas, TX, USA, Remote
B2C

Vericast is hiring a Remote B2C Brand Marketing Manager

Company Description

Vericast is reimagining marketing solutions one business-to-human connection at a time. By influencing how over 120 million households eat, shop, buy, save and borrow, Vericast fuels commerce, drives economic growth and directly accelerates revenue potential for over 100,000 brands and businesses. While its award-winning portfolio of products, technology and solutions — including Illumis™, Household Connect™, Valassis Consumer Graph and Harland Clarke ChecksCXTM — are a piece of the Vericast story, its people are the true differentiators; trailblazers in data intelligence, marketing services, transaction solutions, campaign management and media delivery.

Job Description

The B2C Brand Marketing Managerwill develop and support the execution of strategies and tactics for the Save brand nationally to drive awareness, engagement and make the Save brand synonymous with smart shopping.  This is an integral role in developing the go-to-market plans and execution of the B2C shared mail brand across all channels and consumer touchpoints.  This position will partner closely with a cross-functional team including product marketing, social media, content marketing and product management as well as external content and creative partners.  The ideal candidate will possess the ability to think strategically and execute flawlessly with experience supporting and building a consumer brand. 

KEY DUTIES/RESPONSIBILITIES

•   Plan, develop and manage the Save content marketing program including the ideation, ownership and execution of the B2C editorial calendar. 20%

•   Partner with external agencies and partners to conceptualize, produce and publish compelling content to engage consumers and build the Save brand. 10%

•   Build owned and paid media plan and creative assets to support the Save.com content hub and engagement goals. 10%

•   Coordinate with social media and corporate communications teams to amplify content and identify opportunities to communicate the value of Save to consumers.10%

•   Support the development and execution of a Save digital engagement strategy from concept through ongoing management. 10%

•   Partner with a cross-functional team to develop the Save email marketing program including activation strategy, creative development, content curation and ongoing management. 10%

•   Own the Save brand guidelines, identity and governance. 10%

•   Monitor key performance metrics, report on marketing program performance and identify opportunities for optimization. 10%

•   Identify new opportunities or innovations to grow and flex the Save brand. 10%

Qualifications

•  Bachelor’s Degree in Marketing, Communications or related field (Required)

•   5+ years experience in brand marketing, content marketing, advertising or related experience.

•  Previous experience partnering with and managing relationships between agencies and/or internal creative services teams and stakeholders.

•   Experience with the creative development process and managing projects from concept through implementation.

•   Previous experience in marketing to consumers (B2C).

•   Familiarity with digital marketing, social media and email marketing a plus.

•   Self-starter with strong project management skills and excellent attention to detail.

•   Strong presentation and communication skills.

Additional Information

WHAT'S IN IT FOR YOU? Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and . A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients and our community. Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Vericast will provide reasonable accommodations for qualified individuals with disabilities by contacting us at: [email protected] EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

 #LI-KK1

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1d

Creative Copywriter

XplorAtlanta, GA, USA, Remote
agileB2CB2B

Xplor is hiring a Remote Creative Copywriter

Company Description

We’re Xplor. There’s a good chance you’ve not heard of us yet – we’re just getting going.  We’ve also just rebranded ourselves and are emerging as Xplorers.   

Xplor is a global provider of business management software, payments and value-added services that power boutique studio, gyms, fitness facilities, childcare centers and independent personal trainers across the globe. Our ambition is to empower passionate people and deliver a compelling integrated proposition to enable clients to spend more time growing their business.  After our acquisition by Advent International, and subsequent merger with Clearent, we’re excited to deliver on our value creation program to achieve our bold growth ambition.  And we’re getting ready to go big, and even more global. 

Xplor has brought together 20 different software and payment processing brands to create Fitness and Wellbeing vertical business.  Across North America Xplor currently goes to market with 7 software brands including Marianatek, Perfectmind, BrandBot, ZingFit, Xplor Studio, TrueCoach and PTMinder.  There’s more than 900 of us in the global Xplor Fitness and Wellbeing team and we’re passionate about enabling gym and studio owners, leisure centers, and personal trainers to deliver better business outcomes for themselves and their customers.

 

Job Description

We are looking to hire a great B2B or B2C content creator to write and produce various types of downloadable content and blog regularly, to expand Xplor’s digital footprint, awareness, subscribers, and leads. 

The Xplor Fitness and Wellbeing vertical is in the process of establishing an in-house agency encompassing performance marketing, creative and content services. This role is a key role within that team, bringing in-house creative and copywriting capabilities, partnering with the content manager, a designer and product marketing to concept, create, and produce engaging and effective creative assets for Xplor’s coach market segment.

The role will support the marketing team to develop creative and campaign assets that drive prospect engagement, customer acquisition and brand health metrics. The role also partners with our internal field marketing team, as well as external agencies as needed, to build content that will drive leads via performance and integrated campaign plans across channels. This role requires someone who can both take and amplify existing content, and also concept and create new content that will drive demand for our coach products. 

The role reports into the Content Manager within the North American marketing team and works alongside the Product Marketing Managers.  This is a key role within the team as it is part of a new creative and content development function, being built from the ground up, so there is a significant opportunity to put your stamp on the processes, ways of working and culture to the team.

 

Key Responsibilities

  • Drive growth through creation of engaging and effective creative assets that attract new prospects and drive customer acquisition.

  • Develop brand and campaign assets that complement brand awareness driving activity with performance driving activity.

  • Collaborate with designers, product marketers, sales professionals, and external influencers, and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience

  • Achieve KPI’s relating to customer engagement, communications effectiveness and lead gen targets.

  • Contribute to the formation of a new team, bringing energy, positivity and enthusiasm to every challenge.

  • Collaborate with the both central and regional marketing team and external partners.

  • Act as a brand ambassador for new our Coach and Ignite brands

Qualifications

Experience / Skills Required

  • 5+ years relevant creative & copywriting experience.  Portfolio to be provided.

  • Demonstrated understanding of the creative and production process and ability to collaborate with a designer, content creator and production manager.

  • Strong interpersonal, written, and verbal communication skills.

  • Demonstrate an understanding of the target customer segments.

  • Demonstrate an understanding of the brand tone and voice.

  • Knowledge and interest in fitness and training 

  • Flexible approach to work and an agile mindset

 

Experience/Skills Desired

  • Experience with SaaS products and/or solution selling is desirable

  • Previous success working in a matrix organisation and/or cross-functional environment

  • Detail-oriented with strong project management skills

  • Excellent written, verbal and presentation skills to address audiences of varying seniority and relevance

  • Be a highly professional leader and team player with a positive, can-do attitude; must be very comfortable with continuously changing opportunities and priorities.

  • Previous experience working abroad or in an international capacity in a global company

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

  • Unparalleled opportunities to learn and accelerated career development

  • A collaborative, team environment with people who truly love what they do

  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

  • Access to mental health support

  • Fully flexible work arrangements

More about us 

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services. #LI-DNI

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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1d

Head of Growth and Innovation (Work Remotely)

Contact Energy9 Brandon Street, Wellington Central, Wellington 6011, New Zealand, Remote
B2Cui

Contact Energy is hiring a Remote Head of Growth and Innovation (Work Remotely)

Company Description

Te Tākinatanga - Our Story 

Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters.  E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a mātou e whaiwhai ana i te whāinga kotahi.  Nā runga i tēnei whāinga teitei, tērā pea ka ui ake koe ki a koe anō--ka pēhea tēnei āheinga e tautoko ana i tētehi Aotearoa pai ake, Aotearoa mā ake?

Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters.  We are passionate about our mission and proud to have a tribe of people behind us working towards a common purpose.  With such an ambitious goal, you might ask yourself – how does this opportunity help support a better, cleaner NZ?

Job Description

Kōrero mō te tūranga - About the role

To support our audacious goal of becoming a leading New Zealand retailer, we have created a new opportunity in our Retail business. As our Head of Growth and Innovation, you will play a critical leadership role in reinventing the products and services that we bring to life for our customers while at the same time driving customer growth through a range of sales and retention activity.

We are looking for a leader that thrives in an environment where disruptionis rewarded. You have a non traditional view of the retail market and how B2C solutions should simplify, personalise and delight our customers, building long lasting loyalty.

You will work closely with a broad range of senior internal stakeholders to bring the innovation roadmap to life to provide a compelling offer to our customers and disrupt the paradigms of the markets we operate in. This role will have a strong point of view when it comes to a digital first approach, especially in the face of traditional sales channels and partnerships with the aim of lowering the cost of growing our customer base.

Ko wai koe - About you

You are famous for being the type of leader that doesn't believe in the impossible, in fact you revel in achieving things that others couldn't. You are a natural leader that people gravitate to for your humble approach to understanding what customers really want, your sharp commercial acumen and your broad range of experience across different categories. 

To compliment your inclusive leadership style, you are a disruptor, seeking new ideas - constantly curious about the 'why'. Your appetite for creating value to our customers through data lead insights is infectious and you have plenty of examples to share with our team that demonstrate your strengths in these areas.

Qualifications

Tā mātou e kimi nei? - What are we looking for? 

This role will not be for the faint hearted. You will be strong leader that has a proven track record in delivering growth across retail businesses with complex channel and product strategies. Your retailbackground has a focus on B2Cwhich has given you a depth of insights into how customer solutions can be translated into sales strategies that balance growth with margin delivery through a digital first model.

You will have a toolbox of stories  where you have:

  • Developed strong B2C retail solutions in volatile markets
  • Approached innovation and growth strategy with disruptionat the heart
  • That attitude of 'nothing is impossible' shines through the examples you will be able to share with us around compelling retail offerings that have changed the landscape of those respective industries
  • You understand the concept that sometimes you need to fail to succeed and can clearly articulate how you taken lessons learned to develop stronger solutions

You lean  understand the power of listening is more valuable than the power of speaking and you thrive in an environment that allows you to build a high performing team, constantly growing and developing your people. Previous experience in managing teams of proposition or services designers with a retail focus will put you well ahead in the pack.

This role is a direct report into the Chief Retail Officer and could be a future successor - therefore you are comfortable talking to customers as well as board members, with the ability to change your narrative based on your audience.

Additional Information

This role is a senior position and comes with a very specific set of skills. If we have described you and your experience - please don't delay in applying. Applications close on Friday 11th February. 

If you have any questions, please feel free to contact Alecia Thompson at [email protected]

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role. 

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1d

Senior eCommerce Trading Manager

Informa MarketsWalnut St, Philadelphia, PA, USA, Remote
B2C

Informa Markets is hiring a Remote Senior eCommerce Trading Manager

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Job Description

Closing Date: 2nd February 2022

As the Senior Trading manager, you will lead your team to deliver operational excellence at all times. The primary responsibility of this role is to deliver the Routledge.com sites financial objectives whilst also achieving non-commercial goals. Whilst ensuring the financial targets are met, conversion is the key focus, and this will drive your agenda in relation to user experience and site development requests.

Stakeholder engagement will be a key focus area, with the team providing a specialist service & knowledge to the business. You will use data, customer feedback & user activity to inform and influence other areas of the business.

What you'll be doing:

  • Deep understanding of customer behaviour and uses relevant analysis determine how we operate on site as well providing guidance for future development direction
  • Builds a team of eCommerce experts to support business with appropriate actions to drive performance
  • Owns the activity calendar - plans & executes appropriate activity, ensuring it is always up to date and published regularly
  • Challenges working practices to support & react to business requirements whilst ensuring activity is properly planned and executed
  • Reports results as required & appropriate to different stakeholders
  • Regularly review our operations and reporting and creates a process of continual review and improvement, always striving to deliver operational excellence
  • Works with operations and customer services to ensure visibility of all planned activity
  • Owns the forecasting process & leads the monthly financial reviews
  • Works with operations & logistics to ensure visibility of likely volumes and works with them to ensure SLAs are achieved
  • Understands the user experience and participates in future plans to improve the experience for our customers
  • Ensures site is always current and regionally relevant, undertaking regionally specific activity as required
  • Maintains an awareness of competitor activity
  • Trains and motivates the team to ensure no gaps in operational ability.
  • Works to get closer to customers, understanding their differing needs and ensures we support all groups and requirements.
  • Works closely with the Senior Customer Acquisition manager to ensure all activity and goals are aligned.

Qualifications

What we're looking for:

  • Experience in a commercial environment in a head office management role within a B2C environment
  • Direct experience of eCommerce sales & marketing
  • Ability to guide, lead and inspire the team
  • Ability to innovate and create new business models while simultaneously delivering on daily tasks
  • Numerate and confident with forecasting, reporting and analysis
  • Able to confidently use analytics packages like Google Analytics
  • Able to confidently use customer behaviour software packages like Content Square
  • Good awareness of general marketing principals especially around digital marketing
  • Competent user of core MS Office package
  • Experience with presenting concepts & data to varied audiences

Additional Information

What we offer in return: 

  • Competitive salary
  • Ample paid time off
  • Sick time
  • Paid parental leave
  • Life events leave; i.e. moving or wedding
  • Medical & vision benefits
  • 4 volunteering days per year
  • Day off for your birthday
  • 401(k) match
  • Flexible working schedule
  • Seasonal social and charitable events
  • Training and development

 

Additional Information:

  • You must have the right to live and work in the United States.                 
  • This role is open and remote to candidates in a commutable driving distance to either our Boca Raton, FL or Philadelphia, PA office.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

1d

Senior Customer Acquisition Manager

Informa MarketsWalnut St, Philadelphia, PA, USA, Remote
B2C

Informa Markets is hiring a Remote Senior Customer Acquisition Manager

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Job Description

Closing Date: 4th February 2022

We have an exciting opportunity for a Senior Customer Acquisition Manager to join our Marketing team.

The primary responsibility of this role is to deliver the financial objectives whilst also supporting non-commercial goals.

Whilst ensuring the financial targets are met, visits will be your primary focus, and this will drive your agenda in relation to customer engagement and actions.

As the Senior customer acquisition manager, you will lead your team to deliver operational excellence at all times.

Stakeholder engagement will be a key focus area, with the team providing a specialist service & knowledge to the business. You will use data to inform and influence other areas of the business.

What you'll be doing:

  • Builds a team of eCommerce experts to support business with appropriate actions to drive performance
  • Regularly review our operations and reporting and creates a process of continual review and improvement, always striving to deliver operational excellence
  • Supports the activity calendar - plans & executes appropriate activity. Ensuring the planned activity drives customer numbers to the sites.
  • Supports the business with its journey to be ever more optimised for organic search traffic
  • Challenges working practices to support & react to business requirements whilst ensuring activity is properly planned and executed
  • Be active with the referrers channel to understand where out traffic comes from and ensure it remains relevant and is growing
  • Reports results as required & appropriate to different stakeholders
  • Plans and undertakes marketing activity to support Amazon business
  • Grow the affiliate channel performance. Ensuring we achieve the right balance between publishers and that activity is profitable.
  • Maintains an awareness of competitor activity
  • Works closely with the Senior eComm Trading manager to ensure all activity and goals are aligned.

Qualifications

What we're looking for:

  • Experience in a commercial environment in a head office management role within a B2C environment
  • Direct experience of eCommerce sales & marketing
  • Numerate and confident with forecasting, reporting and analysis
  • Able to confidently use analytics packages like Google Analytics
  • Able to confidently use customer behaviour software packages like Content Square
  • Good awareness of general marketing principals especially around digital marketing
  • Experience with presenting concepts & data to varied audiences
  • Ability to innovate and create new business models while simultaneously delivering on daily tasks
  • Flexible approach and embraces change
  • Approaches tasks with energy and drive and sees things through to delivery
  • The ability to work independently and pro-actively, with awareness of when to need to delegate tasks
  • Consultative skills and the ability to influence
  • Ability to create and maintain positive and effective relationships within the Ecommerce team and other internal colleagues
  • A willingness to listen and accommodate other viewpoints where necessary, and to develop and adapt
  • Ability to guide, lead and inspire the team

Additional Information

What we offer in return: 

  • Competitive salary
  • Ample paid time off
  • Sick time
  • Paid parental leave
  • Life events leave; i.e. moving or wedding
  • Medical & vision benefits
  • 4 volunteering days per year
  • Day off for your birthday
  • 401(k) match
  • Flexible working schedule
  • Seasonal social and charitable events
  • Training and development

Additional Information:

  • You must have the right to live and work in the United States.                 
  • This role is open and remote to candidates in a commutable driving distance to either our Boca Raton, FL or Philadelphia, PA office.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

2d

Senior Manager, UX/UI Design

FreshworksSan Mateo, CA, USA, Remote
figmasketchB2CB2BDesignUI/UX designmobileuiUX

Freshworks is hiring a Remote Senior Manager, UX/UI Design

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and support their customers for life. Freshworks products help business support employees so they can better serve their customers. Our products are ready to go, easy to use, and offer a quick return on investment.

Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales CRM (Intuitive fully-integrated CRM and marketing automation), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

More than 50,000 businesses, including Discover, Honda, Hugo Boss, Klarna, Manchester United, Puma, and TaylorMade, trust Freshworks to increase their customer’s lifetime value. In addition, Freshworks has received numerous accolades, ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work list. 

Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 offices to serve our customers throughout the world. Freshworks is backed by the world's leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management. For more information visit www.freshworks.com.

Job Description

Freshworks is seeking UI/UX Design Lead who is self-driven, compassionate, and ambitious, with a consistent track record of creating innovative UI, and frictionless UX journeys for web and digital. The ideal candidate will help define and evolve the web experiences by taking a user-centric, research-based approach to problem solving. Reporting to the Creative Director of Global Digital Experience, you will have a tremendous impact across the entire digital ecosystem of Freshworks by creating experiences that maximizes engagement, tells the transformative stories of our products, grows the marketing pipeline, and amplifies our brand. You will help translate business goals into frictionless UX while building trust and engagement with internal partners and stakeholders.

 

Provide strong UX/UI design leadership

●      Challenge the status quo, champion bold ideas, and inspire ongoing innovation.

●      Help drive creation, and evolution of digital design system, UX/UI patterns, and templates

●      Use a metrics and research-driven approach to analyze, create, and evangelize design and experience strategy to internal and external partners

 

Improve Web Conversions

●      Simplify and optimize web journeys to increase Free Trial conversion rates

●      Nurture leads more effectively with personalized web, email, and social media journeys

●      Provide trustworthy, facts-rich content to engage, persuade leads to take action

 

Additional Responsilibities: 

●      Design simple, data-driven, responsive, and accessible web experiences that will delight Freshworks’ users

●      Help build a design system for dotcom from the ground up, including the creation of UX patterns, sticker sheets, UI components, interaction models, animations, and documentation in collaboration with development team

●      Partner with content strategy, research, and analytics to continually optimize and evolve the design and template system

●      Foster UX Partnerships to effectively partner with Strategy, Business Owners, User Research, Localization & Translation, Development, Analytics, and Brand teams located in India, US, and around the globe

●      Collaborate with internal and external partners to discover user needs through research, data and/or insights and address them via actionable high-quality web UX

●      Be an advocate of user-centered design principles and articulate design rationale and share insight into design solutions

●      Collaborate closely with visual design, copywriting, animation, illustration, photography and video to infuse design strategy with breakthrough artwork and content

●      Provide support to strategists and researchers to create personas, journeys, mental models, and other design thinking artifacts and to SEO, analytics, and campaign teams to optimize the user experience across multiple digital touchpoints

●      Stay up to date with latest design and technology trends, and propose new ways to elevate our design process and systems

●      Mentor and collaborate with other designers, strategists, and researchers

 

Qualifications

●      8+ years of experience in designing websites as well as developing and applying digital  design systems

●      Expertise in designing for web, email, and apps across mobile, tablet, and desktop

●      Command of design and presentation tools like Figma, Sketch, InVision, Miro, Keynote, PowerPoint

●      Passion for designing beautiful, usable, and accessible web experiences

●      Ability to articulate design strategy, rationale, perspective, and present design concepts to partners in various organizations and levels

●      Strong understanding of UX processes and usability principles

●      Ability to juggle multiple priorities simultaneously while effectively managing timelines and delivering quality work on-time

●      Demonstrated ability to be a self-starter who takes initiative and thrives in a fast-moving, results-driven environment

●      Ability to provide mentorship and guidance to junior designers on the team

●      Bachelor’s degree in related field or equivalent professional experience

●      An impressive portfolio demonstrating relevant experience

Additional Requirements:

●      Proven ability to thrive in a deadline driven, fast-paced environment and be highly organized and detail-oriented.

●      Excellent communication and presentation skills.

●      Comfortable receiving and delivering constructive feedback.

●      Intellectually curious. Ability to think big – constantly pushing boundaries and elevating the expectations of what’s possible.

●      A blend of both B2B and B2C marketing experience is highly preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

See more jobs at Freshworks

Apply for this job

2d

Senior Engineering Manager

RenaissanceRemote, United States, REMOTE, United States, Remote
remote-firstB2CelasticsearchmysqlkubernetesAWSNode.jsPHP

Renaissance is hiring a Remote Senior Engineering Manager

Company Description

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US.

Job Description

Nearpod is looking for an Engineering Leader to help establish and grow our Platform and Growth pillars.
You’ll work closely with our VP of Engineering and Product leaders to build out our team, provide technical guidance, and make sure we are well positioned for future challenges. Now more than ever, classroom communities need to stay connected. Help build the technology that fuels connection, and enhances collaborative activities on one seamless learning experience.
Nearpod is an award-winning educational technology company that empowers teachers to create engaging and inspiring learning experiences for students. By combining access to digital lessons, interactive features like Virtual Field Trips and 3D objects initiatives, and real-time assessments. Nearpod has become a leader with licenses in approximately 1,000 districts - and a teacher favorite - in teaching and learning, at scale.
Since its launch in 2012, Nearpod has seen wide adoption in the K-12 market; currently, over 100,000 teachers and three million students use Nearpod every school day. Nearpod has broken out from the ed-tech pack by proving it can monetize a free, direct-to-teacher and B2C model through meaningful upgrades to individual schools and district wide licenses.

Our Ideal Candidate:
Reporting to the VP of Engineering, this Sr. Engineering Manager

  • Lead teams of engineers in both the US and Argentina
  • Hire, Grow, and Cultivate skills and manage team performance
  • Guide individuals in career progression, promotions, and performance improvement
  • Provide technical guidance and ensure we build the right architecture for our future
  • Partner with Product to make sure staffing is well balanced towards our goals
  • Build and optimize our engineering capacity and processes for coming challenges
  • Champion engineering and operational excellence, establishing metrics and processes for regular assessment and improvement
  • Encourage a data-driven and continuous improvement culture to improve the efficiency, scalability, stability, and security of products
  • Budgeting and vendor selection for product development and platform management

Qualifications

  • Love growing and leading SaaS engineering teams
  • Have an engineering background in SaaS and an understanding of performance, scalability, and reliability
  • Effectively be able to lead software developers in a tech stack comprised of AWS, Kubernetes, MySQL, Elasticsearch, Redis, PHP, Node.js, and React
  • Be practical and assess trade-offs to meet short term challenges while actively laying the foundation for our future
  • Ability to make technical decisions with the lens of what is best for a fast-growing startup whose adding thousands of new customers daily
  • Enjoy working and managing in a 100% remote environment - we have engineers across the US, as well as remote teams in Latin America
  • Ideally prior experience with a fast-paced, high-growth technology or startup company
  • Skilled at implementing and optimizing software engineering and product development methodologies and processes

About You:

  • Emotionally intelligent and able to build strong trust with leaders and engineers of diverse backgrounds and situations at all levels
  • Deeply responsible and accountable with strong attention to detail
  • Collaborative, marked by transparency and flexibility, with a commitment to building strong and diverse teams
  • An exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed
  • Comfortable with ambiguity and constant change, nimble and responsive in the short-term while driving progress on longer-term initiatives

Additional Information

Employment Requirements: Must be authorized to work in the U.S. without restrictions
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

See more jobs at Renaissance

Apply for this job

2d

Middle Front-end (React) developer (1)

AUTODOCHoholia St, Odesa, Odes'ka oblast, Ukraine, 65000, Remote
B2CB2BmobileazureuiapidockertypescriptcssAWSjavascriptbackend

AUTODOC is hiring a Remote Middle Front-end (React) developer (1)

Company Description

Want to gain invaluable experience and become part of a large international team? Join AUTODOC! We are a team of more than 4,000 specialists from Germany, Poland, Ukraine, Moldova, and Russia. We love cars and everything related to them, and we work in e-commerce. In 2008, our team started the business with several dozen parts positions, and today we sell about 3.7 million products for 166 car brands. We are real friends with clients from 27 EU and EEA countries. As of 2020, our customer base has reached 5.3 million active B2C and B2B clients. We are dedicated to working, and so we expect our revenue to exceed €1.0 billion.

About the Project: This position is a part of the IT department that consists of more than 300 people. The department accompanies the entire business and works with high-load projects of various directions, including logistics, retail, marketing, processing, automated warehouses, mobile and web development. And the IT team loves it! Moreover, everything rests on this team. We have both successfully released projects and R&D ones. Want to be a cool IT professional who creates a real product? Join our team of winners!

Job Description

AUTODOC is looking for a Middle Front-end developer who will help to create an independent, unitized, and automated system for drop-shipping suppliers. 

You will:

  • Develop new product interfaces
  • Extend and debug existing, implement new platform components
  • Grow and maintain technical excellence of the team by using the best possible approaches and engineering practices

Qualifications

Requirements
- 3+ years in fronted development
- 3+ years of experience with HTML, CSS, Sass/SCSS, PostCSS, CSS Modules, CSS-in-JS and markup
- 2+ years of experience with ReactJS. Popular libraries and best practices.
- 1+ years of experience with JavaScript + TypeScript;
- 2+ years of experience with Mobx/Redux(saga, observable)/Apollo/GraphQL/RxJS;
- 1+ years with API's RESTful, Websockets, JSON, other
- 1+ years in implementing tests unit/end2end using Jest/Playwright/Cypess/Cucumber;
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with storybook and creating ui-kits
- Experience with SSR or NextJS
- Experience with CI/CD (pipelines, configs)
- Experience with Docker
- Following and improving project conventions (architecture approach, code style, best practices)
- Great attention to detail and a strive to write high-performance, solid, reusable, and well tested TS code

Will be a plus:
- Experience with Backend (Nest, Express, Node, Monolithic, Microservices)
- Experience with Cloud (AWS, GCL, Azure etc)

Additional Information

We offer:
For your professional growth

  • Only innovative projects and advanced technologies  
  • Complete freedom for bright ideas and bold decisions  
  • Work in the international team of professionals willing to share their experience  
  • Ability to switch to another project that is interesting for you  
  • Professional growth: free external and internal professional training courses and certifications  
  • Paid business trips and payment for participation in conferences  
  • Paid corporate language classes (English, German, Polish)

For your convenience

  • Work on your terms — you can work remotely and choose a flexible schedule  
  • Paid vacation days, 3 days off, national holidays, and unlimited sick leave  
  • Friendly team buildings, cool corporate events with  
  • Corporate wellness activities with colleagues  
  • Corporate gifts on the first working day, birthday, anniversary of work, birth of a child  
  • AUTODOC discount program


Each of us can confidently say that working at AUTODOC has become one of the turning points in life. We are always open to interesting people with a decent background who are ready to teach and learn. Send us your CV, and maybe AUTODOC will happen in your life, too!

See more jobs at AUTODOC

Apply for this job

2d

Middle/Senior Front-end (React) developer (3)

AUTODOCHoholia St, Odesa, Odes'ka oblast, Ukraine, 65000, Remote
B2CB2BmobileazureuiapidockertypescriptcssAWSjavascriptbackend

AUTODOC is hiring a Remote Middle/Senior Front-end (React) developer (3)

Company Description

Want to gain invaluable experience and become part of a large international team? Join AUTODOC! We are a team of more than 4,000 specialists from Germany, Poland, Ukraine, Moldova, and Russia. We love cars and everything related to them, and we work in e-commerce. In 2008, our team started the business with several dozen parts positions, and today we sell about 3.7 million products for 166 car brands. We are real friends with clients from 27 EU and EEA countries. As of 2020, our customer base has reached 5.3 million active B2C and B2B clients. We are dedicated to working, and so we expect our revenue to exceed €1.0 billion.

About the Project: This position is a part of the IT department that consists of more than 300 people. The department accompanies the entire business and works with high-load projects of various directions, including logistics, retail, marketing, processing, automated warehouses, mobile and web development. And the IT team loves it! Moreover, everything rests on this team. We have both successfully released projects and R&D ones. Want to be a cool IT professional who creates a real product? Join our team of winners!

Job Description

AUTODOC is looking for a Senior Front-end developer who will help to build from scratch  CRM system for b2b orders. 

You will:

  • Make architecture decision and choose technical stack
  • Develop new product interfaces
  • Extend and debug existing, implement new platform components
  • Grow and maintain technical excellence of the team by using the best possible approaches and engineering practices

Qualifications

Requirements
- 3+/5+ years in fronted development
- 3+/5+ years of experience with HTML, CSS, Sass/SCSS, PostCSS, CSS Modules, CSS-in-JS and markup

- 2+/3+ years of experience with ReactJS. Popular libraries and best practices.
- 1+/3+ years of experience with JavaScript + TypeScript;
- 2+/3+ years of experience with Mobx/Redux(saga, observable)/Apollo/GraphQL/RxJS;
- 1+/3+ years with API's RESTful, Websockets, JSON, other
- 1+/2+ years in implementing tests unit/end2end using Jest/Playwright/Cypess/Cucumber;
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with storybook and creating ui-kits
- Experience with SSR or NextJS
- Experience with CI/CD (pipelines, configs)
- Experience with Docker
- Following and improving project conventions (architecture approach, code style, best practices)
- Great attention to detail and a strive to write high-performance, solid, reusable, and well tested TS code

Will be a plus:
- Experience with Backend (Nest, Express, Node, Monolithic, Microservices)
- Experience with Cloud (AWS, GCL, Azure etc)

Additional Information

We offer:
For your professional growth

  • Only innovative projects and advanced technologies  
  • Complete freedom for bright ideas and bold decisions  
  • Work in the international team of professionals willing to share their experience  
  • Ability to switch to another project that is interesting for you  
  • Professional growth: free external and internal professional training courses and certifications  
  • Paid business trips and payment for participation in conferences  
  • Paid corporate language classes (English, German, Polish)

For your convenience

  •  Work on your terms — you can work remotely and choose a flexible schedule  
  • 20 paid vacation days, 3 days off, national holidays, and unlimited sick leave  
  • Friendly team buildings, cool corporate events with  
  • Corporate wellness activities with colleagues  
  • Corporate gifts on the first working day, birthday, anniversary of work, birth of a child  
  • AUTODOC discount program


Each of us can confidently say that working at AUTODOC has become one of the turning points in life. We are always open to interesting people with a decent background who are ready to teach and learn. Send us your CV, and maybe AUTODOC will happen in your life, too!

See more jobs at AUTODOC

Apply for this job

2d

Middle Front-end (React) developer (2)

AUTODOCHoholia St, Odesa, Odes'ka oblast, Ukraine, 65000, Remote
B2CB2BmobileazureuiapidockertypescriptcssAWSjavascriptbackend

AUTODOC is hiring a Remote Middle Front-end (React) developer (2)

Company Description

Want to gain invaluable experience and become part of a large international team? Join AUTODOC! We are a team of more than 4,000 specialists from Germany, Poland, Ukraine, Moldova, and Russia. We love cars and everything related to them, and we work in e-commerce. In 2008, our team started the business with several dozen parts positions, and today we sell about 3.7 million products for 166 car brands. We are real friends with clients from 27 EU and EEA countries. As of 2020, our customer base has reached 5.3 million active B2C and B2B clients. We are dedicated to working, and so we expect our revenue to exceed €1.0 billion.

About the Project: This position is a part of the IT department that consists of more than 300 people. The department accompanies the entire business and works with high-load projects of various directions, including logistics, retail, marketing, processing, automated warehouses, mobile and web development. And the IT team loves it! Moreover, everything rests on this team. We have both successfully released projects and R&D ones. Want to be a cool IT professional who creates a real product? Join our team of winners!

Job Description

AUTODOC is looking for a Middle Front-end developer who will help to create an independent, unitized, and automated system for drop-shipping suppliers. 

You will:

  • Develop new product interfaces
  • Extend and debug existing, implement new platform components
  • Grow and maintain technical excellence of the team by using the best possible approaches and engineering practices

Qualifications

Requirements
- 3+ years in fronted development
- 3+ years of experience with HTML, CSS, Sass/SCSS, PostCSS, CSS Modules, CSS-in-JS and markup
- 2+ years of experience with ReactJS. Popular libraries and best practices.
- 1+ years of experience with JavaScript + TypeScript;
- 2+ years of experience with Mobx/Redux(saga, observable)/Apollo/GraphQL/RxJS;
- 1+ years with API's RESTful, Websockets, JSON, other
- 1+ years in implementing tests unit/end2end using Jest/Playwright/Cypess/Cucumber;
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with storybook and creating ui-kits
- Experience with SSR or NextJS
- Experience with CI/CD (pipelines, configs)
- Experience with Docker
- Following and improving project conventions (architecture approach, code style, best practices)
- Great attention to detail and a strive to write high-performance, solid, reusable, and well tested TS code

Will be a plus:
- Experience with Backend (Nest, Express, Node, Monolithic, Microservices)
- Experience with Cloud (AWS, GCL, Azure etc)

Additional Information

We offer:
For your professional growth

  • Only innovative projects and advanced technologies  
  • Complete freedom for bright ideas and bold decisions  
  • Work in the international team of professionals willing to share their experience  
  • Ability to switch to another project that is interesting for you  
  • Professional growth: free external and internal professional training courses and certifications  
  • Paid business trips and payment for participation in conferences  
  • Paid corporate language classes (English, German, Polish)

For your convenience

  •  Work on your terms — you can work remotely and choose a flexible schedule  
  • 20 paid vacation days, 3 days off, national holidays, and unlimited sick leave  
  • Friendly team buildings, cool corporate events with  
  • Corporate wellness activities with colleagues  
  • Corporate gifts on the first working day, birthday, anniversary of work, birth of a child  
  • AUTODOC discount program


Each of us can confidently say that working at AUTODOC has become one of the turning points in life. We are always open to interesting people with a decent background who are ready to teach and learn. Send us your CV, and maybe AUTODOC will happen in your life, too!

See more jobs at AUTODOC

Apply for this job

2d

Middle/Senior Front-end (React) developer (4)

AUTODOCHoholia St, Odesa, Odes'ka oblast, Ukraine, 65000, Remote
B2CB2BmobileazureuiapidockertypescriptcssAWSjavascriptbackend

AUTODOC is hiring a Remote Middle/Senior Front-end (React) developer (4)

Company Description

Want to gain invaluable experience and become part of a large international team? Join AUTODOC! We are a team of more than 4,000 specialists from Germany, Poland, Ukraine, Moldova, and Russia. We love cars and everything related to them, and we work in e-commerce. In 2008, our team started the business with several dozen parts positions, and today we sell about 3.7 million products for 166 car brands. We are real friends with clients from 27 EU and EEA countries. As of 2020, our customer base has reached 5.3 million active B2C and B2B clients. We are dedicated to working, and so we expect our revenue to exceed €1.0 billion.

About the Project: This position is a part of the IT department that consists of more than 300 people. The department accompanies the entire business and works with high-load projects of various directions, including logistics, retail, marketing, processing, automated warehouses, mobile and web development. And the IT team loves it! Moreover, everything rests on this team. We have both successfully released projects and R&D ones. Want to be a cool IT professional who creates a real product? Join our team of winners!

Job Description

AUTODOC is looking for a Senior Front-end developer who will help to build from scratch an Admin Panel and CRM system for b2b orders. 

You will:

  • Make architecture decision and choose technical stack
  • Develop new product interfaces
  • Extend and debug existing, implement new platform components
  • Grow and maintain technical excellence of the team by using the best possible approaches and engineering practices

Qualifications

Requirements
- 3+/5+ years in fronted development
- 3+/5+ years of experience with HTML, CSS, Sass/SCSS, PostCSS, CSS Modules, CSS-in-JS and markup

- 2+/3+ years of experience with ReactJS. Popular libraries and best practices.
- 1+/3+ years of experience with JavaScript + TypeScript;
- 2+/3+ years of experience with Mobx/Redux(saga, observable)/Apollo/GraphQL/RxJS;
- 1+/3+ years with API's RESTful, Websockets, JSON, other
- 1+/2+ years in implementing tests unit/end2end using Jest/Playwright/Cypess/Cucumber;
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with storybook and creating ui-kits
- Experience with SSR or NextJS
- Experience with CI/CD (pipelines, configs)
- Experience with Docker
- Following and improving project conventions (architecture approach, code style, best practices)
- Great attention to detail and a strive to write high-performance, solid, reusable, and well tested TS code

Will be a plus:
- Experience with Backend (Nest, Express, Node, Monolithic, Microservices)
- Experience with Cloud (AWS, GCL, Azure etc)

Additional Information

We offer:
For your professional growth

  • Only innovative projects and advanced technologies  
  • Complete freedom for bright ideas and bold decisions  
  • Work in the international team of professionals willing to share their experience  
  • Ability to switch to another project that is interesting for you  
  • Professional growth: free external and internal professional training courses and certifications  
  • Paid business trips and payment for participation in conferences  
  • Paid corporate language classes (English, German, Polish)

For your convenience

  •  Work on your terms — you can work remotely and choose a flexible schedule  
  • 20 paid vacation days, 3 days off, national holidays, and unlimited sick leave  
  • Friendly team buildings, cool corporate events with  
  • Corporate wellness activities with colleagues  
  • Corporate gifts on the first working day, birthday, anniversary of work, birth of a child  
  • AUTODOC discount program


Each of us can confidently say that working at AUTODOC has become one of the turning points in life. We are always open to interesting people with a decent background who are ready to teach and learn. Send us your CV, and maybe AUTODOC will happen in your life, too!

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3d

Head of Marketing

Bachelor's degreeB2CB2Bc++

OnlineMedEd is hiring a Remote Head of Marketing

OnlineMedEd’s purpose is to change how education is approached, delivered, and learned. We leverage education, technology, and research together to drive it all forward. Our philosophy is simple: medical knowledge belongs to no one, so medical education should be accessible to everyone. So we made a quality baseline education available to the world, for free. Today, we are one of the most widely used medical education platforms globally, playing a key role in creating the next generation of health care professionals. Equipped with enhanced knowledge, reasoning skills, and empathy, this generation of doctors is improving the lives of millions of patients.

To help us pursue this mission, we are looking for a full-time Head of Marketing to lead and manage a cross-functional marketing team that will help transform digital healthcare education on a global scale. As a candidate, you:

  • are focused on user-centric strategies that consider a complex user journey that reaches beyond formal curriculum.
  • understand the need to consistently show the user value.
  • are thrilled to amplify user advocates to advance the educational mission.
  • have technical proficiency in each area of a marketing department.
  • have a knack for identifying and developing talent.
  • are a thoughtful team leader capable of developing both strategic and tactical initiatives.
  • are results driven and focused on building an organization that not only meets, but exceeds measurable results.
  • are ready to apply your expertise in a growing, purpose-driven organization.

This position will report to the Chief Creative Officer.

Why You'll Love Working with Us

You'll be helping transform digital health care education, improving mobility and access for 300k+ users in 193 countries. Our team of talented employees and contractors is aligned to the same purpose and values, with the opportunity to bring our own unique strengths to our roles. Thanks to our welcoming company culture and comprehensive benefits, OnlineMedEd was ranked #5 Best Small Places to Work in 2022 by BuiltInAustin and one of the top Austin-based companies to work for overall.

What You'll Do

The head of marketing is responsible for leading the marketing department while demonstrating our core values and advancing the mission of the company. Success will be defined through five key objectives:

1) Drive brand positioning through the development and execution of brand marketing strategies that inform broad tactical executions. Refine the brand position, define positioning goals, and manage tactical implementation of the strategic vision.

2) Understand and contextualize audience behavior and product value propositions as well as technological and cultural trends to develop clear and actionable strategy recommendations.

3) Oversee performance marketing, including all media planning and buying, campaign execution, and strategy. Own customer acquisition and generate demand through data-driven efforts and brand campaigns.

4) Implement marketing technology platforms/solutions, leverage consumer research, and integrate third party data to enhance and streamline campaign execution and optimization.

5) Develop and optimize multi-touch attribution models for lead nurturing and lead generation.

These objectives will be achieved by leading and empowering a high-performing team of marketers that will work together toward a shared vision. The role will work with company leadership to facilitate cross-functional collaboration while also highlighting marketing-specific metrics that have a direct impact on company user and revenue goals.

Qualifications You'll Need

  • 10+ years in marketing with at least 3 years of management experience
  • Expertise in establishing clear and effective metrics and applying a measurement mindset to marketing strategy
  • Experience building and owning an integrated marketing framework and messaging strategy, and communicating and socializing it to the entire organization
  • Proven track record of utilizing both digital and offline channels and tools to build a brand, member base, and community-driven business growth
  • Comfort in budget management and forecasting
  • Experience in people and process leadership, building teams and functions
  • Embracing leading by example, being hands on as required
  • Servant leadership practice
  • An analytical eye for performance and motivation
  • Bachelor's degree in a relevant field

Skills and Experience That Will Help

  • Agency and/or startup experience in a rapidly evolving environment
  • An appreciation for the creative and scientific components of marketing
  • A strong understanding of the similarities and differences of B2B and B2C needs
  • Familiarity with healthcare and/or higher ed niche audiences
  • International marketing exposure

Our Benefits

  • Competitive compensation: $175,000- $250,000 on target earnings depending on experience
  • Genuine flexibility in work:
    - Location: Work in the Austin office, work from home, or opt-in to our hybrid model so you can experience the best of both.
    - Hours: Work a schedule that makes sense for your life.
    - Time off: Unlimited time off lets you celebrate, relax, recharge, recover, or travel the way that works best for you.
    - Preferences: We provide funding to set up your home office space, plus you’ll pick your own laptop, and own it after a year.
  • Enterprise-level health, dental, and vision insurance: OnlineMedEd covers 100% of the premium costs for employees, plus 80% or more of dependent premiums.
  • Health and wellness perks include ClassPass credits, gym membership reimbursements, and virtual coaching for mental health.

Our Values

  • Selflessness: The best results happen when we put the users first, the team second, and ourselves last.
  • Lifelong learning: Monthly Lunch and Learns, weekly presentations, funding for professional development, and 1:1 coaching provide frequent opportunities to learn and grow.
  • Accountability: Take responsibility for your day without being micromanaged. We're focused on doing great work; when and how you do it is up to you.
  • Transparency: We have an open-door policy and a no-blame culture. Salary ranges are transparent to foster pay equity. We value honest communication at every level of the company.
  • Excellence: Focus on being great. Use the equipment you want, take advantage of the flexibility of unlimited as-you-need-it time off, and work when and where it makes sense. We strive to set you up for success.

Diversity In Doing Good

You'll be helping transform digital health care education, improving mobility and access for 300k+ users in 193 countries. Our team of talented employees and contractors is aligned to the same purpose and values, with the opportunity to bring our own unique strengths to our roles. Thanks to our welcoming company culture and comprehensive benefits, OnlineMedEd was ranked #5 Best Small Places to Work in 2022 by BuiltInAustin and one of the top Austin-based companies to work for overall.

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Gateway Recruiting, INC. is hiring a Remote Senior Manager, Analytics and Strategy Manager

Job Description:

Purpose of the Job Support-numbers has driven decision-making across commercial/overall business.  This position will lead key projects supporting global business success such as Strategic Planning.

Tasks & Responsibilities:  

  • Business Strategic Planning, Commercial Strategy & Pricing, Global market models, and supporting and driving (where applicable) Marketing initiatives.
  • Commercial Strategy and Excellence / Commercial Strategy and Excellence Lead
  • Lead Annual Business strategic planning process. 
  • Aligning on the overall process and strategy with VP of Marketing, Division President, and with other key leaders from business Sr. Leadership Team. 
  • Lead the process and engagement across subject matter experts across functions in order to perform the necessary analysis and create strategies that roll up to a final plan. 
  • Lead Commercial strategy and Pricing
  • Lead Competitive Intelligence process development to identify, analyze, and evaluate market opportunities with strong potential for customer/consumer value creation and provide the framework for evaluation
  • Maintain view of the competitive market and product-market fit
  • Lead efforts with the Franchise Leadership Teams to drive a strong product roadmap, by aggregating and analyzing competitive actions and providing Competitive strategies.
  • Use competitive intelligence analyses to provide strategic insights and recommendations at PSG for product-market fit assessments of product roadmap
  • Develop Global Market and competitive pricing strategy
  • Understand the market and competitive pricing trends and work with cross-geo and external best practices to drive increased pricing strategy on a global basis.
  • Spearhead creation and measurement of commercial excellence metrics to help identify key trends relating to commercial success (financial data to put together simple tracking reports). This data will focus but will not be limited to tracking pricing among various global geographies and market segments. 
  • Assess internal and external data sources to represent AB performance relative to the market and key competitors both in terms of acute and long-term performance. 
  • Be responsible for all Investor Relations business analysis and inputs in line with Finance leadership.
  • Lead and support Marketing initiatives
  • Promote and mentor other marketing personnel as they drive revenue and business forecasting relating to new products and other commercial initiatives.
  • Manage functional metrics and drive assessment of key marketing initiatives – Own L2 Daily Management process for Marketing and ensure that each Marketing subfunction is appropriately tracking actions and measuring success with appropriate metrics. 
  • Work with Marketing subfunctions to understand how marketing initiatives/investments affect both B2B and B2C funnel advancement.  This will involve working with CRM, market development, and Product Management teams​​​​​​.

Qualifications/Experience:

  • Basic Education    
    • BS    
  • Further Education    
    • MS / MBA / PhD      
  • Work Experience   
    • 5-10 years  

Social Competencies       

  • Strong demonstrated communications ability, experience and comfort communicating to executive audiences
  • Strong natural curiosity with demonstrated ability to quickly learn and come to speed with new responsibilities and material      

Professional Competencies       

  • Class 3 implantable device experience a must, ideally brings both commercial and technical experience
  • Demonstrated experience in analytical roles such as consulting or other strategy-oriented jobs

 

 

 

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5d

Director of Government Sales

Steady PlatformNew York, NY Remote
B2CB2B

Steady Platform is hiring a Remote Director of Government Sales

Location: Remote

About Steady

The company was founded in 2017 and is a venture-backed Fintech business.

Steady puts tools into the hands of American workers to help them solve their increasing income challenges caused by wages not keeping up with costs of living, the reduction of available work hours at employers due to their driving efficiencies, and future job loss due to automation. Steady makes it easier than ever for workers to fill their income gaps, gain insights into their income, and improve their overall financial well-being. Steady has over 4 million members. Steady began as an advocate for the millions who are changing the way America works. Then they built a platform that helps their millions of members increase their income and enhance their financial wellbeing. Their products have both a B2B and B2C considerations, and a few examples are called out below.

  • Income Intelligence product, which crunches years of historical income data to show members their income trends, personalized job listings, and other opportunities to earn more. This product has raised members average income by over $5,500 per year.
  • Income Verifier product, which utilizes proven and scaled income intelligence data to alleviate the financial and clerical burden of vetting unemployment claims for fraud, and qualification by income level for SNAP, Medicaid and other public sector benefits. This is sold to government (fed, state, local) that require real time access to verified workers’ earnings data - including 1099 income.

The company has two core divisions.

First, is our consumer division which has over 4 million members who we help to secure jobs, increase their incomes and provide needed financial advice and guidance.

Second, our government division serves State Agencies like Labor, Health and Housing with income data on the growing segment of 1099 and Mixed Earner workers. This data is used for Income Verification for all benefit programs such as Unemployment Insurance, Medicaid, SNAP, Emergency Rental Assistance and others.

Opportunity Overview

This addressable market is incredibly large 110M American workers that are categorized as low to moderate income. This massive community needs the tools to solve challenges caused by wages not keeping up with costs of living, the reduction of available work hours, and future job loss due to automation. Many are forced to supplement with gig work (or take gig jobs as their full-time employment). This creates complexities when providing easily verifiable income documents. This verification is required at times to get approved for life-saving unemployment and other government benefits/services that keep workers and their families fed, housed, and supported. Government benefit agencies require income verification for programs such as unemployment benefits, Medicaid, SNAP, and school lunch programs. Even if not supplementing with a gig economy job, Steady’s platform helps their member gain insights into their income and improve their overall financial well-being.

Joining Steady at this stage presents the ideal opportunity to help steer a high-growth business within an industry that is ripe for disruption.


Position Overview

As Sales Manager of Public Sector, you will be responsible for building and executing cohesive, well-planned sales strategies with the goal of driving revenue from Steady’s enterprise products and data from state benefits agencies. The main area of focus will be the sizable growth opportunity from newly introduced DTC subscription service – selling to government Workforce Agencies. Subscription revenue streams with Income Intelligence for public sector benefits qualification represent sizable growth and recurring revenue sources.

A well-planned and -executed go to market strategy for Steady is the core goal, measured by increased revenue across new and existing customers.

Core Responsibilities

  • Identify key government agencies and personnel to reach out to and establish relationships with to close new logo sales
  • Sales management, including pipeline management, sales metrics management, and sales performance communication to Chief Client Officer
  • Work with customers and executive leadership to further define and refine pricing schedules)
  • Set and conduct well-prepared virtual meetings with decision makers; get results by asking appropriate questions to prospects and take advantage of opportunities to create value and meet client needs
  • Monitor trends about benefit programs such as Medicaid, SNAP and unemployment insurance to make informed decisions about the value proposition of our technology
  • Proven ability to close large transactions (seven+ figures) and consistent achievement against Quota
  • Research, manage and execute on business development opportunities
  • Attend sales and trade shows to develop new business prospects within our target state agencies

Requirements

  • 10+ years of sales public sector selling experience
  • Experience in selling tech, data or coming from a system integrator or consulting firm
  • Candidate should be driven, ambitious and results oriented
  • Candidate should have excellent communication skills and be well organized
  • Negotiation, planning, and problem-solving skills that demonstrate top-notch leadership and professionalism
  • Strong Communication Skills & Attention to Detail – You can effectively and concisely communicate with, motivate and inspire prospects in-person as well as virtually via phone and email

Steady, Platform Inc. (Steady) is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Steady accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Steady employees, Steady hiring manager, or send to any Steady facility. Steady is not responsible for any fees or charges associated with unsolicited resumes.


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5d

Brand Communications Lead (Copyediting)

WeeCareLos Angeles, CA Remote
B2CB2BDesign

WeeCare is hiring a Remote Brand Communications Lead (Copyediting)

WeeCare is the largest childcare network in America, and a fast-growing Los Angeles-based startup making childcare affordable and accessible to all families. Backed by top investors and VCs, we're helping caregivers and educators start and run their own home daycares while also helping parents find the best childcare options available.

WeeCare is looking for a Brand Communications Lead (Copyediting) who wants to make a significant impact in the childcare industry through technology. As a vital member of the team, you will strive to:

  • Craft and maintain WeeCare’s brand voice across all channels by working collaboratively with the marketing team and cross functionally to ensure a consistent, integrated brand perception and customer experience
  • Build a deep understanding of WeeCare customer and client segments, needs, and the problems we are solving in childcare (both B2C and B2B)
  • Write, edit, and proofread marketing content for multiple audiences across various platforms (mediums include: email, blog posts, articles, company website, social media, digital marketing content, RFPs, press releases/public relations materials, and other marketing-related materials)
  • Be the final set of eyes on customer-facing copy projects
  • Collaborate with members of the team to review and provide feedback on content-based work to uphold quality of work and help our team continue to improve their communication
  • Work quickly to meet deadlines and unblock other departments or members of the marketing team while often juggling multiple assignments simultaneously
  • Ensure language and copy content in projects are aligned with and meet the goal/intended function of the project and are written in the appropriate style and knowledge level for the intended audience
  • Coordinate and collaborate with the design team for effective integration of graphics/visuals when needed

You'll excel at this role if:

  • You have a high attention to detail and can manage projects seamlessly from start to finish
  • You are organized and great at creating (and improving) systems and processes
  • You are a strong communicator and writer
  • You demonstrate mastery in spelling, grammar, and syntax standards
  • You are creative, scrappy, and a problem-solver
  • You are eager to learn and grow at a fast-growing startup
  • You excel in fast-paced environments and can successfully jump from one project to the next
  • You have experience leading copy for a marketing team and strong knowledge of SEO
  • You have a passion for education, technology, kids, and changing the world
  • You are feedback-focused and can implement feedback in real time while also providing constructive, caring feedback on projects
  • You are a positive person in the midst of challenges

Perks:

  • Full medical (Health, Dental, Vision, Life, and LTD)
  • Fringe benefits
  • Happy hours
  • Career development
  • Occasional catered lunches
  • Full WFH office setup when you start

Compensation:

  • Competitive compensation (commensurate with experience)
  • Stock options
  • Generous PTO
  • Paid holidays

Learn more about WeeCare:

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J2 Cloud Services is hiring a Remote eCommerce Operations Analyst

Description

Our analyst will ensure all credit card disputes, chargeback matters, and fraud investigations are dealt with in an effective and timely manner and that all efforts are made to challenge the potential loss and recover funds whenever possible. They will provide timely eCommerce reporting to internal stakeholders. They will always be looking for more efficient ways to make our current processes better.

eCommerce Operations AnalystJob Duties:

  • Manage weekly eCommerce reporting.
  • Manage daily cash reporting and troubleshoot discrepancies with the finance and accounting team.
  • Research and respond to various fraud alerts (internal and external)
  • Coordinate with the offshore team on processing of disputes and fraud queues of suspicious transactions
  • Enter chargebacks into various billing systems
  • Research credit card chargeback disputes and build dispute cases to recover funds back, as needed.
  • Research and process customer requests for refunds and credits
  • Apply checks/wires received to customer accounts and work with CS if needed in the correct application of payments
  • Respond to customer inquires in the mailbox
  • Work on fraud queues for various products using current fraud tools and ensure all suspicious transactions are reviewed in a timely manner
  • Assist on fraud vendor rule enhancements
  • Identify and document optimization opportunities to improve our end to end business/information flow with respect to handling (and eliminating) disputes
  • Ad Hoc reporting and projects

 Job Requirements and Experience:

  • B2C eCommerce experience
  • 3-5 years in related fields
  • Experience with fraud review tools preferred
  • Excellent communication skills in English (oral and written)
  • Superior technical and problem solving skills
  • PC proficiency; Knowledge of MS Word, Excel and Outlook
  • Ability to work both independently and as part of a team is a must.
  • Ability to make effective decisions and to think analytically
At Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. Ziff Davis offers competitive salaries, health benefits, a 401k and ESPP, employee-focused engagement and education programs, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then ZD is the place for you. ZD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

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8d

Operations & Product Support Manager

CorraRemote
agileBachelor's degree5 years of experiencejiraB2CB2BmagentoDesignjqueryscrumcssjavascriptPHP

Corra is hiring a Remote Operations & Product Support Manager

Corra is the global digital agency that lifestyle brands trust to accelerate their growth. Working at the intersection of commerce technology and customer experience strategy, we are known for our unmatched ability to deliver comprehensive digital solutions to leading B2C and B2B retailers. 

Over the past 15+ years, we have helped merchants enable and scale their commerce vision, channeling our expertise and passion in the Magento Commerce, Adobe Experience Cloud, SAP Commerce Cloud, and Shopify Plus platforms along with many vetted technology partners.

Winner of multiple Best Places to Work awards, we offer exciting and challenging projects with industry leading companies, competitive health benefits, flexible work arrangements, ongoing career development, company outings and tons of other bonuses.

We are currently hiring an Operations & Product Support Manager. We are looking for someone who has at least 3-5 years of experience directly managing multi-person teams in the IT industry. The ideal candidate will be a strong technologist with a demonstrated flair and affinity for customer service.  The Manager will be responsible for managing and further developing a world-class operations team that will provide operational and production support for Corra, and the ecommerce solutions of leading brands and retailers. This team will handle break/fix requests, new feature requests, agile deployments, priorities, and budgets on behalf of a rapidly growing client portfolio. The Manager will develop and manage KPI’s, escalation procedures, SLA’s and lead the team on following and continually improving Corra’s support processes and deliverables.

RESPONSIBILITIES

  • Assume responsibility for the success of client and internal support relationships with respect to but not limited to client satisfaction, retention and Net Promoter Scores
  • Define and continually refine success metrics for a multi-person department of support analysts and engineers and lead them in meeting department and company goals
  • Establish KPI’s and necessary dashboards and reports to monitor department performance. Design, create, and present key reports to the Executive Team that demonstrate the team’s success against KPI’s, as well as areas requiring improvement
  • Hire, mentor and manage team members
  • Collaborate with other Corra departments, and .contribute as a senior member of Corra’s technology leadership team. Work with other department heads to plan and forecast resources required for delivering high quality, responsive support
  • Identify and drive new initiatives to improve performance and efficiency of the department and business
  • Work with the entire Corra organization to identify and develop opportunities for delivering new, value-added services to clients. Turn support agreements with clients into a vehicle for selling additional services
  • Provide oversight on support accounts with respect to managing client expectations, monthly deployments, budget, and break/fix requests
  • Serve as a point of escalation for handling and triaging account issues. Provide leadership in tense customer situations
  • Serve as a point of escalation for handling and triaging issues in ecommerce production systems. Bring personal technical proficiency to bear on resolving issues as early in the support funnel wherever and whenever possible without escalation to other teams
  • Drive continued improvements in technical competency and depth across the team as more complex ecommerce sites and new ecommerce platforms are introduced
  • Manage work schedules, workloads, and resources to effectively cover incoming unexpected break/fix requests as well as pre-planned deliverables and enhancements
  • Document, implement and maintain improvements to administrative and technical procedures to provide highly responsive support services

REQUIREMENTS

  • Bachelor's Degree in Operations Management, Organization & Management, Business, Information Technology, Computer Science, or other technology-related field, or equivalent combination of education, training, and experience in a technology sector
  • 3-5 years of experience managing teams in the IT industry
  • 2-3 years of hands-on experience as a Technical Account Manager, Support Analyst, or Project Manager in an IT-related field. Ecommerce experience is a plus
  • Experience with agile software development methodologies such as Scrum is preferred. Certification as a Scrum-master is a significant plus
  • Demonstrated skills in and flair for excellent customer service
  • Experience with design, implementation and customization of ecommerce retail systems is preferred
  • Strong command of: the software development life cycle (SDLC), online collaboration tools, mainstream project management software, budget management; schedule management for multi-person, cross functional teams; containing scope creep; change management/change order process
  • Experience with Atlassian’s Jira issue management tool is a plus
  • Knowledge of modern best practices for code and release management is essential
  • Hands-on experience working with PHP
  • Hands-on experience working with common web technologies a plus (HTML, CSS, JavaScript, jQuery, React)
  • Hands-on experience with scripting languages
  • Security and data management experience is highly regarded
  • Managing DevOPs teams and processes experience is highly regarded

PERSONAL ATTRIBUTES

  • Demonstrated track record as a true self-starter who will be excited about the prospect of leading a world-class department.
  • Outstanding communications skills, both oral and written—no exceptions.
  • Strong presentation and consensus building skills.
  • Strong time-management skills for switching between varied tasks.
  • Highly organized, detail-oriented, and process-oriented.
  • Ability to quickly learn, understand and apply new technologies.
  • Action oriented with a strong sense of urgency.
  • Dependable with strong follow through skills.
  • Demonstrated strong analytical, problem solving, and troubleshooting skills.
  • Demonstrated strong capacity for understanding and factoring of technical and business information.

(Also open in a remote capacity)

Corra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

 

 

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